Who Uses This Software?

Small Businesses, Marketers, Salespeople, Designers, Developers and more!


Average Ratings

1031 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Business Hours

Vendor Details

  • Zapier
  • zapier.com/

About Zapier

Zapier gives you internet superpowers to integrate and automate the web apps you use, from Asana to Zoho CRM.


Zapier Features

  • Dashboard
  • ETL - Extract / Transfer / Load
  • Metadata Management
  • Multiple Data Sources
  • Web Services

Zapier Reviews Recently Reviewed!


The BEST tool out there for automation & sending data ... wherever! :)

Mar 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: 1. highly flexible & customizable: if they don't have a pre-built integration with a tool you use, you can easily build your own using their built-in webhook, webhook listeners, and "code" blocks. does require a bit of coding experience, but once you or your team build a few things / experiment & figure it out.. it's an absolute game-changer.

2. you'll think "what would i do without this?" ... that's the hallmark of a great software, and Zapier is without a doubt one of the top 3 most important tools for our business. if you want to be data-driven, the first step is getting the right data to the right places. Zapier enables you to do that EASILY.

3. reliable. i've only had about 2 - 3 "outages" in my zaps since i started using the tool, and they were all due to edge-cases that my custom-code steps didn't handle properly. Zapier gives you a nice debugging / testing interface and allows you to search back through every single "zap" that your account has sent over time... and step through them to sort out what the issue might be.

Cons: 1. pulling in "test data" when building zaps - this is one thing that really annoys me... when you're creating a new Zap, and Zapier is "testing the step" that you just set up, it only pulls the most recent "event" that matches what you're doing. Now, this is OK in most cases, but if you have a zap that needs to handle a few different situations "conditionally" ... then it stinks. for example, say you want to build a zap that sends your sales team an email every-time a Stripe charge of over is processed. Well, if the most recent charge in Stripe (or the most recent 3 or 4, etc.) are all lower than, then your test will fail. That's a very contrived example, but ideally, Zapier would allow you to search through past events for the app that you're trying to "zap from", and CHOOSE the appropriate test event.

Minor gripe mainly will only impact those who want to build more complex/complicated zaps.

Overall: For data-driven businesses who use a large number of SaaS products .. or any software with an API really...which is... I would hope all of them... ;) , Zapier is an absolute no-brainer. Never again (when selecting new software to purchase) do we have to worry "Oh, well it doesn't integrate with {{insertOtherSoftwareHere}}, so we can't use it until their dev teams builds it for us". You have full control over what data goes where, how it should be formatted, and all the tools you need to test & optimize that "data transport" over time. Further, the automation possibilities are nearly endless.

Want to kick-off an email whenever someone completes a training-video on your site? (without having to rely on client-side javascript tagging): easy with zapier.

Want to test out a new e-commerce solution, but don't want to deal with having two sources of product-fulfillment? easy, just send the order data to your existing ecom platform with zapier, and centralize all the fulfillment there.

the possibilities are infinite, it just comes down to having at least one person who is savvy with either Javascript (Node.js) or Python if you want to do more "custom" things beyond the built-in apps (which ... is still a lot).

Can't recommend enough.

Point and Click Automation

Sep 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are almost too may pros to mention. Office automation in my number one requirement and Zapier makes it easy and fast. All of my software can now "talk" to each other to handle tedious and time consuming tasks.

Contractors, clients and employees can enter data into front-end forms and everyone gets the right PDF for their needs on the other end. I am still finding new uses as my company grows.

The mail parser offered by Zapier is magical! You choose the information you want pulled from email list and the data is added to your database or any app you have connected. The daily and weekly update emails are scraped for the important parts, all the data is extracted to the apps that are most valuable for the company. As this data is time sensitive, not having to wait for a human to do it keeps us ahead of the curve.

The multi-step addition was right on time. Now I can move data to a number of apps in seconds.

Overall, Zapier has made it easier for my agents to follow the rules. Paperwork is submitted digitally, leads are disseminated automatically saving time between the client calling and getting a return call.

Zapier just saves time and keeps errors to a minimum. If you are control freak like myself, you NEED Zapier.

Cons: Some of the multi step process are not intuitive to create. Support is very helpful but I feel there might need a small interface update that could make it easier to understand.

Overall: Decrease in errors from inside and outside of the company on paperwork

Increased productivity due to faster dissemination of vital information.

Lower cost to operate. Fewer humans needed to handle the office.

Zapier adds value to all of my other software by putting the polish on all of my web-based systems

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zapier is exceptionally easy to use. I started by playing around with a few of the hundreds of suggested Zaps, but it didn't take long to get the gist and start building from scratch.

I use Zapier to send automated emails triggered by software that either doesn't offer that option natively or doesn't give me as much customization as I want. The result has been increased communication coming out of my office with far less time commitment to make it happen. With budgets what they are these days, I'm constantly being asked to do more with less. Zapier has made that possible.

Another unexpected plus is that I've discovered other great software through Zapier.

I've got a favorite relational database. I've got a favorite web form. I've got a favorite workflow system when I need input from others. Zapier has allowed me to tie all of those together without having to compromise so I can take advantage of the best features of all of them. Because I don't have to intervene manually, there's no duplicate data entry so errors are minimized as well.

Zapier saves me time every day.

Cons: Multi-step Zaps are great, but conditional Zaps would help me stay more organized. Right now, Zapier doesn't offer that so I end up with three separate Zaps that each have a unique filter, rather than one conditional Zap that can route to different steps based on variable input.

So far, I've always been able to find a work around. It's like having a 2000-piece Lego set, but not having the exact piece you want. You can still build your house, and it will be amazing, but it would have saved you a few steps if you just had that one more piece.

