# Page 6 | Creatio CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Creatio CRM the right Sales Force Automation solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130149/bpm-online-CRM/reviews

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Creatio CRM

4.7 (134)

[View alternatives](https://www.capterra.com/p/130149/bpm-online-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated May 26th, 2026

# Page 6 - Reviews of Creatio CRM

## Showing most helpful reviews

Showing 126-134 of 134 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EL

Evgenia L.  
  
  
Used the software for:

### "Great interface, robust CRM product"

December 15, 2016

5.0

We have tested several systems before selecting bpm'online. And the final decisive criteria was the interface. User adoption is always a real issue. Even when functionality is good and meets all your requirements the interface can be very difficult and uncomfortable to work in. bpm'online's interface is very intuitive and user-friendly, which is very important when you work with the system every day. It is easy and nice to work with.

Review Source

JH

Jesse H.  
  
  
Used the software for:

### "Very Recommendable CRM Solution"

May 16, 2012

5.0

This is an easy and affordable process management tool for organizations using a CRM. The software is flexible and what I especially appreciate is the ability to audit processes.

Pros

Nightly emails sends notices to employee that they have tasks that require attention. Easy to use CRM solution.

Review Source

YS

Yaroslav S.  
  
  
Used the software for:

### "Bpm'online for service"

December 16, 2016

5.0

We are using bpm'online to automate service processes, manage orders, and service cases. It's very convenient to work within one system and single interface. Before we were using 3 different programs to track the orders, to check products availability and manage cases and it was a real disaster.

Review Source

JB

John B.  
  
  
Used the software for:

### "System worth every penny! "

September 6, 2016

5.0

The system is brilliant! It is worth every penny we spent on it. The internal team is looking forward to the releases of the system, as bpm'online always has something lovely. Mobile app, OS compatibility, business processes and much more make the choice of the system unbeatable!

Review Source

EW

Eliza W.  
  
  
Used the software for:

### "Amazing System"

September 6, 2016

5.0

I used to work with SugarCRM and we faced low user adoption. With bpm'online there is no problem to find what is needed and have it always at your fingertips! The greatest, of course, is the business process designer, which simplifies our work greatly!

Review Source

BB

Bogdan B.  
  
  
Used the software for:

### "Great tool for personalized marketing "

December 16, 2016

5.0

With bpm'online CRM I can gather information about consumers and see how each of them is interacting with our product and content. It helps me to make relevant messages and find relevant channels to target the audience.

Review Source

SW

Scott W.  
Director of Operations  
Management Consulting  
Used the software for: Less than 6 months

### "Too early to tell"

December 16, 2017

4.0

I was unable to find another software out of the box that I think can do all that I want. We are a bit discouraged by the add on cost.

Pros

Appears to have the majority of features I won’t in a customer database management/CRM/Project Managme t software.

Cons

Overall program cost was a bit deceptive. Lots of add on cost. Setup is a bit on the technical side, but several resources.

Review Source

WB

William B.  
UX Director  
Higher Education  
Used the software for: Less than 6 months

### "Startup New to CRM"

February 25, 2017

5.0

The customer service has been great. The suppport staff is extremely helpful! Took a little getting used to but nothing other than expected. Would definitely do it again!

Pros

Support. UI.

Cons

Social media Integration is still maturing.

Review Source

SB

Saman B.  
  
  
Used the software for: Less than 6 months

### "null"

March 28, 2017

5.0

Review Source

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