--- title: "GorillaDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GorillaDesk Software - reviews, pricing plans, popular comparisons to other Pest Control products and more." source_url: "https://www.capterra.com/p/130290/GorillaDesk/" page_type: "product" language: "en" --- # GorillaDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GorillaDesk ## What is GorillaDesk? We’re here for you and your Pest Control company—every step of the way. Whether your biggest challenge is scheduling jobs, invoicing customers, collecting payments, or something totally different, we can help. Create the business and life you want today! Try GorillaDesk FREE for 14 days. Get access to all our amazing features and help from our world-class customer support team. No credit card is required to begin. ## What is GorillaDesk used for? [Pest Control](https://www.capterra.com/pest-control-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Maid Service](https://www.capterra.com/maid-service-software/) Recognitions Shortlist Overall rating Based on 278 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 1% Starting price $49 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Field Service Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## GorillaDesk alternatives Highest Rated [4.6 (1,483)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (404)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [3.9 (149)](https://www.capterra.com/p/78106/Service-Assistant/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [3.9 (256)](https://www.capterra.com/p/23130/PestPac/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 73% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/130290/GorillaDesk/alternatives/) ## FAQs about GorillaDesk Overview ### What problems does GorillaDesk solve? GorillaDesk solves scattered scheduling, paper-based fieldwork, slow invoicing, overdue payments, and poor technician visibility by combining routing, customer records, mobile job updates, reminders, and billing in one system. Pest control, lawn care, and other field service teams—especially owners, office staff, dispatchers, and technicians—use it to streamline operations and scale growth. Answer based on 182 reviews Overview ### Which roles and teams benefit most from GorillaDesk? GorillaDesk is most used by business owners, owner-operators, and executives who run field service companies and need visibility into scheduling, invoicing, customer communication, and technician performance. Office managers, administrators, and operations leaders rely on it to coordinate dispatching, manage recurring service workflows, and keep daily operations organized. Answer based on 266 reviews Overview ### What company size and industries is GorillaDesk built for? GorillaDesk is built for small field-service businesses, with 99% of reviewers from small companies and Consumer Services leading at 40%. It also serves Environmental Services at 24% and Chemicals at 15%, fitting businesses such as pest control and maid service companies, especially for pest control, which accounts for 72% of reviewer use. Answer based on 278 reviews Features and Usability ### What are the key features of GorillaDesk? GorillaDesk includes core field-service features like scheduling, drag-and-drop dispatching, invoice management, and payment processing. Reviewers also highlight differentiators such as the mobile app for technicians, email and SMS reminders, route optimization, and customer management with service history, notes, and digital documents in one system. Answer based on 100 reviews Pricing ### How much does it cost and what fees or limitations are included? GorillaDesk starts at $49/month for Basic, with Pro at 99/month and Growth at 299/month, plus a free trial. Reviewers often call Basic affordable for startups and small teams, but some say Pro feels expensive, certain features require upgrading, and card processing or extra documents can add costs. Answer based on 44 reviews Integrations ### Which third-party tools and platforms does GorillaDesk integrate with? GorillaDesk integrates with Stripe, QuickBooks Online, QuickBooks Enterprise, Square Payments, and Zapier. Reviewer mentions center on payment processing and accounting, especially Stripe and QuickBooks Online, while Zapier extends connections to additional apps beyond GorillaDesk’s built-in options for billing, payments, and workflow automation. Answer based on 22 reviews Getting Started and Support ### How easy is it to onboard and train a team on GorillaDesk? GorillaDesk is generally easy to onboard, with live online sessions, webinars, documentation, and videos available for training. Technicians and nontechnical staff often learn core tasks quickly, especially mobile workflows. Admins and teams using more advanced features may need more time, and some reviewers wanted more how-to videos or formal live training. Answer based on 55 reviews Getting Started and Support ### What customer support options does GorillaDesk offer, and how do users rate the experience? GorillaDesk offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, helpful, and easy to reach, especially by phone and chat, with attentive onboarding and follow-up. Some reviewers report slower issue resolution, limited after-hours availability, and occasional frustration when problems persist. Answer based on 100 reviews Scheduling ### How well does GorillaDesk handle scheduling? GorillaDesk handles scheduling well for many field service businesses, especially recurring routes and daily technician calendars. Small business teams and solo operators like the simple calendar, reminders, and mobile access, while some users want more control over service windows, color coding, bulk rescheduling, and complex route cases. Answer based on 65 reviews ## Features AI summary Based on 444 Pest Control reviews Capterra reviewers point to the following as the top priorities when choosing Pest Control software: - **Customer Database** (**62%** of reviewers rated this feature as critical) - **Job Scheduling** (**70%**) - **Scheduling** (**63%**) GorillaDesk supports all three features buyers value most: **Customer Database**, **Job Scheduling**, and **Scheduling**. Together, these capabilities help businesses keep customer records organized, assign and manage service visits efficiently, and coordinate daily operations with less manual work, allowing teams to respond faster and stay on top of recurring and one-time jobs. Job Scheduling 4.8 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Scheduling 4.8 (49) 61.22% of 49 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Mobile Access 4.7 (43) 62.79% of 43 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Routing 4.8 (24) 33.33% of 24 reviewers that rated this feature as important or highly important Plan daily routes to optimize employee scheduling and provide directions Billing & Invoicing 4.7 (35) 57.14% of 35 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers For Pest Control Companies 4.8 (42) 61.90% of 42 reviewers that rated this feature as important or highly important Intended