--- title: "AIM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AIM Software - reviews, pricing plans, popular comparisons to other Retail POS System products and more." source_url: "https://www.capterra.com/p/130285/AIMsi/" page_type: "product" language: "en" --- # AIM Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AIM ## What is AIM? AIM offers retailers not only a way to manage inventory, customers and sales but also offers fully integrated add-on modules such as Accounts Payable & General Ledger, Purchase Orders, Repair & Service, Lesson/Appointment Scheduling & Billing, Short Term Rentals, Rent & Sales Contracts, Contact Management and Emailing capabilities. Build your own custom retail software solution by adding on what you need. AIM integrates with Active-e to offer a complete e-commerce retail solution. ## What is AIM used for? [Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/) Top alternative Featured Overall rating Based on 198 user reviews Reviews sentiment Positive 82% Neutral 7% Negative 11% Pros & cons Comprehensive inventory control tools Frequent software reliability problems Starting price $995 Flat Rate, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AIM?[Manage this product listing](https://www.g2.com/products/tri-technical-systems-aim/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AIM 4.1 (198) VS. [4.2 (2,076)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price $995 Flat Rate, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (198) Ease Of Use 4.0 (1,320) Value For Money 4.0 (106) Value For Money 3.9 (1,195) Customer Service 4.3 (196) Customer Service 3.8 (1,184) ## AIM alternatives [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.2 (1,332)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135618/Odoo/) [Rain POS](https://www.capterra.com/p/140893/Rain-Point-of-Sale/) [4.1 (134)](https://www.capterra.com/p/140893/Rain-Point-of-Sale/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 78% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140893/Rain-Point-of-Sale/) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) [4.0 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/120491/Lightspeed-Retail/) Highest Rated [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/) [4.3 (601)](https://www.capterra.com/p/133133/Cin7/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/133133/Cin7/) ## FAQs about AIM Overview ### What problems does AIM solve? AIM solves inventory-control problems like overstocking, hard-to-find items, manual stock counts, and disconnected purchasing, sales, and accounting workflows. It gives retail teams, multi-location managers, music dealers, and back-office staff real-time inventory visibility, serialized item tracking, easier transfers, faster checkout, and more accurate forecasting, reordering, and financial reporting. Answer based on 44 reviews Overview ### Which roles and teams benefit most from AIM? AIM is most used by business owners, presidents, and other executives who need visibility into daily operations, billing, and financial performance. Office managers, controllers, and bookkeepers rely on it to manage administrative workflows, payments, and records, while operations and sales teams use it to coordinate customer activity and streamline front-office processes. Answer based on 121 reviews Overview ### What company size and industries is AIM built for? AIM is built primarily for small retail businesses, with 97% of reviewers from small companies and 70% in retail. It also serves specialty store segments named by the vendor, including musical instrument, appliance, bicycle, fitness, liquor, hobby, golf, resale, consignment, and similar shops, with 11% from music and 9% from sporting goods. Answer based on 198 reviews Features and Usability ### What are the key features of AIM? AIM includes core retail tools like point of sale (POS), inventory management, purchase order management, and accounting with A/R and A/P. Differentiating features include multi-location inventory tracking, commission management, customer history, customizable reports, and eCommerce management, with reviewers often calling out serialized inventory, transfers, and real-time sales reporting. Answer based on 71 reviews Pricing ### How much does it cost and what fees or limitations are included? AIM starts at $995 as a one-time base package for one user and one workstation, with add-on modules mostly costing 445, long-term rental and sales contracts 745, extra workstation licenses 245, and extra locations 595. There’s no free version or trial. Reviewers often call it affordable, but some dislike per-module pricing, training limits, and hardware or hosting costs. Answer based on 34 reviews Integrations ### Which third-party tools and platforms does AIM integrate with? AIM integrates with FastBound and Smartwaiver through its official catalog, and reviewers also mention connections with TeamViewer ONE and Ovation. These integrations cover compliance and records, digital waivers, remote support, and payment-related workflows, giving AIM 4 third-party platform connections referenced across reviewer feedback and catalog data. Answer based on 20 reviews Getting Started and Support ### How easy is it to onboard and train a team on AIM? AIM offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say front-line staff and nontechnical users often learn basic POS tasks quickly, while admins and teams configuring modules, ecommerce, or reports need more time. Onboarding can feel overwhelming at first, but trainer support and tutorials help. Answer based on 33 reviews Getting Started and Support ### What customer support options does AIM offer, and how do users rate the experience? AIM offers email/help desk, FAQ/forum, phone support, and chat. Users often describe support as easy to