# Page 2 | Mailjet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Mailjet the right Email Marketing solution for you? Explore 453 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130105/Mailjet/reviews --- Mailjet 4.2 (453) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 2 - Reviews of Mailjet ## Showing most helpful reviews Showing 26-50 of 453 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Alexander B. Senior Substation Engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "The Best Email Marketing Tool" September 7, 2025 5.0 Mailjet has been a reliable and effective email marketing tool throughout my experience. It makes campaign management simple, integrates well with other platforms, and provides valuable insights to track performance. While it takes a little time to get familiar with at first, once you do, it greatly streamlines email marketing and helps build stronger connections with subscribers. Pros I’ve used Mailjet for over three years and appreciate how it constantly improves to meet modern marketing needs. It integrates smoothly with membership sites and tools, making it easier to attract quality subscribers. Email sending is reliable, avoiding spam issues, and the marketing features are beginner-friendly with strong customer support. Its data management and analytics also provide clear insights to optimize campaigns. Cons When I first started with Mailjet, I found the navigation a bit challenging during the initial week. However, this was many years ago, and the platform has since improved. Review Source Jeison M. Gf Broadcast Media Used the software for: 1-2 years ### "ME encanta " October 30, 2025 5.0 Facil de configurar en su api y bastante buena las funciones gratuitas, las estadisticas son buenas etc. Pros Su capa gratuita es excelente para iniciar, estoy usando su api con moodle, y hasta el momento sin quejas Cons No tengo queja alguna, ya que para lo que ofrece su capa gratuita estoy feliz, la he usado en otros proyectos y funciona bien Review Source Response from Sinch November 17, 2025 Hello Jeison, thank you so much for your review! We're happy to hear that you find Mailjet easy to use and that you enjoy the features we offer. MD Michelle D. Student Experience E-Learning Used the software for: 1-2 years ### "Mailjet - a great value" July 7, 2025 4.0 It's affordable and functional - works great for multiple accounts and variable volume. Overall it's a great value Pros Templates and metrics - the interface is user friendly and there are a lot of functional templates - building custom stuff is only ok but the prepackaged templates are generally enough. Cons customizing html, and the organization of old campaigns which is done via labels but it feels like it should have some kind of folder system. Review Source rH ryan H. director of marketing Events Services Used the software for: 1-2 years ### "great system" September 10, 2025 5.0 very useless would recommend to other firms to help further grow their businesses. I think the crash course would be an essential guide to running the system properly as for a newcomer it can be very confusing Pros easy to use and helpful course to share insight on how to run the system better to gain more connection to customers therefore more sales Cons can be confusing to submit new data as in sometimes when im transferring data from fixr it'll give an error code and only upload a few contacts Review Source Response from Sinch September 12, 2025 Hello Ryan, thank you so much for taking the time to share your feedback! We're really glad to hear that you found the service easy to use. Regarding the issues you've encountered with uploading contacts, we recommend reviewing this guide to ensure that your data is formatted correctly: https://documentation.mailjet.com/hc/en-us/articles/360042705214-How-to-build-a-CSV-file. If you have any further questions, don't hesitate to contact our support team, they would be glad to assist you further! BW Brandy W. Manager Education Management Used the software for: I used a free trial ### "Email Communication & Branding" September 10, 2025 5.0 So far, I’ve only had limited experience with Mailjet during the trial period. The platform feels user-friendly with a drag-and-drop editor that makes it easy to build branded emails quickly. I can see how the shared templates will help maintain brand consistency across centers, which is important for corporate communications. At this stage, I haven’t used it long enough to fully test deliverability, reporting, or automations. My next step will be to explore how Mailjet integrates with our current contact lists and how well it supports personalization for families. Overall, first impressions are positive. It looks like a solid platform for center-to-family communication, but I’ll be able to provide a more complete assessment if we move past the trial and into regular use. Pros Clean, simple interface for non-tech users. Shared templates keep brand consistent across multiple centers. Good