# Page 19 | Covetrus Pulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Covetrus Pulse the right Veterinary solution for you? Explore 542 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130107/Covetrus-Pulse/reviews

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Covetrus Pulse

4 (542)

[View alternatives](https://www.capterra.com/p/130107/Covetrus-Pulse/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 19 - Reviews of Covetrus Pulse

## Showing most helpful reviews

Showing 451-475 of 542 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SS

Suzanne S.  
owner, vet  
Veterinary  
Used the software for: 2+ years

### "My opinion"

April 5, 2021

5.0

Pros

Ease of use. Continued upgrading the software.

Cons

Only allows Dymo label printing. That hardware is not robust and we have had to go through multiple printers over the years.

Review Source

LC

Leslie C.  
Office Manager  
Veterinary  
Used the software for: 2+ years

### "eVetPractice has been GREAT for our office!"

April 13, 2021

5.0

Pros

It is so user friendly, affordable and tech support is great!

Cons

Nothing so far! We have been extremely pleased!

Review Source

JS

Julie S.  
Manager  
Veterinary  
Used the software for: 6-12 months

### "Pretty Good"

April 5, 2021

4.0

Pretty Good.

Pros

What I like most about this software is that it is cloud based and is relatively easy to use.

Cons

What I like least about this software is that it has crashed in the past and shut down all of our clinics for half a day and it lacks a lot of reporting capabilites.

Review Source

PS

Peyton S.  
Equine Veterinary Technician  
Veterinary  
Used the software for: 6-12 months

### "eVet Practice is a user friendly software that is fast and functional."

August 19, 2021

5.0

Wonderful experience.

Pros

The software is very well organized. It is easy to navigate.

Cons

Depending on the device used, could be slow.

Review Source

Response from Covetrus Software Services

August 24, 2021

So happy you're having a great experience with eVetPractice. Thanks for leaving a review!

VR

Verified Reviewer  
Practice Manager, Business Director, Owner  
Veterinary  
Used the software for: I used a free trial

### "Data harvesting"

January 26, 2019

1.0

Pros

We pulled the plug before moving forward after learning of alleged data mining of clinics clients

Cons

This article explains our concerns. I would recommend you wait to see how this shakes out before moving forward.

Review Source

Response from Covetrus Software Services

January 28, 2019

Hello, thank you for reaching out and expressing your concerns. Henry Schein Veterinary Solutions (HSVS) and eVetPractice take things pretty seriously when it comes to data privacy, so we adhere to strict guidelines around how data is used. Those guidelines are best articulated in our data philosophy and user agreements here: https://hsveterinarysolutions.com/user-agreements/. Because of our vested interest in the success of our practices and the integrity and security of their data, the recent focus on how that data is used is very exciting to us. We¿d be eager to talk through any questions or concerns you may have more directly. To start that dialogue, please email us at HSVS.Solutions@HenryScheinVet.com, and again, thanks for making us aware of your concerns.

AW

Alex W.  
veterinarian/owner  
Veterinary  
Used the software for: 1-2 years

### "Review of Evet practice software"

November 17, 2020

5.0

Excellent product and super support.

Pros

It was easy to learn and meets all our needs and then some.

Cons

My practice is equine specific so it would be useful if there were premade equine templates.

Reason for choosing Covetrus Pulse

I felt it would meet our needs for a good price and would meet all our needs.

Review Source

BT

Barbara T.  
Owner/Veterinarian  
  
Used the software for:

### "So happy that I found eVetPractice!!!! "

October 21, 2015

5.0

I own a house call practice exclusively for exotic animals and I'm always on the road. Keeping paper files was very challenging and I had being looking for a digital solution that could be stored in the cloud for a long time. I researched a lot and after I met the staff at one of the conferences I was really impressed. After you sign up it gets even better. It still feels like a family business and treat every client in a special way. The customer care is AMAZING. They truly make you feel special and they listen to all suggestions you might have. SO different than the big companies that just treat you well at the beginning to get your business and then don't care. Not to mention the difference in price. The website is easy to use and very intuitive. It allows a lot of personalization and you can even create your own forms and menus. Initially I had to customize it a lot for exotic animals but I got excellent guidance from the support team and learned how to make changes and add things very fast. I have been using it for almost 1 yr now and it always worked properly, without delays and never crashed. I love that they keep on adding functions to make it better and better. If you have an idea about something that could work well you can talk to the support team and they will try to create it for you. I use it in my computer, iPad and even iphone. I strongly recommend eVetpractice! One of the best things I did for my practice!

