--- title: "EventsAir Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is EventsAir the right Virtual Event solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130158/EventsAIR/reviews/" page_type: "reviews" language: "en" --- EventsAir 4.6 (79) [View alternatives](https://www.capterra.com/p/130158/EventsAIR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of EventsAir Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Danny S Manager, Client Knowledge InitiativesBanking, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The platform's extensive functionality and thorough event management capabilities make it a strong solution for managing complex events. While the learning curve can be challenging and some areas of the user experience could be improved, particularly the website editor and app refresh behaviour, the platform delivers significant value once mastered.“ July 29, 2026 Danny S Manager, Client Knowledge InitiativesBanking, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The biggest downside is the steep learning curve. While the platform is powerful, it can take considerable time to understand where settings and configuration options are located.“ July 29, 2026 Kirsty G Registration and Housing ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “It allows you to automate a lot of processes like communications and workflow steps, which can save a significant amount of manual work.“ March 25, 2026 Danny S Manager, Client Knowledge InitiativesBanking, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The HTML editor for building interactive websites also feels dated and limited compared to modern web editors.“ July 29, 2026 LK Lebo K Event SpecialistLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 1-2 years. “EventsAir makes it easier to organise event details, manage registrations, communicate with delegates, and keep track of important information.“ July 29, 2026 Ashley E Business Operations LeadNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “The platform can feel complex and unintuitive at times, with a steep learning curve for new users.“ July 29, 2026 Ma Mohammed a REGISTRATION COORDINATOREvents Services, 51 - 200 employeesUsed the software for: 1-2 years. “What I like most about EventsAir is its flexibility and the wide range of features available for managing conferences and events in one platform.“ July 8, 2026 TR Tove R Event ManagerEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “There are some things that are locked so we can't customize them and only way to customize is to pay get a report build or changes made.“ January 15, 2026 ## Showing most helpful reviews Showing 1-25 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Angelique T. Event Experience Manager Events Services Used the software for: 2+ years ### "A Powerful and Flexible Platform for Complex Event Management" July 28, 2026 5.0 My overall experience with EventsAir has been very positive. I have used the platform across multiple events with different requirements, audiences, registration structures, and operational challenges. It has supported me in managing everything from registration builds and attendee communications to payment processing, reporting, database maintenance, and onsite delivery. What has impressed me most is the platform’s ability to support both the technical and human sides of event management. It provides the structure needed to manage large amounts of data, while still allowing event teams to create a more personalised attendee experience. EventsAir has a learning curve, but the investment in understanding the platform is worthwhile. It has helped me become more efficient, improve our internal processes, and confidently manage increasingly complex events. I would recommend it to event professionals and organisations looking for a robust, scalable, and highly configurable event management solution. Pros What I value most about EventsAir is how comprehensive and adaptable the platform is. It brings registration, payments, communications, reporting, attendee management, and event delivery into one system, which makes it much easier to manage complex events without relying on multiple disconnected platforms. I particularly appreciate the flexibility it provides when building registration workflows for different event types and participant categories. The reporting and data management capabilities are also extremely valuable, especially when managing large volumes of registrations, payments, amendments, and attendee information. Once you understand the platform well, there is a great deal you can customise and streamline. EventsAir has become an important part of how I manage events operationally, and I continue to discover more efficient ways to use it. Cons One area that could be improved is how platform updates are communicated. At times, changes or updates appear to be introduced without clear advance notice, which can affect established workflows or create uncertainty when a feature suddenly behaves differently. More consistent communication, such as release notes, in-platform notifications, or advance advisories for significant changes, would help users prepare, test affected processes, and adjust their event setups accordingly. This is particularly important for teams managing live events or time-sensitive registration activity, where unexpected changes can have an immediate