deliverability (emails less likely to land in spam). Cons Custom fonts (like Gambado) aren’t supported — you’ll need Google Fonts + fallback. Fewer advanced CRM features compared to Keap/HubSpot. Automation is solid, but not as deep as higher-end marketing automation tools. not sure if it will work for fanchise nurturing Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) too expensive for what we were using it for Review Source MS Matt S. Email Marketing Specialist Research Used the software for: 1-2 years ### "Awesome team" September 10, 2025 5.0 very good, as it's always having people to reply me whenever I have questions. However, sometimes could be slow, Pros ease to use - the layouts are good, and very ease to use - but having some basic template would be great Cons less functions, I wanted to have more functions like how to manage my audiences. Segments, and help in the future. Review Source Response from Sinch September 11, 2025 Hello, Matt. Thank you for taking the time to share your feedback with us. We're glad to hear you find the tool easy to use and that our support team has been helpful. We appreciate your suggestions for improvement - we're always looking into developing new features and we'll pass your ideas to our Product team. RF Richard F. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great small business tool" September 10, 2025 5.0 Very happy so far, will continue using Mailjet for our small business. This is our first time using a mail service, new business, and we're very happy wtih our choice. Pros It's been pretty user-friendly, and the team seems happy to help their users succeed. There are some features we hadn't expected, and appreciate how the program covers so many needs. Cons I'm still learning how to get the most out of the design module. I am sure I just need to watch a tutorial! Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Mailjet Reviews seemed good for this product.... Review Source Response from Sinch September 12, 2025 Hello Richard, we appreciate your feedback and we're so glad to know that you're happy with the features and service we offer. If you need any assistance with our Email Editor, don't hesitate to check out our documentation center: https://documentation.mailjet.com/hc/en-us/articles/360042910333-Mailjet-s-Email-Editor. If you have any further questions, our support team is here to help you. BK Bardh K. CEO Education Management Used the software for: 2+ years ### "STAY AWAY FROM THEM!!!" March 5, 2025 1.0 Blocking an account without notifying the account holder beforehand is an irresponsible practice. If there was a legitimate concern, we should have been informed and given an opportunity to address it rather than being abruptly cut off. This lack of communication and abrupt termination has created chaos on our end, and we expect immediate clarification and resolution. Pros Nothing, we had absolutely no idea that our account had been blocked until we realized that our communications were not going through, causing significant harm to our business and reputation. Cons They suspended our account with prior notice and thus causing a lot of problems within our services Review Source BV Bertrand V. Responsable Web Restaurants Used the software for: 2+ years ### "Efficace et simple" June 1, 2025 5.0 Pros \- Simplicité - Efficacité - Son coût faible - Son outil de création de mail en drag and drop et ses modèles Cons Son outil d’automatisation qui est en retard par rapport à la concurrence et son interface lente à charger Review Source Response from Sinch June 3, 2025 Hello Bertrand, thank you for taking the time to share your feedback on Mailjet with us. We're glad to hear you are enjoying our email editor and that you value Mailjet's efficiency and low cost. We recently launched an entirely new and improved Automations feature and we hope that you will enjoy exploring all the capabilities it offers. If you have any further suggestions for improvements, don't hesitate to submit them at https://feedback.mailjet.com/ or to contact our Support team. EB Eddie B. Dirigeant Information Technology and Services Used the software for: 2+ years ### "Utilisation facile" April 16, 2026 5.0 Tres bonne experience. La version d'essai permet l'envoie d'avoir 1000 contacts et l'envoi de 6000 mails par mois Pros Facilité d'utilisation. cout abordable. Possibilité de créer des modele pour des envois futurs. Programmation des envois. Cons Template ou thème pas assez nombreux. Il faut généralement partir d'une page blanche pour créer un nouveau mail. Review Source RV Rachelle V. Transaction and Team Operations Coordinator Real Estate Used the software for: 1-2 years ### "Simple, Reliable, and Beginner-Friendly Email Tool" September 10, 2025 5.0 Very good! I’ve been using Mailjet for more than 1.5 years, and it has consistently met my needs. The subscription fee is also relatively more affordable compared to other platforms. Pros Very easy to use, with a drag-and-drop editor and AI features that make