# Mailjet Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Mailjet Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more.

Source: https://www.capterra.com/p/130105/mailjet

---

# 

 Mailjet Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 24, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Mailjet

## What is Mailjet?

With GDPR-compliant infrastructure and proven deliverability, Mailjet is the best Email Marketing Software & Email API for Teams. Marketers design, deliver, and automate email newsletters and automations, while developers power high-volume transactional email via robust APIs and SMTP relay. Collaborative editing, templates, and approval flows keep teams fast and consistent; advanced segmentation, A/B testing, and analytics drive growth with every send. Built in Europe with privacy-first hosting options, Mailjet helps you reach the inbox at scale without compromising compliance. Connect easily to your stack with native integrations for ecommerce, CRM, and data tools. More than 100,000 customers globally trust Mailjet to deliver critical messages and campaigns. Choose one platform that brings marketers and developers together.

## What is Mailjet used for?

[Email Marketing](https://www.capterra.com/email-marketing-software/)[Transactional Email](https://www.capterra.com/transactional-email-software/)[Email Management](https://www.capterra.com/email-management-software/)

Overall rating

Based on 451 user reviews

Reviews sentiment

Positive

83%

Neutral

6%

Negative

11%

Pros & cons

Flexible and affordable pricing options

Efficient newsletter creation tools

Email blocking and unclear spam handling

Slow interface and laggy performance

Starting price

$9

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Mailjet alternatives

Highest Rated

[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

Starting price

$14.99

Per User, Per Month

[4.6 (3,406)](https://www.capterra.com/p/132996/brevo/reviews/)

Starting price

$9.00

Per User, Per Month

[4.3 (2,911)](https://www.capterra.com/p/31898/Constant-Contact/reviews/)

Starting price

$12.00

Per User, Per Month

[4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/)

Starting price

$16.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/130105/Mailjet/alternatives/)

## Who uses Mailjet?

Based on Capterra reviews from the past 4 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Flexible and affordable pricing options

87% positive reviews out of 86

Most reviewers describe pricing as budget-friendly, with generous free tiers and scalable plans for growing needs.

Email blocking and unclear spam handling

67% negative reviews out of 39

Most users comment email spam management leads to blocked emails, unclear reasons, and difficulties restoring sender addresses.

Efficient newsletter creation tools

87% positive reviews out of 30

Most reviewers find newsletters easy to design, schedule, and manage with intuitive editors and automation features.

Slow interface and laggy performance

70% negative reviews out of 30

Most reviewers indicate performance and speed problems, such as slow page loads, laggy navigation, and delayed system responses.

Comprehensive feature set and usability

91% positive reviews out of 22

Most reviewers indicate features cover essential needs, offer intuitive tools, and simplify campaign management tasks.

Frequent account suspensions and poor communication

80% negative reviews out of 30

Most reviewers report account management issues, including sudden suspensions, delayed support, and lack of advance notification.

Jones M

CTO, 2 - 10 employees.

"To compound the issue, immediately after initially restoring our account, it was suspended again for an additional two days. While our account was ultimately restored, the significant breach of trust caused by the arbitrary suspension led us to migrate to another French email service provider."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Email Campaign Management

4.1 (55)

78.18% of 55 reviewers that rated this feature as important or highly important

Plan, execute, and analyze email marketing campaigns

Mobile Optimization

4.4 (35)

68.57% of 35 reviewers that rated this feature as important or highly important

Optimize content to ensure it is easily accessible for mobile users

List Management

4.0 (34)

55.88% of 34 reviewers that rated this feature as important or highly important

Manage contacts across multiple mailing lists

Contact Management

4.0 (28)

75.00% of 28 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Reporting/Analytics

3.9 (21)

71.43% of 21 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Campaign Scheduling

4.3 (20)

75.00% of 20 reviewers that rated this feature as important or highly important

Set campaign schedules by selecting start, pause, and end dates

Mailjet 82 features

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Define levels of authorization for access to specific files or systems

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Create and automatically send premade copy in response to customer messages

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Set campaign schedules by selecting start, pause, and end dates

Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act

Track the amount of clicks on individual products to measure campaign results

Provides a channel for team members to share media files, communicate, and work together

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Visualize and analyze customer experience across all touchpoints and channels

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.)

