Mailjet

Mailjet

4.5 / 5 140 reviews

Who Uses This Software?

Mailjet has offices worldwide (including Paris, New York, London and Berlin) and operates with 100k+ clients and partners across 150 countries.


Average Ratings

140 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $8.04/month
  • Pricing Details
    Send up to 30000 emails /month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Mailjet
  • mailjet.com
  • Founded 2010
  • France

About Mailjet

Mailjet is an all-in-one solution to send, track and deliver both marketing and transactional emails. Its cloud-based infrastructure is unique and highly scalable with a proprietary technology that optimizes email deliverability. Mailjet can be accessed either via an easy-to-use online drag-and-drop interface or via APIs that allow developers to integrate its features within their online app or service, or its sophisticated SMTP relay.


Mailjet Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor

Mailjet Reviews Recently Reviewed!


Capterra-loader

Good overall... But, don't try to do too much too early.

Jul 10, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Mailjet is very easy to setup as long as you have access to your domain DNS settings. I manage DNS through Amazon Route 53 so changes reflect quickly when I needed to verify DNS ownership. Once you confirm ownership, setting up email API is easy, and works instantaneously - as it should.

I started using Mailjet to send out server and website notifications. For this purpose it worked awesome. I had about 20 websites sending notifications out via MailJet and as long as the domain names were verified correctly it worked great. You'll run into problems if don't verify your domain so if you have issues check that first. Mailjet has an easy domain verification tool that will highlight any issues quickly.

For transactional emails and general emails from an email client MailJet worked fantastic - read the cons section for an area of trouble.

Cons: Since I had such good success using MailJet for our transactional needs, I started using MailJet a couple months ago to send out periodic marketing emails, it's a native feature within their dashboard so I thought it would be nice to consolidate email providers. Well, very quickly we ran into issues and they temporarily lowered my sending limits.

I was able to quickly provide them with the information they needed and they removed the sending limits after 7-days. From that experience, I limited our use of MailJet as a marketing platform, but recently used them again only to run into the exact same problem. But this time the issue was because of the volume of emails sent - not because of any bounce or SPAM notifications. The suspension this time resulted in a much more complicated process in demonstrating ownership over the list of email under my control.

I don't want to pick on MailJet too much on this subject of marketing emails; they position themselves as a transactional email platform, and for that, they're awesome. I only used MailJet for marketing purposes because they feature it in their dashboard and it's easy to use. But they seem far more strict in their email purposes than say MailChimp which seems to be setup more for marketing/newsletter type emails.

Longtime fan and user for years.

Apr 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MailJet is targeted more at being used for email marketing, but it is the perfect solution for 3rd party applications that require SMTP service but for one reason or another an organization cannot use their own mail server. (Also allows tracking for those 3rd party app mailings if you want to get fancy.) It's been my go to through several employment changes where I always end up needing it for one thing or another, and I've recommended to clients many times over.

The support is always fantastic as well - they've always been responsive and on top of things, even when I was only using a free account. This has made them the first SMTP service I think of, always.

Cons: The only real challenge I've faced was that the API keys can sometimes be too long for older applications. (And some poorly built ones.) This is not really a fault of MailJet -- the longer API keys make for better security, but it can just be a roadblock sometimes. (MailJet support is right on the case for it though.)

In the years I've been using it (I think I first discovered them 4 or 5 years ago - not exactly sure how long, I've experienced an outage or two. Frustrating when it happens, but then any internet service is subject to that from time to time.

Overall: Allows 3rd party applications to send email without having to open up security on mail servers, and does so with ease.

We've had multiple problems with Mailjet cutting us off or going down but like the ability to search

Nov 14, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ability to search by email address to see the list of emails sent. What's great is that it shows the email subject and status so you can show what was sent, when and when it was delivered.

The hooks are ok

Cons: Very manual process to get someone unblocked and can be slow.

If they are blocked, you still get charged for the email. The email doesn't get queued, so it's lost...

We've also had a problem with our server config so that it sent thousands of email requests to an email address that didn't exist (the mx record didn't even exist!!). We didn't receive an alert of this and got charged hundreds of pounds.

We note that with SendGrid we can just click a button to unblock someone. Saves so much time and makes our clients happy. We're considering swapping to be honest; but they don't show the email subject

MailJet, you get what you pay for.

Dec 30, 2015
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support
1 / 5
Value for Money

Comments: All I can say, is try and fine a phone number of email address for technical support ANYWHERE. Your only contact is through the support form, which would be great if they didn't take 2 days to get back to you. 2 days is two days too long if you send out 12,000 emails and all of the links don't work as happened to us. When you use MailJet, they do some kind of redirecting, probably so they can capture analytics. At 10:44 we ran our final test and it worked. At 11:00 we launched 12,000 and every hyperlink was broke. First thing the next morning I ran a test again and the links worked on that. Been trying to get a hold of Mail Jet all morning while my customer if fielding angry emails and calls from the recipients. It's a huge embarrassment and frustration for all of us. Now ask me if the $7.50 per month price is a good deal or not? Oh, and this is not the first time we've needed help and gotten into this bind. We will be switching once we manage this emergency.

Pros: Very cheap tool. $7.50 per month for up to 30,000 emails.

