Average Ratings

16 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.95/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • WHMCS
  • www.whmcs.com
  • Founded 2005
  • United Kingdom

About WHMCS

Billing software for web hosts and developers. Create professional looking invoices. Unlimited clients and users.


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WHMCS Features

  • Contingency Billing
  • Customer Portal
  • Customizable Invoices
  • Hourly Billing
  • Invoice History
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Project Billing
  • Recurring/Subscription Billing
  • Service Ticket Billing

WHMCS Reviews Recently Reviewed!


It's fine for starting businesses

Dec 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Back in 2014, as I was looking for a CRM platform that could handle hosting customers, WHMCS was the way to go. As my company grew, it was time to invest in add-ons, like integrating Zendesk, Freshdesk and Google Suite reseller portal with our system. ModulesGarden provided us the necessary functionality, but as their policy changed to SaaS, our annual costs raised by over 600%.

Without doubt, WHMCS is a great platform. But without the necessary functionality, larger companies will have to invest.

Cons: Price, design and functionality. The admin panel looks outdated, their price policy has changed and the functionality needs improvement. I definitely recommend WHMCS to other my colleagues, but it's not perfect.

Vendor Response

by WHMCS on February 20, 2018

Hi there, I'm pleased to hear that WHMCS has been providing your business automation needs for several years; we pride ourselves on our longevity. Our platform is designed with some specific industries in mind and we have a number of developer resources available which allow it to be extended to meet individual needs. The policies and pricing of external vendors and developers is outside our control. Thanks for taking the time to leave your review!

Zero Support

Dec 13, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Support System actually works, easy to communicate with the ticket system. We HIGHLY recommend using another software.

Cons: Monopoly Based Software Zero Support 9 days to respond to tickets Code locked down tight (Force Partner Services) Tries to sell partners development services instead of actually helping with their strict encoding files. Way to pricey for the support they offer with it. Which is zero.

WHMCS is a good all-around product at a very affordable price point.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: WHMCS provides all the basic functionality that a typical CRM software should. It works very well as a generalist software.

Cons: The software is a very generalist software, I would like to see it be a little more advanced. Each module is rather basic and it would be nice to see a little more detail and focus be put into them.

Overall: We use it for a CRM software with the focus being Client list, Billing, Support.

Vendor Response

by WHMCS on February 20, 2018

Hi Michael, I'm pleased to hear that WHMCS is meeting your hosting automation needs and general CRM functionality. In the past year we've begun introducing end-to-end automated services with closer integrations in the client and admin area via our MarketConnect feature. We will be expanding the services available through MarketConnect in 2018. Thanks for taking the time to leave your review!

Great tool for automate your business

Sep 28, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: You can automate and configure many processes of your company such as payments, customer support, emails sending, you can create digital products and configure them to give access to customers. It has so many tools. Basically i use it because I work with customer service. It has a tickets system with which you can answer to customers, follow-up cases, assign the case to another team member for solution. It's easier to communicate with customer using WHCMS's predefined answers. You save a lot of time. It allows you to bill customers and automate payments every month, every year, as you prefer. If you have a web hosting business this may be very usefull for you. It also allows fully automated hosting account setup and management with domains.

Cons: As cons i must say it's not too intuitive, it you will need to read the documentation in order to do some tasks.

TERRIBLE Customer Service

Sep 19, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support

Pros: Pricing is good. Auto invoicing is good. Auto reminders for late payments is good and easy to turn on/off.

Cons: We have had this product for a long time and have been frustrated with the complexity of the simple things that are needed. If you have a problem, even a simple problem like you need to update the credit card on file, you have to go through multiple steps starting with submitting a ticket, responding to questions in the ticket response, ... expect to go back and forth numerous times for any need regardless of how small. There are two logins - one for the account and one for your actual platform. Tickets go into one login but the area of need is nearly always in the other one. Basic items like the credit card update should be easy to do and not require the initiation of a support ticket taking hours or in our case many days to resolve while invoices wait for updates to be made.

Turnkey automation solution for Plesk and cPanel with a wide range of third party modules

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customizability, first grade support, import/export features, the new upgrade-in-place feature, invoicing features, the new marketplace.

Cons: cPanel features are a bit more refined than Plesk that we use, the cart procedure could be simplified.

