--- title: "Mailjet Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mailjet Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more." source_url: "https://www.capterra.com/p/130105/Mailjet/" page_type: "product" language: "en" --- # Mailjet Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mailjet ## What is Mailjet? With GDPR-compliant infrastructure and proven deliverability, Mailjet is the best Email Marketing Software & Email API for Teams. Marketers design, deliver, and automate email newsletters and automations, while developers power high-volume transactional email via robust APIs and SMTP relay. Collaborative editing, templates, and approval flows keep teams fast and consistent; advanced segmentation, A/B testing, and analytics drive growth with every send. Built in Europe with privacy-first hosting options, Mailjet helps you reach the inbox at scale without compromising compliance. Connect easily to your stack with native integrations for ecommerce, CRM, and data tools. More than 100,000 customers globally trust Mailjet to deliver critical messages and campaigns. Choose one platform that brings marketers and developers together. ## What is Mailjet used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Transactional Email](https://www.capterra.com/transactional-email-software/)[Email Management](https://www.capterra.com/email-management-software/) Recognitions Shortlist Overall rating Based on 456 user reviews Reviews sentiment Positive 83% Neutral 6% Negative 11% Pros & cons Reliable email delivery tools Flexible and affordable pricing Strict spam and blocking policies Unpredictable account suspensions Starting price $9 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Marketing Automation / 2026 - Email Tracking / 2025 - Landing Page / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Mailjet alternatives Highest Rated [4.8 (1,423)](https://www.capterra.com/p/168452/GMass/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.3 (2,947)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (910)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/130105/Mailjet/alternatives/) ## FAQs about Mailjet Overview ### What problems does Mailjet solve? Mailjet solves unreliable email delivery, expensive list-based pricing, and the hassle of managing transactional emails, newsletters, templates, unsubscribes, and performance tracking in separate tools. Marketing teams, SaaS developers, agencies, startups, and small businesses use it to launch campaigns fast, integrate website or app sending, and monitor opens, clicks, and deliverability. Answer based on 350 reviews Overview ### Which roles and teams benefit most from Mailjet? Mailjet is most used by business owners, founders, and executives who need a simple way to manage customer communications and monitor campaign performance. Marketing teams use it to create newsletters and promotional emails, while developers and IT administrators rely on its APIs, templates, and deliverability tools for transactional messaging. Answer based on 431 reviews Overview ### What company size and industries is Mailjet built for? Mailjet is built primarily for small businesses, which make up 91% of reviewers, with the strongest presence in Information Technology and Services at 14%. It also serves midsize businesses at 6% and enterprises at 4%, with notable use in Marketing and Advertising at 11% and Computer Software at 9%. Answer based on 455 reviews Features and Usability ### What are the key features of Mailjet? Mailjet includes core email sending for both transactional and campaign emails, plus email templates with a drag-and-drop editor and MJML/HTML editing. Reviewers also highlight campaign scheduling, contact list segmentation, real-time analytics for opens and clicks, and developer features such as SMTP and API access with team collaboration controls. Answer based on 241 reviews Pricing ### How much does it cost and what fees or limitations are included? Mailjet starts at $9/month for the Starter plan with up to 8,000 emails, followed by Essential at 15,000 emails and Premium at 15,000 emails. A free version and free trial are available. Reviewers often call pricing fair and startup-friendly, though some find the free tier’s 200-per-day limit and Premium-only automation restrictive. Answer based on 128 reviews Integrations ### Which third-party tools and platforms does Mailjet integrate with? Mailjet integrates with WordPress, BigCommerce, ClickFunnels, Microsoft Teams, Squarespace, and IceWarp, with reviewer mentions centered on WordPress for SMTP, subscriptions, and newsletters. It also supports over 80 integrations from its catalog, including Adobe Commerce, Airtable, Asana, Dropbox, Drupal, and Eventbrite across ecommerce, collaboration, and CRM workflows. Answer based on 33 reviews Getting Started and Support ### How easy is it to onboard and train a team on Mailjet? Mailjet offers in-person and live online training, plus videos and documentation for self-service learning. Reviewers say beginners and marketers usually onboard quickly because the interface, tutorials, and helper text are clear. Admins, developers setting up domains or APIs, and teams using collaboration features may need more time. Answer based on 11 reviews Getting Started and Support ### What customer support options does Mailjet offer, and how do users rate the