Cons: Cheap. Tech support is a minimum of a day from responding and you probably won't get much out of them. Outsourcing or cloud doesn't work if the vendors don't respond to your urgent issues on a timely basis. How about a tech support phone number, chat, email address????? Bump the price up to $10/month and actually provide something.

Capterra-loader

SMTP relay for all my emails

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. innovative technologies and features

2. the necessary functions that can be extended and / or scaled if necessary

3. never experienced issues

4. high abvailability

5. API / developers friendly

6. full-stack developer friendly

7. spam filters / precise analytics / statistics

8. free plan and fair pricing

9. intuitive admin web UI

10. documentation and clear tutorials

Overall: I use mailjet in daily work and keep in mind if one of the clients asks for advise or recommendation. Mailjet offers and provide so many working services and features that while one implements them there is no time to think about the shortcomings.

I would not recommend it, Mailjet is a frustrating experience

Mar 28, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros:

- cheap, compared to other email marketing tools

- customer support was not that bad

Cons: I would have a lot to write here. Here's a few:

- server breaks down often and the entire platform is unreachable (therefore, you can not send your newsletters in due time)

- poor templates, compared to other email marketing tools (no html editing available, only import)

- a looot of small, frustrating errors (faulty reports, empty reports exactly when you need them, the test email not being sent, changes in templates not saved and you have no clue why)

- no auto-clean option for the contact lists

- quite poor segmentation options for the contact lists

Overall: Learning to control my frustrations easier :)

Vendor Response

by Mailjet on April 09, 2018

Ioana Maria,
we are sorry to hear that your experience on Mailjet was frustrating.
As you said, we do offer a very competitive price, but we do our best to remain an accessible and reliable platform. That¿s why customer feedbacks are highly valuable.
We constantly improve our template gallery, this said, we take your remark into consideration and forward it to our design team.
About the html, you can already upload & modify your templates on Mailjet. More infos about this here: https://www.mailjet.com/docs/templates#templates-create-gallery

We would love to get in touch with you for a more detailed feedback on the issues you experienced. Don¿t hesitate to contact us on FB https://www.facebook.com/mailjet
Also, our support is available for any request regarding a problem you face with our service. We are sure we can walk you through solving any situation you may have.

Thank you for taking the time to review us & we hope to see you soon again on Mailjet!

The Mailjet Crew

For use beyond transactional email, leaves questions

May 21, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is a service with Low cost, Easy API and best Doc. The value pays off if you are a startup. But you will have to revisit your choice when you grow up.

Cons: For simple email sending, Mailjet works as a charm,

But from the moment you started using other features like Mail Automation, you started the problems, and the support ticket openings. I have two ticket open, and one without solution yet.

If I start a new business, probably Mailjet will not be my choice. Unfortunately changing now, is not ideal, because I prefer to dedicate myself to other subjects.

The service is not bad at all. Only this Email Automation that does not seem to be ideal for production.

Overall: Low cust

Capterra-loader

Mailjet works very well as an SMTP service

Aug 05, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Customer Support is excellent. They are very proactive about identifying delivery issues, and are often introducing new features.

Cons: I wish it kept logs longer to help troubleshoot issues after they have happened.

Overall: Sending large amounts of email from our ecommerce website, both of a transactional and marketing nature, is hard. Mailjet helps make this easier, and helps get our emails to our customers, and consistently offers excellent advice and functionality for making this work better both for us and for our customers.

Professional tool - value for money

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The website gives me the correct information to set up the connection. Good support service when neaded. Fast and reliable. Usefull statistics and reports to download.

Cons: Blocked emails are not always easy to detect what the real reason is. Sometimes mailjet blocks the email address themselves. Sometimes the reason is the owner of the email adress, etc. Not easy to unblock the address that is blocked by mailjet. There is no control on that, as far as i know.

Mailjet a simple way to send emails

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Mailjet is a simple way to send emails, manage campaigns and have good control over marketing campaigns. Very simple to use and with good technical support always ready to help. For the development of my web applications and the sites I create I always use the service to be able to control the emails and to have in an instantaneous way all the dashboards that help me to perceive the state of the emails sent.

Pros: Simple and very easy to use, Has good technical support, Very nice and useful dashboards

Recommendations to other buyers: If you need to send many emails MailJet is very good

frogdog.io loves mailjet!

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Mailjet is our go to solution for deploying emails from webforms. We use mailjet on almost every website we do for our clients who can't or won't provide their own SMTP solution.

Pros: Free! At least for our limited use case. Simple to setup and confirm new domains or addresses. Can manage multiple clients' needs through a single mailjet account.

Cons: The limitations on the free-tier account are fairly low (200/day), but its free so its hard to complain.

Recommendations to other buyers: Give the free tier a try, you'll probably get hooked.

I thought it was going to be difficult to setup but it was a breeze!

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing I like most is that as a service it just works, the end. I have never had any service related issues from Mailjet.

Cons: I hate to say nothing but so far I have had no complaints with the product or the service. So far all has been exactly as promised.

Overall: The biggest benefit is of course to be able to mass mail without having an issue with getting your own email server liste.