Overall: You install it, you forget it. It's completely automated.

Vendor Response

by WHMCS on February 20, 2018

Hi Giancarlo, I'm pleased to hear you have had the ideal experience with WHMCS. Thanks for taking the time to leave your review.

The best tool to remotely mannage a server.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can mannage my servers with ease and I can set up different features of software I want to use. Whenever I need support, I can write a ticket and I get help really fast.

Vendor Response

by WHMCS on February 20, 2018

Hi Alejandro, Thanks for your review, I'm pleased to hear that WHMCS is meeting your business automation needs!

Great Product but complex at times

Apr 18, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like all of the options that it offers as well as that it is web based.

Cons: It can be complicated to use at times.

Overall: The whole system could be much simpler than what it is. Sometimes it's difficult to understand how to perform certain functions within the software where there are some competitors that make the same process much easier.

Recommendations to other buyers: I would like to see them integrate natively with more payment gateways as well as simplify their whole software package.

Vendor Response

by WHMCS on February 20, 2018

Hi Larry, Thanks for your review, I'm pleased to hear you consider WHMCS a great product! With software as powerful as WHMCS, there are a lot of options to consider, so we've made efforts to make the initial configuration easier for new users. This takes the form of a setup wizard, video tutorials, and we are working on further written guides.

WHMCS - The best in the web hosting business

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We currently have a valid license of WHMCS.

The all in one solution for a web hosting business, very easy to use after a few plays with the configuration. It's the best yet WHMCS has terrible support.

Vendor Response

by WHMCS on February 20, 2018

Hi Cammy, Thanks for your review, I'm pleased to hear that our software is meeting your business automation needs. We've made a number of improvements to the product, website and our operations which has reduced our average response time for standard support requests. I hope you've had the opportunity to experience this. Unfortunately I was unable to locate your account to check.

Has great features, but in no way perfect

Dec 05, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: WHMCS handles our needs very well, but with that said it does lack in other areas. While it is perfect for website hosting companies if you sell any products besides web hosting you are going to have to play a great deal to tweak it to work for you.

Additionally, it does have its fair share of hiccups now and then with things like activating and deactivating accounts. Support for WHMCS is not as great as it once was - expect about a 2 to 3 day turn around unless you pay for faster service. Forums are helpful if you run into issues.

Vendor Response

by WHMCS on February 20, 2018

Hi Tim, I'm pleased to hear that WHMCS is meeting your web hosting automation needs! We've made a number of improvements to the product, website and our operations which has reduced our average response time for standard support requests. Our platform is designed with some specific industries in mind and we have a number of developer resources available which allow it to be extended to meet individual needs.

Solid product/service in hosting business

Nov 09, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: WHMCS is the solid service/product in the hosting business due to its functionality and the reasonable pricing. Have had an experience of using it few times on client's platform and I would say it has an extensive functionality however it might be quite confusing and not easy to administrate and set up the system in the beginning for the newbie users. Though, personally, for me, I prefer it over Hostbill (Been using it for 1+ year) in regards to a frequency of updating. WHMCS stuff should be working very well as any bug report is basically fixed in a week time frame! Furthermore, WHMCS by the perspective of Admin Panel and Front/back-end interface is superior to all products out there.
All in all, WHMCS is the solid system that is reasonably having a solid and respectable place in Automation Platforms.

Vendor Response

by WHMCS on February 20, 2018

Hi Giorgi, Thanks for your review and recommendation. We consider ourselves a solid company; having been producing and supporting our software for over a decade. We have introduced a number of resources within the software to help new users get set-up, and are working on producing guides for further assistance.

Very good!

Sep 05, 2015
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I think it's good! The all in one billing and support system!
Though, for new users it may be a little bit hard to understand as it's so many things you can do with it!

Vendor Response

by WHMCS on February 20, 2018

Hi MrKaKisen, We're pleased to hear that WHMCS is helping automate your business! With software as powerful as WHMCS, there are a lot of options to consider, so we've made efforts to make the initial configuration easier for new users. This takes the form of a setup wizard, video tutorials, and we are working on further written guides. Thanks for your support

Jun 21, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Mar 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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May 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Mar 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
3 / 5
Value for Money