reach, knowledgeable, patient, and quick to resolve problems, especially during setup and troubleshooting. Some report paid support limits, inconsistent training and documentation, tier-related differences, and frustration with after-hours or more complex issues. Answer based on 71 reviews Sale and purchase ### How well does AIM handle sales and purchasing? AIM handles complex retail sales and purchasing well, especially for stores with consignment, rentals, repairs, or trade-ins. Small business teams and specialty retailers like the broad feature set, inventory links, and customer tracking, though setup, training, reporting, and some purchasing workflows can feel complicated or require extra manual work. Answer based on 59 reviews ## Pros and Cons Comprehensive inventory control tools 79% positive reviews out of 28 Most reviewers describe inventory management as robust, enabling efficient tracking, reporting, and multi-location coordination. Frequent software reliability problems 76% negative reviews out of 41 Most reviewers report bugs and issues, including crashes, freezes, error handling problems, and difficulty correcting mistakes. ## Features AI summary Based on 1,708 Retail POS System reviews Capterra data shows that buyers of retail POS systems rank the following features as their top priorities: - **Inventory Tracking** (**61%** of reviewers rated this feature as critical) - **Point of Sale (POS)** (**70%**) - **Credit Card Processing** (**70%**) AIM includes **Inventory Tracking** and **Point of Sale (POS)**, giving retailers the tools to monitor stock levels accurately and complete in-store transactions from one system. However, it does not offer **Credit Card Processing**. Instead, it provides **Payment Processing** (**57%**), which still supports transaction handling at checkout. Together, these features help businesses keep inventory current, process sales efficiently, and give teams a clearer view of day-to-day store activity. Point of Sale (POS) 4.7 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Payment Processing 4.4 (25) 60.00% of 25 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Sales Reports 4.3 (31) 54.84% of 31 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Inventory Management 4.4 (29) 62.07% of 29 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply For Retail 4.6 (26) 69.23% of 26 reviewers that rated this feature as important or highly important For Retail Stores eCommerce Management 4.2 (17) 41.18% of 17 reviewers that rated this feature as important or highly important Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products AIM 45 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Retail: For Retail Stores - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Purchase Order Management: Create, send, and track purchase orders and their statuses - Receipt Management: Upload, track, and submit receipts in a central database - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Returns Tracking: See what items have been returned - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Stock Management: Manage the buying, selling, and holding of stocks - Tee Sheet Management: Ability to manage and book course tee times online, tee time intervals, and tee sheet templates/changes - Templates: Sample files or documents that could be customized as needed or used as is - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. Features 4.2 (192) 4.2 Based on 192 reviews ## Pricing Value for money 4.0 (106) [View pricing plan details](https://www.capterra.com/p/130285/AIMsi/pricing/) Base Package $995.00 Flat Rate,One Time It includes: - 1-Hour Online Training - 1 Workstation License and Two Months of Premium Maintenance Plan - Accounts Receivable - All Point of Sale Activity - Barcoding - Customer Management - Daily Report - Electronic Gift Card Capabilitiesm Complete POS Activity - Includes 1 User - Inventory Control - Report Catalog - Time Clock Value for money 4.0 (106) 4.0 Based on 106 reviews ## Integrations [ Smartwaiver](https://www.capterra.com/p/168238/Smartwaiver/)[ FastBound](https://www.capterra.com/p/195829/FastBound/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (196) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (196) 4.3 Based on 196 reviews ## User reviews Overall rating 4.1 Based on 198 reviews Filter by rating 5(82) 4(72) 3(20) 2(13) 1(11) Mentioned topic Sorted by most recent AM Al M. Managing Member Sporting Goods ### "AIM Software and POS System for retail sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 9, 2023 Positive! Their customer support is exceptional. Their Tech staff are very knowledgeableand patient. In 45-60 seconds, I can be on a call with an English speaking technical representative who knows the Tri-Tech/AIM system. Pros Quickly execute sales, tracking serialized inventory and sales is detailed and quick. Cons There are a million features! It was overwhelming in the beginning to decide which ones were going to be essential for our business. Switched from [Datio POS](https://www.capterra.com/p/213219/Datio-POS/) We needed more tracking and reporting capabilities. We needed a customer database, better marketing functions, there are a bout 100 reasons. Data was good to us, but we needed more power and functions than they could provide. Reasons for choosing AIM Customer service, staff knowledge Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Joe R. Owner Retail ### "The BEST option for almost any industry." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2022 Pros It is very customizable. Along with automating some processes, you can have everything completed with a click or a touch Cons Be prepared to watch a lot of videos to learn how to set up and use AIM. You will also need to build your specific training documentation for your company. Reasons for choosing AIM AIM gave us the most flexibility without having to buy everything at once. Adding modules is a snap. Support services from AIM are always available and include updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Bill B. Sales Music ### "An overall great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2022 We moved from a custom AS400 program written for our company to AIM almost 10 years ago. We've been very pleased with AIM & never looked back. No program is perfect & they all have their little quirks, but we've been very pleased with AIM & have no interest in shopping for another platform. Pros There is a lot to unpack in this program, but once you've learned the system it's an all-in-one package & is fast, easy & efficient to use. Integration between our website, payment processing, shipping, etc. make our life easier. The program is constantly updated with enhancements & quality of life updates making the software faster & better to use. Tech support is very responsive to our needs & requests, development has made many changes to the software at our request to better fit our needs. Cons The Vortx web platform that integrates with AIM comes with a lot of limitations & the custom report tool is difficult to use. The SQL platform version 12 uses is powerful, but the hardware & software startup cost (SQL especially) can be high. There is not a good solution for working with products that are sold in both a physical AND digital format. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WM Whitney M. Owner Music ### "Owner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 30, 2022 Good Pros Point of sale and Inventory, reports, service Cons Lesson Program feature, does not integrate with teacherzone well Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KJ Katie J. School Director Music ### "Great product!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 29, 2022 Overall the experience has been great! Our business has been using this software for almost 20 years and any time we have a question or an issue, customer and technical service is always easy to access and help with the problem. Pros Easy to navigate through the menu options. Simple layout among the different screens. Cons We have not upgraded our software to version 12 yet. That being said, the version we are currently using is not online integrated as far as the lesson module goes. If that has changed with the newer version, then I have no cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mitch M. Manager Music ### "Small shop with multiple needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 28, 2022 Overall the POS has helped us make large improvements to how we do bussines. In many small ways the software is inflexable and since we have an owner with a CPA he has noted that the accounting side of the software is not as intuitive as others like quickbooks. As we get more familiar with it things are making more sense but the learning curve for the accounting reports is steeper than expected. Pros Customizing the menu system makes it easy to help new users get familiar. Cons The bugs that we do have often leave issues that take time to find or resolve after the initial issue is corrected. Alternatives considered [Rain POS](https://www.capterra.com/p/140893/Rain-Point-of-Sale/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Janice K. Controller Retail ### "A jewel in a difficult and expensive industry" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2022 We deployed, then 4 years later deployed ecommerce Pros Ease of Use, Cost, Customer Service, Merchant Services relationship. Cons Canned Reports are often minimal, but I summarize them in complex Xcel worksheets Reasons for choosing AIM Cost, database structure, merchant services relationships Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PW Parker W. Owner Sporting Goods ### "Best A&D and POS software I have used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2022 The software allows us to keep all of our records on site and quickly access them from as many terminals as I would like. I recommend AIM to everyone in the firearms industry. Pros The team at AIM gave me all the support I could ask for with setting up the software. I can barely turn a computer on and they were able to set it up for me so that I could start using it immediately. Customer support is flawless. The price was well below competing software and still had all the features I could ever use plus some. Cons We have experienced some lagging issues, but the team at AIM is working with us to resolve this at no cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Suzanne P. Business Manager Music ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 28, 2022 Pros Product is easy to use and the technical support has been wonderful! Cons We have requested a few additional options to be added to AIM and the programers declined. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Amanda M. Lessons Coordinator/Accounts Receivable Music ### "Easy to use for the non-techy. " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 28, 2022 If really good. The customer service cannot be beat! Pros It is the app that we use for every aspect of our business. From POS to inventory control we have it all in one place. The straight forward menus and feature with in each module is user friendly. Cons I do feel that the system is a little over complicated with so many pop up windows. Also, tranactions seem to have too many steps for simple procedures. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/130285/AIMsi/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Odoo vs AIM](https://www.capterra.com/compare/130285-135618/AIMsi-vs-Odoo) [Rain POS vs AIM](https://www.capterra.com/compare/130285-140893/AIMsi-vs-Rain-Point-of-Sale)