# Mailjet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mailjet the right Email Marketing solution for you? Explore 454 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130105/Mailjet/reviews --- Mailjet 4.2 (454) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Mailjet Ease of use 4.2 Customer Service 3.9 ## Pros and Cons in Reviews BW Brandy W ManagerEducation Management, 2 - 10 employeesUsed the software for: I used a free trial. “My next step will be to explore how Mailjet integrates with our current contact lists and how well it supports personalization for families.“ September 10, 2025 RV Rachelle V Transaction and Team Operations CoordinatorReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Image storage capacity is somewhat limited, and occasionally the platform may freeze or lag, which slows down the workflow.“ September 10, 2025 nm naeem m Digital StrategistAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Used to work great, migrated away from Mailchimp to Mailjet and for nearly 4 years, every week we sent out mailers successfully to over 75 000 subscribers. Until one subscriber complained (despite all our subscribers being opt-in) And support consisted of folks who can only reply scripted responses and not English as a first language.“ June 27, 2024 BL Bertrand L CEOConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “This creates a very risky situation for a business, especially when email communication is a key part of your activity.“ March 19, 2026 BW Brandy W ManagerEducation Management, 2 - 10 employeesUsed the software for: I used a free trial. “I can see how the shared templates will help maintain brand consistency across centers, which is important for corporate communications.“ September 10, 2025 rh ryan h director of marketingEvents Services, 2 - 10 employeesUsed the software for: 1-2 years. “can be confusing to submit new data as in sometimes when im transferring data from fixr it'll give an error code and only upload a few contacts“ September 10, 2025 CE Christopher E OwnerComputer Hardware, Self-employedUsed the software for: More than 2 years. “I don't use half its features but more than covers my needs.“ April 23, 2026 BL Bertrand L CEOConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “Mailjet is unreliable, risky, and completely unsuited for anyone who actually wants to grow their business safely.“ March 19, 2026 ## Showing most helpful reviews Showing 1-25 of 454 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexandra N. CEO Marketing and Advertising Used the software for: I used a free trial ### "A good software but with some flaws" June 30, 2021 4.0 So far, given we can fix the issues in connecting to our custom domain, we are satisfied. With some reservations mentioned above. Pros I like the fact that Mailjet has a very clear UI- and it is easy to find and craft new campaigns. They have also been one of the very first email systems to be GDPr compliant- and hence on my radar for very long. We had an account since 2019, but only recently started to consider automating our emails. The trial limit for daily emails is generous too. Cons However, there are some issues. Connecting our domain was problematic, and email automation is only available to premium users. This should be available to free users as well, maybe limiting the free daily emails at the same time. It takes time to think automation processes through, and 30 days trial might be too little to decide whether the system is right for a user or not. I at least take time to properly test a software. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Drip](https://www.capterra.com/p/164933/Drip/) Reason for choosing Mailjet Cheaper than Drip, More free emails than MailerLite, and GDPR compliant Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I used Mailchimp ages ago, and did not like their UI. Review Source GH Gareth H. Director Insurance Used the software for: 1-2 years ### "Good service" September 10, 2025 5.0 I like the service it is better value than my previous one and I am seeing some good usage out of it Pros Easy to use layout, good support, good content around helping to be successful, I like the UI as well Cons Email deliverability could be addressed more in teh flow of creating campaigns to help get them in to inbox Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Recommended by a developer that did work on our site Review Source Response from Sinch September 11, 2025 Hi, Gareth, thank you so much for your review! We're glad you're enjoying the service and that you find it easy to use. If you need any assistance with your deliverability, don't hesitate to reach out to the support team, they'd be happy to assist further with this topic. CE Christopher E. Owner Computer Hardware Used the software for: 2+ years ### "Always works!" April 23, 2026 4.0 I use Mailjet for system alerts when it's a pain to get O365 to work. Every time I have needed it, its there, ready and waiting to deliver Pros Mailjet is simple and just works! I don't use half its features but more than covers my needs. I like its interface and ease of use Cons Can't say I have anything to add here, have had no issues with it over the 5 years I've used it. no least like d feature found Review Source BL Bertrand L. CEO Consumer Goods Used the software for: 2+ years ### "Mailjet is a Nightmare for Small Startups – Avoid at All Costs" March 19, 2026 1.0 We are a tiny startup with only 10 employees, and we used Mailjet for 