# Page 2 | Covetrus Pulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Covetrus Pulse the right Veterinary solution for you? Explore 542 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130107/Covetrus-Pulse/reviews

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Covetrus Pulse

4 (542)

[View alternatives](https://www.capterra.com/p/130107/Covetrus-Pulse/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Covetrus Pulse

## Showing most helpful reviews

Showing 26-50 of 542 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AS

Anna S.  
Co-Owner  
Veterinary  
Used the software for: 2+ years

### "Increased Price With No Explanation - 3 Months Later, No Answer"

July 1, 2025

1.0

On \[sensitive content hidden\], Covetrus Pulsa confirmed via email that our subscription rate would remain at $240. However, our April invoice reflected a charge of $276. Since then, I have followed up repeatedly—through email, voicemail, and LiveChat—without receiving an explanation or a refund. It is now July, and despite numerous attempts to resolve this issue, there has been no meaningful response. LiveChat representatives have been courteous but consistently state they are unable to assist with subscription issues and that the matter has been escalated. Yet, I have received no follow-up or resolution. This level of service is unacceptable. I was explicitly told the rate would not change, and I expect a clear explanation and correction of the overcharge immediately. I have invested significant time trying to resolve what should be a straightforward billing issue. Please address this promptly.

Pros

LiveChat representatives are always courteous and quick to respond. They are not always able to solve the problem, but are friendly and easy to work with.

Cons

Despite multiple attempts to resolve a billing issue—regarding a confirmed subscription rate that was not supposed to increase—I have yet to receive any explanation or update on a refund.

Review Source

KB

Kathy B.  
Veterinarian and Owner  
Veterinary  
Used the software for: 1-2 years

### "Not Satisfied "

February 15, 2025

1.0

Have not liked the software since Covetrus purchased it from evetpractice. Evetpractice was more concerned about its customers and Covetrus is more concerns about money!

Pros

The only thing I did like, when Covetrus took over from evetpractice, is that the system colored male patients blue and female patients pink on their medical records. I can’t think of anything else Covetrus has done right though.

Cons

I dislike the updates. Your software is more engineered for lap top or desk top computers and 95% of my work on done on an iPad. Each update you do makes more work for me to run my business. You do not keep in mind that not all your customers use a lap top or desk computer to run their business. Also, I do not appreciate the price increases since Covetrus bought the software from evetpractice. The latest increase is unacceptable. You did offer to keep my current rate fixed “if” I upgraded to the VetSuite. I really do not appreciate being blackmailed into an upgrade. If you really believed in your product, you would not have made the upgrade contingent upon pricing. At this time, I have Covetrus as my software provider, I order veterinary products through Covetrus and I have Covetrus as my online pharmacy. Given that Covetrus seems to think blackmail is an acceptable avenue to get what they want, I would think that they would appreciate my response to their VetSuite Update offer. As of this moment, I will no longer be ordering from Covetrus as my distributor. Moreover, I will be changing my online pharmacy and utilizing another company. I am a small business and suspect my actions will not affect an enormous company such as Covetrus, but it will allow me to sleep better at night….what about you??

Review Source

SW

Samnatha W.  
Clinic Lead  
Hospital & Health Care  
Used the software for: 6-12 months

### "Good but not great"

February 24, 2025

3.0

I find it easy to learn, it's an upgrade as before we did not have a cloud base system but it also has a lot of kinks that could be fixed to have a smoother user experience.

Pros

Cloud based system, easy to learn how to use.

Cons

Payment processor, entire invoice system, how it takes so many clicks to finish a task.

Alternatives considered

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Reason for choosing Covetrus Pulse

Pricing/easy of application and use/set up

Switched from

[VTrack](https://www.capterra.com/p/253670/VTrack/)

Vtech by 2iNova - Needed electronic records/cloud base software

Review Source

CH

Carly H.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "You keep sending an email to fill this out, it's spam at this point"

February 28, 2025

3.0

It's okay. I do like it over Cornerstone, our previous system.

Pros

It is easy to navigate and does allow for easier transfer or charges or histories should a mistake occur

Cons

IT DOESN'T ALLOW RAPPORT OR ANY OTHER COMMUNICATION WRITE BACKS INTO A PET'S HISTORY. What is the point of us using Rapport/Covetrus Comms if it doesn't reflect in the patient's history?? IT DOESN'T ALLOW ME TO LINK MULTIPLE ITEMS TO A SERVICE. Instead of making 500 packages I should be able to add linked items to my services.

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Corporate chose to switch all clinics to Covetrus Pulse

Review Source

KH

Kyra H.  
Practice Manager  
Veterinary  
Used the software for: 6-12 months

### "Highly Recommend"

February 24, 2025

5.0

Love it! So much better than any PMS I've ever used.

