# Creatio CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Creatio CRM Software - reviews, pricing plans, popular comparisons to other Sales Force Automation products and more. Source: https://www.capterra.com/p/130149/bpm-online-CRM --- # Creatio CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Creatio CRM ## What is Creatio CRM? Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Sales Creatio is an AI-native sales management platform that helps businesses achieve sales excellence by providing a complete customer 360 view, automating lead and sales processes, running accurate forecasts, streamlining order and document management, and boosting team collaboration. Marketing Creatio is an AI-native omnichannel marketing platform that accelerates lead-to-revenue by providing a holistic customer view, enabling personalized journeys, streamlining digital, email, and event campaigns, and boosting team collaboration. And Service Creatio is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows. ## What is Creatio CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 148 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Starting price $40 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Sales Enablement / 2026 - Construction CRM / 2025 - Customer Engagement / 2025 - Inside Sales / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Creatio CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.creatio.com/&name=Creatio CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Creatio CRM 4.7 (148) VS. [4.4 (18,785)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $40 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (143) Ease Of Use 4.0 (18,120) Value For Money 4.7 (134) Value For Money 4.0 (12,806) Customer Service 4.7 (140) Customer Service 4.1 (14,037) ## Creatio CRM alternatives [4.5 (4,465)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (6,978)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (733)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/130149/bpm-online-CRM/alternatives/) ## FAQs about Creatio CRM Overview ### What problems does Creatio CRM solve? Creatio CRM solves scattered customer data, disconnected marketing-sales-service handoffs, missed follow-ups, slow case resolution, and manual process tracking by centralizing records, automating workflows, and improving visibility across leads, projects, orders, and support cases. Sales managers, customer service teams, marketers, and operations leaders benefit most from the streamlined coordination and reporting. Answer based on 107 reviews Overview ### Which roles and teams benefit most from Creatio CRM? Creatio CRM benefits executives, sales and business development teams, marketing leaders, operations managers, and business analysts who need unified customer data and process automation. These roles use it to manage pipelines, run campaigns, streamline service workflows, monitor performance, and improve cross-functional visibility for faster, better-informed decisions. Answer based on 108 reviews Overview ### What company size and industries is Creatio CRM built for? Creatio CRM is built mainly for small businesses, which make up 70% of reviewers, especially in Information Technology and Services at 19%. It also serves midsize businesses at 17% and enterprises at 14%, with strong use in Computer Software at 15% and Financial Services at 7%. Answer based on 134 reviews Features and Usability ### What are the key features of Creatio CRM? Creatio CRM includes core CRM features like lead management, opportunity management, contact management, and dashboards with sales forecasting. Its differentiators are low-code workflow automation, business process designer tools, marketing automation with email campaigns and website behavior tracking, plus omnichannel service and team collaboration in one shared customer database. Answer based on 50 reviews Pricing ### How much does it cost and what fees or limitations are included? Creatio CRM starts at $40/user/month for the Growth plan, with Enterprise at 75/user/month and custom-priced Unlimited access. Reviewers often call it cost-effective and worth the money, though some mention add-on costs for extras like mass email and say it is not the cheapest option. Answer based on 15 reviews Integrations ### Which third-party tools and platforms does Creatio CRM integrate with? Creatio CRM integrates with Gmail, Google Calendar, Google Contacts, Microsoft Outlook, Microsoft Teams, Mailchimp, Microsoft Power BI, and Asterisk. It also supports over 20 integrations across communication, email, analytics, and productivity categories, with additional connections such as GoTo Meeting, Microsoft Excel, and Meta for Business. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does Creatio CRM offer? Creatio CRM provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars offer group learning sessions, and documentation and videos give teams written and visual reference material for self-paced review. Answer based on 9 reviews Getting Started and Support ### What customer support options does Creatio CRM offer, and how do users rate the experience? Creatio CRM offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, helpful, and technically capable, especially during implementation. Some report uneven follow-through, limited usefulness in certain cases, and occasional delays or repeated explanations before issues are resolved. Answer based on 62 reviews Features and search ### How good are Creatio CRM features and search tools? Creatio CRM offers a wide feature set for sales, service, marketing, workflow automation, and