# Page 2 | Cirrus Insight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Cirrus Insight the right Integration solution for you? Explore 113 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130188/Cirrus-Insight/reviews --- Cirrus Insight 4.2 (113) [View alternatives](https://www.capterra.com/p/130188/Cirrus-Insight/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Page 2 - Reviews of Cirrus Insight ## Showing most helpful reviews Showing 26-50 of 113 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SJ Simon J. Senior manager Computer Software Used the software for: 6-12 months ### "Boost Your Sales Productivity" July 9, 2024 4.0 Pros It integrates seamlessly with my email, making it easy to track customer interactions. I can see email opens and clicks directly in my inbox. Cons Finding specific email tracking data can take a few extra clicks. Review Source YY Yanyu Y. Senior Data Scientist Information Technology and Services Used the software for: 2+ years ### "All the tools necessary to boost business and strengthen client connections are included" September 14, 2023 4.0 We can track subscriber activity inside email campaigns thanks to this handy tool. Having better synchronization with my customers and a solid plan for my email marketing services has made me very happy. Users get access to in-depth statistics and data on the platform, making evaluating marketing and sales performance easier. This allows for deliberation based on solid evidence. This application has my highest recommendation for its extensive client and event monitoring. Pros The application is used for effective customer management since it synchronizes with Salesforce to make it easy to include campaign goals. It can be used quickly and easily because of its intuitive design, getting this kind of help is easy, and the open lines of contact with higher-ups are a huge plus. Thanks to this product's use, our sales and customer-relationship management operations have been more streamlined. Our company's productivity has increased, and our relationships with current and potential customers have strengthened thanks to our successful efforts to integrate internal processes. Cons Several fundamental features of Cirrus Insight may benefit from frequent updates to enhance essential tools; however, these improvements are rarely released. Review Source Manuel Antonio T. Support Hero Outsourcing/Offshoring Used the software for: 2+ years ### "The easiest way to connect your Salesforce and Gmail together" August 27, 2018 5.0 You nearly double your efficiency in client reach out simply by not having to go back and forth between your email and your Salesforce. The added value this sky rocketing extension brings to your team is simply baffling Pros Cirrus Insight allows you to seamlessly connect your Gmail and your Salesforce together, allowing you to integrate all of the crm information of your client while you're working at the comfort of your email inbox. It's as if both programs merged into one! Cons If I'm really, really picky about it, I'd love to have integrations like these with other CRM software besides Salesforce, but in general, Tha add on will save your time Review Source Brad B. CEO/Founder Used the software for: Less than 6 months ### "Best Sales Side Automation for Sales Reps connected to Salesforce CRM" October 10, 2017 5.0 Seamless integration to Gmail, Salesforce and Meeting Requests for Calendar invites. Better sales cadence outreach functionality, easy management of sales campaigns, visibility to the sales process through Cirrus Insight Flight Plans. Saves rep time and double entry of key information around the sales process with Salesforce CRM. Allows our sales team to spend time on key leads that are ready to engage. Pros The ability to update Salesforce leads, opportunities and events from gmail. Also the built in calendar function and meeting scheduling is seamless across Gmail and Salesforce. Eliminates double entry in the crm , calendar meetings and your daily email communications. Saves time and provides real-time opens and reads on the mobile interface. The new Flight Plans option allows for sales automation and cadence set up for sequence follow ups and lead and prospect nurture. Very strong for any salesrep to set up their own cadences as well as group cadences defined by Sales Leadership. Deep functionality for affordable user pricing. If your moving into sales automation it is a must have for reps to save time and manage productivity. The ability to add leads and prospects to Flight Plan (Cadence) or remove is extremely easy for anyone to take advantage of. Review Source VR Verified Reviewer Business and Sales Operations Manager Publishing Used the software for: 2+ years ### "Good e-mail software with some clunkiness" January 