# Page 2 | LeadSquared Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is LeadSquared the right Higher Education solution for you? Explore 167 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130199/LeadSquared/reviews --- LeadSquared 4.3 (167) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of LeadSquared ## Showing most helpful reviews Showing 26-50 of 167 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sY shikha Y. Business Development Associate Consumer Goods Used the software for: 6-12 months ### "Efficient Lead Management with Room for Improvement" March 21, 2026 5.0 My overall experience with LeadSquared has been positive—it’s easy to use, helps streamline lead management, and improves sales efficiency, though there’s some room for improvement in customization and performance. Pros What I liked most about LeadSquared is its easy-to-use interface combined with powerful automation, which makes managing and converting leads much more efficient Cons What I liked least about LeadSquared is that some advanced customizations and reporting features can feel limited or less flexible, and occasional performance lags can affect the user experience. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I made the switch because LeadSquared offered better automation, improved lead tracking, and more efficient sales pipeline management than the previous CRM tools. Review Source Ramnaresh Y. Academic Counselor E-Learning Used the software for: Less than 6 months ### "Leadsquared: is it worth the investment ? " February 18, 2025 5.0 Pros Leadsquared is a powerful marketing automation and CRM platform that helps businesses capture, manage, and convert leads. Key benefits include lead management, customizable workflows, marketing automation, robust CRM features, and detailed analytics. It integrates with various tools, offers lead scoring, and has a user-friendly interface. The platform also provides mobile access and strong customer support. It's great for businesses looking to streamline their lead generation and sales processes. Cons Leadsquared has some drawbacks including a clunky UI buggy search. Switched from [Meritto](https://www.capterra.com/p/250169/Comprehensive-Admission-Suite/) Meritto is too Slow and now become complex. Review Source MN Mayank N. Executive Education Management Used the software for: Less than 6 months ### "LeadSquared for work" December 21, 2024 5.0 Purely satisfied using the LeadSquared when it comes on customization, integrates with various tools, and provides detailed reporting and analytics. Pros LeadSquared is a user-friendly interface which is very much for efficient lead management, and powerful automation features. It also offers high customization, integrates with various tools, and provides detailed reporting and analytics. Cons Limited costumer support is the main weakness Switched from [Meritto](https://www.capterra.com/p/250169/Comprehensive-Admission-Suite/) Budget Friendly and time saving and also helps to trach the growth Review Source VR Verified Reviewer Associate Product Manager Furniture Used the software for: 6-12 months ### "Effective Sales CRM" November 7, 2024 4.0 Pros Very effective lead and activity management. A variety of features like forms/automations/processes facilitate lead tracking and boost sales. Cons Telephony integrations are buggy and face a lot of issues. There is no option to add more than 75 custom fields in the system. Customer support at times might not be the best. Switched from [Freshdesk Omni](https://www.capterra.com/p/10012197/Freshdesk-Omni/) We were using a ticketing based system for sales which was inefficient. This was our first dedicated Sales CRM which provided a plethora of features at a competitive price. Review Source VR Verified Reviewer Business Development Associate Education Management Used the software for: 1-2 years ### "Best CRM for New Learners" October 11, 2024 4.0 it was good i have used leadSquared for almost a year but sometime i faced lag and customization issues Pros leadsquared was best because of very easy user interface comparatively other CRM's Cons sometimes few things are automatically deleted and there are lagging somtimes Review Source JM Jahnavi M. Counsellor Education Management Used the software for: 6-12 months ### "Experience with LS" October 25, 2024 3.0 Managable, easy to work, easy to apply filter & easy to sent bulk mails Pros Easy to work to filter the data, to connect Cons Call quality was not good, we will not receive verified leads more Review Source SS Shailesh S. Manager in sales E-Learning Used the software for: 1-2 years ### "Marketing integration got easy. " September 3, 2024 4.0 Overall was good. Marketing integration got easy as got to know from marketing team. Pros The most liked thing is that councellor should have to dispose properly. Without proper disposal of lead counselor won't be able to move forward. Cons Lead disposition was time taking process. Alternatives considered [Cronberry](https://www.capterra.com/p/194779/Cronberry/) Reason for choosing LeadSquared Marketing integration and automation got much easy. Switched from [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) Due to company decision. They were trying for other alternative Review Source NP Niharika P. Client Account Manager Education Management Used the software