--- title: "LeadSquared Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is LeadSquared the right Applied Behavior Analysis solution for you? Explore 167 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130199/LeadSquared/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- LeadSquared 4.3 (167) [View alternatives](https://www.capterra.com/p/130199/LeadSquared/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of LeadSquared Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews MN Mayank N ExecutiveEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Purely satisfied using the LeadSquared when it comes on customization, integrates with various tools, and provides detailed reporting and analytics.“ December 21, 2024 Altaf K Zonal Business HeadE-Learning, 51 - 200 employeesUsed the software for: 6-12 months. “Their customer service is abysmal, showing a lack of concern for the issues we faced.“ May 3, 2024 MN Mayank N ExecutiveEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It also offers high customization, integrates with various tools, and provides detailed reporting and analytics.“ December 21, 2024 FS Faizan S Real EstateReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “we have paid but its still we can not use it and leads we upload to work all gone.“ December 15, 2023 Rishit U Associate Product ManagerFurniture, 201 - 500 employeesUsed the software for: 6-12 months. “A variety of features like forms/automations/processes facilitate lead tracking and boost sales.“ November 7, 2024 JM Jahnavi M CounsellorEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “Call quality was not good, we will not receive verified leads more“ October 25, 2024 sy shikha y Business Development AssociateConsumer Goods, 10,001+ employeesUsed the software for: 6-12 months. “My overall experience with LeadSquared has been positive—it’s easy to use, helps streamline lead management, and improves sales efficiency, though there’s some room for improvement in customization and performance.“ March 21, 2026 BH Bryan H Operations managerEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “The system would send out appointment reminders with the wrong time and that happened more than once even after i told them about the problem.“ October 30, 2023 ## Showing most helpful reviews Showing 1-25 of 167 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Business Development Associate Used the software for: Less than 1 year ### "Efficient Lead Management with Room for Improvement" March 25, 2026 5.0 My overall experience with LeadSquared has been positive—it’s easy to use, helps streamline lead management, and improves sales efficiency, though there’s some room for improvement in customization and performance. Pros What I liked most about LeadSquared is its easy-to-use interface combined with powerful automation, which makes managing and converting leads much more efficient Cons What I liked least about LeadSquared is that some advanced customizations and reporting features can feel limited or less flexible, and occasional performance lags can affect the user experience. Review Source Aqeel K. Marketing Manager Used the software for: Less than 1 year ### "A CRM for statups" September 19, 2022 5.0 Pros It's inexpensive with all the functionalities for lead management and nurturing. Cons The turn around time from customer success team is bad. Review Source Devesh V. Operations Head Used the software for: 1-3 years ### "Great CRM Platform for B2C Businesses " July 25, 2022 5.0 Lead Management and accumulation from various sources and channels has made various segments of operations organized Pros 1\. Automated and Customizable Workflows 2. Targeted Email Campaign 3. APIs and Connectors with various other platforms Cons Nothing as of now, mostly fulfils our requirements Review Source R Reviewer Zonal Business Head Used the software for: Less than 1 year ### "A Frustrating Experience of Inefficiency and Disregard" May 8, 2024 1.0 Working with LeadSquared has been a nightmare. They took six months to implement their system, during which they made numerous blunders and constantly changed developers. This caused us to lose business for an extended period. Their customer service is abysmal, showing a lack of concern for the issues we faced. They seem more interested in manipulating situations than resolving them. Even now, we continue to struggle with their platform." Pros I found nothing to like about LeadSquared; my experience has been incredibly frustrating. Cons I found nothing to like about LeadSquared; my experience has been incredibly frustrating. Review Source R Reviewer Manager in sales Used the software for: 1-3 years ### "Marketing integration got easy. " September 12, 2024 4.0 Overall was good. Marketing integration got easy as got to know from marketing team. Pros The most liked thing is that councellor should have to dispose properly. Without proper disposal of lead counselor won't be able to move forward. Cons Lead disposition was time taking process. Review Source R Reviewer Manager Learning & Org. Development Used the software for: Less than 1 year ### "Leadsquared- One CRM to rule them all" February 14, 2023 5.0 Pros Every single feature in this software is useful no matter how big or small your business may be. The integration process was detailed and in-depth. The team support pre and post integration was spot on and they are always available. No matter at what stage you are in your process they are eveready to make changes. The feature which I love most about this software is the most critical feature which is the lead management. The depth with which this software manages the journey/life cycle of a lead is unmatched. Hands