Review Source

Response from Covetrus Software Services

October 22, 2015

Hello Dr. Tomaras, Thank you for the kind words! eVetPractice Team

CD

Crystal D.  
Client Services Coordinator  
Veterinary  
Used the software for: 2+ years

### "Functional and works well"

November 23, 2020

4.0

Pros

\- user friendly -helpful tabs -excellent customer service -information easy to find

Cons

\- limitations on the calendar - issues with portal

Review Source

DG

Dawn G.  
Practice Manager  
Veterinary  
Used the software for: Less than 6 months

### "Needs work"

April 3, 2023

3.0

Pros

It is easy to schedule appointments and boarding reservations.

Cons

Intergration is a nightmare. Numerous issues that Pulse team could not/did not fix.

Review Source

Response from Covetrus Software Services

June 2, 2023

We appreciate you taking the time to leave us a review. Please reach out to our dedicated support team for assistance.

AL

Amy L.  
Customer/Patient Services  
Veterinary  
Used the software for: 1-2 years

### "eVet Review"

December 4, 2020

4.0

eVet has many user friendly features and integration that our previous software did not

Pros

Integration was simplified by tech support. The help button and chat are helpful when needing to refresh or learn a process.

Cons

The inability to search clients in the calendar.

Review Source

GC

Gail C.  
Veterinarian  
Veterinary  
Used the software for: 1-2 years

### "Stable cloud base EMR system"

April 11, 2021

4.0

Good EMR system, maintains records so they can be reviewed.

Pros

Easy to transfer data from previous EMR, Good educational videos on how system works

Cons

Too many clicks between different steps in the system

Reason for choosing Covetrus Pulse

Good customer service

Review Source

EM

Erin M.  
Office manager  
Veterinary  
Used the software for: Less than 6 months

### "Don't do it"

November 24, 2022

1.0

My problems have yet to be solved. Already looking for new software.

Pros

This software looked promising. Go elsewhere.

Cons

They tell you to buy a label printer that you can't buy and then have no suggestions on how to solve that issue.

Review Source

Response from Covetrus Software Services

March 6, 2023

Thanks for leaving a review. We encourage you to continue working with customer support to resolve any product-related issues.

LC

Lorie C.  
owner  
  
Used the software for: Less than 6 months

### "We are 8 weeks in and have several unresolved issues."

April 20, 2018

2.0

We are happy with the online appointment scheduler. The fact it integrates with Idexx and Antech has been very nice, ensure the right tests are getting run and billed. We like the whiteboard, it has helped from running around and interrupting doctors.

Pros

We went in with a positive attitude. We are happy with the online appointment scheduler. The fact it integrates with Idexx and Antech has been very nice, ensure the right tests are getting run and billed. We like the whiteboard, it has helped from running around and interrupting doctors.

Cons

One of our doctors name did not come over on her SOAP notes, rabies certificates, lab orders, prescriptions, etc and they still have not resolved this.

Review Source

Response from Covetrus Software Services

May 23, 2018

Dr. Caruana, Thank you for reaching out and highlighting some of the issues you¿ve been facing during your migration. I reviewed your account and understand you¿ve been working with our Account Management & Migrations Team to resolve these issues. I¿ve brought this to Management¿s attention and requested a review of your account to ensure your issues are resolved.

