# Page 2 | AIM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is AIM the right Golf Course solution for you? Explore 198 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130285/AIMsi/reviews

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AIM

4.1 (198)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of AIM

## Showing most helpful reviews

Showing 26-50 of 198 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ER

Emily R.  
Retirement Plan (Front Room Manager)  
Retail  
Used the software for: 2+ years

### "Emily's Review of AIM"

September 12, 2022

4.0

I have worked with many people at Tri-Tech we have been using there POS for about 4 years. I have had to call the customer help line many times in those 4 years. And no matter how frustrated I am they do an excellent job helping me solve the issues I run into.

Pros

I enjoy the easy of being able to create things and customize the POS easily. The system does all I need plus more that I probably don't know about. Seems like I learn new things about it all the time. My most recent call was with \[SENSITIVE CONTENT\]. He was very knowledgeable and the questions he didn't know the answers to he was very speedy at finding them. I enjoyed my early morning conversation with \[SENSITIVE CONTENT\] while he helped me work on multiple issues I was having. We got them all fixed in under an hour (I was expecting it to be a multiple hour kind of call). I look forward to working with \[SENSITIVE CONTENT\] again.

Cons

The worst part about this POS was the set up. Although I believe that is mostly the fact that we were transferring information from a system that was very VERY old and outdated system. But the service team was there for me whenever I had questions; and boy I had a lot of them. Those first few months most of the service people knew me by first name.

Reason for choosing AIM

I was not part of the picking of systems. The gentlemen at my store who was spearheading this project, found out his wife was pregnant about 1/3 of the way through the process as in. Picking, Set-up, upkeep. So I Set-up and upkeep the program so he was able to focus on his wife and new son.

Review Source

AB

Adam B.  
President  
Retail  
Used the software for: 2+ years

### "AIM once the sale is made we don't care."

August 25, 2022

1.0

I have been trying for several years now to get this company to finish installing the software with all paid for data transfers. AIM tech support Has been supposedly working on entering my inventory for about four years now. Every time I call I get the we supplied the software so that I owe for it even though it is totally unusable without my inventory and bound FFL book installed. And just because I paid for extra for data transfer to make the program usable does not mean that that AIM has to actually do it (simple Excel format) Tech support is useless as none of them have done their job yet. I am going to have to take the time away from my business to take these crooks to court.

Pros

Looks like if it worked it would be nice.

Cons

The way it just sits there with no data for the last several years waiting for AIM software to finish their job. The fact that I was charged for software and data transfer and received software without data transfer so it is useless. I have been waiting so long it was called AIMsi when I bought it.

Reason for choosing AIM

Your sales guy sold me a product that sounded great. Did not know I was dealing with a crook. So I was suckered into it. An honorable company would have said "Sorry we cant do the job here is a refund." Instead of send all the information in again and again and we never hear back until I call again then we go though the same thing again.

Review Source

BB

Bill B.  
Sales  
Music  
Used the software for: 2+ years

### "An overall great product"

September 30, 2022

5.0

We moved from a custom AS400 program written for our company to AIM almost 10 years ago. We've been very pleased with AIM & never looked back. No program is perfect & they all have their little quirks, but we've been very pleased with AIM & have no interest in shopping for another platform.

Pros

There is a lot to unpack in this program, but once you've learned the system it's an all-in-one package & is fast, easy & efficient to use. Integration between our website, payment processing, shipping, etc. make our life easier. The program is constantly updated with enhancements & quality of life updates making the software faster & better to use. Tech support is very responsive to our needs & requests, development has made many changes to the software at our request to better fit our needs.

Cons

The Vortx web platform that integrates with AIM comes with a lot of limitations & the custom report tool is difficult to use. The SQL platform version 12 uses is powerful, but the hardware & software startup cost (SQL especially) can be high. There is not a good solution for working with products that are sold in both a physical AND digital format.

Review Source

BG

Betsy G.  
Assistant to Everything  
Music  
Used the software for: 2+ years

### "AIM software makes my job easier!"

October 6, 2021

5.0

My interactions have almost exclusively been with the tech support team. I am a musician and I don't think like an accountant; they are always helpful and efficient. The support is peerless - I don't think we have ever stumped them!

