# Page 7 | Mailjet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Mailjet the right Email Marketing solution for you? Explore 451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130105/Mailjet/reviews --- Mailjet 4.2 (451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 7 - Reviews of Mailjet ## Showing most helpful reviews Showing 151-175 of 451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Business Development Executive Accounting Used the software for: 6-12 months ### "Great Email Marketing Tool" November 18, 2022 4.0 Pros It offers an easy-to-use email builder feature to create aesthetically pleasing and user-friendly emails. The best feature is their email delivery service, which allows you to send campaigns and upload unlimited contacts. Also, the email list can be segmented and automated to make it more hygienic. Cons The platform's limited selection of templates could use some expansion. Review Source JH Jack H. Marketing Manager Machinery Used the software for: 1-2 years ### "They have no support at all." July 31, 2020 1.0 I raised a ticket #1312623. It’s been four days and they won’t reply. So I raised another ticket for asking why they are not replying. The issue was quite urgent. Then in a very short time, I saw the ticket was closed. So they have time to close my ticket, but they don’t have time or they don’t want to reply to a ticket. Very interesting. Their attitude of doing nothing is the worst and the rudest I’ve ever seen in my years of working with several email service companies. And I see that they blame this to the pandemic. But many other good companies, they are not doing this. Your problem is your problem, don’t try to blame someone else. So, please DO NOT buy it, consider others. Pros Cheap in price. Normal dashboard. Kind of easy to use. Cons The support center is a joke. Once you paid, you get no one support. Review Source Response from Sinch August 6, 2020 Hi Jack, We're sorry for the delay in our response. We have responded to your ticket and it is ready for your review. We strive for a fanatical support experience and if you would like to provide additional feedback about your experience please email us at contact@mailjet.com. SP Steve P. President Wholesale Used the software for: 6-12 months ### "Misleading SMTP Relay" March 28, 2019 2.0 At the basic - paying - account level responses only by email. It was soon clearr they did not want my business. Vastly inferior to other services such as SendGrid Pros When it worked it worked. The ability to certify and permit specific senders on my account. Cons Sending suspended arbitrarily based on suspected spam. When email was verified by us as not spam we were told that Mailjet is not for inter-company/"personal" correspondence. We were looking for an SMTP service that could handle ALL our email and flag suspicious use (E.G. a sudden increase in email volume from a particular account indicating that the sender had been hacked and compromised). They are only interested in "transactional" and campaign email Review Source VR Verified Reviewer Student Employee Used the software for: Less than 6 months ### "fast, easy to set up, does exactly what it's supposed to do, nice user interface" May 18, 2018 5.0 Pros I use Mailjet only as a SMTP-Relay to send E-Mails from our webpage to the customers. It was really easy to set up, it's clear what you have to do in order to use the service and where you get some information (like credentials). I do really like the possibility to track the send E-Mails, see who received them, opened them or clicked on a link in the mail. Mailjet has a clean and beautiful user interface, it's clear where to find the things you are looking for. The free plan (which we are on) allows for a reasonable amount of E-Mails being sent and the paid plans seem to be at quite a good price. The service is also very fast. It's almost indistinguable whether a mail came through Mailjet or was sent through our own (internal) mail server. Cons When a mail bounced, I couldn't find a detailed error report (like when you send a mail manually) but this information is sort of encoded in the way sent mails are marked (delivered/soft bounce/hard bounce and so on). Review Source MA Marko A. CEO & Founder Computer Networking Used the software for: 2+ years ### "Mailjet for hosting company" March 13, 2019 5.0 We are using mailjet services for years, we are hosting company so we send big ammounts of mails, before we started using mailjet, our mails went to spam, and we have been oftenly listed in spamhaus dbl, but since using mailjet, we do not have that problem, and our mail score is now good. Pros Its easy to use, simple, and cheap for ammount of mail they offer. Cons I couldnt find option to read sent mail (to see mail content). Review Source Aurore R. Assistante vétérinaire Hospital & Health Care Used the software for: 1-2 years ### "Excellent outil avancé de messagerie" January 31, 2023 5.0 Pros La simplicité de l'interface, la possibilité de faire des modèles/templates facilement, et la gestion des contacts sont les 3 gros avantages selon moi. Cons L'offre gratuite est assez limitée mais compréhensible. Les statistiques sont aussi très sommaires mais suffisantes pour un utilisateur lambda. Review Source DR Dario R. CTO Computer Software Used the software for: 1-2 years ### "Better value for money on the market" December 12, 2019 5.0 Pros Mailjet has all funcionalities needed for sending transactional emails. Great backoffice application and EU based Cons Transactional confirmation API structure need some manual tricks to work with many domains and subaccount in an efficent way Alternatives considered [Mailgun](https://www.capterra.com/p/159630/Mailgun/) Reason for choosing Mailjet Better pricing model, well suited for our needs. Review Source BC Bernardo C. Back-end developer Internet Used