--- title: "Covetrus Pulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Covetrus Pulse the right Veterinary solution for you? Explore 543 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Covetrus Pulse 4 (543) [View alternatives](https://www.capterra.com/p/130107/Covetrus-Pulse/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Covetrus Pulse Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews Dana P CSRVeterinary, 51 - 200 employeesUsed the software for: More than 2 years. “I love that Pulse is easy to navigate through the site and can be accessed from anywhere since it is cloud based. “ April 25, 2026 PB Paul B VeterinarianVeterinary, 51 - 200 employeesUsed the software for: More than 2 years. “It is an extremely slow interface ( much time wasted waiting for software to respond), there are many options that don't work correctly ( search functions, refilling prescriptions, writing notes ).“ April 3, 2026 JG Jessica G Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “I love how functional and customizable the program is for clean easy medical records entry.“ February 14, 2025 Faith N Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “It takes multiple steps to accomplish one task, the customer support lacks during the on board training, usage reports and inventory are not always accurate“ February 16, 2026 SW Samnatha W Clinic LeadHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “I find it easy to learn, it's an upgrade as before we did not have a cloud base system but it also has a lot of kinks that could be fixed to have a smoother user experience.“ February 24, 2025 LP Linda P Owner and Hospital ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “A few critical issues are not being addressed. While tech support is wonderful, whomever is leaded the requirements build and release effort does NOT appear to be knowledgeable in vetmed and is therefore missing some key BUG fixes and easy enhancements that could allow Pulse to remain as a top competitor in the PIMS selection.“ February 17, 2025 KH Kyra H Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: 6-12 months. “I love that there is a live chat option to get direct and quick support with any issues.“ February 24, 2025 PB Paul B VeterinarianVeterinary, 51 - 200 employeesUsed the software for: More than 2 years. “After the most recent update, now the patient search and find options just don't work any more.“ April 3, 2026 ## Showing most helpful reviews Showing 1-25 of 543 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Vet Used the software for: 3-5 years ### "Very slow to load with lots of bugs" October 14, 2026 2.0 Software is much too slow, and there are too many bugs. The downtime is unacceptable. Software is getting worse over time. I feel trapped because it would be too much work to change software when we have thousands of patients to migrate. Pros Easy to pick up and learn for locums and new staff. Very little onboarding needed. Customizable. Ideal workflow for a clinic with 2-3 vets. Cons Pulse has become unstable in 2025 and 2026 and there has been too much downtime. The new AI features have slowed down the program significantly. Patient records load too slowly. Saving patient files is not reliable. Review Source Dana P. CSR Used the software for: 3-5 years ### "Great Cloud Based Recordkeeping!" April 30, 2026 5.0 Overall working with pulse has been great. Its easy to use and we don't have to worry about servers being down. We have internet- we have Pulse. Pros I love that Pulse is easy to navigate through the site and can be accessed from anywhere since it is cloud based. No installations required! Cons The transition from DVMax to Pulse was rather tricky and the records that have transferred over look wonky. Review Source R Reviewer Veterinarian Used the software for: 3-5 years ### "Please read before considering Pulse. Software is very poorly designed" April 6, 2026 2.0 I truly find Pulse to be a significantly inferior operating software. Every time the company updates the program - it seems like more options fail to work. After the most recent update, now the patient search and find options just don't work any more. I really wish we could more easily change our software - working with Pulse is one of the most tedious, time consuming and frustrating parts of my day. Pros It is a cloud based software, but that is one of the few benefits. Most of the updates seem to make the system slower and more difficult to use. Cons We have been using Pulse for 5 years now. I am frustrated with the software on a daily basis. It is an extremely slow interface ( much time wasted waiting for software to respond), there are many options that don't work correctly ( search functions, refilling prescriptions, writing notes ). I generally find the software exhausting to use - so many mouse clicks are required to accomplish even the most simple tasks, navigating from patient file to entering charges to checking out patients is extremely inefficient. Review Source Lindsay B. Veterinary Assistant and Office Manager Used the software for: 3-5 years ### "Bessemer Equine 2" March 23, 2026 4.0 Pros We do like how accessible the program is out in the field. We are a mobile practice, so we are more often than not stallside when needing to pull up the patient's history. Cons The patient search function is not useful. We could type in the first 3-5 letters of a horse's name and it won't show the horse on the list of patients to choose from. When we are in a patient's file, click quick invoicing, it kicks us to the top