for: 2+ years ### "Leadsquared as a CRM tool- Pros and cons" June 27, 2024 4.0 Pros User Friendly, Customization and flexibility, security and compliance, lead engagement, lead monitoring, customer support, analytics and reporting Cons cost and it is complex for a small team, features do overlaps here Review Source NV Nikhil V. Business development manager Information Technology and Services Used the software for: 6-12 months ### "Leadsquared: Your go to CRM" January 26, 2023 4.0 It has been rely great using the software to keep a track of the whole pipeline at one place. I don't need to hop on multiple manual excels to keep a track. Pros Automated tracking of leads around calls as well emails is the best feature that I like hands down. You can take prompt follow ups and if you want you can also set reminders efficiently Cons The reminders might get a little delayed but I guess the other features compensate very well Review Source Ashutosh S. Vice President Hospital & Health Care Used the software for: 2+ years ### "Highly Customizable CRM" February 26, 2023 4.0 Overall, LeadSquared is an excellent option for businesses looking for a comprehensive solution to their marketing, sales, and CRM needs. I have user Zoho CRM, Nopaperforms etc., but the flexibility offered by LS is better. Best part is that the CRM is highly customizable and can fit in the requirement of any business Pros Automations can be made in LS even by the end user. The automation flows can handle lead management and are triggered by an incoming API hit or can also be built at lead attribute change. Cons If I am looking to made a customized report or dashboard in LS which requires Lapp, then there is dependency on Support team which works on chargeable basis. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing LeadSquared Hubspot was far more expensive. Also, LS support is more real time Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Number masking isnt available in Zoho CRM which was a huge security issue when allocating leads to the callers Review Source PP Preetha P. GM-Operations Education Management Used the software for: 2+ years ### "Good CRM for marketing purpose" July 19, 2022 5.0 As a CC manager, I can effectively track my CC's and this plays a very important role in the growth of my company. Leadsquared is very helpful in the sales and marketing department and I can experience the percentage of lead conversion increased after using the leadsquared CRM. Pros Leadsquared helps to capture leads very effectively from different sources and lead distribution is also very useful. We could clearly track the call report of the tele sales team very effectively and could monitor them. We could analyse the lead stages also. Cons It will be good if we can add call recording saving options so that we can do call audits very effectively without any additional payment. Every automation costs, so that is also not affordable for us since we are a start up company. Report area is lil bit confusing. It could be made user-friendly. Mobile CRM, sometimes it's getting hang Review Source Response from LeadSquared December 13, 2022 Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared. VR Verified Reviewer CTO E-Learning Used the software for: 1-2 years ### "Fastly growing Lead Management software" March 8, 2023 3.0 Pros The best thing that I like about Lead Squared is the call tracking feature that enables me to track my Sales Teams productivity and also identify gaps in lead conversions. Cons The only thing that I don't like is the user interface. It has great features but the UI & UX is not up to the mark and also navigating through some features is difficult. Review Source AS Aditya S. Business Development Executive Financial Services Used the software for: 6-12 months ### "An effective lead management software" July 18, 2022 5.0 PHX has been using LSQ for the past 8 months and there has been the ease in lead distribution, Lead nurturing and management compared to our last used CRM Pros Mostly, lead management is the best feature which helps in organizing leads and following ups in a timely manner. The Dashboard feature is also one of the best features which help to get an overview per our customized layout. Customer service is also worth commenting upon since the escalations were taken priority and resolved in the committed timeline. Cons The dashlets on the dashboards should have more editing options to customize more as per our requirements. The CRM interface loading speed is different and it has been no improvement in the Contact center systems. The data reflected in some of the reports or the smart views/manage leads are real-time which has not been resolved in some requirements. Review Source Response from LeadSquared December 13, 2022 Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared. KM Krishna M. System Administrator Education Management Used the software for: 6-12 months ### "Using LSQ for overall lead tracking and sales activity." July 20, 2022 5.0 We had some issues in beginning but now it's sorted and working fine. Pros Lead Capture, Automations, Separate Activities, Creating Forms, Phone Call Metrics, Notifications, etc. These are the features which we like in the LSQ CRM. Cons Pricing is very high for Apps connector and Automation timing is slow. Activity import is not working properly. Kindly look into this. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing LeadSquared Integration with third parties. Review Source Response from LeadSquared December 13, 2022 Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared. TM Tanmay M. Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Tanmay - leadsqured " July 30, 2023 5.0 I was working for edtech for 2 years that time I used this CRM and initially it was difficult to understand but once I get used to of it it was really easy to track my daily weekly monthly quarterly yearly repor te of sales , leads , Pros Very easy to use Good filters and conditions are there Easy to track sales , leads Easy bifurcation of leadsCan add followup Cons Inbuilt calling system can be user friendly It takes time to non tech person to understand filters Can add self customisation options also Review Source KK Kanchi K. Sr Director Admissons Education Management Used the software for: 2+ years ### "A comprehensive CRM tool" July 23, 2022 4.0 Serves it’s purpose as a Lead management system. Ease of use Pros The best feature of Leadsquared is the control that the user has on customisation. Can create multiple forms, landing pages, lists all on their own which allows for short turn around times and better view of the data. Cons Challenges with integration with other platforms Reason for choosing LeadSquared Competitive pricing and good after sales support Review Source Response from LeadSquared December 13, 2022 Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared. Pankaj Singh S. Marketing Automation Specialist Human Resources Used the software for: 1-2 years ### "Marketing Automation tool for SMBs" June 9, 2020 4.0 Overall, the tool is fulfilling all the requirements of any SMB. Especially with a small team this tool is for you to achieve things fast. Pros Very easy to use. Administration can be done without any coding hardcore skills. Landing page creation is easy and feature like some Landing page some module can be visible or hide on mobile is a great one without any coding. Support is great. The customer care team is very fast in responding to customer queries. Cons Third-party tool integration sometimes feels limited. When it comes to reporting all required reports are available like lead source, lead history, but advanced-level reporting feels limited. for SMBs leadsquared is sufficient. Reason for choosing LeadSquared Easy to use and compatibility with our existing marketing stack. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Requirement increased. Review Source Response from LeadSquared December 13, 2022 Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared. Deepa K. Campaign Specialist Information Technology and Services Used the software for: 6-12 months ### "An easy to use CRM for sales and Marketing Automation" August 7, 2022 4.0 Pros Thanks to LeadSquared, we can efficiently track our sales and take follow ups in real time. The process of adding and exporting leads are simple. With LeadSquared the lead flow can be effectively automated and managed. LeadSquared allow us to track leads through it various filters. Cons There is a limit off 100K leads that can be exported at one time. Cannot integrated multichannel to target user. In terms of automation a limited level of control is available. Review Source Response from LeadSquared December 13, 2022 Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared. Nitya K. Email Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "LeadSquared-With its features, It beats all CRMs" May 10, 2022 4.0 Pros In my opinion Leadsquared is the best CRM tool. Leads are captured and distributed to the agents for calling. The sales dashboard is easy to create and excellent to pull reports. It is a cutting-adge tool that supports every type of technology integration. Cons Leads are sometime not captured in real-time. This CRM cannot be integrated without the help of a Customer Success Manager. Review Source Response from LeadSquared December 13, 2022 Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared. VR Verified Reviewer Marketing Director Marketing and Advertising Used the software for: 1-2 years ### "Long Implementation and Setup Process, Poor Support" May 9, 2019 3.0 I would only recommend this product if you do not have any data to import from other software tools or if you are looking for very basic functionality. If you are planning to use more advanced functionality, ask them to FULLY demo it for you. Ask lots of questions, don't make any assumptions! I wish I had spent more time doing my due diligence during the evaluation process. I probably would have discovered it was not the best fit. Pros The price is what was most attractive about this software. For the feature set included the price was right compared to the marketplace. Cons The setup process took much longer than anticipated. We had data to import from another system and working with the support staff off-shore was a challenge. I wound up having to pull an internal resource (developer) to get the import completed. I consider myself pretty savvy with marketing automation/email marketing/crm software tools and I was challenged with the implementation. When all was said and done, we were unable to gain all of the reporting and functionality we initially thought we were purchasing. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Outreach](https://www.capterra.com/p/159318/Outreach/)[Zoho Campaigns](https://www.capterra.com/p/253223/Zoho-Campaigns/)[Ontraport](https://www.capterra.com/p/220784/Ontraport/) Reason for choosing LeadSquared Price. Perceived value (in feature set) for the cost. Review Source Response from LeadSquared December 13, 2022 Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared. Rahul V. Administrative Assistant - Admissions Education Management Used the software for: 1-2 years ### "Very Useful Software for Sales Field" July 4, 2016 5.0 I am using this software for our institution from last 1.5 years and found it very helpful. We have 5 users along with 1 administrator. It is very handy and hassle free software. Being as a administrator of the software in our organization I can say that is it very easy to adopt and our users are very friendly with this software. Pros Reminder Pop-ups. E-mail campaign, Defined dashboard, Landing page integration, Auto responders, Separate list for particular data, HTML mailer creation, transactional SMS and Various Kind of Analytical Reports, etc. Export import feature of the LSQ to help generate more defined reports in excel format. E-mail campaign report helps to target the audience based on open and click rate of the mailer. Gets immediate responses from helping team (Technical team) at the time of any kind of technical error or at the time of support requirement. Cons Third party integration with LSQ takes time. Review Source Response from LeadSquared December 13, 2022 Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared. DL Dawn L. Director of Admissions Higher Education Used the software for: 1-2 years ### "Great software with excellent support and customer software" April 7, 2022 5.0 Leadsquared has helped us to automate our admissions department and to better manage our leads. We no longer miss most of our calls and we are able to manage communication with students. One of the great feature is that each email that is sent to and received from a student is logged into the student's file. This has eliminated students denying that they received important communications. Pros Integration was easy and the flexibility we had in establishing lead status was a great benefit Cons The application is not accessible via mobile phones Not able to restrict some areas of the application. Not able to differentiate admissions call from other calls so every call gets set up in the database as a lead Reason for choosing LeadSquared The support and project team was there from the beginning and was very responsive to all our questions. Review Source Response from LeadSquared December 13, 2022 Thank you so much Dawn for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared AS Arun S. Marketing Manager Real Estate Used the software for: 2+ years ### "Lead squared halp us in sales and marketing automation processes" July 19, 2022 5.0 It is easy to use and if problem arises the customer support is quick. I would highly recommend this CRM Pros The leads captured in real time by using CRM automation and improve the sales and clients. It makes tracking of sales funnel more easy and that clarity helps drive growth in the direction necessary. Integrations with APIs makes connecting with clients more systematic, fast and easy. Cons The performance speed of the CRM can be improved upon. Review Source Response from LeadSquared December 13, 2022 Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared. AG Alex G. Managing Director E-Learning Used the software for: 2+ years ### "A reliable platform for scaling your business " July 21, 2022 5.0 Pros The Ux is well thought through and easily adaptable. The customer support is really strong. Integrations and payments are seamless. Certain payments you need to make for some value additions are very quickly accessible in the portal itself and have a quick TAT of implementation. Cons Certain features are required while scaling your business such as Team management, the price point for such features is a little on the upside. Review Source Response from LeadSquared December 13, 2022 Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared. RS Rohit S. Digital marketing Executive Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Leadsquared helps us manage leads efficiency." July 21, 2022 5.0 Any issues faced are easily resolved by customer support. It has helped us streamline our processes. The most beneficial feature is lead prioritization and it had helped us very much. It can be used an industry-specific CRM and otherwise which is a good point for CRMs. Pros Captures lead from various sources and help in filtering them. Helps in data management. There is no privacy concern. Helps track the team and is easy to use as well. Automation in marketing is helpful and makes our process more quickly. Having used another CRM I can say that this switch has only helped out business more with it's additional features. Cons There is no problem that we are facing currently. It's a good CRM. It is user-friendly but for someone new to the world of being able to use CRMs it can take some time to get there. Review Source Response from LeadSquared December 13, 2022 Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared. Talk to a Capterra advisor for free and get results within 15 minutes.