2.5 years. Let me tell you, it was a complete disaster. Twice, our account was blocked for over a week with ZERO warning. Why? “Technical reasons.” No human review, no consideration of our business. We only send newsletters and catalogs to clients or contacts who explicitly opted in, yet Mailjet still decided we weren’t compliant. If you’re thinking about using Mailjet to grow your business, think again. You cannot plan anything medium- or long-term, because your account can be frozen overnight for no reason. This is not a partner; it’s a ticking time bomb. Our data is top-notch: over 98% deliverability, engagement and click rates far above the industry average, almost no unsubscribes, and nearly zero spam reports. Mailjet doesn’t care. And if you think support will help? Think again. They take over a week to respond, leaving you completely stranded. My advice to any small business or startup: run in the opposite direction. Mailjet is unreliable, risky, and completely unsuited for anyone who actually wants to grow their business safely. Pros What I liked most about Mailjet is that the platform is relatively easy to use, even for a small team without advanced technical skills. The interface is fairly simple and allows you to create and send campaigns without too much difficulty. Pricing is also reasonable compared to some competitors, which can make it attractive for small businesses at first. However, beyond that, there is nothing particularly outstanding. The features are quite standard and do not really differentiate Mailjet from other email marketing tools on the market. Overall, it does the basics, but without bringing any real added value compared to similar solutions. Cons What I liked least about Mailjet is the lack of reliability and the way accounts can be blocked without any prior warning. This creates a very risky situation for a business, especially when email communication is a key part of your activity. Decisions seem to be based purely on technical criteria, without any real understanding of the business context or human review. This makes it impossible to build a stable medium- or long-term strategy. Even with clean contact lists, strong engagement, and proper consent from recipients, there is no guarantee that your account will remain active. On top of that, customer support is extremely slow, which only makes the situation more frustrating when issues occur. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Mailjet I chose Mailjet primarily because of its competitive pricing and the ease of implementation, as it seemed like a quick and simple solution to set up without requiring significant technical resources or time investment. Review Source Response from Sinch March 31, 2026 Hello Bertrand, Thank you for taking the time to share your feedback on Mailjet and for providing these details. We’re truly sorry to hear that your account was blocked and for the inconvenience this has caused. Please note that we take our Acceptable Use Policy very seriously, as it helps us maintain strong deliverability for all users. For this reason, we require all customers to comply with the policy and the thresholds outlined within it. Our support team has shared additional information in your open support ticket, and we hope it helps clarify the situation. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We remain at your disposal. VR Verified Reviewer Web Designer Information Technology and Services Used the software for: 6-12 months ### "Easy Email Building with Collaboration, but Limited Design Options"" February 19, 2025 5.0 Mailjet is offers easy and drop email builder with real time team collaboration, and it provides strong API support for developers Pros Mailjet is a easy to use and drop email builder with the team collaboration feature and it is great for developers to integrate API. Cons It is provides only limited design options. Switched from [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/) Mailjet is a easy to use and drop email builder with the team collaboration feature and it is great for developers to integrate API. Review Source Response from Sinch February 26, 2025 Thank you for the wonderful review! We're glad to hear that you find our email builder easy to use and that our API meets your needs. We appreciate your feedback about the design options that are currently offered, rest assured that we are constantly working on improving and expanding our features. Thank you for choosing Mailjet! JM Jones M. CTO Computer Software Used the software for: 2+ years ### "Trust broken: Leaving Mailjet after years" March 12, 2025 3.0 We were using Mailjet since 2017 for our SaaS company. The API is okay, they have a good deliverability and it's important for an emailing company. However in 2025 they suspended our account without notice for two weeks. The customer service was awful, it took a full week of frustrating back-and-forth communication to finally get the reason for the suspension. The reason was "a slightly high unsubscribe rate" for a newsletter sent ten month prior... As a SaaS, our primary use of Mailjet was for transactional and onboarding emails, with marketing campaigns being infrequent (maybe once every two years). They asked me what was onboarding emails... To compound the issue, immediately after initially restoring our account, it was suspended again for an additional two days. While our account was ultimately restored, the significant breach of trust caused by the arbitrary suspension