of the owners list of horses instead of bringing us right to the patient's file we were just in. That gets frustrating. Review Source R Reviewer Practice Manager Used the software for: 3-5 years ### "Updated Covetrus Pulse Survey 2026 - Roy Taylor, Sr" March 23, 2026 3.0 Much better than previously stated but I'm still having to figure things out without support. In fact my recent experience with World Pay and our credit card terminals still has me and the two \[sensitive content hidden\] very upset and concerned that we are being told how we must receive credit card payments and the lack of terminal receipts and end of day balancing. We have lost control of OUR business as it pertains to Credit Cards. Pros Client interface and lab functions are still the best and I do like the client communications to some degree. Cons Still way too many button clicks in order to get anything done. I don't like that Client Communications, formerly Rapport doesn't go into the Medical Record without intervention. This should be a communication that is easier to put right in the MR. Review Source R Reviewer Practice Manager Used the software for: 3-5 years ### "Reporting issues" February 20, 2026 3.0 Outside of the management aspect, Pulse is easy to use. The reporting and inventory are the biggest hang ups for me. Pros It is a user friendly model, the financial reports are always accurate, the scheduling system is easy to use and customizable. Cons It takes multiple steps to accomplish one task, the customer support lacks during the on board training, usage reports and inventory are not always accurate Review Source R Reviewer Co-Owner Used the software for: 3-5 years ### "Increased Price With No Explanation - 3 Months Later, No Answer" December 3, 2025 1.0 On \[sensitive content hidden\], Covetrus Pulsa confirmed via email that our subscription rate would remain at $240. However, our April invoice reflected a charge of $276. Since then, I have followed up repeatedly—through email, voicemail, and LiveChat—without receiving an explanation or a refund. It is now July, and despite numerous attempts to resolve this issue, there has been no meaningful response. LiveChat representatives have been courteous but consistently state they are unable to assist with subscription issues and that the matter has been escalated. Yet, I have received no follow-up or resolution. This level of service is unacceptable. I was explicitly told the rate would not change, and I expect a clear explanation and correction of the overcharge immediately. I have invested significant time trying to resolve what should be a straightforward billing issue. Please address this promptly. Pros LiveChat representatives are always courteous and quick to respond. They are not always able to solve the problem, but are friendly and easy to work with. Cons Despite multiple attempts to resolve a billing issue—regarding a confirmed subscription rate that was not supposed to increase—I have yet to receive any explanation or update on a refund. Review Source R Reviewer Hospital administrator Used the software for: Less than 1 year ### "Stay away from Pulse by Covetrus" December 1, 2025 1.0 I wish I never chose the software and was embarrassed that this was the choice our company went with getting out of the contract was the best thing that we did. Pros Covetrus pulse was supposed to be a plug-in play easy way to transition from cornerstone to a cloud based software, but it did not live up to the expectations. I honestly cannot think of one positive thing about the software and was relieved when we finally ended our contract with them. Cons Covetrus pulse was bulky and hard to use, but even harder to set up. Our data migration from cornerstone came over in all the wrong categories and miss labeled support staff as doctors among other things. It was a headache and the support team at Covetrus was less than helpful. Review Source R Reviewer RVT manager Used the software for: 3-5 years ### "Good for most General Practices" July 11, 2025 4.0 Overall a good program. I appreciate they have lots of training videos, and live support. It makes it easy training new employees. Overall user friendly as well Pros Covetrus has several programs that integrate with it, and they are always adding more features. They are also a beta program, and allow customers to make suggestions Cons Sometimes it can be frustrating with the limitations of the types of reports they offer to track revenue. If I want to track how many dental packages we do, we have to add up all the revenue ourselves. Review Source R Reviewer Practice Manager, Inventory Manager Used the software for: 3-5 years ### "Would recommend for smaller clinics " March 3, 2025 4.0 Works as intended, would prefer a way to send messages/emails through it. Easy to learn and get help. Support is typically great. The integrations need help, rapport, online pharmacy, microchip registration etc need help. System itself is great. Lacks year end reports. Pros The ease of being able to real time chat with someone for any issues. Easy to learn. Click vs F keys or tabbing. Cons Not being able to run some year end reports easily. There is no messing/emailing through the system for staff. To send phone messages or concerns etc. Still have to hand write these or type them up and print them and give them diretly. The full sign up to start using process is very lengthy. Review Source LP Linda P. Owner and Hospital Manager Used the software for: 3-5 years ### "One of the Better Choices for a PIMS" February 19, 2025 4.0 Overall