Overall: We use several SAAS solutions in our day-to-day operations. Zapier is the glue that holds it all together. The automation that we've been able to implement through Zapier is what gives the impression of a slick, unified system. It has allowed us to continue improving by using the best features from a wide array of software to build a customized system that works the way we want it to without having to enlist our own team of developers.

I used to run into roadblocks with software and think, "Gee, I wish I could just..." With Zapier, I actually can.

Capterra loader

Powerful, intuitive platform that returns your valuable time by automating tasks

Nov 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zapier's two most powerful attributes are the platform's ease of use, combined with the number of products & services they've integrated. Zapier's workflow for creating "zaps" (automations) is incredibly intuitive; you start with the "trigger" step, then end with the "action" step. Given the number of services that they've integrated with, the possible combinations are almost endless. We've used Zapier to automate a number of tasks & workflows at our organization, and it's saved us a tremendous amount of time.

Cons: Zapier's mission to integrate as many different services as possible has added a tremendous amount of value to their offering, however a side effect of this strategy is that occasionally, some of their integrations can be rather shallow. In other words, for products and services that aren't used by a significantly large number of users, Zapier might only offer 3 "trigger" options out of a possible 5, which can be very problematic if you need one of those missing two triggers in order to start your workflow.

Overall: Overall, we've had a great experience with Zapier. As a small company, any time saved by automating manual tasks is incredibly valuable, and Zapier has saved us hours upon hours of time by automatically moving new files from one location to another, automatically updating spreadsheets upon form submissions, automatically tweeting something following a new blog post, and lots more. I've personally used Zapier for almost 6 years now and I've found it to be incredibly valuable.

Capterra loader

The gluing agent of automation throughout my whole business.

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Where do I even start. Using Zapier feels like building lego as a kid, only this time it's for productivity reasons and the more you understand it, the crazier you can get. When I select a new software to integrate into the business, having Zapier is a key requirement due to our reliance on it.

Some of the things I've automated:

- Contractor applications (Google Forms, Trello, Slack)

- Daily task cards (Launch27, Trello, Slack, Google Sheets)

- Text Messaging (Slack, Trello)

- Many more

Its important when trying to automate business processes that its providing value, and you're not doing it "for the sake of it". Automate to the point where there are no outlier possibilities then have manual intervention from there until a more robust automation method can push it further.

Zapier has been amazing, is intuitive and has saved us hours and hours per week.

Cons: Can be a little finicky in set up, however I realize this may be an issue with the 3rd party's API rather than Zapier itself. Once it's set up it usually works fine and alerts you if there are any errors.

Overall, no real complaints and documentation is usually pretty good (with some google searching of course)

Overall: Hours saved on productivity weekly. Allows automation of most simple tasks and if you have a notification system set up in Slack then it allows you constantly keep track of the heartbeat of your business. Simply awesome.

Great tool for automating workflows between systems.

Sep 12, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to create a Zap. I can move data from one system to another and all of the work is done on the back end. This has allowed our teams to collaborate more efficiently, as well as turn data into a visual process. For example, some form entries are turned into cards on Trello where we can visually track the progress to completion for specific tasks.

Zapier provides lots of pre-built Zaps, and it is fairly straight forward to create Zaps for almost any system a company would use. This tool has saved me and my team a LOT of time.

Cons: Sometimes it can take a while to map out the fields from one system to another. You have to select which column header to use in a Google doc when you are having a Zap dump data into a Google Worksheet. That drop down list can get quite unwieldy, especially because the full length of the column header won't show up in Zapier. Also, if the column headers were alphabetized it would be easier to find the header you are looking for or aligned in the same order as the worksheet I am syncing them over to.

Overall: Time spent sharing data from one system to another. It also makes it easy for us to aggregate data into a central location, making reporting more accessible to individuals who don't have access to all of our systems company wide.

It has also helped us save time when managing tasks that need to be done, so that information stays up-to-date across multiple platforms.

Internet Wizardry Age????

Oct 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity of use! If you were to consider exactly what Zapier is doing for you... creating a system to do just that would take DAYS to create!!! Zapier allows you to create that system in under and hour (depending on the level of complexity you wish to get into).

Cons: I've yet to come across a con really....

Overall: If you haven't found or heard about Zapier, then you need to stop reading this and google it right away. Zapier is a Software As A Service (SAAS) company that connects other SAAS systems together. You create recipes for what should happen when a certain event occurs.

For example; say you've got a mailing list through Mail Chimp and you want to create a way for emails to automatically send when someone adds a new row to a Google Sheet. Zapier is the magic that makes this happen. You create a Zap that watches for new rows in your Google Sheet; when Zapier detects a new row it gathers the data from that row and channels it to Mail Chip... where it populates the email you want and sends it off to the mailing list you've designated.

But that's just the tip of the iceberg!!! Imagine this.

Say someone is adding a new customer to the customer list table through webform (or even through a customized mobile app through AppSheet), the following is completely possible:

1. A new row with the customers information is created in the Customer Relationship Management (CRM) table;

2. A new row in the shipping/delivery tracking table is created (of course with the customers relevant information);

3. An email is sent to the Sales Manager alerting him to the new customer;

and so much more is possible.

Zapier has the potential to automate much of what someone would need to spend 30 minutes doing. And setting up the Zap to make all this happen... maybe take you 30 minutes in the first place.... then everything is done for you.

Zapier is one of the best SAAS companies out there. They've taken all the disparate online software available and created a way to allow them all to talk to each other and share data. If you're looking for a way to seriously cut down on administrative tasks/time, Zapier is the way to go.

Recommendations to other buyers: If you're on the fence about creating a system using Zapier... DO IT! You'll save yourself SO... MUCH... TIME!!!!!

Capterra loader

Straight-forward Automation for Any App

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: In my opinion, Zapier is the best web-based provider of API automation and featured a huge library of existing connections. Because of this library, if you want two services to connect, you probably can with Zapier. Building connections with Zapier is also a breeze and are done so in a visually intuitive manner that makes working with an app's API easy for virtually anyone.

