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MedEvolve PM is the preferred Practice Management system for small to medium sized physician practices in the U.S.

Product Details

MedEvolve Practice Management (PM) Software helps specialty practices improve their speed, accuracy, productivity and revenue. Our clients consider MedEvolve PM to be the hub of their practices' operations. The scheduling workflow easily optimizes for maximum density by provider, resource or location. Other capabilities include one-click first-available appointments, simple blocking and rescheduling for provider conflicts, individual or batch eligibility verifications and billing management.

Contact Details

MedEvolve

http://www.medevolve.com

Founded in 1998

Located in United States

MedEvolve PM Info Sheet 1
MedEvolve PM Info Sheet 1
MedEvolve PM Info Sheet 1
MedEvolve PM Info Sheet 2

Starting Price

  • Not provided by vendor

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours

MedEvolve Features

Claims Processing
Claims Scrubbing
Code & Charge Entry
Compliance Tracking
Customizable Dashboard
Dunning Management
Insurance Verification
Invoice History
Practice Management
Quotes/Estimates
Remittance Advice
Claims Management
E-Prescribing
EMR / EHR
HIPAA Compliant
Insurance Eligibility Verification
Inventory Management
Multi-Office
Multi-Physician
Patient Billing
Patient Portal
Patient Records
Patient Registration
Patient Scheduling
Physician Scheduling

MedEvolve Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
4/5

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Showing 22 of 22 reviews

Showing Most Helpful

Showing 22 of 22 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Diana G.
Manager
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
June 29, 2018

“Works well for our expanding clinic. ”

ProsI am responsible for training employees to use MedEvolve in our clinic. This program is extremely easy to teach/learn, no matter previous computer experience.
ConsI am still being told MedEvolve they can not do an update to their system to hide errors or outdated information (i.e., insurance plans that assimilate continuously, duplicate referring physician profiles, etc). We do review new systems that come out to stay current on what is on the market and, while MedEvolve remains our choice, every other system we have looked at is able to perform this service. Our system is full of errors that I can not hide from the user group to keep them from choosing wrong information.
Reviewer Source 
Source: Capterra
June 29, 2018
Cydni S.
Coding Specialist
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
February 15, 2018

“I work with MedEvolve every day!”

ProsI love this program. I have been using it for almost five years now! The scheduling is super easy. Creating new patients and searching for existing patients is a breeze. I work in the control function mostly posting charges for all the doctors, and I feel that it is very user friendly. They have great customer service...any time I have any trouble I always get a quick response via email or a phone call from really nice representatives.
ConsEvery once in a while the check eligibility function on insurances freezes up and I get knocked out of MedEvolve and have to log back in, but other than that I don't have any major issues/cons with this product!
Reviewer Source 
Source: SoftwareAdvice
February 15, 2018
Barbara H.
Insurance/Billing Department
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 27, 2018

“I've been using this system for almost 7 years & I love that it is easy to learn & use!”

OverallA working knowledge of billing - posting - of patient charges- Insurance payments -Patient payments!
ProsThat when there is an issue - help is just a phone call or an email away. The support team is always willing to go the extra mile to help with any situations even when it is an IT issue or our EMR is the culprit. The support team again is great-they explain and teach and help - they deserve a GOLD star.
ConsThat we have to have 2 systems ie:EMR. It is very frustrating to have to work within two different systems and unfortunately the EMR we have is going away so we will no longer have medevolve in a few months.
Reviewer Source 
Source: Capterra
June 27, 2018
Robyn C.
Administrator
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: Capterra
July 11, 2017

“have been with MedEvolve for many years, support has changed greatly since the beginning years.”

