DoubleDutch Ratings

Overall
4/5
Ease of Use
4.5/5
Customer Service
4/5

About DoubleDutch

DoubleDutch is an award-winning provider of mobile event applications and registration, with a unique focus on capturing and surfacing data from live events. The first to bring a data-driven technology approach to the event industry, DoubleDutch believes in the power of digitizing live engagement to supercharge business outcomes. The DoubleDutch Live Engagement Platform powers events, conferences, and trade shows for more than 1,700 customers including Forbes, Humana, LinkedIn. Learn more about DoubleDutch

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Showing 6 of 6 reviews

Showing Most Helpful

Showing 6 of 6 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
C L.
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Source: Capterra
December 2, 2016

“Great event app but beware on the year-round option ”

OverallOnce you set it up as an admin, you are typically home free to promote, drive engagement, etc. This tool is an acquired taste. It works better for some audiences than others. Generally, nice and decent customer service folks. Some are exceptional, whereas others need more training.
ProsGood UI and covers the basics for events
Cons1. CMS can only be updated via the web and not mobile, even though it's for mobile apps. 2. CMS crawls slowly outside of the U.S. due to the speed of the connection. 3. The interface has pre-built configurations that aren't customizable enough to handle a larger variety of use cases than they have already identified.
Source: Capterra
December 2, 2016
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Nicholas K.
Digital Production Artist
Financial Services, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 8, 2018

“Expensive, but worth it”

ProsWe used this software to build a custom app to hold about 1500+ users on it. The customer service with DoubleDutch is unmatched! They are very responsive when it comes to issues, problem solving, etc.
ConsThe only con, really, is the price. The software is pretty expensive, but you get what you pay for. We really enjoy their service and will stick with them.
Reviewer Source 
Source: Capterra
February 8, 2018
Tara S.
Marketing Manager
Marketing and Advertising, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
August 8, 2017

“We use DoubleDutch for our event mobile app for a 1500 person user conference for 3 years.”

ProsBoth the app itself and the CMS are extremely easy to use and navigate. Not coming from a tech background I was still easily able to create and publish the app. The app when downloaded is visually appealing, easy to read and we had a 90% adoption rate.
ConsThe dashboard, post event metrics are not the best and they no longer offer a PDF dashboard. Push notifications are hard to schedule and its not easy to review how many you have created and the times they are scheduled to go out No in app messaging The game is not easy to navigate
Reviewer Source 
Source: Capterra
August 8, 2017
Elizabeth B.
Campus Missionary
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
March 7, 2018

“I've used this helpful software for events going on in our campus ministry.”

ProsI like that participants with the app are able to add posts freely to the feed for all to view. This encourages community-building. The polls allow the participants to express their opinions about specific questions pertaining to the event.
ConsSince people are able to post freely, this does come with a cost since inappropriate material can be published without the administrator's initial approval.
Reviewer Source 
Source: Capterra
March 7, 2018
Jack R.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 2, 2014

“The only social-enabled event app”

OverallCan be used at multiple events of various sizes, and operates around a very unique social framework. Instead of static list views, there is the ability to "check-in" and "post updates" around the event content - sessions, speakers, etc. Very neat platform, and premium product.
Source: Capterra
January 2, 2014
Courtney J.
Program Coordinator
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
September 8, 2017

“DoubleDutch was very easy to use and an overall enjoyable experience.”

ProsI liked how easy it was to use. I had to take over after a colleague left and uploading content was a breeze.
ConsIt's a bit clunky. I feel like the interface could use some upgrading, as far as transitions and the overall look. I'd like to be able to customize it a little more.
Reviewer Source 
Source: Capterra
September 8, 2017