AC

Anne C.  
Veterinary Technician/Office Manager  
  
Used the software for:

### "eVet Conversion - the Tale of 2 Offices."

September 13, 2014

5.0

With a practice with 2 separate locations - there is always "extra" worry when it comes time for a data conversion. eVet was very attentive to our concerns and made the transition as seamless as possible. Any issues that arose were small ones and were taken care of almost immediately. As with any new system there is always a learning curve - and Eddie and his team have shown the utmost in patience as we made good use of their live support system. Response time is really remarkable - and suggestions for customization are always meet with a positive and timely response. The Lab Dashboard has really streamlined our communication with our clients regarding lab work and all communications are easily accessible via the "Communication Log". The ability to create our own templates for reminders, emails, documents and reports was really one of the strongest points for our choosing eVet. With a little coaching from the eVet team we are creating custom forms for all aspects of our office - something that we were unable to do with our previous system. Because we are not a paperless office yet - there are some features of eVet that are not as user friendly as they would be for a completely cloud-based EMR office. But I have no doubt that as we continue to work towards our goal of a paperless environment - eVet and their excellent support staff will be there to make the transition as smooth as possible.

Review Source

CR

Caitlin R.  
veterinarian  
Veterinary  
Used the software for: 6-12 months

### "evet review"

November 17, 2020

5.0

Pros

It is very easy to setup new client accounts and to book appointments.

Cons

we like everything so far. No complaints.

Alternatives considered

[Clinic HQ](https://www.capterra.com/p/198313/Clinic-HQ/)

Reason for choosing Covetrus Pulse

has everything we needed for our surgery and wellness clients

Review Source

TH

Todd H.  
Operations Manager  
Veterinary  
Used the software for: 1-2 years

### "User Friendly"

November 17, 2020

5.0

Pros

I love how user frriendly eVetPractice is to use. I like that the time clock and inventory levels can be used with this software. Customer service team is super responsive.

Cons

I wish it was easier to customize reports

Review Source

CB

Casey B.  
Client Service  
Veterinary  
Used the software for: 6-12 months

### "Modern & Efficient Software"

November 30, 2020

4.0

Pros

The live chat option for customer service is very helpful. We are able to get most of our questions answered immediately and our problems solved effectively.

Cons

The software is not the most user friendly. We have experienced a number of issues when it comes to formatting of certain forms and files, but luckily we can use the live chat to address them.

Review Source

BK

Beth K.  
Practice Manager  
Veterinary  
Used the software for: Less than 6 months

### "Great Cloud Based Software"

April 1, 2019

5.0

Our hospital has become more efficient in a very short time and is well on the way to converting to a paper-lite format.

Pros

Ease of use, superior tech support, powerful and versatile!

Cons

A few of the functions seem unnecessarily awkward, like attaching photos and entering reminders.

Review Source

Response from Covetrus Software Services

April 3, 2019

Hi Beth, thanks for reaching out to provide your feedback! We're thrilled to hear your practice finds eVetPractice to be easy to use, powerful, and versatile. Our Tech Support is something we're constantly focused on for all of our services. We also focus on ensuring our services are efficient for how you run your business. I've shared your suggestions with our Team to ensure they're highlighted during our Product Team meetings. If you ever have questions or additional feedback surrounding eVetPractice, please don't hesitate to reach us at HSVS.Solutions@HenryScheinVet.com.

mW

mesfin W.  
Medical director  
  
Used the software for:

### "Dependable. Customer service and technical support is wonderful."

March 25, 2016

4.0

Pros: Cloud base accessibility, easy to navigate, reminder system and inventory system is great, Appointment Management, Billing & Invoicing, Boarding Management, Image Storage, Inventory Management, Patient Records, Prescription Labeling, Reminders, SOAP Notes, Treatment Management Cons: No clickable physical exam screen to record normal/abnormal findings that then shows on patient record, , not integrating with IDEXX ref lab, not able to email documents/lab results scanned or saved in evet as a document straight from evet, most often need to restart PC to have lab work from Abaxis vetscan transferred. Can't owners sign on a treatment plan unless it is an estimate; Can't make packages from smaller packages, would like to see more features in reporting,

Review Source

Response from Covetrus Software Services

March 25, 2016

Hello Dr. Mesfin, Thank you for the kind words. We should be able to help address the clickable physical exam screen comment. That is something our system allows you to configure. I'll have your account manager reach out for assistance. We are integrated with IDEXX's reference lab, but we can only bring in the results. We are working with IDEXX to help us support bi-directional. If you need help setting that up, please use the live chat. I will write up the other suggestions if they do not already exist and hopefully we can get them added very soon. Thanks again for the review! Eddie and eVet team

ML

Mark L.  
RVT  
Veterinary  
Used the software for: Less than 6 months

### "Undecided on product"

June 29, 2020

4.0

The printed invoices and form are very professional looking.

