# Page 2 | Covetrus Pulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Covetrus Pulse the right Veterinary solution for you? Explore 542 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130107/Covetrus-Pulse/reviews --- Covetrus Pulse 4 (542) [View alternatives](https://www.capterra.com/p/130107/Covetrus-Pulse/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Covetrus Pulse ## Showing most helpful reviews Showing 26-50 of 542 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Faith N. Practice Manager Veterinary Used the software for: 2+ years ### "Reporting issues" February 16, 2026 3.0 Outside of the management aspect, Pulse is easy to use. The reporting and inventory are the biggest hang ups for me. Pros It is a user friendly model, the financial reports are always accurate, the scheduling system is easy to use and customizable. Cons It takes multiple steps to accomplish one task, the customer support lacks during the on board training, usage reports and inventory are not always accurate Review Source AS Anna S. Co-Owner Veterinary Used the software for: 2+ years ### "Increased Price With No Explanation - 3 Months Later, No Answer" July 1, 2025 1.0 On \[sensitive content hidden\], Covetrus Pulsa confirmed via email that our subscription rate would remain at $240. However, our April invoice reflected a charge of $276. Since then, I have followed up repeatedly—through email, voicemail, and LiveChat—without receiving an explanation or a refund. It is now July, and despite numerous attempts to resolve this issue, there has been no meaningful response. LiveChat representatives have been courteous but consistently state they are unable to assist with subscription issues and that the matter has been escalated. Yet, I have received no follow-up or resolution. This level of service is unacceptable. I was explicitly told the rate would not change, and I expect a clear explanation and correction of the overcharge immediately. I have invested significant time trying to resolve what should be a straightforward billing issue. Please address this promptly. Pros LiveChat representatives are always courteous and quick to respond. They are not always able to solve the problem, but are friendly and easy to work with. Cons Despite multiple attempts to resolve a billing issue—regarding a confirmed subscription rate that was not supposed to increase—I have yet to receive any explanation or update on a refund. Review Source JP Jessica P. hospital Manager Veterinary Used the software for: 1-2 years ### "Great product and service." February 24, 2025 4.0 Mostly easy to use. I love that I can always get a quick answer to something if I don't know how to do something. That being said I don't like when they just send me a link for directions on how to do it. I need the hands on help. Pros cloud based. I like that there is always someone available to help us if we have a question. Cons There are a lot of little changes that would make our lives easier, and we have made requests for these each time we think of something. But is seems like when there are updates. they are big changes and too much at one time to adjust to. The documents templates upset me every time I have to make adjustments. You can have a document looking how you would like it to print and then when you go to print - it is nothing like you expected. spacing and paragraph wrapping can be way off. Review Source SW Samnatha W. Clinic Lead Hospital & Health Care Used the software for: 6-12 months ### "Good but not great" February 24, 2025 3.0 I find it easy to learn, it's an upgrade as before we did not have a cloud base system but it also has a lot of kinks that could be fixed to have a smoother user experience. Pros Cloud based system, easy to learn how to use. Cons Payment processor, entire invoice system, how it takes so many clicks to finish a task. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Pulse Pricing/easy of application and use/set up Switched from [VTrack](https://www.capterra.com/p/253670/VTrack/) Vtech by 2iNova - Needed electronic records/cloud base software Review Source CH Carly H. Practice Manager Veterinary Used the software for: 1-2 years ### "You keep sending an email to fill this out, it's spam at this point" February 28, 2025 3.0 It's okay. I do like it over Cornerstone, our previous system. Pros It is easy to navigate and does allow for easier transfer or charges or histories should a mistake occur Cons IT DOESN'T ALLOW RAPPORT OR ANY OTHER COMMUNICATION WRITE BACKS INTO A PET'S HISTORY. What is the point of us using Rapport/Covetrus Comms if it doesn't reflect in the patient's history?? IT DOESN'T ALLOW ME TO LINK MULTIPLE ITEMS TO A SERVICE. Instead of making 500 packages I should be able to add linked items to my services. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Corporate chose to switch all clinics to Covetrus Pulse Review Source KH Kyra H. Practice Manager Veterinary Used the software for: 6-12 months ### "Highly Recommend" February 24, 2025 5.0 Love it! So much better than any PMS I've ever used. Pros I like that the platform is very customizable. There are certain things that you can do with this system that you cannot do with others. I love that there is a live chat option to get direct and quick support with any issues. Secondly, I like that there is a feature submission option which allows the people who actually use the platform to have a direct hand in new features that could be put into the system. Cons The system can be quite complex which is great, but also frustrating when it takes 15 steps to one thing. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) We wanted something that was cloud-based and not server-based. Review Source SK Steve K. Veterinarian, owner Veterinary Used the software for: 1-2 years ### "Equine Ambulatory Review" March 12, 2025 4.0 As with new technology, there are adjustments but I can say that the change has been well worth it. Pros As an ambulatory practice, I am seldom in my office to do office things, like price adjustments. With Pulse I can make these changes in the field and they become active across the whole practice immediately. Also, being able to work live in the field the office sees my invoices immediately and can provide clients with accurate balances in real time. Cons Connecting to the internet in the field is an issue but more of an inconvenience. Review Source BW Brook W. Practice Manager Veterinary Used the software for: 2+ years ### "CCAH Review " November 11, 2024 5.0 It has been amazing this is the second practice that I have implemented pulse at. Pros The ease of access and use. The reports features make my life a lot easier. My tech's also love how everything is much easier to access. Cons No access to an app feature yet. I think it would be amazing if there was an IOS app. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Cornerstone is outdated and not very user friendly for the younger generation coming into vet med. There is a lot more process and steps involved with cornerstone and it takes a lot of time for charting. Review Source ST Stacy T. Practice Manager Veterinary Used the software for: 2+ years ### "Practice Manager" February 20, 2025 3.0 Overall, the system is good and can be altered to each practice, but some things should be easier to navigate and not allow human error. Pros Can be very slow, and CCP plans don't function well Cons Wellness plan issues, email issues, visual alerts better Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Went 100% paperless switching over to corporate software Review Source MB Missie B. Practice Manager Veterinary Used the software for: 1-2 years ### "Pulse Review" February 28, 2025 4.0 We like it for the most part. We've had it a year and still struggle sometimes but we'll figure it out or we call if need be. Pros Being able to have all patient and client info available at a quick glance. We came from paper charts for most of it and invoicing off a program Cons No internet, no use. Makes it hard to charge people out, put in notes, or even function. Not a fan of the accounting part of it. Just a little confusing but not a big deal. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Internet based for corporate ownership, and our version was the 1st one of impromed they came out with. We used paper medical records until Pulse Review Source JT Jamie T. Practice Manager Veterinary Used the software for: Less than 6 months ### "Converting to Pulse/Paperless" February 19, 2025 4.0 The onboarding team (\[sensitive content hidden\] ) have been so helpful, responsive and understanding. I feel supported as we take on the new PIMS and going paperless at the same time. Pros User friendly and has a lot of functionality Cons 1\. Conversion - pricing/packages/bundles corrupted so a lot of back end work to get ready 2. Not able to round up services/products to a quarter/half dollar/dollar. If I change the price to be an even number it loses the mark-up which is not ideal 3. Not able to add 2 inventory items to one product - have to create packages. This is confusing at cash out because team can see product, inventory and package. Hard to know which to choose. 4. The fact that inventory and service show when you have to create packages. Alternatives considered [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Reason for choosing Covetrus Pulse Suggestion from EverVet. They had other practice on it that liked it and they thought it would be a good fit. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) To go paperless and be more efficient in our daily work flow Review Source JP Jason P. Practice Manager Veterinary Used the software for: 1-2 years ### "Practice Manager" February 17, 2025 5.0 Overall it has been positive. Would like more out of the client campaigns. Pros Easy system to learn and maneuver. Creating packages and procedure was easy and helpful. Cons I feel that client campaigns (SMS, email and post card) could be better as far as formatting and ease of use. I was told that I could not do text campaigns through Pulse and had to use Rapport. Rapport and Pulse don't syce well. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Corporate made the change and we had an outdated system that did not preform reporting well. Review Source RZ Robin Z. Practice Manager Veterinary Used the software for: 1-2 years ### "Pulse review" February 25, 2025 2.0 We felt like we were oversold how great the system is. It was a nightmare switching from Avimark to Pulse. We switched 3 years ago and are still trying to figure things out in Pulse. Pros It's cloud based, and it can be accessed from anywhere Cons The reporting, the lack of training, lack of support and features (we have 3 clinics and I feel we should have been informed about going the Enterprise route) Some of the features they have access to would be great. We have to manually fix things and it is tedious and time consuming. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) To move to a cloud based system away from having to have a server. Review Source MR Megan R. Office Veterinary Used the software for: 1-2 years ### "Covetrus Pluse in the workplace" February 14, 2025 5.0 Overall I feel like the system runs well. There are times when patients are hard to find by name. Pros I like the ability to see previous appointments and relevance to what the are coming in for each time Cons Searching for documents attached. When searching for patients sometimes you are not able to find them. Also files are easily deleted by accident or just disappear sometimes making it hard to schedule. Review Source JD Jamee D. CVPM Veterinary Used the software for: Less than 6 months ### "Great Integration!" February 14, 2025 4.0 Any switch of PMS is stressful but training was helpful. Could have used better in person on day live date. Our data took almost a week to fully transfer which was a problem. I look forward to future updates and continued improvement Pros Integration, all information easily accessible Cons Inventory, reports, not as customizable as I would like Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Covetrus Pulse Mostly cost and ease of use of program. EzyVet was very expensive. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Server life ending. Wanted to switch to Cloud based. Review Source SM Sam M. Operations Manager Veterinary Used the software for: 1-2 years ### "Evet Pulse" March 9, 2025 5.0 overall we enjoy it and would love to see more features added Pros client search is easy to use and brings up our clients faster than other softwares Cons no mobile app for clinics which is a little bit of a hassle when our clinics are closed Switched from [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) evet was easier to use and not so complicated Review Source LA Lena A. Registered Veterinary Technician Hospital & Health Care Used the software for: 2+ years ### "Easy to Use, not perfect" October 22, 2024 4.0 Overall it is a good experience, minus the set backs listed above. Pros The fact that employees can access Covetrus while at home to complete notes, or do other work. The program for the most part is very user friendly and easy to use. Cons The "history" screen often takes too long to load making it very inefficient to enter notes. I liked the old "history" screen where the reminders could still be seen at the top of the page for reference. Now we have to completely exit the page, go back to the main medical page for that patient, in order to see the reminders. The little pop ups every time a note is entered "this has been saved" is very annoying and serves no purpose, it just needs to save so I can continue on the to the next thing. The whole thing is just inefficient. Also, when a credit card is deleted from WP, it does not trigger missed payments or accrue the missed payments. I have to go in and run a report weekly to catch these and fix it. Review Source TS Tina S. Office Manager Hospitality Used the software for: 6-12 months ### "Office Manager" October 28, 2024 1.0 Pros The ability to utilize the software away from office Cons Not good software for boarding and grooming facilities. Too many steps. Not user friendly at all. I still cannot select more than one pet in a family for any services. You have to select each pet and make a reservation or grooming appointment. We are so busy and this is very time consuming. Really super unhappy that the integrated credit card service does not have a tip line on the terminal (I am not asking a person prior to running the cc if they want to tip). Your software was highly recommended by your sister comany Impromed. We used their software for 20 plus years - they have excellent software for boarding/grooming-you might take a look see at it for "enhancements". We were at the point where we had to buy a new server from Impromed and after talking to their sales team we felt like we should give Pulse a try. We regret not staying with Impromed. After all the time we have invested switching over we are sticking with Pulse because we've been told over and over the boarding module will be improved and that you are actively working on it. I am really beginning to wonder. So again, not a great review. You have the potential for sure but it's frustrating working with Pulse software. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) because your sister company highly recommended your software Review Source DM David M. Veterinarian Veterinary Used the software for: 1-2 years ### "Love Covetrus Pulse. " February 19, 2025 5.0 Covetrus pulse has been great for our clinic. It’s easy to use and follow when looking back on records. Pros Ease of use and I can access it from any computer or tablet Cons I wish there was an easy way to input puppy litters instead of putting in each puppy separate. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Pulse Ease of use and accessibility is better with pulse. Review Source BU Brent U. Owner Veterinary Used the software for: Less than 6 months ### "Sommer Vet Hospital" February 19, 2025 2.0 Poor and frustrating. On boarding felt halfway done. Pros Doctor notes don’t take much time at all. Cons A lot. The inventory side of the program is atrocious. The software seems way too inefficient with more than necessary steps to get things done appropriately. Also, very frustrating that if you change your exam template it changes past completed notes. Reason for choosing Covetrus Pulse We chose it because we joined PSI and vetsuite. We will be switching away from pulse. Switched from [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) We wanted a better option financially and medically. We did not get that. Review Source JK Jessica K. Practice manager Veterinary Used the software for: 1-2 years ### "Pulse review" December 20, 2024 5.0 Positive and it continues to improve as new features are added. Pros Cloud based, can customize features, easy to learn Cons Can’t cut and paste an appt for another date Alternatives considered [ezvetpro](https://www.capterra.com/p/220642/ezvetpro/) Reason for choosing Covetrus Pulse We use covetrus for our distributer and other services Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) We needed cloud based software and this was the best option. Review Source WF Wanda F. Practice Manager Veterinary Used the software for: 1-2 years ### "Complex but helpful program" November 5, 2024 4.0 There is a learning curve. The invoicing and accounting system is a bit complex and difficult to explain to clients. Overall, information is easy to find is easy to find, transferring patients and clients is simple. Definitely a useful program. Pros The amount of customization available is helpful, information on patient visits is organized and easily acessed, adding documents is simple and fast Cons Some processes are time consuming like boarding check in/out and the addition/subtraction of services once they have been sent to invoice. Alternatives considered [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Reason for choosing Covetrus Pulse Cost, usability, integration with inventory was the biggest draw Switched from [IntraVet](https://www.capterra.com/p/92882/IntraVet/) Wanted cloud based program, easier acess to information and more customization Review Source SB Sandra B. Hospital Manager Veterinary Used the software for: 1-2 years ### "Is change possible for Pulse?" November 18, 2024 3.0 Overall this software makes simple tasks harder for reception. And for Hospital manager to make simple corrections. It has made us question continuing with this platform. Pros Messaging and emailing clients vaccines and records Cons can schedule an appointment without selecting a patient. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Covetrus Pulse We were thought it aligned with other services for integration Switched from [Advantage](https://www.capterra.com/p/121444/Advantage-Desktop/) No updates for Advantage and we thought we would have improved features to improve efficiency Review Source CB Chelcie B. Administrator Veterinary Used the software for: 2+ years ### "Great software and customer support!" November 5, 2024 4.0 Very good, every time I call for customer support they are extremely helpful! Pros The ease of use. Finding medical records, inputting information, etc. is very easy. Cons Need more options for mass updating inventory/labs/services. Would work better if it was laid out like an editable spreadsheet. It is clunky to have to click edit on each item, edit, then save and close before moving on. Alternatives considered [ezvetpro](https://www.capterra.com/p/220642/ezvetpro/) Reason for choosing Covetrus Pulse The price of Pulse is lower than EZVet per month as well as the conversion price. Review Source PM Patricia M. Lead CSR Veterinary Used the software for: 6-12 months ### "Pulse needs to be more like Avimark " November 14, 2024 3.0 As time goes on I’m not getting as frustrated with it. So I guess good. Pros I like that it is cloud base and I can access it from home. Cons It takes two many clicks to get what I’m looking for. On the checkout part the reminders should be on that screen. And the reminders should be color coded just like it is in Avimak. It needs to be more like Avimark. There should also be a rescheduled button so you don’t have to cancel the appointment and go back into the medical record to make new appointments. It’s just a lot of back and forth. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Server was dying and we decided to go with a cloud base Review Source Similar Products Featured ## Related categories [Veterinary](https://www.capterra.com/veterinary-software/)