# Mailjet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mailjet the right Email Marketing solution for you? Explore 453 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130105/Mailjet/reviews --- Mailjet 4.2 (453) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Reviews of Mailjet Ease of use 4.2 Customer Service 3.9 ## Pros and Cons in Reviews BW Brandy W ManagerEducation Management, 2 - 10 employeesUsed the software for: I used a free trial. “My next step will be to explore how Mailjet integrates with our current contact lists and how well it supports personalization for families.“ September 10, 2025 RV Rachelle V Transaction and Team Operations CoordinatorReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Image storage capacity is somewhat limited, and occasionally the platform may freeze or lag, which slows down the workflow.“ September 10, 2025 nm naeem m Digital StrategistAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Used to work great, migrated away from Mailchimp to Mailjet and for nearly 4 years, every week we sent out mailers successfully to over 75 000 subscribers. Until one subscriber complained (despite all our subscribers being opt-in) And support consisted of folks who can only reply scripted responses and not English as a first language.“ June 27, 2024 BL Bertrand L CEOConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “This creates a very risky situation for a business, especially when email communication is a key part of your activity.“ March 19, 2026 BW Brandy W ManagerEducation Management, 2 - 10 employeesUsed the software for: I used a free trial. “I can see how the shared templates will help maintain brand consistency across centers, which is important for corporate communications.“ September 10, 2025 rh ryan h director of marketingEvents Services, 2 - 10 employeesUsed the software for: 1-2 years. “can be confusing to submit new data as in sometimes when im transferring data from fixr it'll give an error code and only upload a few contacts“ September 10, 2025 CE Christopher E OwnerComputer Hardware, Self-employedUsed the software for: More than 2 years. “I don't use half its features but more than covers my needs.“ April 23, 2026 BL Bertrand L CEOConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “Mailjet is unreliable, risky, and completely unsuited for anyone who actually wants to grow their business safely.“ March 19, 2026 ## Showing most helpful reviews Showing 1-25 of 453 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexandra N. CEO Marketing and Advertising Used the software for: I used a free trial ### "A good software but with some flaws" June 30, 2021 4.0 So far, given we can fix the issues in connecting to our custom domain, we are satisfied. With some reservations mentioned above. Pros I like the fact that Mailjet has a very clear UI- and it is easy to find and craft new campaigns. They have also been one of the very first email systems to be GDPr compliant- and hence on my radar for very long. We had an account since 2019, but only recently started to consider automating our emails. The trial limit for daily emails is generous too. Cons However, there are some issues. Connecting our domain was problematic, and email automation is only available to premium users. This should be available to free users as well, maybe limiting the free daily emails at the same time. It takes time to think automation processes through, and 30 days trial might be too little to decide whether the system is right for a user or not. I at least take time to properly test a software. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Drip](https://www.capterra.com/p/164933/Drip/) Reason for choosing Mailjet Cheaper than Drip, More free emails than MailerLite, and GDPR compliant Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I used Mailchimp ages ago, and did not like their UI. Review Source GH Gareth H. Director Insurance Used the software for: 1-2 years ### "Good service" September 10, 2025 5.0 I like the service it is better value than my previous one and I am seeing some good usage out of it Pros Easy to use layout, good support, good content around helping to be successful, I like the UI as well Cons Email deliverability could be addressed more in teh flow of creating campaigns to help get them in to inbox Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Recommended by a developer that did work on our site Review Source Response from Sinch September 11, 2025 Hi, Gareth, thank you so much for your review! We're glad you're enjoying the service and that you find it easy to use. If you need any assistance with your deliverability, don't hesitate to reach out to the support team, they'd be happy to assist further with this topic. BL Bertrand L. CEO Consumer Goods Used the software for: 2+ years ### "Mailjet is a Nightmare for Small Startups – Avoid at All Costs" March 19, 2026 1.0 We are a tiny startup with only 10 employees, and we used Mailjet for 2.5 years. Let me tell you, it was a complete disaster. Twice, our account was blocked for over a week with ZERO warning. Why? “Technical reasons.” No human review, no consideration of our business. We only send newsletters and catalogs to clients or contacts who explicitly opted in, yet Mailjet still decided we weren’t compliant. If you’re thinking about using Mailjet to grow your business, think again. You cannot plan anything medium- or long-term, because your account can be frozen overnight for no reason. This is not a partner; it’s a ticking time bomb. Our data is top-notch: over 98% deliverability, engagement and click rates far above the industry average, almost no unsubscribes, and nearly zero spam reports. Mailjet doesn’t care. And if you think support will help? Think again. They take over a week to respond, leaving you