Pros

After some working with program it is somewhat intuitive. Customer support is great! Works with both Ipad and Windows 10 from work and home. Inventory items are easy to add.

Cons

It tends to lose payments from checks. Also, in the migration both credit and debit balances have shown up and we can't explain them. This is a major problem. On splits, each owner has to be billed, the invoice is not automatically generated from the first client, it is easy to forget that and not bill other owners of the horse.

Review Source

JP

Justin P.  
Lead Client Care Representative  
Veterinary  
Used the software for: 1-2 years

### "Review Of eVetPractice"

November 24, 2020

5.0

Pros

The customer support is knowledgeable and friendly, and the wait times are generally reasonable.

Cons

Some times they make unnecessary layout and visual changes.

Review Source

CT

Carly T.  
Owner  
Veterinary  
Used the software for: 6-12 months

### "Feedback"

April 7, 2021

3.0

Pros

The customer service is amazing. We are able to get help through the chat feature whenever we need.

Cons

We have had lots of glitches where the software freezes in the middle of using it. We have checked with our internet provider to ensure it is not a network issue and have found no issues with other websites.

Review Source

DA

Deneige A.  
Registered Veterinary Technician  
Veterinary  
Used the software for: 6-12 months

### "Review by RVT"

September 12, 2023

5.0

Pros

I like most how easy it is to use. Very user friendly once you get over the hump of navigating it.

Cons

I like least how it was a little confusing to navigate at first

Review Source

Response from Covetrus Software Services

December 13, 2023

We’re so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive.

LG

Lisa G.  
Receptionist/Owner  
  
Used the software for:

### "Reception Woes"

March 31, 2015

3.0

I took over the reception desk at a small animal veterinary clinic and had to be competent with bookings , patient check-ins and outs. After three months of humiliation in front of clients I am somewhat confident. Had I not been an owner I would have been fired. In fact, there have been many a day I wanted to fire myself for my inability to manage the program. I still have great difficulty adding treatments. My vet is having a terrible time getting her notes into the program. We are still keeping paper files as well in the meanwhile, as we attempt to go paperless. ^^ The transition is painful. Receipts and vaccine certificates look very professional and customer service is always available.

Review Source

Response from Covetrus Software Services

March 31, 2015

Hello Lisa, We do appreciate the feedback and we wish we had been aware of the struggles earlier in the use of the system. When we spoke via chat, email, or phone we knew your clinic was having utility issues (internet and electricity), but were not aware of your frustrations with our system. I am sorry we were not able to intervene and make things easier. Would it be possible to schedule some time to get more specifics on the areas you felt were challenging? If they are items we can improve upon, we would like to. It helps us become a better practice management system. Thank you again. Stephanie and team

CH

Craig H.  
Veterinarian  
  
Used the software for:

### "evetpractice - the premier veterinary software for Today"

February 7, 2015

5.0

Evetpractice is by far much superior to any other veterinary software on the market in my opinion! We have used a major brand software for our practice for five years before switching and I can tell you that the team at evet are years ahead of the competition! Evetpractice is a software for veterinarians that want to move forward with practice efficiency, and electronic medical record keeping. It is so easy to use anyone can use it with just a small amount of training. I was extremely nervous about making a software change but the transition was very smooth and we really did not have any big issues. The ever present chat box open on the screen allow for immediate help whenever a question is encountered. If software changes need to be made they are willing to target those and make any suggested reasonable changes to make the software better. I would not hesitate to change software to evetpractice if you want to move forward and take your veterinary practice to the highest level!

Review Source

Response from Covetrus Software Services

February 7, 2015

Thank you for the kind words Dr. Harrell! Eddie and Stephanie

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