Cons: There are a few items on my Zapier wishlist. First, I wish that users had the ability to select the type of test data available when developing a zap. Some workflows call for conditional filtering and it's not always possible to test those filters using the test data Zapier makes available. Second and last, there have been a few scenarios where Zapier hasn't been able to parse data as I need it to. In these cases, I've had to resort to using Microsoft Flow which offers some advanced features that Zapier does not, albeit at the cost of a smaller integration library.

Overall: Overall, I am pleased with the functionality of Zapier and will continue to use it to automate a majority of tasks. It's a robust platform that saves time and maximizes the functionality of your software.

Everyone should be using this

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I came across this after using Clickfunnels as it is one of the suggested automation, and my only regret is that I haven't been using this for years. The ability to automate almost anything under the sun is invaluable. Being able to get notifications on a personal slack channel every time someone takes a specific action on one of my landing pages, every time an ad converts, every time my email service gets a new subscriber is amazing. This is how the internet is supposed to work. I can automate to Gmail send me an email every time a form is filled out in Clickfunnels, something I had to check numerous times previously has been a lifesaver. These are jsut a few examples, the possibilities are nearly endless given the amount of apps supported, I guarantee there is something included that will make your life easier.

Cons: No real cons to speak of. The only thing I might suggest is making it more user-friendly when starting out figuring out how to create custom zaps (automation) I remember this seemed a little counterintuitive. However, this is a non issue given how valuable this is. It is a wonder this hasn't been done before.

Overall: Zapier is amazing. I would recommend this to just about anyone as it is so robust. I can have it do just about anything for me. The simplification of tasks that are so monotonous is incredible. It's one of those convenience factors that you don't need yet couldn't imagine living without.

With Zaps, seemingly everything is possible! Efficiency and automation at its finest.

Mar 06, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: As a small business owner (and sole employee/operator), any time I can be more efficient and automate tasks to improve the customer experience, I am all ears. I've found Zapier to be a great solution for a reasonable price to give a nice touch of customer service to my new customers and manage tasks automatically for me to save me time and make me much more efficient. For example, when a new customer schedules an appointment with me, I can have my scheduling platform talk to Gmail and send my new customer an instant automatic welcome email, complete with the scheduling details and paperwork necessary to get started. This is a great way to add a touch of customer service and care to the new relationship. I can also then automatically send that customer information to Mailchimp, and now they are on my mailing list, which I can then use for marketing in the future. Zapier sure makes life a lot easier, simply because you can leverage the best of non-related apps and get them to work together for you.

Cons: The price point for the lowest paid subscription doesn't break the bank, but it's kind of a step to take once you start taking off and exceed your quota of free "Zaps."

Capterra loader

Maybe the most important cloud software tool on the web

Apr 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most amazing part about Zapier is that you can (almost) make any technology stack your own. No more is anyone stuck in one bloated and overpriced marketing tool. Nor do we need to plan out an entire business before getting started. If it links with Zapier, you can probably link everything together at some point. Zapier has literally saved hundreds of hours and I am a very modest user with a small handful of Zaps.

Cons: The downside sometimes is the lack of push-pull syncing, i.e. data is triggered and passed in one direction. It'd be great in future to be able to also set up a couple of core apps to sync data between them, for example, keeping a mailing list and CRM in sync with each other. The user interface can also be a pain to try and find out what's possible. It gives you 'recipes' for zaps based on tools you select, but it would be much more intuitive to just be able to select your tools from the dashboard and look at the zap options right from the start, without having to start creating to the Zap to see what can be done.

Even with somewhat steep pricing, Zapier provides incredible value and usefulness.

May 23, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Connects just about anything to just about anything else. Nearly every piece of software we use that allows some sort of external connectivity is supported in some way by Zapier. We're doing things that would have required hours, days, or weeks of implementation time, and we're doing them within a few minutes thanks to Zapier.

Cons: Many of the integrations are a bit too limited or seem to be built in ways that require more zaps than I would prefer. For example, many integrations with project-based services (For example, GitHub or BugHerd) work on a single project, meaning you need to maintain zaps for all active projects. Some triggers that would be really useful are seemingly missing, requiring workarounds or extra integrations with even more services. Zapier's Email Parser is a great service, but isn't very accurate in my experience, though there are other services which perform the same functionality and integrate with Zapier.

Overall: We're automating much of our infrastructure with Zapier. Without it, we'd need a bunch of custom cloud servers running to connect all of our APIs together.

Capterra loader

Zapier makes my organization run! Automation heaven!!!

Mar 25, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zapier has become the standard for connecting one piece of software to another, as it allows users to quickly and painlessly integrate hundreds of hundreds of APIs. Doing so allows non-developers to create advanced automations and integrations between just about anything. With a little creativity, you can accomplish some really awesome stuff. For my organization, Zapier has saved us thousands of dollars on upgrades for existing or new software because our ability to quickly develop work arounds with Zapier.

Cons: While Zapier is amazing - it does have some real limitations and will never be a replacement for enterprise level software that needs full access to APIs. You are at the mercy of the triggers and actions available to you - and up until recently, complex conditional logic wasn't possible. Their path solutions is helpful, but clunky and difficult to you, particular if you are a developer who just wants to quick say if this then that and are accustomed to doing so in a couple of lines of code.

Capterra loader

The EASIEST Way To Automate

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use zapier literally every day to connect the different pieces of my business together. The best part of it is that it works with most of the major programs that you use day to day in your business, and most of those connections are FREE! If there is a way to make your day easier or more quick, zapier probably can make it happen. It is so easy to use and walks you right though the process of setting it up every time. I like to just go in and see what is possible sometimes with the different applications that I use because you never know what you could be automating!