Pros

We have been using AIM for more than 10 years. It allows us to manage daily sales, keep current track of our inventory, and to update, receive, and transfer inventory as needed. The A/P invoice feature makes accounting a much easier process. The software is reliable, and the reports it can generate are tremendously helpful.

Cons

We are a musical instrument store that is run by musicians, and it took us all a bit of time to learn to "think like the software" in more complicated processes. The availability of tech support being there to bail us out made that transition easier.

Review Source

AB

Aaron B.  
Owner/Manager  
Retail  
Used the software for: 2+ years

### "It's a shame - good ideas, bad execution."

August 18, 2017

1.0

There are a lot of good ideas in this software, but things like a staff that's not on the same page, and a long-awaited refresh of their base tech keep AIMsi a frustrating software package. We stay because our lesson program is to big to be handled by any other solutions we looked at, but I would advise others to hold off until their promised rebuild is released.

Pros

Lesson management is good. Inventory management and sales are serviceable.

Cons

Built on outdated technology, which means the system will get slower and more bloated as your business grows. Simple ancillaries (like date lookup) require Googling to find outdated Microsoft files when you replace computers, and support won't have those files available. E-commerce is excruciatingly complex to execute; why must it be this complicated when options like Squarespace and Shopify exist? They don't require the user to learn XML to take full advantage of their features. The PO system is convoluted, the workflow makes no sense. Inventory management could stand to lose some processes to speed things up and make it more understandable. Reporting doesn't make much sense, either. But the most frustrating part for us has been the staff. Calling support is rarely a good experience; it often sounded like someone was paging through a manual to find a solution. Recently, I found out why: support is tiered, and we are on the lowest tier. I've been using this software for 5 years, and no one at TriTech offered us an upgrade. Online help files don't offer much more in the way of assistance. Navigation is clunky, and entries are often incomplete or outdated. We've also experienced the classic "sales promises features that developers say can't be done" routine. The most recent involved running their product on a Windows tablet - sales said it could be done, but later, support said it was only possible using Remote Desktop Protocol (a thing I wish I knew before I purchased the Windows tablet & an additional license). More than once, I've been scolded by sales for "not understanding how \[their\] software works." They require you to buy gift cards & hardware through them, at a substantial markup. I'm getting frustrated just thinking about this stuff...

Review Source

SG

Steve G.  
Manager  
Music  
Used the software for: 2+ years

### "AIM Software"

September 28, 2021

5.0

Overall experience has been amazing. Tech support is there to help us out when there are questions. The training videos are full of good advice and very helpful hints to make the software work better for us.

Pros

For an all around software, for several different industries, this software is well thought out. We have used this software for many years, and have gone through several of the upgrades. When there has been an issue, tech support is right there to help resolve problems or to escalate to developers to create what we need. The training tutorials are a huge help. The software is very customizable for our needs.

Cons

We have not really run across any negatives. Tri Tech is always improving the software. The one downside is not having tech support there on weekends if we have an issue. We have only run into one or two times we have really needed them on a weekend in all the years we have used the software.

Review Source

BR

Bonnie R.  
President  
Music  
Used the software for: 2+ years

### "One of the worst business decisions I have made."

January 21, 2018

2.0

We gained POS software with serialized inventory track-ability from this software, something that we were lacking with QuickBooks.

Pros

It can handle a lot of inventory and a lot of different skus. The POS module is decent as far as keeping track of a lot of customers and barcodes. If you do opt for this software, stick with the very basic POS module only.