operational impact. Review Source VR Verified Reviewer Business Operations Lead Non-Profit Organization Management Used the software for: 1-2 years ### "A powerful event platform which keeps improving" July 29, 2026 4.0 Overall, my experience with EventsAir has been positive. It is a robust event management platform that offers a wide range of functionality and helps deliver successful events. While there are areas where usability and efficiency could be improved, the platform continues to evolve, and the team is receptive to feedback. It has become an important tool in our event delivery process and enables us to manage events at scale effectively. We have found attending the AirTime annual conference to be particularly helpful to hear how others use the platform. Pros EventsAir provides a comprehensive solution for managing complex events in one place. I particularly liked the attendee app, registration management, agenda building, communications tools, and reporting capabilities. It allows event organisers to deliver a professional delegate experience while reducing the need for multiple separate systems. The support team has also been fairly responsive and willing to take feedback on board. Cons The platform can feel complex and unintuitive at times, with a steep learning curve for new users. Some administrative tasks require navigating multiple areas of the system, and certain workflows could be streamlined. Customisation options are extensive, but this can sometimes make simple changes more time-consuming than expected. There is also scope to improve the user experience and responsiveness of some areas of the platform but these improvements seem to be constantly in development. Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Reason for choosing EventsAir Felt it was a better fit. More customisable and an up and coming product Switched from [Stova](https://www.capterra.com/p/88289/Stova/) Felt the platform wasn't developing any further. Felt like an aging product that wasn't fit for purpose anymore Review Source RP Rina P. Event Manager Newspapers Used the software for: 1-2 years ### "EventsAir Review" April 16, 2022 3.0 Although there are often some bugs and hiccups, it's a great software because it's so versatile EA has a solution for almost everything we need for running an event. The customer service has also improved over the year and is reliable (although the product itself is sometimes not reliable). It's great that the product is slowly improving since 1.5 years ago which gives the feeling that the EA team is listening to the customer feedbacks and try to improve it. Pros 1\. I like how it has so many features which you need for executing your online and offline events. We use this product for most of our events from the beginning to the end (registration, attendee management, notification emails to attendees and speakers, virtual event platform, reporting, meeting-matching, etc). This all-in-one software is very versatile. 2. Reporting feature is great! (both on EA and Onair) Cons 1\. There are often some bugs, hiccups and lags which gets frustrating (Sometimes the loading screen takes so long, sometimes get kicked out of the system for no reason, saving doesn't work sometimes, difficulties for speakers to connect to Aircast compared to just using Zoom, frequent trouble for speaker/attendees to join onair sessions due to using mobile devices or other browser than google chrome, etc..) 2. I wish the interface would be more visually attractive (e.g. the attendee app and virtual portal) Alternatives considered [Stova](https://www.capterra.com/p/88289/Stova/)[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Reason for choosing EventsAir It had most of the core/and extra features we needed for our company events, when we run 20+events per year Review Source Michael S. Consultant Non-Profit Organization Management Used the software for: 2+ years ### "EventsAir is a comprehensive and highly flexible Event Management System allowing you to work smarter, not harder" July 8, 2026 5.0 I've been using EventsAir heavily since 2019 and am a big fan. I believe it is a great value and a key tool for the not-for-profit associations I support. Pros EventsAir is extremely flexible and configurable, allowing you to scale from very simple one-day events up to week-long hybrid conferences and integrate with many popular tools. They have great customer support that helps you solve problems and make things work. Cons EventsAir continues to improve its interfaces, both internal and external facing, which is great and overdue. I'd like to see the Presenters modules and workflow revamped next - it's usable as it is but needs to be updated. Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Reason for choosing EventsAir At the time, it was the best bang for the buck - we have lots of requirements and with not-for-profit associations, very small budget Review Source RN Reginaldo N. Marketing and Communications Officer Higher Education Used the software for: Less than 6 months ### "Seamless experience, after the steep learning curve" July 29, 2026 5.0 Overall it has been good. I've organised 2 events so far, with the first one not being launched due to a short period available to promote it – not EventAir's fault, but it definitely helped reduce the timeframe. I have only used the customer support during the training period, but I believe that with new AI features my experience with EventsAir will be more seamless, with more possibilities ahead. Pros The high level of customisation, from setup to registration and back-end event management. It's easier for me to organise everything and point to other team members how to use the tool, saving time and money in my organisation. Cons The steep learning curve. I believe better investment in making the workflows easier would be more fruitful than applying AI into the interface. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[Humanitix](https://www.capterra.com/p/10004030/Humanitix/)[Vision6](https://www.capterra.com/p/154672/Vision6/) My organisation has chosen to make the switch, which made sense right from the beginning as now we have all the best tools from major systems in one, saving time and creating seamless experiences for staff and attendees. Review Source Bhawna D. Recruiter Financial Services Used the software for: 1-2 years ### "Experiences with eventsair" August 9, 2026 5.0 Overall, my experience with EventsAir was positive. It is a comprehensive event management platform with useful planning and registration features, although the learning curve can be a little challenging. Pros EventsAir provides strong tools for event planning, registration, attendee management, and reporting. It helps keep event details organized in one place and makes it easier to manage the overall event experience. Cons The platform can feel complex at first, and some features may take time to learn. More customization and a simpler interface would make certain tasks easier. Review Source Danny S. Manager, Client Knowledge Initiatives Banking Used the software for: 1-2 years ### "Powerful Event Management Platform with a Learning Curve" July 29, 2026 5.0 Overall, my experience with EventsAir has been positive. The platform's extensive functionality and thorough event management capabilities make it a strong solution for managing complex events. While the learning curve can be challenging and some areas of the user experience could be improved, particularly the website editor and app refresh behaviour, the platform delivers significant value once mastered. The EventsAir Bot is especially helpful in reducing friction and speeding up problem-solving, making day-to-day administration much easier. Pros EventsAir offers a very comprehensive and feature-rich platform that can handle almost every aspect of event management. I particularly appreciate the breadth of functionality available, from registrations and communications through to websites, apps, and reporting. Once you understand how the platform works, it's incredibly capable and flexible. The EventsAir Bot is another standout feature, as it helps answer questions quickly and resolves most issues without needing to search through documentation or contact support. Cons The biggest downside is the steep learning curve. While the platform is powerful, it can take considerable time to understand where settings and configuration options are located. There have been occasions where something wasn't working as expected, only to discover the cause was a hidden setting buried deep within a menu. The HTML editor for building interactive websites also feels dated and limited compared to modern web editors. Additionally, the event app can sometimes be slow to refresh or update, making it difficult to immediately verify changes that have been made. Review Source TR Tove R. Event Manager Events Services Used the software for: 2+ years ### "All in one Event Management Software" July 29, 2026 5.0 EventsAir is our mail tool. we build all events in EventsAir and we use all moduls. We have smaller events with 100 attendees, but even if smaller events, the attendee management tool is very easy to use. All moduls gives you a quick overview. The best thing is that you have an all in one experience, you work in 1 system covering finance, exhibition, abstracts, attendee app and much more. EventsAir is very user friendly and has a great learning portal and endless guides and videos Pros Event management tools are very intuitive and you work with all moduls in one place. Customer support is always very understanding and quick to respond. The setup of events is very easy and straight forward. Cons The accommodation modul could be more flexible especially on the report side. In generel the reporting could be better but EventsAir Success team is working on making reports better Review Source Vicky D. Scientific Coordinator Events Services Used the software for: 2+ years ### "EventsAIR: probably the best Event Organization service available!" July 29, 2026 5.0 EventsAIR has streamlined our conference organization services, and I doubt that there is any better service to use for the full organization experience! Pros The ease of use and setting up all modules for conferences, including the scientific and registration parts. Setting up events is a breeze, and able to be customized for a tailor-made experience for every single event. Cons Only minor technical nuisances, like no options for auto capitalization, and frequent client/browser interface freezes, so nothing very important! Review Source Rachel C. Client Success Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Reliable Platform for Large Events" July 29, 2026 4.0 Overall, EventsAir has been a great platform for managing our events. It