# Page 2 | Zapier Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zapier the right Integration solution for you? Explore 3051 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130182/Zapier/reviews --- Zapier 4.7 (3051) [View alternatives](https://www.capterra.com/p/130182/Zapier/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Zapier ## Showing most helpful reviews Showing 26-50 of 3051 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ali M. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Great functionality, but difficult to justify the cost for light usage" December 17, 2025 4.0 Zapier worked well for our needs and helped keep our systems connected, but the value equation was mixed. From a functionality standpoint, it delivered. From a cost perspective, it felt hard to justify paying a higher monthly fee for only a handful of low-volume but necessary automations. We found it useful, but it would be much more appealing if there were better pricing options for small businesses with modest automation needs. Pros Zapier does exactly what it promises: it connects tools that otherwise wouldn’t integrate easily. We use it mainly for syncing leads and client data between platforms like MINDBODY, Meta, TikTok, and Google Sheets, and once the automations are set up, they run reliably without much maintenance. The setup is flexible, integrations are extensive, and for critical workflows it can be a real time saver. For small teams, having these automations in place removes a lot of repetitive manual work. Cons The biggest downside for us was pricing. Even with very light usage and only a few automations, we had to move to a paid plan that felt expensive for what we actually used. There isn’t a well-priced tier for businesses that need Zapier’s premium features but don’t run high volumes of tasks. Also, when something goes wrong, error messages can be unclear, which makes troubleshooting more difficult than it should be for non-technical users. Review Source YA Yasser A. Graphic Designer Apparel & Fashion Used the software for: 2+ years ### "Saves hours of integration between applications" June 2, 2026 4.0 Zapier is truly useful for maintaining my workflows seamless, particularly as part of a small team whose timelines are tight. This frees up my time for design and client needs so that I can focus on what I love doing. Occasional glitches can occur, but there is customer support that reacts and can help solve problems within a reasonable time. Although the price is a little steep, it is worth considering for any creative professional who is handling multiple tools and is pressed for time. Pros Zapier has been a lifesaver when it comes to automating repetitive tasks. As a graphic designer I have to work with a number of platforms, such as Google Drive, Slack, and Trello. Zapier helps me connect them, so I'm not wasting my time keeping them updated or notifying the team about changes. This comes in particularly useful for client feedback loops and efficient organization of project assets. Setup is speedy, and the integrations appear ceaseless. Cons Sometimes Zaps do not work as intended, particularly if there are complicated conditions. Solving those problems can take more time than I would prefer and the error messages aren't always obvious to the non-technical user that I am. Also, the cost can be quite expensive if you require higher level plans, which could be difficult for us as a small company. Some additional pricing options would be nice. Review Source Nicholas B. MD Machinery Used the software for: 1-2 years ### "Has helped us save hours a week easily" September 22, 2025 5.0 Overall, Zapier has been amazing for both our business and our customers. We’ve built tailored Zaps that handle everything from internal scheduling tasks to automating client-facing workflows in sales. It has improved efficiency across pretty much every team now, enabling us to scale processes without increasing overhead. Even with minor challenges, the time saved and improvements to productivity far outweigh any drawbacks. Pros Zapier’s ease of use and flexibility stood out the most for us. Setting up Zaps is really easy, I’ve got a few of the team trained up now, even for complex workflows. It has delivered real value for money by automating repetitive scheduling and admin processes, we used to spend a good few hours a week on calculating time on jobs but Zapier has fixed this completely. In a previous job I built a lot of Zaps for customers, having the ability to copy workflows I've developed into their account was a massive win. Cons While the platform is powerful, pricing can become expensive as usage grows, granted when we’ve messed up and built costly Zaps they have been super accommodating and useful to fix them. Some integrations occasionally have