# Page 4 | Mailjet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Mailjet the right Email Marketing solution for you? Explore 453 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130105/Mailjet/reviews --- Mailjet 4.2 (453) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 4 - Reviews of Mailjet ## Showing most helpful reviews Showing 76-100 of 453 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jaime E. President Information Technology and Services Used the software for: 1-2 years ### "MailJet, you get what you pay for." December 30, 2015 2.0 All I can say, is try and fine a phone number of email address for technical support ANYWHERE. Your only contact is through the support form, which would be great if they didn't take 2 days to get back to you. 2 days is two days too long if you send out 12,000 emails and all of the links don't work as happened to us. When you use , they do some kind of redirecting, probably so they can capture analytics. At 10:44 we ran our final test and it worked. At 11:00 we launched 12,000 and every hyperlink was broke. First thing the next morning I ran a test again and the links worked on that. Been trying to get a hold of Mail Jet all morning while my customer if fielding angry emails and calls from the recipients. It's a huge embarrassment and frustration for all of us. Now ask me if the $7.50 per month price is a good deal or not? Oh, and this is not the first time we've needed help and gotten into this bind. We will be switching once we manage this emergency. Pros Very cheap tool. $7.50 per month for up to 30,000 emails. Cons Cheap. Tech support is a minimum of a day from responding and you probably won't get much out of them. Outsourcing or cloud doesn't work if the vendors don't respond to your urgent issues on a timely basis. How about a tech support phone number, chat, email address????? Bump the price up to $10/month and actually provide something. Review Source VR Verified Reviewer IT Support Non-Profit Organization Management Used the software for: 2+ years ### "Outstanding Mailing Management Software" March 12, 2019 5.0 Pros is extremely easy to use and makes the process of generating mailings extremely simple. The UI for generating mailings is intuitive and simple, yet powerful and able to accomodate pretty much anything you'd want to put into an email. I use it generally for doing newsletters to a large group of about 5,000 subscribers. The overall interface for managing Contacts lists and Campaigns is well done and understandable. Adding and removing subscribers from Contact lists is fairly straightforward and mostly great. On the rare occasions when I've needed support, they've always been extremely fast and knowledge-able, and solved the issue in short order. Cons Three things about Contact lists are a bit annoying: 1) There doesn't seem to be any way to automatically remove Unsubscribed Contacts: you have to download them manually, then upload them to remove them. 2) Same thing with Bounced or other Contacts that you discover from the post-Campaign analysis: there's no button to say "Remove these from my Contact List": you must download them, then remove them through the removal interface 3) Errors from uploading new Contacts is a little clunky when there are errors: again it generates a file that you have to download and look at separately. For most errors (duplicate address, typos, invalid format, etc) in the little uploads that I do as part of expanding the list, I'd just like to see the darned things immediately on the screen so that I could either ignore them (i.e. dups) or fix them (typos & invalid format). Only if the errors go beyond some threshold (say more than 10, and it could be user-settable), should it do the file-generate-and-download thing. Review Source AK Alisha K. Sales And Marketing Specialist Information Technology and Services Used the software for: 2+ years ### "Mailjet review." April 12, 2023 5.0 Pros I appreciate how simple it is to use. Despite its flaws, the online email editor is helpful. List administration is straightforward. The scenarios are simple to construct and effective. I use 's professional servers and am very pleased with the rate of mail delivery. Cons The interface is not easy to use, especially if you are familiar with other services. A large portion of it does not function as intended. It can take a long time to keep attempting a task before the system responds. The server's response time is excruciatingly slow. Review Source PS Prathiksha S. Marketing Associate Information Technology and Services Used the software for: 6-12 months ### "Amazing and powerful email marketing tool!" July 28, 2022 5.0 With email marketing has become