Cons: At a larger business level zapier can get a little expensive, but honestly it is worth it.

Overall: I have been using zapier for about 3 years to automate my own business as well as my client's. It helps me connect all the programs that I want to work with each-other without having to worry about whether or not it has a native integration. Their customer support is the best around and I love that they are always pushing to do more. New options and integrations come out all the time!

Capterra loader

Automation for humans

Nov 15, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that Zapier gives you a decent level of control (not too many variables or too few options), and integrates easily and most importantly reliably with the other systems and platforms that I use.

Cons: I don't have any complaints really, it can take a few more clicks to set something up than what is possible using IFTTT but the more granular control and overall reliability more than make up for that.

Overall: We use Zapier to automate several processes and hand off tasks between users. Within Slack I use the integration to add starred message as tasks in Todoist - this allows me to quickly and easily flag messages/questions as tasks when I am off the clock and have a reminder to follow up when I'm back at work without needing to re-read the prior evening's messages. We also use it to push scheduled events between calendaring platforms - currently we are an Office365 organization, but some systems we use need to link to Google calendars. Through Zapier I have it push any events created in Outlook/Office 365 over to Google. It is only one way, but that is enough for our needs and avoids human error/oversight in keeping two calendar systems in sync.

Capterra loader

Digital Duct Tape for All Your Different Services

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It. Connects. Anything. To. Anything. Else.

Wish your new email subscribers could be pushed to your CRM? Zap it. Wish you could get a text when someone buys your product? Zap it. Need pretty much any information from one of your online services to get on over to another one? Zap it.

Zapier acts as the intermediary between nearly everything online. Apps and services figure write an integration for Zapier, and they can (via Zapier) integrate with over 700 apps and services. It's AWESOME.

Cons: Mult-step zaps require an automatic upgrade to a paid account. I get that. I wish maybe there was a volume-based jump into paid, but I can understand their position. The other biggest downside is that some apps and services' integrations are better than others, so the granularity of your data and what you can do with it will vary based on the apps your connecting. This isn't really Zapier's fault (other than maybe requiring more from apps that want to connect to it) but moreso the fault of the app that didn't make their Zapier integration very hardy.

Overall: I can easily move my data around from service to service and make everything play nice together. Me likey. :)

Capterra loader

Nothing is impossible now

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: With Zapier, all the things you wish you could do in the digital space are now possible. The whole world is your oyster! Connect a database to an email list to automate event registration? Check. Trigger an automatic saving of documents emailed to me. No problem! Make all my various note-taking apps talk to each other so I don't frustrate myself searching for a note that doesn't exist where I'm looking. Thank goodness. The only limit to your usage of Zapier is your own creative imagination. It truly is the glue of the Internet. All you need to do is figure out how to use it well to solve your most common digital problems.

Cons: The sky's the limit when it comes to Zapier- and for some, that is the problem. You've gotten so used to inefficient manual processes it seems too good to be true that there is a better way right at your fingertips. First, you have detox from the assumption that xyz is not possible. That's the first thing that is holding you back. Then you need a limited amount of technical skill to set up the zap (click here, then click there) and you're done! There's no cons in my book. (Except not knowing how to correctly pronounce the name of the software. Is it zay-pea-air or zaaa-pea-air??)

Overall: Zapier not only solves my business problems by helping me and my team connect databases, automate email lists, and interface with our different project management softwares - but there is unlimited potential to make my personal life easier and more efficient as well. All I need is more time to think through creative application of this incredibly versatile platform.

The most important piece of software my company uses

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the solution to not paying a developer $150+/hr. An intuitive solution to getting all of our business software to communicate with one another. This software saves us hours every week on redundant data entry and making sure our software all works with each other. Their customer service is EXCELLENT when there are issues (maybe 3 in as many years of using it). They are humans and have a great model.

Cons: amount per year is a lot of money, but relative to the benefits and time it saves, it is worth every single penny. If they 10x their price, I'd probably look elsewhere, but they really could justify the price. My team has learned how to use it too and they make their own zaps.

Overall: Data entry is not a needed position in my company anymore. I know the data will get where it needs to go fast and accurate every time. All of the different software our company uses speaks to each other and we don't have to search in multiple spots to find different information, it all gets zapped to where it needs to be.

Zapier is a process lifesaver!

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We could not run our business without Zapier! Given all the moving pieces and parts of a project management and service-based company, we need a constant flow of communication without adding hours of work to everyone's plate. Zapier allows our processes to run smoothly by automating a ton of our tasks, sending communication instantly, and keeping everyone on target. It's also revolutionized how we are able to run drip campaigns, keep our clients updated, and improved our sales cycle. Zapier is one of our can't-live-without tools.

Cons: Sometimes zaps break which can cause chaos. Typically, the software will notify us when that happens which makes it easier to fix, but sometimes we don't know something's not working until it's difficult to fix it. The problems are few and far between, though, and the benefits grossly outweigh the issues!

Overall: Overall, we love Zapier, and it will continue to be one of our most prized pieces of software!

Huge fan of Zapier

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a huge fan of Zapier. I have recommended it to countless friends looking for a connector platform like this. It eliminates the need to learn and connect various APIs and makes things super simple. I love the Zapbook which lets you get ideas of what new things you can automate, which you might not have even realized you would need to automate. I have it implemented for my own tasks, and I also administer accounts for 2 other friends' businesses. All together, about 50,000 tasks are processed each month and the success rate is near 100%. Almost never is it a Zapier issue, it is usually one of the connected apps that runs into an issue, if anything.

Cons: I have essentially no complaints about Zapier.

Overall: Love, love Zapier. You can really set it and forget it, and you're done. But if you do want to look back into the Task History, it's there waiting and super simple to search for things.