Higher-quality service at lower price

May 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of use. I would like to Mailjet improves backend area implementing differents wizard tools. For first, I believe it's important send directly e-mail from admin panel.

Cons: I don't like how "relay" works. Each e-mail message is delivered just like a newsletter subscription.

Overall: I have a better delivery about all e-mail messages.

We have tested different services for email delivery, Mailjet is the best IMHO

Oct 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Deliverabilty is very high, webhooks and callback for bounces if fantastic, history of delivery by user is a great debugging tool

Cons: We have used a bandwidth based delivery service (instead of credits) in the last years and this model is more suitable for us because we have a lot of email but we are not worried about delivery times

Capterra-loader

I have been using Mailjet since long and haven't found anything better than Mailjet, truly amazing

Dec 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the the easy n smooth mail sending quality of this software the most but rest of functions and services also awesome like customer support ,Templates,SMTP etc.

Overall: I am in network marketing and this software helped me a lot On daily basis I updates my contacts regarding my new projects without any hassle.Great software ,Keep it up MailJet. Thanks

Vendor Response

by Mailjet on March 28, 2018

Hey Atul,
we are glad to hear you are happy with our service! Thank you for taking time to leave a review.

Have a nice day!
The Mailjet Crew

Mailjet has been perfect as a mail relay.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about Mailjet is that it just works (for my purposes) - it's very easy to setup and very easy to get SPF/DKIM working properly. It also provides insight into how your mail is being delivered which is great for both marketing insight and troubleshooting.

Cons: The DKIM key length is not user adjustable (to my knowledge) and longer than one my registrar's (namecheap) supports.

Overall: I don't have to maintain my own e-mail relay and don't have to worry about my e-mail bouncing.

Nothing to add. The level of service and reliability is unparalleled.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, reliability, user friendly experience, statistics and its exporting. In 5 years of use, not one problem.

Cons: Sometimes the user interface is a bit sluggish, but i don't know, it might be a browser problem, because most of the times it runs without a problem.

Vendor Response

by Mailjet on April 09, 2018

Hello,
thank you Luka for leaving us a review! We are glad you are happy with your experience on Mailjet for 5 years now :)

Thanks again and have a good week!
The Mailjet Crew

positive experience

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it works! even free version is full of features needed by a small online business to run smoothly the every day e-mail needs.

Cons: the user interface can be a little bit better, but this is not so important, after all the perfect software does not exist

Overall: deliverability for your emails

Easy to Go SMTP Service

Nov 09, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are using the SMPT service of Mailjet as SMTP Relay Server for our own local email server. The amount of monthly emails is still free, but even if we would have to upgrade, it would be quite affordable. So far we have no problems, the setup process is easy and the web page provides all information and administration tools we need.

Pros: - Easy to handle - Reliable - Affordable - Clear instruction for the necessary DNS settings

Cons: The handling of the sender domains could be easier. You have to save a txt file on your homepage and this was in our case not easy to organise.

Recommendations to other buyers: Test it out as it for free so you don't risk anything and are able to verify, if the service is what you need.

Capterra-loader

Have used Mailjet since 2011 across multiple businesses and clients.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up and configure for multiple delivery platforms, and consistently reliable. Excellent delivery rates.

Cons: Reporting can be a little out of sync sometimes, a minor issue in the scheme of things. Reporting granularity could be better, i.e. more detail

Robust emailing system

Nov 29, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We use Mailjet as our main email system for our application TIMEKO (www.timeko.net) to send emails for the app operations (registration, forgot password, send messages by email channel etc..). Mailjet guarantee a good delivery and easy tracking real-time graphics. The API is easy to use. LINKAVIE provides TIMEKO Web and mobile App, a new multi-channel messaging system by Yes or No to identify quickly a competent person you need within your community

Pros: Mailjet is quite fair in price, good technically, good API, good and easy to use admin interface.

Cons: Support only by email.

Recommendations to other buyers: I could recommand Mailjet mainly for the same usage as we do, I mean for operating an app that requires to deliver emails safely.

Mailjet for Email Marketing

Sep 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use drag and drop email template builder, pricing of email sends is low comparing with other softwares in the industry. Good for starters who are into email marketing.

Cons: Delivery of emails for new accounts is limited to very low quantity. They deliver very low 20-30 emails per 30 minutes for new marketers.

Overall: I have used Mailjet for delivering my Marketing emails. Over all good but if you don't get response to your list in starting days they stop your delivery. So you have start your campaign with sending recent responders so that you will some responses and they deliver your full campaign.

Best mail provider out there

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Very easy to use.

- All options which I need are available.

- Keeps developing. I see a lot of new options every once in a while.

- Customer support is top notch.

Cons: - Can be a bit laggy at times.

- In some cases I need to delete things which I can't. For example segmentations which I don't need anymore.

Overall: Sending my marketing and transactional emails without any problems and with a lot of ease.

Powerful and easy

Jan 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: High deliverability, good configuration options, good account management interface, very good support.

Cons: Some unexpected blocked emails recently, apparently with no reason; not so easy browsing details of the stats.