it beginner-friendly, efficient, and time-saving. Cons Image storage capacity is somewhat limited, and occasionally the platform may freeze or lag, which slows down the workflow. Review Source Response from Sinch September 16, 2025 Hello Rachelle, thank you for your wonderful review! We're glad to hear that Mailjet is meeting your needs. We're always working on improving our platform and we appreciate your feedback. DBD DELBAR Brigitte D. chef Arts and Crafts Used the software for: 2+ years ### "si cela fonctionne ... sinon ..." February 18, 2025 2.0 REGRETS, regret et regrets : quelle perte de temps à se connecter tout simplement. Tout devrait bien fonctionner car je commence à bien maitriser leur interface mais .... quand ça ne va pas : c'est .... REGRETS pour rester polie ! Pros Interface conviviale et relativement simple d'utilisation. Cons Prix : trop cher ! Si jamais vous avez un souci, et j'en rencontre beaucoup ces derniers temps, on vous répond qu'on transmet au collègue. Vous pouvez attendre et vous êtes dans l'embarras (je reste polie!) et vous voilà livrés au néant ! Adieu newsletter en préparation, adieu interface etc... Je pense changer dès que possible de fournisseur ! Review Source Response from Sinch February 19, 2025 Thank you for sharing your feedback. We’re glad to hear you find our interface user-friendly, but we’re sorry to learn about the difficulties you’ve been facing. We see that a team member is working on your currently open tickets. Our goal is always to provide a reliable experience and we assure you that your feedback will be taken into consideration so we can improve further. DL Damien L. CTO Marketing and Advertising Used the software for: 2+ years ### "Une solution robuste pour l'envoi d'email" November 21, 2024 5.0 Pros Mailjet propose une solution sérieuse d'envoi d'emails et continue de faire évoluer son offre dans le bon sens Cons Interface web peut parfois connaître quelques ralentissements notamment la page d'authentification. Alternatives considered [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/)[Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing Mailjet Nous avions déjà notre écosystème d'applications intégrées avec l'API de Mailjet. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Je ne suis pas passé à d'autres produits. Review Source Response from Sinch November 27, 2024 Hello Damien, thank you so much for taking the time to share your opinion and recommendations with us. We're glad you are enjoying Mailjet! MT Mark T. Owner Staffing and Recruiting Used the software for: 6-12 months ### "Disaster of a firm" May 30, 2025 2.0 20/100. Not good. mostly good but not great. would have kept using if customer support helped. But they lost me too much money from not being helpful Pros easy to use. Good reply rate. Easy to manage various aspects of the site and not overly complicated. Easy to get used to Cons customer support is lacking and needs work. suspend account for no reason. Customer support no reply and have to switch services Review Source Response from Sinch June 4, 2025 Hello Mark, we're sorry to hear about your experience with Mailjet. We would love to help you further - please don't hesitate to email us at help@mailjet.com, referring to this review, and our team will take care of your case right away. We apologize for any inconvenience caused. MO Mike O. CEO Music Used the software for: Less than 6 months ### "We hope that Mailjet rocks!" September 10, 2025 5.0 We're just getting started and intend to put out a few GTM campaigns soon. More feedback can be provided after that. Pros User-friendly and human-centric, yet comprehensive and customizable. Great webinar today about campaigns, thank you! Cons Not sure yet, because we haven't used it enough, but is it really true that to add one person to a list, we must upload an entirely new list? Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Lower cost and hopefully still all the features we need. Review Source Response from Sinch September 12, 2025 Hello Mike, thank you for the review! We're very glad to know that you enjoy Mailjet and the Email Academy webinar series. If you want to add a single person to a contact list, there is no need to upload a new list. You can simply add the contact to your list by following the steps described here: https://documentation.mailjet.com/hc/en-us/articles/360042503014-Managing-your-contact-lists#lists-contact-add. If you have further questions or need more assistance, don't hesitate to contact our support team. NZ Nico Z. CEO Marketing and Advertising Used the software for: 1-2 years ### "Niedriger Preis, aber insgesamt nicht überzeugend." February 14, 2025 2.0 Für einfache E-Mail-Marketing Cases lässt sich Mailjet durchaus verwenden, sobald der Case aber etwas anspruchsvoller wird, kommt die Plattform sehr schnell an ihre Grenzen. Pros Mailjet lässt sich einfach bedienen und ist relativ preisgünstig. Der E-Mail-Editor bietet einen hohen Funktionsumfang. Cons Das System wird leider