customization in one system. Many teams value the flexible tools, shared data, and practical day-to-day functionality, though some users find search less dynamic and mention occasional issues with reports, integrations, or interface responsiveness. Answer based on 35 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.7 (25) 76.00% of 25 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sales Pipeline Management 4.7 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Third-Party Integrations 4.8 (17) 70.59% of 17 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Alerts/Notifications 4.7 (16) 75.00% of 16 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Lead Management 4.5 (16) 37.50% of 16 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Contact Database 4.9 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Creatio CRM 226 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Generates and edits text using machine learning Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Manage the process of evaluating documents or requests submitted for approval Assign issues and tasks based on availability or required skills Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Material list of manufacturing parts and associated costs Searchable database of information about loan borrowers Type of loan used to finance business expenses Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Group campaigns by project, client, or campaign for better management. Create and manage digital catalog of products/services with their details, specifications, and price Manage various distribution channels, build relations with channel partners, and track their performance Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Electronic storage of stakeholder contact information Manage contact details and communication with clients Track all company interactions with current clients Provides a channel for team members to share media files, communicate, and work together Link and track collateral information associated with one or multiple loans Specialized for organizations who focus on commercial projects and processes Tracking, calculating, and paying commissions and earnings to employees Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Track, store, and access client contracts or licenses Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Back-end system that processes daily banking transactions and posts updates to accounts and other financial records. Banking that services corporate customers, from SMBs to multinational enterprise corporations with large financial stakes. Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions Report customer payment history and outstanding debts to credit bureaus Non-for-profit financial institution that is owned by all of its members Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics The process of entering information or updating records in a computer system or database Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Defines specific deal parameters to negotiate and secure deals Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Set up automated email sequences to streamline outreach and engage leads/contacts Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Plan marketing campaigns for events Predefined actions automatically performed on the occurance of specific events Monitor and record expenses such as purchases or charges incurred Manage or track sales completed by field teams/employees Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Plan, manage, and track the financial activities of an individual or organization Generate reports to assess the financial performance of an organization Primarily serving architecture, engineering, and construction industry professionals Used by brokers Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies. Software designed for the healthcare industry Intended to be used by insurers Caters to sales teams Form predictions based on past and present data/trends Use AI to generate content in the form of text, images, videos, etc. Establish measurable goals and objectives and track their progress over a specific period of time Compliant with HIPAA, which sets standards for sensitive patient data protection Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Monitor product stock levels Track and manage inventory levels to maintain proper supply Manage and handle financial assets as well as other investments. Automated payments and reporting for investors Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Create landing pages or online forms designed to capture new leads and prospects Manually or automatically assign leads to sales reps Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Initiate, finance, and manage the complete life cycle of loans and cultivate relationships with borrowers Manage contacts across multiple mailing lists Ability to chat online in real time Distribution and delivery of funds to approved borrowers Process of securing a loan from a bank or any other lender. Assess and control risks associated with the credit process of each loan portfolio/account Collect, organize, and prepare loan information to send to the lender for approval Process of collecting loan interest and escrow payments from a borrower. Automate workflows and trigger campaigns based on customer actions See past and upcoming campaigns and communications in a calendar view Manage the process of planning and scheduling meetings, including agenda creation Manufacturing execution systems focus on quality control in the production process. Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Type of loan used to purchase real estate Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and handle various international currencies Manage and support multiple languages Identify, track, and respond to negative feedback Allow users to create, edit, and sort multiple notes Support outbound and inbound sales processes autonomously while ensuring high-quality lead engagement Track all opportunities for potential sales and convert them into recurring revenue Allow communication between the company and patients via messages, SMS, emails, phone, and more Managing and tracking patient health, progress, communication, and treatment plans Tracking, managing, and initiating the transfer of funds for overdue customer payments Reminders sent for balance/payment due Track sent and received payments, invoices, and bills. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Create, manage, and track policies and procedures within an organization Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk The initial step in the mortgage workflow Predict future data based on historical data sets Track factors that affect pricing and adjust prices accordingly to increase sales Tool used to determine accurate pricing and product eligibility for borrowers Arrange tasks based on the level of priority or urgency Present a catalog of inventory that customers can view Manage the end-to-end production process for manufacturing operations Estimate or forecast of a future scenario based on the study of present trends Create proposals based on costs of labor and materials Tools designed to streamline the process of lead generation and management for sales teams Generate quotes or estimates for customers Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Division of banks that focus specifically on retail customers. Monitor sales and make necessary adjustment in order to increase demand and revenue Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Set & manage permission levels based on user roles and restrict access to only authorized individuals Define, track, and/or automate sales activities and sales processes Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) Automate processes to manage leads, contacts, opportunities and sales activities Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Process of training new hires by providing them with sales tools and knowledge needed to complete the job Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Allow users to access multiple services after entering their login credentials once Send messages via SMS Manage campaigns and track engagement for marketing efforts across social media channels Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Train your system to interpret and transcribe voice messages Allow customers/users to submit support queries and service requests Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Review data from past periods to reveal recurring tendencies and predict future performance Extra layer of security that requires not only a password and username but also something specific to that user Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Interact with data visualization elements, such as charts and graphs, to drill down into data Web form that allows users to enter data that is sent and processed for different reasons SaaS, web-based, online deployment Monitor activity of individuals who visit your website using cookies Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (143) 4.7 Based on 143 reviews ## Pricing Value for money 4.7 (134) [View pricing plan details](https://www.capterra.com/p/130149/bpm-online-CRM/pricing/) Growth $40.00 Per User,Per Month It includes: - 360° Customer View - Business Process Management - Collaboration Tools - Contract Management - Document Flow Automation - Field Sales Management - Knowledge Management - Lead Management Enterprise $75.00 Per User,Per Month It includes: - Lead Management - Mobile Sales - Opportunity Management - Orders and Invoices - Product Management - Project Management - Sales Forecasting - Synchronization and Integration - System Designer Value for money 4.7 (134) 4.7 Based on 134 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (140) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (140) 4.7 Based on 140 reviews ## User reviews Overall rating 4.7 Based on 148 reviews Filter by rating 5(120) 4(23) 3(2) 2(1) 1(2) Mentioned topic Sorted by most recent RA Roderick A. Analista Financial Services ### "Vastante divertido innovador" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 16, 2026 Me falta explorar más la herramienta y todas su bondades y desventajas es vastante amigable y de fácil uso Pros Es un herramienta bastante amplia La IA que posee parece vastante buena La capacidad de de acceso y roles Cons No sé entiende muy bien el paso a producción con el roll back porfa den un poco mas de detalle por lo demás parece estar bien y lo de la actualización de los paquetes porfa igual dar más detalles Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DT Deyra T. Oficial Banking ### "Una plataforma flexible y eficiente para la gestión de procesos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2026 Mi experiencia ha sido muy positiva. La plataforma ha contribuido a mejorar la gestión de procesos, el seguimiento de solicitudes y la eficiencia operativa. Su flexibilidad y capacidad de automatización la convierten en una herramienta valiosa para optimizar el trabajo diario Pros La facilidad de uso, la automatización de procesos y la capacidad de personalizar flujos de trabajo según las necesidades del