limitations compared to native tools, which can require creative workarounds. I will say data management can be tricky until you get your head around tables. That has helped massively but there's a learning curve when you're used to just using spreadsheets. Review Source Adrian P. CEO Real Estate Used the software for: 2+ years ### "The Ultimate Productivity Multiplier" January 1, 2026 4.0 My overall experience with Zapier has been transformative. It has shifted my focus from repetitive administrative tasks to high-value strategy. It is reliable, intuitive, and essentially functions as a digital employee that never sleeps. If you're looking to streamline your workflow and ensure your different software platforms actually talk to each other, Zapier is an indispensable tool. Pros The sheer breadth of integrations is Zapier’s greatest strength. It acts as the universal translator for our tech stack, connecting virtually any app I use without requiring a single line of code. The multi-step Zaps allow for sophisticated automation that saves me hours of manual data entry every week. Cons The pricing structure can be a bit steep, especially as you scale. Since you are billed based on "Tasks," high-volume automations can become expensive quite quickly. Additionally, while the interface is user-friendly, troubleshooting complex Zaps with many steps can sometimes be a bit tedious when trying to pinpoint exactly where a data mapping error occurred. Review Source AB Ali B. Owner Marketing and Advertising Used the software for: 2+ years ### "Save time + automate your manual processes with Zapier!" June 3, 2026 5.0 We set up Zapier often for clients to trigger marketing or project management operations. Our clients love how easy it is to connect softwares and it saves them manual entry time! Pros Zapier makes it easy to create custom automations that solve complex problems cost effectively! Their AI helps cut time building automations by 75%! I also appreciate that their AI helps troubleshoot zaps! My favorite feature is that you can actually explore your Zap runs and Zapier will show you successful runs or why a Zap failed. This has made troubleshooting so easy for clients! Cons I have had issues with software API blocking Zap's effectiveness. AI did help me create a work around to still create the automation we needed. Switched from [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Automations available in the actual software were not as complex as what Zapier can provide Review Source KS Keith S. Co-Founder and Chief Executive Officer Computer Software Used the software for: 1-2 years ### "I am glad this works go good" March 23, 2026 5.0 Prior to finding this software my sales tools were not communicating with each other and I had to do everything by hand. It brings my toggl timekeeping info into my cms so I don’t have to keep track of all these different dates. This is better than that other application I spent 5 hours on before I got frustrated and left it for this. Pros I’m happy the support team people are pretty good about answering emails quickly as I thought I would be stuck here till tomorrow. They have many drop down options for most things so they’re easy to use no matter how much of a non-computer person you are. I am shocked I did not have to write one line of code to get the google contacts synced. They list alot of applications. Cons I feel it’s way to expensive unless you’re using it for every possible thing in your life. Sometimes the french translation will not make any sense and it will be difficult to figure out where the correct button is to press. I am totally annoyed. I also hate it that some of the features such as the time delay feature do not automatically come with the software. Review Source MR Michelle R. Owner Arts and Crafts Used the software for: 1-2 years ### "A Must-Have Tool for Automation and Growth" May 16, 2025 5.0 Zapier has been a huge asset for streamlining and scaling my business operations. I use it to automate lead capture, onboarding, customer segmentation, and more. For example, when someone books an appointment through TidyCal, Zapier instantly adds them to my email marketing list, tags them appropriately, and sends a welcome message—all without me lifting a finger. It keeps my workflows clean, consistent, and efficient. It’s one of the few tools I rely on daily. Pros Zapier is incredibly intuitive and powerful. It allows me to connect tools that don’t natively integrate and automate repetitive tasks across platforms. The number of available apps and triggers is impressive, and even with minimal technical knowledge, I can set up workflows (“Zaps”) that save me hours each week. It’s also been stable—I rarely encounter issues once a zap is live. Cons The learning curve can be steep for more advanced workflows, especially