down the best software for your CRM needs. Cons The UI of the software can become monotonous as there are not many options to customize the look and feel. Moreover the software can give you a lag of few seconds if you are over using the automation feature.Rest there is no issue. Great Great software. Review Source Roshan K. VP- Marketing Used the software for: Less than 1 year ### "A capable Sales CRM for startups and small businesses" July 28, 2022 4.0 Leadsquared has helped us streamline our Lead and Sales funnel management. The team has helped create custom solutions where ever required and has always helped us resolve issues both in the software as well as at the business level. Pros Adaptability & Customization Ease of use Easy administration Customer Support Cons Reporting suite isn't the best in the industry. Each report works in silos and doesn't really capture the full picture. However, they have been working on it and constantly improving. Email suite and other marketing features have limited use cases. I understand that those aren't the core of the product, so it's ok. But these can get better. Review Source BH Bryan H. Operations manager Used the software for: Less than 1 year ### "Has abilities but very lacking is support and implementation " October 31, 2023 2.0 Very bad experience. Once the sale was completed reliable support was hard to find. I had many issues and upper management didnt respond. Pros It was nice to see what emails had been opened and read. The system overall was hard to navigate. Cons Too many issues and broken promises during the sales process. I was told that their system would work with our SMS provider. Turned out that it didnt. Was told many times that things were in development but never made the date that they were supposed to be finished. The start up period took 3 months yes 3 months for them to get the system up and running. Once it was "ready" we quickly found out that it didn't work. Asking for help was hard to get things corrected. It was a waste of time as we never got it working correct. The system would send out appointment reminders with the wrong time and that happened more than once even after i told them about the problem. Review Source R Reviewer Business development manager Used the software for: 1-3 years ### "It’s definitely a good tool to have if you are looking increase efficiency of your sales team" July 27, 2022 4.0 Overall experience has been satisfactory in terms of using LSQ as a CRM tool. Looking forward to try out other features as well to see how it can bring more efficiency to the team. Pros The think that I liked the most is the ease of use that comes with LeadSquared & they have pretty decent deck of useful features too. Cons As of now there is one thing I am not very satisfied is that there is no planner available or the task calendar is also pretty average. Review Source R Reviewer VP Sales & Marketing Used the software for: Less than 1 year ### "Review - Lakshmishree Investment & Securities Pvt. Ltd." July 28, 2022 5.0 amazing Pros multiple customizable reports at different user levels Cons issue in integration with our backoffice Review Source Sarah F. Chief Marketing Officer Used the software for: 1-3 years ### "Lead management and nurturing within a single tool " January 4, 2023 5.0 Lead management has become so easy with leadsquared and it allows you to connect with multiple platforms to capture and store the leads. There are few standard integrations that are available or tools like zapier can be used to set it up. Pros As we do extensive marketing activities for our organization, it is important for us to use a good CRM to save all the info and use it for promotional content distribution. Leadsquared is a great CRM tool and provides you the best features that you can get. We also do email marketing with the same tool and the leads capturing and nurturing can be done with simple setups. Cons No issues faced so far. The tool works great on any browser. Review Source Nikhil V. Business development manager Used the software for: Less than 1 year ### "Leadsquared: Your go to CRM" February 9, 2023 4.0 It has been rely great using the software to keep a track of the whole pipeline at one place. I don't need to hop on multiple manual excels to keep a track. Pros Automated tracking of leads around calls as well emails is the best feature that I like hands down. You can take prompt follow ups and if you want you can also set reminders efficiently Cons The reminders might get a little delayed but I guess the other features compensate very well Review Source R Reviewer Business Development Executive Used the software for: Less than 1 year ### "An effective lead management software" July 25, 2022 5.0 PHX has been using LSQ for the past 8 months and there has been the ease in lead distribution, Lead nurturing and management compared to our last used CRM Pros Mostly, lead management is the best feature which helps in organizing leads and following ups in a timely manner. The Dashboard feature is also one of the best features which help to get an overview per our customized layout. Customer service is also worth commenting upon since the escalations were taken priority and resolved in the committed timeline. Cons The dashlets on the dashboards should have more editing options to customize more as per our requirements. The CRM interface loading speed is different and it has been no improvement in the Contact center systems. The data reflected in some of the reports or the smart views/manage leads are real-time which has not been resolved in some requirements. Review Source R Reviewer Manager Used the software for: 1-3 years ### "Tanmay - leadsqured " August 