# Page 3 | AIM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is AIM the right Golf Course solution for you? Explore 198 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130285/AIMsi/reviews

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AIM

4.1 (198)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of AIM

## Showing most helpful reviews

Showing 51-75 of 198 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SP

Suzanne P.  
Business Manager  
Music  
Used the software for: 2+ years

### "Review"

September 28, 2022

5.0

Pros

Product is easy to use and the technical support has been wonderful!

Cons

We have requested a few additional options to be added to AIM and the programers declined.

Review Source

SM

Sharon M.  
owner  
Music  
Used the software for: 2+ years

### "aimsi review"

January 19, 2017

5.0

It was hard to learn at first and I find my new employees have a bit more trouble with it than I like. Support is good but I have frustrations when CC processor and yourself throw the blame back on each other when resolving such problems. I think the separate module are a bit pricey unless you can catch a sale. And unfortunately I wish there was better online instruction to able to learn a new module. customer support is limits how much they show you in that area. I feel as though I utilize only about 50% of what aimsi can do just because there is no instruction of resource available online. And what's the point of the scheduling tab in reports when it doesn't give data even though the choices of reports are the same in the lesson tab and they work there. Customer service told me the tab doesn't work yet.

Pros

customer contact capture and credit card processing .

Cons

modules priced individually and that updates aren't discounted for current customers.

Review Source

RC

Ron C.  
President/Owner  
Retail  
Used the software for: 2+ years

### "Has made us MUCH more efficient"

September 27, 2022

5.0

Pros

For a small retail store this is excellent! Helps manage inventory, as well as daily and weekly check out.

Cons

There was quite a learning curve for us. We had no POS before AIM.

Alternatives considered

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Reason for choosing AIM

AIM was a better choice for a Retail/Service business

Review Source

DH

Devon H.  
​eCommerce Manager  
Retail  
Used the software for: 1-2 years

### "TriTech AIM Review"

September 22, 2022

5.0

Overall, I am very happy with this AIM. It has made our business run smoother and has opened up some avenues to us that were previously not feasible.

Pros

We sell firearms, and the built in A&D Book is a critical component to our business. Once setup, this feature makes tracking of firearms incredibly simple .

Cons

The management of sale prices for our products needs to be revamped and is currently both difficult and convoluted to use. In my opinion, this is easily the area of the software that could most benefit from improvement.

Review Source

TM

Terrica M.  
Library Assistant  
Libraries  
Used the software for: 2+ years

### "TFV Review"

September 13, 2022

4.0

Our experience has been good. When we have an issue or a problem, tech support is helpful in solving the issues we have.

Pros

We use the software for consignment of books. It is fairly easy to use to consign and sell.

Cons

It would be helpful to create an inventory that our customers could use to look up our inventory.

Review Source

KN

Kyle N.  
Owner  
Furniture  
Used the software for: 2+ years

### "Review of AIM"

September 6, 2022

5.0

They have been a very reliable partner is running our business.

Pros

The easy of use when in front of a customer. Helps speed up the process allowing customers save time.

Cons

Once in awhile I have some issues creating reports. Usually it is just my lack of computer skills causing the problems.

Review Source

MS

Michelle S.  
Floor Manager  
Music  
Used the software for: 2+ years

### "Scheitel's Music Review"

September 21, 2022

4.0

Grant was very helpful and solved my problem today and he was friendly.

Pros

That if I have questions I can call a tech and they are able to help me.

Cons

That in my version, I'm not able to do everything that I want to do without paying more money which I don't want to pay at this time.

Review Source

BM

Brian M.  
Pres  
Sporting Goods  
Used the software for: 2+ years

### "Over all, VERY happy. Best all in one POS for Firearms Retailers"

February 18, 2018

4.0

All in one POS for firearms retailer with the best pricing that WIL NOT break your bank!!

Pros

Lots to offer for the firearms retailer at eh best possible price compared to there competitors. We have been very happy with the system as a whole and although there is a lot to learn, support is just a call away. Having Bound Book linked right to your inventory is very helpful and there is even a delayed delivery choice in the POS for state like us in IL that require a waiting period for firearms purchases.

Cons

There is a lot to learn and many items/field we don't use, but can not simply delete. We have to work around them. For being such a gun based POS system, there are things that could use improving to keep retailers compliant. But every time we make a suggestion to support, it is taken in kind and it the modification can be made, they do it!

Review Source

WM

Whitney M.  
Owner  
Music  
Used the software for: 2+ years

### "Owner"

September 30, 2022

5.0

Good

Pros

Point of sale and Inventory, reports, service

Cons

Lesson Program feature, does not integrate with teacherzone well

Review Source

AH

Andrew H.  
Technical Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "A Small Music Store's Best Friend"

November 16, 2019

5.0

I used this software as a salesman at a local music store. It worked great to keep track of inventory (sales/ordering/receiving), salesman commissioning, time cards, and it made band rental season easy to manage.

Pros

It's very easy to use for all point of sale needs including transacting sales, sales history, band rentals, gear rentals, powerful customer account features, ordering and receiving. We used it to track salesman commissions and it worked great for that as well.