it is a decent PIMS with some issues as most software have. A few critical issues are not being addressed. While tech support is wonderful, whomever is leaded the requirements build and release effort does NOT appear to be knowledgeable in vetmed and is therefore missing some key BUG fixes and easy enhancements that could allow Pulse to remain as a top competitor in the PIMS selection. There are many other competitors now and Covetrus does not have a good overall opinion in the field. Pros User friendly and intuitive as compared to others considered. Excellent tech support who have vetmed background and understand the issue/question. Cons Was not told only an outdated, unavailable Dymo printer was required or offered to purchase one until I made a frantic call prior to opening. Also requires a print server we were not informed of. Without a label writer handwritten labels for every medication would be required. This is a CRITICAL requirement that STILL has not been fixed. Many knowledge based articles are not current requiring a phone call to tech support. Handling of bug fixes in releases is not done efficiently. Review Source Steven B. Owner Practice Manager Used the software for: 3-5 years ### "Can I purchase the eVette Software PLEASE!!!" April 28, 2025 1.0 EVette was fantastic! Easy to use aand fast! A few years later and it's slow and I'm getting sick to my stomach with this company! Pros It was great when it was eVette Practice. Covetrus will not stop with the ineffiecient updates that continually slow the software to a crawl. Cons Very very slow now. Constant updates that make the entire system innefficient and harder to look up patient info.. Yes it's still there but come on with updates!!! Review Source R Reviewer PM Used the software for: 3-5 years ### "Covetrus Pulse - Easy to Use!" March 5, 2025 4.0 Overall, we've been pleased with Covetrus Pulse. There are improvements that can be made that I've added to the request section, and I know others have similar requests that I've seen. It'd be nice to see development focus on those things. Pros Covetrus Pulse is user friendly and easy to train on. Cons I feel like the design/development team focuses more on aesthetics than functionality. It would be awesome to have an area dedicated to prescriptions and refill requests. Review Source R Reviewer office manager Used the software for: 1-3 years ### "office manager" March 11, 2025 3.0 Pros cloud based simple and easy to use training videos, update announcements, FAQs Cons Our 3 year contract and price lock established with \[sensitive content hidden\] was no longer honored after the first year and then we were told too bad. We have also found out through the grapevine that a couple other clinics are at a significantly cheaper price than ours with similar account choices. We no longer are bragging and suggesting this POS to others because of our poor treatment after being long established clients of Covetrus. Review Source R Reviewer Practice Manager Used the software for: 1-3 years ### "Great Program" February 20, 2025 5.0 Great! When utilized to its full capacity the medical records are look great. Pros I love how functional and customizable the program is for clean easy medical records entry. Cons That it does not write back on the medical records from communications on rapport. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Sommer Vet Hospital" February 20, 2025 2.0 Poor and frustrating. On boarding felt halfway done. Pros Doctor notes don’t take much time at all. Cons A lot. The inventory side of the program is atrocious. The software seems way too inefficient with more than necessary steps to get things done appropriately. Also, very frustrating that if you change your exam template it changes past completed notes. Review Source R Reviewer Practice manager Used the software for: 1-3 years ### "Pulse review" December 23, 2024 5.0 Positive and it continues to improve as new features are added. Pros Cloud based, can customize features, easy to learn Cons Can’t cut and paste an appt for another date Review Source Sandra B. Hospital Manager Used the software for: 1-3 years ### "Is change possible for Pulse?" November 22, 2024 3.0 Overall this software makes simple tasks harder for reception. And for Hospital manager to make simple corrections. It has made us question continuing with this platform. Pros Messaging and emailing clients vaccines and records Cons can schedule an appointment without selecting a patient. Review Source R Reviewer Lead CSR Used the software for: Less than 1 year ### "Pulse needs to be more like Avimark " November 19, 2024 3.0 As time goes on I’m not getting as frustrated with it. So I guess good. Pros I like that it is cloud base and I can access it from home. Cons It takes two many clicks to get what I’m looking for. On the checkout part the reminders should be on that screen. And the reminders should be color coded just like it is in Avimak. It needs to be more like Avimark. There should also be a rescheduled button so you don’t have to cancel the appointment and go back into the medical record to make new appointments. It’s just a lot of back and forth. Review Source R Reviewer Lead Receptionist Used the software for: Less than 1 year ### "Not a program I would've chosen" November 25, 2024 1.0 I didn't think I could hate a software more than Impromed, and yet here we are Pros The ease of entering a new client "on the fly" when scheduling an appointment. Cons "Active" patients are not actually "active" from tab to tab. You cannot view patient