led us to migrate to another French email service provider. Pros The main reason why we chose Mailjet is because they were a French company with fair prices. They also have a good deliverability. Cons The UI was buggy and sometimes hard to use. We got issues with their stats, sometimes they were wrong (missing status or contacts). Alternatives considered [Mailgun](https://www.capterra.com/p/159630/Mailgun/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Mailjet Mailjet was French and cheaper than other products Review Source AZ Alexander Z. Owner Media Production Used the software for: I used a free trial ### " Solution too expensive given the other options available" April 2, 2025 3.0 The template customization options could be a bit more more flexible. Overall I find this solution too expensive given the other options available. Pros It's easy to create and manage campaigns, and the deliverability is excellent. Cons Too expensive. The template customization options could be more flexible. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Looking for a lower cost option, MailChimp got very expensive as our list grew. Review Source Response from Sinch April 3, 2025 Hello, thank you for taking the time to share your opinion with us. We're glad to hear that you find creating and managing campaigns with Mailjet easy and that you are happy with the deliverability. If we can assist with anything, don't hesitate to reach out to our support team. VR Verified Reviewer MLE Computer Software Used the software for: I used a free trial ### "Great Service for the good value of money." October 2, 2025 4.0 I spend a few days trying Mailgun and and other email services but they didn't work, the onboarding was difficult and they mostly lack documentation. Pros They service is easy to setup easy to onboard and the API is well documented. And it offer a good pricing scheme. Cons I think the pricing could be better. I think the pricing could be better. I think the pricing could be better. Switched from [Mailgun](https://www.capterra.com/p/159630/Mailgun/) Mailgun was hard to use and not well documented Review Source SB Sonia B. Customer Success Information Technology and Services Used the software for: Less than 6 months ### "Great tool to keep communications open with customers" September 10, 2025 4.0 Overall happy with Mail Jet. I appreciate their marketing insights, and I love the bots vs human metrics! I used to calculate this by hand! Pros The support material is very helpful. Currently transitioned from Active Campaign. Way better help docs. Also, Bots vs human metrics are awesome! Cons Not sure yet...still discovering things. It's difficult to say right now. Seems to cover all the features we used in Active Campaign and seems simpler, which is why we switched. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Huge price increase, and difficult to use. Never got around for the automated mail flows. Review Source Response from Sinch September 12, 2025 Hello Sonia, thank you for the positive review! We're thrilled to hear you like our support documentation and that you find the bot detector feature useful. Have a wonderful day and thank you for being a Mailjet customer! VR Verified Reviewer Web Developer Information Technology and Services Used the software for: 6-12 months ### "Mailjet a solid email marketing" January 30, 2025 5.0 My overall experience with mailjet was excellent Pros It offers drag and drop features, by which it is easier to user to design and sending mail Cons Free plan of mailjet is limited in terms of number of mail sending per month Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) I switch to mailjet because it offers me drag and drop that is easy to use Review Source Response from Sinch February 3, 2025 Hello, we sincerely appreciate your feedback. We're so glad to know that you enjoy using Mailjet! Happy sending! AC Aya C. sales Industrial Automation Used the software for: 6-12 months ### "mailjet webinar review" September 10, 2025 5.0 Pros Learning Curve Value for Money Customer Support Email Sending Email Marketing Data Management Access and Connectivity Cons none, so far. everything is clear and nice so no cons to consider. not sure what to add in for cons. Review Source Response from Sinch September 12, 2025 Hi Aya, thank you so much for taking the time to share your feedback with us! Have a wonderful day! kM kaycie M. marketing coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "email review" September 10, 2025 5.0 i dont have any experirence with it because we dont have it available at our company buit hopefully one day Pros I like how you can see a lot of stats based on email. also i think that its cool that you can see the bots. Cons we dont have it available. i think it could really help us a lot so i hope that we will be able to use it in the future Review Source Response from Sinch September 11, 2025 Hello, thank you for sharing your feedback. We're glad to hear you like the statistics available for emails sent via Mailjet. If you need any assistance with implementing Mailjet at your company, don't hesitate to reach out to our support team. AC Arthur C. Email Marketing Speciliast Broadcast Media Used the software for: I used a free trial ### "Email Marketing Specialist" September 10, 2025 5.0 Pros That this tool is an all-in-one solution. From email creation, testing, sending and statistics. Great job. Cons Can't think of any cons at the moment. I wasn't sure if you can do full HTML emails in Mailjet until you answered that question the webinar. Review Source Response from Sinch September 12, 2025 Hello Arthur, thank you for the wonderful review! Have a great day and happy sending! DN Debbie N. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Mailjet from a Person who is not techie" February 1, 2023 5.0 The problems solved by using Mailjet include: - Sending large volumes of emails quickly and reliably - Automating email campaigns - Managing contacts and lists - Creating targeted segmented campaigns - Scheduling emails and newsletters - Setting up custom tracking and reporting - Ensuring deliverability of emails - Curating email templates - Integrating with other applicationsThe benefits of using Mailjet include: - Cost-effective pricing plans - Easy-to-use interface - Comprehensive deliverability and reporting features - Support from a dedicated team of email experts - Advanced segmentation and automation capabilities - Robust security features - Flexible API integrations - Ability to personalize emails for maximum engagement - Comprehensive set of templates for creating professional emails quickly and easily. Pros \-Mailjet offers a wide range of features and options for email marketing. This includes things like email automation, real-time analytics, and A/B testing. -The service is easy to use and provides excellent customer support. -Mailjet is highly secure, making sure that your emails are safe from malicious attacks. Cons \-Mailjet can be more expensive than other services, depending on the plan you choose.-The service does not offer an unlimited number of emails, so if you need to send a large volume of emails, it may not be the best option. Review Source Joel L. Software Engineer E-Learning Used the software for: 2+ years ### "That's just perfect for email management " October 14, 2022 5.0 Pros The API access and the visual email composition Cons The cost of product compared with another Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Switched from [Amazon Simple Notification Service (SNS)](https://www.capterra.com/p/234274/Amazon-Simple-Notification-Service-SNS/) The visual email composition and reporting Review Source PK Patrik K. Freelancer Information Technology and Services Used the software for: 1-2 years ### "Sending emails and bypassing the Spamfolder" September 19, 2022 5.0 Reliable reachability with good statistics on opened emails. Pros Easy to start. In just a few minutes you can be up and running with your first campaign. Generous sending and contact limits for the startup. Good Wordpress support. Cons Nothing so far. Working as supposed with nothing to complain about. If there was a wishlist, I'd like to see some kind of SEO and content AI based assistant. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Mailjet More affordable solution. Review Source VR Verified Reviewer CEO Computer Software Used the software for: 2+ years ### "Support levels unacceptable " June 15, 2022 1.0 Support is non-existent when it is required. Getting locked out an account leaves nowhere for contact or account resolution. If your business is depending on such a service, my recommendation it to go elsewhere . Pros When Mailjet it working, it works to an acceptable level. Cons The support is of the lowest standard possible. We have been left high and dry multiple times now. There is zero care factor about resolution and response times are shocking. We spend several thousands per annum and have implemented customers directly with Mailjet also, but is still not of interest to Mailjet. Review Source SR Simone R. Fullstack Web Developer Information Technology and Services Used the software for: 2+ years ### "Mailjet: our choice for transactional emails" September 7, 2022 5.0 Mailjet helps us delivering hundreds of transtactional and confirmation emails connected to our web projects. It never fails. One of the most reliable providers I have ever met in my career. Pros Mailjet offer various plans based on the size of your projects (there is even a fully functional free one for very small projects). It is very easy to set up, it gives you a lot of different choices to setup domain authentication (preventing your emails to become spam). No frills, everything in its right place and always working. The interface is very clear in order to communicate to developers which data they should use to integrate their software with mailjet email service, and what to do to avoid black listing, spam, etcetera Cons Sometimes their service for automatic detection of domain owners is blocked by firewalls. Thus you need to be able to edit your domain's DNS setting to authenticate the sender. Review Source HM Hamza M. Senior Manager Publishing Used the software for: 2+ years ### "Alternative of Mailgun " September 20, 2022 4.0 Pros Basically both the company name comes under same firm but having lots of different, if you use mailgun in free trial the deliverability comes to 100% but if you purchase then ratio will be different, however, the same does not happens mailjet, seriously i am using this service with multiple accounts and getting same ratio with it, the good thing is that you can save the template in the panel and modified to get better deliverability . Secondly they providing their own unsubscribe link which help us that there system identified the email address of unsubscribe and removed automatically Cons One of the cons is to adding payment method every month,as in India RBI has change the policy for online