7SIGNAL Ratings

Overall
4.5/5
Ease of Use
3.5/5
Customer Service
4.5/5

About 7SIGNAL

Find and fix Wi-Fi issues! For organizations that rely on mission critical Wi-Fi to conduct business, 7SIGNAL is a cloud-based Wireless Network Monitoring (WNM) platform that continuously tests the wireless network for performance issues maximizing network uptime, device connectivity and network ROI. Unlike other providers, who monitor the network from the inside-out at the infrastructure level, 7SIGNAL operates on the networks edge, monitoring the air and capturing the user experience. Learn more about 7SIGNAL

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Showing 15 of 15 reviews

Showing Most Helpful

Showing 15 of 15 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Robert T.
Technical Manager, Network
Consumer Goods, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
1/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
August 13, 2019

“7Signal WiFI analyzer review”

OverallI have used it to view connection speeds of clients, interference, DHCP time etc. If the interface and report was easier to use, I would use it more.
ProsThe Saphire Eye has a great feature set with really great potential
ConsGetting the data out of the system is painful. I feel like a need a PHD in 7Signal to get the data out of the system. Because it's difficult to get the data out of the system, I don't log into it very much. The Eyes are not smart enough to pick and chose the AP to monitor. It is a daunting task to go through every eye and choose what AP to monitor. It would be nice if I could add a threshold and then let it go.
Reviewer Source 
Source: Capterra
August 13, 2019
PAUL C.
WIRELESS ENGINEER
Wireless, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 22, 2019

“7SIGNAL WIRELESS USER REVIEW - HIGHLY RECOMMENDED”

OverallLOTS OF REPORTS THAT DIFFERENT DEPARTMENTS WANT, 7SIGNAL IS ABLE TO PROVIDE DETAILED DATA METRICS ON. THIS HELPS US TO LOCATE AND SOLVE MANY ISSUES
ProsEASE OF USE, MANEUVERABILITY WITHIN THE PRODUCT, HIGHLY EFFECTIVE DATA ON BACK END.
ConsNEED FOR A SEPARATE DEVICE ON MY NETWORK
Reviewer Source 
Source: Capterra
July 22, 2019
Tyler S.
Network Engineer
Higher Education, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 22, 2019

“7 Signal ”

OverallVery good and quick support on issues. Only thing stopping me from using it more is limited time.
ProsLove the mobile eye as a tool on any platform to monitor and troubleshoot issues. Also they've put a lot of work into the dashboards and making issues quick and easy to find.
ConsThe configurator tool could be a little less daunting for the user side to make changes.
Reviewer Source 
Source: Capterra
July 22, 2019
Edmund T.
IT Specialist
Computer Hardware, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
July 29, 2019

“Target for users with WiFi health monitoring requirements”

OverallOnly for the highly motivated users. It cannot address class-of-service connectivity issues we faced.
ProsOffers a wide set of radio, authentication, network connectivity, bandwidth, roaming metrics.
ConsIts very difficult to read some of the graphs and pinpoint issues without help from the experts. Graphs are rather raw, only the trained eye can make sense of them. The subscription (licensing) is untrackable. I cannot tell how many licenses currently in use and how much life they have left. Subscription starts on date of shipment, regardless of external delays.
Reviewer Source 
Source: Capterra
July 29, 2019
Robert M.
CSO
Wireless, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 19, 2019

“7signal”

ProsSupports broad range of WLAN platforms and models.
ConsInstallation requirements for existing WLAN not supporting 802.11n
Reviewer Source 
Source: Capterra
June 19, 2019
Alex N.
Principal Mobility Architect
Wireless, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 13, 2019

“Such a valuable tool”

