# GorillaDesk Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of GorillaDesk Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of GorillaDesk Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/130290/GorillaDesk --- # GorillaDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2025 Written byLaura Burgess Laura Burgess Senior Content Analyst Laura Burgess is a content analyst at Capterra with more than a decade of journalism experience and specializing in B2B SaaS adoption across various industries. She analyzes market trends and SMB tech, providing insights on topics such as AI-d... [See bio & all articles](https://www.capterra.com/resources/author/laura-burgess/) Senior Content Analyst Edited byCaroline Rousseau Caroline Rousseau Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers devel... [See bio & all articles](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor Written by [Laura Burgess](https://www.capterra.com/resources/author/laura-burgess/) Senior Content Analyst Laura Burgess is a content analyst at Capterra with more than a decade of journalism experience and specializing in B2B SaaS adoption across various industries. She analyzes market trends and SMB tech, providing insights on topics such as AI-driven sales automation and its impact on the customer experience (CX). Laura's research has been featured in Australian publications such as ABC News, HR Leader, Inside Retail, Dynamic Business, Retail Biz, and Technology Decisions. Edited by [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers develop and produce compelling content about today’s business matters. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GorillaDesk GorillaDesk Overview: ### Key takeaways Insights from verified Capterra reviews GorillaDesk helps small pest control and field service businesses manage scheduling, invoicing, and mobile operations from a single platform. It’s most used by firms in consumer and environmental services, especially those with daily fieldwork. Users highlight mobile access and real-time scheduling as key time-savers. However, many cite limited payment integrations and recurring note issues. A new offline mobile mode improves field reliability. ### Our verdict GorillaDesk is a practical option for small teams looking to simplify field operations without needing advanced setup or training. While its mobile tools support fast service delivery, users should consider the limited flexibility with payment processors and occasional issues with recurring tasks. It’s a strong fit for firms that value speed, ease, and consistent daily use over deep customization. Top alternative Featured Overall rating Based on 274 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% Starting price $49 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GorillaDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://gorilladesk.com&name=GorillaDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GorillaDesk 4.8 (274) VS. [4.2 (337)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) Starting Price $49 Other, Per Month Starting Price $350 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (272) Ease Of Use 4.1 (337) Value For Money 4.8 (247) Value For Money 4.1 (296) Customer Service 4.8 (257) Customer Service 4.2 (317) ## GorillaDesk alternatives If GorillaDesk’s limited payment integrations, recurring task issues, or lack of advanced crew management don’t fit your workflow, explore tools with deeper customization, broader automation, or flexible billing. These may better suit teams with complex needs. [3.9 (253)](https://www.capterra.com/p/23130/PestPac/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 73% of reviewers rated it above 4 stars [4.6 (1,436)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (2,739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/130290/GorillaDesk/alternatives/) ## GorillaDesk's interface GorillaDesk’s interface is built for speed, with a layout that supports quick scheduling and invoicing from both desktop and mobile. Reviewers highlight its clear calendar views and straightforward navigation, though some note recurring task setup and mobile syncing can be inconsistent. 2+ Laura Burgess Senior Content Analyst GorillaDesk’s interface makes it easy to manage appointments and service tasks, especially with its clear calendar structure. While recurring entries may need extra attention, the overall design helps teams move quickly through daily workflows without unnecessary delays. Ease of Use 4.8 (272) 4.8 Based on 272 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Laura Burgess Senior Content Analyst GorillaDesk’s top-rated features work together to manage field operations, from booking to billing. The combination of mobile access, scheduling clarity, and job tracking gives teams more control over daily service delivery without adding complexity. Features 4.6 (255) 4.6 Based on 255 reviews Reviewers rated the GorillaDesk features below the highest. Our commentary is based on reviewer sentiment and collective feedback from all published reviews. Scheduling 4.8 (44) 44 reviewers rated this feature Enables fast, real-time appointment setting with drag-and-drop ease. Reviewers highlight desktop and mobile client management, with calendar views that reduce manual work and improve coordination. Mobile access 4.7 (34) 34 reviewers rated this feature