negocio. También destaca la visibilidad que ofrece sobre las operaciones y el seguimiento de clientes Cons Algunas configuraciones avanzadas pueden requerir tiempo de aprendizaje inicial. Sin embargo, una vez familiarizado con la plataforma, su uso resulta intuitivo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Efrain M. B. Oficial de Automaticación de procesos Banking ### "Compleja pero fácil " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2026 Genial, debido a las amplias capacidades de la herramienta. Me gustó las capacitaciones presenciales que otorgaron, así como los Workshop Pros La facilidad Low Code y la amplia gestión de funcionalidades. Esto permite que se puedan crear varias aplicaciones con funcionalidades diferentes y personalizadas Cons Al tener una amplia variedad de posibilidades y funcionalidades, es posible que resulte algo abrumador, considerando la gran cantidad de configuraciones requeridas Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reasons for choosing Creatio CRM Amplitud de posibilidades para crear, modificar y mantener automaticaciones Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Jhon J. Analista de Gobierno de datos Banking ### "Primera experiencia con creatio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 16, 2026 Una plataforma intuitiva, muy fácil de usar y con tiempos de implementación sumamente rápidos y eficientes Pros La facilidad para crear soluciones empresariales personalizadas y automatizar procesos eficientemente Cons La necesidad constante de refrescar la página de forma manual para ver reflejados los cambios actuales Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Ana Maria M. Producto Banking ### "Era IA y eficiencia acompañada" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2026 Nueva experiencia, nuevo conocimiento, la era IA noa ayudara a tener respuestas mas eficiente y con calidad Pros No hay que ser experto en apis, ser funcional y tener reglas de negocio claras en base a lo requerido cuenta para poder jtilozar la herramienta de forma eficiente Cons Corta la capacitación, necesitamos mas tiempo para poder practicar ya que en lo laboral y personal hay qie hacer balance y mas si hay hijos pequeños Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LJ Laura J. Ing sistemas y computación Information Technology and Services ### "Crm con excelente capacidades de automatizacion " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 16, 2026 Mi experiencia general con Creatio CRM ha sido muy positiva. La plataforma ofrece herramientas sólidas para la gestión de relaciones con clientes, automatización de procesos y seguimiento de ventas. Además, su capacidad de adaptación a diferentes necesidades empresariales la convierte en una solución versátil para organizaciones de distintos tamaños. Pros Lo que más me gustó de Creatio CRM fue su flexibilidad y capacidad de personalización sin necesidad de mucho desarrollo. La interfaz es intuitiva, facilita la automatización de procesos de negocio y permite gestionar clientes, ventas y flujos de trabajo desde una sola plataforma. Cons La curva de aprendizaje inicial puede ser un poco desafiante para nuevos usuarios debido a la gran cantidad de funcionalidades disponibles. Algunas configuraciones avanzadas también requieren tiempo para comprenderlas y aprovecharlas al máximo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Manuel G. Oficial de mejora continua Banking ### "Creatio innovando " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2026 Una plataforma muy amplia y robusta que muestra como resolver de manera agil y facil las necesidades de los usuarios Pros La facilidad de crear y su adaptabilidad en las necesidades de los usuarios y como puede resolver complejidades con no code Cons No tengo quejas, me parece una aplicacion bastante robusta que busca cubrir las necesidades del usuario Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FV Fernando V. Data Architect Financial Services ### "Creatio is really the best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 12, 2026 Very positive. We enabled plenty of business users and they are capable of creating new elements and adding their new ideas to the platform Pros Definitely the easy of use. You can easily develop, adjust and create new pages from scratch super fast Cons There is not really anything that stand out. If I could name something, it would be the lack of self paced training. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Ryan H. Project Associate Accounting ### "Low cost, great support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 12, 2026 Pros Easy to use and very flexible. Integrates with a lot of other platforma and has a great support network Cons There isn't much to dislike. I would like to see a lower entry point for the smb market so more people can experience Creatio Switched from [TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/) Cost and user friendliness. Also integration capabilities Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME Michael E. Vp Food & Beverages ### "Vice-president sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 12, 2026 Overall great - grest connecting and also good discussions among industry leaders. Great venu and appreciate the hospitality Pros Presenter very good content and also show the how to. Need to further understand how all comes together and everythigng Cons Too many options too many conferences and dual meetings that we need to decide from.. should be more spread Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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