Vendor Response

by Mailjet on March 28, 2018

Hello Francesco,
Thank you for leaving us a review. We are happy you like your experience with us.
Have a nice day!
The Mailjet Crew

great and smooth experience . U have all the stuff optimized and there for you , the contact list pa

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simple and intuitive, you have a clear idea of 1) how to create campaigns 2) How to create contact lists 3) how to automate your parts of the process. This is too good and useful for a quick transnational usage of the softare

Cons: None. I could not find any. yes the customer care is a bit slow to respond and the automation documentation has to be very intuitive, than verbose

Overall: It helps you to know exactly what is the status of your deliveries.

It helps you to choose the exact campaign and contact list.

It helps you to choose exact automation api's etc

It's great and easy to use, however, it is buggy and needs refinement.

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use to setup, administer and monitor. Configuring templates, contact lists are easy as a breeze. The scheduling is easy to manage and view the stats.

Cons: Navigation is difficult and a pain especially with multiple campaigns and multiple lists. The software tends to be very buggy and needs refinement. Feels that the developers have released the stable alpha version of the software. Support options are not easily available. This needs major refinement.

Overall: Ease of use, detailed campaign insights and reports, easy monitoring of campaigns and schedules. The major plus point is that this software actually does what it is supposed to do - actually send emails!! There are some softwares that claim to send emails but actually do not.

Designing emails and populating it with content is easy as a breeze. Configuring and testing the campaigns is easy to work with. Overall, it is easy to use, however, the software is buggy and needs work.

Any issue we've had was solved quickly. It's a reliable and efficient service.

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mailjet is extremely easy to use. With it I can track emails sent and usage. Each time I have had an issue, customer support was able to resolve it within 24 hours.

Capterra-loader

It's overbugged. Dont use it

Apr 24, 2018
1/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Cost effective, a lot of features that seems perfect on paper

Really nice delivery, and RGPD friendly

Nice API and transactionnals terms.

Cons: This tool dont work.

Back office is slow, it cant take 2-3 minute to go to your campaign.

Automation is completly random. It send mails to random time (even at night) sometimes it had send wrong link in my emails. If you are a real professionnel, dont use it.

Overall: It sometimes send the good mails, and the delivery is top level.

Very easy to configure and use.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The UI is clear and the configuration process is very straightforward. I use it primarily to automate notifications from a DVR and it works perfectly.

Cons: During my regular use, I haven't come across any difficulties. The setup process for the app that I am currently using was very simple to implement.

I'm using Mailjet to send newsletters once a week, to more than 15 000 receivers per month.

Oct 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Mailjet provides a lot of interessant statistics. It gives us an overview of how our messages are treated.

Cons: Mailjet should warn us when some services are suddenly blocked... Even if it's caused by our credit card payment. How can I notice that there is something wrong if I don't get any warning ?

Neat, clean and trouble free.

May 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is good, which means it's easy to get started. The choice of templates lets you send better-looking mailers. The reporting is excellent, allowing you to drill down into the response data and see where you have been most successful. The 200 free per day is generous, given that you can schedule five different mailers to a total of 1000 people over a working week. The scheduling tool allows your message to arrive at the most opportune time.

Cons: Some of the setup procedures are a bit clunky, particularly reusing previous text and layouts. I suppose the five point certification statement about opt-in is a necessary evil. In the reporting it would be useful to know more about the nature of the bounces, or even the detail of the message.

Overall: Easier marketing to a potentially large number of potential customers.

Nice looking emails

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The templates are great and easy to use/setup. Competitive pricing, great customer service. Have not really had any issues with it, and the email marketing has been very effective for our business.

Cons: It gives you a certain number of emails per month, which can drive the price up if you go over that number. Good idea to check the different plans to be sure you are not spending more than you need to.

It does not integrate automatically with paypal, but if you get Zapier that will solve the problem. Just adds an extra monthly fee when you are cost comparing to other products.

Overall: Nice looking templates, and effective email marketing.

Capterra-loader

The best of several major email providers I tested & evaluated

May 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I spent some time evaluating the several main providers for email as part of my Technical Architect day job. They all provide similar features at this level including daily free messages etc. MailJet were by far my favourite - initially because of the well thought out restful developer API.

When I came to do a real life marketing email for my ComiCon the tracking reports, open rates and other information plus a really easy to use editor with A/B testing and segmented campaigns using a simple query process make this a product I highly recommend. I was surprised at how well they have made a Gui for putting together html/text emails.

Cons: The handy signup form that you can use to add people directly to your campaign list doesn't score so well on my seo scores so I would like to see that improved. Ideally with a direct to list button post. That is pretty minor compared to how well the rest of the service operates though.

Overall: Excellent reporting, easy to use design tool for creating marketing emails. Brilliant well thought out developer API, clear documentation & good daily free mail amounts.

Capterra-loader

Good experience

Dec 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Creating an email is very easy and the interface is user friendly. Like that I can reuse templates that I have made.

Cons: My account was on the old version and I had to create a new one to get the new features. would have liked it to be transfered directly.

I only use about 2000 emails per month so would have liked a reduced price for sporadic users.

would like to be able to delet more contacts at once from a list. The contact management page is complicated.

Used this program for a number of years to track transaction and small-scale deployments

Apr 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The information that it gives regarding delivery, opens and clicks in real time. Not hard to set up and gives me the information that I need.