Cons

No real cons from a salesman/user perspective. It functioned to meet all of the needs of a small, local music store.

Review Source

JS

John S.  
President  
Entertainment  
Used the software for: 2+ years

### "Retail management"

September 26, 2022

5.0

Good choice to manage the shop

Pros

Ease of use most of the time (with support)

Cons

Inability to configure reports for customers

Review Source

mL

mark L.  
owner  
Music  
Used the software for: 2+ years

### "Great software"

September 7, 2022

5.0

good

Pros

Easy to use. Good support. I like this software.

Cons

Great as is. Frequent updates are a pain

Review Source

SM

Sharon M.  
owner  
Music  
Used the software for: Less than 6 months

### "Best product available to Music retailers at this time. "

September 6, 2014

4.0

Pros

That it captures customer info; examines things like staff sales, top customers, sales totals so I know how my business is growing.

Cons

the fees that you charge for anything extra that could support us.The fact that any type of webinar, workshop or video costs so much even though we pay monthly fees for support. I don't like the fact that even if we pay a monthly support fee we're screwed on the weekend if the system errors and you can't use it. paying an extra fee for the weekend seems like a another gouge. Not enough free tips and support about general usage, considering you only get a month of "free" support to learn how to use the system. If there are other places to get info then you need to get that info out to your customers. The email module having no support in the way of setting it up - you're on your own having to know outgoing info and whatever else. I had it working once and now it doesn't and when I ask support that admittedly say that's not there area to help with and you have to call your internet provider. Plus when it does work, depending on your provider you can end up getting blocked from using your email for 24 hours. That I can't look up a serial number to see it's repair history. That you didn't ask your customers how they felt about your product and get their input -thanks for listening to my request in the email I sent a few weeks ago.

Review Source

Response from Tri-Technical Systems

September 16, 2014

Our Support Manager spoke with Sharon and showed her how to look up the repair history on any serial number, and also stepped her through correcting her port number for emailing out of AIMsi.

LR

Lance R.  
Owner  
Music  
Used the software for: 2+ years

### "Music Biz"

September 16, 2022

5.0

overall very good product

Pros

functionality and ease of use plus great customer service!

Cons

Too many updates. If it is necessary to implement updates every week or so... Can you set the system to do automatic updates?

Review Source

PS

Paul S.  
CEO  
Retail  
Used the software for: 2+ years

### "Why should you have to navigate between miultuple screens a 10 key strokes to do a simple cash sale"

December 19, 2018

1.0

When I spoke to the salesman I told him about the system I wanted to replace, and I needed to new system to be just as stream line and easy to use. He said this system was even simpler then what I was used to, BS. You shouldn't have to go line by line and actually type how many of each items you received on a purchase order, it should default as 100% fill rate and allow you to enter the back order items individually. At over $3000 I will accept I got hosed and move on. If anyone from AIM reads this shame on you, your lucky you're not in my town because I would return it in person. Don't buy this, it is a POS. And no I don't mean Point Of Sale.

Pros

It looks very professional It does cost a lot so you think your getting something special The service guys are helpful, but you will be paying for that

Cons

Way to complicated, generating orders through multiple screens. Multiple screens to do the simplest sales. Four different screens just to add a manufacturer/vendor Line by line entries to receive an order Unable to add line items to an order once it has been generated 3 different screens to remove a part number from the data base

Review Source

NK

Nancy K.  
COO  
Retail  
Used the software for: 2+ years

### "Great Functionality at a Great Price"

January 19, 2017

4.0

Customers for 11+ years. We would not buy another POS product. We have premium support and receive excellent assistance

Pros

It has the capacity to handle all day to day activities. When used as it is designed, the software works flawlessly. The tech support is great.

Cons

When corrections are needed, some are not easily done without assistance. There are integrated correction options for common errors, making those much less troublesome. Note that terms and button functions are not universal across all modules.

Review Source

TS

Tim S.  
Manager  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "A Good Alternative"

September 26, 2019

4.0

When I arrived in the organization, AIMsi had been recently installed for a small chain of retail stores in the organization. The sales floor was able to pick it up quickly, which was the real concerns. Basic metrics became readily available to everyone, and it was an overall success. That being said, it had a few crashes, and more complicated reporting for accounting, purchasing, and maintenance needed more work to be really functional. Nonetheless, it was a good buy for the organization.

Pros

Front-line users got up to speed quickly due to a slick interface and limited administrative options/noise. This included users with limited computer skill. The point of sale functionality was great.

Cons

Higher-view reports were clunky and difficult, they needed some help to get in shape for upper management. Crossing over data between the sales floor and the other functions of the business needed a lot of learning for even advanced users.

Review Source

BS

Bradley S.  
OWNER  
Wholesale  
Used the software for: 6-12 months

### "Owner"

September 1, 2022

5.0

Running my retail store with AIM has been a blessing.

Pros

My sales associate Josh Okey. He was the driving force in implementation

Cons

e commerce. If you do not know ecommerce buyer beware.