offers strong event management tools and has performed consistently, but faster customer support would improve the experience. Pros EventsAir is reliable, easy for attendees to use, and works well for events with up to 3,000 attendees. We have not experienced outages, badge access works smoothly, the floorplan looks professional, and the learning tools are very helpful. Cons Customer support response times can be slow. Some submitted tickets have remained open for more than two weeks. Review Source JS Juliane S. Event and Communications Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great program with a few improvements needed" January 14, 2026 4.0 I like Eventsair. I am at times frustrated with the wait for support. we had a few situations last year where the support was critical to be quick and we didn't get it. For example, during issues with the table allocations for our dinner event. The escalation process or estimated wait times need to improve. Pros All-inclusive program to make the use of data and information easier. The new event website design is great to use and much better than the last version. Cons the build of the registration page is not very indicative and can be complicated depending on where it pulls the information from. I am not a fan of the lack of options for our delegates to add their profile details in the app rather than having to login to a profile. It would be amazing to have unique URL options for sessions to promote individual sessions rather than just the entire program. Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[Jomablue](https://www.capterra.com/p/204733/Virtual-Events-Solution/) Reason for choosing EventsAir It seemed to be the most versatile and widespread product. Switched from [Eventee](https://www.capterra.com/p/184210/Eventee/)[Humanitix](https://www.capterra.com/p/10004030/Humanitix/) Wanted a combined product rather than having separate products. Review Source ZR Zane R. Office Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Event Management software miles ahead of everyone else " January 14, 2026 5.0 It has been a massive improvement over our previous software and bringing everything from registrations to abstract submissions into one tool has made the management of our conference so much easier Pros Despite having such a large range of tools with high levels of customisation available it is still very easy to use and pick up. It also give those with a more technical understanding the chance to create something more complex with the freedom they offer as well. For any cases where you do get stuck their customer support team is incredibly helpful and quick to respond Cons Some of the layouts for the interactive sites aren't too pretty and there isn't too much that can easily be done about the styling without a complete overhaul Switched from [Blackthorn Events](https://www.capterra.com/p/214875/Blackthorn-Events/) A lot of features were difficult to use in a complex conference space and it did not allow for badge printing as we needed it. Review Source MA Mohammed A. REGISTRATION COORDINATOR Events Services Used the software for: 1-2 years ### "A Powerful and Reliable Platform for Professional Event Management" July 8, 2026 5.0 My overall experience with EventsAir has been very positive. It is a comprehensive and reliable event management platform that supports registration, abstract management, accommodation, communications, payments, and reporting. It has helped me manage multiple international conferences efficiently and has significantly reduced manual work. Although there are a few areas that could be improved, it remains one of the best event management systems I have worked with. Pros What I like most about EventsAir is its flexibility and the wide range of features available for managing conferences and events in one platform. It allows us to handle registrations, abstract submissions, payments, accommodation, communications, reporting, and on-site management efficiently. I also appreciate the ability to customize registration forms, workflows, and email templates to meet different event requirements. The reporting tools are very useful for tracking registrations and financial data. Overall, EventsAir helps streamline event operations, reduces manual work, and provides a reliable system that supports both organizers and delegates throughout the event lifecycle. Cons While EventsAir is a powerful platform, some areas could be more user-friendly. Certain settings and workflows require multiple steps to complete, and the HTML editor could be improved by adding an option to paste content while keeping the destination formatting. Some reports are also complex to configure, and locating specific settings can take time, especially for new users. Review Source DM David M. Events Manager Non-Profit Organization Management Used the software for: 2+ years ### "Solid event management system " July 8, 2026 4.0 Positive. Eventsair is a robust and reliable system to use for most events that is easy to learn, adaptable, and scalable to meet the requirements for most event managers backed up by robust support system. Pros The range of features and adaptability is impressive. Also the continued development of new features and ongoing updates to improve things such as accessibility and AI usage allows new ways of working. Once understood, the system is intuitive and there are