completely stranded. My advice to any small business or startup: run in the opposite direction. Mailjet is unreliable, risky, and completely unsuited for anyone who actually wants to grow their business safely. Pros What I liked most about Mailjet is that the platform is relatively easy to use, even for a small team without advanced technical skills. The interface is fairly simple and allows you to create and send campaigns without too much difficulty. Pricing is also reasonable compared to some competitors, which can make it attractive for small businesses at first. However, beyond that, there is nothing particularly outstanding. The features are quite standard and do not really differentiate Mailjet from other email marketing tools on the market. Overall, it does the basics, but without bringing any real added value compared to similar solutions. Cons What I liked least about Mailjet is the lack of reliability and the way accounts can be blocked without any prior warning. This creates a very risky situation for a business, especially when email communication is a key part of your activity. Decisions seem to be based purely on technical criteria, without any real understanding of the business context or human review. This makes it impossible to build a stable medium- or long-term strategy. Even with clean contact lists, strong engagement, and proper consent from recipients, there is no guarantee that your account will remain active. On top of that, customer support is extremely slow, which only makes the situation more frustrating when issues occur. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Mailjet I chose Mailjet primarily because of its competitive pricing and the ease of implementation, as it seemed like a quick and simple solution to set up without requiring significant technical resources or time investment. Review Source Response from Sinch March 31, 2026 Hello Bertrand, Thank you for taking the time to share your feedback on Mailjet and for providing these details. We’re truly sorry to hear that your account was blocked and for the inconvenience this has caused. Please note that we take our Acceptable Use Policy very seriously, as it helps us maintain strong deliverability for all users. For this reason, we require all customers to comply with the policy and the thresholds outlined within it. Our support team has shared additional information in your open support ticket, and we hope it helps clarify the situation. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We remain at your disposal. CE Christopher E. Owner Computer Hardware Used the software for: 2+ years ### "Always works!" April 23, 2026 4.0 I use Mailjet for system alerts when it's a pain to get O365 to work. Every time I have needed it, its there, ready and waiting to deliver Pros Mailjet is simple and just works! I don't use half its features but more than covers my needs. I like its interface and ease of use Cons Can't say I have anything to add here, have had no issues with it over the 5 years I've used it. no least like d feature found Review Source VR Verified Reviewer Web Designer Information Technology and Services Used the software for: 6-12 months ### "Easy Email Building with Collaboration, but Limited Design Options"" February 19, 2025 5.0 Mailjet is offers easy and drop email builder with real time team collaboration, and it provides strong API support for developers Pros Mailjet is a easy to use and drop email builder with the team collaboration feature and it is great for developers to integrate API. Cons It is provides only limited design options. Switched from [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/) Mailjet is a easy to use and drop email builder with the team collaboration feature and it is great for developers to integrate API. Review Source Response from Sinch February 26, 2025 Thank you for the wonderful review! We're glad to hear that you find our email builder easy to use and that our API meets your needs. We appreciate your feedback about the design options that are currently offered, rest assured that we are constantly working on improving and expanding our features. Thank you for choosing Mailjet! JM Jones M. CTO Computer Software Used the software for: 2+ years ### "Trust broken: Leaving Mailjet after years" March 12, 2025 3.0 We were using Mailjet since 2017 for our SaaS company. The API is okay, they have a good deliverability and it's important for an emailing company. However in 2025 they suspended our account without notice for two weeks. The customer service was awful, it took a full week of frustrating back-and-forth communication to finally get the reason for the suspension. The reason was "a slightly high unsubscribe rate" for a newsletter sent ten month prior... As a SaaS, our primary use of Mailjet was for transactional and onboarding emails, with marketing campaigns being infrequent (maybe once every two years). They asked me what was onboarding emails... To compound the issue, immediately after initially restoring our account, it was suspended again for an additional two days. While our account was ultimately restored, the significant breach of trust caused by the arbitrary suspension led us to migrate to another French email service provider. Pros The main reason why we chose Mailjet is because they were a French company with fair prices. They also have a good deliverability. Cons The UI was buggy and sometimes hard to use. We got issues with their stats, sometimes they were wrong (missing status or contacts). Alternatives considered [Mailgun](https://www.capterra.com/p/159630/Mailgun/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Mailjet Mailjet was French and cheaper than other products Review Source AZ Alexander Z. Owner Media Production Used the software for: I used a free trial ### " Solution too expensive given the other options available" April 2, 2025 3.0 The template customization options could be a bit more more flexible. Overall I find this solution too expensive given the other options available. Pros It's easy to create and manage campaigns, and the deliverability is excellent. Cons Too expensive. The template customization options could be more flexible. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Looking for a lower cost option, MailChimp got very expensive as our list grew. Review Source Response from Sinch April 3, 2025 Hello, thank you for taking the time to share your opinion with us. We're glad to hear that you find creating and managing campaigns with Mailjet easy and that you are happy with the deliverability. If we can assist with anything, don't hesitate to reach out to our support team. VR Verified Reviewer MLE Computer Software Used the software for: I used a free trial ### "Great Service for the good value of money." October 2, 2025 4.0 I spend a few days trying Mailgun and and other email services but they didn't work, the onboarding was difficult and they mostly lack documentation. Pros They service is easy to setup easy to onboard and the API is well documented. And it offer a good pricing scheme. Cons I think the pricing could be better. I think the pricing could be better. I think the pricing could be better. Switched from [Mailgun](https://www.capterra.com/p/159630/Mailgun/) Mailgun was hard to use and not well documented Review Source SB Sonia B. Customer Success Information Technology and Services Used the software for: Less than 6 months ### "Great tool to keep communications open with customers" September 10, 2025 4.0 Overall happy with Mail Jet. I appreciate their marketing insights, and I love the bots vs human metrics! I used to calculate this by hand! Pros The support material is very helpful. Currently transitioned from Active Campaign. Way better help docs. Also, Bots vs human metrics are awesome! Cons Not sure yet...still discovering things. It's difficult to say right now. Seems to cover all the features we used in Active Campaign and seems simpler, which is why we switched. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Huge price increase, and difficult to use. Never got around for the automated mail flows. Review Source Response from Sinch September 12, 2025 Hello Sonia, thank you for the positive review! We're thrilled to hear you like our support documentation and that you find the bot detector feature useful. Have a wonderful day and thank you for being a Mailjet customer! VR Verified Reviewer Web Developer Information Technology and Services Used the software for: 6-12 months ### "Mailjet a solid email marketing" January 30, 2025 5.0 My overall experience with mailjet was excellent Pros It offers drag and drop features, by which it is easier to user to design and sending mail Cons Free plan of mailjet is limited in terms of number of mail sending per month Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) I switch to mailjet because it offers me drag and drop that is easy to use Review Source Response from Sinch February 3, 2025 Hello, we sincerely appreciate your feedback. We're so glad to know that you enjoy using Mailjet! Happy sending! SH Sander H. CTO Computer Software Used the software for: 2+ years ### "I never experienced a worse quality of support then these guys deliver" October 16, 2024 1.0 They suspended our account without notice because they suspect spam is being sent. Already waiting 7 days to be helped. We are a SaaS application and our entire system uses mailjet as a backend. Very risky. Pros Api has good documentation When you dont need support and everything works its ok Cons Very bad support desk Make sure you do not fully rely on their service They do not notice and their internal mails are not always working - for example password reset or auth codes are delayed or not received at all Review Source BL Bianca L. Human Resources Generalist Machinery Used the software for: Less than 6 months ### "Easy to use platform that works great!" September 10, 2025 5.0 Great! I send monthly marketing emails for our engineering company, and Mialjet provides me with everything I need to make them great. Pros how easy it is to use! does everything I need it to and so user friendly. I did not use marketing before mailjet, and this was very easy to learn and create great emails. Cons Some of the design options. Sometimes I want a little more, especially with images, but the overall platform is still great. Review Source Response from Sinch September 11, 2025 Hello Bianca, thank you so much for your wonderful review! We're so glad to hear you enjoy using Mailjet. If you ever need any assistance with the tool, don't hesitate to contact our support team. Have a great day and happy sending! AC Arthur C. Email Marketing Speciliast Broadcast Media Used the software for: I used a free trial ### "Email Marketing Specialist" September 10, 2025 5.0 Pros That this tool is an all-in-one solution. From email creation, testing, sending and statistics. Great job. Cons Can't think of any cons at the moment. I wasn't sure if you can do full HTML emails in Mailjet until you answered that question the webinar. Review Source Response from Sinch September 12, 2025 Hello Arthur, thank you for the wonderful review! Have a great day and happy sending! DN Debbie N. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Mailjet from a Person who is not techie" February 1, 2023 5.0 The problems solved by using Mailjet include: - Sending large volumes of emails quickly and reliably - Automating email campaigns - Managing contacts and lists - Creating targeted segmented campaigns - Scheduling emails and newsletters - Setting up custom tracking and reporting - Ensuring deliverability of emails - Curating email templates - Integrating with other applicationsThe benefits of using Mailjet include: - Cost-effective pricing plans - Easy-to-use interface - Comprehensive deliverability and reporting features - Support from a dedicated team of email experts - Advanced segmentation and automation capabilities - Robust security features - Flexible API integrations - Ability to personalize emails for maximum engagement - Comprehensive set of templates for creating professional emails quickly and easily. Pros \-Mailjet offers a wide range of features and options for email marketing. This includes things like email automation, real-time analytics, and A/B testing. -The service is easy to use and provides excellent customer support. -Mailjet is highly secure, making sure that your emails are safe from malicious attacks. Cons \-Mailjet can be more expensive than other services, depending on the plan you choose.-The service does not offer an unlimited number of emails, so if you need to send a large volume of emails, it may not be the best option. Review Source Joel L. Software Engineer E-Learning Used the software for: 2+ years ### "That's just perfect for email management " October 14, 2022 5.0 Pros The API access and the visual email composition Cons The cost of product compared with another Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Switched from [Amazon Simple Notification Service (SNS)](https://www.capterra.com/p/234274/Amazon-Simple-Notification-Service-SNS/) The visual email composition and reporting Review Source VR Verified Reviewer CEO Education Management Used the software for: I used a free trial ### "So horrible I had to create an account here just to write a review!" May 25, 2023 1.0 Horrible, horrible, horrible. Pros The design / looks were the only positive that I could take. While the product is extremely irritating due to the limited functionality and horrible product thinking, the UI/UX designers have done a good job. Cons Oh, so much. Here are a few things that it falls short in when compared to other mass emailers:1. Contacts management: You have very limited options in the way you want to upload / edit contacts. The multi-editing options are a joke, and there is no way you can send emails to some contacts in a list instead of all. Also, even to remove a contact from a list, you need to upload a freaking CSV file! I mean, did they never use their own product after creating it?2. The campaign editing options are extremely limited even in a paid version. Glad that I never paid them a buck.3. Creating contact properties is a big pain due to the functionality.4. Their email templates are a joke.5. Extremely limited options when designing emails. Review Source Francois Pascal N. Service provider Internet Used the software for: 6-12 months ### " This is the best emailing software I've used to date." July 6, 2023 4.0 Pros Editing, managing and setting up automatic mailings is easy to implement. Even list management is easy to set up. Cons There are a few bugs from time to time, but nothing serious. Review Source BH Ben H. Owner Computer Software Used the software for: 1-2 years ### "Transactional Email That Covers 90% Of Use Cases" November 12, 2019 5.0 MailJet has been a drop in replacement for Madrill. It has been more than adequate for all of my transactional emailing needs. Pros After using MailJet as a replacement for Mandrill for the last 2 years, I can fully recommend it. I use it for transactional email and I can send 6000 per month on the free tier. More than enough for my use case. I like the templates and templating language. Setting up sender domains and authenticating them is a doddle. Using the API is also painless with the excellent API documentation. Cons The only thing I dislike is that there are almost too many options. This isn't a bad thing per se, but I have probably only used about 25% of the available tools/reporting etc. I also have no need for the campaign tools and would prefer it if Mailjet only concentrated on transactional emails. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/) Reason for choosing Mailjet It was simple to set up first time Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mandrill stopped having a free tier Review Source VR Verified Reviewer Co-Founder Financial Services Used the software for: 2+ years ### "Your interface is confusing, your user experience is terrible" February 19, 2019 2.0 Poor experience Pros Data centers in France, French company, gdpr compliant. We value this. Domain Authentication is easy. WYSIWYG editor is not bad for emails support guys (english) are polite and effective Cons UI is too slow. how did you manage to make this slow? I am using mailjet for years in various companies and the interface has always been spinning. I can't stand seeing you spinner anymore. please hire a bew PM and a new frontend dev team. this is not acceptable. UX is too confusing. red banners, warnings all over the place for a feature I did not even ask for (10K emails per day if I recall correctly) Navigation is terrible. why are you doing this to us ? template management is awkward glitches in the API your team is not willing to fix. API is very important, be developer friendly please. read the comments here to understand the suffering of users locked and forced to use your product (aka silent sufferers) https://github.com/mailjet/mailjet-apiv3-nodejs/issues/38 Review Source VR Verified Reviewer IT Support Non-Profit Organization Management Used the software for: 2+ years ### "Outstanding Mailing Management Software" March 12, 2019 5.0 Pros MailJet is extremely easy to use and makes the process of generating mailings extremely simple. The UI for generating mailings is intuitive and simple, yet powerful and able to accomodate pretty much anything