# Mailjet Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Mailjet Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more. Source: https://www.capterra.com/p/130105/Mailjet/?utmsource=slatehq.com --- # Mailjet Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mailjet ## What is Mailjet? With GDPR-compliant infrastructure and proven deliverability, Mailjet is the best Email Marketing Software & Email API for Teams. Marketers design, deliver, and automate email newsletters and automations, while developers power high-volume transactional email via robust APIs and SMTP relay. Collaborative editing, templates, and approval flows keep teams fast and consistent; advanced segmentation, A/B testing, and analytics drive growth with every send. Built in Europe with privacy-first hosting options, Mailjet helps you reach the inbox at scale without compromising compliance. Connect easily to your stack with native integrations for ecommerce, CRM, and data tools. More than 100,000 customers globally trust Mailjet to deliver critical messages and campaigns. Choose one platform that brings marketers and developers together. ## What is Mailjet used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Transactional Email](https://www.capterra.com/transactional-email-software/)[Email Management](https://www.capterra.com/email-management-software/) Recognitions Shortlist Overall rating Based on 455 user reviews Reviews sentiment Positive 83% Neutral 6% Negative 11% Pros & cons Reliable email delivery tools Flexible and affordable pricing Frequent email blocking issues Unpredictable account suspensions Starting price $9 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Email Tracking / 2025 - Landing Page / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Mailjet alternatives [4.8 (1,411)](https://www.capterra.com/p/168452/GMass/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.2 (753)](https://www.capterra.com/p/204113/SendGrid/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.3 (2,936)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Brevo](https://www.capterra.com/p/132996/brevo/) [4.6 (3,493)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132996/brevo/) [View all alternatives](https://www.capterra.com/p/130105/Mailjet/alternatives/) ## FAQs about Mailjet Overview ### What problems does Mailjet solve? Mailjet solves unreliable email delivery, hard-to-build newsletters, and fragmented email workflows by giving teams one place to send transactional messages and marketing campaigns, create reusable templates, schedule sends, manage lists, and track opens and clicks. It benefits marketers, SaaS teams, agencies, nonprofits, and small businesses needing affordable SMTP and API-based email. Answer based on 350 reviews Overview ### Which roles and teams benefit most from Mailjet? Mailjet benefits business owners, founders, and executives who need a simple way to manage customer email communication and monitor campaign performance. Marketing teams use it to build newsletters and promotional sends, while developers, CTOs, and administrators rely on its API, templates, and deliverability controls for transactional email workflows. Answer based on 431 reviews Overview ### What company size and industries is Mailjet built for? Mailjet serves small businesses first, with 91% of reviewers from that segment, and it is used most in Information Technology and Services at 14%. It also supports midsize businesses at 6% and enterprises at 4%, with additional concentration in Marketing and Advertising at 11% and Computer Software at 9%. Answer based on 455 reviews Features and Usability ### What are the key features of Mailjet? Mailjet includes core email sending tools for marketing and transactional messages, with campaign scheduling, newsletters, and email templates most often highlighted by users. Differentiating features include SMTP and API support, drag-and-drop and MJML email editing, real-time analytics and tracking, plus team collaboration with access controls. Answer based on 241 reviews Pricing ### How much does it cost and what fees or limitations are included? Mailjet starts at $9/month for the Starter plan with up to 8,000 emails, while Essential costs 17 and Premium 27 for 15,000 emails. A free version and free trial are available, though reviewers note the free tier’s 200/day cap and that segmentation, automation, and richer stats require higher plans. Answer based on 128 reviews Integrations ### Which third-party tools and platforms does Mailjet integrate with? Mailjet integrates with WordPress, BigCommerce, ClickFunnels, Squarespace, IceWarp, and Microsoft Teams, with WordPress appearing most often in reviewer feedback. It also supports over 80 integrations overall, including Adobe Commerce, Airtable, Asana, ActiveCampaign, Calendly, and Copper, covering ecommerce, CRM, collaboration, and website workflows. Answer based on 33 reviews Getting Started and Support ### How easy is it to onboard and train a team on Mailjet? Mailjet is generally easy to onboard for beginners and marketers, with an intuitive interface, built-in guidance, clear tutorials, videos, documentation, live online sessions, and in-person training. Nontechnical users often get started quickly, while admins, developers, and teams setting up API or email authentication may need more time and support. Answer based on 11 reviews Getting