# Page 4 | AIM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is AIM the right Golf Course solution for you? Explore 198 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130285/AIMsi/reviews

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AIM

4.1 (198)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of AIM

## Showing most helpful reviews

Showing 76-100 of 198 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AE

Andrea E.  
Sales  
Music  
Used the software for: 1-2 years

### "Not at all user friendly"

May 4, 2018

2.0

Auto-pay feature

Pros

Once you get the hang of AIMsi, everything is trackable. There is never any question about inventory, if or when a payment went through, or who still owes money. The auto-pay feature is also very beneficial.

Cons

AIMsi is way too difficult to use. It takes longer than necessary to understand and get used to. It crashes if you leave it alone for too long, and automatic payments aren't actually automatic - you have to go through a whole process to run stored cards, and you have to REMEMBER to do it.

Review Source

SR

Sean R.  
Manager  
Retail  
Used the software for: Less than 6 months

### "AIM for firearms dealer"

September 8, 2022

4.0

Pros

AIM has several features that are must haves for the firearms industry. The digital bound book makes federal record keeping much easier then a traditional paper bound book.

Cons

The software has so many features that it can be a bit overwhelming for the first couple of weeks.

Review Source

TM

Thomas M.  
owner  
Sporting Goods  
Used the software for: 1-2 years

### "Aim"

September 7, 2022

4.0

time saver

Pros

A&D book price tracker, scaner, and the of customer tracking

Cons

there is a lot in there takes some time to get it down

Review Source

CC

Christopher C.  
Inventory Control  
  
Used the software for: 6-12 months

### "Easy to use,Intuitive, Great Product"

March 20, 2018

5.0

Pros

Integrates POS, AP, AR, inventory, and invoicing, all in one program. They offer complete training and on-site set up, for a price.

Cons

When printing statements, it prints old accounts with no address. Apparently there is no way to filter the ones with no address out so I have to manually remove them. Occasionally one slips past and they are returned to us by the Post Office.

Review Source

SA

Stacie A.  
Accouting  
Retail  
Used the software for: 2+ years

### "Great Software Package that does it all!"

July 19, 2017

4.0

Pros

It's so flexible. It can do so many things. It handles every aspect of our Music Business, links to our website and is reasonably priced.

Cons

The interface is showing it's age and is cumbersome at times. It needs an upgrade and better flow in many areas.

Review Source

MS

Mathew S.  
IT Manager  
Retail  
Used the software for: 2+ years

### "Amazing, flexible software that can do anything"

July 12, 2016

4.0

We have been working with TriTech and using AIMsi for years. They are a great company that packs so much into their software. It's flexible and can do anything!

Pros

the flexibility that it has to do so many functions

Cons

waiting for an update as the interface is a bit dated

Review Source

PS

Phyllis S.  
  
Arts and Crafts  
Used the software for: Less than 6 months

### "Johnson's Sewing Centre"

January 19, 2017

3.0

I have been working with Aimsi since 2005 and my #1 wish would have Canadian Payroll as part of the program. The Lesson module is geared only to music lessons, not for use with sewing and quilting stores. Even though the program is marketed to sewing and vacuum stores the Lesson Module doesn't work well. The purchase order module could be made better committed and in committed orders are confusing, and it's more time consuming to use the program than to hand write a PO. The number of accounts that are available for banking needs to increase as there are many more payment options these days. We take e-transfers, direct deposits, gift cards, as well as cash, cheque, debit, and 3 major credit cards plus gift cards from these various places. Since we deal with a number of outside agents that get stock from us we have had to be very creative with using the transfer in and out a program to keep track of the inventory that is sent to these agents.

Pros

The price point is very affordable and tech help has always been good Bryan is great at what he does.

Cons

Needs to have a more modern look and feel, and could be made more efficient, maybe being able to have windows open, when you generate a report you can not minimize the report and generate a second one without launching another Aimsi window this uses unnecessary server resources. Social media links and the ability to link to a website/e-commerce that you have built would also be nice.

Review Source

TW

Tim W.  
Owner  
Retail  
Used the software for: 2+ years

### "Great software, great support"

July 12, 2016

5.0

We've used aimsi for years, with the upgrades it keeps getting better and I am always impressed with the support

Pros

It has a multitude of modules and we can customize it for our particular needs

Cons

No real dislikes. Ive been very impressed with all it does

Review Source

CA

Clint A.  
  
Retail  
Used the software for:

### "AIMSi Software is powerful, but pay for the premium support package"

September 9, 2014

4.0

Pros

Once you learn it, there's nothing it can't do compared to other software like this. Their premium support team is absolutely phenomenal. We're a small business so our bookkeeping department is small and our expertise is in running our specialty fitness business, not running a bookkeeping company so we often need help navigating through errors and understanding how data entry in a module ripples through the system. These guys don't talk down to us and resolve our issues every time.