Pros

I like that the platform is very customizable. There are certain things that you can do with this system that you cannot do with others. I love that there is a live chat option to get direct and quick support with any issues. Secondly, I like that there is a feature submission option which allows the people who actually use the platform to have a direct hand in new features that could be put into the system.

Cons

The system can be quite complex which is great, but also frustrating when it takes 15 steps to one thing.

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

We wanted something that was cloud-based and not server-based.

Review Source

BW

Brook W.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "CCAH Review "

November 11, 2024

5.0

It has been amazing this is the second practice that I have implemented pulse at.

Pros

The ease of access and use. The reports features make my life a lot easier. My tech's also love how everything is much easier to access.

Cons

No access to an app feature yet. I think it would be amazing if there was an IOS app.

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Cornerstone is outdated and not very user friendly for the younger generation coming into vet med. There is a lot more process and steps involved with cornerstone and it takes a lot of time for charting.

Review Source

ST

Stacy T.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Practice Manager"

February 20, 2025

3.0

Overall, the system is good and can be altered to each practice, but some things should be easier to navigate and not allow human error.

Pros

Can be very slow, and CCP plans don't function well

Cons

Wellness plan issues, email issues, visual alerts better

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

Went 100% paperless switching over to corporate software

Review Source

MB

Missie B.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Pulse Review"

February 28, 2025

4.0

We like it for the most part. We've had it a year and still struggle sometimes but we'll figure it out or we call if need be.

Pros

Being able to have all patient and client info available at a quick glance. We came from paper charts for most of it and invoicing off a program

Cons

No internet, no use. Makes it hard to charge people out, put in notes, or even function. Not a fan of the accounting part of it. Just a little confusing but not a big deal.

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

Internet based for corporate ownership, and our version was the 1st one of impromed they came out with. We used paper medical records until Pulse

Review Source

LA

Lena A.  
Registered Veterinary Technician  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to Use, not perfect"

October 22, 2024

4.0

Overall it is a good experience, minus the set backs listed above.

Pros

The fact that employees can access Covetrus while at home to complete notes, or do other work. The program for the most part is very user friendly and easy to use.

Cons

The "history" screen often takes too long to load making it very inefficient to enter notes. I liked the old "history" screen where the reminders could still be seen at the top of the page for reference. Now we have to completely exit the page, go back to the main medical page for that patient, in order to see the reminders. The little pop ups every time a note is entered "this has been saved" is very annoying and serves no purpose, it just needs to save so I can continue on the to the next thing. The whole thing is just inefficient. Also, when a credit card is deleted from WP, it does not trigger missed payments or accrue the missed payments. I have to go in and run a report weekly to catch these and fix it.

Review Source

SK

Steve K.  
Veterinarian, owner  
Veterinary  
Used the software for: 1-2 years

### "Equine Ambulatory Review"

March 12, 2025

4.0

As with new technology, there are adjustments but I can say that the change has been well worth it.

Pros

As an ambulatory practice, I am seldom in my office to do office things, like price adjustments. With Pulse I can make these changes in the field and they become active across the whole practice immediately. Also, being able to work live in the field the office sees my invoices immediately and can provide clients with accurate balances in real time.

Cons

Connecting to the internet in the field is an issue but more of an inconvenience.

Review Source

JT

Jamie T.  
Practice Manager  
Veterinary  
Used the software for: Less than 6 months

### "Converting to Pulse/Paperless"

February 19, 2025

4.0

The onboarding team (\[sensitive content hidden\] ) have been so helpful, responsive and understanding. I feel supported as we take on the new PIMS and going paperless at the same time.

Pros

User friendly and has a lot of functionality

Cons

1\. Conversion - pricing/packages/bundles corrupted so a lot of back end work to get ready 2. Not able to round up services/products to a quarter/half dollar/dollar. If I change the price to be an even number it loses the mark-up which is not ideal 3. Not able to add 2 inventory items to one product - have to create packages. This is confusing at cash out because team can see product, inventory and package. Hard to know which to choose. 4. The fact that inventory and service show when you have to create packages.

Alternatives considered

[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)

Reason for choosing Covetrus Pulse

Suggestion from EverVet. They had other practice on it that liked it and they thought it would be a good fit.

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

To go paperless and be more efficient in our daily work flow

Review Source

TS

Tina S.  
Office Manager  
Hospitality  
Used the software for: 6-12 months

### "Office Manager"

October 28, 2024

1.0

Pros

The ability to utilize the software away from office

Cons

Not good software for boarding and grooming facilities. Too many steps. Not user friendly at all. I still cannot select more than one pet in a family for any services. You have to select each pet and make a reservation or grooming appointment. We are so busy and this is very time consuming. Really super unhappy that the integrated credit card service does not have a tip line on the terminal (I am not asking a person prior to running the cc if they want to tip). Your software was highly recommended by your sister comany Impromed. We used their software for 20 plus years - they have excellent software for boarding/grooming-you might take a look see at it for "enhancements". We were at the point where we had to buy a new server from Impromed and after talking to their sales team we felt like we should give Pulse a try. We regret not staying with Impromed. After all the time we have invested switching over we are sticking with Pulse because we've been told over and over the boarding module will be improved and that you are actively working on it. I am really beginning to wonder. So again, not a great review. You have the potential for sure but it's frustrating working with Pulse software.