Started and Support ### What customer support options does Mailjet offer, and how do users rate the experience? Mailjet offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users report mixed support experiences: many describe helpful articles, knowledgeable agents, and reasonably fast resolutions, while others cite slow replies, repeated compliance questions, account restrictions, and difficulty getting urgent issues resolved. Answer based on 167 reviews Security ### How does Mailjet handle data security and access control? Mailjet uses secure SMTP access, a REST API, domain authentication, long API keys, and role-based permissions that can lock emails and limit user access. Reviewers also describe secure storage and protection against spam and malicious attacks. Some report difficult authentication setup, delayed auth codes, privacy concerns, and unexplained account suspensions. Answer based on 25 reviews ## Who uses Mailjet? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 116 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 116 reviews Marketing 32% Marketing 32% IT & Software Development 16% Administrative 14% Entrepreneurs/ Owners 12% Others 26% Top industries Based on 116 reviews Information Technology and Services 30% Marketing and Advertising 27% Health, Wellness and Fitness 16% Computer Software 14% Other 13% ## Pros and Cons Reliable email delivery tools 85% positive reviews out of 149 Most users report dependable email sending, effective tracking, and useful templates for transactional and marketing emails. Ryleigh S. Content Manager, 2 - 10 employees. "In just a few short hours, I felt like I was a pro at navigating the platform as well as creating and updating new emails to send to my contact lists. If you've worked with website or email platforms before, Mailjet will be a breeze for you to learn." Frequent email blocking issues 67% negative reviews out of 39 Most users report emails are often flagged as spam or blocked, with unclear reasons and difficult resolution. Bertrand L. CEO, 2 - 10 employees. "This creates a very risky situation for a business, especially when email communication is a key part of your activity." Flexible and affordable pricing 87% positive reviews out of 87 Most reviewers indicate pricing is competitive, with generous free plans and cost-effective options for growth. Unpredictable account suspensions 81% negative reviews out of 31 Most reviewers describe sudden account blocks without warning, causing business disruptions and slow resolution processes. Jones M. CTO, 2 - 10 employees. "To compound the issue, immediately after initially restoring our account, it was suspended again for an additional two days. While our account was ultimately restored, the significant breach of trust caused by the arbitrary suspension led us to migrate to another French email service provider." Comprehensive feature set and usability 92% positive reviews out of 24 Most reviewers describe features as extensive, intuitive, and beneficial for various email and marketing needs. Slow interface and navigation 70% negative reviews out of 30 Most reviewers indicate the platform loads slowly, with laggy navigation and time-consuming repetitive actions. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Campaign Management 4.1 (56) 78.57% of 56 reviewers that rated this feature as important or highly important Plan, execute, and analyze email marketing campaigns Mobile Optimization 4.4 (36) 69.44% of 36 reviewers that rated this feature as important or highly important Optimize content to ensure it is easily accessible for mobile users List Management 4.0 (35) 57.14% of 35 reviewers that rated this feature as important or highly important Manage contacts across multiple mailing lists Contact Management 4.1 (31) 74.19% of 31 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Reporting/Analytics 3.8 (23) 73.91% of 23 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Campaign Scheduling 4.3 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Mailjet 82 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Create and automatically send premade copy in response to customer messages Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Group campaigns by project, client, or campaign for better management. Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Track the amount of clicks on individual products to measure campaign results Provides a channel for team members to share AI models, media files, communicate, and work together Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Ability to restore deleted, hidden, or lost data from an email server/system Verify the domain of an email address Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Ability to oversee and optimize the operations of a mail server Set up automated email sequences to streamline outreach and engage leads/contacts Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Adds a customizable form to the landing page, usually for the purposes of lead generation Ensure compliance with the General Data Protection Regulation protocols Use AI to generate content in the form of text, images, videos, etc. Determines the location of a device using GPS or an IP address Add, edit, and manipulate HTML code directly Organize, prioritize, and manage incoming communications Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Manage