Cons

Reporting for multiple locations could be better. For example I can't see sales by store location on the same report. And, there are some processes dealing with transactions b/w locations that could be more automated instead of requiring so much data entry and manual clearing. Hard to plug and play just any bookkeeper into this software as well because it's not as prevalent. As long as your bookkeeper understands the basic tenants of accounting like entries must balance and they know what a ledger account is then they'll pick it up with a little bit of training.

Review Source

DA

Dyal A.  
  
Retail  
Used the software for:

### "Good product - Bad Service"

September 4, 2014

1.5

Pros

The actual product is pretty good. There are things about it that are far more intuitive than what we were using previously, which is why we chose this system.

Cons

Once we completed the purchase, the dumped a bunch of documentation on us and did a quick training on basic functionality. Then we never heard from them again. We had to figure out on our own how to install, transfer data, etc. When we asked for more service, we got a lot of blowback and were told "You had training; you should be asking us when you need help." The problem is that we don't know what we're doing, so how do we know that we need help until we actually run into an issue? When we did ask for help (I repeatedly asked for a checklist of items that need to be completed prior to launch), I never heard back on any of my requests. I think there should be both an account executive and a tech support person assigned to the account that take you from purchase to launch. That way, you aren't dealing with multiple support people who aren't familiar with your case.

Review Source

MH

Mark H.  
President  
Education Management  
Used the software for: 2+ years

### "AimSi Tri-Tech review"

January 20, 2017

5.0

I've been using this software since it was in DOS! The improvements over the years have helped our business run more efficiently and given us the ability to provide better service for our customers.

Pros

Broad range of functions

Cons

Price

Review Source

MH

Mark H.  
President  
Retail  
Used the software for: 2+ years

### "Deluca Music AIMsi review"

July 12, 2016

5.0

Probably the best software on the market for a store of my kind. There is a module for everything I need to run a retail music store and academy.

Pros

Seamless operation between modules

Cons

The price.

Review Source

cH

christopher H.  
president  
Retail  
Used the software for: 6-12 months

### "Great software for the firearms industry"

October 1, 2020

5.0

Pros

We use this software everyday for the gun shop. it is great at keeping everything in one place and easy to use.

Cons

the software has problems like everything but the difference is the tech staff helps you through it or fixes it quickly with updates

Review Source

RG

Rick G.  
  
Retail  
Used the software for: 2+ years

### "Best POS for Music Stores"

July 12, 2016

5.0

Great folks at Tritech. Great product. Very happy customer! Great for rentals, repairs, online sales, and inventory control.

Review Source

LM

Lance M.  
  
Retail  
Used the software for:

### "One of the better POS programs available!"

September 4, 2014

4.0

Pros

The software has many facets which you can tailor to your company's needs. We have been using AIMsi for 11 years now and have watched the software grow into a powerful program that takes care of our inventory, accounting, A/R, A/P, and bank reconciliation. Support at Tri-Tech has been phenomenal. We've had a few hiccups in the past with bugs or mistakes that an employee has made (which we couldn't fix ourselves). Tri-Tech support has been there to always walk us through the issue, and 98% of the time, we've been able to resolve our issues.

Cons

There isn't much that we don't like about AIMsi, but we do wish that the check ledger was accessible in a manner like QuickBooks. The same goes for the bank reconciliation module. It doesn't make sense that in order to clear checks, the statement clearing date must always be the last day of the month in order for all the cleared and uncleared checks to show up together.

Review Source

PS

Patricia S.  
Manager/Tech  
Retail  
Used the software for: Less than 6 months

### "Tri Tech Aim"

December 2, 2020

5.0

I trained 3 other employees on the Aim system with no problems. Actually easier than the old software to log in and out of. We all have worked together in learning and share when we find another advantage to this system.

Pros

This software made conversion easy and effective. I had no problems with changing over from our old software to Aim. A few corrections were needed but overall very easy.

Cons

I have not found any problems so far and hopefully won't in the future.

Review Source

aE

abdullah E.  
Manager  
Arts and Crafts  
Used the software for: Less than 6 months

### "All in one, just a little overwhelming "

August 30, 2018

4.0

Definitely an all in one POS system, with so many features that no business can’t say it didn’t meet their needs, just take the time out with their customer service to learn it all in due measure and don’t try to take it in all at once. Know what features your business needs and doesn’t need to save your workload.

Pros

It literally had everything, but also more than what I knew what to do with. It has every function imaginable to accommodate every business, even if yours wouldn’t necessarily need it.

Cons

With all the functions, I felt overwhelmed to learn them all one by one, and although I didn’t need them or understand them, I’m sure another business out there needed it and appreciated it. Although customer service did try to help, I believe it was just a system I wasn’t used to.

Review Source

DC

Dianna C.  
Billing and AIMSI management  
Retail  
Used the software for: 2+ years

### "Good product, great service and capabilities."

July 13, 2016

4.5

Pros

Comprehensive system with great support. We currently use the rental contract module and sales invoices the most, but plan to expand to several other modules in the near future. It's very helpful to be able to slowly implement different modules at our own pace to fit our store's needs.

Cons

Lesson module is not flexible to handle teachers who collect their own payments and pay store rent, only set up to handle payments handled by the store.