Cons: I don't like the new version of the software--the new interface is harder for me to navigate and get the quick information that I look for.

Overall: Tracking to make sure that our emails get through and are being read by our intended receipients.

Mailjet is the best value I have found for email automation. I have used MailChimp and Aweber.

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used MailChimp and Aweber but found that Mailjet is a better value. They do most everything the others do but less expensive.

Cons: They are sticklers about bounce rate. My lists imported from other places had a large bounce rate. It wasn't a problem to me because the contacts were not bothered, but Mailjet kicked me off for 2 weeks because of it. It thought it was unfair. Anyway I Fixed my list and have been good to go every since.

Overall: Email Autoresponder with good value. Has all the functionality I need for less cost. And it's fast.

Best App for Email Marketing and Web Form creation.

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and good features. Inbuilt drag and drop editor for crafting good flyers and newsletters. Very economical when compared with competitor products. Option to set up SMTP relay service using our local software.

Cons: Customer support not that great, though we can handle most of the things our own. More improvement in reports and dashboards.

So far so good, easy to install and run. Never had a single problem.

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I needed simple and safe email provider for my Word Press based website & web-store. Mailjet was correct choice. It was easy to install and to integrate.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Excellent overall experience,

Dec 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Extremely easy to design very nice newsletters

Good reports

Easy to upload reports

Cons: Customer support and special restrictions

The internal search engine is really too limited. You must spell the exact email. We should be able to serahc with just a part of the name

Too complex to remove bounced and blocked

Overall: Good customer relationship

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Apr 27, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
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fast, easy to set up, does exactly what it's supposed to do, nice user interface

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I use Mailjet only as a SMTP-Relay to send E-Mails from our webpage to the customers. It was really easy to set up, it's clear what you have to do in order to use the service and where you get some information (like credentials).

I do really like the possibility to track the send E-Mails, see who received them, opened them or clicked on a link in the mail.

Mailjet has a clean and beautiful user interface, it's clear where to find the things you are looking for.

The free plan (which we are on) allows for a reasonable amount of E-Mails being sent and the paid plans seem to be at quite a good price.

The service is also very fast. It's almost indistinguable whether a mail came through Mailjet or was sent through our own (internal) mail server.

Cons: When a mail bounced, I couldn't find a detailed error report (like when you send a mail manually) but this information is sort of encoded in the way sent mails are marked (delivered/soft bounce/hard bounce and so on).

we use mailjet for 3 purpose : transactionnal emails, our newsletters, and mails to our models

Oct 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the simplicity of use, the possibility of using different sending emails, the possibility of keeping archives of all newsletters sent

Cons: the lack of explanation about blocked emails, it should be more detailed , we should know for each email why it is blocked

Overall: a good value for money for managing our different newsletters and it gives usefull informations about delivering

Easy to Use service thats Reliable

Apr 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the reports and real-time data. Easy to use works great with Maxbulk mailer. No problems or complaints.

Overall: Helps to deliver valuable date for all my prospective clients.

Great service, great price.

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the template editor, and the easy integration with Node.js.

The free package is large enough, which is cool :)

Cons: I would suggest a package of "Pay for what you user" instead of a pre-paid package.

This way I don't have to worry about the limits

Excellent service, no issues with mail going to the recipients spam folder anymore.

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: - Reliability

- Ease of use

- Excellent and intuitive web interface

- Transparency and mail statistics

Cons: So far I've had no issues with MailJet service, everything works as expected, so I really can't answer this question at the moment.

Capterra-loader

I send b-to-b campaigns using mailjet, and find the experience to be very successful.

Mar 29, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mailjet keeps my data and allows me to turn on and off the subscription, so I can utilize more features on an as needed basis. I like the reporting. I like the ease of sending mailings. I can launch a campaign in less than 1 hour and see immediate results.

Cons: Would like easier storage of templates I create for use next time. Would like better segmentation of lists that I upload. More ways to access my target audience.

Overall: Ease of use, good reporting, better results.

Vendor Response

by Mailjet on April 09, 2018

Hello Tom,
thank you for your review and for your precise remarks that we are taking into consideration!

Have a nice week and see you soon on Mailjet :)
The Mailjet Crew

Mailjet is everything what admins need/want!

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Maijet have great design and everything is where it should be. Most important things are on mail page and everything you should first to setup was notified on first page. Maijet have all what you expect from this service. FAQ, tutorials and explanations are great so beginners (like me) was successfully setup mail server. The reports are detailed. Everything is GREAT.

Cons: I did not need to contact the technical or customer support service because everything is working like it should (so just 3 stars - I not test it :)). So I heaven't any cons... yet :)

Mailjet

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I use Mailjet to manage my email contact list (2000+) of customers and send regular promotional emails announcing sales. The templates are easy to use with professional results. I appreciate the statistics available on how the emails are received (opened, clicked, etc), and how customers can easily unsubscribe from the list without needing to contact me.

Pros: Mailjet is a great value for the money, delivers appealing visuals in the emails, makes me look much more tech savvy than I really am.

Cons: Sometimes when I am working on a template, it doesn't save properly and I have to start over.

Recommendations to other buyers: Go for it! This is the best product I have found to do this type of work for a small business owner on a small budget.