Cons

There are sooooo many things.... First off, the platform itself is extremely outdated. The only people who like this software are companies who have been using it for more than 10 years and haven't tried anything newer. Our IT guy HATES it, and TriTech wants you to spend thousands of dollars on an old-school server set-up because it can't be set up with any sort of cloud system. One thing to keep in mind is the relatively cheap up front cost is just the beginning, as the hardware costs are going to get you BIG TIME when you have to keep going backwards in time and adding hardware, IT, and specialized accounting costs on top of everything else (did I mention our accounting costs quintupled when we started using AIMsi?!). You can hardly ever correct a mistake, and we found this out right away when even TriTech support messed up trying to help us correct a simple mistake early on. Making corrections is tedious if not impossible, and yet the program is so counter-intuitive it's very easy to make mistakes even if you've been working with it for awhile. The accounting module is a joke, and this is where I feel like it was truly a bad business decision. We went live officially in 2016 after practicing for about 6 months, and after 11 months of trying to get off of QuickBooks completely and get on only one reporting software we finally gave up on AIMsi as we started losing sight of numbers and business goals. Bottom line, there are way better options out there than AIMsi.

Review Source

TC

Tara C.  
Office Manager  
Retail  
Used the software for: 6-12 months

### "Phenomenal Experience"

June 29, 2020

5.0

We were having problems remembering who put what in the system and if it got logged in correctly and whatnot. The ATF Compliant Bound Book completely mitigates that problem. The Technical Support team has been able to answer each and every question I've had, which is incredible, considering I've called them many times when I've in the middle of a process (both on the test system AND live system) I don't understand or forgot how to continue on. They've been wonderful and have not at all made me feel crazy or gotten tired of answering my questions. I cannot say enough good things about my experience. We did have a small issue with a scanner, but the way it was handled was done so professionally and so well, that I consider it a privilege to have dealt with the company in this manner. It showed me that they really care about their customers and back their products and will make it right, no matter what.

Pros

We have been utilizing the POS (Point of Sale) System, and it's very intuitive. You go through a couple test transactions, and it's like riding a bike. You can do it so quickly and effectively. We used the testing system and were able to play around it a lot without worrying about mistakes that will mess up your entire system. We have the label printer, the receipt printer, and the wireless scanner, and they have made our little gun shop look SO professional and streamlined. Gone are the days of handwritten receipts! We can now track customers to see what each person buys and can add notes and wish list items! The Bound Book is ATF compliant, and it has made checking the firearms in and out a breeze. We are going to be purchasing the PO module next, so I can't wait to implement that!

Cons

I can't really say there are any Cons...I would just say it is a bit of a learning curve and can be a bit overwhelming at first, but the support that is offered is just phenomenal.

Reason for choosing AIM

Price, the option to only purchase what you need, then add modules as you grow/need them.

Review Source

JR

Joe R.  
Owner  
Retail  
Used the software for: 2+ years

### "The BEST option for almost any industry."

November 18, 2022

5.0

Pros

It is very customizable. Along with automating some processes, you can have everything completed with a click or a touch

Cons

Be prepared to watch a lot of videos to learn how to set up and use AIM. You will also need to build your specific training documentation for your company.

Reason for choosing AIM

AIM gave us the most flexibility without having to buy everything at once. Adding modules is a snap. Support services from AIM are always available and include updates.

Review Source

GL

Georg L.  
CFO  
Sporting Goods  
Used the software for: 2+ years

### "AIMsi Does it All (almost)"

January 19, 2017

4.0

Been using the software for two years now, and it seems to provide a solution for everything. I wish there was a bit better integration across the different modules, such as allowing station rentals, short-term rentals, long-term rentals, and contract payments to all be made on the same checkout as regular sales orders, instead of needing to process them all at once. The payroll area also needs some improvements, it is good for recording payroll expense, but you will need a separate application to actually do the real payroll tracking/deductions/taxes. Otherwise it handles everything from rentals, bay/station rentals, it has full accounting, chart of accounts, general ledger, integrates to your purchasing/receiving, has full inventory tracking with multiple locations. Basically you can run your business with a few minor outside resources, from this one package. Even managing employees/time tracking etc... Pros: Accounting, Rentals, POS Touchscreen support, Integrated Credit Card, Employee Management, Membership Modules, Integrated Gift Cards, Inventory Control, Invoice Management Cons: The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately - The payroll is not very robust

Pros

Accounting Rentals POS Touchscreen support Integrated Credit Card Employee Management Membership Modules Integrated Gift Cards Inventory Control Invoice Management

Cons

The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately The payroll is not very robust

Review Source

MS

Miles S.  
manager  
Retail  
Used the software for: 2+ years

### "Legacy database that our company is slowly replacing with more modern systems"

August 8, 2017

3.0

Years of data can be searched through. We currently use it for recurring billing via credit cards for monthly rental and lesson tuition payments. Those recurring charges must be manually triggered every day though.

