# Covetrus Pulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Covetrus Pulse the right Veterinary solution for you? Explore 542 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130107/Covetrus-Pulse/reviews --- Covetrus Pulse 4 (542) [View alternatives](https://www.capterra.com/p/130107/Covetrus-Pulse/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Covetrus Pulse Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews Quick staff onboarding process 87% positive reviews out of 78 Most reviewers indicate training and learning curve is manageable, with intuitive features making staff adoption straightforward. Limited and confusing reporting 72% negative reviews out of 47 Most users comment reporting is cumbersome, inconsistent, and lacks customization, making business analysis challenging. Remote access and flexibility 92% positive reviews out of 66 Most reviewers describe cloud integrations as enabling convenient, reliable access to practice data from any location. Gabby B Talent and Culture Coordinator, 11 - 50 employees. "The fact that is Cloud based was very helpful to avoid overload of our servers." Cumbersome payment workflows 80% negative reviews out of 44 Most reviewers describe payment processing as confusing, lacking integrations, and difficult for managing complex billing scenarios. Sarah B Owner, 2 - 10 employees. "The accounting systems seem(Billing and payments) are difficult to understand" Comprehensive veterinary management 88% positive reviews out of 43 Most reviewers find eVetPractice user-friendly, affordable, and supported by responsive customer service teams. Frequent slowdowns and inefficiency 84% negative reviews out of 43 Most users report performance and speed issues, including frequent slowdowns, lag, and time-consuming system crashes. ## Showing most helpful reviews Showing 1-25 of 542 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dana P. CSR Veterinary Used the software for: 2+ years ### "Great Cloud Based Recordkeeping!" April 25, 2026 5.0 Overall working with pulse has been great. Its easy to use and we don't have to worry about servers being down. We have internet- we have Pulse. Pros I love that Pulse is easy to navigate through the site and can be accessed from anywhere since it is cloud based. No installations required! Cons The transition from DVMax to Pulse was rather tricky and the records that have transferred over look wonky. Switched from [Pack Leader DVM](https://www.capterra.com/p/140789/Pack-Leader-DVM/) DVMax's servers went down too frequently and being 24/7 emergency hospital was unacceptable. We needed something cloud based. Review Source JK Jessie K. RVT manager Veterinary Used the software for: 2+ years ### "Good for most General Practices" July 10, 2025 4.0 Overall a good program. I appreciate they have lots of training videos, and live support. It makes it easy training new employees. Overall user friendly as well Pros Covetrus has several programs that integrate with it, and they are always adding more features. They are also a beta program, and allow customers to make suggestions Cons Sometimes it can be frustrating with the limitations of the types of reports they offer to track revenue. If I want to track how many dental packages we do, we have to add up all the revenue ourselves. Switched from [ADVANTAGE 365](https://www.capterra.com/p/104749/ADVANTAGE/) we wanted a cloud based program that would allow the DVM's to finish notes from home. Review Source Response from Covetrus Software Services August 13, 2025 Hi Jessie - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. PB Paul B. Veterinarian Veterinary Used the software for: 2+ years ### "Please read before considering Pulse. Software is very poorly designed" April 3, 2026 2.0 I truly find Pulse to be a significantly inferior operating software. Every time the company updates the program - it seems like more options fail to work. After the most recent update, now the patient search and find options just don't work any more. I really wish we could more easily change our software - working with Pulse is one of the most tedious, time consuming and frustrating parts of my day. Pros It is a cloud based software, but that is one of the few benefits. Most of the updates seem to make the system slower and more difficult to use. Cons We have been using Pulse for 5 years now. I am frustrated with the software on a daily basis. It is an extremely slow interface ( much time wasted waiting for software to respond), there are many options that don't work correctly ( search functions, refilling prescriptions, writing notes ). I generally find the software exhausting to use - so many mouse clicks are required to accomplish even the most simple tasks, navigating from patient file to entering charges to checking out patients is extremely inefficient. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Management decision - moving to a cloud based software Review Source LP Linda P. Owner and Hospital Manager Veterinary Used the software for: 2+ years ### "One of the Better Choices for a PIMS" February 17, 2025 4.0 Overall it is a decent PIMS with some issues as most software have. A few critical issues are not being addressed. While tech support is wonderful, whomever is leaded the requirements build and release effort does NOT appear to be knowledgeable in vetmed and is therefore missing some key BUG fixes and easy enhancements that could allow Pulse to remain as a top competitor in the PIMS selection. There are many other competitors now and Covetrus does not have a good overall opinion in the field. Pros User friendly and intuitive as compared to others considered. Excellent tech support who have vetmed background and understand the issue/question. Cons Was not told only an outdated, unavailable Dymo printer was required or offered to purchase one until I made a frantic call prior to opening. Also requires a print server we were not informed of. Without a label writer handwritten labels for every medication would be required. This is a CRITICAL requirement that STILL has not been fixed. Many knowledge based articles are not current requiring a phone call to tech support. Handling of bug fixes in releases is not done efficiently. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[Digitail](https://www.capterra.com/p/167764/Digitail/) Reason for choosing Covetrus Pulse Seemed more intuitive and user friendly and salesperson was knowledgeable, not simply pushy Review Source DT Deb T. Practice Manager, Inventory Manager Veterinary Used the software for: 2+ years ### "Would recommend for smaller clinics " March 1, 2025 4.0 Works as intended, would prefer a way to send messages/emails through it. Easy to learn and get help. Support is typically great. The integrations need help, rapport, online pharmacy, microchip registration etc need help. System itself is great. Lacks year end reports. Pros The ease of being able to real time chat with someone for any issues. Easy to learn. Click vs F keys or tabbing. Cons Not being able to run some year end reports easily. There is no messing/emailing through the system for staff. To send phone messages or concerns etc. Still have to hand write these or type them up and print them and give them diretly. The full sign up to start using process is very lengthy. Alternatives considered [IntraVet](https://www.capterra.com/p/92882/IntraVet/) Reason for choosing Covetrus Pulse Cloud based features and a lot of dreams as it was just being launched. Switched from [Datasite Diligence Virtual Data Room](https://www.capterra.com/p/130910/Datasite-Diligence/) I think it was called DataVet, we were the only client, made in texas. It did not have appointment booking program, just records. Prior \[sensitive content hidden\] used a written book for appointments. Review Source MW Melissa W. Hospital administrator Veterinary Used the software for: Less than 6 months ### "Stay away from Pulse by Covetrus" November 28, 2025 1.0 I wish I never chose the software and was embarrassed that this was the choice our company went with getting out of the contract was the best thing that we did. Pros Covetrus pulse was supposed to be a plug-in play easy way to transition from cornerstone to a cloud based software, but it did not live up to the expectations. I honestly cannot think of one positive thing about the software and was relieved when we finally ended our contract with them. Cons Covetrus pulse was bulky and hard to use, but even harder to set up. Our data migration from cornerstone came over in all the wrong categories and miss labeled support staff as doctors among other things. It was a headache and the support team at Covetrus was less than helpful. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing Covetrus Pulse The transition was supposedly smoother, and it was supposed to have better features. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) We intended to go from a server based software to a cloud based software and chose it because it was supposed to be an easy transition. Of course it was not. Review Source SB Steve B. Owner Practice Manager Veterinary Used the software for: 2+ years ### "Can I purchase the eVette Software PLEASE!!!" April 25, 2025 1.0 EVette was fantastic! Easy to use aand fast! A few years later and it's slow and I'm getting sick to my stomach with this company! Pros It was great when it was eVette Practice. Covetrus will not stop with the ineffiecient updates that continually slow the software to a crawl. Cons Very very slow now. Constant updates that make the entire system innefficient and harder to look up patient info.. Yes it's still there but come on with updates!!! Switched from [VTEX](https://www.capterra.com/p/159471/VTEX/) eVette was a much superior PM software. Not so much anymore... Review Source AE Amanda E. PM Veterinary Used the software for: 2+ years ### "Covetrus Pulse - Easy to Use!" March 4, 2025 4.0 Overall, we've been pleased with Covetrus Pulse. There are improvements that can be made that I've added to the request section, and I know others have similar requests that I've seen. It'd be nice to see development focus on those things. Pros Covetrus Pulse is user friendly and easy to train on. Cons I feel like the design/development team focuses more on aesthetics than functionality. It would be awesome to have an area dedicated to prescriptions and refill requests. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Covetrus Pulse covetrus pulse was more cost effective and seemed more user friendly and easier to learn. Switched from [IntraVet](https://www.capterra.com/p/92882/IntraVet/) we wanted to go with a cloud based software Review Source BP Brittney P. office manager Veterinary Used the software for: 1-2 years ### "office manager" March 10, 2025 3.0 Pros cloud based simple and easy to use training videos, update announcements, FAQs Cons Our 3 year contract and price lock established with \[sensitive content hidden\] was no longer honored after the first year and then we were told too bad. We have also found out through the grapevine that a couple other clinics are at a significantly cheaper price than ours with similar account choices. We no longer are bragging and suggesting this POS to others because of our poor treatment after being long established clients of Covetrus. Alternatives considered [RingCentral Events](https://www.capterra.com/p/10010919/Hopin-Events/)[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[ezvetpro](https://www.capterra.com/p/220642/ezvetpro/) Reason for choosing Covetrus Pulse cloud based and pricing we were initially given and signed 3 year price lock Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) remote access for emergencies, farm calls, and out of office Review Source JG Jessica G. Practice Manager Veterinary Used the software for: 1-2 years ### "Great Program" February 14, 2025 5.0 Great! When utilized to its full capacity the medical records are look great. Pros I love how functional and customizable the program is for clean easy medical records entry. Cons That it does not write back on the medical records from communications on rapport. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Outdated PIMs, unable to maneuver between screens. Review Source BM Becca M. Technician and manager Veterinary Used the software for: 1-2 years ### "Needs more veterinary intel." November 11, 2024 2.0 Don't love it. We will likely choose a different system in the future. Pros Like some of the hot bittons. Not much else. Cons Accounting aspect. Too many places to look for info. Like a labyrinth. Time stamp should be initials date, time in one. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Wanted a cloud based system. Thought this would be as user friendly. Review Source GB Gabby B. Talent and Culture Coordinator Veterinary Used the software for: Less than 6 months ### "Amazing modern software" November 5, 2024 5.0 Excellent project manager and technical support staff, always there to answer questions. Pros Very intuitive and easy to use. You have multiple ways to do a certain process and multiple ways to search for information. The quick access buttons are amazing and within reach at all times. The fact that is Cloud based was very helpful to avoid overload of our servers. Cons The transition from Impromed to Pulse was not easy. There were many pieces that didn't migrate at all and needed to be entered manually. Many files didn't transfer at all and we had to keep on checking Imrpomed to find them. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Server was getting overloaded and we needed a significant amount of money in hardware to update it Review Source LM Liz M. Practice Manager Veterinary Used the software for: Less than 6 months ### "Pulse Review" August 29, 2024 1.0 Overall this has not been a good experience and I would caution anyone from purchasing this software. If it were up to me we would cancel this service and return to Intravet. Pros I like that the doctors signature can be saved in the system for rabies certificates. I like that medical records and vaccine history can be shared directly from the system without having to save as PDFs. I like the integration with rapport. I have also enjoyed working with \[sensitive content hidden\] she is kind and helpful. Cons There are too many ways to do one thing. I find this to be tedious and harder to learn. The search feature is not functional at all. When looking up clients, patients, or codes- if I am typing in something specific the system should not populate everything containing those letters. Also employees are listed alphabetically by last name but their first name is listed first- why? We continue to find bugs and problems and have to use work arounds and pay close attention to invoices to make sure our clients are not double charged. The invoicing is awful- it should not be this complicated to add and remove