# Page 2 | WHMCS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is WHMCS the right Billing and Invoicing solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130157/WHMCS/reviews

---

WHMCS

4.1 (112)

[View alternatives](https://www.capterra.com/p/130157/WHMCS/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 2 - Reviews of WHMCS

## Showing most helpful reviews

Showing 26-50 of 112 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LA

Lydia A.  
Teacher  
Retail  
Used the software for: Less than 6 months

### "WHMCS makes billing easier"

August 9, 2024

5.0

I use the solution to provide services and respond to tickets

Pros

Automatic billing in the tool and instant provisioning of the services and products after payment has been made

Cons

To fully customize this, you need to have programming knowledge

Review Source

RW

Roger W.  
Niche Growth Facilitator  
Writing and Editing  
Used the software for: 2+ years

### "The Best Online Invoicing System for Your Business"

October 13, 2022

5.0

In a word... Reliable. Once set up, it's very easy for my business and customers to use. My business particularly likes that we can save a backup copy of the database and restore it, without having to make any changes to files. I've never had an issue with WHMCS - Ever. The only time I needed support resulted from something I did, and they were happy to get me back on track. My customers like that they can log in to purchase services, request support, pay invoices, and share invoicing access to their accountants. I genuinely recommend this software to any other business.

Pros

There are so many features, that it makes WHMCS a system that can better integrate into your business. In particular the automated billing feature is a huge time saver, and improves the speed and which invoices are satisfied. I also use it to provide customized services, and when a customer approves the quote, and invoice is automatically issued - I don't need to do anything extra. It also has a support ticket system, which more than one has helped my business sell services, and keep my customers happy with timely, well managed support. Speaking of support... The support team at WHMCS are stellar! They have helped me every time I've needed them, and have often exceeded my expectations. Also, this software is regularly updated, so that my business billing system is kept at pace with current technology. The ability to integrate with multiple payment gateways, also makes it that much more useful, both for my business and customers.

Cons

It's a bit on the expensive side - But having said that, you get what you pay for. My business paid for a top-notch solution, and that's what I got. You do need some technical knowledge if you are going to run this software on your own server, or you can use the "clouded" version.

Review Source

VR

Verified Reviewer  
Sr Manager  
Information Technology and Services  
Used the software for: 2+ years

### "WHMCS - An automatic choice for Hosters"

December 31, 2022

4.0

WHMCS has been helping me run my hosting business with ease. Though it still needs lots of improvement, it is still the only choice for hosters as there is hardly any competition.

Pros

WHMCS is designed specifically for hosters and almost 80% of hosters worldwide rely on WHMCS for billing automation.

Cons

1\. No 5 years and 10 years option available for hosting and other services.2. Too much expensive3. Lack of quality reports.

Reason for choosing WHMCS

I did not look into any other product as none offered what WHMCS could offer.

Review Source

PD

Peter D.  
IT Director  
Information Technology and Services  
Used the software for: 2+ years

### "Great product but missing critical features and their support needs serious help"

November 20, 2022

5.0

good but needs better admin support, and needs to be reachable by instant message, not only email forms.

Pros

The product is great all around, the main issue is that certain features are missing, reports are limited, upgrading is not so simple it could mean a migration and reintegration if the core OS has to be upgraded along with it.

Cons

Important feaures are non-existent, like Invoice merging, invoice moves and transfers, and there needs to be more useful reporting where fields can be added or subtracted. the support team is NOT meticulous and does a bare minimum sloppy job, if you are a total novice do not rely on them, they failed to check the date and time, cron of the server, and didnt even bother to ensure the directories are correct. very lazy and sloppy.

Alternatives considered

[Ubersmith](https://www.capterra.com/p/116688/Ubersmith/)

Reason for choosing WHMCS

cost and features

Review Source

VR

Verified Reviewer  
Eigenaar  
  
Used the software for: 2+ years

### "It's fine for starting businesses"

December 21, 2017

4.0

Pros

Back in 2014, as I was looking for a CRM platform that could handle hosting customers, WHMCS was the way to go. As my company grew, it was time to invest in add-ons, like integrating Zendesk, Freshdesk and Google Suite reseller portal with our system. ModulesGarden provided us the necessary functionality, but as their policy changed to SaaS, our annual costs raised by over 600%. Without doubt, WHMCS is a great platform. But without the necessary functionality, larger companies will have to invest.