Pros

Does not have glitches or communication errors. Data that has been input stays there forever. Interface has never changed, ever. So if you are familiar with it, there is a comfort factor.

Cons

The user interface has very few, if any, task stream allowances or cross linking between data entry areas. The typical interaction with Aimsi requires starting from the home screen and navigating the "Module" you need, selecting the "Find," searching for the correct customer account, pulling up the relative info about them. Then... Restarting from the home screen, module you need to add or edit part of the changes that are needed, "find," find that account again.. Then... Restarting from the home screen, module you need to add or edit the other part of the changes that are needed, "find," find that account again... While there are hot keys to speed up this process it is still a very primitive workflow. Newer systems have you choose the customer account first, then proceed to enter new data, while Aimsi requires finding the module, and then the account, over and over again. Networking your store for Aismsi to work off of one of your local PCs requires above average networking skills. Backups and hardware upgrades are your problem and responsibility. You will need someone on call unless you happen to have above average IT skills.

Review Source

CB

Carolyn B.  
Special Projects Manager  
Music  
Used the software for: 2+ years

### "AIM v12"

September 19, 2022

5.0

The AIM team is generally responsive to our requests though we do tend to have issues due to the large database size that difficult to diagnose.

Pros

I like the ability to save an update information efficiently.

Cons

Tracking various types of purchases is still very difficult and conversion from rentals to purchase.

Review Source

JL

Julio L.  
Owner  
Retail  
Used the software for: 6-12 months

### "Great Softrware, and even better customer service "

April 30, 2021

5.0

Pros

Three (3) years ago, as I was increasingly becoming frustrated with my previous POS system, I researched various options. In doing so, I discovered a software system called AIMsi, which is a Tri-Technical system. I was contacted by \[SENSITIVE CONTENT HIDDEN\] and walked through the process and signed the agreement. Admittedly, navigating this software was a bit intimidating I became frustrated with the learning curve and gave up on the software that I had paid for. A few months later I was contacted by \[SENSITIVE CONTENT HIDDEN\]to see how I was liking the software. I described my experience with the software thus far, to include my frustrations with the setup, navigation, troubleshooting, etc. \[SENSITIVE CONTENT HIDDEN\] was extremely patient and professional. Additionally, rather than treat me as a generic customer, he listened attentively, was compassionate and did not close the discussion until he identified a path forward for which he could properly resolve my issue. \[SENSITIVE CONTENT HIDDEN\]expressed a great deal of concern, acknowledging the cost I paid for the software and that it was of the upmost importance to him that I experience the full range of the product. Thereafter, \[SENSITIVE CONTENT HIDDEN\] registered me for training sessions, at no cost, and followed up with me repeatedly (2-3 times weekly) until I was comfortable with using the software. The software is great and the staff who have all been friendly and willing to help when I called for tech support.

Cons

sometimes the software can appear to be complicated gaining a understanding of its functionality helps

Review Source

TB

Teddy B.  
Owner  
Wholesale  
Used the software for: 2+ years

### "Experience with Aim"

September 26, 2022

4.0

Overall experience with Aim has bee satisfactory.

Pros

User friendly, tech support is good and a fair price.

Cons

Integration with previous inventory got messed up and we had to do much more work to get corrected.

Reason for choosing AIM

Better value for the money.

Review Source

BK

Benjamin K.  
Owner  
Music  
Used the software for: 2+ years

### "Many Tools/"

September 9, 2022

4.0

Good overall. Many problems arise on a weekly basis but phone support are always their to help.

Pros

I do like that there are many features available. Scheduling, rentals, repair, short term rentals, etc. They are always trying to update and get better. I believe the repair and rental contracts are the strongest features of the software. A lot of the active e features are nice as well.

