--- title: "LeadDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LeadDesk Software - reviews, pricing plans, popular comparisons to other Telemarketing products and more." source_url: "https://www.capterra.com/p/130134/LeadDesk/" page_type: "product" language: "en" --- # LeadDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LeadDesk ## What is LeadDesk? LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. ## What is LeadDesk used for? [Telemarketing](https://www.capterra.com/telemarketing-software/)[Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €99 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LeadDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.leaddesk.com&name=LeadDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LeadDesk 4.8 (13) VS. [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price €99 Per Feature, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (13) Ease Of Use 4.8 (884) Value For Money 4.7 (13) Value For Money 4.7 (795) Customer Service 4.8 (13) Customer Service 4.8 (815) ## LeadDesk alternatives [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/130134/LeadDesk/alternatives/) ## FAQs about LeadDesk Overview ### Which roles and teams benefit most from LeadDesk? LeadDesk is most used by sales agents, call center teams, and sales managers who handle high-volume outbound and inbound customer conversations. Marketing and commercial leaders use it to monitor campaign performance, improve team productivity, and manage lead follow-up, while executives rely on reporting visibility to oversee sales operations and customer contact workflows. Answer based on 13 reviews Overview ### What company size and specific industries is LeadDesk built for? LeadDesk is designed for contact centers handling high volumes of customer contacts in inbound and outbound sales or customer service. It fits companies from one or two agents to large enterprises, making it suitable for smaller teams as well as organizations with extensive customer communication operations. Features and Usability ### What are the key features of LeadDesk? LeadDesk offers call center management features such as auto-dialer, predictive dialer, call routing, call recording, and IVR. It also includes CRM, lead management, campaign management, reporting and analytics, access controls/permissions, and multi-channel communication for phone, chat, SMS messaging, and email. Pricing ### How much does it cost and what fees or limitations are included? LeadDesk starts at €99 per month per feature for the Basic plan, which includes all core features, the first 150 minutes of VoIP, and instant set-up. A free trial is available. No other fees or pricing limitations are listed in the provided plan details. Integrations ### Which third-party tools and platforms does LeadDesk integrate with? LeadDesk integrates with 10 third-party tools and platforms, including CRM and analytics options such as Salesforce Sales Cloud, Salesforce CMS, Microsoft Dynamics 365 F&O Connect, Pipedrive, Google Analytics 360, and Microsoft Power BI, plus workflow and support tools like Microsoft Power Automate, Zendesk Suite, Giosg, and Surfly. Getting Started and Support ### What training and onboarding options does LeadDesk offer? LeadDesk provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided setup, webinars cover group learning sessions, documentation offers written reference material, and videos provide self-paced instruction for reviewing features and steps. Getting Started and Support ### What customer support options does LeadDesk offer? LeadDesk provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support experience is available here, so support quality, response times, and common frustrations cannot be assessed from the provided data. ## Features AI summary Based on 237 Telemarketing reviews Capterra reviewers point to these as the top features buyers look for in telemarketing software: - **Lead Management** (**56%** of reviewers rated this feature as critical) - **Campaign Management** (**47%**) - **Call Center Management** (**42%**) LeadDesk supports all three of the features reviewers rank highest: **Lead Management**, **Campaign Management**, and **Call Center Management**. Together, these capabilities help businesses organize prospect data, run and track outreach efforts, and manage call operations more efficiently, allowing teams to improve contact workflows, monitor campaign performance, and handle customer conversations with better consistency. Call Center Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Automatic Call Distribution 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Distribute/route/connect calls Caller ID 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Logging 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.3 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance LeadDesk 133 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Autoresponders: Create and automatically send premade copy in response to customer messages - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Security: Protect sensitive data for digital privacy - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Transfer: Move files across different systems or networks - For Contact Centers: Designed for contact centers. - For Sales Teams/Organizations: Caters to sales teams - Gamification: Games or game-like elements to track progress and reward accomplishments - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbox Management: Organize, prioritize, and manage incoming communications - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled Recording: Automatically record calls at predetermined times - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.5 (13) 4.5 Based on 13 reviews ## Pricing Value for money 4.7 (13) Free Trial Basic €99.00 Per Feature,Per Month Value for money 4.7 (13) 4.7 Based on 13 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/)[ Giosg](https://www.capterra.com/p/151356/Giosg-Live-Chat/)[ Plecto](https://www.capterra.com/p/160483/Plecto/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (13) 4.8 Based on 13 reviews ## User reviews Overall rating 4.8 Based on 13 reviews Filter by rating 5(11) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PP Priscila P. Callcenter Computer Software ### "Prisicla perrin" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2024 Fue muy sencillo entenderlo. Lo más complejo es la agenda cuando hay diferencias de horario Pros Rapido, sencillo de entender. Posibilidades Cons Letras pequeñas, varios contactos de la cartera que no existe Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Stella M. Sales agent Non-Profit Organization Management ### "My LeadDesk way" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 16, 2024 I am very happy to use it! I use it every working day. Pros Fast accessibility. Soft layout with easy-to-look-at features. Cons No real good way to treat me returning to customers, and to notify me about it. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. FP Fernando P. Call response to sell products Electrical/Electronic Manufacturing ### "Buen programa" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2024 No lo he usado mucho tiempo, pero he tenido una buena experiencia Pros Es un programa muy útil, eficaz y normalmente funciona rápido Cons Por lo general funciona bien aunque a veces ha fallado interrumpiendo llamadas Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KH katya H. Asesor energetico Insurance ### "Experiencia en lead" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 24, 2024 la experiencia general es bastante buena Pros me gusta que se escuchan bien las llamadas Cons Que no se pueda colgar la llamada y seguir escribiendo el comentario Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JJ Jere J. Salesman Telecommunications ### "Jere Jarvi" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2023 overall experience is 9/10 look the cons section for info Pros simple organization, tha campaings are good too, the surveilance systems of progression are good, and mostly simple to use. Cons callback system is the worst. sometimes dont show up the info when answering, or the campaings have to be changed in the b2b if you want to find the right card, then there is the option to change the campaing order and the cards bounce everywhere Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RO Roberto O. GERENTE Wholesale ### "Software completo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 22, 2023 mi experiencia hasta el momento con el programa es satisfactorio ya que por ello llevo trabajando con el 2 años. Pros Su constante mejora tanto en visibilidad como en funcionalidad Cons Que personalizar informes con datos existentes se intentan cobrar aparte. Reasons for choosing LeadDesk Porque \[contenido sensible oculto\] es un gestor formidable, sobre todo profesional y que si se le escucha no se puede rechazar la oportunidad que ofrece. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. VD Vishaw D. General Manager Real Estate ### "One of the best platform for tele-marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 25, 2022 Pros This is a great platform for sales and marketing. With the help of its auto dialer feature, the user can call more customers, which is helpful in increasing productivity. Cons All its features are awesome, but I think its mobile functionality needs to be improved further. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PD Phiel Daniel H. Casino Hospitality ### "Simple and reliable solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 11, 2021 Overall its a good experience. Pros What LeadDesk does exceptionally well is its ease of utilize and comfort within the product. Their UI is genuinely fast and viably available. Empowering modern pros to utilize the product is truly straightforward and speedy. What I furthermore I have full control of everything interior LeadDesk, from directing call records to campaigns. Cons The way their prescient dialer courses calls isn't the finest one for our utilization case. I might moreover need to see a few more functionalities for their application for flexible utilize. Switched from [Dialfire](https://www.capterra.com/p/156848/Dialfire/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 29, 2021 Hi Phiel Daniel, Thank you for the fantastic review. Great to hear that enjoy using LeadDesk! On the functionalities that you are still missing, would you mind dropping me an e-mail to sebastian@leaddesk.com so I can pass on the information to our product team? All the best, Sebastian from LeadDesk JT Jari-Pekka T. Sales Agent Marketing and Advertising ### "LeadDesk Simply To Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 25, 2021 Overall really great experience. Pros Easy to use and call quality. On the other hand fast to log in and handle. Cons Sometimes comes up call routing errors. No any other issues. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 29, 2021 Hi Jari-Pekka. Thank you for the great review. Especially pleased to hear that you find LeadDesk easy to use and overall a great experience. I have flagged the call routing errors you mentioned about and your Account Manager will be in touch to get things sorted out. All the best, Sebastian from LeadDesk IS Ivar S. Head Of Sales Newspapers ### "Easy and efficient solution for contact centers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2020 LeadDesk works very well for practically any outbound calling needs and offer also a high quality VoIP solution. Their vast number of features provide a solution for basically any contact center. Pros The best things about LeadDesk; 1) Simple user interface for both agents and admins - our new agents don't need to be trained to the actual system, but can focus on selling. 2) Full of features - Everything we can possibly need for our outbound sales. 3) Predictive dialer is great for increasing efficiency and get agents on the phone more. 4) Access to replica database - We integrate LeadDesk with our own BI tools to get even more data on call performance. Cons I don't really have anything bad to say about Leaddesk, it just works. If something, then the mobile functionality could be better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/130134/LeadDesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.