to be used by pest control companies GorillaDesk 80 features Integrate with a third-party accounting system Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Schedule, track and record applications of chemicals such as fertilizers, pesticides or herbicides Private online space that lets businesses securely share documents and provide information access to clients Record and track all relevant internal and external communications Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions A website or login for customers to access information Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Accept and process credit/debit card transactions Manage sending personnel and resources to a site as needed Assemble applications and processes by dragging over and arranging pre-built components Digital forms that are shared and accessed online Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Track employee schedules, availability, and performance across projects and tasks Estimate expected cost based on various factors before a project begins Store and access documents, forms, and photos in one centralized place Management of commercial motor vehicles for work-related purposes Software designed specifically for HVAC companies Specifically designed to meet the needs of lawn care businesses Intended to be used by pest control companies Serving plumbing industry professionals Visualize locations on a map System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Process images and automatically scan for data Create checklists and to-do lists that can be marked during inspection Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Access the system via a mobile application Capture signatures via mobile devices Accept and process online payment transactions Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions Manage inventory based on different requirements of individual work orders Track the amount of pesticide inventory used on jobs Analyze floor plans to generate workflow Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Generate recurring invoices Managing orders that a customer purchases repeatedly and regularly Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Track work performed and resources used for past customers, sites, or assets Send messages via SMS Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (259) 4.6 Based on 259 reviews ## Pricing Value for money 4.8 (251) Free Trial [View pricing plan details](https://www.capterra.com/p/130290/GorillaDesk/pricing/) Basic $49.00 Other,Per Month It includes: - Client Manager (CRM) - Credit Card Processing - Invoicing & Payments - Mobile App - Quotes & Estimates - Route Planning - Scheduling & Dispatching Pro $99.00 Other,Per Month It includes: - Custom Documents - Customer Portal - Device Tracking - Document Library - Esignatures - Quickbooks Sync - Review Generation - Route Optimization - Subscription Billing Growth $299.00 Other,Per Month It includes: - Smart Inbox Views - Sales Opportunities - Custom Sales Pipelines - Sales Pipeline Reporting - Multi-branch Management - Custom Fields Value for money 4.8 (251) 4.8 Based on 251 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (261) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (261) 4.8 Based on 261 reviews ## User reviews Overall rating 4.8 Based on 278 reviews Filter by rating 5(242) 4(29) 3(3) 2(1) 1(3) Mentioned topic Sorted by most recent EW Elizabeth W. Director of Operations and Marketing Environmental Services ### "Not Bad, Not Good, just eh." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 3, 2026 Overall, it was a good (but frustrating) experience with GorillaDesk. I think if they could get the routing fixed, it would be a much easier service to use. It is on the less expensive side of things. Pros Customer service was fantastic! They are quick to respond to you via chat or by calling into Gorilla Desk. They do listen to ideas you may have for improvement and take those into consideration when updating the software. I do like that there are forms you can use from the digital library. Cons Routing for 1. The software will "route" what it thinks is best, but it is not always the best. Having all appointments just dumped onto the schedule and then you have to put it together like a puzzle is very time consuming. It would be much easier to be able to run a report of services that are due in that month and be able to call the customer to schedule instead. Switched from [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) FieldRoutes was even harder to use than GorillaDesk Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FD Frank D. Owner Environmental Services ### "The Best in the Business! Gorilla Desk !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2026 Great.. customer support is awesome have nothing bad to say.. helped us get really organized from where we once were a couple of years ago. Pros Support team is awesome. Constant updates. Always trying to improve the software. We have been so happy! Cons At first it is hard to understand when you first open up the software. But shortly after because of the great lessons by gorilla desk you can learn how to navigate in a such a short time. Switched from [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) No customer support was provided with field routes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Alex H. Owner Environmental Services ### "4:03 PMClaude responded: Simple, Powerful, and Built for the Service IndustrySimple, Powerful, and Built for the Service Industry" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 Overall, GorillaDesk has made running the business noticeably smoother. It replaced a patchwork of different tools and brought everything under one roof without adding complexity. Onboarding was straightforward, and the day-to-day experience has been consistently reliable. It's one of those platforms that just works — you're not fighting the software, you're using it. For a growing pest control company, it's been a solid foundation to build operations on. Pros Everything you need runs in one place — scheduling, invoicing, routing, customer communication, and digital agreements — without feeling overwhelming. The interface is clean and simple enough that there's minimal learning curve, even for people who aren't tech-savvy. The mobile app is genuinely reliable in the field, which not every platform gets right. Compared to other service software we've tried, GorillaDesk is more intuitive, less bloated, and actually built around how pest control businesses operate day to day. Automated reminders alone have cut down on no-shows noticeably. It's the first platform that felt like it was designed for us, not adapted from something else. Cons Not a whole lot, maybe some better sales data things but its pretty minor and regardless they constantly adding great new features in improvement and their customer service is top tier. They will even implement new features if you request it Switched from [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Simplicity with Gorilla. Too much bulkiness with FR. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reasons for choosing GorillaDesk Simplicity, routing, billing and sales funneling with Gorilla. Truly an all in one place. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Robert K. Owner Professional Training & Coaching ### "The absolute Vet in the business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2026 Every day that I'm using this, I'm thinking my lucky stars that I found them. Again, we're all human and they will come a day or issues arise. That's where gorilla desk separates themselves from others and how they deal with the issues that arise. Again, I'll say it again second to none. Pros First of all, the customer service is second to none. I've been with a couple different platforms and gorilla desk is very responsive. Cons There's not much to talk about in this category and the fact that if you have an issue, you contact customer service and bam next to you know it's being handled. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Scott S. Owner Facilities Services ### "Game-Changing Software for Streamlining and Growing a Service Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2026 We’ve been using GorillaDesk and it’s easily one of the best decisions we’ve made for our business. The platform is incredibly intuitive, and everything from scheduling to invoicing to customer management is streamlined in one place. It has significantly cut down on admin time and keeps our operations running efficiently day-to-day. Highly recommend GorillaDesk to any pest control or service company looking to scale, stay organized, and run a more professional operation. Pros The ease of use and how everything is built specifically for service businesses. Scheduling, routing, invoicing, and customer management are all in one place and actually work the way you’d expect. The mobile app is a big plus—our techs can handle jobs, notes, and payments in the field without slowing down. The AI Agents are a huge upgrade. Being able to handle calls, texts, and web inquiries automatically 24/7—while still capturing leads and booking jobs—has taken a lot of pressure off our office and helped us close more work without adding staff. What really stands out is how everything is fully integrated inside the platform. You’re not bouncing between different tools—the data, reporting, and customer history are all in one place, which makes it easy to track performance and make informed business decisions. Cons There’s a bit of a learning curve at the beginning just because of how much the platform can do, but once it’s set up, it runs smoothly. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) [Jobber](https://www.capterra.com/p/127994/Jobber/) Reasons for choosing GorillaDesk We chose GorillaDesk because it delivered the best overall fit for our service business needs compared to the alternatives we evaluated. Review data shows GorillaDesk consistently rates higher than competitors like Housecall Pro in ease of use, setup, and customer satisfaction, which made onboarding and day-to-day operations much smoother for our team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Frank E. Owner ### "Great company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2026 I’ve had a wonderful experience with GorillaDesk. If there’s ever a problem, they are very attentive and aggressive in handling any problems. Pros GorillaDesk continues to be a leader in tech technological advancements. They have even been great at teaching me how to increase my business. Cons I don’t have anything negative to say. There are seldom any problems with GorillaDesk and when there are, they’re very quick and hard-working to resolve them Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Marriannia H. Office Manager Consumer Services ### "User-Friendly Software That Delivers Results" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2026 Pros We’ve had a great experience using this software. It is user-friendly, easy to learn, and has significantly improved our day-to-day efficiency. The features are well-designed and intuitive, making it a valuable tool for our operations. Cons Our only suggestion would be to enhance the scheduling options by allowing for 2-hour service windows. This would give us more flexibility to group and stack jobs more effectively, improving route efficiency. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jesse R. Owner Operations Facilities Services ### "Scotia Pest Solutions loves Gorilla Desk " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2026 Its been fantastic , we've been able to compete with any global company using there easy to use software Pros Amazing customer support easy to use always offering updates and insights on growth , its a very versatile program with training resourced for staff Cons honestly I can't think of anything I out right don't like about gorilla desk, I guess my only issue its that my competitors get to use it too lol Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Not flexible enough to use for growth , with gorilla desk we can grow and change things on the fly , easier to learn, with pestpac you'd need multiple office staff to run the software Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reasons for choosing GorillaDesk Ease of use, no pressure to buy, easy to learn and start small and scale with the business as it grows as we did Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB ethan B. owner Consumer Services ### "i would avoid using this software" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 17, 2024 terrible customer service, always running into problems with the system Pros sets up routes and invoices. i would give the company no stars if possible Cons customer services is terrible. When something happens or is down they dont notify you. You have to wait for yourself to run into the problem and bring it up to them to let you know, they already knew. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 18, 2024 Hi Ethan, We always do our best to provide any resolution within the same day. Our service is top-rated in the industry. CS Christina S. Owner Utilities ### "My favorite software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2024 Pros We’ve been in this business for over 15 years and we have used Pest pack and brio stack and neither compare to the ease and functionality of gorilla desk. One of my favorite features is how you can send your own contracts and they upload them into the software to fill out for you and Premade contracts are great Cons Well, we’re a small company so I have to pay $99 instead of $50 and the only thing I use that upgrade it is documents Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) [Briostack](https://www.capterra.com/p/160267/Briostack/) Reasons for choosing GorillaDesk Ease of access, simple, but effective while still being cost friendly for small business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/130290/GorillaDesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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