kaum noch weiterentwickelt. Der Funktionsumfang ist sehr überschaubar. Unsere Erfahrungen mit dem Support sind eher schlecht. Review Source Response from Sinch February 19, 2025 Hello, thank you for your review. We're glad to hear that you find Mailjet easy to use and cost-effective, and that our email editor meets your needs. That said, we’re sorry to hear that some aspects of the platform have not met your expectations. We’re continuously working on improvements, and customer feedback plays a crucial role in shaping our development priorities. If there are specific features you’d like to see, please don't hesitate to submit your ideas in our Feedback portal: https://feedback.mailjet.com/. Regarding your support experience, if you can include your ticket number, we'll be happy to review the situation further. Thank you in advance. Nedim M. Digital Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Solid email marketing tool" February 1, 2025 5.0 Solid email marketing tool with good automation. Pros Simple email builder and reliable delivery rates. Cons Advanced features need a bit more refinement. Review Source Response from Sinch February 3, 2025 Hello Nedim, thank you so much for taking the time to share your opinion with us. We're so glad to hear you enjoy using our email builder and that you are happy with the delivery rates. Thank you for using Mailjet and happy sending! FM Fe M. EA Real Estate Used the software for: Less than 6 months ### "Good, but could use better design flexibility" September 10, 2025 3.0 Pros Integrations - able to connect to a lot of our tools. Can store multiple contact lists and able to segregate. Cons Limited customization ability. AI is also kinda useless I used very good prompts to generate a template but it wasn't good at all. Review Source AAL Angel Amita L. Yoga teacher, Healer, Homeopath Health, Wellness and Fitness Used the software for: Less than 6 months ### "Closed minded & discriminating service not supporting good causes " December 2, 2024 1.0 Really bad , closed, strange. Discriminating. Pros We signed up for an account in order to send out emails. Had been using mail chimp and need a change. Cons Signed up yesterday. All good. When I was going to sign in today, it didn't work. I needed to send mail's. It said the account had been closed for undisclosed reasons. How strange! I tried to change the password & login again. Didn't work. Contacted them abd they basically says same. They couldn't say the reason. How incredibly strange and discriminating. I run yoga & meditation retreats, help people connect to their souls, respect nature and animals, heal & grow. We also have a charity. Si they are AGAINST supporting good work that helps people. Good work with good intentions. Very shocking and discriminating. Bad! Believe they're run by non humans ( robots ) who are against people doing good work and who are close to nature. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Price and amount of subscriptions seemed better. Review Source Response from Sinch December 13, 2024 Hello, our team has reached out in your support ticket in order to assist further with the issues you encountered. We apologize for any inconvenience caused and we look forward to hearing back from you. SH Sander H. CTO Computer Software Used the software for: 2+ years ### "I never experienced a worse quality of support then these guys deliver" October 16, 2024 1.0 They suspended our account without notice because they suspect spam is being sent. Already waiting 7 days to be helped. We are a SaaS application and our entire system uses mailjet as a backend. Very risky. Pros Api has good documentation When you dont need support and everything works its ok Cons Very bad support desk Make sure you do not fully rely on their service They do not notice and their internal mails are not always working - for example password reset or auth codes are delayed or not received at all Review Source kM kaycie M. marketing coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "email review" September 10, 2025 5.0 i dont have any experirence with it because we dont have it available at our company buit hopefully one day Pros I like how you can see a lot of stats based on email. also i think that its cool that you can see the bots. Cons we dont have it available. i think it could really help us a lot so i hope that we will be able to use it in the future Review Source Response from Sinch September 11, 2025 Hello, thank you for sharing your feedback. We're glad to hear you like the statistics available for emails sent via Mailjet. If you need any assistance with implementing Mailjet at your company, don't hesitate to reach out to our support team. KT Kevilyn T. Direct Marketing Coordinator Entertainment Used the software for: I used a free trial ### "Always pleased" September 10, 2025 5.0 Always positive. I get a lot of great information from the variety of presenters. I always come away both happy and boosted in info. Pros I love the training