items to an invoice. Invoicing in general is too rigid- it should not be hard to return items, refund items and void payments. The billing feature is not great- the bills print out in a format that can not be used in window envelopes which means I have to self address bills. This is time consuming and terrible. Also the finance charges did not show up on the bills- so we have had to write those off as clients pay their bills this cycle. The system is very slow. The layout of just about every single page in the medical record is overwhelming to look at making it really difficult to find items at a glance. The calendar function is not great- You cant look ahead on the schedule without it defaulting back to the current date- If I am looking at appointment dates in October I do not want to be taken back to dates in August. It is simply not user friendly for receptionists and managers. Switched from [IntraVet](https://www.capterra.com/p/92882/IntraVet/) We thought the added features of Pulse would make it a better fit for our needs Review Source LM Lauri M. Owner, DVM Consumer Services Used the software for: 6-12 months ### "Review of Pulse" September 16, 2024 2.0 Not good. Especially the financial data in the system and its conversion to Quickbooks Pros Reasonably priced, client portal, appointment calender is easy to use. Easy to look up clients or patients. Nice to be able to email invoices. Cons Invoicing and balance due on accounts are extremely hard to understand for the practice and for our clients. Covetrus Pulse claims that it transfer financial data to Quickbooks online, but does not do it well. Plenty of mistakes that have to be manually corrected. And no one at Pulse can help you with the Quickbooks portion Alternatives considered [ezvetpro](https://www.capterra.com/p/220642/ezvetpro/) Reason for choosing Covetrus Pulse Integrated with Quickbooks online, reasonably priced Switched from [IntraVet](https://www.capterra.com/p/92882/IntraVet/) Wanted updated program. Also wanted integration with Quickbooks. Review Source VH Vanessa H. Veterinary Assistant Veterinary Used the software for: Less than 6 months ### "It’s decent " November 5, 2024 4.0 It’s alright, veterinary software is almost never perfect. Pros Ease of use- fairly easy to learn and helpful customer service Cons Repetitive functions. Too many options for the same outcome. Switched from [ClienTrax](https://www.capterra.com/p/96549/ClienTrax/) Outdated software needed to be updated, no more paper charts. Review Source CM Christie M. Assistant Manager Veterinary Used the software for: Less than 6 months ### "Switching to Pulse" September 10, 2024 3.0 Over all it was a learning curve but I am starting to enjoy it for the most part. Pros I like how everything is all in one place. I like how the appointment ms can be color coated so easier to see what type of appointment is coming in. Cons Have to refresh a lot because there are errors. Also the invoices are very confusing when trying to figure out an owners bill to see what they paid towards their balance. There are a lot of steps just to enter previous vaccines. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) We are going paperless so getting rid of all charts and be all electronic Review Source RP Rebecca P. Veterinarian Veterinary Used the software for: 2+ years ### "Ok but not great" August 29, 2024 3.0 Pros I like the ease of navigating patient and client accounts, ordering tests, and entering medical notes. Cons It is SLOW and glitchy extremely often and when contacting tech support there is never any resolution or meaningful steps forward. Invoicing and payment management is hard to use and difficult for clients to understand on statements. Integration with DYMO is limited to certain not easily found models. Integration with some outside services (radiology for example) is pretty limited or nonexistent. Switched from [Othership](https://www.capterra.com/p/266602/Othership/) Moving to cloud based vs server based system was important to us. Review Source KB Kathy B. Veterinarian and Owner Veterinary Used the software for: 1-2 years ### "Not Satisfied " February 15, 2025 1.0 Have not liked the software since Covetrus purchased it from evetpractice. Evetpractice was more concerned about its customers and Covetrus is more concerns about money! Pros The only thing I did like, when Covetrus took over from evetpractice, is that the system colored male patients blue and female patients pink on their medical records. I can’t think of anything else Covetrus has done right though. Cons I dislike the updates. Your software is more engineered for lap top or desk top computers and 95% of my work on done on an iPad. Each update you do makes more work for me to run my business. You do not keep in mind that not all your customers use a lap top or desk computer to run their business. Also, I do not appreciate the price increases since Covetrus bought the software from evetpractice. The latest increase