Who Uses This Software?

Home improvement industry


Average Ratings

28 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    It's a free app avalibale for both Android and iOS.
  • Free Version
    Yes
  • Deployment
    Mobile - Android Native
  • Training
    No
  • Support
    Online

Vendor Details

  • Joist
  • www.joist.com
  • Canada

About Joist

A tool for contractors that allows you to estimate, invoice, and manage projects from your iPad, iPhone, Android, and web.


Joist Features

  • Accounting Integration
  • Budget Tracking/Job Costing
  • Change Orders
  • Commercial
  • Contract Management
  • Contractors
  • CRM
  • Equipment Tracking
  • Estimating
  • Incident Reporting
  • Mobile Access
  • Offline Access
  • Residential
  • RFI & Submittals
  • Subcontractor Management
  • Accounting Integration
  • Audit Trail
  • Customizable Templates
  • Electrical Estimating
  • Historical Database
  • HVAC Estimating
  • Plumbing Estimating
  • Project Management
  • Reporting/Analytics
  • Subcontractor Management
  • Takeoff
  • What-if Analysis

Joist Reviews Recently Reviewed!


Capterra loader

Joist was my starter invoice application. It allowed my small business to go to the next level

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that joist is easy to use from computer or smart phone on the go is not a problem. Joist is easy to use and understand even for older people who are not use to computers. When a payment is sent I can update my invoice so that I may see how much I have made even can update payment plans and make contracts

Cons: The fee for receiving payments via the app. Sometimes the site and app can be down for maintenance when I really need it

Love Joist but support resolution has difficulty

Apr 29, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For Free software I can't complain - it does a great job at almost everything. I have several friends that are now using it and love it. I don't use Quick Books but it does have a sync feature if you use QB.

It takes a little getting use to when adding Items and clients but once it is set up it is awesome!!

Cons: The only problem I am having is sending email from my Samsung Galaxy Tab A device. I can create invoices but when I send them it acts like it works but doesn't send anything. I have had a ticket open for several weeks with little being done.

I can send from my PC and my Phone but not my tablet. It is like it does not send my email request to the Joist server. I believe the problem to be with the APP itself.

I am waiting on someone to call me that can look at my account while I am sending email to see what if anything they are getting from my app.

Overall: Professional look and on the spot updates for materials used and labor expended which really increases accuracy. I really really love this product... I just hope I can get the email thing worked out.

This is one of the best app finds !

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program does everything high priced software does, and it absolutely FREE!!!

And not only is it not bogged down by ads, the developer has been adding more free stuff at a rapid pace, from taking credit card payments and e-checks directly though the app, to adding features to the quotes and bills themselves.

Now, while this software is made for general contractors, i use this for my own art and technology business.

And the few times I had questions, emails were returned with in hours!

Cons: To be honest, there really are no cons to this software. It is truly a work of art. You can tell that this app was created by someone who truly "gets it".

Capterra loader

10 out of 10 hands down

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, price, reliability, functionality

Cons: ONLY complaint is not capturing IP address/digital signature being more secure

Overall: We have used Joist and recommended this to many for years! It is one of the best programs I have used for agreements. Integrates photos, multiple addresses, save frequently used items, easy export- the perfect solution for a company on a budget!

Excellent

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very user friendly and looks great. Estimates and invoices look very clean and professional. Customers can pay with credit card or electronic check, excellent feature.

Cons: Like all of it. There should be a way to notify and remind customers that they have an unpaid invoice.

Easy to use, your business will cruise

Apr 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, the layout and interface is fantastic. You can integrate quick book with it. Create estimate within a minute and email it to your customer.

Cons: Can't add photos of an item. You have to add separate as an upload option but not as an individual item

Overall: It's been my go to software. Use it at least 1-2 hours a day. Great software for specifiers, estimators and Sales.