Cons

With what I like about the software is also where some of its problems arise. There are some parts of the software that lack features within its functions. Short term rentals is confusing and not completely ready in my opinion, not many ways for loaners to be customized ( no options for automated late fees or charges), Package deals are not easy to update. There are tons of features but some have issues.

Review Source

RG

Ron G.  
President  
Retail  
Used the software for: 2+ years

### "Retail software "

September 16, 2022

5.0

We started as a small company in 2004 using Quickbooks. Then I hired a developer to develop a product for retail, rental processing and inventory control. After a year and $50,000 later that failed. AIM was discovered and did everything that we needed. Those were bad times during all of this. Their software is greatness. the support is 100% perfection. These guys are obsessed with solving a problem and do take care of any needs. There is a 60 day period that you will deal with using the software until you are proficient with it. After that you will be very happy. The option of a second web hosting company is a real downside and expensive.

Cons

They are limited with only one web hosting company that is not good. This company is very expensive and a security liability.

Review Source

KG

Katherine G.  
Manager  
Retail  
Used the software for: 6-12 months

### "Small Business Review"

September 14, 2022

5.0

While the program itself has given us some trouble, the customer support is excellent!! \[SENSITIVE CONTENT\] have been especially wonderful and patient with us and spent an abundance of time on our issues to help us get what we need and understand how to do what we need to do. Amazing customer service.

Pros

The program has tons of features, functions, and reports which is a definite positive for businesses that need to keep track and monitor various aspects of the business. For a larger company that has a wide scale business this program would be a very useful asset.

Cons

We are a very small business and this program for us was- and is- very overwhelming to learn and operate. Part of that is our fault for not having the time to watch the tutorials and explore the program to its fullest since we only have a few employees and are only open three days a week. For us, a simpler program would probably have been a better choice but for larger companies this would work great.

Reason for choosing AIM

Was hoping it would be similar to old program but is way to advanced for what we needed.

Review Source

IZ

Irvin Z.  
CEO  
Retail  
Used the software for: 1-2 years

### "AIM by Tri Tech"

September 9, 2022

4.0

Inventory Control.

Pros

Retail POS, Service, Rental programs all in one program.

Cons

When you ring up retail items, a rental, & a service ticket at the same time for a customer it creates 3 different transactions for the same payment, thus listing 3 different payments on your deposit report for 1 transaction.

Alternatives considered

[AmberPOS](https://www.capterra.com/p/95945/Amber-POS/)

Reason for choosing AIM

We tried AmberPOS for about 6 weeks, but their support SUCKS!

Switched from

[AmberPOS](https://www.capterra.com/p/95945/Amber-POS/)

QB POS did not offer the special features that we needed, AmberPOS customer Service is almost ZERO!

Review Source

RB

Roger B.  
Owner  
Retail  
Used the software for: 2+ years

### "After ten years, I work with the system reluctantly."

July 12, 2016

1.0

Pros

You can open the system multiple times on the same computer. In the middle of entering a sale, cust wants to try on a helmet or gloves, or just gets distracted; you can switch to another copy of the system until the customer is ready to continue. When using the computer to work on customer information or inventory, you can switch to another copy to verify or copy something. For instance, combining two customers into one, can copy email and then compare or enter.

Cons

The system is absolutely opaque, not intuitive, and byzantine. To deal with a product, it is impossible to find S/A Maintenance unless you know how to find it. Way too many arbitrary clicks and decisions to find anything in the system. Especially annoying is the inability to go back one level, if you make a mistake in these decisions; you have to go back to the beginning, and you might not even remember which decision was the wrong one. The lack of a training program to teach new employees how to use the system is something I have been thinking about for ten years. The rental module does not lend itself to quick service, renting 100 bikes on a busy day. If you suspend a sale, you can't open it and suspend it again; therefore you can neither edit, nor even reprint it. You can't analyze sales data from a sector of the customer data base. For instance, you can't separate the customers from A to M and compare them to the customers from N to Z. This would be useful to analyze the effectiveness of advertising. We could contact all the customers from A to M, but not N to Z, and then compare the results. There's more, but that will do for now.

