--- title: "Covetrus Pulse Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Covetrus Pulse Software - reviews, pricing plans, popular comparisons to other Veterinary products and more." source_url: "https://www.capterra.com/p/130107/Covetrus-Pulse/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Covetrus Pulse Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Covetrus Pulse ## What is Covetrus Pulse? Covetrus Pulse is a cloud-based veterinary practice management platform built to unify your practice’s workflows, enhance productivity, and let your team spend more time on patient care rather than administrative tasks. Pulse brings together everything your practice needs, from scheduling and medical records to inventory, client communication, and embedded payment processing, into one flexible, connected care environment for increasing efficiency and profitability. Key Features & Capabilities: • AI-Powered Automation: It automates workflows (appointment and service reminders SOAP notes and treatment summaries for later review), enabling veterinarians to reclaim an average of 6 hours per week per DVM\* for more meaningful, clinical work. • Cloud Access & Flexibility: access records and manage workflows from any device • Treatment Board & Visual Workflow: Offers real-time patient status tracking, treatment planning, and more. \* Covetrus internal usage data, 2025. ## What is Covetrus Pulse used for? [Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 543 user reviews Reviews sentiment Positive 75% Neutral 17% Negative 8% Pros & cons Quick staff onboarding experience Remote access and cloud features Cumbersome and limited reporting Complex and unreliable payment system Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Covetrus Pulse?[Manage this product listing](https://www.g2.com/products/covetrus-pulse/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Covetrus Pulse 4.0 (543) VS. [4.6 (294)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price Contact vendor Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (543) Ease Of Use 4.6 (294) Value For Money 4.0 (426) Value For Money 4.6 (280) Customer Service 4.3 (534) Customer Service 4.7 (292) ## Covetrus Pulse alternatives [4.7 (89)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (279)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (112)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/) [4.9 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234498/Instinct-EMR/) [View all alternatives](https://www.capterra.com/p/130107/Covetrus-Pulse/alternatives/) ## FAQs about Covetrus Pulse Overview ### What problems does Covetrus Pulse solve? Covetrus Pulse solves fragmented veterinary practice workflows by centralizing patient records, appointment calendars, billing, inventory, lab results, and client communications. Cloud access helps mobile veterinarians, multi-location hospitals, and after-hours staff retrieve charts and update notes remotely. Custom forms, color-coded scheduling, and integrations help receptionists, technicians, and doctors organize care and reduce paper-based administration. Answer based on 313 reviews Overview ### Which roles and teams benefit most from Covetrus Pulse? Covetrus Pulse is most used by veterinary practice managers, office and hospital administrators, and clinic operations teams managing daily scheduling, billing, inventory, and client communications. Veterinarians and practice owners rely on it to review patient records, oversee clinical workflows, track practice performance, and coordinate care with receptionists and veterinary assistants. Answer based on 536 reviews Overview ### What company size and industries is Covetrus Pulse built for? Covetrus Pulse is built for small veterinary practices, with 99% of reviewers from small businesses and 94% in veterinary services. It supports companion, small animal, equine, and mixed practices in North America, while also serving some medical practices (3%) and hospital and health care organizations (1%) for veterinary use. Answer based on 543 reviews Features and Usability ### What are the key features of Covetrus Pulse? Covetrus Pulse includes core veterinary practice features for patient records management, appointment scheduling, billing and invoicing, and payment processing. It also supports prescription processing and charting for clinical workflows, while confirmations and reminders help practices send appointment and patient communications. Inventory management and client management cover day-to-day operational records. Answer based on 174 reviews Limitations ### Does Covetrus Pulse have reliability or performance issues? Covetrus Pulse provides a cloud-based veterinary practice platform with broad functionality, but reliability concerns affect some clinics. Veterinary teams describe easy navigation and responsive support when problems arise, while others encounter slow loading, freezes, outages, and update-related glitches. Teams also report issues with inventory, invoicing, search, and certain hardware integrations. Answer based on 152 reviews Integrations ### Which third-party tools and platforms does Covetrus Pulse integrate with? Covetrus Pulse integrates with PetDesk and Weave for client communication, reminders, and access to practice management data. It also connects with Covetrus vRxPro for prescription-related workflows. Reviewer feedback indicates that PetDesk and Weave integrations may have limits in writing communication or client information back to Pulse records. Answer based on 62 reviews Getting Started and Support ### How easy is it to onboard and train a team on Covetrus Pulse? Covetrus Pulse offers in-person and live online training, webinars, documentation, and videos. Reviewers report that doctors, medical teams, and new hires usually learn the basics quickly, often within days. CSRs, managers, and staff handling