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Ability to restore deleted, hidden, or lost data from an email server/system

Verify the domain of an email address

Assemble applications and processes by dragging over and arranging pre-built components

Send automated marketing emails based on user actions over a predetermined period

Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience

Plan, execute, and analyze email marketing campaigns

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Ability to oversee and optimize the operations of a mail server

Set up automated email sequences to streamline outreach and engage leads/contacts

Pre-made examples and templates for emails

Track delivered, received, and opened emails

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Adds a customizable form to the landing page, usually for the purposes of lead generation

Ensure compliance with the General Data Protection Regulation protocols

Use AI to generate content in the form of text, images, videos, etc.

Determines the location of a device using GPS or an IP address

Add, edit, and manipulate HTML code directly

Organize, prioritize, and manage incoming communications

Create landing pages or online forms designed to capture new leads and prospects

Automatically identify and save contact information of potential customers

Manage contacts across multiple mailing lists

Automate workflows and trigger campaigns based on customer actions

Personalize text messages using templates and custom fields

Optimize content to ensure it is easily accessible for mobile users

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple languages

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Create and update newsletter content to increase engagement

Adjust communications based on previous interactions or personal preferences

Preview materials before finalizing projects

Streamlining repetitive tasks and activities through automated and predefined workflows

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Plan daily routes to optimize employee scheduling and provide directions

Plan availability and assign specific time slots for tasks and resources

Group leads or contacts based on their specific characteristics

Internet standard communication protocol to transmit electronic mails

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Filters used to determine different types of malware threats

Add or remove subscribers from mailing lists

Removes improperly formatted email addresses

Organizing a group of people to accomplish a task

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Interact with data visualization elements, such as charts and graphs, to drill down into data

Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain

Create, design and manage workflows for repetitive tasks

What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface

Get Advice

We can help you find the software with the features you need.

Features

4.2 (445)

4.2

Based on 445 reviews

## Pricing

Value for money

4.2 (386)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/130105/Mailjet/pricing/)

Starter

$9.00

Flat Rate,Per Month

It includes:

-   2,000 contacts
-   Brand Kit
-   Online Customer Support
-   1 Sub-Account

Essential

$17.00

Other,Per Month

It includes:

-   1 Sub-Account
-   50 Email Previews Per Month
-   Advanced Email Editor
-   Apis
-   Basic Statistics
-   Email Address Verifications
-   Email Templates
-   Integrations
-   No Mailjet Logo
-   Online Customer Support
-   Segmentation
-   SMTP Relay
-   Unlimited Contacts
-   Webhooks
-   Brand Kit

Premium

$27.00

Other,Per Month

It includes:

-   1000 Email Address Verifications
-   100 Email Previews Per Month
-   10 Sub-Account
-   1 Dedicated IP
-   A/B Testing
-   Advanced Email Editor
-   Advanced Statistics
-   Apis
-   Dynamic Content
-   Email Templates
-   Integrations
-   Marketing Automation
-   No Mailjet Logo
-   Online Customer Support
-   Priority Support
-   Segmentation
-   SMTP Relay
-   Unlimited Contacts
-   Webhooks
-   Brand Kit

Value for money

4.2 (386)

4.2

Based on 386 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

PayPal](https://www.capterra.com/p/207944/PayPal/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.9 (358)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.9 (358)

3.9

Based on 358 reviews

## User reviews

Overall rating

4.2

Based on 451 reviews

Filter by rating

5(261)

4(114)

3(27)

2(16)

1(33)

Mentioned topic

Sorted by most recent

BL

Bertrand L.