Overallbefore going with MedEvolve we did all our claims on paper and kept paper ledgers for statement purposes. Looked at several software systems back in 2002 and MedEvolve was the easiest to use and reports were many
Prosease of use - billing software is very good and easy to learn. Appointment scheduling pretty good, don't like the new changes though
Consreports can be a little tricky- lost a report due to an update that I have used since day 1 - sent an email 3/13/17, case 96021, and no one has ever gotten back with me ??? Also had someone working on an issue with an appointment type not transferring to GMed a month ago and still not resolved
Source: Capterra
July 11, 2017
Sharon M.
CDT, MA
Health, Wellness and Fitness, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 29, 2018

“Operator friendly”

OverallI used the system for almost 6 years before our company opted for another software. To say the least, I'm disappointed in the friendliness of the new software. It is a huge learning curve and we have to log into their server first, then log in again for the actual program. Once in the systemt there are two window to manipulate to use the system. I'm not sure what we're doing!
ProsSystem prompts you to the next field, one window to work from. I like the multiview window. Thanks!
ConsNo cons for me! I didn't use the biling part of the system, so I'm not much help there. I used account info, prescription and schedule.
Reviewer Source 
Source: Capterra
June 29, 2018
Cynthia P.
Office Manager
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 16, 2018

“MedEvovle”

ProsI like the ease of the charge posting and case management for different body parts that we in the ortho practice need to be able to specify.
ConsMy least favorite part of this software would be the use of AR table. Once you go into view an account you have to reset your parameters all over. Also account analysis was built to run more specific reports, however I feel the more specific you get the report comes back with nothing after several minutes of loading.
Reviewer Source 
Source: Capterra
October 16, 2018
Jeannie H.
Practice Mgr
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
June 26, 2018

“A good PM program that has the potential to be even better. ”

ProsWhen the support staff answers the tech support line. Can usually get an immediate resolution to an issue. Which is extremely important.
ConsNo longer having Word/Excel capabilities was a huge mistake in my opinion. The custom reporting capability is still very limited & most times extremely difficult to set up a report. Too many different areas to determine if where should try making a report from. Reports, Account Analysis or Data Mining.
Reviewer Source 
Source: Capterra
June 26, 2018
Melissa J.
Insurance Specialist
Medical Practice, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: SoftwareAdvice
March 8, 2018

“Could use some improvement...”

OverallOverall, a good product!
ProsIt helps our office organize appointments for multiple doctors. I love how they added the color change feature to the insurance when it's active (green) or inactive (red.) Very easy to spot a bad insurance from the scheduler.
ConsIt freezes up on me sometimes and kicks me out. I wish it would organize fee schedules for each carrier so we could calculate estimates for patients immediately instead of having an off-site benefits verifier...
Reviewer Source 
Source: SoftwareAdvice
March 8, 2018
Nicole S.
Ophthalmic Coding Specialist
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
July 11, 2017

“MedEvolve is very user friendly and easy to understand! ”

OverallI am easily able to process hundreds of charges on a daily basis to maintain the revenue flow for our practice.
ProsI love how easy it is to operate and navigate through the system! The ease of generating reports (including data mining) is greatly appreciated!
ConsMy one thing I don't really care for is that when I have charges in my inbound queue I cannot always attach them to pull through...I have to do a manual post to make sure the charges attach to the right line item.
Source: Capterra
July 11, 2017
Toby H.
Office Admin
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
July 2, 2018

“Changes have been made so it's taking some getting used to.”

ProsThe software is no problem. It's very user-friendly and easy to learn. It shows up in red anything you forgot to put in that's needed to be what the software is designed for. We have had newly come on board that has picked up learning it within a days time with my problem.
ConsSoftware is not a problem. I just like being able to call and talk to someone instead of waiting on a reply from an email.
Reviewer Source 
Source: Capterra
July 2, 2018
Pat E.
Office Manager
Medical Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
July 21, 2017

“GREAT. ”

ProsInput is user friendly It's easy to manuver between the patient acccounts, tables and applications without opening/closing
Cons1. Need more user flexibility in generating custom reports vs having to submit a request get a quote - sometimes it is a time sensitive issue 2. Lack of user's ability to add claim rules that may apply to specific healthplans 3. Issues with modifying appointment templates
Source: Capterra
July 21, 2017
Melody M.
Office Manager/Biller
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
June 29, 2018

“It isn't as user friendly as other systems I've worked on, but overall it is a decent program”