the software for: 1-2 years ### "For use beyond transactional email, leaves questions" May 21, 2018 3.0 Low cust Pros It is a service with Low cost, Easy API and best Doc. The value pays off if you are a startup. But you will have to revisit your choice when you grow up. Cons For simple email sending, Mailjet works as a charm, But from the moment you started using other features like Mail Automation, you started the problems, and the support ticket openings. I have two ticket open, and one without solution yet. If I start a new business, probably Mailjet will not be my choice. Unfortunately changing now, is not ideal, because I prefer to dedicate myself to other subjects. The service is not bad at all. Only this Email Automation that does not seem to be ideal for production. Review Source VR Verified Reviewer Software Development Director Information Technology and Services Used the software for: 6-12 months ### "Best One" September 28, 2018 5.0 Pros \- smpt support - simple UI - easy to make new campaign template - transaction mail support Cons \- reports are not enough - bounce mail problem. - for any reason if a mail address is pre-blocked, after unblocking you can not send it again. (transaction mail) Review Source Ferdinando B. Owner Online Media Used the software for: 1-2 years ### "Good Job" February 22, 2019 5.0 Pros Easy of use Features Performances Statistics Cons We need an instrument for visual mail composer Review Source Juan M. Marketing manager Marketing and Advertising Used the software for: 2+ years ### "Pathwire acquire this company and double it's pricing" October 8, 2021 2.0 It was OK until they doubled the price. Pros It's initial pricing. I will be stop using it. Cons They doubled the price. 100% rise! I'm going to be choosing another service. Reason for choosing Mailjet The price Review Source Rocio C. Customer Support Electrical/Electronic Manufacturing Used the software for: I used a free trial ### " Free trial highly recommended for small businesses" August 23, 2022 5.0 My company started using Mailjet when it started selling online. The free version allowed us to send the newsletter and other types of communications related to orders. Pros It allows sending the newsletter but also many other communications related to the transactions of an ecommerce. Cons The free version quite limits the number of emails sent, but the rest of the versions are economically profitable. Review Source FG Francesco G. IT manager Used the software for: 2+ years ### "Powerful and easy" January 8, 2018 4.0 Pros High deliverability, good configuration options, good account management interface, very good support. Cons Some unexpected blocked emails recently, apparently with no reason; not so easy browsing details of the stats. Review Source Response from Sinch March 28, 2018 Hello Francesco, Thank you for leaving us a review. We are happy you like your experience with us. Have a nice day! The Mailjet Crew VR Verified Reviewer Sales Development Representative Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Mailjet review" March 30, 2023 5.0 Pros Mailjet is easy to use which makes it easy to create and send emails that looks professional. It also provides email templates that can be customized to suit your branding and messaging needs. Another good example is it deliverability, because it ensures that your emails will be sent to their inbox without being filtered as spam. It also has a reporting features to track your tractions like open rates, clicks and bounce rates. Cons I cannot say any negative about Mailjet since I haven't used other email marketing platform side this one. You can maximize the use of Mailjet if you have patience to explore the platform. Review Source VR Verified Reviewer Co-Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Transactional / Triggered emails are so easy to setup" May 9, 2019 5.0 Overall, it has been a positive experience. As a startup company, we initially went with a competitor and hit many roadblocks, so we wound up with MailJet and it has been smooth sailing. Pros So far, I have mostly only used the transactional emails. Our developer found this solution and it integrated with our platfrom through the API very smooth. My role was to create and design the email templates. It was very intuitive to use and has a vast feature set. I quickly setup 15+ custom templates within a few hours. The developer had them connected and running within a couple days. Cons The reporting is a bit confusing compared to other email tools I have used. When I had to go and find if someone was triggered a transactional email and it wasn't easy to find the information I needed. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Mailjet Ease of use, functionality Review Source RN RJ N. Co-Founder Computer & Network Security Used the software for: 1-2 years ### "Mailjet has been perfect as a mail relay. " April 5, 2018 5.0 I don't have to maintain my own e-mail relay and don't have to worry about my e-mail bouncing. Pros The best thing about Mailjet is that it just works (for my purposes) - it's very easy to setup and very easy to get SPF/DKIM working properly. It also provides insight into how your mail is being delivered which is great for both marketing insight and troubleshooting. Cons The DKIM key length is not user adjustable (to my knowledge) and longer than one my registrar's (namecheap) supports. Review Source Timothy O. Founder Internet Used the software for: 6-12 months ### "Reliable email-sending platform" April 29, 2019 5.0 Pros Email deliverability and UI for creating templates is user-friendly. Also, the cost structure is friendly for startups and small businesses. Cons The setup wasn't very straightforward, especially to competitors such as SendGrid. Review Source MaD Marie ange D. Referent marketing Business Supplies and Equipment Used the