CEO

Consumer Goods

### "Mailjet is a Nightmare for Small Startups – Avoid at All Costs"

1.0

Overall Rating

1.0

1.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

March 19, 2026

We are a tiny startup with only 10 employees, and we used Mailjet for 2.5 years. Let me tell you, it was a complete disaster. Twice, our account was blocked for over a week with ZERO warning. Why? “Technical reasons.” No human review, no consideration of our business. We only send newsletters and catalogs to clients or contacts who explicitly opted in, yet Mailjet still decided we weren’t compliant. If you’re thinking about using Mailjet to grow your business, think again. You cannot plan anything medium- or long-term, because your account can be frozen overnight for no reason. This is not a partner; it’s a ticking time bomb. Our data is top-notch: over 98% deliverability, engagement and click rates far above the industry average, almost no unsubscribes, and nearly zero spam reports. Mailjet doesn’t care. And if you think support will help? Think again. They take over a week to respond, leaving you completely stranded. My advice to any small business or startup: run in the opposite direction. Mailjet is unreliable, risky, and completely unsuited for anyone who actually wants to grow their business safely.

Pros

What I liked most about Mailjet is that the platform is relatively easy to use, even for a small team without advanced technical skills. The interface is fairly simple and allows you to create and send campaigns without too much difficulty. Pricing is also reasonable compared to some competitors, which can make it attractive for small businesses at first. However, beyond that, there is nothing particularly outstanding. The features are quite standard and do not really differentiate Mailjet from other email marketing tools on the market. Overall, it does the basics, but without bringing any real added value compared to similar solutions.

Cons

What I liked least about Mailjet is the lack of reliability and the way accounts can be blocked without any prior warning. This creates a very risky situation for a business, especially when email communication is a key part of your activity. Decisions seem to be based purely on technical criteria, without any real understanding of the business context or human review. This makes it impossible to build a stable medium- or long-term strategy. Even with clean contact lists, strong engagement, and proper consent from recipients, there is no guarantee that your account will remain active. On top of that, customer support is extremely slow, which only makes the situation more frustrating when issues occur.

Alternatives considered

[Brevo](https://www.capterra.com/p/132996/brevo/)

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reasons for choosing Mailjet

I chose Mailjet primarily because of its competitive pricing and the ease of implementation, as it seemed like a quick and simple solution to set up without requiring significant technical resources or time investment.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 31, 2026

Hello Bertrand, Thank you for taking the time to share your feedback on Mailjet and for providing these details. We’re truly sorry to hear that your account was blocked and for the inconvenience this has caused. Please note that we take our Acceptable Use Policy very seriously, as it helps us maintain strong deliverability for all users. For this reason, we require all customers to comply with the policy and the thresholds outlined within it. Our support team has shared additional information in your open support ticket, and we hope it helps clarify the situation. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We remain at your disposal.

Jeison M.

Gf

Broadcast Media

### "ME encanta "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 30, 2025

Facil de configurar en su api y bastante buena las funciones gratuitas, las estadisticas son buenas etc.

Pros

Su capa gratuita es excelente para iniciar, estoy usando su api con moodle, y hasta el momento sin quejas

Cons

No tengo queja alguna, ya que para lo que ofrece su capa gratuita estoy feliz, la he usado en otros proyectos y funciona bien

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 17, 2025

Hello Jeison, thank you so much for your review! We're happy to hear that you find Mailjet easy to use and that you enjoy the features we offer.

AU

Anonymous User

MLE

Computer Software

### "Great Service for the good value of money."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

October 2, 2025

I spend a few days trying Mailgun and and other email services but they didn't work, the onboarding was difficult and they mostly lack documentation.

Pros

They service is easy to setup easy to onboard and the API is well documented. And it offer a good pricing scheme.

Cons

I think the pricing could be better. I think the pricing could be better. I think the pricing could be better.

Switched from

[Mailgun](https://www.capterra.com/p/159630/Mailgun/)

Mailgun was hard to use and not well documented

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RV

Rachelle V.

Transaction and Team Operations Coordinator

Real Estate

### "Simple, Reliable, and Beginner-Friendly Email Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 10, 2025

Very good! I’ve been using Mailjet for more than 1.5 years, and it has consistently met my needs. The subscription fee is also relatively more affordable compared to other platforms.

Pros

Very easy to use, with a drag-and-drop editor and AI features that make it beginner-friendly, efficient, and time-saving.

Cons

Image storage capacity is somewhat limited, and occasionally the platform may freeze or lag, which slows down the workflow.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 16, 2025

Hello Rachelle, thank you for your wonderful review! We're glad to hear that Mailjet is meeting your needs. We're always working on improving our platform and we appreciate your feedback.

MO

Mike O.