10, 2018 4.0 Pros Easy to set up and sync with SFDC ; Meeting builder feature is very nifty ; side bar in Outlook has a ton of information and cuts down the need to go back and forth between Outlook and SFDC for sales related information Cons UI is not intuitive ; it's not obvious what steps you need to take to add an e-mail, though once you do it a few times it's pretty straightforward. Templates are really nifty, but don't seem to work correctly when working with SFDC specific fields. Review Source Philip M. Sales Operations Manager Computer Software Used the software for: 2+ years ### "Great way to log activity into SalesForce" August 6, 2018 3.0 Overall, I'd highly recommend Cirrus Insight to any sales team that want to streamline their activity logging processes and to folks that want a "mini Salesforce" inside their gmail instance. Pros Cirrus Insight made it very easy for our reps to log their emails as activities in SalesForce. The read receipts and tracking also helped them follow up on emails that were never answered. Cons The integration with SalesForce often broke. I really wish it was more reliable. Review Source AD Amanda D. Head of Partnerships Marketing and Advertising Used the software for: 2+ years ### "We use it reluctantly because it fulfills our basic needs but it doesn't give us joy" May 3, 2019 3.0 Not optimal and there are services that are much better but since our team doesn't need the extra bells and whistles services like Salesloft offers we just stick with this because it's slightly cheaper. :( Pros Emails logged to Salesforce, Team templates (although they are annoying to upload), Send later, set reminders. Cons \-Slows Gmail inbox -Sometimes prevents emails from being sent if Cirrus is glitching -Uploading templates is clunky in salesforce and the way it pulls fields from Contact reports isn't user-friendly -Sometimes the reminders don't log properly into Salesforce -Customer support isn't proactive and sometimes takes multiple outreaches to identify a problem -Our plan isn't large enough for us to have a dedicated account manager so it feels unwelcoming -Overpriced -Having to sign long contracts feels disingenuous. Review Source Zach M. Sales Development Representative Computer Software Used the software for: 2+ years ### "No more manually recording emails" July 26, 2019 5.0 Better traceability for sales teams Pros I love the seamless integration with Salesforce, as a salesperson I never have to worry about double logging my activities and keeps all of my conversations consolidated in one spot. The tracking and open features are also very handy for my follow ups. Cons Being a chrome extension, Cirrus does seem to run into bugs frequently since it is dependent upon Google. Review Source VR Verified Reviewer Property and Development Non-Profit Organization Management Used the software for: 2+ years ### "Great add on for Gmail" November 22, 2019 5.0 I have found this to be an essential tools to log and track key communication. Pros Cirrus Insight is an essential link between Salesforce and Gmail. It makes tracking communication seamless from your email inbox. Cons The software is generally easy to use and integrate. Sometimes the side panel can make the email screen too small to read easier but it can be collapsed if your not actively using it. Review Source MH Mike H. Director Of Business Development Insurance Used the software for: 6-12 months ### "Helpful for the Salesforce-foucsed Sales team" November 2, 2018 4.0 Pros Cirrus is the best integration between Gmail and Salesforce that I have found - bar none. If that is what you need more than anything - then this product will fit that perfectly. It allows all emails to auto sync to the correct salesforce account/contact. The sidebar is useful to quick note taking within the client's profile, as well as looking up previous outreach efforts or existing business. It's very easy to setup and can be a big help for a sales team. Additionally, the meeting setup is the best I have seen and very simple to use (integrates into your google calendar as well) Cons Some key features like templates are extremely lacking - to the point that I needed additional tools to supplement Cirrus's weak areas. The templates can only be those within salesforce, and the populated values in the templates can only be values stored in salesforce - which can very much limit the usability. Additionally, open-email tracking doesn't seem to be the most reliable compared to other similar products. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 1-2 years ### "It's a worth while email tracking software that can be utilized for sales and service teams." March 29, 2018 3.0 Email tracking, syncs email activities to Salesforce, schedule follow up reminders. Pros I like that it is very easy to sync with Salesforce CRM. I can even create new contacts or accounts from my Gmail through Cirrus. Cons Sometimes, I notice that Cirrus does not accurately track opens on emails i send out. I also have to manually click a button to make sure an email thread is properly added to the appropriate contact/account record in Salesforce. Review Source VR Verified Reviewer Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to setup and start implementing" May 6, 2019 4.0 I couldn't get by with this software. Well, I could but it would add hours of work to my week. It helps my streamline my overall process. Pros Ease of setup and user-friendly interface that allows me to work on one platform Cons Some functionality doesn't work as easily as advertised (i.e pulling user data from email signatures to prepopulate fields -- this rarely happens for me). And I'd like to have some added features - ability to sync multiple calendars. Review Source Chris C. Director of Operations Used the software for: 2+ years ### "If you use Salesforce you need this!" April 27, 2018 5.0 Pros Obviously this is a perfect compliment to your Salesforce CRM. You can do so much right from your inbox without even having to log in to Salesforce. Track email opens, create and update records, and use the scheduling feature to save a ton of time! Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 6-12 months ### "Great way to track!" August 29, 2018 5.0 Pros The biggest thing I like about the software is how easy it integrates with Gmail. The tracking features are easy to tailor towards what you are trying to accomplish through emails. It takes up very little space within the gmail window, which for me is aesthetically pleasing. Cons The thing I like least about the software is the location of where the features lie within a new email. For someone like me who emails constantly throughout the day, there are times where I will accidentally click a feature I did not intend to. Very minor detail. Review Source VR Verified Reviewer Program Director Media Production Used the software for: 1-2 years ### "Time saver!!! " May 3, 2019 5.0 Significant time savings. Pros Genuinely saves a ton of time scheduling meetings. I've received compliments from folks that have used it to get on my schedule. The ability to toggle time zones or indicate that no times available work are great. There's a link in the calendar invite to reschedule if needed. So much better than the back and forth of scheduling via email! I also love the email tracking features. SO handy to be able to see when and where an email is opened and what links have been clicked. Cons Sends 2 separate emails every time someone schedules. One when they select a time and a second one when they actually accept the calendar invite. Occasionally it will log out and takes a bit to figure out how to get it to show up again. Review Source Sasha G. Sales Director Marketing and Advertising Used the software for: 2+ years ### "My review" May 10, 2019 4.0 Mostly good Pros That it syncs with SalesForce and Gmail, so I can work easily without jumping back and forth between platforms. Allows me Cons Often stops syncing so I have to go and resync often Review Source VR Verified Reviewer National Sales Consultant Computer Software Used the software for: Less than 6 months ### "Not as good as Clearslide" August 22, 2018 3.0 From what I have gathered Cirrus is a pretty competitively prices solution. With that being said I might splurge for a little more robust of a tool with more intuitive reporting if I were implementing a tool for my sales team. Pros Having any type of email communication tool is always beneficial and even preferred over traditional prospecting efforts. Cirrus gives you the ability to easily import reports directly from Salesforce which is very nice. Being able to share templates across entire teams has proven beneficial when it comes to our team working together and collaborating on ideas. Cons Coming from being a Clearslide user I find the interface with Salesforce to be a little clunky. I see they are trying to make them seamless and easier to navigate between, but I think they are simply missing the mark. I preferred the reporting and interface of Clearslide much more. Review Source KO Kayla O. Senior Business Partnerships Associate Non-Profit Organization Management Used the software for: 2+ years ### "Glitchy Gmail compatibility" August 11, 2021 3.0 Pros The basic feature of logging emails into a Salesforce CRM is functional. Cons My team uses this software and at any given time, it’s not working for at least one of us. Ever since they upgraded their app, it hasn’t worked hardly at all. I like the idea of Cirrus, but it’s a pain, with no native nudges to remind users, lots of