if you're not familiar with logic-based tools. Some apps require premium plans to access certain triggers/actions, which can be a bit limiting for small businesses on a tight budget. Debugging multi-step zaps can also be a bit tricky without clearer error logs. Review Source BW Bridget W. CEO Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "Zapier makes you a developer!" November 18, 2025 5.0 I still use Zapier and will continue to do so. I've since moved from Calendly to NeetoCal and from Mailchimp to MailerLite. I have yet to create those connections. But I'm sure it will work. Basically, if there's an open API, you're golden. Pros What I like most about Zapier is the ability to connect software without being a developer or relying upon the SaaS products themselves having native integrations. For example, I wanted new clients that I created in Xero to be added automatically to my Mailchimp list. I did the same with new contacts from Calendly sales calls. It was really easy. Cons Sometimes, when a connection doesn't work, it is frustrating for a non-developer to figure it out. For example, I would have issues with "email address" in Xero contacts. But those were vendors (as in accounts payable), not new clients. So maybe it was user error but it was frustrating. Review Source FK Francois K. CMO Real Estate Used the software for: 2+ years ### "We lost money because of zapier" October 22, 2025 1.0 We lost revenues because of the 2025-10-20 incident. Zapier was unavailable during all the day and doesn’t want to refund. We are clients since 2020 and this is not acceptable. Cons I don't like the support and i can't reply to this question. I'm Writing a bad review about my recent experience. Alternatives considered [n8n.io](https://www.capterra.com/p/198028/n8n-io/) Reason for choosing Zapier we were beginners in 2020 regarding automations. Switched from [n8n.io](https://www.capterra.com/p/198028/n8n-io/) zapier is very expensive and the support doesn't care about customer loyalty. Review Source MS Michael S. Marketing Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Great automation tool for productivity" March 10, 2026 5.0 My overall experience with Zapier has been excellent. It helps connect multiple apps and automate repetitive tasks without coding. It is a great tool for businesses and individuals who want to increase productivity and manage workflows more efficiently. Pros Zapier makes it easy to automate tasks between different apps. The interface is simple and it supports many integrations, which helps save a lot of time and improves workflow. Cons Some advanced features require a paid plan, and beginners may need a little time to understand how complex automations work. Review Source DM David M. Technical Support Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Glue our support tools and other applications." December 14, 2025 5.0 Zapier has silently automated the repetitive tasks in my life, transferring data between our support system, email, and internal applications to allow me to spend more time troubleshooting technical problems. Pros My favorite feature is the ability to make small automations, which update spreadsheets, inform teams, or automatically open tickets when some events occur in other systems. Cons I hate that one wrongly-configured step can destroy a flow without any warning, and I do not always realize that something is missing until somebody notifies about it. Review Source KW Ketmanto W. Application Support Engineer I Information Technology and Services Used the software for: 1-2 years ### "Superior but needs affordable tier plan" December 11, 2025 5.0 Pros Zapier has been consistently helpful and revolutionary in integrating our WordPress website with Pipedrive (CRM). The process is straightforward, and the AI agents have been instrumental in helping us shape it. Cons In the market, Zapier is more expensive than its competitors. I recommend introducing a subscription tier tailored for freelancers and influencers, enabling users with simpler needs to access and benefit from its features. Alternatives considered [Make](https://www.capterra.com/p/154278/Integromat/)[n8n.io](https://www.capterra.com/p/198028/n8n-io/) Reason for choosing Zapier Zapier remains superior, offering better features. Review Source VR Verified Reviewer Digital Marketer Marketing and Advertising Used the software for: 2+ years ### "Seemless integration and easy to use" February 10, 2026 5.0 Overall, great experience and easy to learn user interface. It integrates seemlessly for our intraweb system Pros Easy to integrate with current platform, easy to include in reporting, minimal bugs and issues, allows for easy project management Cons Little customization, of forms and tracking, but that didn't affect my personal goals with the platform