Helps drive sales.

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and helps drive sales numbers. We can reach multiple leads with one campaign saving time and money.

Cons: Limited formatting when trying to create a new campaign. If there were more options on formats it would be helpful.

Vendor Response

by Mailjet on April 06, 2018

Hello Ben,
thank you for your review. We note your remark about formatting and we hope you continue having a good experience with Mailjet.

Best,
The Mailjet Crew

A very easy learning curve towards good productivity and results

Dec 04, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: - Free option for low volume

- Nice statistics on delivered and opened message

- email validation from domain very useful

- Nice editor for templates of email

Cons: - Contact list management requires too many loops to manage the lists

- not very straightforward when choosing a distribution list for a campaign

- editing in HTML is a one way street, you cannot go back to the editor to continue

Overall: Managed to reach potential clients

TO AVOID : used to be great, but new version is too complicated AND customer service doesnt care

Apr 25, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: its cheap it used to be easy to use and user-friendy, but their new version since 2016 or so got MUCH worse

Cons: too complicated new website needs constant reloading, its soooo slow customer service doesnt care at all

Solid SMTP for Emailing

Sep 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mailjet is a great SMTP for sending transactional or marketing emails to your subscribers.

You get 6000/month with a limit of 200/day emails. I love the statistics reporting page which is displayed very well. Also, there is an option to add additional senders and than filter by the sender. All this you get as a Free user!

But, there is one feature that shines better than most SMTP's and that is the "Autoresponder". You can import all your mails you collected over years and start emailing periodicaly.

Cons: A bit more expensive than the competition.

Overall: I use Mailjet specificaly when I need the free autoresponder feature . Also the reporting is the cleanest and best out of all free SMTP's.

Excelent tool. Value for money.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am using Mailjet already since 2013. Everything works perfectly. I also have tested several other apps but must say that Mailjet is the best one.

Awesome service!

Oct 25, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the simplicity of mailjet! It has a lot of features which can be used in any software I build.

Horrible customer service and horrible review policies

Jun 19, 2017
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Easy to use - nothing else.

Cons: 1. You dont have the ability to send to more than 1 list. 2. You dont have the ability to merge email lists - you have to download and upload again. 3. You dont work with the customer to resolve an issue - you just cite your policy and that is the end.

A very good provider

Feb 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: A very fast and reliable service. Quite user-friendly and in the same time very professional. All the e-mails sent arrive without any problem. A real option to consider, if your very business is based, at least in part, on sending e-mails.

Pros: Professional, user friendly, reliable.

Cons: Nothing, at least for now.

Recommendations to other buyers: Mailjet does all that he can, to deliver all the emails you send. But there is also something up to you. If you really want all your e-mails delivered at best, you have to setup your SPf/DKIM authentication. Nothing complex, anyway.

Capterra-loader

Generally is good, but debug experience could be better.

May 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: It was easy to integrate, good instruction how to setup my domain. There is documentation a bit incomplete :) but at least most info is there

Cons: C library is not working at least i had some problems and now I am using just rest requests

Bad experience to debug I am not able to search bounced email.

Also no way to see bounce email text

Support is a bit slow, if you claim 7/24 and answer around 5 hours then i doubt it

very easy to develop

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: i'm using Mailjet to give my system abilities to send scheduled emails through API calls. Mailjet makes it easy for me to send with more than one recipients (cc and bcc). Also easy to add attachments to the mail. And it always works with gmail or yahoo, fast to receive emails and not mistakenly goes to spam.

Cons: API docs may need more samples. May also need some more support for new languages (eq: Mozilla's Rust).

Really bad experience

Aug 08, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing

Stay away, customer services doesnt exists, absolute lack of ethics and honesty behaviour , wont recomend this company to anyone, really bad experience, get ready to lose your time and your money

Cons: Nothing at all, all in general is really bad and poor

Overall: Stay away, customer services doesnt exists, absolute lack of ethics and honesty behaviour , wont recomend this company to anyone, really bad experience, get ready to lose your time and your money

Assitance, very imaginative customer support

Oct 25, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Customer support, assistance, models, statistical monitoring, are simply " grandiose ". I use it with pleasure. .. :)

Cons:

the adaptation to the environment, the grip, is the least easy, but as the rest is very easy, we can consider the normal adaptation

Overall: confiance

Its Really Good

May 25, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Mailjet is really working very well and its cost effective in terms of transaction Email. Its Email template system passport is really commendable. Though it I expect some thing more highlighted in cos section.

Cons: The Support should be 24 X 7 event for free plan. It should be live chat online. SMS rates for India is very very costly. Only Transaction Email is cheap. Please reduce SMS cost for India.

Very easy to use

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: you do not get charged for quantity of contacts you have. you only get charged for the amount emails sent.

Cons: you cant select more than one list for a campaign. you must copy the campaign and send it separate for each list you have.

Great tool. Super easy to use. Great customer support

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: - cheaper than any other emailing solution (MailChimp...) - great UX - their email editor is cool, really easy to use

Cons: - had some issues, but support team answers quickly and solves my problem Nothing else, at least for now.