significant learning resources available through courses, the chat bot, and human support. The financial elements are also very robust to make payments easy at user's end and reconciliation. Cons Limitations within the reporting functionality can be frustrating at times when creating bespoke reports as not all fields are available for all reports. The Attendee App is impressive and generally receives positive feedback from delegates but it feels there are some functionality gaps to be plugged such as better synching with meeting diary to manage directly within attendee app. Currently this is read only. Review Source TR Tove R. Event Manager Events Services Used the software for: 2+ years ### "Best Event Software" January 15, 2026 5.0 EventsAir is our daily tool and we use all of its modules. Our overall experience with EventsAir is very positive. It is one of the best event software we have ever worked with Pros we work with Participant Management, exhibition, speakers, abstracts, accommodation, participant apps, websites, online events. EventsAir is the only software that covers all moduls in one system. Their customer support is one of the best that we have worked with in many years. The guys in the support will go the extra mile to help and find solutions for our at times crazy ideas. EventsAir is very easy to use and the training program is one of the best I have seen. We are able to customize reports and setup so they suit us as users and as company. We also love the oppotunity to collaborate with other EventsAir users around the world and it is so great to meet up at the yearly Airtime event for EventsAir users. We are getting a great value for money. BIG thank you to all of the support guys, they are allways ready to support no matter what. Cons There are some things that are locked so we can't customize them and only way to customize is to pay get a report build or changes made. The process from asking for a quote till job done is taking too long Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) The software was no longer GDPR compliant Review Source JB Jack B. Marketing Specialist Food Production Used the software for: 2+ years ### "A fantastic event management platform with wonderful staff!" January 14, 2026 5.0 In the 3 years I've been using EventsAir, I've been continually learning and growing. It's a fantastic platform that just gets better and better. It provides so much in its basic usage and is easy to use and pick up. But it continues to expand with your skill level. The team also constantly make changes and improvements. My experience with the platform has been near perfect. Pros Hard to say as it's an amazing platform with an incredible amount of features, my that have so much customisation. The staff at EventsAir would have to be the thing I like most. They are incredible and so helpful, providing quick work arounds for issues, explaining things in depth and always generous with their time. Particular shout out to \[sensitive content hidden\], the entire customer support team and the Airbot (another great feature). Cons A few basic features can be very repetative, but there are only two or three of these. Main one is duplicate clensing which is essential but could certainly be improved. Review Source AG Ashley G. Event Travel Specialist Events Services Used the software for: 2+ years ### "Nearly there!" January 14, 2026 4.0 overall, it is super useful and makes our everyday job easier. some things need to be updated but i would recommend it as the support team do get back to you as fast as they can Pros the ability to see everything in the one place and easy for people to register for an event. being able to make payment within the site. The hotel portal are super helpful Cons Not sure if it's the updates but i had an issue with the logic which took over 2 weeks to get fixed. the Support team had trouble fixing it too. I think a few things needs to be updated as in being able to change the way the dates appear on an online site in the Accommodation section Review Source WV Will V. Conference Coordinator Events Services Used the software for: 2+ years ### "Eventsair: What makes it good? " January 14, 2026 4.0 Overall, it is a great platform that is better than its competitors in every way. We use Eventsair every day, and could not do our events without it. Whilst there are some small nitpicking things at the moment, we hope to see these ironed out in the the next few years. Pros EventsAir allows our events to have neat and tidy data, and the new ability to capture incomplete registrations has been great. The Eventsair Support bot is a great tool to use when you have come back from a 3 week holiday and forgotten some skills! Attendee management is good, and the duplicate finder tool is a great way to clean up records quickly. Cons The comprehensive export option is not able to access all data types. The presentation portal really needs a facelift, along with the reviewer portal to create a more inviting page for submissions. Using 3rd party payment gateways has come with some new errors now, with some codes appearing when attempting payment. Hopefully this will all be looked at soon! Review Source KJ Kurt J. Operations and Fulfilment Coordinator Events Services Used the software for: 2+ years ### "EventsAir Easy Use" January 15, 2026 5.0 Overall the Eventsair is an amazing app that links with other