contacts across multiple mailing lists Automate workflows and trigger campaigns based on customer actions Personalize text messages using templates and custom fields Optimize content to ensure it is easily accessible for mobile users Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple languages Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Create and update newsletter content to increase engagement Adjust communications based on previous interactions or personal preferences Preview materials before finalizing projects Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Group leads or contacts based on their specific characteristics Internet standard communication protocol to transmit electronic mails Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Filters used to determine different types of malware threats Add or remove subscribers from mailing lists Removes improperly formatted email addresses Organizing a group of people to accomplish a task Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.2 (449) 4.2 Based on 449 reviews ## Pricing Value for money 4.2 (390) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/130105/Mailjet/pricing/) Starter $9.00 Flat Rate,Per Month It includes: - 2,000 contacts - Brand Kit - Online Customer Support - 1 Sub-Account Essential $17.00 Other,Per Month It includes: - 1 Sub-Account - 50 Email Previews Per Month - Advanced Email Editor - Apis - Basic Statistics - Email Address Verifications - Email Templates - Integrations - No Mailjet Logo - Online Customer Support - Segmentation - SMTP Relay - Unlimited Contacts - Webhooks - Brand Kit Premium $27.00 Other,Per Month It includes: - 1000 Email Address Verifications - 100 Email Previews Per Month - 10 Sub-Account - 1 Dedicated IP - A/B Testing - Advanced Email Editor - Advanced Statistics - Apis - Dynamic Content - Email Templates - Integrations - Marketing Automation - No Mailjet Logo - Online Customer Support - Priority Support - Segmentation - SMTP Relay - Unlimited Contacts - Webhooks - Brand Kit Custom Custom quote available It includes: - 1000 Email Address Verifications - 100 Email Previews Per Month - 10 Sub-Account - 1 Dedicated IP - 24/7/365 Support - A/B Testing - Activity Logs - Advanced Email Editor - Advanced Statistics - Apis - Blocklist Monitoring - Content Analysis - Dynamic Content - Email Templates - Integrations - Marketing Automation - No Mailjet Logo - Online Customer Support - Priority Support - Segmentation - SMTP Relay - Unlimited Contacts - Webhooks Value for money 4.2 (390) 4.2 Based on 390 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (362) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (362) 3.9 Based on 362 reviews ## User reviews Overall rating 4.2 Based on 455 reviews Filter by rating 5(263) 4(115) 3(27) 2(16) 1(34) Mentioned topic Sorted by most recent EV Eduardo V. Market Research Manager Financial Services ### "Extremely frustrating compliance process and sending limits for legitimate business use" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 23, 2026 Pros their pricing is based on the monthly amount of emails sent, rather than the size of the subscribers list. Cons \*\*Title: Extremely frustrating compliance process and sending limits for legitimate business use\*\* We started using Mailjet for legitimate customer satisfaction surveys sent to active clients of our company. We are not using purchased lists, scraped contacts, or unsolicited third-party marketing campaigns. Despite providing multiple explanations about our business model, customer relationship, data collection process, legal basis, and campaign metrics, Mailjet kept applying restrictive sending limits and repeatedly asked for increasingly specific documentation, including individual proof of consent for specific contacts. Our campaigns had 0% spam complaints and a very low unsubscribe rate, which clearly shows that recipients were not treating our emails as abusive or unsolicited. The main issue was bounce rate, which can naturally happen when working with a large customer database where some customers manually provide emails, occasionally with typos or outdated addresses. Instead of helping us solve the deliverability issue in a practical way, the process became exhausting and bureaucratic. Their support responses felt like a never-ending compliance loop, with repeated requests that are not always realistic for large companies with hundreds of thousands of active customers. If you are a company planning to use Mailjet for high-volume customer communications, especially if your contacts come from an existing contractual customer relationship rather than a simple newsletter checkbox, be very careful. You may face account restrictions, sending limits, long review processes, and repeated requests for documentation before being able to use the platform normally. In our experience, Mailjet was not a good fit for enterprise-level customer communication where contacts are collected through real business processes, contracts, customer service interactions, and onboarding workflows. I would strongly recommend evaluating other providers before committing operationally to Mailjet. Switched from [QuestionPro](https://www.capterra.com/p/135455/QuestionPro/) I needed to improve my emails deliverability. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reasons for choosing Mailjet Basically, they have better pricing plans. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SQ Solene Q. Développeur marketing Construction ### "2 ans d’utilisation : un outil simple, efficace et intuitif" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 9, 2026 J’utilise Mailjet depuis déjà deux ans, principalement pour l’envoi d’emails d’invitation à des salons, des événements professionnels et des newsletters. Je l’ai toujours trouvé facile à prendre en main, intuitif et surtout rapide à utiliser. Évoluant dans le domaine du marketing, je maîtrise déjà les principes de base de l’emailing, ce qui a sans doute facilité mon utilisation de l’outil. Néanmoins, je trouve que Mailjet reste accessible et efficace, même pour des besoins réguliers de communication. Pros Simple, gratuit et intuitif, parfait pour ceux qui commencent et ont besoin de se former, de découvrir les outils et les différentes analyses (des aides et explications sont intégrées). Il convient également aux sociétés en pleine croissance sur le plan marketing et qui ont besoin d’envoyer des emails globalisés chaque mois. Grâce aux campagnes, vous pouvez facilement et surtout rapidement reprendre un design et modifier simplement certaines informations, ce qui est idéal lorsqu’il faut communiquer sur différents salons tout en gardant la même ADN de marque. En revanche, pour les sociétés ayant des besoins plus importants en termes de volume d’envoi et d’analyse des performances, je recommanderais plutôt la version payante. Cons Sachant que j’ai un compte gratuit, les seuls changements ou inconvénients que j’ai constatés concernent des fonctionnalités présentes dans les offres payantes. Concrètement, je n’ai actuellement pas remarqué d’inconvénient majeur, surtout pour un logiciel gratuit et aussi qualitatif. J’espère que cela durera. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Marie ange D. Referent marketing Business Supplies and Equipment ### "Bien mais adapter aux grosses structures " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2026 Je l utilisé pour envoyer nos sélections de produits a nos clients global et pour des opérations de marketing Pros Mémorisation des projets d envoi analyse des adresses et non envoi des rejets lors des désabonnement Cons Très lent a utiliser. coût du logiciel un peu excessif pour l année pour les petites structures et mise en page non exhaustive Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CE Christopher E. Owner Computer Hardware ### "Always works!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 23, 2026 I use Mailjet for system alerts when it's a pain to get O365 to work. Every time I have needed it, its there, ready and waiting to deliver Pros Mailjet is simple and just works! I don't use half its features but more than covers my needs. I like its interface and ease of use Cons Can't say I have anything to add here, have had no issues with it over the 5 years I've used it. no least like d feature found Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Eddie B. Dirigeant Information Technology and Services ### "Utilisation facile" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 16, 2026 Tres bonne experience. La version d'essai permet l'envoie d'avoir 1000 contacts et l'envoi de 6000 mails par mois Pros Facilité d'utilisation. cout abordable. Possibilité de créer des modele pour des envois futurs. Programmation des envois. Cons Template ou thème pas assez nombreux. Il faut généralement partir d'une page blanche pour créer un nouveau mail. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Bertrand L. CEO Consumer Goods ### "Mailjet is a Nightmare for Small Startups – Avoid at All Costs" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 19, 2026 We are a tiny startup with only 10 employees, and we used Mailjet for 2.5 years. Let me tell you, it was a complete disaster. Twice, our account was blocked for over a week with ZERO warning. Why? “Technical reasons.” No human review, no consideration of our business. We only send newsletters and catalogs to clients or contacts who explicitly opted in, yet Mailjet still decided we weren’t compliant. If you’re thinking about using Mailjet to grow your business, think again. You cannot plan anything medium- or long-term, because your account can be frozen overnight for no reason. This is not a partner; it’s a ticking time bomb. Our data is top-notch: over 98% deliverability, engagement and click rates far above the industry average, almost no unsubscribes, and nearly zero spam reports. Mailjet doesn’t care. And if you think support will help? Think again. They take over a week to respond, leaving you completely stranded. My advice to any small business or startup: run in the opposite direction. Mailjet is unreliable, risky, and completely unsuited for anyone who actually wants to grow their business safely. Pros What I liked most about Mailjet is that the platform is relatively easy to use, even for a small team without advanced technical skills. The interface is fairly simple and allows you to create and send campaigns without too much difficulty. Pricing is also reasonable compared to some competitors, which can make it attractive for small businesses at first. However, beyond that, there is nothing particularly outstanding. The features are quite standard and do not really differentiate Mailjet from other email marketing tools on the