3, 2023 5.0 I was working for edtech for 2 years that time I used this CRM and initially it was difficult to understand but once I get used to of it it was really easy to track my daily weekly monthly quarterly yearly repor te of sales , leads , Pros Very easy to use Good filters and conditions are there Easy to track sales , leads Easy bifurcation of leadsCan add followup Cons Inbuilt calling system can be user friendly It takes time to non tech person to understand filters Can add self customisation options also Review Source Niharika P. Client Account Manager Used the software for: 3-5 years ### "Leadsquared as a CRM tool- Pros and cons" June 28, 2024 4.0 Pros User Friendly, Customization and flexibility, security and compliance, lead engagement, lead monitoring, customer support, analytics and reporting Cons cost and it is complex for a small team, features do overlaps here Review Source Verified Reviewer Hr Used the software for: 1-3 years ### "Great CRM " July 30, 2022 5.0 Amazing experience using this platform Pros Absolutely love the lead management Very easy to track the progress of every lead in the system to effectively and efficiently manage leads Cons Is a little expensive User interface is a little complicated for a starter Review Source Verified Reviewer Technical Consultant Used the software for: Less than 1 year ### "An all-in-one platform to manage and capture your leads" March 14, 2023 3.0 I have been using it for last 5-6 months and found it good as ot has all features I wanted. Pros The thing I liked with Leadsquared is it has each and every feature to capture and manage leads. It seamlessly integrate with other tools. Magic button feature in lead management module is great. Cons It works a bit slow. As well as it's ui/ux isn't that good so first-time user can find it difficult to learn. It integrates with Ameyo but sometimes it can't make called through it. We have to do it manually most of the times. Review Source VR Verified Reviewer Marketing Manager Used the software for: Less than 1 year ### "A solid CRM and marketing system that has a bit too many user bug issues" November 5, 2018 4.0 Our sales team of 5+ switched to LeadSquared to manage our client database. Marketing uses for lead nurturing. We often face minor bugs that we need to contact the customer support team about. Pros Has the basics of what you need in a CRM and marketing platform: lead management, calendaring, emailing, marketing campaigns, automation and others. Solid user interface that also includes lead scoring by tracking how many touch points your lead interacts with your website and emails. Cons A lot of small bugs when using this. We would build an automation campaign and go live. But it wouldn't work. I would message the support team, and they would eventually get back to me 3-7 days later with the issue fixed. Team is India with little bit of translation issues. Review Source Verified Reviewer Developer Used the software for: Less than 1 year ### "A Comprehensive Lead Management and Marketing Automation Platform" January 4, 2023 5.0 Pros LeadSquared has proven to be a powerful asset for our business, streamlining lead management and marketing automation processes. The platform is easy to use and integrates well with other tools we utilize. Its customization capabilities have helped us tailor the experience to meet our clients' specific needs. Overall, LeadSquared has greatly improved the efficiency of our team and has been a valuable addition to our workflow. Cons As of yet, I have not identified any downsides or negative aspects of this tool. Review Source R Reviewer Store manager Used the software for: 3-5 years ### "Need more Improvement " November 23, 2022 3.0 Pros Easy to install and use via web browser Cons SlowNot accurateServer issue mostlyCan't use all functions bcz they won't work Review Source R Reviewer Head-Sales & Marketing Used the software for: 3-5 years ### "Lead Management Towards enhancement of results" July 27, 2022 5.0 Good Pros From migration from old software to Leadsquard was smooth & all the exiting datas captured perfectly. Integration to different on line lead genation platforms and capturing leads is perfectly working. User friendly. Value for money. Cons Apart from lead management it shold be helpful to other dipartments like HR, CRM & finance. Review Source R Reviewer Sales Manager Used the software for: 1-3 years ### "Value for money" July 25, 2022 5.0 Pros This product help me in acceleration on lead management. Cons Training for using the product efficiently should be given free of cost so that we can utilize the platform efficiently. Review Source R Reviewer Senior Growth Manager Used the software for: 1-3 years ### "Good Sales Tool" July 26, 2022 5.0 Pros Managing contacts is easy, accessing the reports is feasible Cons Too many filters and too many steps to follow a particular contact Review Source R Reviewer Senior Account Manager Used the software for: 1-3 years ### "CRM tool for multiple tasking" April 10, 2022 4.0 Pros 1.Attendance management 2.Calling tracker 3.Lead capture Cons 1.Subscription is expensive 2.Reporting could have been more detailed Review Source R Reviewer Head | Operations and Communications Used the software for: Less than 1 year ### " Perfect synergy of Lead Management and Marketing" July 26, 2022 4.0 LSQ has simplified managing our data and leads. The software has been extremely helpful in streamlining our sales process. Pros Lead Management Email Marketing Defining User roles & responsibilities Cons Initially it is a little difficult to understand the software Report scheduling features can be simplified further Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.