you'd want to put into an email. I use it generally for doing newsletters to a large group of about 5,000 subscribers. The overall interface for managing Contacts lists and Campaigns is well done and understandable. Adding and removing subscribers from Contact lists is fairly straightforward and mostly great. On the rare occasions when I've needed support, they've always been extremely fast and knowledge-able, and solved the issue in short order. Cons Three things about Contact lists are a bit annoying: 1) There doesn't seem to be any way to automatically remove Unsubscribed Contacts: you have to download them manually, then upload them to remove them. 2) Same thing with Bounced or other Contacts that you discover from the post-Campaign analysis: there's no button to say "Remove these from my Contact List": you must download them, then remove them through the removal interface 3) Errors from uploading new Contacts is a little clunky when there are errors: again it generates a file that you have to download and look at separately. For most errors (duplicate address, typos, invalid format, etc) in the little uploads that I do as part of expanding the list, I'd just like to see the darned things immediately on the screen so that I could either ignore them (i.e. dups) or fix them (typos & invalid format). Only if the errors go beyond some threshold (say more than 10, and it could be user-settable), should it do the file-generate-and-download thing. Review Source PS Prathiksha S. Marketing Associate Information Technology and Services Used the software for: 6-12 months ### "Amazing and powerful email marketing tool!" July 28, 2022 5.0 With Mailjet email marketing has become very easy for us. The newsletter editor is amazing and helps us build the best ones for our prospects. We are able to track and observe our clients which helps us reach them in a better way. It has also reduced our spam rates. Maintaining contact lists has never been easier. Overall a great experience with the platform. Pros The platform is very easy to use and I can build email campaigns quickly and efficiently. It allows multiple team members collaborate which makes it convenient. It's drag and drop feature helps make the email templates better to work with. One of the best feature is that we can track and monitor all the emails sent. Cons The platform lacks email templates options which could be increased. The pricing is a little expensive compared to other platforms, but the free plan also works pretty good. Review Source Andrew S. Freelance Web Developer Graphic Design Used the software for: 2+ years ### "SMTP relay for all my emails" December 5, 2017 5.0 I use mailjet in daily work and keep in mind if one of the clients asks for advise or recommendation. Mailjet offers and provide so many working services and features that while one implements them there is no time to think about the shortcomings. Pros 1\. innovative technologies and features 2. the necessary functions that can be extended and / or scaled if necessary 3. never experienced issues 4. high abvailability 5. API / developers friendly 6. full-stack developer friendly 7. spam filters / precise analytics / statistics 8. free plan and fair pricing 9. intuitive admin web UI 10. documentation and clear tutorials Review Source Jen L. Lead Ignitor Sporting Goods Used the software for: 1-2 years ### "MailJet better than Most" October 5, 2018 4.0 Overall, it changed my life for the better. I have a newsletter that I send out to almost 5,000 weekly. Mailjet has earned me new business, makes it EASY to create my newsletter. I haven't mastered segmentation yet, but, out of all the other platforms. Mailjet took me to a higher level with better "reach". I would recommend this to anyone that truly wants to increase their marketing exposure. Pros For me, mailjet came in right on time. I had tried Mailchimp, Sendgrid and a few others. I like that you can do more in a quick period of time. The "template maker" is relatively easy to use, to those that are familiar with making on line newsletters. If this is our first time to this rodeo, it will have a slight learning curve, but nothing that will take you out the game. I like that you can add MANY MORE subscribers for a lot less money than the other places Cons I HATE the "Subscription Boxes", they are NOT user friendly, and you can only do HTML. Someone needs to do these over. They are kinda sucky. Just the entire "subscriber addition" platform needs a do over Review Source Stephen H. Digital Marketing Manager Packaging and Containers Used the software for: 2+ years ### "Mailjet works very well as an SMTP service" August 6, 2018 5.0 Sending large amounts of email from our ecommerce website, both of a transactional and marketing nature, is hard. Mailjet helps make this easier, and helps get our emails to our customers, and consistently offers excellent advice and functionality for making this work better both for us and for our customers. Pros The Customer Support is excellent. They are very proactive about identifying delivery issues, and are often introducing new features. Cons I wish it kept logs longer to help troubleshoot issues after they have happened. Review Source Simon B. Owner Food Production Used the software for: 2+ years ### "Ecommerce and Mailjet" January 22, 2019 5.0 Pros As we have to be sure that all the mails from our store goes to our customers, we did search for an easy solution. Mailjet is easy to configure and very stable. It was very easy to connect Mailjet with our Storesoftware. In I think 4 Years of using Mailjet we had to contact the support 1 time, they did help us very well. Cons Okay the backend is sometimes a bit confusing and have to click arround to find the things you are looking for Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.