Capterra loader

I use Zapier daily to streamline and make my processes more efficient, love it.

Jun 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to get started and to program (Zap) a process you would like to automate. Example as a lead from your CRM comes in then send Google Analytics a goal conversion or put it in a spreadsheet. I like also how you can do some pretty complex transformation and actions on the data being passed from one app to the next one. It's helped our business streamline and cut the time it took to do mundane tasks, we pay for it because it is so helpful.

Cons: Testing can sometimes be difficult depending on what app or action you are trying to set up. The app allows you to test things but sometimes you don't always know what went through or why a zap didn't work.

Overall: It optimizes business tasks and helps us run a more efficient business. We always recommend it to our customers depending on ways they need to take our data and use it. So we've integrated it into our business offering and always recommend it to our customers.

Capterra loader

The all-purpose Software to boost your other Software for the better experience

Jul 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Zapier is one of my most favorite Software tools. It does so much on my work like you're automating every possible trigger. You won't need to manually input, check and launch a certain software.

Zapier will solve your Problems when it comes to Software integration and automation.

It has a lot of connections, that means, whenever you have a Software to use, and if you want something to automate like you want to have an Email Reminders when you posted a Medium article, Zapier will do it for you.

Automation on every little possibility to boost your Productivity.

Not only Zapier has a lot of Applications to connect but also it has a lot of triggers and actions to automate your Softwares.

It's perfect for Small Businesses, Marketers, Designers, etc. automation has never been so easy before.

You will never need to code or write a code, Zapier does this for you.

Zapier has a FREE Plan, do I need to say more?

Cons: One of the cons I see whenever I use Zapier is the insurmountable amount of possibilities you can use to Automate. It's kind of overwhelming at first because like I said, it has too many triggers, actions, etc. but with the right amount of experience or you used their Free plan to familiarize their Software, you will never be overwhelmed again, in fact, you will enjoy choosing what other actions you can use on Zapier.

Amazing way to automate your mundane tasks.

Feb 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has saved me a ton of repetitive boring work that I used to do manually earlier. Zapier lets you build workflows to automate tasks. And it integrates with pretty much every tool that I use. It was really simple to create a "Zap" that moved data from one app to another. It is a really powerful tool but it has a nice easy learning curve. You can start small and then build more complex zaps based on your needs. It is also really well priced. The free version should do fine for most small and medium businesses and even the paid version is very reasonably priced. Its one of those softwares that once you start using you just cant go back to not having it.

Cons: Not much to dislike. Its great. The initial set up can be a little daunting if you arent very tech savvy but trust me, it is easier than it looks.

Overall: I am very impressed and I would definitely recommend anyone who is interested in automating any part of their work flow to definitely check it out. You can get started for free and then scale up if you need to.

Link all your software without APIs

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is really intuitive, and the way the Zaps (API calls) interact with each other is flawless - if there is ever a data problem, it always lies with one of the in-out APIs rather than with Zapier. The feature that allows you to modify data in between the input and output stages is super-powerful, using RegEx and Boolean qualifiers.

Cons: The capability of Zapier is limited by the information that the input/output APIs supply, and sometimes those limits mean that a much heralded connection between two APIs is not as great as it sounds, although this is not really Zapier's fault.

A 2 way sync would be good, some of Zapier's competitors do this well

Overall: Automating calls from Marketing Automation software and tying up timelines in Google Analytics is really powerful. Creating Google Sheets of logs from API calls, that can be reviewed/analysed monthly

Can't say enough good things about Zapier!

Aug 31, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Available Apps to connect

- Popular "Zaps" that are pre-defined templates

- Great customer support and Community behind

- Integrations that actually help and not overcomplicate

I am a huge fan of Zapier. I remember the first time I set up a zap to take an e-mail attachment from a specific email and send it to my dropbox. I thought it was the coolest thing ever! Now I can actually look at my daily work flow and see what I can cut out of my routine and automate with Zapier!

Cons: When I first started the amount of apps and integrations wasn't that many, but that is total opposite now. Don't have many complaints about this software really.

Overall: I solve many problems with this software. I solve me having to put in manual information in spreadsheets. I automate e-mails being sent so I don't forget. So many things I could go on about!

Zapier has me save a lot of time, but sometimes it drives me nuts

Aug 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zapier is a great tool to hook up two pieces of software and have it communicate with each other. I can quickly deploy a zapier solution that used to require me to write a lot of code. I can tell my non-techie team to use zapier instead of harassing the dev team. It's been a huge time saver.

Cons: Maybe I'm an edge case, but I frequently find two pieces of software that I use that need to communicate in a specific way, and there's no way to do that in Zapier. It's as if they look for the most basic application.

As a developer, I am able to look at the api docs, spend an hour or two connecting the dots and testing, and it works. Which begs the question - why can I do it and Zapier cannot? And if I wasn't a developer, how many people need these features and they aren't getting it?

Overall: One thing we use it for is for form actions. So, if user fills a form, something else happens. If a user fills say, a form that they want private training, it should get emailed to a specific person to follow up. What's neat about Zapier is if you want them to email that request to a specific person, then put them on a email workflow within your email platform, that sends follow-up emails. Which then also sends them to your SMS platform so you can follow up via text messages.

Capterra loader

A Humble but Mighty API Integrator

Sep 25, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zapier allows me to automate a wide variety of business and communication processes that help save time and money. It is so unassuming, but such a powerful platform to help businesses make giant leaps in process automation. It's value cannot be overstated. If you can imagine a process, there is probably a way to automate it with Zapier.

Cons: Sometimes it can take a few tries to noodle through the logic to build a Zap, but it's not that complicated.