Cons

Price, design and functionality. The admin panel looks outdated, their price policy has changed and the functionality needs improvement. I definitely recommend WHMCS to other my colleagues, but it's not perfect.

Review Source

Response from WebPros International GmbH

February 20, 2018

Hi there, I'm pleased to hear that WHMCS has been providing your business automation needs for several years; we pride ourselves on our longevity. Our platform is designed with some specific industries in mind and we have a number of developer resources available which allow it to be extended to meet individual needs. The policies and pricing of external vendors and developers is outside our control. Thanks for taking the time to leave your review!

VR

Verified Reviewer  
Director de Desarrollo de Proyectos  
Program Development  
Used the software for: 6-12 months

### "Sistema de Gestión de Recursos de Servidor"

October 7, 2023

5.0

Es una muy buena opción de manejo de recursos de servidor web y administración.

Pros

Facilidad para el manejo de recursos del servidor de sitios web.

Cons

El manejo de ciertos recursos y opciones de gestión son ocultos.

Review Source

AM

Anand M.  
Director  
Information Services  
Used the software for: 2+ years

### "Very bad customer support - 13 days wasted - 2 months management team don't reply"

December 23, 2019

1.0

Very bad customer support.

Pros

Easy to use software but same time very bad customer support team.

Cons

\[SENSITIVE CONTENT HIDDEN\] and related other tickets - 13 days wasted of client - Very bad customer support, staff there is not helpful to customer - They are working for formalities to make ticket answered - 2 months their management still did not got time to reply on escalated cases. - Charging already 3x to what they used to for 10 years for this 10x worst service support Don't dare to kill customer's voice if you did I will make sure it cost your company sufficient enough to ensure your management don't do any wrongful business practices to kill user voice just because they posted a real bad review for the bad service experience provided by your support team and wasted his 13 days time over WHMCS bug/errors. I finally reported already to your team that it was a bug in your own WHMCS app that it was having collision with ticket number and thus ticket were not imported. Your team never helped and 13 days wasted by me over this concern. You shall compensate for the time wasted of the client. Very bad customer service. They don't value customer association for more than 10 years. Now don't have excuse of holidays they just started your management put my case on hold for more over 2 months. So don't say its holidays it just started the holidays earlier it was not. with regards, Anand

Review Source

Nipon D.  
ED  
Information Technology and Services  
Used the software for: 1-2 years

### "When you’re running a Domain, Hosting business - there is no better alternative for sure!"

August 28, 2022

5.0

Pros

WHMCS is the all in one solution for selling Web products where most products requires recurring billing. You can automate your whole business within few hours

Cons

WHMCS should offer a low price license for small resellers and entrepreneurs. Their license starts from $5/month when their partners and many hosting company offer that same license at as low as $2/m or even free bundled with their products

Reason for choosing WHMCS

Lot more options, Simpler, level of customization

Review Source

TK

Tim K.  
PM  
Information Technology and Services  
Used the software for: 2+ years

### "An absolute neccessity for webhosts of all sizes"

May 31, 2022

5.0

Whmcs with its numerous features allows the automatic running of a webhost business without a lot of staff intervention.It is as invaluable for large teams as it is for small ones allowing even a team of 2 or 1 to run a conplete business.

Pros

Whms has nearly all of the functionality out of the box, that you would need to run a webhosting business. It has a webportal for customer self service and once you intergrate with a mailing system it can be programmed to take users through all processes.

Cons

The biggest asset of whmcs is also its downfall. By providing alot of features it means it has quite a steep learning curve and is almost impossible to get it fully setup without the assistance of an expert.

Review Source

JS

Jasvinder S.  
VP-IT/BS  
Information Technology and Services  
Used the software for: 2+ years

### "Best Tool to manage client and Billing for Hosting related products"

March 15, 2023

4.0

Managing client for multiple product becomes easy with WHMCS

Pros

Easy of setup, quick integration with our partner portal. It can be easily customise for multiple product like shared hosting, vps, SSL, cloud hosting, domain registration etc.