Reason for choosing AIM

Josh Okey

Review Source

DS

Del S.  
owner  
Music  
Used the software for: 2+ years

### "Aimsi software for music stores"

January 19, 2017

5.0

We've been using Aimsi software in our music store for about 10 years now, and we couldn't live without it. It has streamlined our accounts receivable immensley, and made many other facets of our business much easier.

Pros

We've been using Aimsi software in our music store for about 10 years now, and we couldn't live without it. It has streamlined our accounts receivable immensley, and made many other facets of our business much easier.

Cons

The hsitory search part of the service module has some limitations

Review Source

WB

Warren B.  
Golf instructor  
Sporting Goods  
Used the software for: Less than 6 months

### "Veritable Jack of All Trades Point of Sale application"

January 19, 2017

5.0

With many small businesses operating more than one type of business in their store, the demand for more versatile point of sale programs increases and becomes difficult to find. Think about looking at software to purchase and realizing each software application only does a portion of what you need. Say you sell retail products, but you also want to help local artists and sell their merchandise on consignment, plus you take trade-ins, offer repair services, and you wish to maintain a customer database to let them know about future sales; How many points of sale programs are out there capable of handling all that and much more? AIMsi. I'm still looking for the iPad program or another PC-based program capable of handling it all and be completely integrated. What kind of businesses are we talking about? Retail stores, liquor stores, hobby stores, gun stores and shooting ranges, appliance stores, car washes, music stores, bike shops, golf courses, bars and restaurants, grocery and convenience stores, and the list keeps growing.

Pros

User Friendly Continually being developed and upgraded A true all in the box solution (point of sale, built in accounting program, built-in gift card program, contact management, B2B and C2B capable, and everything else a business needs to run the front, middle, and back office).

Review Source

JR

Jessica R.  
Owner  
Retail  
Used the software for: 1-2 years

### "Poor support, lost data, "

September 27, 2019

2.0

There is little help for setting up the system. There are so many options, that it was hard to set up. When I called to get help, they wanted to charge me more than I already paid for tech support or they wanted to charge me to have someone fly out and set it up for me. When I had problems, they made me feel like I should know everything they do about computers. After having the system for over 2 years and trying to make it work, losing all my data and having to start over and paying for their top tier tech support the whole time so I would not loose any updates, I have given up. I spent thousands of dollars on software, hardware and tech support and then found out this system that I never even rang a single sale on, cannot be transferred to another buyer.

Pros

It was manufactured by a small company so I thought the support would reflect that.

Cons

The system crashed a few times. It is difficult to learn. The support was not great.

Review Source

ES

Elizabeth S.  
Business Manager  
Retail  
Used the software for: Less than 6 months

### "AIMsi for computer/gun store"

December 6, 2016

4.0

We have just purchased this product within the last month and are still in the implementation phase. So far so good. It seems to be fairly easy to use once we went through some of the training videos. We have used up one of our two hours of free support getting guidance about things particular to our business and that has been very helpful. We are a small shop and spent a good amount of time shopping around for the best fit for the best price. This does what some of the way out of our league expensive programs do as far as multi-channel e-commerce, working with an online gunbook, accounting for trade-ins, consignments, assemblies, etc. I also like that it can integrate with Quickbooks and we can stay with our current merchant services provider. The cons are that depending on what modules you need, it can start to feel like you are getting nickel and dimed a bit but overall the price is still very reasonable. We were able to get what we needed within out budget. I can't give any in depth reviews beyond this yet since we are still in the learning phase but so far I think this was a great purchase.

Review Source

cS

craig S.  
owner  
Sporting Goods  
Used the software for: 1-2 years

### "a complete nightmare"

May 17, 2018

1.0

Pros

that's its an electronic POS software that is windows based and uses my existing computers.

Cons

not able to accommodate the needs of my industry (firearms) and is constantly having issues that can only be resolved if the customer service rep sees it happening. customer service can not make alterations to the program or system, they always have to get sent to the programmers. Programmers wont make changes and expect us to change to accommodate their system. Not the way it was sold to us, nor the way the law makes us operate.

Review Source

rJ

roger J.  
president, owner  
Entertainment  
Used the software for: 2+ years

### "pc poll software"

January 20, 2017

4.0

great customer support, however if I had concerns it would be cost effectiveness, for small business operation, I do not need support that often, but had to pay monies every month to be connected, one time fees should be available at reasonable price points

Pros

support team has vast knowledge of software

Cons

the cost to use this service, would prefer a smaller fee to use this support on a one time as needed order, software is not user friendly

Review Source

JB

James B.  
Controller  
  
Used the software for: 2+ years

### "AIMsi review"

July 19, 2016

2.0

In general the software does what it was designed to do. It is not slick, it is not fancy but it is useable for its intended purpose.

Pros

The software seems reasonably stable and we are able to preform most of our basic tasks without any undue effort.

Cons

There are some noticeable shortcomings in both basic processing functions as well as the reporting system. Help and Tech Support are an issue.

Review Source

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