experience? Mailjet offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. User feedback on support is mixed: some describe fast, helpful, knowledgeable responses and useful documentation, while others report slow follow-up, unresolved tickets, and frustrating account reviews, restrictions, or repeated compliance requests. Answer based on 167 reviews Security ### How does Mailjet handle data security and access control? Mailjet uses secure SMTP access, an API with longer keys, domain authentication, and role-based permissions that can lock emails and limit access by user. Reviewers also mention secure storage of past content and protection against spam or malicious attacks, though some report opaque security flags, account blocks, and privacy transparency concerns. Answer based on 25 reviews ## Who uses Mailjet? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Reliable email delivery tools 84% positive reviews out of 151 Most users report dependable email sending, robust tracking, and easy setup for transactional and marketing messages. Ryleigh S. Content Manager, 2 - 10 employees. "In just a few short hours, I felt like I was a pro at navigating the platform as well as creating and updating new emails to send to my contact lists. If you've worked with website or email platforms before, Mailjet will be a breeze for you to learn." Strict spam and blocking policies 65% negative reviews out of 40 Some reviewers report email spam controls cause unexpected blocking, making it difficult to identify or resolve issues. Bertrand L. CEO, 2 - 10 employees. "This creates a very risky situation for a business, especially when email communication is a key part of your activity." Flexible and affordable pricing 87% positive reviews out of 87 Most reviewers indicate pricing is budget-friendly, with generous free tiers and scalable plans for growing needs. Unpredictable account suspensions 81% negative reviews out of 31 Most reviewers find account management problematic, citing sudden suspensions without warning and slow resolution processes. Jones M. CTO, 2 - 10 employees. "To compound the issue, immediately after initially restoring our account, it was suspended again for an additional two days. While our account was ultimately restored, the significant breach of trust caused by the arbitrary suspension led us to migrate to another French email service provider." Comprehensive feature-rich platform 92% positive reviews out of 24 Most reviewers describe features as extensive, covering essential needs with intuitive tools and useful built-in options. Slow and laggy interface 70% negative reviews out of 30 Most reviewers comment on performance and speed issues, mentioning sluggish page loads and inefficient navigation. ## Features AI summary Based on 20,387 Email Marketing reviews Capterra data shows that buyers of Email Marketing software rank the following features as their top priorities: - **Email Campaign Management** (**50%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**44%**) - **Campaign Analytics** (**40%**) Mailjet supports all three features that reviewers rate most highly: **Email Campaign Management**, **Campaign Scheduling**, and **Campaign Analytics**. Together, these capabilities help businesses create and manage campaigns, send messages at the right time, and track performance results, allowing teams to improve outreach, make better decisions, and get more value from their email marketing efforts. Email Campaign Management 4.2 (57) 78.95% of 57 reviewers that rated this feature as important or highly important Plan, execute, and analyze email marketing campaigns Campaign Scheduling 4.3 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Campaign Analytics 4.2 (19) 94.74% of 19 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics Mobile Optimization 4.5 (37) 70.27% of 37 reviewers that rated this feature as important or highly important Optimize content to ensure it is easily accessible for mobile users Contact Management 4.1 (31) 74.19% of 31 reviewers that rated this feature as important or highly important Manage, organize, and store contact information List Management 4.0 (36) 58.33% of 36 reviewers that rated this feature as important or highly important Manage contacts across multiple mailing lists Mailjet 82 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Domain Check: Verify the domain of an email address - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Sequences: Set up automated email sequences to streamline outreach and engage leads/contacts - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Form Builder: Adds a customizable form to the landing page, usually for the purposes of lead generation - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geolocation: Determines the location of a device using GPS or an IP address - HTML Editor: Add, edit, and manipulate HTML code directly - Inbox Management: Organize, prioritize, and manage incoming communications - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - List Management: Manage contacts across multiple mailing lists - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Message Personalization: Personalize text messages using templates and custom fields - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Newsletter Management: Create and update newsletter content to increase engagement - Personalization: Adjust communications based on previous interactions or personal preferences - Preview Functionality: Preview materials before finalizing projects - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Segmentation: Group leads or contacts based on their specific characteristics - Simple Mail Transfer Protocol (SMTP): Internet standard communication protocol to transmit electronic mails - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Spam Blocker: Filters used to determine different types of malware threats - Subscriber Management: Add or remove subscribers from mailing lists - Syntax Check: Removes improperly formatted email addresses - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Publishing Options: Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.2 (450) 4.2 Based on 450 reviews ## Pricing Value for money 4.2 (391) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/130105/Mailjet/pricing/) Starter $9.00 Flat Rate,Per Month It includes: - 2,000 contacts - Brand Kit - Anonymous Tracking - Online Customer Support - 1 Sub-Account - APIs - SMTP Relay - Webhooks - Advanced Email Editor - Basic Statistics - Form Builder - Email Tracking Consent - Integrations Essential $19.00 Other,Per Month It includes: - Unlimited Contacts - Segmentation - AI Assisted Content Creation - 500 Email Address Validations - 500 Email Previews - Custom Unsubscribe Page - Email Templates - No Mailjet Logo - Brand Kit - Anonymous Tracking - Online Customer Support - 1 Sub-Account - APIs - SMTP Relay - Webhooks - Advanced Email Editor - Basic Statistics - Form Builder - Integrations - Email Tracking Consent Premium $29.00 Other,Per Month It includes: - Advanced Statistics - Automations - Landing Pages - 2000 Email Previews - 2000 Email Address Validations - Team & Account Management - Priority Support - 1 Dedicated IP - Unlimited Contacts - Segmentation - AI Assisted Content Creation - Custom Unsubscribe Page - No Mailjet Logo - Brand Kit - Anonymous Tracking - 20 Subaccounts - APIs - SMTP Relay - Webhooks - Advanced Email Editor - Form Builder - Integrations - A/B Testing - Dynamic Content - Multi-User Access - Email Tracking Consent Custom Custom quote available It includes: - Blocklist Monitoring - Custom Email Address Validations - Dedicated Technical Account Manager - Deliverability Reports - Onboarding, Training, Consulting - Custom Email Previews - Custom Users & Permissions - Custom Subaccounts - Dedicated IP Strategy - A/B Testing - Activity Logs - Advanced Email Editor - Advanced Statistics - Dynamic Content - Integrations - No Mailjet Logo - Priority Support - Segmentation - SMTP Relay - Unlimited Contacts - Webhooks - APIs - Automations - Landing Pages - AI Assisted Content Creation - Custom Unsubscribe Page - Brand Kit - Anonymous Tracking - Form Builder - Email Tracking Consent - Multi-User Access - Team & Account Management Value for money 4.2 (391) 4.2 Based on 391 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (363) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (363) 3.9 Based on 363 reviews ## User reviews Overall rating 4.2 Based on 456 reviews Filter by rating 5(264) 4(115) 3(27) 2(16) 1(34) Mentioned topic Sorted by most recent CEYHUN Y. Founder Consumer Goods ### "BEST MAILING SERVICE!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 10, 2026 Its a great tool for our marketing department, we schedule and send our valuable customers weekly updates. Pros Learning part is the best I think, its very important if you do digital marketing!Also with this low prices its really value for money.. Cons DASHBOARD could be better, but rest seems perfect. Maybe AI tools would ve added to make thinks shorter. Switched from [Intuit Mailchimp Email Marketing](https://www.capterra.com/p/10059087/Intuit-Mailchimp-Email-Marketing/) it was very expensive and mail went to spam Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EV Eduardo V. Market Research Manager Financial Services ### "Extremely frustrating compliance process and sending limits for legitimate business use" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 23, 2026 Pros their pricing is based on the monthly amount of emails sent, rather than the size of the subscribers list. Cons \*\*Title: Extremely frustrating compliance process and sending limits for legitimate business use\*\* We started using Mailjet for legitimate customer satisfaction surveys sent to active clients of our company. We are not using purchased lists, scraped contacts, or unsolicited third-party marketing campaigns. Despite providing multiple explanations about our business model, customer relationship, data collection process, legal basis, and campaign metrics, Mailjet kept applying restrictive sending limits and repeatedly asked for increasingly specific documentation, including individual proof of consent for specific contacts. Our campaigns had 0% spam complaints and a very low unsubscribe rate, which clearly shows that recipients were not treating our emails as abusive or unsolicited. The main issue was bounce rate, which can naturally happen when working with a large customer database where some customers manually provide emails, occasionally with typos or outdated addresses. Instead of helping us solve the deliverability issue in a practical way, the process became exhausting and bureaucratic. Their support responses