Cons

The theme breaks when we upgrade the WHMCS.The themes, external support and vendors are very costly.

Reason for choosing WHMCS

Clientexec and Host Bill

Review Source

Sayuj K.  
Server Operator  
Information Technology and Services  
Used the software for: 1-2 years

### "Great Billing and Automation Software for Hosting Management "

October 14, 2023

5.0

Pros

WHMCS has helped me manage my domains and hosting packages without any hassle. It is also easy to integrate with WHM and Cpanel. The Ticketing system and the options to create predefined replies make customer support a lot easier and more convenient to handle.

Cons

It takes a while to fully understand how to use the software and set up or customize the theme template to our liking. Additionally, the subscription is also a bit pricey as well.

Review Source

NE

Nancy E.  
Business Manager  
Computer Software  
Used the software for: 2+ years

### "WHMCS Review"

December 28, 2018

3.0

It's very useful to have records of every transaction as clients sometimes come back and want to know how much they spent in a prior year. Generating invoices on it's own is a huge time saver for me. You can also convert a quote, once approved, into an invoice to save time. It's also nice to be able to save a draft before you publish and send in case you've made an error on the invoice.

Pros

It's easy to generate invoices and accept payments. The system tracks all client's support tickets, invoices, and which products they've purchased. It automatically generates notices of invoices coming due or services about to expire. It automatically generates invoices for products on a monthly, quarterly, semi-annual or annual basis.

Cons

The "Time & Task Manager" feature never works the way it's supposed to. I have to manually deduct hours spent on support tickets and add hours when a client pays for their support agreement. Also, when setting up a client, or generating an invoice, you have to save twice. When adding a contact, you also have to save the information once, then click 'activate' and save again.

Review Source

Response from WebPros International GmbH

January 16, 2019

Hi Nancy, It's great to hear WHMCS has been saving huge amounts of your time with invoicing and record keeping. Needing to save things twice doesn't sound right to me though. Please do let me know the details and I'll be happy to investigate.

CJ

Clayton J.  
Owner  
Computer & Network Security  
Used the software for: 2+ years

### "No longer cares about the customer"

January 10, 2019

2.0

WHMCS used to be a good company. They no longer care about their customers though. They're more interested in adding products to Market Connect that they get a cut of the profits than doing what PAYING customers are asking them to. While I used to would have recommended this to everyone, I come closer to viewing it as a cash grab or scam now and would recommend it only to my enemies.

Pros

Software used to be awesome and easy to use. It isn't anymore.

Cons

No longer easy to use. Proper setup alone takes days. Every update breaks every theme for the last 1.5 years. Software's become so bloated less tech savvy customers have a hard time using it. Invoicing system is terrible and requires research to even see what you're paying for.

Review Source

Response from WebPros International GmbH

January 15, 2019

Hi Clayton, Thanks for your review. With software as powerful as WHMCS, there are a lot of options to consider, so we've made efforts to smooth the learning curve for new users. This takes the form of a setup wizard, new written guides and a setup checklist on the "Setup" menu. The MarketConnect features are another direct result of user feedback to make configuration easier with the added benefit of increasing the profitability and richness of your own product offerings. With one click you can sell new products with a level of automation and cost prices which otherwise would not be available to SMEs. We appreciate that updating custom templates 3 times per year isn¿t the most fun task in the world, but that is necessary when the public and client-facing UI is customizable. To ease this process, we publish full diffs on our GitHub Repro, which you can manually compare or use git to automatically merge changes; meaning templates updates only need take a matter of minutes.

ME

Martin E.  
Senior Programmer  
Computer Software  
Used the software for: 2+ years

### "Together with WHM, WHMCS provides a total hosting and billing automated solution"

September 11, 2018

5.0

WHMCS (along with WHM) completely automates the ordering, account setup and hosting services of several of my clients, leaving them free to respond to support requests and develop new products. The overall cost of ownership has been low, and the features it provides have paid for themselves several times over.