reporting, inventory, billing, or configuration may need more time because those areas have a steeper learning curve. Answer based on 94 reviews Getting Started and Support ### What customer support options does Covetrus Pulse offer, and how do users rate the experience? Covetrus Pulse offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representative assistance, and chat. Users often report quick, helpful responses and useful training resources, particularly through chat. However, some describe limited support availability at preferred hours, inconsistent issue resolution, and slow follow-through on feature requests. Answer based on 175 reviews Features and Usability ### How well does Covetrus Pulse manage client and patient records? Covetrus Pulse centralizes client and patient records, communication logs, lab results, and customizable forms for veterinary practices. Mobile and paperless teams value remote access, reminders, and record organization, but some clinics find searches unreliable, navigation overly click-heavy, and account workflows restrictive. Migration and alert setup also require careful verification. Answer based on 120 reviews ## Who uses Covetrus Pulse? Based on Capterra reviews from the past 4 years ## Pros and Cons Quick staff onboarding experience 87% positive reviews out of 78 Most reviewers indicate training and learning curve is manageable, with intuitive design making staff onboarding fast and straightforward. Cumbersome and limited reporting 72% negative reviews out of 47 Most reviewers indicate reporting is slow, confusing, lacks customization, and requires excessive manual effort for useful data. Remote access and cloud features 92% positive reviews out of 66 Most reviewers find cloud integrations enable flexible, remote access and simplify updates, backups, and device compatibility. Gabby B. Talent and Culture Coordinator, 11 - 50 employees. "The fact that is Cloud based was very helpful to avoid overload of our servers." Complex and unreliable payment system 80% negative reviews out of 44 Most reviewers find payment processing confusing, lacking integration, and difficult for tracking, reconciling, and managing financial transactions. Sarah B. Owner, 2 - 10 employees. "The accounting systems seem(Billing and payments) are difficult to understand" Reliable veterinary management platform 88% positive reviews out of 43 Most reviewers describe eVetPractice as user-friendly, affordable, and supported by responsive customer service and regular improvements. Frequent slowdowns and inefficiency 84% negative reviews out of 43 Most users report performance and speed issues, including lag, crashes, and time-consuming navigation during busy periods. Brent U. Owner, 2 - 10 employees. "The software seems way too inefficient with more than necessary steps to get things done appropriately." ## Features AI summary Based on 1,661 Veterinary reviews Capterra data shows that buyers of veterinary software rank the following features as their top priorities: - **Billing & Invoicing** (**60%** of reviewers rated this feature as critical) - **Patient Records Management** (**67%**) - **Charting** (**59%**) Covetrus Pulse supports all three of the features reviewers value most: **Billing & Invoicing**, **Patient Records Management**, and **Charting**. Together, these capabilities help veterinary practices manage financial workflows, maintain complete and accessible patient histories, and document care accurately, allowing teams to run day-to-day operations more efficiently and support better patient service. Billing & Invoicing 3.5 (281) 69.40% of 281 reviewers that rated this feature as important or highly important This aspect lets you invoice for multiple pets, email statements, and manage open balances. Some users say invoicing is straightforward and like client discount visibility, but many find the process confusing, reporting layout issues, duplicate charges, and difficulty tracking payments. Patient Records Management 3.8 (281) 71.89% of 281 reviewers that rated this feature as important or highly important With this capability, you can document, customize, and access patient medical records efficiently. Reviewers appreciate customizable templates and easy emailing, but many mention the process is time-consuming, navigation is clunky, and too many steps are required to find or enter information. Charting 3.6 (90) 77.78% of 90 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Prescription Processing 3.8 (175) 57.14% of 175 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Appointment Scheduling 4.0 (281) 67.26% of 281 reviewers that rated this feature as important or highly important Covetrus Pulse gives you flexible tools to book, view, and manage appointments, including color coding and quick add options. Some reviewers find it easy to use and helpful for daily workflow, but many report issues with double booking, lack of multi-patient scheduling, and cumbersome rescheduling. Payment Processing 3.8 (245) 65.71% of 245 reviewers that rated this feature as important or highly important It helps you process payments and track transactions, with options for integrated credit card systems like WorldPay and CareCredit. Users think the integration streamlines workflow, but many report confusion with refunds, slow processing, and frustration over discontinued integrations with preferred processors. Covetrus Pulse 31 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Covetrus Pulse gives you flexible tools to book, view, and manage appointments, including color coding and quick add options. Some reviewers find it easy to use and helpful for daily workflow, but many report issues with double booking, lack of multi-patient scheduling, and cumbersome rescheduling. This aspect lets you invoice for multiple pets, email statements, and manage open balances. Some users say invoicing is straightforward