very easy for us. The newsletter editor is amazing and helps us build the best ones for our prospects. We are able to track and observe our clients which helps us reach them in a better way. It has also reduced our spam rates. Maintaining contact lists has never been easier. Overall a great experience with the platform. Pros The platform is very easy to use and I can build email campaigns quickly and efficiently. It allows multiple team members collaborate which makes it convenient. It's drag and drop feature helps make the email templates better to work with. One of the best feature is that we can track and monitor all the emails sent. Cons The platform lacks email templates options which could be increased. The pricing is a little expensive compared to other platforms, but the free plan also works pretty good. Review Source BS Berndt S. CEO Retail Used the software for: Less than 6 months ### "Account-Schließung ohne jegliche Rücksprache oder Ankündigung." March 7, 2023 1.0 Oberflächliche, schlecht bzw. gar nicht ereichbare Firma. Pros Preis - aber nur billiger reicht eben nicht, wenn substanziell schadenverursachende Handlungsweisen der Firma die Folge sind. Cons Der bereits bezahlte Account wurde ohne jegliche Rücksprache geschlossen. Login funktioniert nicht. Es gibt keine relevante Kontaktmöglichkeit. Es gibt keien Möglichkeit, die genutzten Kontaktlisten zu downloaden, abgemeldete Kontakte zu selektieren oder sonstige Nutzung/Auswertung der EIGENEN Kontakte und Kampagnen. Das Verhalten der Firma ist absolut unkorrekt und es verursacht einen nicht unerheblichen Schaden. Review Source IMP Ioana Maria P. Digital Marketing Specialist Education Management Used the software for: 6-12 months ### "I would not recommend it, Mailjet is a frustrating experience" March 28, 2018 2.0 Learning to control my frustrations easier :) Pros \- cheap, compared to other email marketing tools - customer support was not that bad Cons I would have a lot to write here. Here's a few: - server breaks down often and the entire platform is unreachable (therefore, you can not send your newsletters in due time) - poor templates, compared to other email marketing tools (no html editing available, only import) - a looot of small, frustrating errors (faulty reports, empty reports exactly when you need them, the test email not being sent, changes in templates not saved and you have no clue why) - no auto-clean option for the contact lists - quite poor segmentation options for the contact lists Review Source Response from Sinch April 9, 2018 Ioana Maria, we are sorry to hear that your experience on Mailjet was frustrating. As you said, we do offer a very competitive price, but we do our best to remain an accessible and reliable platform. That¿s why customer feedbacks are highly valuable. We constantly improve our template gallery, this said, we take your remark into consideration and forward it to our design team. About the html, you can already upload & modify your templates on Mailjet. More infos about this here: https://www.mailjet.com/docs/templates#templates-create-gallery We would love to get in touch with you for a more detailed feedback on the issues you experienced. Don¿t hesitate to contact us on FB https://www.facebook.com/mailjet Also, our support is available for any request regarding a problem you face with our service. We are sure we can walk you through solving any situation you may have. Thank you for taking the time to review us & we hope to see you soon again on Mailjet! The Mailjet Crew Andrew S. Freelance Web Developer Graphic Design Used the software for: 2+ years ### "SMTP relay for all my emails" December 5, 2017 5.0 I use in daily work and keep in mind if one of the clients asks for advise or recommendation. Mailjet offers and provide so many working services and features that while one implements them there is no time to think about the shortcomings. Pros 1\. innovative technologies and features 2. the necessary functions that can be extended and / or scaled if necessary 3. never experienced issues 4. high abvailability 5. API / developers friendly 6. full-stack developer friendly 7. spam filters / precise analytics / statistics 8. free plan and fair pricing 9. intuitive admin web UI 10. documentation and clear tutorials Review Source AC Alain C. Responsable Internet Used the software for: 2+ years ### "Rien de va plus" June 3, 2023 1.0 Pros Les possibilités et facilités d'utilisation sont largement gâchés par les blocage et non envois de campagne de façon inopinée depuis 1,5 mois. Cons Client fidèle depuis plus de 10 ans, la situation n'est plus jouable : 3 blocages ou non envoi de ma newsletter hebdo de 50000 mails en 40 jours, sans