Pros

WHMCS is very full featured and reliable system, offering just about all the tools you need to provide hosting services to customers. It can work in tandem with a server running WHM to automate the entire processs, allowing you to focus on developing new products and services. There are a multitude of third-party modules available, offering just about any features you may require (such as CRM capabilities, or specific payment gateways). WHMCS is reliable, and my clients make use of it every day for taking orders, managing products, and responding to support tickets.

Cons

The update process can be cumbersome, particularity if you have customized the product in any way, however the support for WHMCS is very good, and usually problems are easy to deal with. I do always try to update our of usual business hours, just in case.

Review Source

Response from WebPros International GmbH

January 16, 2019

Hi Martin, Thanks for taking the time to write this review. I'm pleased to hear we've been reliably providing all the tools needed for your operations for several years!

Brent K.  
President  
Marketing and Advertising  
Used the software for: 2+ years

### "Great for recurring, overall could be better"

October 29, 2021

3.0

Pros

The recurring billing feature & integration with hosting platforms is fantastic.

Cons

Features do not progress very fast. HTML email for support tickets is still not available after many many years, user/contact system is convoluted, not able to have product/category for invoice line items, reporting system is silly (counts tax as revenue), to mass pay an invoice system creates an extra invoice to pay off other invoices - which confuses things (including exports to work with the data)

Review Source

Mthobisi Glen S.  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "Best Software for My web Hosting Company @ Rated Original"

June 15, 2023

5.0

Pros

Payment, invoicing and billing and the integration system that it provides

Cons

all the services that it provides are the best for my business

Review Source

Christopher A.  
Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "Taken our hosting offering to a new level"

October 23, 2023

5.0

I love the system and we plan to move our other servers over to it.

Pros

The flexibility of the software allows us to move our clients into the system easily and also works with the plans we have for the future without the new to change software.

Cons

There are lots of menus to get your head around when setting up, but its part of its flexibility

Review Source

KP

Kamil P.  
CEO  
Internet  
Used the software for: 2+ years

### "Please, submit a feature request"

July 27, 2021

1.0

In the last year, support dost't exists. We need to pay to external companies to help and fix WHMCS bugs.

Pros

Many functions that can help to manage hosting.

Cons

Software is very buggy. There is a lot os security issue, GDPR violation. If you are submitting a bug in WHMCS to help then, support always said that this is not a bug and "Please, submit a feature request".

Review Source

Benjamin H.  
Technical Support Specialist  
Information Technology and Services  
Used the software for: 2+ years

### "Web host management utility"

July 24, 2019

4.0

Overall, this software is pretty much top-of-the-line for managing clients and back-end business needs with a price-point that definitely helps the bottom line.

Pros

It has a large number of plugins to extend it's functionality from it core. This provides capabilities to effectively manage the business and to allow those with coding experience to also add functionality that may not be available elsewhere.

Cons

Updates can be a pain if you have a large number of plugins and they are not being updated by their authors. This either delays upgrading or prevents it for longer than desired while you try to locate updated plugins with similar functionality.

Review Source

Response from WebPros International GmbH

July 25, 2019

Thank you for taking the time to leave your review. We're pleased to hear that you've found WHMCS to be a top-of-the-line solution for your client management, billing and automation needs.

Bobby B.  
President & Founder  
Marketing and Advertising  
Used the software for: 2+ years

### "Time-Saver for Freelancers"

February 8, 2019

5.0

Overall, the software does what it was designed to do and it a valuable add-on for any freelance web developer that is seeking to offer value addedd products and services to their already established line-up.

Pros

Once setup is completed the software really helps to keep everything from the sale of a domain name to webhosting of new clients all in-order nice and neat.

Cons

Personally, I didn't like the WHMCS branding in the footers of the software. So, I paid to remove them - its an extra cost to do so. Setup can be somewhat tricky.

Review Source

Response from WebPros International GmbH

February 11, 2019

Hi Bobby, thanks for your feedback! We're happy to hear that we're helping you be more efficient and allowing you to offer value added products to your customers on top of your core service offering. We hope to be part of your growth in the years to come!

Denver P.  
Linux Systems Administrator  
Information Technology and Services  
Used the software for: 2+ years

### "Web Hosting Billing And Provision Software IS Essential - WHMCS Billing Software"

March 18, 2019

5.0

WHMCS software has managed our company for well over 10 years and going. Hundreds of customers to manage and I could not do it without WHMCS billing software. Thanks guys!