and webinars. It's such a lively environment with engaged viewers and knowledgable hosts. Cons I wish it was longer and more often. The slight difference in goals would be the only thing in my mind, I make emails for an attraction and not a sales business. Review Source Response from Sinch September 12, 2025 Hi Kevilyn, we're so glad to hear that you enjoy our Email Academy webinars! Our team is dedicated to delivering high-quality, insightful content, and it's great to know it's making a positive impact. We'll definitely keep them coming, and we appreciate you being part of the community! MR Michael R. Administrateur Marketing and Advertising Used the software for: 1-2 years ### "Le pire service en ligne au monde" August 26, 2024 1.0 Cela fait 1 an que je suis client chez Mailjet. Nous sommes une agence de développement et nous utilisons leur système smtp pour la gestion des emails depuis nos sites web. Environs tous les 3 mois notre compte est suspendu pour ce qu'il pense être une faille dans mes accès. Je sais qu'il n'en est rien. Que mon compte soit bloqué c'est une chose mais qu'il faille attendre 4, 5 ou 6 jours pour le remettre en place est véritablement scandaleux. C'est un préjudice lourd pour notre réputation. De + quand vous êtes bloqué vous ne savez plus accéder au site et donc impossible de savoir ce qu'il se passe réellement. Maintenant que j'ai accès, on me stipule que mon renouvellement (automatique) n'a pas pu s'effectuer, on me propose de relancer la procédure.... et impossible (une erreur s'est produite). Je profite de ce post aussi pour critiquer le fait qu'une grande partie des actions nécessite de passer par leur "service" support qui met littéralement des jours à répondre. Évidemment, impossible de les appeler ou de les contacter en direct. Prendre les gens en otage par des process qui ne sont pas au point est vraiment lamentable ! Je vous conseille BREVO. Très très pro Pros Aucun avantage. Je n'ai eu aucune expérience appréciable avec mailjet Cons \- service support - service commercial - fiabilité - flexibilité du back office - politique de blocage Alternatives considered [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/)[Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing Mailjet Mailjet est à ce jour pire expérience de ma carrière Review Source Response from Sinch August 30, 2024 Bonjour Michael. Merci d'avoir pris le temps de nous faire part de votre avis. Nous sommes désolés d'apprendre votre expérience et nous aimerions l'examiner plus en détail de notre côté. Pourriez-vous nous communiquer le numéro d'un ticket d'assistance que vous avez soumis ? Merci beaucoup d'avance. L'équipe Mailjet XC Xavier C. Founder Food & Beverages Used the software for: 6-12 months ### "Pretty good but not the best" October 28, 2024 4.0 Pros It was really simple to set up and import our databse Cons It was a little bit clunky in places and not as intuitive as other platforms Review Source Response from Sinch November 7, 2024 Hello Xavier, thank you for taking the time to share your opinion with us. If you have any recommendations or need assistance, don't hesitate to contact our support team. They would be happy to help. nM naeem M. Digital Strategist Automotive Used the software for: 2+ years ### "Used to be great, until they outsourced support..." June 27, 2024 1.0 Used to work great, migrated away from Mailchimp to Mailjet and for nearly 4 years, every week we sent out mailers successfully to over 75 000 subscribers. Until one subscriber complained (despite all our subscribers being opt-in) And support consisted of folks who can only reply scripted responses and not English as a first language. Without us explaining, they simple throttled our send limits. The irony is. THEIR wordpress plugin handles subscriptions, but support wants to know how customers subscribe to our mailing list. After explaining 3 times that its via a form that is setup by their very own plugin. Support shifts the goal posts. Anyway, we run a business and have no patience to deal with inept call center drones who treat customers like crap. We promptly cancelled. Not surprising they dont even have a retentions system. Now moved over to Email Octopus & Amazon AWS - never better, support is not only responsive but takes the time to actually read and have a human respond, not a copy and paste drone reply. Pros Used to work great, migrated away from Mailchimp to Mailjet and for nearly 4 years, every week we sent out mailers successfully to over 75 000 subscribers. Until one subscriber complained (despite all our subscribers being opt-in) And support consisted of folks who can only reply scripted responses and not English as a first language. Without us explaining, they simple throttled our send limits. Cons poor customer service. lousy rules and no loyalty to a 4+ year old client. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) cost and ease of migration and setup. Worked great and seamless Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.