information or history or simple vitals from the note page. You can't even cut and paste an appointment from one day to another. You cannot have multiple Pulse tabs open at the same time in order to view all the information you need at once. Inactive patients cannot be found with the basic search function, yet deceased pets cannot be hidden from client's active account. Review Source R Reviewer Administrator Used the software for: 3-5 years ### "Great software and customer support!" November 8, 2024 4.0 Very good, every time I call for customer support they are extremely helpful! Pros The ease of use. Finding medical records, inputting information, etc. is very easy. Cons Need more options for mass updating inventory/labs/services. Would work better if it was laid out like an editable spreadsheet. It is clunky to have to click edit on each item, edit, then save and close before moving on. Review Source R Reviewer Operations Manager Used the software for: Less than 1 year ### "Pusle: it's a good start, there are some important items that need addressed" August 30, 2024 4.0 I've had good tech experiences with my calls and chats. Sometimes, the queue can be a lengthy wait. I feel like techs are multi-tasking with other clinics at the same time. It seems to extend their replies when needing answers. This is my feeling. Pros Cloud software program and the ability to process payments in the system. Working with Rapport is really beneficial for client communication. Cons Functionality of the program. Administratively: time clock, unable to put in hours for a whole week. I have to wait until end the day before adding vacations, etc. There have been several issues with reports. It is not easy to get what you want. EOD reporting, you have to do it every day or you have to go to the Sales report to get what you need. The ability for it to auto run is absent to my knowledge on my last chat with support a month ago. Too much chasing in this program for items like this administratively. After using it for 6 months, we all struggle with it daily. Muscle memory seems to be challenging. There are multiple issues in Pulse. When I heard it was a combination of Avimark, E-Vet Practice, etc., I was excited that this might be a solid answer to record management systems. Avimark is an amazing, well-run program. I don't see a lot of the functionalities it has in Pulse. I've been surprised that its model might not have been put into play more. Pulse has some catching up to do to get to that level. I understand programming and testing takes time. Review Source Erica B. Customer Service Manager Used the software for: Less than 1 year ### "Growing PIMS, Growing Pains" September 13, 2023 4.0 So far so good! We look forward to watching Pulse grow, and the adaptive nature of the program is very promising. Considering the detail they take into listening to the recommendations from users leads me to believe Pulse will be our PIMS for many years to come. Pros Coming from years of using another server based PIMS, Pulse has been a dream come true. Invoicing is very simplified, and I felt the staff was able to pick up on it very quickly considering it is vastly different than our previous system. Adding in clients on the fly and the tasks are another feature that I find very helpful. Cons The PDFS and boarding platform. The insane amount of PDFs that are saved are vexing. I do very much enjoy not having to save a PDF for the most bare bones item like a cage card. The boarding platform could also be revamped, it struggles with co-boarding multiple pets and the fact that you have to play with the time is frustrating. It would also be nice to have alerts when a specific Dr has a task that the Dr would see without going into the task system, IE a messaging program from staff to staff within the program. Review Source R Reviewer Receptionist Used the software for: 1-3 years ### "Practice management software that will bring your clinic into the digital age." March 27, 2024 5.0 Overall, we would recommend Covetrus Pulse to any practices looking to get more of their records online and have a more cohesive and comprehensive practice management system. Pros We love how user friendly Covetrus pulse is and how much information we can store on all of our clients and patients. The software's interface makes it easy for us to train new employees and veterinarians on the program which saves us time. We love how detailed the records are of patients and clients, and that we're able to integrate lab results and documents into the files. Covetrus Pulse allows us to have a very comprehensive compilation of medical files and client history all in one spot, which is easy to navigate and work with. Cons As an equine only practice, we found there were some features that had limitations and made it difficult for us to set up. We had a lot of difficulties with inventory for example, as the program seemed to be tailored more to small animal practices. We did find some regular glitches with the software and often had to call their tech support. Customer service was overall usually quite helpful. Review Source AF Ann F. Practice Manager Used the software for: Less than 1 year ### "Has potential" September 12, 2023 4.0 The initial training was not good. We were left to trial and error on many questions and we never did get our vx certificate problems resolved. Pros Easy to look-up clients or pets, reports are easy to create Cons Moving around in client file, too many screens to enter basic info, very time consuming Review Source Similar Products Featured