is unacceptable. You did offer to keep my current rate fixed “if” I upgraded to the VetSuite. I really do not appreciate being blackmailed into an upgrade. If you really believed in your product, you would not have made the upgrade contingent upon pricing. At this time, I have Covetrus as my software provider, I order veterinary products through Covetrus and I have Covetrus as my online pharmacy. Given that Covetrus seems to think blackmail is an acceptable avenue to get what they want, I would think that they would appreciate my response to their VetSuite Update offer. As of this moment, I will no longer be ordering from Covetrus as my distributor. Moreover, I will be changing my online pharmacy and utilizing another company. I am a small business and suspect my actions will not affect an enormous company such as Covetrus, but it will allow me to sleep better at night….what about you?? Review Source KH Kali H. Hospital Manager Veterinary Used the software for: 2+ years ### "Great....Most of the time" February 19, 2025 4.0 Overall, Great for the most part, but there are lots of glitches that effect/turn of things related to services/inventory Pros Ease of use, Format Style, Instant Chat, Inventory screens, Integration, Options for things to enter into charts Cons Not as many interesting features, wish there was easy ways to note aggressive patients, or alerts when booking. Whiteboard is super confusing so we don't use it but wish we couldthere are lots of glitches that effect/turn of things related to services/inventory Review Source MW Megan W. Practice Manager Veterinary Used the software for: 1-2 years ### "Covetrus Pulse " February 15, 2025 4.0 Pros Ease of use - able to use anywhere you have internet. Cons The amount of errors still being worked out - most seem to resolve quickly. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Pulse Cost and cloud-based so no server needed Review Source RP Ravi P. Administrator Veterinary Used the software for: 2+ years ### "Stay away from this.. Horrible Software" November 30, 2024 1.0 Horrible. No support and months together delay to fix the flaws. Pros Nothing to say. Use to be good but ever since Covetrus took it became worse. Cons Everything wrong. I am currently using it and feeling the pain. Customer service always says we will improve but no improvement even months together. Very frustrating and annoying. Review Source AT Ashley T. Lead CSR Veterinary Used the software for: 1-2 years ### "Pulse software system review" November 5, 2024 1.0 Overall it is not a very efficient system compared to others I’ve used in veterinary medicine. Pros I’m not very impressed honestly. The best part about this software system is the IT department. They are excellent and extremely helpful with problem resolution. Cons Too many steps involved for simple things such as scheduling appointments for multiple pets in the same family. The system is extremely slow & crashes often. It takes too long to generate and send medical records, and many times the record has to be sent in segments several times. With Pulse, there’s no texting system built in so we have to use a different program for this. The process of filling or refilling prescriptions takes too long, and each medication has to be processed separately. Review Source JW Jolene W. Veterinary Assitant Veterinary Used the software for: 1-2 years ### "User Friendly " November 6, 2024 5.0 I enjoy using Covetrus Pulse as it is simple to use and when there are issues that you cannot figure out yourself the live chat feature always has knowledgable people to help you out. Pros It is a user friendly system that makes scheduling and creating clients easy and fast. Cons There aren't enough dog breeds to choose from when creating a profile. Review Source AB Ashley B. Practice Manager Veterinary Used the software for: 2+ years ### "Great software system" September 3, 2024 5.0 Great customer service, user friendly, easy to navigate. The live chat option is excellent! Pros I like that it is very easily navigated through, and when there are issues customer service is readily available to walk you through the steps needed to fix the problem. Cons The change with the side tabs. Not being able to add a note in MR and have the option to easily add it to all patients on the account Review Source cB cheryl B. MANAGER, VET TECH Veterinary Used the software for: 2+ years ### "covertus 8/10" September 6, 2024 4.0 FAIR TO GOOD - EASY TO GET AROUDN IN BUT DOES NEED SOME CHANGES AND ADD ONS Pros easy to figure out and navigate, but does need some things to be changed/updated. Cons You cant change in the check out the billing's doctor in 1 click must click and change every singe item in invoice individually. Also need to add a rabies vaccine expiry to be automatic applied on certificates (actual product expiry - NOT pet expiry) Review Source Similar Products Featured ## Related categories [Veterinary](https://www.capterra.com/veterinary-software/)