# Creatio CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Creatio CRM Software - reviews, pricing plans, popular comparisons to other Sales Force Automation products and more. Source: https://www.capterra.com/p/130149/bpm-online-CRM --- # Creatio CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Creatio CRM ## What is Creatio CRM? Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Sales Creatio is an AI-native sales management platform that helps businesses achieve sales excellence by providing a complete customer 360 view, automating lead and sales processes, running accurate forecasts, streamlining order and document management, and boosting team collaboration. Marketing Creatio is an AI-native omnichannel marketing platform that accelerates lead-to-revenue by providing a holistic customer view, enabling personalized journeys, streamlining digital, email, and event campaigns, and boosting team collaboration. And Service Creatio is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows. ## What is Creatio CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 134 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 1% Starting price $40 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Sales Enablement / 2026 - Construction CRM / 2025 - Customer Engagement / 2025 - Inside Sales / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Creatio CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.creatio.com/&name=Creatio CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Creatio CRM 4.7 (134) VS. [4.4 (18,785)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $40 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (129) Ease Of Use 4.0 (18,120) Value For Money 4.7 (121) Value For Money 4.0 (12,806) Customer Service 4.7 (126) Customer Service 4.1 (14,037) ## Creatio CRM alternatives [4.5 (4,462)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (6,977)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (731)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/130149/bpm-online-CRM/alternatives/) ## FAQs about Creatio CRM Overview ### What problems does Creatio CRM solve? Creatio CRM solves fragmented customer data, disconnected sales-marketing-service workflows, manual follow-ups, slow case handling, and limited pipeline visibility by centralizing records, automating processes, and routing work intelligently. Sales leaders, marketers, service teams, and operations managers benefit most from clearer ownership, faster response times, better forecasting, and fewer duplicated tasks. Answer based on 107 reviews Overview ### Which roles and teams benefit most from Creatio CRM? Creatio CRM benefits sales and business development teams, marketing leaders, operations managers, analysts, and executives who need unified customer data and automated workflows. Sales teams use it to manage pipelines, marketing teams to run campaigns, operations and analysts to improve processes, and executives to track performance and customer engagement. Answer based on 107 reviews Overview ### What company size and industries is Creatio CRM built for? Creatio CRM is built mainly for small businesses, which make up 70% of reviewers, with strongest use in Information Technology and Services at 20%. It also serves midsize businesses at 17% and enterprises at 14%, with additional adoption in Computer Software at 15% and Financial Services at 7%. Answer based on 133 reviews Features and Usability ### What are the key features of Creatio CRM? Creatio CRM includes core CRM features like lead management, opportunity management, contact management, and sales forecasting, plus differentiators such as low-code process designer, workflow automation, campaign management, and dashboards. Reviewers also frequently highlight omnichannel customer data, team collaboration, customization, search, and customer support tools. Answer based on 50 reviews Pricing ### How much does it cost and what fees or limitations are included? Creatio CRM starts at $40/user/month for the Growth plan, with Enterprise at 75/user/month and Unlimited pricing available on request. There is no free version or trial listed. Reviewers often call it cost-effective and value for money, though some report add-on costs for extras like email newsletters and certain extensions. Answer based on 15 reviews Integrations ### Which third-party tools and platforms does Creatio CRM integrate with? Creatio CRM integrates with Gmail, Google Calendar, Google Contacts, Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft Power BI, and Mailchimp. It supports over 20 integrations overall, spanning communication, productivity, analytics, telephony, and marketing tools such as Asterisk, Avaya Experience Platform, GoTo Meeting, Brandwatch, and Meta for Business. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does Creatio CRM offer? Creatio CRM provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled online learning, self-paced reference, and recorded walkthroughs for teams that need different ways to learn the platform. Answer based on 9 reviews Getting Started and Support ### What customer support options does Creatio CRM offer, and how do users rate the experience? Creatio CRM offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, helpful, and available around the clock, though some report uneven availability, a need for escalation early on, and limits on phone access under basic support plans. Answer based on 62 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.8 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Lead Management 4.5 (16) 37.50% of 16 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Contact Database 4.9 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Sales Pipeline Management 4.7 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Email Marketing 4.5 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns CRM 4.7 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Creatio CRM 226 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Generates