to much. Review Source CB Camille B. Directrice des Opérations Hospital & Health Care Used the software for: 2+ years ### "Zapier pour des tâches automatisées " March 25, 2026 5.0 J'utilise Zapier depuis plus de 2 ans aujourd'hui et j'ai toujours des zaps qui tournent. Les automatisations cassent parfois, mais je reçois instantanément une notification pour tout régler. Pros J'aime le concept d'automatiser certaines tâches : envoi automatique de mails, de factures et entrer de donnée sur CRM . J'ai du mal à créer les automatisations moi-même (les zaps), alors j'utilise des templates. Cons Utiliser Zapier est souvent très chronophage. J'ai plusieurs adresses mail Google et pouvoir lier différents comptes à Zapier pour les utiliser différemment, c'est compliqué. Review Source VR Verified Reviewer Sr. People Ops Banking Used the software for: 1-2 years ### "Great tool to save time and automate processes" October 31, 2025 5.0 Zapier allowed my company to streamline internal processes and manage org workflows much seamlessly and faster. Pros Zapier is a great platform to automate and sync processes, saving a lot of time and reducing the risk of manual errors, while keeping a simple and interactive UX. It also has a community that helped me debug issues when I encountered them, as well as the client support team that has always remained attentive to solving my inquiries. Cons It would be great to keep on making conditionals for paths smarter, since otherwise it forces me to create a path for each future date of events, instead of asking it to run a different path each first Thursday of the month (for example) Review Source BF Britany F. Office Manager Construction Used the software for: 2+ years ### "Great alternative to repetitive workflows" March 13, 2025 4.0 I was successfully able to automate many processes and connect multiple apps together using zapier including Gmail, Quickbase, Google Calendar, and QuickBooks Pros Many functions are very easy to use, and it includes an enormous number of apps that are available to connect. Cons When zapier does updates it can sometimes get you turned around in their program until you get used to the new interface. Also some apps have very limited types of connections available Alternatives considered [Quickbase](https://www.capterra.com/p/157262/QuickBase/) Reason for choosing Zapier The amount of applications zapier offers, as well as it's ability to pull many types of data from those applications made it our choice. Review Source Óscar M. CEO Marketing and Advertising Used the software for: 2+ years ### "Zapier, un Pionero en la Automatización" March 16, 2025 5.0 Cuando conocí Zapier me cambió mi forma de trabajar. Necesitaba enviar información de un web hecha con WordPress a una hoja de Cálculo. Tenía dificultad porque no eran los campos estándar y con Zapier lo pude hacer. No solo lo pude hacer sino que la automatización sigue funcionando después de años de uso sin un solo problema. Pros Zapier es el pionero en la automatización. Potente y la herramienta más fácil de usar de su categoría. Su fiabilidad es a prueba de todo. Cons En mi opinión Make y N8N son más flexibles. Especialmente N8N que viene integrado con Langchain para crear agentes con IA. Alternatives considered [Make](https://www.capterra.com/p/154278/Integromat/)[Albato](https://www.capterra.com/p/228273/Albato/)[n8n.io](https://www.capterra.com/p/198028/n8n-io/) Reason for choosing Zapier Uso Zapier, Make y N8N. Zapier destaca en facilidad de uso por lo que si tuviera que recomendar una herramienta para empezar con la automatización recomendaría Zapier. Review Source DD Debra D. Webmaster and Administration Sports Used the software for: 2+ years ### "Academy Webmaster & Administration" June 18, 2025 5.0 Really amazing, it get;s better and better every year. I have been using it for many years, it gets easier to use all of the time. Pros I love Zapier for its ease of use and removal of repetitive tasks. It also has eliminated data entry errors. Cons Had to find a con. Maybe that it tells me I am low on task limit just 1-2 days before my total is reset. I feel they are trying to get me to upgrade when I don't need to. Review Source jR jesse R. Growth Director Construction Used the software for: 1-2 years ### "Zapier in construction " September 24, 2025 5.0 Zapier is one of our main. Tools to get things done here in our construction firm. We are happy to continue to use Zapier Pros Zapier is a reliable automation tool to keep our workflows connected. We use multiple integrations and are content with the service. Cons Zapier can be development heavy and need someone technical to assist on onboarding and use cases. There’s more to explore Alternatives considered [Make](https://www.capterra.com/p/154278/Integromat/) Reason for choosing Zapier Industry