Supports fieldwork by letting teams manage documents, signatures, and payments on the go. The mobile app mirrors the web version, helping teams stay productive across devices. Billing and invoicing 4.5 (33) 33 reviewers rated this feature Simplifies payment collection with instant invoicing and online payment options. It reduces paperwork and helps track overdue payments with automated reminders. Customer history 4.7 (21) 21 reviewers rated this feature Offers quick access to past service records, helping teams stay informed during client visits. Users can reference previous jobs and notes without switching tools. Technician management 4.7 (20) 20 reviewers rated this feature Helps assign and monitor technician tasks efficiently. Reviewers mention that it supports better coordination and visibility into field operations. Work order management 4.6 (22) 22 reviewers rated this feature Centralizes job tracking and task updates, helping teams stay aligned on service progress. It’s useful for organizing daily workflows and reducing miscommunication. Opportunity pipeline 0 reviewers rated this feature Tracks and organizes leads through customizable sales stages. By visualising where each lead stands in the pipeline, teams can monitor progress, prioritize follow-ups, and reduce missed opportunities. Smart views 0 reviewers rated this feature Filters inbox communications based on lead status, tags, or activity. This helps teams stay focused on high-priority contacts and manage outreach more efficiently without sorting through unrelated messages. Pipeline reporting 0 reviewers rated this feature It provides visual dashboards to analyze sales performance. Based on real-time data across multiple stages, managers can identify bottlenecks, track conversion rates, and adjust strategies. Multi-branch management 0 reviewers rated this feature Centralizes operations across multiple office locations. Admins can oversee scheduling, billing, and reporting from a unified interface, reducing the need to toggle between separate systems. Dynamic estimate packages 0 reviewers rated this feature Allows teams to bundle services into customizable packages. Customers can select from optional or recommended items, improving upsell opportunities and reducing back-and-forth during quoting. (Released 2024) Batched email communication 0 reviewers rated this feature Enables grouped email sends for follow-ups and reminders. This helps streamline outreach and ensures consistent messaging across customer segments. (Released 2024) Real-time team tracking 0 reviewers rated this feature Offers live visibility into technician locations and job progress. Managers can dispatch more efficiently and adjust schedules based on field activity. (Released 2024) All key features (92) Integrate with a third-party accounting system 0.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 0% of 0 reviewers... Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 0% of 0 reviewers... Application programming interface that allows for integration with other systems/databases 0% of 0 reviewers... Schedule appointments via a calendar 0% of 0 reviewers... Automatically create schedules based on business needs or employee availability and qualifications 0% of 0 reviewers... Scan barcodes to ensure accurate pricing and label tracking 0% of 0 reviewers... Enables grouped email sends for follow-ups and reminders. This helps streamline outreach and ensures consistent messaging across customer segments. (Released 2024) 0 reviewers rated this feature Create, manage, and send invoices or bills to customers 54.55% of 33 reviewers that rated this feature as important or highly important Simplifies payment collection with instant invoicing and online payment options. It reduces paperwork and helps track overdue payments with automated reminders. 33 reviewers rated this feature Create, update, and manage bookings, itineraries, and reservations 0% of 0 reviewers... Track and manage schedules and meetings via an integrated calendar 50.00% of 8 reviewers that rated this feature as important or highly important Schedule, track and record applications of chemicals such as fertilizers, pesticides or herbicides 0% of 0 reviewers... Private online space that lets businesses securely share documents and provide information access to clients 0% of 0 reviewers... Record and track all relevant internal and external communications 0% of 0 reviewers... Centralized database of stakeholders and their contact information such as names, address, phone number etc. 0% of 0 reviewers... Track, store, and access client contracts or licenses 100.00% of 1 reviewers that rated this feature as important or highly important Accept and process credit card transactions 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 0.00% of 1 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. 54.55% of 11 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships 57.14% of 21 reviewers that rated this feature as important or highly important Offers quick access to past service records, helping teams stay informed during client visits. Users can reference previous jobs and notes without switching tools. 