ProsElectronic posting is easy and takes seconds. Reports from electronic posting are immediately available and easy to access.
ConsIssues with the system not billing tertiary insurance have been brought up several times and not resolved. Reporting isn't user friendly at all and difficult to navigate between different reporting capabilities and get consistent numbers.
Reviewer Source 
Source: Capterra
June 29, 2018
Lena B.
Practice Manager
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 26, 2018

“Good program although a little sluggish for the cost”

OverallEase of use compared to others
ProsGreat features, it really does a lot for you! But you need enough training Uses for all persons in the team, probably best for large users, we are a small practice so we do not have enough people for all tasks etc.
ConsSlowness and sluggishness are a problem right now... It was not always so... The support team "ticket" system is a pain!
Reviewer Source 
Source: Capterra
June 26, 2018
Sydney F.
Owner
Medical Practice, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 22, 2019

“User Frienfly”

OverallSometime servers are down and updates can cause bugs. Mostly have liked using software and it does the job well
ProsVery user friendly Easy to input patient information and insurance plans.
ConsReports are difficult to set up by yourself. Always need help. Standar reports are good
Reviewer Source 
Source: Capterra
February 22, 2019
Jennifer W.
Coder
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
June 26, 2018

“I think it's functional but its UI could be improved to feel more 2018.”

ProsIt is pretty simple and self explanatory. Posting charges is quick and to the point. Doesn't crash often.
ConsI don't like the cases. I don't like how we have so many cases with so many body parts and I want to condense them but MedEvolve doesn't let me delete them.
Reviewer Source 
Source: Capterra
June 26, 2018
Tl P.
Director of Outpatient Business Development
Medical Practice, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
January 26, 2018

“Good product for revenue cycle management”

ProsWeb enabled product and easy to use. We use their billing module only for revenue cycle management. They do have a robust scheduling and analytics module
ConsThe documentation module doesn't have the necessary functionalities to meet the CMS requirements for outpatient rehab clinics.
Reviewer Source 
Source: SoftwareAdvice
January 26, 2018
Donna W.
front office
Medical Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
June 29, 2018

“Overall I'm pleased with the service.”

ProsVERY, user friendly, easy to navigate and train others to use daily, easy to add, change, or update patients information.
ConsStatements to patients are not easy to read, patients are constantly complaining that they cannot see the payments that they made.
Reviewer Source 
Source: Capterra
June 29, 2018
sydney f.
Billing Manager( previous office manager)
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
July 17, 2017

“Have had good experience with software. User friendly. Sometimes there are glitches.”

Overallease of use
ProsEase of use.. user friendly. Ease of coding tools and pop up ICD-10 and CPT coding. Very easy to teach others to input PHI data
Consreports... pivot tables they are difficult to set up but staff is very helpful when reports are requested
Source: Capterra
July 17, 2017
sheri s.
Billing Manager
Hospital & Health Care, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 27, 2018

“Great Program”

OverallHaving a great support team makes it so easy. If there is a problem or question, they are very helpful and quick to respond.
ProsVery user friendly. Support is exceptional
ConsNothing. I have 0 complaints and we have used this program for about 4 years
Reviewer Source 
Source: Capterra
November 27, 2018
Scott M.
Patient serv rep
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Source: Capterra
July 11, 2017

“There has been a lot of issues”

ProsEasy user friendly, most are very quick to learn would have liked a little more training when we started.
ConslOTS OF ISSUES, constant updates that seem to make the system worse. Lots of things we where never shown with the system.
Source: Capterra
July 11, 2017
Stacy M.
Surgery Scheduler
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
July 20, 2017

“MedEvolve is fairly easy to learn and use”

OverallEasier to do my job
Prosvery visual and easy to understand, many different ways to do the same functions so you can use your own preferences and are not stuck using just one way of working
ConsI feel like I could use more hot keys so the mouse isn't used so much on everything. No other issues I have come across.
Source: Capterra
July 20, 2017
Eric D.
Network Engineer
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
June 29, 2018

“Simple to work with. Integration with Phoenix does not always work well. ”

ProsUser interface is easy for end users to understand User creation and administration is easy to use and teach to others
ConsDoes not integrate with Phoenix flawlessly, There are times where support intervention is required to get schedules to properly sync into phoenix
Reviewer Source 
Source: Capterra
June 29, 2018