market. Overall, it does the basics, but without bringing any real added value compared to similar solutions. Cons What I liked least about Mailjet is the lack of reliability and the way accounts can be blocked without any prior warning. This creates a very risky situation for a business, especially when email communication is a key part of your activity. Decisions seem to be based purely on technical criteria, without any real understanding of the business context or human review. This makes it impossible to build a stable medium- or long-term strategy. Even with clean contact lists, strong engagement, and proper consent from recipients, there is no guarantee that your account will remain active. On top of that, customer support is extremely slow, which only makes the situation more frustrating when issues occur. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reasons for choosing Mailjet I chose Mailjet primarily because of its competitive pricing and the ease of implementation, as it seemed like a quick and simple solution to set up without requiring significant technical resources or time investment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2026 Hello Bertrand, Thank you for taking the time to share your feedback on Mailjet and for providing these details. We’re truly sorry to hear that your account was blocked and for the inconvenience this has caused. Please note that we take our Acceptable Use Policy very seriously, as it helps us maintain strong deliverability for all users. For this reason, we require all customers to comply with the policy and the thresholds outlined within it. Our support team has shared additional information in your open support ticket, and we hope it helps clarify the situation. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We remain at your disposal. Jeison M. Gf Broadcast Media ### "ME encanta " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 Facil de configurar en su api y bastante buena las funciones gratuitas, las estadisticas son buenas etc. Pros Su capa gratuita es excelente para iniciar, estoy usando su api con moodle, y hasta el momento sin quejas Cons No tengo queja alguna, ya que para lo que ofrece su capa gratuita estoy feliz, la he usado en otros proyectos y funciona bien Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2025 Hello Jeison, thank you so much for your review! We're happy to hear that you find Mailjet easy to use and that you enjoy the features we offer. AN Anonymous User MLE Computer Software ### "Great Service for the good value of money." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 2, 2025 I spend a few days trying Mailgun and and other email services but they didn't work, the onboarding was difficult and they mostly lack documentation. Pros They service is easy to setup easy to onboard and the API is well documented. And it offer a good pricing scheme. Cons I think the pricing could be better. I think the pricing could be better. I think the pricing could be better. Switched from [Mailgun](https://www.capterra.com/p/159630/Mailgun/) Mailgun was hard to use and not well documented Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RV Rachelle V. Transaction and Team Operations Coordinator Real Estate ### "Simple, Reliable, and Beginner-Friendly Email Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2025 Very good! I’ve been using Mailjet for more than 1.5 years, and it has consistently met my needs. The subscription fee is also relatively more affordable compared to other platforms. Pros Very easy to use, with a drag-and-drop editor and AI features that make it beginner-friendly, efficient, and time-saving. Cons Image storage capacity is somewhat limited, and occasionally the platform may freeze or lag, which slows down the workflow. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 16, 2025 Hello Rachelle, thank you for your wonderful review! We're glad to hear that Mailjet is meeting your needs. We're always working on improving our platform and we appreciate your feedback. MO Mike O. CEO Music ### "We hope that Mailjet rocks!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 10, 2025 We're just getting started and intend to put out a few GTM campaigns soon. More feedback can be provided after that. Pros User-friendly and human-centric, yet comprehensive and customizable. Great webinar today about campaigns, thank you! Cons Not sure yet, because we haven't used it enough, but is it really true that to add one person to a list, we must upload an entirely new list? Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Lower cost and hopefully still all the features we need. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 12, 2025 Hello Mike, thank you for the review! We're very glad to know that you enjoy Mailjet and the Email Academy webinar series. If you want to add a single person to a contact list, there is no need to upload a new list. You can simply add the contact to your list by following the steps described here: https://documentation.mailjet.com/hc/en-us/articles/360042503014-Managing-your-contact-lists#lists-contact-add. If you have further questions or need more assistance, don't hesitate to contact our support team. [View all Reviews](https://www.capterra.com/p/130105/Mailjet/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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