explication. Un service client par tickets aux délais de réponse incompatibles avec un service pro, jamais le même interlocuteur. Une très forte dégradation de la qualité et des délais d'envoi (quand c'est envoyé), alors que les tarifs avaient fortement augmenté tout en restant compétitifs. Je jette l'éponge. Review Source NB Nicolas B. CEO Computer Software Used the software for: 1-2 years ### "Aucune considération pour leur client" March 24, 2023 1.0 Suite à des problèmes de délivrabilité et des heures perdues avec leur support, j'ai abandonné pour aller chez Sarbacane où tout a été résolu en une semaine.Le support de Mailjet est à l'étranger et ils comprennent difficilement le Français. Ils vous rabâchent toujours les mêmes messages copier/coller et tout est fait pour vous faire abandonner.J'ai fait une demande de suppression de compte en septembre 2022 et hier j'ai eu la surprise d'être débité à nouveau pour un abonnement annuel.Lorsqu'on leur écrit, la réponse est simplement : passer par le support !C'est une honte de traiter ses clients comme cela.D'après ma banque, ma seule solution serait de faire opposition à ma carte. Pros La mise en place via SMTP est simple et il est possible de la documentation. Cons Nous avons eu de gros problèmes de délivrabilité et le support client étranger ne comprend pas vos demandes. Reason for choosing Mailjet Car c'était une référence il y a quelques années. Review Source PR Pierre-Yves R. Directeur de projet Computer & Network Security Used the software for: 2+ years ### "Aucun support, aucun moyenb de contact" July 30, 2020 3.0 Pros Facile d'accès, interface intuitive et fluide Cons Comme de nombreuses autres personnes nous rencontrons des problèmes avec : compte bloqué sans raison apparente et aucun support malgré l'ouverture d'un ticket. Extrêmement déçu par cette société et ces services qui se disent réactif mais ne met rien en œuvre pour vous aider lorsque vous rencontrez des problèmes. Nous ne pouvons pas utiliser le service d'envoi de mail (que nous avons payé) depuis 48h et c'est extrêmement problématique pour notre business. Cette société est à bannir ! Review Source FF Fabien F. Administrateur Internet Used the software for: 2+ years ### "Compte bloqué sans raison" October 23, 2023 1.0 Compte bloqué sans raison alors que nous sommes clients depuis un bout de temps. Nous n’avons reçu aucune alerte, ni aucun mail annonçant leur action.Le service client ne peut me donner aucune information pour des raisons de sécurité... Mais mon compte reste malgré tout bloqué. Avec tout ce que cela implique... Pros Facilité d'utilisation. (et encore, changement avec le temps). Cons Service inexistant.Réponses su service client pré enregistrées et ne correspondent pas aux demandes effectuées. Review Source VR Verified Reviewer On-Premise and Cloud Infrastructure Manager Retail Used the software for: 2+ years ### "Mailjet is easy to use" May 2, 2024 5.0 Pros is a good email solution, the good value for money is there Cons the solution seems a bit technical on the API part Review Source Jen L. Lead Ignitor Sporting Goods Used the software for: 1-2 years ### "MailJet better than Most" October 5, 2018 4.0 Overall, it changed my life for the better. I have a newsletter that I send out to almost 5,000 weekly. has earned me new business, makes it EASY to create my newsletter. I haven't mastered segmentation yet, but, out of all the other platforms. Mailjet took me to a higher level with better "reach". I would recommend this to anyone that truly wants to increase their marketing exposure. Pros For me, came in right on time. I had tried Mailchimp, Sendgrid and a few others. I like that you can do more in a quick period of time. The "template maker" is relatively easy to use, to those that are familiar with making on line newsletters. If this is our first time to this rodeo, it will have a slight learning curve, but nothing that will take you out the game. I like that you can add MANY MORE subscribers for a lot less money than the other places Cons I HATE the "Subscription Boxes", they are NOT user friendly, and you can only do HTML. Someone needs to do these over. They are kinda sucky. Just the entire "subscriber addition" platform needs a do over Review Source Jules V. Used the software for: 2+ years ### "Professional tool - value for money" April 25, 2017 5.0 Pros The website gives me the correct information to set up the connection. Good support service when neaded. Fast and reliable. Usefull statistics and reports to download. Cons Blocked emails are not always easy to detect what the real reason is. Sometimes blocks the email address themselves. Sometimes the reason is the owner of the email adress, etc. Not easy to