OverallThis product platform had been invaluable for several key wireless customers. 7Signal is constantly improving the interface and product as a whole.
ProsThis platform allows us to quickly gain an understanding to issues on the network that are not necessary wireless but impactful to wireless. The customizable KPIs and reports are incredibly handy.
ConsThere are several places where the interface is not intuitive nor consistent across modules.
Reviewer Source 
Source: Capterra
August 13, 2019
Lee H.
Technical Architect
Information Technology and Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 13, 2019

“More data than you can shake a stick at”

ProsIt collects data. Pure and simple. But it does that 24/7 for as long as you ask it, and on all the radios it can use. It's like being on site with a packet capture tool all day and everyday.
ConsOnce you've collected the data, you need to make sense of it! The reporting is extremely comprehensive, so there are many ways to slice & dice the collected data. Therefore you actually need to do some brain work to get the right conclusions out. This is not a bad thing - it's a GREAT thing, but it is the thing I like least!
Reviewer Source 
Source: Capterra
August 13, 2019
Dennis C.
Senior Network Engineer
Construction, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 29, 2019

“User Experience Improver”

OverallThe experience has been good. Customer service helped when we needed and users have been happy.
ProsBeing able to monitor the wireless network from the point of view of the user versus just looking at metrics helped us provide better and more proactive support to our users.
ConsCost. It's not a cheap solution to implement.
Reviewer Source 
Source: Capterra
July 29, 2019
Ricardo T.
IBM service owner
Information Technology and Services, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 22, 2019

“Wifi health check, just need this!”

OverallProvides a better view and health / performance of wireless infrastructure, to support and avoid business impacts.
ProsEasy to use and provides rich information about wifi infrastructure.
ConsI've liked it all! Nothing to dislike on this product.
Reviewer Source 
Source: Capterra
July 22, 2019
Jeff C.
Network Engineer
Hospital & Health Care, 10,001+ employees
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 13, 2019

“7 Signal”

OverallVery good product, but I needed more. Hopefully they will enhance the product in the future.
ProsThe product showed you a lot about your wireless network, for example RSSI, and SNR, and onboarding times.
ConsI di not like the lack of Packet capturing. Need the product to capture longer periods of time, not just when you're looking at it.
Reviewer Source 
Source: Capterra
August 13, 2019
Ken D.
Network Engineer
Hospital & Health Care, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 6, 2019

“Great insight into health of clients”

Overall7Signal is a great partner to work with
ProsIt's very easy to filter on different attributes of the network or client type to hone in on potential issues. The dashboard also provides an easy to understand drill down method of navigation.
ConsVery little to complain about with this product.
Reviewer Source 
Source: Capterra
August 6, 2019
Glen V.
Manager
Primary/Secondary Education, 1001-5000 employees
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 22, 2019

“Does what it says.”

OverallVery easy to use and a great benefit to monitoring our wireless network.
ProsEase of installation. Very capable of monitoring my wireless network.
ConsReally there were none. I guess the cost would be one.
Reviewer Source 
Source: Capterra
July 22, 2019
Steve E.
Arcitect
Financial Services, 5001-10,000 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
5/5
Features
2/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
July 22, 2019

“Great idea, but not quite there”

ProsThe initial GUI was easily digestible with graphs.
ConsDrilling down into details was cumbersome. It was also not intuitive to generate reports. Gave up the product in 2017.
Reviewer Source 
Source: Capterra
July 22, 2019
Mihir M.
network engineer
Information Technology and Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 13, 2019

“Review”

OverallGood product overall help us to identify an issue's with the configuration on wireless product
Pros7 signal sapphire eye analyzer great product where you got all in-depth details.
ConsAnalyzer report should be improved and add more features on it.
Reviewer Source 
Source: Capterra
August 13, 2019
Chayee X.
Network Engineer
Hospital & Health Care, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
1/5
Customer Service
2/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Still new to 7Signal”

OverallOverwhelming.
ProsThere's alot to it. I haven't had a chance to go over it all.
ConsWe have to deploy the sapphire eye. It's a lot of work to get them out there.
Reviewer Source 
Source: Capterra
July 23, 2019