Review Source

CK

Carl K.  
Manager  
Sporting Goods  
Used the software for: 1-2 years

### "Great Customer Support"

November 11, 2019

5.0

Our company spent a lot of time looking for a new POS system. After a ton of research we decided to go with Tri-tech. We could not be happier. Our Rep was very nice and not pushy. We've had the POS system for just about 2 years and my rep that sold me the system told me if I have ever need anything just to call him. I've held him to it and he has definitely kept his word. They're tech support has been great but, if I have to have one negative thing it would be on the tech support. The problem is when you call tech support for a question you just get a random person. The person you talk to will help you fix the problem you're having but, if you call back for the same issue, you get a different person that has a different way to fix the problem. So it could get confusing at times. I talked to my rep and he assured me they were making changes to make sure the support you get is more consistent. But honestly its a very small complaint and in no way affects the 5 star rating. If your looking for a new POS system I would strongly recommend taking a look at Tri-Technical Systems.

Pros

The customer support was great. It seemed the easiest to use. We are not a big company and this seemed to work best for us.

Cons

Tech support is a little confusing. I described below, when you call customer support you talk to a different person. That can cause an issue because each person has a different way to fix the problem you're having.

Review Source

wH

william H.  
Owner  
Retail  
Used the software for: 6-12 months

### "ABC RC & Hobbies Review"

September 17, 2022

4.0

Pros

I purchased it because the active e Capability and find it is a bit awkward and confusing to use The software basically works well but a long learning curve because it is trying to work for every body

Cons

Long learning curve and support is expensive

Review Source

BH

Brian H.  
Owner  
Music  
Used the software for: 2+ years

### "AIM Review"

September 13, 2022

5.0

Overall it is very good. \[SENSITIVE CONTENT\] in tech support has been our go-to guy. He has been extremely helpful especially when it comes to the scheduling module. He has been willing to test issues that we have come across and implement changes to the software. I personally can't thank him enough for his patience and willingness to continue to work with us to make the scheduling module the best it can be.

Pros

We decided to go with AIM because it was an all-in-one POS system. We have retail sales, charge accounts, repair tickets, lessons scheduling and rentals/payment plans. To have all of that in one system was the most important to us. We also did not want a subscription based software. We wanted to own the product. That was a close second in importance

Cons

It can have it's issues. It takes a long time to understand how things work.

Reason for choosing AIM

I did not want a subscription POS. Others claim to be all-in-one but gloss over the scheduling aspect.

Review Source

DL

Dan L.  
Owner/Vice President  
Music  
Used the software for: 2+ years

### "Baums Music "

September 22, 2022

5.0

I have been an AIM user since 2003 and overall I have been extremely pleased. I have been working with \[SENSITIVE CONTENT\] and he has been extremely helpful in my last issues.

Pros

From POS to backroom accounting and inventory management the software integrates seamlessly. Also support is crucial and they have that covered well.

Cons

Seems to need a lot of updates to fix issues.

Review Source

KJ

Katie J.  
School Director  
Music  
Used the software for: 2+ years

### "Great product!"

September 29, 2022

4.0

Overall the experience has been great! Our business has been using this software for almost 20 years and any time we have a question or an issue, customer and technical service is always easy to access and help with the problem.

Pros

Easy to navigate through the menu options. Simple layout among the different screens.

Cons

We have not upgraded our software to version 12 yet. That being said, the version we are currently using is not online integrated as far as the lesson module goes. If that has changed with the newer version, then I have no cons

Review Source

MT

Mark T.  
President  
Music  
Used the software for: 2+ years

### "Cardinal Percussion Mark Tirabassi "

September 2, 2022

3.0

AIM over has been good not great. \[SENSITIVE CONTENT\] has been the reason I feel we can make it work.

Pros

I like that it seems customized for the music industry.

Cons

Lang in correcting system issues. Not being able to request a specific Support Tech and the Support Tech not being able to call me. I really think \[SENSITIVE CONTENT\] is amazing. Super helpful and knows the product. You have a gem and I would highly suggest that AIM take the steps to secure him long term.

Reason for choosing AIM

I knew a little about AIM

Review Source

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