21 reviewers rated this feature Store and organize information about customers and previous interactions 0% of 0 reviewers... A website or login for customers to access information 0% of 0 reviewers... Customize contracts and forms to collect specific information 66.67% of 3 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 0% of 0 reviewers... Import and export data to and from software applications 0% of 0 reviewers... Accept and process credit/debit card transactions 0% of 0 reviewers... Manage sending personnel and resources to a site as needed 42.86% of 14 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components 0% of 0 reviewers... Allows teams to bundle services into customizable packages. Customers can select from optional or recommended items, improving upsell opportunities and reducing back-and-forth during quoting. (Released 2024) 0 reviewers rated this feature Digital forms that are shared and accessed online 0% of 0 reviewers... Electronically collect payments for goods or services 100.00% of 1 reviewers that rated this feature as important or highly important Digitally sign online documents 60.00% of 5 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps 0% of 0 reviewers... Track employee schedules, availability, and performance across projects and tasks 0% of 0 reviewers... Estimate expected cost based on various factors before a project begins 0% of 0 reviewers... Store and access documents, forms, and photos in one centralized place 0.00% of 1 reviewers that rated this feature as important or highly important Management of commercial motor vehicles for work-related purposes 33.33% of 6 reviewers that rated this feature as important or highly important Specifically designed to meet the needs of lawn care businesses 0% of 0 reviewers... Intended to be used by pest control companies 60.00% of 40 reviewers that rated this feature as important or highly important Serving plumbing industry professionals 0% of 0 reviewers... Visualize locations on a map 0% of 0 reviewers... System to support the positioning, navigation, and timing (PNT) measurements of an object or individual 50.00% of 2 reviewers that rated this feature as important or highly important Process images and automatically scan for data 0% of 0 reviewers... Create checklists and to-do lists that can be marked during inspection 0% of 0 reviewers... Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items 0% of 0 reviewers... Captures invoice data and maintains comprehensive records for auditing and reporting purposes 0% of 0 reviewers... Manage and track all job information and associated tasks 100.00% of 2 reviewers that rated this feature as important or highly important Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments 66.67% of 9 reviewers that rated this feature as important or highly important Track and visualize the status of an ongoing job and the time spent on tasks or projects 0.00% of 1 reviewers that rated this feature as important or highly important Identify the physical location of an individual, asset, device, etc. 0% of 0 reviewers... Schedule predetermined or ad hoc maintenance services and labor requests 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 60.98% of 41 reviewers that rated this feature as important or highly important Supports fieldwork by letting teams manage documents, signatures, and payments on the go. The mobile app mirrors the web version, helping teams stay productive across devices. 34 reviewers rated this feature Access the system via a mobile application 0% of 0 reviewers... Capture signatures via mobile devices 0% of 0 reviewers... Centralizes operations across multiple office locations. Admins can oversee scheduling, billing, and reporting from a unified interface, reducing the need to toggle between separate systems. 0 reviewers rated this feature Accept and process online payment transactions 0% of 0 reviewers... Tracks and organizes leads through customizable sales stages. By visualising where each lead stands in the pipeline, teams can monitor progress, prioritize follow-ups, and reduce missed opportunities. 0 reviewers rated this feature Swipe a credit card or manually process payments while with the customer in the field 0% of 0 reviewers... Accept, record, and reconcile financial transactions 0% of 0 reviewers... Manage inventory based on different requirements of individual work orders 50.00% of 12 reviewers that rated this feature as important or highly important Track the amount of pesticide inventory used on jobs 0% of 0 reviewers... It provides visual dashboards to analyze sales performance. Based on real-time data across multiple stages, managers can identify bottlenecks, track conversion rates, and adjust strategies. 0 reviewers rated this feature Analyze floor plans to generate workflow 25.00% of 4 reviewers that rated this feature as important or highly important Integrates with QuickBooks 0% of 0 reviewers... Generate quotes or estimates for customers 45.45% of 11 reviewers that rated this feature as important or highly important Receive data and information in real time 33.33% of 3 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 0% of 0 reviewers... Active reporting of data and metrics 0% of 0 reviewers... Offers live visibility into technician locations and job progress. Managers can dispatch more efficiently and adjust schedules based on field activity. (Released 2024) 0 reviewers rated this feature Receive system updates as soon as any changes are made 0% of 0 reviewers... Generate recurring invoices 0% of 0 reviewers... Managing orders that a customer purchases repeatedly and regularly 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0% of 0 reviewers... View and track pertinent metrics to find patterns and gain insights from data 0% of 0 reviewers... Finding the most optimal routes for drivers based on various factors and constraints 0% of 0 reviewers... Plan daily routes to optimize employee scheduling and provide directions 33.33% of 24 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources 57.78% of 45 reviewers that rated this feature as important or highly important Enables fast, real-time appointment setting with drag-and-drop ease. Reviewers highlight desktop and mobile client management, with calendar views that reduce manual work and improve coordination. 