Overall: I have used Zapier to automate lead data entry from third party lead vendors using a mailparser and webhooks to pass data to our marketing automation platform. I have automated processes to parse a daily sales report which then sends texts and emails to solicit customer review feedback. I have a Zap that monitors specific Twitter accounts for key phrases and retweets them when that criteria is met. These are just the tip of the iceberg.

A Zapier life is a happier life!

Dec 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: - Lots of integration possibilities

- Allows users to make multi-level customized "zaps"

- Helps streamline actions and save time

- Very affordable (even offers a free plan)

Cons: No real "cons" to report at this point, honestly.

Overall: Zapier allows for over a thousand apps to be integrated together so that users can automate workflow functions. This is a huge time saver for highly active software users, such as sales personnel, and even more so for project managers, marketing directors, etc. This software even helps boost efficiency in simple administrative level task work, like tracking email campaigns beyond the standard metrics that are inherent within your mail service features. It has amazing compatibility with tools millions of folks use daily, like Gmail, Facebook, Slack, Trello, etc. What's really cool is that it is useful for both personal or business level functions, because the primary purpose is to perform mundane or repetitive app-based tasks for you, on a pre-set "zap" and spare you the time spent on doing so. I value Zapier just as much for its effectiveness on social media apps, like LinkedIn, as I do for its versatility within work-related apps, like Slack. Never realized how much time could be saved by not having to "sweat the small stuff" until I discovered this software. It is a very effective and useful tool!

Excellent automation tool for you and your team.

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My team loved how easy it was to automate actions we performed daily using Zapier. It also connects to almost every tool we use (including Google Docs) and that let us create a bunch of hooks relatively quickly. If you have different business apps that feed into each other I really cannot recommend this enough. Most popular apps have "connectors" that will work out of the box so you dont need an engineering team to get this working. You can also chain together events that will even let you incorporate more services. I would recommend trying out the free version. That wont be enough to make your entire team productive using this but it is enough to give you a clear idea of whether this is something you should invest time and money in.

Cons: Sometimes it missed some of our triggers and we couldnt figure out why. We just rebuilt it and retried and it worked fine after that but thats not something you want to be doing frequently. Also using folders is kinda messy.

Overall: It is saving a ton of time for our team. We automated a bunch of tasks using this and connected three of our most frequently used apps.

Capterra loader

ALL HAIL ZAPIER - MONARCH OF THE INTERNET

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It takes all of the boring crappy things that need to get done by hand, and does them via computer magic so you can get on with your life. It is intuitive as all get out, so you can get started without a 60 minute onboarding tutorial.

Cons: Some of the functions (row lookup, row creation on Sheets, e.g.) are a little tricky to master out of the gate. That's really it. There should be no other complaints.

Overall: Customer service is outstanding. I email them when I'm setting up a zap to make sure i'm doing it in the most efficient way, and if i'm not they suggest an alternative. It connects almost any app or site you can think of (we use it most frequently between Sheets, Hubspot, Manychat).

There are so many things you can automate, get ready to get your life back! There are tutorials, suggestions, and hacks all over the place. If you're on the fence, just try it and you won't look back.

Capterra loader

One of My Favorite Tools

Nov 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a Salesforce administrator, a lot of my job involves figuring out how to get data into Salesforce in a streamlined way. We use Zapier for that on almost everything. It inputs our donations from Stripe to Salesforce, puts our contact form data into our database, and even connects SurveyMonkey survey to Salesforce. It is an excellent, user-friendly tool. And I can't say enough good things about their customer support, which always gets back to me in a timely manner and is super helpful.

Cons: The original setup can be interesting to get used to, and it doesn't yet connect to every service I'd like to be able to use. Also it's frustrating to not be able to use the new Paths feature on a Basic account. We don't want to pay the extra money for just that one feature.

Overall: Zapier is an excellent tool for connecting various systems and automating tasks that would otherwise take a long time. It's user-friendly and intuitive, and it works without fail the majority of the time.

Hooks up everything!

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zapier is pretty great! It's the best software we've used to connect other software together. For example, we run an educational program. Zapier allows us to have an application for the program in Jotform send the completed application into a card on Trello. At the same time, it's submitting an email address from the application into a New Student list in MailChimp. It hooks up to QBO so you can record payments, it hooks up to Google Drive so you can keep records of submissions. And putting the Zaps together is REALLY easy! You pick one software you want to take from, get it all logged in and connected, then you pick another software to send to, pick what you want to have sent, and click, it's live! You can have 5 Zaps for free, or spend a little money and get more.

Cons: There's been a couple times when I update the Zap with a new Trello board to send to or a new Jotform to take from, and it misses the first or second submission. Just an occasional glitch. But not bad. Easy to remedy. Some of the software is only able to be connected if you pay for Zapier, like QBO. Also, there is only so much they can do between the different software. But honestly, the options that they do have are pretty extensive. You won't regret using Zapier.

Capterra loader

Automate time wasting tasks!

Oct 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I did not realize how much time was wasted throughout the week assigning tasks to my coworkers until I had Zapier automate it for me. For example, on GitHub, when one of my developers or I post an issue or merge request, we have Zapier set up to automatically create a task within Asana which in turn posts to the appropriate Slack channel. I know that seems like a seemingly small thing to have automated, but when you have a tight-knit team, streamlining our workflow is crucial to productivity.

That was just one example of how Zapier can improve your workflow, if you're on the fence about trying the product, there is a free option that you can use to play around with. Chances are you'll love it!

Cons: I haven't run into this issue, but you might run into the issue where the program you would like automated isn't supported by Zapier. But they have a pretty large list of compatible apps that seems to grow all the time.

Overall: We use it exclusively for improving the workflow of our dev team by automating simple tasks to stay focused on production and not project management.

Zapier connects and automates everything! (well, almost)

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zapier is a fantastic way to take information or "events" that happen in one piece of software and share them with a completely different piece of software. The thousands of available apps challenge your imagination to come up with new ways to automate all the things! But they also have a selection of commonly used "zaps" that can get you started in a hurry.