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

because your sister company highly recommended your software

Review Source

JP

Jason P.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Practice Manager"

February 17, 2025

5.0

Overall it has been positive. Would like more out of the client campaigns.

Pros

Easy system to learn and maneuver. Creating packages and procedure was easy and helpful.

Cons

I feel that client campaigns (SMS, email and post card) could be better as far as formatting and ease of use. I was told that I could not do text campaigns through Pulse and had to use Rapport. Rapport and Pulse don't syce well.

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

Corporate made the change and we had an outdated system that did not preform reporting well.

Review Source

RZ

Robin Z.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Pulse review"

February 25, 2025

2.0

We felt like we were oversold how great the system is. It was a nightmare switching from Avimark to Pulse. We switched 3 years ago and are still trying to figure things out in Pulse.

Pros

It's cloud based, and it can be accessed from anywhere

Cons

The reporting, the lack of training, lack of support and features (we have 3 clinics and I feel we should have been informed about going the Enterprise route) Some of the features they have access to would be great. We have to manually fix things and it is tedious and time consuming.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

To move to a cloud based system away from having to have a server.

Review Source

MR

Megan R.  
Office  
Veterinary  
Used the software for: 1-2 years

### "Covetrus Pluse in the workplace"

February 14, 2025

5.0

Overall I feel like the system runs well. There are times when patients are hard to find by name.

Pros

I like the ability to see previous appointments and relevance to what the are coming in for each time

Cons

Searching for documents attached. When searching for patients sometimes you are not able to find them. Also files are easily deleted by accident or just disappear sometimes making it hard to schedule.

Review Source

JD

Jamee D.  
CVPM  
Veterinary  
Used the software for: Less than 6 months

### "Great Integration!"

February 14, 2025

4.0

Any switch of PMS is stressful but training was helpful. Could have used better in person on day live date. Our data took almost a week to fully transfer which was a problem. I look forward to future updates and continued improvement

Pros

Integration, all information easily accessible

Cons

Inventory, reports, not as customizable as I would like

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)

Reason for choosing Covetrus Pulse

Mostly cost and ease of use of program. EzyVet was very expensive.

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

Server life ending. Wanted to switch to Cloud based.

Review Source

SM

Sam M.  
Operations Manager  
Veterinary  
Used the software for: 1-2 years

### "Evet Pulse"

March 9, 2025

5.0

overall we enjoy it and would love to see more features added

Pros

client search is easy to use and brings up our clients faster than other softwares

Cons

no mobile app for clinics which is a little bit of a hassle when our clinics are closed

Switched from

[Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/)

evet was easier to use and not so complicated

Review Source

JK

Jessica K.  
Practice manager  
Veterinary  
Used the software for: 1-2 years

### "Pulse review"

December 20, 2024

5.0

Positive and it continues to improve as new features are added.

Pros

Cloud based, can customize features, easy to learn

Cons

Can’t cut and paste an appt for another date

Alternatives considered

[ezvetpro](https://www.capterra.com/p/220642/ezvetpro/)

Reason for choosing Covetrus Pulse

We use covetrus for our distributer and other services

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

We needed cloud based software and this was the best option.

Review Source

DM

David M.  
Veterinarian  
Veterinary  
Used the software for: 1-2 years

### "Love Covetrus Pulse. "

February 19, 2025

5.0

Covetrus pulse has been great for our clinic. It’s easy to use and follow when looking back on records.

Pros

Ease of use and I can access it from any computer or tablet

Cons

I wish there was an easy way to input puppy litters instead of putting in each puppy separate.

Alternatives considered

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Reason for choosing Covetrus Pulse

Ease of use and accessibility is better with pulse.

Review Source

BU

Brent U.  
Owner  
Veterinary  
Used the software for: Less than 6 months

### "Sommer Vet Hospital"

February 19, 2025

2.0

Poor and frustrating. On boarding felt halfway done.

Pros

Doctor notes don’t take much time at all.

Cons

A lot. The inventory side of the program is atrocious. The software seems way too inefficient with more than necessary steps to get things done appropriately. Also, very frustrating that if you change your exam template it changes past completed notes.

Reason for choosing Covetrus Pulse

We chose it because we joined PSI and vetsuite. We will be switching away from pulse.

Switched from

[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)

We wanted a better option financially and medically. We did not get that.