unblock the address that is blocked by mailjet. There is no control on that, as far as i know. Review Source Stephen H. Digital Marketing Manager Packaging and Containers Used the software for: 2+ years ### "Mailjet works very well as an SMTP service" August 6, 2018 5.0 Sending large amounts of email from our ecommerce website, both of a transactional and marketing nature, is hard. helps make this easier, and helps get our emails to our customers, and consistently offers excellent advice and functionality for making this work better both for us and for our customers. Pros The Customer Support is excellent. They are very proactive about identifying delivery issues, and are often introducing new features. Cons I wish it kept logs longer to help troubleshoot issues after they have happened. Review Source SV Sahar V. Creative Director Apparel & Fashion Used the software for: 1-2 years ### "For the price, Mailjet is near perfect" December 30, 2021 4.0 The template creator is easy to use if you have any experience using other template creators. Love how they include "saved sections" in the template creator for ease of creation. Mailjet has strict rules for anti-spam measures and that's a good thing. The majority of my emails do get delivered. For the frequency of our newsletters, Mailjet is perfect for our company. For transactional emails, we use Marsello because of its vast segment properties. Pros Picking a mail software is extremely stressful since most companies will charge you an arm and a leg when your list grows. is the most value-driven software for medium-sized businesses. Cons If you want to segment at all, you have to upgrade to higher payment tiers. After testing their segment tiers, I wasn't too impressed by the options, so I downgraded it. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Brevo](https://www.capterra.com/p/132996/brevo/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Omnisend](https://www.capterra.com/p/153508/Omnisend/) Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp has gotten so much more expensive over the years. Review Source VR Verified Reviewer Analista de marketing Computer Software Used the software for: 1-2 years ### "Se você busca uma ferramenta acessível e funcional, é esta" March 27, 2023 4.0 Pros Facilidade em adicionar listas de contatos Cons Mesmo que eu mande o mesmo e-mail, preciso duplicar a campanha para conseguir trackear a lista, pois a ferramenta não dá a opção de adicionar mais de uma lista no mesmo email. Palavras como link mudam quando você muda o link. Em cadência de e-mail, não há a opção do contato sair da candência para se desinscrever. Review Source Simon B. Owner Food Production Used the software for: 2+ years ### "Ecommerce and Mailjet" January 22, 2019 5.0 Pros As we have to be sure that all the mails from our store goes to our customers, we did search for an easy solution. is easy to configure and very stable. It was very easy to connect Mailjet with our Storesoftware. In I think 4 Years of using Mailjet we had to contact the support 1 time, they did help us very well. Cons Okay the backend is sometimes a bit confusing and have to click arround to find the things you are looking for Review Source atul S. Promotor Used the software for: 2+ years ### "I have been using Mailjet since long and haven't found anything better than Mailjet, truly amazing " December 27, 2017 5.0 I am in network marketing and this software helped me a lot On daily basis I updates my contacts regarding my new projects without any hassle.Great software ,Keep it up . Thanks Pros I love the the easy n smooth mail sending quality of this software the most but rest of functions and services also awesome like customer support ,Templates,SMTP etc. Review Source Response from Sinch March 28, 2018 Hey Atul, we are glad to hear you are happy with our service! Thank you for taking time to leave a review. Have a nice day! The Mailjet Crew Michael B. CEO & Founder Media Production Used the software for: 6-12 months ### "Be aware: very poor customer support and sales" February 17, 2019 3.0 Good technical platform, but useless support and sales. Bad / non existent customer sucess management. They really should invest more in there support staff. Pros Technical features of platform. Plattform is inuitive Cons The support is horrible / not existent. They definitly do not understand customer needs. Here is our latest example: In our last mailing we worked with an older list to re-engage our older subscribers. In this specific campain we had a bounce rate of nearly 19% (which is without a doubt very high). On Friday Night deactivated our account without any warnings. By today (sunday evening) it is still not