Pros

I can setup variable hosting packages and services and provision directly onto my VPS systems or Dedicated Hardware. I can manage and escalate trouble tickets easily and be notified via email or SMS of new tickets. There are scores of add-ons to fit any industries needs.

Cons

Most of the core is encrypted. Lack of themed email templates out of the box. I had to write my own using special logic code.

Review Source

Response from WebPros International GmbH

July 12, 2019

Hi Denver, Thanks for sharing your review. It's great to hear that WHMCS is helping manage hundreds of customers for over a decade!

SL

Sarah L.  
CSR  
Telecommunications  
Used the software for: 6-12 months

### "Decent Order Processing System - Functionality needs work"

February 28, 2019

3.0

WHMCS is great for smaller start-ups, but lacks the functionality to grow with a company. Invoicing is extremely limiting, and the errors we encounter have left us needing something different. We are currently looking for other options.

Pros

It's easy to learn initially and is a one size fits all for the \*most\* part. We use it in the telecom industry for my job, and we really are pushing the software to it's limits. The site is easy to navigate, and it organizes information easily.

Cons

There are lots of billing flukes, such as phantom invoices generating and incorrect customer information displayed on the wrong accounts which can slow down productivity. You cannot edit notes, but you can edit a response on the customer-facing side which is bizarre. "Unpaid" stamps on invoices can't be changed and this comes across as aggressive to customers. The search option is useless in the fact you can't put a last name before the first, and it's generally non intuitive.

Review Source

Response from WebPros International GmbH

July 12, 2019

Hi Sarah, Thanks for your review, I'm pleased to hear that WHMCS helps your business organise information. Our software is template based and text is controlled by a flat file, so the unpaid notices on invoices can be customised. In version 7.7 we re-vamped the search functionality, so we can now search by lastname firstname. There certainly shouldn't be any billing flukes or information displayed on the wrong accounts. Please do get in touch with our technical support team so we can review this for you.

VR

Verified Reviewer  
Quality Assurance  
Telecommunications  
Used the software for: 2+ years

### "Easy to manage billing systems"

January 21, 2019

5.0

Overall it's a streamlined and intuitive billing system that makes managing accounts, invoices, and other billing tools easy and fast.

Pros

A wide variety of search features and functions for locating accounts by any number of metrics is very useful for customers who don't know their account details or have mystery charges we're searching. There's a lot of areas to leave notes on accounts and individual products, and the custom contact metrics for emailing special offers are great

Cons

This may be something specific with our integration, but it's not always convenient that accounts are merged automatically if a new account generates with the same email address. Sometimes it's a customer ordering for family who have separate billing details but they help setup/manage the account, or business accounts end up together that shouldn't but are managed by the same office manager who uses their email, etc.

Review Source

Response from WebPros International GmbH

July 12, 2019

Hi there, Thanks for taking the time to share your experiences. It's great to hear that the reporting features are helping you keep track of business metrics.

Nicholas B.  
Owner  
Computer & Network Security  
Used the software for: 2+ years

### "Longtime owned license owner moving on"

April 6, 2021

4.0

Longtime owned license owner. I’ve been supportive of the platform and have seen steady, albeit slow development. I’d say about 50% of the new features that are added are what the customers want, the other 50% are features that help WHMCS make money off of the people that use their software. I was fine with MarketConnect because it was an opt-in feature. Hearing the news about the price hikes today (over 1000%) has been the tipping point. We will be moving to another platform that has the same features and costs much less. This company lost its way after it was bought. I would not recommend WHMCS to anyone at this point.

Pros

The software works and does what is advertised.

Cons

Recent price hikes make it no longer economical to use the software.

Review Source

JS

Jay S.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "Good software, often let down by the management and support team"

April 11, 2023

3.0

Pros

Easy to use and set up, largely just works. Supports a lot of modules and payment gateways and is fairly complete with an extensive feature set.

Cons

Some things don't work so well or require workarounds, which we've got used to. Poor customer support, often ignore issues or are unwilling to help - have basically ignored a security issue that I reported to them years ago.

Review Source

Similar Products

Featured