felt like a never-ending compliance loop, with repeated requests that are not always realistic for large companies with hundreds of thousands of active customers. If you are a company planning to use Mailjet for high-volume customer communications, especially if your contacts come from an existing contractual customer relationship rather than a simple newsletter checkbox, be very careful. You may face account restrictions, sending limits, long review processes, and repeated requests for documentation before being able to use the platform normally. In our experience, Mailjet was not a good fit for enterprise-level customer communication where contacts are collected through real business processes, contracts, customer service interactions, and onboarding workflows. I would strongly recommend evaluating other providers before committing operationally to Mailjet. Switched from [QuestionPro](https://www.capterra.com/p/135455/QuestionPro/) I needed to improve my emails deliverability. Alternatives considered [Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/) Reasons for choosing Mailjet Basically, they have better pricing plans. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SQ Solene Q. Développeur marketing Construction ### "2 ans d’utilisation : un outil simple, efficace et intuitif" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 9, 2026 J’utilise Mailjet depuis déjà deux ans, principalement pour l’envoi d’emails d’invitation à des salons, des événements professionnels et des newsletters. Je l’ai toujours trouvé facile à prendre en main, intuitif et surtout rapide à utiliser. Évoluant dans le domaine du marketing, je maîtrise déjà les principes de base de l’emailing, ce qui a sans doute facilité mon utilisation de l’outil. Néanmoins, je trouve que Mailjet reste accessible et efficace, même pour des besoins réguliers de communication. Pros Simple, gratuit et intuitif, parfait pour ceux qui commencent et ont besoin de se former, de découvrir les outils et les différentes analyses (des aides et explications sont intégrées). Il convient également aux sociétés en pleine croissance sur le plan marketing et qui ont besoin d’envoyer des emails globalisés chaque mois. Grâce aux campagnes, vous pouvez facilement et surtout rapidement reprendre un design et modifier simplement certaines informations, ce qui est idéal lorsqu’il faut communiquer sur différents salons tout en gardant la même ADN de marque. En revanche, pour les sociétés ayant des besoins plus importants en termes de volume d’envoi et d’analyse des performances, je recommanderais plutôt la version payante. Cons Sachant que j’ai un compte gratuit, les seuls changements ou inconvénients que j’ai constatés concernent des fonctionnalités présentes dans les offres payantes. Concrètement, je n’ai actuellement pas remarqué d’inconvénient majeur, surtout pour un logiciel gratuit et aussi qualitatif. J’espère que cela durera. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Marie ange D. Referent marketing Business Supplies and Equipment ### "Bien mais adapter aux grosses structures " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2026 Je l utilisé pour envoyer nos sélections de produits a nos clients global et pour des opérations de marketing Pros Mémorisation des projets d envoi analyse des adresses et non envoi des rejets lors des désabonnement Cons Très lent a utiliser. coût du logiciel un peu excessif pour l année pour les petites structures et mise en page non exhaustive Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CE Christopher E. Owner Computer Hardware ### "Always works!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 23, 2026 I use Mailjet for system alerts when it's a pain to get O365 to work. Every time I have needed it, its there, ready and waiting to deliver Pros Mailjet is simple and just works! I don't use half its features but more than covers my needs. I like its interface and ease of use Cons Can't say I have anything to add here, have had no issues with it over the 5 years I've used it. no least like d feature found Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Eddie B. Dirigeant Information Technology and Services ### "Utilisation facile" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 16, 2026 Tres bonne experience. La version d'essai permet l'envoie d'avoir 1000 contacts et l'envoi de 6000 mails par mois Pros Facilité d'utilisation. cout abordable. Possibilité de créer des modele pour des envois futurs. Programmation des envois. Cons Template ou thème pas assez nombreux. Il faut généralement partir d'une page blanche pour créer un nouveau mail. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Bertrand L. CEO Consumer Goods ### "Mailjet is a Nightmare for Small Startups – Avoid at All Costs" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 19, 2026 We are a tiny startup with only 10 employees, and we used Mailjet for 2.5 years. Let me tell you, it was a complete disaster. Twice, our account was blocked for over a week with ZERO warning. Why? “Technical reasons.” No human review, no consideration of our business. We only send newsletters and catalogs to clients or contacts who explicitly opted in, yet Mailjet still decided we weren’t compliant. If you’re thinking about using Mailjet to grow your business, think again. You cannot plan anything medium- or long-term, because your account can be frozen overnight for no reason. This is not a partner; it’s a ticking time bomb. Our data is top-notch: over 98% deliverability, engagement and click rates far above the industry average, almost no unsubscribes, and nearly zero spam reports. Mailjet doesn’t care. And if you think support will help? Think again. They take over a week to respond, leaving you completely stranded. My advice to any small business or startup: run in the opposite direction. Mailjet is unreliable, risky, and completely unsuited for anyone who actually wants to grow their business safely. Pros What I liked most about Mailjet is that the platform is relatively easy to use, even for a small team without advanced technical skills. The interface is fairly simple and allows you to create and send campaigns without too much difficulty. Pricing is also reasonable compared to some competitors, which can make it attractive for small businesses at first. However, beyond that, there is nothing particularly outstanding. The features are quite standard and do not really differentiate Mailjet from other email marketing tools on the market. Overall, it does the basics, but without bringing any real added value compared to similar solutions. Cons What I liked least about Mailjet is the lack of reliability and the way accounts can be blocked without any prior warning. This creates a very risky situation for a business, especially when email communication is a key part of your activity. Decisions seem to be based purely on technical criteria, without any real understanding of the business context or human review. This makes it impossible to build a stable medium- or long-term strategy. Even with clean contact lists, strong engagement, and proper consent from recipients, there is no guarantee that your account will remain active. On top of that, customer support is extremely slow, which only makes the situation more frustrating when issues occur. Alternatives considered [Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/) Reasons for choosing Mailjet I chose Mailjet primarily because of its competitive pricing and the ease of implementation, as it seemed like a quick and simple solution to set up without requiring significant technical resources or time investment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2026 Hello Bertrand, Thank you for taking the time to share your feedback on Mailjet and for providing these details. We’re truly sorry to hear that your account was blocked and for the inconvenience this has caused. Please note that we take our Acceptable Use Policy very seriously, as it helps us maintain strong deliverability for all users. For this reason, we require all customers to comply with the policy and the thresholds outlined within it. Our support team has shared additional information in your open support ticket, and we hope it helps clarify the situation. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We remain at your disposal. Jeison M. Gf Broadcast Media ### "ME encanta " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 Facil de configurar en su api y bastante buena las funciones gratuitas, las estadisticas son buenas etc. Pros Su capa gratuita es excelente para iniciar, estoy usando su api con moodle, y hasta el momento sin quejas Cons No tengo queja alguna, ya que para lo que ofrece su capa gratuita estoy feliz, la he usado en otros proyectos y funciona bien Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2025 Hello Jeison, thank you so much for your review! We're happy to hear that you find Mailjet easy to use and that you enjoy the features we offer. AN Anonymous User MLE Computer Software ### "Great Service for the good value of money." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 2, 2025 I spend a few days trying Mailgun and and other email services but they didn't work, the onboarding was difficult and they mostly lack documentation. Pros They service is easy to setup easy to onboard and the API is well documented. And it offer a good pricing scheme. Cons I think the pricing could be better. I think the pricing could be better. I think the pricing could be better. Switched from [Mailgun](https://www.capterra.com/p/159630/Mailgun/) Mailgun was hard to use and not well documented Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RV Rachelle V. Transaction and Team Operations Coordinator Real Estate ### "Simple, Reliable, and Beginner-Friendly Email Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2025 Very good! I’ve been using Mailjet for more than 1.5 years, and it has consistently met my needs. The subscription fee is also relatively more affordable compared to other platforms. Pros Very easy to use, with a drag-and-drop editor and AI features that make it beginner-friendly, efficient, and time-saving. Cons Image storage capacity is somewhat limited, and occasionally the platform may freeze or lag, which slows down the workflow. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 16, 2025 Hello Rachelle, thank you for your wonderful review! We're glad to hear that Mailjet is meeting your needs. We're always working on improving our platform and we appreciate your feedback. [View all Reviews](https://www.capterra.com/p/130105/Mailjet/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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