Review Source

WF

Wanda F.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Complex but helpful program"

November 5, 2024

4.0

There is a learning curve. The invoicing and accounting system is a bit complex and difficult to explain to clients. Overall, information is easy to find is easy to find, transferring patients and clients is simple. Definitely a useful program.

Pros

The amount of customization available is helpful, information on patient visits is organized and easily acessed, adding documents is simple and fast

Cons

Some processes are time consuming like boarding check in/out and the addition/subtraction of services once they have been sent to invoice.

Alternatives considered

[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)

Reason for choosing Covetrus Pulse

Cost, usability, integration with inventory was the biggest draw

Switched from

[IntraVet](https://www.capterra.com/p/92882/IntraVet/)

Wanted cloud based program, easier acess to information and more customization

Review Source

PG

Patricia G.  
DVM  
Veterinary  
Used the software for: 1-2 years

### "Positive experience with Covetrus"

September 9, 2024

5.0

My overall experience is very good, I really like the product and it is constantly changing for us to have better record keeping, allows us to communicate with the client in several forms and is attached to the MR.

Pros

Very easy to use, has many tools that are very helpful to contact and keep communication with the clients, it is icloud based so I can access my MR anywhere, and much more.

Cons

The system is not always accessible, for a while it was replicating the same Medical note, lately when you save and release it asks you to leave the site, and in previous occassions I had troubles because the MR was not being saved. Don't like that I cannot lock my MR after finishing them.

Review Source

CB

Chelcie B.  
Administrator  
Veterinary  
Used the software for: 2+ years

### "Great software and customer support!"

November 5, 2024

4.0

Very good, every time I call for customer support they are extremely helpful!

Pros

The ease of use. Finding medical records, inputting information, etc. is very easy.

Cons

Need more options for mass updating inventory/labs/services. Would work better if it was laid out like an editable spreadsheet. It is clunky to have to click edit on each item, edit, then save and close before moving on.

Alternatives considered

[ezvetpro](https://www.capterra.com/p/220642/ezvetpro/)

Reason for choosing Covetrus Pulse

The price of Pulse is lower than EZVet per month as well as the conversion price.

Review Source

RT

Roy T.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Updated Covetrus Pulse Survey 2026 - Roy Taylor, Sr"

March 19, 2026

3.0

Much better than previously stated but I'm still having to figure things out without support. In fact my recent experience with World Pay and our credit card terminals still has me and the two \[sensitive content hidden\] very upset and concerned that we are being told how we must receive credit card payments and the lack of terminal receipts and end of day balancing. We have lost control of OUR business as it pertains to Credit Cards.

Pros

Client interface and lab functions are still the best and I do like the client communications to some degree.

Cons

Still way too many button clicks in order to get anything done. I don't like that Client Communications, formerly Rapport doesn't go into the Medical Record without intervention. This should be a communication that is easier to put right in the MR.

Alternatives considered

[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)

Reason for choosing Covetrus Pulse

We thought it would be best suited for our needs and were told it did many things that it turned out that it did not.

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

We wanted a cloud based system and it was time for an upgrade.

Review Source

LM

Liz M.  
Practice Manager  
Veterinary  
Used the software for: Less than 6 months

### "Pulse Review"

August 29, 2024

1.0

Overall this has not been a good experience and I would caution anyone from purchasing this software. If it were up to me we would cancel this service and return to Intravet.

Pros

I like that the doctors signature can be saved in the system for rabies certificates. I like that medical records and vaccine history can be shared directly from the system without having to save as PDFs. I like the integration with rapport. I have also enjoyed working with \[sensitive content hidden\] she is kind and helpful.

Cons

There are too many ways to do one thing. I find this to be tedious and harder to learn. The search feature is not functional at all. When looking up clients, patients, or codes- if I am typing in something specific the system should not populate everything containing those letters. Also employees are listed alphabetically by last name but their first name is listed first- why? We continue to find bugs and problems and have to use work arounds and pay close attention to invoices to make sure our clients are not double charged. The invoicing is awful- it should not be this complicated to add and remove items to an invoice. Invoicing in general is too rigid- it should not be hard to return items, refund items and void payments. The billing feature is not great- the bills print out in a format that can not be used in window envelopes which means I have to self address bills. This is time consuming and terrible. Also the finance charges did not show up on the bills- so we have had to write those off as clients pay their bills this cycle. The system is very slow. The layout of just about every single page in the medical record is overwhelming to look at making it really difficult to find items at a glance. The calendar function is not great- You cant look ahead on the schedule without it defaulting back to the current date- If I am looking at appointment dates in October I do not want to be taken back to dates in August. It is simply not user friendly for receptionists and managers.

Switched from

[IntraVet](https://www.capterra.com/p/92882/IntraVet/)

We thought the added features of Pulse would make it a better fit for our needs

Review Source

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