reactivated or working. This is definitly not what I expect from a professional SaaS company where I have a paid subcription. Review Source MC Melanie C. Help Desk Specialist Information Technology and Services Used the software for: 2+ years ### "Longtime fan and user for years." April 2, 2018 5.0 Allows 3rd party applications to send email without having to open up security on mail servers, and does so with ease. Pros is targeted more at being used for email marketing, but it is the perfect solution for 3rd party applications that require SMTP service but for one reason or another an organization cannot use their own mail server. (Also allows tracking for those 3rd party app mailings if you want to get fancy.) It's been my go to through several employment changes where I always end up needing it for one thing or another, and I've recommended to clients many times over. The support is always fantastic as well - they've always been responsive and on top of things, even when I was only using a free account. This has made them the first SMTP service I think of, always. Cons The only real challenge I've faced was that the API keys can sometimes be too long for older applications. (And some poorly built ones.) This is not really a fault of -- the longer API keys make for better security, but it can just be a roadblock sometimes. (MailJet support is right on the case for it though.) In the years I've been using it (I think I first discovered them 4 or 5 years ago - not exactly sure how long, I've experienced an outage or two. Frustrating when it happens, but then any internet service is subject to that from time to time. Review Source William T. Technical Director / Owner Marketing and Advertising Used the software for: 2+ years ### "frogdog.io loves mailjet!" November 29, 2016 5.0 is our go to solution for deploying emails from webforms. We use mailjet on almost every website we do for our clients who can't or won't provide their own SMTP solution. Pros Free! At least for our limited use case. Simple to setup and confirm new domains or addresses. Can manage multiple clients' needs through a single account. Cons The limitations on the free-tier account are fairly low (200/day), but its free so its hard to complain. Review Source jM jeanclaude M. freelance Marketing and Advertising Used the software for: 1-2 years ### "Mailjet, pour un Emailing réussi." December 9, 2022 4.0 Globalement correct, mériterait certains ajustements. 7,3/10. Pros J'apprécie la fonction "statistiques" dont est doté, particulièrement le suivi des mails reçus, validés et l'enregistrement des clicks. Pratique à l'utilisation, il est traduit en 5 langues (appréciable). J'ai pu voir mon business se développer grâce à la distribution des emails en masse (1ère version payante). Cons Le Plan Gratuit est, pour ma part, limité (200mails/jour).. Il est difficile d'élaborer un Plan d'automatisation crédible. Review Source VR Verified Reviewer Full Stack Developer Banking Used the software for: 6-12 months ### "I finally found my ultimate mailing solution" January 29, 2019 5.0 1\. I don't have to write and design emails manually. 2. I get a very scaleable sending solution with zero efforts. 3. The templating engine lets me easily put a face of a big operation, while I work from my basement. Support was friendly, not always very efficient, but solved most of my issues, or at least pointed me in the direction. I'm in the free tier yet, so can't complain too much. Overall I'm super happy with . Thank god you guys exist. Pros This is the perfect solution for my needs: I define the email templates in a nice editor, get an ID, and then from my application i just call a command to send that email using the ID, along with my parameters. And somebody else (who is way better than me in this) is taking care of the sending, spam, opened/read etc. It works great, requires very little from my side, looks like it is ready to scale, I'm very happy! Cons The email editor is where i spend most of my time. It is very good, but could be even further improved. Working with variables could be better and easier, validation at the editor could help in avoiding errors later, etc. But again, the tool gets A today, and I'm asking for A+. Review Source VR Verified Reviewer System Administrator Information Technology and Services Used the software for: 2+ years ### "Great product for email delivery" February 15, 2019 5.0 Pros This product is so easy to use, the price is right, the customer support is outstanding. Cons Sometimes it takes a bit of time to find what you are looking for in the portal but once you are accustomed to the setup it goes much faster. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.