Mailjet + MJML = ¿¿¿¿

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: MJML : With this language, I'm able to create beautiful emails for all different devices. The app and the documentation are awesome User Experience : All is very well displayed. No headaches! Deliverability : SMTP are great, the deliverability is far superior compared to other providers

Cons: At the Mailjet's beginings, the support wasn't reactive. But I saw good improvements these last times.

Its the best mail server system , that's why i use it and ill keep using it.

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Its easy to set up , responds within second , works properly and how it should work a good mail server.

Cons: I honestly have nothing to add here they are doing their job and it is done very good so i got no complies about their services.

Overall: A full responsive mail system that is very easy to set it up and you can even see clear statistics where or what is send , if and if its not send.

I like mailjet because it gives customers like me more value for money and easy to use templates.

Apr 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can send 30,000 emails a month for a very reasonable sum unlike other softwares that charge double what mailjet charges if I got beyond 2000 subscribers.

Cons: Maybe because I'm not techsavvy, mailjet doesn't allow me to store or embed files for my readers when I send them free stories. I have to send my readers to my website. Ther is no facility where mailjet can collect the emails of people who opt to receive my newsletter. I have to set up a notification on my website which I then have to copy and past into mailjet.

Amateur, Not Knowledgeable Support. Unpolished App.

Apr 01, 2016
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support
3 / 5
Value for Money

Comments: I've used a dozen email-related services from mailchimp to mandrill to sendgrid, mailgun, sendwithus, persistiq, google apps, etc. Always found their support teams helpful and knowledgeable. Not with these guys. Irrelevant copy paste answers, repetitive questions, no understanding of safe email policies, arbitrary decision. Go ahead and try their service to experience this first hand ;-)

Pros: The idea of their tool is good. Merging transactional & marketing and letting you save newsletters

Cons: Really horrible customer service. Their team doesn't even understand the basics. App much clunkier on the inside than their website looks.

We are very satisfied with Mailjet. Very useful tool. Thanks. Klub gurmanov Skaru¿na

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is useful, easy to understand, includes all analytics and we get a lot for the price. It is functional also for the beginners and that mean we can quickly learn someone new to use this software.

Cons: The only thing to mention is slow opening of the sites sometimes but that probably depends on browser we use. Otherwise, we have no criticism for the software.

Easy and fast integration to get you kick started, works out of the box.

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Transactional emails, sender addresses management... haven't tried mass mails / campaigns yet. So overall very good for what it's meant.

Cons: The fact that links are intercepted and obfuscated by MailJet, so visitor will first land on MailJet tracking page, and then it will get redirect to real page from email.

Very userfriendly, competent software

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Its very easy to use and have all the features you want in an email-marketing software, like report of campaigns and automation. Also, the price is quite good for the quality of the service.

Cons: Welll... I really haven't found any real cons, but if I have to say one, the could have some more templates, for instance for real estate market.

Overall: - good features

- excellent price

- competent results

Vendor Response

by Mailjet on March 28, 2018

Hi Miguel,
thank you for your nice feedback :) We are glad to see that you are satisfied with Mailjet.
Have a nice day!
The Mailjet Crew

Mailjet : why not

Aug 07, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: It has the most popular features expected in such a software and the customer service is really nice.

Cons: Its interface is not user-friendly and it has a lot of glitches, especially if your account depends on a "main account"...

Overall: As an e-commerce business, we send mailing to our customers to confirm orders and so on.

Good product with nice features

May 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: Simple API which has good programming language support. This means you can get up and running in no time at all. I also like the fact they have EU based data centres. They also have a very complete pricing structure which means you can progress through the tears over time.

A nice tool for email marketing with innovative features.

Sep 04, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Pros: User interface is easy to understand and they have very nice templates also which help users to enhance their email marketing experience.

Cons: Sometime it's support system fails to provide solutions in real time. We have to wait for their responses. And it's discouraging sometimes.

Overall: It helped me to find prospects from my data.

Simple and reliable

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That it exists. The software fills a need for constant email support for services that google does not supply for their own cloud products

Cons: I cant think of anything that I dont like about the product. It does what I need it for. So no cons at the moment

Overall: Reliable email facility

Vendor Response

by Mailjet on April 05, 2018

Hello John,
thank you for your feedback ! We are really glad to hear that Mailjet meets your needs.

Have a nice day,
The Mailjet Crew

Jan 18, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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We use it regularly and it works like a charm

May 21, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good analytics, particularly the bounced and blocked email addresses. It would be great to get suggestions on how to correct these errors

Cons: Download of info does not always work. I would appreciate extra information about why certain things don't work

Overall: GDPR info

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Nov 14, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Must have Mail sender provider

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Thanks to Mailjet, we are able to manage easily our marketing and newsletters campaigns thanks to the power of MJML language and their strong APIs

Cons: Mailjet is platform is sufficient for our current usage. There is no specific cons on this great service.

There is a good service with a good price

Oct 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is similar other plataforms and do its function. I like a lot the prices, because other web are very expensive.

Cons: I would like to have possibility to send same email to differents list as same time. Maybe it need to easy some functions.

Overall: I can send all my clients the information about my products and business.

Easy to use, produces such professional quality emails.

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the variety of templates that I can customize to meet my needs. I also appreciate the ease of sending bulk emails to my customer list.