software for: Less than 6 months ### "Outils de marketer incontournable " March 2, 2024 4.0 Très satisfaite de mon expérience bon retour et bien organisé Pros La facilite d utilisation et le déploiement possible Cons Pas de programme pour diffuser les mails Reason for choosing Mailjet Facile pour le déploiement en agence et les différents services Review Source Ernesto Enrique F. Web Operations Manager & Co-Founder Computer Software Used the software for: Less than 6 months ### "The best SMTP service alternative" July 22, 2019 4.0 With MailJet I was able to solve the problem of sending emails from my website, I just had to create the service, associate emails from my company to the platform and then configure my website to use the addresses that MailJet gave me to send emails. Pros What I like most about Mailjet is the price and the interface. I have been able to create a mail delivery system from my website in a very simple way that works perfectly. It is also a platform that has a very advanced security level to avoid unwanted email. I can create from a simple SMTP sending service and monitor the emails sent to a complete email marketing campaign in minutes, I highly recommend it. Cons What I do not like very much is their documentation, although I was able to create my mail delivery system that works wonderfully, it was difficult to do it at first because I did not find very good documentation of how to achieve it. Once I made it, I was able to create more configurations very easily. Review Source DGS Dr. Greg S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Their Customer Service is the worst" November 18, 2019 4.0 The problem I have with Mailjet is that I sent them $50 from Paypal, which they accept. It never appeared on my account and they say they never received it, despite my giving them all of the transaction details. They refuse to acknowledge the payment or give me a refund. Their customer service was slow, demeaning, and utterly useless. How does the "accounting team" not find a transaction after giving them every last detail of the transaction? I wonder if they are actually malicious? Pros Relatively easy to set up and use, Cheap Cons Strictly transactional and they shut down my account immediately (which is fine as I am new to this, but they should have made that clearer as I signed up), horrible customer service Review Source Response from Sinch November 26, 2019 Hello, we understand your frustration and we are here to help. Looking into your account further, it is clear that we never received the $50 deposit you are referencing. It should be possible for you to request a charge back from PayPal, and if you need our support confirming this error, please let us know in the support ticket. Again, we apologize for any delay and we want to help with fixing the situation. Best, the Mailjet team. JG Jérémy G. Chef de Projet Internet Used the software for: 2+ years ### "Un outil de campagnes d'emailing simple et performant" November 5, 2022 5.0 Pros Pouvoir gérer ses campagnes en toute simplicité ! Créations de bases d'abonnés, création de campagne d'email, gestion des campagnes et des envois... Tout est simple avec Mailjet si bien que je recommande très souvent la plate-forme à mes clients. Cons On pourrait souhaiter un outil plus simple pour la création des mails, mais cela reste un détail. Review Source VR Verified Reviewer Owner Information Technology and Services Used the software for: 2+ years ### "Stop using unregistered email servers" January 22, 2019 5.0 Mailjet solves the problem presented by scripting your unregistered email sends. Many mail clients treat unregistered email as spam. Pros The API is simple, clear and well documented. Cons I only use the API for use as a mail server to send email from websites. There is nothing I don't like about it. Review Source KR Krishan R. senior cloud systems engineer Information Technology and Services Used the software for: 2+ years ### "One of best email & SMS relay service " July 5, 2019 5.0 Pros Mailjet allows to send bulk emails and the management console is very user friendly. Any one can easily configure email relay settings. I'm using mailjet for more than 2 years and it is secure way to send bulk emails. Cons Limitations on daily email send quota. Review Source VR Verified Reviewer Used the software for: 2+ years ### "TO AVOID : used to be great, but new version is too complicated AND customer service doesnt care" April 25, 2017 1.0 Pros its cheap it used to be easy to use and user-friendy, but their new version since 2016 or so got MUCH worse Cons too complicated new website needs constant reloading, its soooo slow customer service doesnt care at all Review Source VR Verified Reviewer Marketing Communications Manager Public Relations and Communications Used the software for: Less than 6 months ### "Awesome tool for email marketing!" December 29, 2020 4.0 Targeting our potential new clients and maintaining relationships with our loyal customers is made easy by creative EDMs generated through Mailjet. I didn’t even need a dedicated graphic artist to help me develop my email campaigns. Pros Mailjet is a dream software for marketers like myself. It’s the perfect software for promotions and campaigns using email. I am pleased that it has no daily limit for sending emails to your customers, clients, and subscribers. It also has an excellent categorization tool to manage your database well based on demographics. It also has a robust EDM editor that features incredible templates that you can use intuitively. And on top of that, this software is very affordable. Cons It can be a little stubborn when deleting old archives and contacts. Updates must focus on managing old campaign data so you can easily discard them, and it won’t clutter your existing campaigns. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.