standard product and plenty of information on how to use Review Source Faiz A. Research Assistant Information Technology and Services Used the software for: Less than 6 months ### "My Automation Helper" January 15, 2026 5.0 It’s the most powerful thing to connect all sorts of different apps. And it’s worth every penny, expensive as the split second you finally get back to yourself. It automates my research process. I recommend it for automating just about anything digital that you have to do over and over again. Pros Zapier is magic for my workflow. It integrates my Jotform with Google Sheets for free. I no longer have to copy and paste information. Saves me hours of boring manual effort each and every week. It is amazing. Cons This can get expensive if you have lots of “Zaps” running. One connection fails, and sometimes I don’t know why. Creating complex workflows is a bit tricky and will take some experimentation. The “pro” features are expensive for a student. Review Source KC Katherine C. Chief Operations and Finance Officer Non-Profit Organization Management Used the software for: 2+ years ### "Useful but could be more user friendly" October 23, 2025 4.0 Essential tool, wish it was a bit more user-friendly and did not require tech-savvy staff to navigate it. Pros Zapier provides automations to help save time and manual work in transferring information between platforms. Some of the automations are really valuable for us. Cons Changing automations was a pain when we had a change in staff and ownership of zaps needed to be adjusted. Its also sometimes slow to troubleshoot zaps that break down. Review Source VR Verified Reviewer Director of Agency Solutions Insurance Used the software for: 1-2 years ### "Great platform - very helpful and saves time!" April 15, 2025 5.0 My overall experience with Zapier has been very positive. It’s a powerful tool that helped me automate routine tasks, improve efficiency, and reduce manual errors. The platform is user-friendly, and the wide range of app integrations made it easy to fit into existing workflows. While there was a learning curve for more complex automations, the time saved in the long run made it well worth the effort. Pros What I liked most about Zapier was its ability to eliminate repetitive tasks by connecting the tools I already use. It gave me back time to focus on higher-impact work by automating things like data entry, follow-ups, and notifications. The interface was easy to understand, and I liked how quickly I could build and test new workflows without needing help from IT. Cons What I liked least about Zapier was the complexity that sometimes came with multi-step or conditional workflows. While basic automations were easy to set up, more advanced Zaps occasionally required workarounds or trial and error, especially when dealing with branching logic or inconsistent data inputs across apps. Review Source Cordell S. Operations Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great automation solution" January 5, 2026 4.0 Zapier is a great small-scale automation solution for our business. It completes core functions through data gathering and dispertion Pros Zapier powers a lot of our automations from emails, texts, data gathering, and task updates. Zapier has a great and pleasing interface that troubleshoots issues alongside you. The flow charts make the automations easy. Cons Zapier is simple and complicated. You will need to use Google or an AI assistant to complete what you are needing to do. Review Source RV Ravi V. Quality Adviser Construction Used the software for: 6-12 months ### "Powerful automation but bit pricey" October 17, 2025 4.0 Zapier became an important part of the workflow. I like you can save time by automating manual data entry tasks but it can get expensive if you require heavy automation. Pros Zapier can help you hours by automating tasks that are repetitive and can connect apps which generally dont connect. Zaps can set up easily by a non technical user as well. Cons It is bit expensive and when you start multi step zaps or if you require higher limits. The intregrations between apps can break as well sometime and troubleshooting can take quite a time Review Source TA Tim A. Strategic Operations Director Pharmaceuticals Used the software for: 2+ years ### "The automation without the dev team." July 21, 2025 5.0 It allowed us to automate our data transfers, reporting, and reminders. It freed up our small team to do more high-level work. Pros I enjoy how I am able to connect tools our team uses on a daily basis without needing to rely on engineering, It will save you hours of mind-numbing work. Cons It’s hard to debug complex zaps, and if something breaks in the chain, it can be difficult to figure out the problem. 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