payment Review Source SB Sarah B. Research Analyst Market Research Used the software for: 2+ years ### "Mail In A Hurry!" August 17, 2023 5.0 Pros There is an extensive and wide variety of email templates that allow you to send and receive emails based around marketing campaigns and/or automated messages, I love that it allows you to add and remove people to the structure of your math emails. Also, you can lock the email itself and only allow certain permissions to certain people so it gives each person a role that you give access via the mail jet system Cons This is definitely a more fifth Decatur set up, this will work excellent with B2b but it’s not self owned start-up business focused. Review Source DC Danielle C. Sales & Marketing Consumer Electronics Used the software for: 6-12 months ### "Review " March 12, 2019 4.0 This works really well for what I need. It is easy to use and easy to train people not so tech savvy to use as well. Aside from the cons above, I have had a great time updating content. I do with the help people we a little more helpful. When I had a problem in that the emails we saying "sent" but nothing was being received - they told me it was my problem and there was nothing they could do. - That may be the case, but there are nicer ways of saying this. I had already checked my email spam and the head spam blocker and nothing was there from mailjet. I ended up having to send out a link to the online version that I had pulled off of a previous test email. That all being said, I still continue to use the program as it is easy to manage and provides nice stats. Pros I like the amount of flexibility you have at the free level. I like the ease of dragging and dropping content to add or reposition. I like that it saves as a work in progress and you can go back and review old newsletters. I also like the detailed insight and stats. Cons That you can't move multiple sections at once. For example, I wish you could highlight a text box and an image at the same time and move them around together to relocate content. I also wish you could add dividers between vertical columns. If you have a 3 column section, I would like to divide with a line between. I wish there was a calendar feature as well to help with showcasing dates and events. Review Source aM amit M. E-mail marketing specialist Marketing and Advertising Used the software for: 1-2 years ### "This Is Good For begineers" July 17, 2022 5.0 Pros The service is good but they block accounts without intimation even we use list cleaning techniques so critical to recover accounts Cons Pricing is little high and application Layout is little critical.Some functions doesn't work on slow internet Review Source Arika N. Manager Financial Services Used the software for: Less than 6 months ### "A budget tool with limited features" October 27, 2022 4.0 Mailjet is a platform for startups and smaller companies that cannot afford expensive marketing automation tools. Mailjet offers a decent number of service at a pocket friendly pricing plans. Pros 1\. Has multiple plans to suit companies with lower budget2. Helps you verify email address of leads before broadcasting emails3. You can also do A/B testing using Mailjet Cons 1\. Live chat feature is missing. So you cannot get instant solution for your problems2. Email auto-response fails at time Review Source NP Nicolas P. IT Administrator Information Technology and Services Used the software for: 2+ years ### "Good mailing solution but not the best" November 16, 2022 5.0 Support are really good (but not abnswering quickly...). Job are nearly done : mail delivered but some go to SPAM folder because Mailjet server is know as mass mailing solution... Could be used for marketing but probably not interested to transactional email Pros this make the job we used for : send mail throught smtp and delivery ASAP Cons some mails are tagged as spam and so never read by receiver. We can go on next level on MailJet to have private IP but price is no more interesting compared on other competitors with more reputation Reason for choosing Mailjet price, simply to use, less spam tagged email Review Source Anant M. Manager Information Technology and Services Used the software for: Less than 6 months ### "One stop for your email marketing needs - MailJet!" May 17, 2020 5.0 We needed a marketing email service as we already had a transactional email service with us. MailJet fulfilled our needs and we cam on board with a paid plan soon later and haven't looked back. Pros One of the first services we found when we searched on Google was Mailjet. - It super easy sign up. Just fill a form and verify your email.. - There is a very short approval interval time, you can upload your list and then start sending right away. - Approval is after you sent the first of your mails, so you get a lot of time to test everything and check where your emails end up and when. - Full suite to design emails right on the website. - Simple email design and all options right on your dashboard. - Link and verify your domain to use to send emails. - Per 1000 emails rate is lesser than competition. Cons \- Some of our early accounts were suspended due to some list verification stuff. If needed, that should have been done before we started campaigns so that there were no interruptions. - Emails get bounced sometimes even when the recipient address exists. - Some emails still went directly to spam, so that should not happen. 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