apps. If we need to add a PDF to Eventsair, we then add it to hubspot and get a link that we insert to Eventsair and the PDF then reflects as ease. Pros It's very easy to use when setting up the app for exhibitors and sponsors. Very simple and easy to communicate to customers as a customer support manager. It's helps us with the attendee experience and team collaboration as we use this mainly at our events. It's very affordable and you can customize the app to your wanting. Cons I have experienced some lagging and issues when clients want to log in to the app as they always need to refresh after adding their information and trying to log in. Review Source SO Samantha O. Senior Event Management Education Management Used the software for: 2+ years ### "Events Air is Excellent" January 15, 2026 5.0 Pros The event management platform is very useful for team collaboration as we can all work on the same event together. As we can customise the support the attendee experience, it makes them extremely easy to use. I also feel that the platform is great value for money as we get around the clock, customer support. Cons Sometimes we cannot customise things the way we would like to, to suit specific events and their requirements. This can be very frustrating but Events Air support are always there for us to help us with an alternative way. Review Source MM Mel M. Event Coordinator Events Services Used the software for: 1-2 years ### "EventsAir, a helpful program for Event Management" January 14, 2026 4.0 EventAir is easy to learn and easy to use. It is a very effective event management system to help with everyday elements of conference organisation. Pros EventsAir offers great customer support either through the AirBot or personalised help. EventsAir covers most areas of Event Management for ease of planning. Cons EventsAir financials have some limitations and the program can lack some flexibility to create custom elements. Review Source CW Celia W. Junior Conference Coordinator Events Services Used the software for: Less than 6 months ### "A Powerful All-in-One Event Management Platform" October 2, 2025 5.0 My overall experience with EventsAIR has been very positive. The platform offers a wide range of features that helped streamline the entire event planning process, from registration to onsite check-in. I especially liked the flexibility in creating agendas and automating communication. While there was a bit of a learning curve at the start, once I became familiar with the system, it was very efficient and reliable. Pros What I liked most about EventsAIR was how user-friendly and efficient the platform is. The drag-and-drop agenda builder and automated communication tools made it really easy to manage complex event logistics. It saved a lot of time and reduced manual errors. Cons One thing I liked least about EventsAIR was the occasional delay in support response times. When dealing with urgent event issues, having to wait for assistance could be challenging. Faster or priority support during peak event periods would be a valuable improvement. Review Source FG Franck G. Head of PCO hub Events Services Used the software for: 2+ years ### "Swiss knife for managing big events" August 28, 2023 5.0 Pros Flexibility in setting up events with many features available. A lot of updates is provided throughout the year. A good online support. Cons Mobile app, accommodation and speaker management should get some refresh since these features are evolving on the market. Review Source AP Alkis P. Technical Director Events Services Used the software for: 2+ years ### "EventsAIR is the best event management software" February 23, 2023 5.0 Pros The quality of this product is unparalleled, and it's being constantly improved and updated. Cons Since the beginning of global pandemic, I feel that there is too much emphasis on the features that are related to virtual/hybrid events, so anything not directly related to them feels somewhat neglected. Review Source KJ Krisztina J. Event manager Events Services Used the software for: 6-12 months ### "Virtual event platform and way beyond" April 26, 2021 5.0 Pros Our company uses the virtual event platform (OnAir) of EventsAir. The software offers much more than this: a highly customizable registration system with website builder etc -- we only needed the event platform for our scientific conferences. Our events usually contain paralel sessions, virtual exhibition and poster sessions and these all are well manageable in OnAir. The software can handle live streamed sessions, it can embed Zoom meetings and webinars, it can play content from Vimeo/Youtube directly and there is a "self service" live streaming studio built in using the software's own AirCast feature. The event platform proved to be well structured, attendees can navigate easily. A 3D event mode has just been released which may be useful for large events with virtual exhibitions. Custimization is possible at most points. New releases are coming rapidly so we can offer new functions all the time to our returning customers. Cons The usage of the software is not well documented. For the main functionalities there is a training but to learn new features in depth a lot of testing is required and often I need to turn to the support team to figure out the right setup. The support team is quick to respond. 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