Works great for invoicing

Jul 05, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: The app itself works great. Very helpful to email customer a invoice, estimate or a receipt right on the job

Cons: First- I wish when I look up a Customer Support, it would not only pull up his contact info, but also a history of his jobs/invoices

Second- when you have customers pay with cc, joist uses WePay to process. WePay is a joke, zero communication, they went right into my bank acct and stole money simply because a customer clicked a dispute button because he was mad I didn't answer my phone when my sister was in a hospital.GONE and only through chats online have I received a pitiful notice that it will take up to 45 days to return my money, even after it took the blink of an eye to steal it. Crooks! And I will stop using joist just because of this instance. Boot WePay, hire a legit company like PayPal and I'd come back. Until then, I'm looking for new invoice company.

Joist was the first software we used for painting estimates

May 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I liked how it was an estimating software and a CRM all in one. I also loved that I could send out formal Invoices.

Cons: It didn't have any way to have customers pay online which made my job a lot more difficult since I had to chase down payments and wait for checks.

Fast, clean interface

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The Joist interface is all about speed and ease of use. Even on slow network connections, Joist remained zippy and far less painful to use than other cloud-based systems. Solid set of features, even in the free version.

Cons: We deal with a lot of monthly-invoiced, repeat customers. I wish Joist would add support for customer credits. Some of our customers would send a large check to cover several months, and there is no easy way to make Joist account for this scenario. We ultimately moved to another invoicing platform, but would certainly reconsider Joist if this feature is ever added.

Outstanding tool. A must for all contractors.

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The mobile app and web interface are outstanding. It is so easy to generate a quote, invoice clients and record payment. The ability to email or text the invoice to clients is awesome. Custom contracts and phone inclusion allow for a wide range of customization. The ability to export clients is a huge time saver. I love how I can get an email copy of what is sent to the client.

Cons: The function on the mobile app and the web interface are different. I wish it had the ability to export info to excel or other format.

Overall: I can do estimates and bill clients on the spot. Customer love how they get a quote, invoice and or receipt right-a-way. I like how easy it is to use and how it has a web interface as well as the phone ap.

Great, fast invoicing system

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Speed is king with Joist, whether using their web interface or the excellent mobile app. The app is fast and responsive, even when operating on a fairly weak data connection. For quick and dirty invoicing, it's hard to beat the speed and efficiency of Joist.

Cons: For recurring customers that like to pay ahead, I wish there was an account credit feature where you could add a credit to the customer account and then simply apply remaining credit to a new outstanding invoice.

Overall: Use Joist for free-lance work and love the speed and ease of use that Joist provides. A great no-fuss invoicing solution without being weighed down by full-blown accounting software features.

Capterra loader

The best business app

Sep 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity, easy to use, keep every record.

Cons: When you sign or your customer and you modify the document you have to sign again, and again.......

Overall: excellent.

Great Product!

Aug 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This has been an excellent product that our company uses for estimates. The best feature is that it is free! The presentation is clean and simple. We love the product and the customer service is great.

Cons: Would love to see a Good, Best, Better format in the future. We would definitely pay for a subscription for that format.

Capterra loader

A PORTABLE INVOICE APPLICATION

Jun 08, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I was able to start with a trial version then later i purchased a full product because it was helpful for my accounting and all round cost estimation daily, and i also document every payment made daily

Cons: the challenge involves sending invoices has emails, i think the product experience some network or web glitch, and the interface resolution not too good enough, but still manageable

Overall: it has helped me to do without my pen, and i have been able to keep records up to date of all invoices

Admin

Dec 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Great program always works and easy to use.

Cons: Can not find anything wrong very happy.

Excellent for a small business owner

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Joist gives you the ability to keep track of customer information, produce invoices onsite, and bill all in the same package.

Cons: It didn't have all of the features I was looking for.

Overall: This is a good product. The only drawback is that it can't handle scheduling in addition to it's other functions. If I was working by myself, I would probably use it -- the pricing is really good.

So simple and free.

Nov 14, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is web based, in other words it does not reside on your local computer. But it doesn't matter since all you invoices, estimates and bids reside online. This is very simple software to get used to even for busy contractors. My thanks to the developers.

Overall: Speed and efficiency. It simply makes my life easier.

Josit Review

Jul 16, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: That you can access your company information from anywhere. The ability to invoice out in the field.