CEO

Music

### "We hope that Mailjet rocks!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 10, 2025

We're just getting started and intend to put out a few GTM campaigns soon. More feedback can be provided after that.

Pros

User-friendly and human-centric, yet comprehensive and customizable. Great webinar today about campaigns, thank you!

Cons

Not sure yet, because we haven't used it enough, but is it really true that to add one person to a list, we must upload an entirely new list?

Switched from

[Wix](https://www.capterra.com/p/169007/Wix/)

Lower cost and hopefully still all the features we need.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 12, 2025

Hello Mike, thank you for the review! We're very glad to know that you enjoy Mailjet and the Email Academy webinar series. If you want to add a single person to a contact list, there is no need to upload a new list. You can simply add the contact to your list by following the steps described here: https://documentation.mailjet.com/hc/en-us/articles/360042503014-Managing-your-contact-lists#lists-contact-add. If you have further questions or need more assistance, don't hesitate to contact our support team.

FM

Fe M.

EA

Real Estate

### "Good, but could use better design flexibility"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

September 10, 2025

Pros

Integrations - able to connect to a lot of our tools. Can store multiple contact lists and able to segregate.

Cons

Limited customization ability. AI is also kinda useless I used very good prompts to generate a template but it wasn't good at all.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SB

Sonia B.

Customer Success

Information Technology and Services

### "Great tool to keep communications open with customers"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 10, 2025

Overall happy with Mail Jet. I appreciate their marketing insights, and I love the bots vs human metrics! I used to calculate this by hand!

Pros

The support material is very helpful. Currently transitioned from Active Campaign. Way better help docs. Also, Bots vs human metrics are awesome!

Cons

Not sure yet...still discovering things. It's difficult to say right now. Seems to cover all the features we used in Active Campaign and seems simpler, which is why we switched.

Switched from

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)

Huge price increase, and difficult to use. Never got around for the automated mail flows.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 12, 2025

Hello Sonia, thank you for the positive review! We're thrilled to hear you like our support documentation and that you find the bot detector feature useful. Have a wonderful day and thank you for being a Mailjet customer!

RF

Richard F.

Owner

Leisure, Travel & Tourism

### "Great small business tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

September 10, 2025

Very happy so far, will continue using Mailjet for our small business. This is our first time using a mail service, new business, and we're very happy wtih our choice.

Pros

It's been pretty user-friendly, and the team seems happy to help their users succeed. There are some features we hadn't expected, and appreciate how the program covers so many needs.

Cons

I'm still learning how to get the most out of the design module. I am sure I just need to watch a tutorial!

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reasons for choosing Mailjet

Reviews seemed good for this product....

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 12, 2025

Hello Richard, we appreciate your feedback and we're so glad to know that you're happy with the features and service we offer. If you need any assistance with our Email Editor, don't hesitate to check out our documentation center: https://documentation.mailjet.com/hc/en-us/articles/360042910333-Mailjet-s-Email-Editor. If you have any further questions, our support team is here to help you.

AC

Aya C.

sales

Industrial Automation

### "mailjet webinar review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

September 10, 2025

Pros

Learning Curve Value for Money Customer Support Email Sending Email Marketing Data Management Access and Connectivity

Cons

none, so far. everything is clear and nice so no cons to consider. not sure what to add in for cons.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 12, 2025

Hi Aya, thank you so much for taking the time to share your feedback with us! Have a wonderful day!

KT

Kevilyn T.

Direct Marketing Coordinator

Entertainment

### "Always pleased"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 10, 2025

Always positive. I get a lot of great information from the variety of presenters. I always come away both happy and boosted in info.

Pros

I love the training and webinars. It's such a lively environment with engaged viewers and knowledgable hosts.

Cons

I wish it was longer and more often. The slight difference in goals would be the only thing in my mind, I make emails for an attraction and not a sales business.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 12, 2025

Hi Kevilyn, we're so glad to hear that you enjoy our Email Academy webinars! Our team is dedicated to delivering high-quality, insightful content, and it's great to know it's making a positive impact. We'll definitely keep them coming, and we appreciate you being part of the community!

[View all Reviews](https://www.capterra.com/p/130105/Mailjet/reviews/)

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