44 reviewers rated this feature Track work performed and resources used for past customers, sites, or assets 42.86% of 7 reviewers that rated this feature as important or highly important Filters inbox communications based on lead status, tags, or activity. This helps teams stay focused on high-priority contacts and manage outreach more efficiently without sorting through unrelated messages. 0 reviewers rated this feature Send messages via SMS 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks 0% of 0 reviewers... Oversee technicians and track their assigned work orders 47.62% of 21 reviewers that rated this feature as important or highly important Helps assign and monitor technician tasks efficiently. Reviewers mention that it supports better coordination and visibility into field operations. 20 reviewers rated this feature Set up connections to third-party platforms to improve business processes 0% of 0 reviewers... Creating, assign, and track jobs and/or tasks for work orders 63.64% of 22 reviewers that rated this feature as important or highly important Centralizes job tracking and task updates, helping teams stay aligned on service progress. It’s useful for organizing daily workflows and reducing miscommunication. 22 reviewers rated this feature Create, design and manage workflows for repetitive tasks 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Laura Burgess Senior Content Analyst GorillaDesk’s top-rated features work together to manage field operations, from booking to billing. The combination of mobile access, scheduling clarity, and job tracking gives teams more control over daily service delivery without adding complexity. Features 4.6 (255) 4.6 Based on 255 reviews ## Pricing Value for money 4.8 (247) GorillaDesk’s Basic plan starts at $49 per month for one technician schedule, billed monthly. This entry price is slightly below the average SMB budget for maintenance management tools, which ranges from $50 to $100 per user, per month. Pricing scales by technician count, with unlimited admin access included. Free Trial [View pricing plan details](https://www.capterra.com/p/130290/GorillaDesk/pricing/) Basic $49.00 Other,Per Month It includes: - Client Manager (CRM) - Credit Card Processing - Invoicing & Payments - Mobile App - Quotes & Estimates - Route Planning - Scheduling & Dispatching Pro $99.00 Other,Per Month It includes: - Custom Documents - Customer Portal - Device Tracking - Document Library - Esignatures - Quickbooks Sync - Review Generation - Route Optimization - Subscription Billing Growth $299.00 Other,Per Month It includes: - Smart Inbox Views - Sales Opportunities - Custom Sales Pipelines - Sales Pipeline Reporting - Multi-branch Management - Custom Fields Value for money 4.8 (247) 4.8 Based on 247 reviews ## Integrations GorillaDesk connects with a range of finance, mapping, and communication tools. These integrations, offered through a mix of native and third-party links, support payment processing, accounting, navigation, and customer outreach workflows. Popular integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Laura Burgess Senior Content Analyst Connecting GorillaDesk with accounting, mapping, and messaging tools helps your finance lead close books faster, your field team stay on route, and your three-person sales team follow up without switching platforms or re-entering customer data. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (257) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (257) 4.8 Based on 257 reviews ## User reviews Overall rating 4.8 Based on 274 reviews Filter by rating 5(239) 4(29) 3(2) 2(1) 1(3) Mentioned topic Sorted by most recent SS Scott S. Owner Facilities Services ### "Game-Changing Software for Streamlining and Growing a Service Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2026 We’ve been using GorillaDesk and it’s easily one of the best decisions we’ve made for our business. The platform is incredibly intuitive, and everything from scheduling to invoicing to customer management is streamlined in one place. It has significantly cut down on admin time and keeps our operations running efficiently day-to-day. Highly recommend GorillaDesk to any pest control or service company looking to scale, stay organized, and run a more professional operation. Pros The ease of use and how everything is built specifically for service businesses. Scheduling, routing, invoicing, and customer management are all in one place and actually work the way you’d expect. The mobile app is a big plus—our techs can handle jobs, notes, and payments in the field without slowing down. The AI Agents are a huge upgrade. Being able to handle calls, texts, and web inquiries automatically 24/7—while still capturing leads and booking jobs—has taken a lot of pressure off our office and helped us close more work without adding staff. What really stands out is how everything is fully integrated inside the platform. You’re not bouncing between different tools—the data, reporting, and customer history are all in one place, which makes it easy to track performance and make informed business decisions. Cons There’s a bit of a learning curve at the beginning just because of how much the platform can do, but once it’s set up, it runs smoothly. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) [Jobber](https://www.capterra.com/p/127994/Jobber/) Reasons for choosing GorillaDesk We chose GorillaDesk because it delivered the best overall fit for our service business needs compared to the alternatives we evaluated. Review data shows GorillaDesk consistently rates higher than competitors like Housecall Pro in ease of use, setup, and customer satisfaction, which made onboarding and day-to-day operations much smoother for our team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Frank E. Owner ### "Great company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2026 I’ve had a wonderful experience with GorillaDesk. If there’s ever a problem, they are very attentive and aggressive in handling any problems. Pros GorillaDesk continues to be a leader in tech technological advancements. They have even been great at teaching me how to increase my business. Cons I don’t have anything negative to say. There are seldom any problems with GorillaDesk and when there are, they’re very quick and hard-working to resolve them Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Marriannia H. Office Manager Consumer Services ### "User-Friendly Software That Delivers Results" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2026 Pros We’ve had a great experience using this software. It is user-friendly, easy to learn, and has significantly improved our day-to-day efficiency. The features are well-designed and intuitive, making it a valuable tool for our operations. Cons Our only suggestion would be to enhance the scheduling options by allowing for 2-hour service windows. This would give us more flexibility to group and stack jobs more effectively, improving route efficiency. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jesse R. Owner Operations Facilities Services ### "Scotia Pest Solutions loves Gorilla Desk " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2026 Its been fantastic , we've been able to compete with any global company using there easy to use software Pros Amazing customer support easy to use always offering updates and insights on growth , its a very versatile program with training resourced for staff Cons honestly I can't think of anything I out right don't like about gorilla desk, I guess my only issue its that my competitors get to use it too lol Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Not flexible enough to use for growth , with gorilla desk we can grow and change things on the fly , easier to learn, with pestpac you'd need multiple office staff to run the software Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reasons for choosing GorillaDesk Ease of use, no pressure to buy, easy to learn and start small and scale with the business as it grows as we did Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB ethan b. owner Consumer Services ### "i would avoid using this software" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 17, 2024 terrible customer service, always running into problems with the system Pros sets up routes and invoices. i would give the company no stars if possible Cons customer services is terrible. When something happens or is down they dont notify you. You have to wait for yourself to run into the problem and bring it up to them to let you know, they already knew. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 18, 2024 Hi Ethan, We always do our best to provide any resolution within the same day. Our service is top-rated in the industry. CS Christina S. Owner Utilities ### "My favorite software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2024 Pros We’ve been in this business for over 15 years and we have used Pest pack and brio stack and neither compare to the ease and functionality of gorilla desk. One of my favorite features is how you can send your own contracts and they upload them into the software to fill out for you and Premade contracts are great Cons Well, we’re a small company so I have to pay $99 instead of $50 and the only thing I use that upgrade it is documents Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) [Briostack](https://www.capterra.com/p/160267/Briostack/) Reasons for choosing GorillaDesk Ease of access, simple, but effective while still being cost friendly for small business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Biomedic Biotechnology ### "Ottimo software !!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 26, 2024 MI sono trovato benissimo e mi ha aiutato tanto, bellissimo Pros offre una vasta gamma di vantaggi per le aziende che gestiscono lavori sul campo, aumento della produttività, migliora efficienza e molto altro.. Cons GorillaDesk può essere costoso per le piccole imprese, con piani mensili che partono da $ 79. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Siamak M. President Consumer Services ### "Fantastic service industry product, specifically pest control " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2024 Best business decision thus far. It will allow expanding a company and organizing tech scheduling like butter. Even a great product for solo operators. Saved me at least 30 minutes a day chasing clients and confirming jobs Pros It has made managing my business extremely easy, professional, time saving, clients love it. Cons There’s nothing specifically to dislike, but if I had to choose I would add a few more ease of life features like hybrid colour coding instead of only being able to choose confirmed status or job type colour coding at a time. Alternatives considered [Fieldwork](https://www.capterra.com/p/142656/Fieldwork/) Reasons for choosing GorillaDesk Designed for our industry. Also has text to clients on top of email receipts, invoicing and scheduling. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AF Andrew F. Branch Manager Consumer Services ### "I’m glad i chose Gorilla Desk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2024 Great! I’m very happy with the software and how easy it is to use once you have learned it. I’m especially happy with the customer support i’ve received and specifically how they took time to answer my questions. Pros The technical support. The team over there was quick to call me and assist me with help Cons Taking the time to learn how to learn the software Reasons for choosing GorillaDesk I liked the presentation of the ads on facebook and how it was created from an actual pest control technician Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Mike A. CEO Chemicals ### "Best software out there!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2024 love it because makes my work life simple without the gorilla desk I would not be able to accomplish as much as I do now. I enjoy using it. Pros User-friendly and constant updates are just a will-made app for the phone and great software for the desktop. Cons limitation on the phone app. Need more administrative permission on the phone app. Reasons for choosing GorillaDesk Strong presentation and great marketing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/130290/GorillaDesk/reviews/) ## FAQs GorillaDesk’s Basic plan starts at $49 per month for one technician schedule. The Pro plan starts at $99 per month. Admins, managers, and sales staff are free. Pricing scales based on technician schedules, not per user. Yes, GorillaDesk offers a 14-day free trial with full access to all features. No credit card is required to start, and users can explore any plan before committing. GorillaDesk is designed for field service businesses, especially those in pest control, lawn care, and pool services. It supports solo operators and multi-location teams. GorillaDesk supports a mix of native and third-party integrations, including accounting, mapping, payment processing, and communication tools. These help unify workflows and reduce manual entry. Yes, GorillaDesk’s multi-branch management feature allows users to oversee operations across different office locations from a single dashboard. Yes, GorillaDesk offers a mobile app that mirrors the desktop version. Technicians can manage jobs, documents, and payments directly from the field. Yes, GorillaDesk provides free onboarding, unlimited training, and a video library. Most users report being able to navigate the system confidently within a day. Yes, Monthly plans can be canceled at any time without penalty. Annual plans are billed upfront and non-refundable, but users can downgrade at the end of the billing cycle. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from GorillaDesk’s own online content in September 2025, including the product's website and its social media channels. ## Related reading ### [7 Top-Rated Free Field Service Management Software](https://www.capterra.com/resources/best-free-field-service-management-software-products/) Published May 22, 2024 by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) ### [5 Key Field Service Management Software Features With Top Products That Offer Them](https://www.capterra.com/resources/key-field-service-management-software-features/) Published April 18, 2024 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) Popular comparisons [FieldRoutes vs GorillaDesk](https://www.capterra.com/compare/130290-146076/GorillaDesk-vs-FieldRoutes)[Briostack vs GorillaDesk](https://www.capterra.com/compare/130290-160267/GorillaDesk-vs-Briostack)[RealGreen vs GorillaDesk](https://www.capterra.com/compare/78106-130290/Service-Assistant-vs-GorillaDesk)[PestPac vs GorillaDesk](https://www.capterra.com/compare/23130-130290/PestPac-vs-GorillaDesk)[Jobber vs GorillaDesk](https://www.capterra.com/compare/127994-130290/Jobber-vs-GorillaDesk) [ServiceTitan vs GorillaDesk](https://www.capterra.com/compare/130290-150053/GorillaDesk-vs-ServiceTitan)[Housecall Pro vs GorillaDesk](https://www.capterra.com/compare/130290-140363/GorillaDesk-vs-HouseCall-Pro)[Kickserv vs GorillaDesk](https://www.capterra.com/compare/122541-130290/Kickserv-vs-GorillaDesk)[ServiceWorks vs GorillaDesk](https://www.capterra.com/compare/130290-183679/GorillaDesk-vs-ServiceWorks)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)