Cons: The issues are not usually with Zapier, but with the limitations of the apps it is connecting.

Overall: Zaps have allowed me to automate responses to forms being filled out on my website, connect information from one app to another so that things don't fall through the cracks, and improve my communication with clients. I always feel like there are additional things I should be using Zapier for and enjoy browsing their suggestions to find useful solutions for me.

Save Lots of Time!

Dec 31, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the focus of Zapier is to look at smart connections between different software to see how they can perform most logically together. The possibilities are endless really (as they keep adding new software and functions!) as to how you can set up "Zaps" to do small tasks for you.

Cons: Sometimes it is a little difficult to actually set up the Zaps. It can be a little tricky to figure out the best method, although Zapier will have a number of suggested tasks that you can choose to use as a base. Also, occasionally the software you are trying to connect does not want to cooperate with Zapier the way it should.

Overall: My favorite Zap I have set up was very basic but has been extremely helpful. I automated a notification from Google Drive whenever a new file was placed in a specific folder, saving my co-worker placing the file from needing to email or message me every time they did it. Although I explored widely before setting up the Zap, there was no way to receive a notification directly from Google for this particular task, so we were definitely excited to have this automated for us. Although there may be functionality in Google Drive for it at this point, I still have the Zap in place because it works so well for us!

Zapier - Quick Software Connection without Custom Coding

Apr 10, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zapier is the popular guy at the party, introducing every piece of SAAS software you might be using to every other piece of software you might ever need. Do you need your CRM to communicate to your mail marketing platform that it should send a welcome email, while at the same time creating a new recurring invoice in your business accounting system? Done. Do you want new calendar invites to trigger a Slack message for your sales team? Done. We've tried testing the limits of what Zapier can do, and we've been surprised at the wide variety of things we've been able to automate for our business and our clients. The pricing on this is solid, and the support is absolutely excellent.

Cons: While it can do almost everything you'd ever need, we've found a few tiny edge cases that Zapier struggled with. That said, most of the challenges that we've run into can be worked around.

Capterra loader

Zapier is a LIFE SAVER

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The title says it all. Zapier is a life saver (well, at least a HUGE time saver). Zapier connects hundreds of the apps businesses use every day and automates workflows quickly. Zapier can be as complex as you'd like it to be, and can be useful for API developers to connect apps through their platform. Zapier can also be ridiculously simple. So simple, I say, I think my grandma could set up a Zap. Their interface guides you through creating all the links and steps to automate tasks. It is also very reasonably priced considering the time it saves me. At the moment, I estimate that Zapier is doing the work of TWO FULL TIME EMPLOYEES for me.

Cons: Sometimes it can be buggy, especially when building big, complex Zaps between a few apps. This is excusable, in my opinion, because it always works in the end even if making a successful Zap takes a few tries.

Overall: Saves me time and money!

Zapier provides integration services for most large and medium software all over the web.

May 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zapier does integration better than any other company I've ever come in contact with. Without their services, I would be losing valuable data all day every day, because almost no one else is doing it, and definitely no one is doing integration as well as they are.

Cons: I have found some weird glitches when running integrations between some software. It's such a difficult thing to say that this is Zapier's fault. There are three platforms involved and if one thing is off the data doesn't get sent.

Overall: Because of Zapier, I've been able to automatically collect event data, donor data, lead data, etc. every day for the last several years. If I had entered this manually it would have cost me dozens of hours. Zapier is invaluable in an arena where thousands of companies need to be able to share data.

Zaps = Genius!

Feb 13, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software makes so many programs talk to one another, that aren't actually intended to. I also love that formatting is super flexible and I can control what the finished product looks like. I also enjoy the weekly "how many steps Zaps have saved you" emails. The metrics make me feel like a genius for choosing to use it.

Cons: There's a steep learning curve, but once you get the hang of it, it's not so bad. Customer service is fantastic in fixing errors I manage to create! The difficulty of building Zaps is somewhat like basic coding - not too difficult, but you need to be patient in learning the process. Meanwhile, the customer service is full of rockstars. They're awesome!

Overall: Streamlines productivity, time saving, error-preventing.

I use Zapier to automate things that aren't natively automated!

May 22, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: My favorite thing is the huge number of integrations that are already built into the system. I'm not a developer so I like that I can set up basic things myself without help from my technical team. One of our primary uses is automated Slack messages from Trello - high priority cards, high risk cards, etc. generate an immediate Slack message to the whole team.

Cons: I do wish it was a bit easier to do more complicated things. Something that I thought would be fairly easy is actually going to require some dev time to set up so it's a low priority task stuck at the bottom of the queue because I can't figure out how to do it myself. Also, I wish their documentation was geared to a slightly less technical audience.

Capterra loader

A Must Have Tool For Saving Multiple Steps

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zapier is one of those tools that was created to save time and steps, but I would love them more if their product was a bit cheaper and sent the zaps faster. I love the steps it saves, the data it collects and the ease of use once you figure it out.

Cons: Notice I mention "once you figure it out" every connection / zap isn't necessarily as easy as you want it to be. Sometimes you can not find your tool to connect or are required to have a special invite, if anything happens to the API and connection it could break your system. There is a TON of relying on this software not to break, so when passing lead data through you better hope things don't mess up when on Vacation or relying on it could cost you business.

Overall: Overall, started off rough and now at the stage to where I couldn't live without it. Helps save countless time, routing and allows me to be more efficent. When time is money, efficency is everything.

Time Saving. Easy to Use for Non-Programmers. It has everything

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: what's not to like?

- myriads of integrations with other companies.