Cons: I did not like that you can not run credit cards directly thru joist on the spot.

Encrypted to protect you and your customers data

Apr 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Professional appearance. The documents made with my customers are official legal binding documents. It saves clients, and line items

Cons: I wish I could set up a saved "notes for customer" section so that I do not have to write up a full contract every time. The headers, and footers are saved.

This software simply works.

Mar 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of use for this software has been a welcome change to the paper I used to use with spreadsheets etc. this software allows easy business operation.

Cons: No integration with other software when I grow, and speed of use within the app. better attention to quotes pushed to invoice will greatly help.

Pretty Good App for Invoicing On The Go

Sep 12, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: This software is easy to use and straght forward. It allows you to easily create invoices from your smart phone or tablet on the go, and have a customer put in their credit card information directly, which keeps their information secure.

Cons: There are limits to the type of invoice you can create, and the invoices can only go to one person (the account manager). There is no way to copy another email address (such as accounting) so management can review what is going on directly.

Overall: Easy product for creating quick invoices and having clients pay securing.

Customer Service is NON EXISTENT

Apr 23, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It was convenient to use as far as sending estimates.

Cons: The fact that you are unable to get in contact with customer support. I have had documents in review for over 3 weeks. One of my clients made a payment 2 weeks ago and I have been trying to contact someone from Joist to try and get access to my money with no luck! So for over a month I have been trying to get in contact with someone from customer support.

Overall: Customer support is non existent. For over a month I have been trying to contact someone. I am ready to get my money out of there and delete this app from my phone.

Capterra loader

Good for contractors

Jun 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the estimate and invoice feature the most

Cons: would be better if I can import contacts directly from my phonebook

Paid but Contractor Never Got the Money, May be Fraudulent App

Sep 04, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: As an end user, the experience was great. I received an invoice from a subcontractor for ~$13K. I was quickly able to click and pay, but then...

Cons: A month after I made the payment the subcontractor called us for collections. After a lot of back and forth, it hasn't been resolved. Chatting with their support today their response was "I see the delay and I completely hear you, You could ask the contractor to contact us and we would be able to speak to him and help him with this definitely." Essentially, other payment apps like square are same day or next day payouts. They are now asking that I send joist photos of the job and sign documentation. Is this a payment app or title company? In short, we stepped into a mess with this app.

Overall: Great at taking your money, very hard at getting the money to the intended group. We're now working with Visa on a chargeback case as the app appears fraudulent.

It's okay

Mar 25, 2019
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: It was easy to build an estimate and input customer information.

Cons: It is not trackable like other programs we have found.

Overall: We have used a couple different programs for invoicing but Joist is not as all inclusive as others. It is good for estimates and invoicing, but as far as CRM and running reports it is lacking in those areas. It is very user friendly, but just needs a little more in the CRM and reporting areas.

I found what I needed for my startup company with Joist.

Feb 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use and maneuver around.

Cons: Needs to have links to tax rates

Overall: I am starting up my construction company and needed a estimator program that would not take a lot of working capitol to get started. The program proves to fit my current need in giving my customers a professional and complete estimate.

Recommendations to other buyers: I have only used it for two estimates. Once I have had more time to use this program I will probably have more advice.

They don't give you your money when paid in a timely maner

Feb 19, 2019
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It is easy to use to provide a bid or invoice. DO NOT USE IT FOR PAYMENTS!!

Cons: DO NOT USE THIS APP FOR ANY PAYMENTS. IT IS POSSIBLY THE WORST I HAVE EVER SEEN.

Overall: My experience with the bid creation and invoice is fine. My issue is with the payment processing. I was paid $40,000 and am still waiting to get my money over two weeks later. If I would have just let them mail me a check I would have had the money in my account ten days ago. I am now trying to run a business with no funds to pay anyone. I am working a large job and rely on the construction draws to pay contractors and employees but when this company is holding my payment for what is said to be 18 days total it is devastating.

This is an easy to use ,on the go software,for today's fluid projects.

Apr 29, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: Good support,line item estimates,all from your iPad. Print,manage,Go!