and like client discount visibility, but many find the process confusing, reporting layout issues, duplicate charges, and difficulty tracking payments. Track and manage schedules and meetings via an integrated calendar Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Covetrus Pulse offers automated appointment confirmations and reminders, integrating with services like Rapport and VetShout. Reviewers appreciate time savings and multiple communication channels, but some say reminders are unreliable, cause client confusion, and require third-party tools for better accuracy. A collection of customer information such as contact details, demographics, previous interactions, etc. Store and organize documents in a centralized system Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Digitally sign online documents Reminders sent via email Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes Track and manage inventory levels to maintain proper supply Ability to chat online in real time Online portal where patients can access information such as health records, treatment plants, etc. With this capability, you can document, customize, and access patient medical records efficiently. Reviewers appreciate customizable templates and easy emailing, but many mention the process is time-consuming, navigation is clunky, and too many steps are required to find or enter information. It helps you process payments and track transactions, with options for integrated credit card systems like WorldPay and CareCredit. Users think the integration streamlines workflow, but many report confusion with refunds, slow processing, and frustration over discontinued integrations with preferred processors. Enables pharmacists to process single or multiple prescriptions simultaneously Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Track the status over time for a request, process, asset, or transaction Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Features 3.6 (484) 3.6 Based on 484 reviews ## Pricing Value for money 4.0 (426) Value for money 4.0 (426) 4.0 Based on 426 reviews ## Integrations [ Covetrus vRxPro](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/) ## Support, customer service and training options Customer Service 4.3 (534) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (534) 4.3 Based on 534 reviews ## User reviews Overall rating 4.0 Based on 543 reviews Filter by rating Counts reflect reviews available in this feed. 5(219) 4(187) 3(91) 2(20) 1(26) Mentioned topic Recent reviews first, then most helpful RE Reviewer Vet Used the software for: 3-5 years ### "Very slow to load with lots of bugs" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 14, 2026 Software is much too slow, and there are too many bugs. The downtime is unacceptable. Software is getting worse over time. I feel trapped because it would be too much work to change software when we have thousands of patients to migrate. Pros Easy to pick up and learn for locums and new staff. Very little onboarding needed. Customizable. Ideal workflow for a clinic with 2-3 vets. Cons Pulse has become unstable in 2025 and 2026 and there has been too much downtime. The new AI features have slowed down the program significantly. Patient records load too slowly. Saving patient files is not reliable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dana P. CSR Used the software for: 3-5 years ### "Great Cloud Based Recordkeeping!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 30, 2026 Overall working with pulse has been great. Its easy to use and we don't have to worry about servers being down. We have internet- we have Pulse. Pros I love that Pulse is easy to navigate through the site and can be accessed from anywhere since it is cloud based. No installations required! Cons The transition from DVMax to Pulse was rather tricky and the records that have transferred over look wonky. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Veterinarian Used the software for: 3-5 years ### "Please read before considering Pulse. Software is very poorly designed" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 6, 2026 I truly find Pulse to be a significantly inferior operating software. Every time the company updates the program - it seems like more options fail to work. After the most recent update, now the patient search and find options just don't work any more. I really wish we could more easily change our software - working with Pulse is one of the most tedious, time consuming and frustrating parts of my day. Pros It is a cloud based software, but that is one of the few benefits. Most of the updates seem to make the system slower and more difficult to use. Cons We have been using Pulse for 5 years now. I am frustrated with the software on a daily basis. It is an extremely slow interface ( much time wasted waiting for software to respond), there are many options that don't work correctly ( search functions, refilling prescriptions, writing notes ). I generally find the software exhausting to use - so many mouse clicks are required to accomplish even the most simple tasks, navigating from patient file to entering charges to checking out patients is extremely inefficient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lindsay B. Veterinary Assistant and Office Manager Used the software for: 3-5 years ### "Bessemer Equine 2" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 March 23, 2026 Pros We do like how accessible the program is out in the field. We are a mobile practice, so we are more often than not stallside when needing to pull up the patient's history. Cons The patient search function is not useful. We could type in the first 3-5 letters of a horse's name and it won't show the horse on the list of patients to choose from. When we are in a patient's file, click quick invoicing, it kicks us to the top of the owners list of horses instead of bringing us right to the patient's file we were just in. That gets frustrating. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Manager Used the software for: 3-5 years ### "Updated Covetrus Pulse Survey 2026 - Roy Taylor, Sr" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 March 23, 2026 Much better than previously stated but I'm still having to figure things out without support. In fact my recent experience with World Pay and our credit card terminals still has me and the two \[sensitive content hidden\] very upset and concerned that we are being told how we must receive credit card payments and the lack of terminal receipts and end of day balancing. We have lost control of OUR business as it pertains to Credit Cards. Pros Client interface and lab functions are still the best and I do like the client communications to some degree. Cons Still way too many button clicks in order to get anything done. I don't like that Client Communications, formerly Rapport doesn't go into the Medical Record without intervention. This should be a communication that is easier to put right in the MR. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Manager Used the software for: 3-5 years ### "Reporting issues" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 February 20, 2026 Outside of the management aspect, Pulse is easy to use. The reporting and inventory are the biggest hang ups for me. Pros It is a user friendly model, the financial reports are always accurate, the scheduling system is easy to use and customizable. Cons It takes multiple steps to accomplish one task, the customer support lacks during the on board training, usage reports and inventory are not always accurate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Co-Owner Used the software for: 3-5 years ### "Increased Price With No Explanation - 3 Months Later, No Answer" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 December 3, 2025 On \[sensitive content hidden\], Covetrus Pulsa confirmed via email that our subscription rate would remain at $240. However, our April invoice reflected a charge of $276. Since then, I have followed up repeatedly—through email, voicemail, and LiveChat—without receiving an explanation or a refund. It is now July, and despite numerous attempts to resolve this issue, there has been no meaningful response. LiveChat representatives have been courteous but consistently state they are unable to assist with subscription issues and that the matter has been escalated. Yet, I have received no follow-up or resolution. This level of service is unacceptable. I was explicitly told the rate would not change, and I expect a clear explanation and correction of the overcharge immediately. I have invested significant time trying to resolve what should be a straightforward billing issue. Please address this promptly. Pros LiveChat representatives are always courteous and quick to respond. They are not always able to solve the problem, but are friendly and easy to work with. Cons Despite multiple attempts to resolve a billing issue—regarding a confirmed subscription rate that was not supposed to increase—I have yet to receive any explanation or update on a refund. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Hospital administrator Used the software for: Less than 1 year ### "Stay away from Pulse by Covetrus" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 1, 2025 I wish I never chose the software and was embarrassed that this was the choice our company went with getting out of the contract was the best thing that we did. Pros Covetrus pulse was supposed to be a plug-in play easy way to transition from cornerstone to a cloud based software, but it did not live up to the expectations. I honestly cannot think of one positive thing about the software and was relieved when we finally ended our contract with them. Cons Covetrus pulse was bulky and hard to use, but even harder to set up. Our data migration from cornerstone came over in all the wrong categories and miss labeled support staff as doctors among other things. It was a headache and the support team at Covetrus was less than helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer RVT manager Used the software for: 3-5 years ### "Good for most General Practices" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 11, 2025 Overall a good program. I appreciate they have lots of training videos, and live support. It makes it easy training new employees. Overall user friendly as well Pros Covetrus has several programs that integrate with it, and they are always adding more features. They are also a beta program, and allow customers to make suggestions Cons Sometimes it can be frustrating with the limitations of the types of reports they offer to track revenue. If I want to track how many dental packages we do, we have to add up all the revenue ourselves. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Manager, Inventory Manager Used the software for: 3-5 years ### "Would recommend for smaller clinics " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 3, 2025 Works as intended, would prefer a way to send messages/emails through it. Easy to learn and get help. Support is typically great. The integrations need help, rapport, online pharmacy, microchip registration etc need help. System itself is great. Lacks year end reports. Pros The ease of being able to real time chat with someone for any issues. Easy to learn. Click vs F keys or tabbing. Cons Not being able to run some year end reports easily. There is no messing/emailing through the system for staff. To send phone messages or concerns etc. Still have to hand write these or type them up and print them and give them diretly. The full sign up to start using process is very lengthy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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