- can basically do anything I need it to

- path testing to make sure that trigger goes down the right sequence without having to create a new zap

- customer support is excellent

- allows me to build connections and integrations between software to do things without the need of programmer or until a programmer can develop it on our side

- saves times and gives me tonnes of flexibility

- user-friendly

Cons: - limit to 50 active zaps

- can reach my tasks quite quickly if each zap has multiple tasks

Overall: What would have taken months to build and take time and money, I was able to setup with Zapier in hours and with no assistance from a developer or programmer.

Capterra loader

The glue of all my web apps

Jan 15, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent piece of software and worth it every penny. The fact that I can link almost anything to anything on the web is mind-blowing. I use it, for example, to link Wufoo forms to a Google Drive sheet which works flawlessly.

At the same time I can use the software for more complex integration like a custom web app to a Google Drive that actually communicates back to the web software whenever I make change to the document.

I'm impressed with the quality and consistency of service. The IFTTT for busines it is!

Cons: Sometimes the software has outages (due to software/API limitations), but this i communicated thouroughly.

Overall: Set up business workflows between our various pieces of web software.

Zapier makes running Facebook ads so easy for us! We are able to link all of our programs together!

Jul 16, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love Zapier and how it makes integrations between different softwares so easy. We use Zapier when we run Facebook ads for our clinic. We are able to set up an automatic email to send out to people who schedule an appointment via Calendly. It makes everything so easy and effortless for us!

Cons: When we have someone schedule an appointment, we set up a text message to send to our phones to let us know there was an appointment scheduled (we linked SMS with our Gmail). Unfortunately, we are unable to completely customize the text message we receive so we are not able to see all their contact information that they entered in on Calendly. This isn't a deal breaker but it just ads another step to following up since we have to go into our email to read the complete contact information.

Overall: We are able to seamlessly integrate many softwares together to make scheduling new patients easy!

Excellent automation and data transfer tool.

Dec 30, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My favourite thing about this software is how it let me connect applications that I thought would never work well with each other. You can create "triggers" that automate large chunks of your work. Send emails upon an even happening, create PDFs when a form is filled, update spreadsheets from multiple sources etc. All the stuff that you had to manually do before can now be automated. It is incredibly versatile and flexible. You can even get creative and automate things you didnt think of before. The amount of apps it support is very large and that number is growing all the time. They also offer free integration so you can even have custom, small apps that you use be a part of the automation. Fantastic tool that will increase your productivity.

Cons: Initial set up has a steep learning curve. Creating workflows and triggers is a fire and forget task but to get it up and running will require a bit of learning.

Overall: Love it. Saved me a ton of time and improved most of my workflows substantially.

Capterra loader

Useful for automating and integrating so many things

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can integrate almost all of the tools I use in my business with Zapier and it saves me a lot of time. Before I discovered Zapier, I was using IFTTT for a lot of things and then I found Zapier and I fell in love with it.

I use it for automating so many different tasks I can't even begin to list them all.

Cons: No cons, I'm super happy with Zapier. Everything is easy to learn and use and they've got tons of integration options.

Overall: Zapier saves me so much time, I can't even begin to explain all the tasks it does automatically. All I have to do is just go in occassionally and make sure all my zaps are working correctly. When there are issues with a zap, it's never because of zapier malfunctioning, it's always an issue with the 3rd party's software.

Automation that doesn't require a degree to implement.

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, well thought out and implemented. There is great documentation and walkthroughs as you build your automation, or 'zaps'. Even the less tech-savvy or logically inclined are able to use it with relative ease. There are a lot of really powerful implementations with Zapier, and it connects to just about any other service you can think of. They give a decent amount on the free plan, definitely enough to get you hooked in.

Cons: The free plan is just a little *too* limited. The jump to paid is way higher than I actually need, and the price is a bit more than I am willing to pay for personal use, as I personally wouldn't hit the usage that comes with the lowest tier. Would gladly pay for a lower option, if it were available. Incredibly justifiable for business use though, the time-cost-savings really adds up quick.

Great Tool to Help Power Automation & Growth Hacking! (MUST HAVE!!!)

Jun 09, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Relatively easy to use for someone who understands how they first want to architect their solution - Great documentation of how to set up Zaps & what I love is that the software will basically guide you & tell you if you've got a kink in the system - Awesome customer support via email - With so many open API's, it's a MUST HAVE software product for growth, marketing, & product teams

Cons: - Growth curve definitely on the front end, but with strategy & patience there's no reason anyone can't figure it out - Would love more visual interface to kind of see what's happening in real time... i.e. Zap product team come up with a way to visualize your systems to see what's working, not, etc. Almost like I do for marketing campaigns tracking completion progress, etc. - Get Intercom.IO & implement real time customer support chat... PLEASE!!! ;-)

Easy way to bridge the gap between two applications

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zapier has a super simplistic interface that doesn't require a rocket scientist to integrate two applications together. Zapier is saving small businesses thousands of dollars trying to do custom integrations between applications.

Cons: No phone support, email support can be slow, no live chat. Quick questions do not have quick answers because of the support delay, as there is no live support.

Overall: We have a scheduling application and a CRM. The scheduling application where our customers pick a date/time for an appointment does not integrate with our CRM. Zapier has bridge the gap and will push these appointments to our CRM. We also reversed the integration so if an appointment is added in the CRM then it will block off the time on the scheduler.

Capterra loader

Automations made easy

Jan 15, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zapier makes it easy to automate every day tasks, and to connect systems. It guides you along the way and shows you the possible "zaps" to hook up. I like that I can connect many of the tools I use every day. They are always adding new connections, which is helpful. I have some tasks that run every day and it's very helpful in my workflow.

Cons: I find it easy to use, but you still need a little bit of background and sometimes further tech help. It has most major tools and platforms, but some newer or smaller ones don't have as many connections and automation possibilities.

Overall: Zapier is an affordable way to get your systems talking to each other and some easier processes.