and edits text using machine learning Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Manage the process of evaluating documents or requests submitted for approval Assign issues and tasks based on availability or required skills Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Material list of manufacturing parts and associated costs Searchable database of information about loan borrowers Type of loan used to finance business expenses Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Group campaigns by project, client, or campaign for better management. Create and manage digital catalog of products/services with their details, specifications, and price Manage various distribution channels, build relations with channel partners, and track their performance Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Electronic storage of stakeholder contact information Manage contact details and communication with clients Track all company interactions with current clients Provides a channel for team members to share media files, communicate, and work together Link and track collateral information associated with one or multiple loans Specialized for organizations who focus on commercial projects and processes Tracking, calculating, and paying commissions and earnings to employees Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Track, store, and access client contracts or licenses Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Back-end system that processes daily banking transactions and posts updates to accounts and other financial records. Banking that services corporate customers, from SMBs to multinational enterprise corporations with large financial stakes. Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions Report customer payment history and outstanding debts to credit bureaus Non-for-profit financial institution that is owned by all of its members Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics The process of entering information or updating records in a computer system or database Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Defines specific deal parameters to negotiate and secure deals Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Set up automated email sequences to streamline outreach and engage leads/contacts Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Plan marketing campaigns for events Predefined actions automatically performed on the occurance of specific events Monitor and record expenses such as purchases or charges incurred Manage or track sales completed by field teams/employees Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Plan, manage, and track the financial activities of an individual or organization Generate reports to assess the financial performance of an organization Primarily serving architecture, engineering, and construction industry professionals Used by brokers Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies. Software designed for the healthcare industry Intended to be used by insurers Caters to sales teams Form predictions based on past and present data/trends Use AI to generate content in the form of text, images, videos, etc. Establish measurable goals and objectives and track their progress over a specific period of time Compliant with HIPAA, which sets standards for sensitive patient data protection Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Monitor product stock levels Track and manage inventory levels to maintain proper supply Manage and handle financial assets as well as other investments. Automated payments and reporting for investors Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Create landing pages or online forms designed to capture new leads and prospects Manually or automatically assign leads to sales reps Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Initiate, finance, and manage the complete life cycle of loans and cultivate relationships with borrowers Manage contacts across multiple mailing lists Ability to chat online in real time Distribution and delivery of funds to approved borrowers Process of securing a loan from a bank or any other lender. Assess and control risks associated with the credit process of each loan portfolio/account Collect, organize, and prepare loan information to send to the lender for approval Process of collecting loan interest and escrow payments from a borrower. Automate workflows and trigger campaigns based on customer actions See past and upcoming campaigns and communications in a calendar view Manage the process of planning and scheduling meetings, including agenda creation Manufacturing execution systems focus on quality control in the production process. Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Type of loan used to purchase real estate Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and handle various international currencies Manage and support multiple languages Identify, track, and respond to negative feedback Allow users to create, edit, and sort multiple notes Support outbound and inbound sales processes autonomously while ensuring high-quality lead engagement Track all opportunities for potential sales and convert them into recurring revenue Allow communication between the company and patients via messages, SMS, emails, phone, and more Managing and tracking patient health, progress, communication, and treatment plans Tracking, managing, and initiating the transfer of funds for overdue customer payments Reminders sent for balance/payment due Track sent and received payments, invoices, and bills. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Create, manage, and track policies and procedures within an organization Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk The initial step in the mortgage workflow Predict future data based on historical data sets Track factors that affect pricing and adjust prices accordingly to increase sales Tool used to determine accurate pricing and product eligibility for borrowers Arrange tasks based on the level of priority or urgency Present a catalog of inventory that customers can view Manage the end-to-end production process for manufacturing operations Estimate or forecast of a future scenario based on the study of present trends Create proposals based on costs of labor and materials Tools designed to streamline the process of lead generation and management for sales teams Generate quotes or estimates for customers Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Division of banks that focus specifically on retail customers. Monitor sales and make necessary adjustment in order to increase demand and revenue Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Set & manage permission levels based on user roles and restrict access to only authorized individuals Define, track, and/or automate sales activities and sales processes Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) Automate processes to manage leads, contacts, opportunities and sales activities Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Process of training new hires by providing them with sales tools and knowledge needed to complete the job Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Allow users to access multiple services after entering their login credentials once Send messages via SMS Manage campaigns and track engagement for marketing efforts across social media channels Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Train your system to interpret and transcribe voice messages Allow customers/users to submit support queries and service requests Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Review data from past periods to reveal recurring tendencies and predict future performance Extra layer of security that requires not only a password and username but also something specific to that user Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Interact with data visualization elements, such as charts and graphs, to drill down into data Web form that allows users to enter data that is sent and processed for different reasons SaaS, web-based, online deployment Monitor activity of individuals who visit your website using cookies Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (129) 4.7 Based on 129 reviews ## Pricing Value for money 4.7 (121) [View pricing plan details](https://www.capterra.com/p/130149/bpm-online-CRM/pricing/) Growth $40.00 Per User,Per Month It includes: - 360° Customer View - Business Process Management - Collaboration Tools - Contract Management - Document Flow Automation - Field Sales Management - Knowledge Management - Lead Management Enterprise $75.00 Per User,Per Month It includes: - Lead Management - Mobile Sales - Opportunity Management - Orders and Invoices - Product Management - Project Management - Sales Forecasting - Synchronization and Integration - System Designer Value for money 4.7 (121) 4.7 Based on 121 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (126) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (126) 4.7 Based on 126 reviews ## User reviews Overall rating 4.7 Based on 134 reviews Filter by rating 5(107) 4(23) 3(2) 2(1) 1(1) Mentioned topic Sorted by most recent AU Anonymous User Business Development Director Electrical/Electronic Manufacturing ### "Very happy with the UK team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 May 24, 2026 Pros Great value for money, great team in the UK that was able to answer every question and took the time to actually listen Cons No complaints on the software itself, if there was an easy way for me to build out custom integrations myself that might be helpful. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) I was looking for a better product that boosted sales Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 26, 2026 Hi there! Thank you so much for your honest feedback! We're glad to hear that Creatio AI CRM helps you boost sales operations. I am passing your feedback directly to the UK team; they would be happy to hear it. OG octavio g. IT Manager Automotive ### "A winning solution of CRM + BPM + AI " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 27, 2025 Very good tool with a modern and friendly interface. The key factor is to become proficient in is use and development early in the implementatin cycle. Pros The combination of modern CRM with BPM and visual workflow programing with no-code (minimal code) is very good. It also incorporates AI agents for end user assistance but also for workflow development which simplifies its use. We compared Creatio with traditional top tier CRMs and foud that in that area it is very price competitive because it has tools and functionality built in in other CRMS which have a fixed monthly fee with a variable component according to use. ON lte long run the other solutions would become more expensive to own. Cons It is a very new product (to us) and we are still learning to use it and develop on it as we are used to traditional coding tools, however this will improve with use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 28, 2025 Hello Octavio, We’re delighted to hear that the combination of CRM, BPM, visual no-code tools, and AI assistance stands out for you, especially in comparison with traditional CRMs. We completely understand the learning curve when moving from traditional coding to no-code, and we’re confident it will get easier as you continue working with the platform. Our team is always here to support you through that journey. GL Gerardo L. Gerente de Marketing Farming ### "Simplicidad en la implementación" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 November 26, 2025 es muy buena, ágil Practica. puedo capacitar al equipo fácilmente para que realice sus trabajos. es bien aceptada por el usuario. Pros Velocidad de implementación, costo beneficio, facilidad de uso. Capacidad de poder generar mis propios dashboards. Cons la velocidad de carga de algunas pantallas. tampoco en los Dashboards puedo hacer que si me paro en una barra me filtre todo el panel por ese indicador. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Creatio CRM relacion costo beneficio y velocidad propuesta de implementacion Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 28, 2025 Hello Gerardo, Thank you so much for your thoughtful review! We’re glad to hear you’re enjoying the fast implementation, ease of use, and the flexibility to create your own dashboards along with the positive adoption by your team. We also appreciate your feedback on loading speed and dashboard filtering. Insights like these help us continue improving the experience. Thanks again for choosing Creatio, we’re here anytime you need support! 🙌 NY Norma Yessica P. Bussiness Debelopment Marketing and Advertising ### "Creatio es una súper herramienta " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2025 Muy buena, intuitiva y fácil de usar. Crear un proceso de negocio es muy rápido, al igual que los Dashboards Pros Su nivel de personalización en poco tiempo, hemos realizado implementaciones de procesos en semanas y con menos esfuerzo Cons Algunas integraciones se han complicado. También en algunos Dashboard de Freeform no tenemos la opción de porcentaje Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Marianne M. Micro certificaciones zona norte Government Administration ### "Placentero" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 November 25, 2025 Atentos, serviciales, ágiles, actitud de servicio, amabilidad, siempre claros y concisos, en general lo recomiendo Pros La accesibilidad y el servicio en general muy completo, la resolución de dudas y problemas es preciso Cons No tengo ninguna queja ya que la buena actitud es primordial en su equipo de trabajo, sin duda lo recomendaría Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Miguel Angel S. Pmo Information Technology and Services ### "Creatio gran elección" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 25, 2025 Una solucion util con grandes ventajas que pueden ayudar a eficientar la operacion y ser agiles en la go to market Pros La parte de procesos que puedes crear, y la rapides con la que puedes poner un proceso en produccion Cons Un poco complejo como manejas las procesos, que se tienen que comprar add-ons para generar pdf cuando existen otras soluciones que si permiten generar un pdf sin necesidad de comprar addons Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2025 Hello Miguel! Thanks so much for sharing your thoughts! We’re really happy to hear that Creatio helps you build and launch processes quickly and that it’s supporting your operations and go-to-market efforts. Thanks as well for the note about PDF generation. Feedback like this is extremely helpful as we continue to improve the platform. MÁ Miguel Angel H. Coordinador de indicadores de negocio Internet ### "Mi mejor versión actual de negocio" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 25, 2025 Uso contidiano ágil. Innovadora y efectiva en la aplicación de mis procesos en la organización. Tod ok Pros La practicidad, la IA y la flexibilidad Para la aplicación en la empresa es bastante útil la oportunidad sobre el uso de Creatio para poder aplicar la inteligencia sobre mi negocio y permite tomar mejores decisiones Cons Hasta el momento no tengo desventajas. El uso me permite realizar mis actividades de forma más ágil y práctica Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 27, 2025 ¡Muchas gracias por tu reseña! Nos encanta saber que Creatio te ayuda a trabajar de forma ágil y a tomar mejores decisiones en tu día a día. Agradecemos mucho tu confianza! JC Juan Carlos D. Director Program Development ### "Diseuptiva " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 25, 2025 Excelente, el evento está muy bien organizado, prolijo. Con ejemplos concisos y prácticos y animaron en todo momento a que participemos. Pros La combinación de agentes IA + aplicaciones convencionales. Las empresas elevarán su productividad. Hoy es el momento de innovar en la experiencia de ventas centrada en el cliente Cons Más difusión en LA, quizás deban pensar oficinas en Perú para difundir su uso ahora q estamos en pleno proceso de nuevos cambios. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Marcos F. Gerente de IT Farming ### "De intuición a información " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 25, 2025 Creo que es una herramienta muy flexible que pocas soluciones lo tienen. Necesitamos más recursos de nuestro partner. Pros Su enfoque no code y poder modelizar fácilmente los procesos de la empresa. Cualquier ajuste se hace rápido. Cons La aplicación Mobile, dificultad para configurar los campos personalizados. Dependencia de diseñar un buen modelo, porque relfeja tal cual londiseñas. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 27, 2025 ¡Muchas gracias por compartir tu experiencia! Nos alegra saber que valoras el enfoque no-code y la facilidad para modelar procesos rápidamente. También agradecemos tus comentarios sobre la app móvil y la configuración—son muy útiles para seguir mejorando. NR Nicole R. Marketing Specialist Human Resources ### "A decent CRM software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 June 2, 2025 My overall experience is okay. For the price, Creatio does get the job done, however, my team relies on other programs to supplement features that Creatio does not offer. Pros The new email marketing design section is a great improvement. The ease of design and ability to customize marketing emails has greatly increased. The tagging system also helps create email lists and follow clients in their specific pipelines. Cons There is no undo in the email design section. This is one of my primary uses and I have wasted a lot of time after accidentally deleting a section and having no way to retrieve it. I also dislike that you cannot create landing pages to include in emails through Creatio. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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