Cons: Sometimes, I think I have made changes to my saved templates and they aren't as saved as I thought.

Overall: Easy mass emails to my customer list.

Amazing

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They strive to provide enough information to the user to understand how to send an email campaign that has a high delivery rate. The application is well designed and it is really simple to understand it.

The html editor is good enough to create your first campaigns. Perhaps creating a mail from scratch without much knowledge can be frustrating, but just for those users there are templates. Advanced users can use the html editor or they can use the MJML framework language.

Like other tools, it provides statistics on the delivery of emails and shows messages that help improve the effectiveness of the campaign.

Additionally they have a free account that allows you to send up to 6,000 emails per month with a maximum of 200 emails per day.

Overall: I really like this software so I highly recommend it.

If you need to send emails with a high probability of reaching the inbox, I recommend following the instructions in this app.

Vendor Response

by Mailjet on March 28, 2018

Hello Valerio,
thank you for your feedback :) We are really glad to hear that Mailjet meets your needs.
Have a nice day!
The Mailjet Crew

A powerful tool after you have mastered it

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User-friendly interface. Possibility to use my own templates. Check how the message appears on the screen of your mobile device.

Cons: Slightly complex workflow to create and send the first letters (It takes time to learn the tool to use its power), Limited number of reports,

Capterra-loader

Has a lot of great built in functionality

Oct 25, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: there really is a lot of great built in widgets and functionality and management, which makes it much easier to use than a lot of competition.

Cons: response from support is fairly slow and some things are still unresolved after over a year. Some functionality is obtuse, like a mail widget, it wasn't at all obvious how to get to the list of emails, I'd click on 'edit' and it wasn't there, I had to click on the list name.

It has robust features for a great value.

May 22, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It works well on getting mail out to my subscribers. I like the scheduling feature of mail and the ability to remove mailjet branding from my templates with the premium. It is easy to add users and also deliver mail to our subscribers.

Cons: The system logs me out while I am creating a template and the one thing in the template builder that frustrates me is there is no way to do a picture in a text block. I should be able to insert a picture and have it to the right or to the left and justify text around it.

Overall: I get a cost-effective way to email our students and create templates.

Capterra-loader

For start ups a great mailing tool

Mar 26, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: You do not need to enter a valid company to set up an account, which makes it easier to test first before deciding to use this tool. We arrange a quite small list of customers (between 50 and 200) and just send frequently some mails. You can enter placeholder and fallback fields within the mail, choose different layouts and customize the mail in general.

Cons: I had some trouble with the lists, they vanished several times. But they reappeared after a few minutes. Took me a while to figure this out.

Overall: I would recommend this for smaller businesses. Easy to set up and use.

Wonderful service to reach clients, deliver our message, and generate business.

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and set up mailing lists, low cost, great reporting, and efficient way to generate business.

Cons: No telephone number for technical support and took me a very long time to get a simple issue resolved.

Overall: Reach clients and generate business efficiently.

was very easy and user friendly

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy mail sending facility from third party software using SMTP details. I could very easily do it even when I was completely new to this system

Cons: when I send campaign from sendblaster...its by default considers every mail as transaction email and a seperate campaign....is there any way by which I can send campaign from sendblaster

Overall: My web server provider do not allow sending bulk emails to my subscribers. So mailjet has come very handy. I would like if mailjet shares any content marketing artical to publish on my blog with built in links to mailjet...thank you very much

Aug 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Good software for sending newsletters

Feb 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use the drag and drop feature, the quantity of mails is a bit more than other companies, small to medium business can enjoy this software, with easy to use futures

Cons: Can have a bad policy for emails gathered in an out of the box thinking way. Had some struggles with the bounce rate, from people spelling wrong their addresses

Mailjet delivers the more eMails for less.

May 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mailjets pricing allows me to deliver thousands of eMails each month for a very low fixed fee. I've used it for a couple of years now and have recommended it to friends.

Cons: I find some of the database management usability a bit clunky but thats a small issue in the grander scheme of things.

Overall: I get to deliver lots of eMails for a low price.

Transactionnal email delivery

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to trace delivrability of emails and the template MJML we plan to use in the future. Great answers from the support

The best mail-template builder there is for a unbeatable price. Need landingpage functionality!

Apr 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mailjet has a very logical workflow. The template builder is very good and I love the module functionality. Analytics is also good.

Cons: We would love to have a landingpage and form functionality. This is the only thing missing making this the perfect marketing platform. Changes in text format and margins sometimes dont work out, even when they are shown in the builder.

Overall: Best email-templatebuilder that is for a very good price, even when compared to the most expensive alternatives.

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Nov 10, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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We have just started using Mailjet. We are very happy with our choice !

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The straight forward and friendly user platform and the instant response by the support team for what ever question we have. Overall, we are very happy with our selection, however, we need to further explore further ways and techniques within this amazing platform

Cons: Still exploring different ways of mass group email and lack of self design abilities, but maybe we need still to further explore as we have just started .

Overall: Reaching out to more clients

easy to use

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: smooth with many options for tracking campaigns. easy to design modern emails. clear procedures when creating a campaign.

Cons: way setting up servers was not easy at all, they could make it much easier cause some users are not aware of those servers techs.