overzealous email logging, and very little training and troubleshooting available. Review Source HB Hannah B. Director of Customer Success Computer Software Used the software for: 2+ years ### "Great product - it's the missing link between email and Salesforce" May 14, 2019 5.0 This product is great and improves my workflow daily. I've had a great experience working with them. Pros This product has eliminated all excuses from my team about not logging things in Salesforce. It makes the process SO easy and has lots of bonus features that allow you to keep your Salesforce data updated without ever leaving your email inbox. I also use the delayed email feature a ton! Cons The software gets periodically logged out, and you may not always realize it. When that happens, your meetings and emails no longer auto-log. Review Source AS Adam S. Director Financial Services Used the software for: 2+ years ### "How Cirrus is embedded into our business process" May 3, 2019 5.0 Cirrus is a fundamental part of our business process. We easily record All our important emails, write file notes and tasks all within our email. All this is achieved within our email system without having to login Salesforce. Pros Cirrus allows us to easily assign important emails to our contacts and opportunities to meet our legislated record keeping requirements. Cons Each email needs to be individually checked at the close of a deal to ensure it has been allocated to the client and opportunity. A bulk process function would save even more time. Review Source MD Mark D. C Insurance Used the software for: 2+ years ### "No support- synch issue 30 days - no answer- " June 29, 2022 1.0 not enjoyable Pros never liked it but it was functional before they were bought out Cons use to have to log in daily to make sure it was even active- now that doesn't seem to be an issue but will not synch my salesforce calendar to google calendar & after a full month of back and forth with tech support they have come up with NOTHING-- I canceled Review Source PS Patrick S. owner Non-Profit Organization Management Used the software for: 2+ years ### "I loved them when I had them " May 3, 2019 5.0 I could youse templates to have a call to action from my clients - then click a button to have them book a time. sometimes I would send the email later with the scheduling tab. It made me look professional and I really was able to stead ahead of the client vs play catch-up Pros It seamlessly integrated with my Gmail account and my calendars. It worked well- people understand how to use it and the software was always correct it never malfunctioned Cons sometimes when you started up your computer you would have to manually sink everything. Review Source VR Verified Reviewer Publisher Publishing Used the software for: 2+ years ### "Still a vital part of effective Salesforce use, but can be glitchy" May 3, 2019 3.0 Great support, and responsive account management. Pros I've used Cirrus for 10+ years in various roles. In my opinion it's a vital part of Salesforce adoption, and ultimately, it's utility. It really streamlines the process of capturing and tracking communications. Cons It's glitchy sometimes, and seems especially so if you have multiple Gmail accounts. At least a few times a month it vanishes from my inbox, and I sometimes have to re-download to get it working again. Review Source VR Verified Reviewer Director Education Management Used the software for: 2+ years ### "Great Software, OK Support" May 3, 2019 4.0 Core product works great. Expect changes around features and growing pains — this is a you d company trying to do everything. Pros Really full features. Fantastic to be able to share templates, link emails to Salesforce, ‘send later’, provide one-click scheduling to prospects. Cons Customer Support was weak, especially for now-pulled Non-Salesforce product. Took the company 6 weeks to track down an login error caused by our users’ G Suite Email addresses involving capital letters! Review Source WF Will F. Director of Recruitment Higher Education Used the software for: 1-2 years ### "Powerful tool for syncing communications to Salesforce" May 3, 2019 5.0 Pros Cirrus Insight is a very powerful tool. It quickly and easily links your email communications to Salesforce. It is also a faster way to access records and involves a lot less clicks than the Salesforce interface. I also use and appreciate the scheduling tool and follow-up reminder alerts. Cons Cirrus Insight can be a little opaque. For instance, when you restart your browser, CI will fail to load in Gmail. There is nowhere to “turn it on;” you just have to refresh the tab and wait for it to appear. This is not a regular occurrence, but when it happens, it’s annoying. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.