Review Source

SS

Stefanie S.  
Manager  
Retail  
Used the software for: Less than 6 months

### "Tech support is not knowledgeable"

July 13, 2016

1.5

Pros

It is the only software specifically designed for the needs of a music store. It is convenient that you can call and get assistance with a question on how to use the software.

Cons

Their tech support. They are polite but clueless! The service we were getting years ago with the standard support was much better than what we get now for the same money. We feel that the people we talk with do not know the software very well and are making wild guesses on how to solve the problem we are inquiring about. Many times we are given conflicting advice from different tech guys on the same issue. Numerous times we have been on hold for up to an hour waiting for their tech guy to figure out how to solve a problem or just answer a question we have about using a certain feature from their software. It is very frustrating and it is waste of our time. Also, you have to pay for every single new module or improvement they make. Unfortunately once you buy their software and start paying every year to add a new module, you do not have a choice to cancel since you have invested quite a lot of money.

Review Source

EK

Eva K.  
Operations Manager  
Retail  
Used the software for: Less than 6 months

### "Review of AIMSI"

April 18, 2017

3.0

I "inherited" AIMSI from the previous shop owner. The training period had expired, which added to the complications of trying to understand and navigate the software. I went with a different program which seems to fit our store needs. I hope you have continued success with AIMSI.

Pros

A detailed software program that would be great for a retail oriented business. Great for the creative programmer.

Cons

Too many menus and not user friendly for quick access. Very complicated to navigate or change input. Not conducive to inventory of various different items, such as a consignment store. Some fields were not able to be changed for customizing garment tags. The software requires one to build from the ground up.

Review Source

SJ

Scott J.  
  
Retail  
Used the software for:

### "Easy to manage and use!"

October 20, 2014

4.5

Pros

I like the organization of the sale and manage inventory. Knowing that I can look at other stores' inventory and get transfers also makes the process easier than having to order new stock for each individual store. I originally came from a small music store where everything was done on paper such as contracts, payments, and all sales. It made organization a lot tougher and more room for mathematical error. With the computerized equations and adding and subtracting, totals are much easier to find, and less human paperwork and calculating are required.

Cons

I have noticed that some payment processing and saving transactions seem to hang up at the end and take a few seconds to process and complete. Also, at times, the software seems to overwork itself or the computer, cause AIMsi to be unresponsive, and freeze up the computer.

Review Source

mL

mike L.  
big kahuna  
Sporting Goods  
Used the software for: Less than 6 months

### "Rocket sled to despair"

January 19, 2017

2.0

Do even simple tasks with this was really difficult. The user interface was confusing and it was hard to find what I needed in all the menus. It tended to throw away information if you didn't know how to save things. Lots of keystrokes to do anything. Counter-intuitive methods if you are used to other systems. Good customer support, and I like that it is powerful, but that is no good if have to call customer support every time you need to do something. I quit using this product with some regrets and went to Lightspeed, which I hate but at least I can get it to work. Using AIMsi was an unpleasant and frustrating experience. And they need a new name for it, something with more meaning than aim-ess-eye. Also, send people who understand your product to Interbike, not the baffled kid I talked to.

Review Source

MB

Matt B.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Good, not great"

December 14, 2017

3.0

I've never used a system like this before so I'm lost. The program has a ton of features but I understand about 1/10th of them. Very frustrating and the tech support is costly, yet you almost need it as they charge outrageous fees for calling tech support without it.

Pros

Customer service is good. They can patch in to help with issues. Lot's of functions and features.

Cons

Training modules are painful to watch. Not quality at all. Have to pay for support. Learning system is a long process.

Review Source

Response from Tri-Technical Systems

December 15, 2017

Hi Matt – We wanted to reach out to you and let you know that we are currently working on updating our user training materials and creating updated video content. We encourage you to give us a call so we can discuss things in more detail – 800.670.1736

MP

Menzie P.  
President /Owner  
Retail  
Used the software for: Less than 6 months

### "AIMsi Review 2.5 stars "

January 24, 2017

2.0

Overall, I think the product is good. The best pro I give the product is that it has great capabilities with tracking inventory. AIMsi rates well in that category. My main criticism of the product is that AIMsi is not intuitive to the users. It has always had an old clumsy feel, though through the years this has gotten better. And it still is not an easy software to interact with. When we train an employee it AIMsi is always a hard part of the training because even millennials don’t find AIMsi user-friendly. I was just at NAMM and had people ask me our success with the software…because of its reputation of being nonuser friendly. I think it’s a good software but with such a smart company behind it, I believe it could be better. We have used it since the mid 90’s.

Pros

See above

Cons

See above

Review Source

MD

Mike D.  
Owner  
Retail  
Used the software for: 2+ years

### "It helps run all the segments of my business"

February 21, 2018

5.0

We have been using the program since 1998. The DOS version

Pros

The modules that correspond to each segment of my business work well. The fact that I can purchase as few or as many as I need is nice.

Cons

The program procedures are not always intuitive Web design in the program that interfaces with AMSi is difficult

Review Source

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