---
title: "GorillaDesk Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about GorillaDesk Software - reviews, pricing plans, popular comparisons to other Pest Control products and more."
source_url: "https://www.capterra.com/p/130290/GorillaDesk/"
page_type: "product"
language: "en"
---

# 

 GorillaDesk Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

GorillaDesk

## What is GorillaDesk?

We’re here for you and your Pest Control company—every step of the way. Whether your biggest challenge is scheduling jobs, invoicing customers, collecting payments, or something totally different, we can help. Create the business and life you want today! Try GorillaDesk FREE for 14 days. Get access to all our amazing features and help from our world-class customer support team. No credit card is required to begin.

## What is GorillaDesk used for?

[Pest Control](https://www.capterra.com/pest-control-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Maid Service](https://www.capterra.com/maid-service-software/)

Recognitions

Shortlist

Overall rating

Based on 278 user reviews

Reviews sentiment

Positive

97%

Neutral

1%

Negative

1%

Starting price

$49

Other, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

-   Field Service Management / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## GorillaDesk alternatives

Highest Rated

[4.6 (1,474)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.3 (404)](https://www.capterra.com/p/146076/FieldRoutes/reviews/)

Starting price

$350.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

84%

of reviewers

rated it above 4 stars

[3.9 (149)](https://www.capterra.com/p/78106/Service-Assistant/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

70%

of reviewers

rated it above 4 stars

[3.9 (256)](https://www.capterra.com/p/23130/PestPac/reviews/)

Starting price

$1.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

73%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/130290/GorillaDesk/alternatives/)

## FAQs about GorillaDesk

Overview

### What problems does GorillaDesk solve?

GorillaDesk solves scheduling chaos, paper-based fieldwork, slow invoicing, overdue payments, and poor technician visibility by combining routing, mobile job updates, customer history, reminders, and billing in one system. Pest control, lawn care, and other field service teams—especially owners, office staff, dispatchers, and technicians—benefit most from faster coordination and easier growth.

Answer based on 182 reviews

Overview

### Which roles and teams benefit most from GorillaDesk?

GorillaDesk is most used by business owners, owner-operators, office managers, and operations leaders running field service companies. Owners and executives use it to oversee scheduling, invoicing, and growth, while office and branch managers handle dispatch, customer communication, and daily workflows. Technicians and administrators benefit from streamlined job tracking and service coordination.

Answer based on 265 reviews

Overview

### What company size and industries is GorillaDesk built for?

GorillaDesk is built for field service companies, with 99% of reviewers coming from small businesses and Consumer Services leading at 40%. It also serves Environmental Services at 24% and Chemicals at 15%, fitting pest control, maid service, and similar service businesses operating in the field.

Answer based on 277 reviews

Features and Usability

### What are the key features of GorillaDesk?

GorillaDesk includes core field-service features like scheduling, drag-and-drop dispatching, route optimization, and invoice management. Reviewers also focus on mobile access for technicians, payment processing with online payments, and customer communication through email notifications and SMS messaging. Differentiating features include pest activity tracking, chemical usage tracking, and QuickBooks integration.

Answer based on 100 reviews

Pricing

### How much does it cost and what fees or limitations are included?

GorillaDesk starts at $49/month for Basic, with Pro at 99/month and Growth at 299/month, plus a free trial. Reviewers often call Basic affordable for startups and small operations, but some say Pro feels expensive, added users or documents can raise costs, and certain features require upgrading.

Answer based on 44 reviews

Integrations

### Which third-party tools and platforms does GorillaDesk integrate with?

GorillaDesk integrates with Stripe, QuickBooks, QuickBooks Online, QuickBooks Enterprise, Square Payments, and Zapier. Reviewer mentions center on payment processing and accounting, especially Stripe and QuickBooks, while the catalog listing for Zapier indicates additional app connections beyond GorillaDesk’s core billing, invoicing, and bookkeeping workflows.

Answer based on 23 reviews

Getting Started and Support

### How easy is it to onboard and train a team on GorillaDesk?

GorillaDesk is generally easy to onboard, with live online sessions, webinars, documentation, and videos available for training. Technicians and nontechnical staff often learn basic scheduling, invoicing, and mobile tasks quickly, while admins may need more time to set up advanced features. Reviewers also note responsive support during implementation.

Answer based on 55 reviews

Getting Started and Support

### What customer support options does GorillaDesk offer, and how do users rate the experience?

GorillaDesk offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, friendly, and thorough, with helpful onboarding and follow-up. Some reviewers note slower fixes for certain issues, limited after-hours availability, and occasional frustration when problems were not resolved quickly.

Answer based on 100 reviews

Scheduling

### How well does GorillaDesk handle scheduling?

GorillaDesk handles scheduling well for service businesses that need recurring jobs, route planning, reminders, and field visibility. Small teams and solo operators often find the calendar easy to learn and manage, though some want more control over service windows, color coding, bulk schedule moves, and technician-specific calendar permissions.

Answer based on 65 reviews

## Features

AI summary

Based on 439 Pest Control reviews

Capterra data shows that buyers of Pest Control software rank the following features as their top priorities:

-   **Customer Database** (**62%** of reviewers rated this feature as critical)
-   **Job Scheduling** (**69%**)
-   **Scheduling** (**63%**)

GorillaDesk supports all three features reviewers rate most important: **Customer Database**, **Job Scheduling**, and **Scheduling**. Together, these capabilities help businesses keep customer records organized, assign and manage service visits more efficiently, and maintain a clear service calendar, allowing teams to stay on top of daily operations and deliver more consistent customer service.

Job Scheduling

4.8 (11)

72.73% of 11 reviewers that rated this feature as important or highly important

Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments

Scheduling

4.8 (49)

61.22% of 49 reviewers that rated this feature as important or highly important

Plan availability and assign specific time slots for tasks and resources

Mobile Access

4.7 (43)

62.79% of 43 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Routing

4.8 (24)

33.33% of 24 reviewers that rated this feature as important or highly important

Plan daily routes to optimize employee scheduling and provide directions

Billing & Invoicing

4.7 (35)

57.14% of 35 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

For Pest Control Companies

4.8 (42)

61.90% of 42 reviewers that rated this feature as important or highly important

Intended to be used by pest control companies

GorillaDesk 79 features

### All Features
- Accounting Integration: Integrate with a third-party accounting system
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Appointment Scheduling: Schedule appointments via a calendar
- Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications
- Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Booking Management: Create, update, and manage bookings, itineraries, and reservations
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Chemical Usage Tracking: Schedule, track and record applications of chemicals such as fertilizers, pesticides or herbicides
- Client Portal: Private online space that lets businesses securely share documents and provide information access to clients
- Communications Management: Record and track all relevant internal and external communications
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Contract/License Management: Track, store, and access client contracts or licenses
- Credit Card Processing: Accept and process credit card transactions
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customer History: Access previous interactions or concerns to maintain customer relationships
- Customer Management: Store and organize information about customers and previous interactions
- Customer Portal: A website or login for customers to access information
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Data Import/Export: Import and export data to and from software applications
- Debit/Credit Card Processing: Accept and process credit/debit card transactions
- Dispatch Management: Manage sending personnel and resources to a site as needed
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Electronic Forms: Digital forms that are shared and accessed online
- Electronic Payments: Electronically collect payments for goods or services
- Electronic Signature: Digitally sign online documents
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- Estimating: Estimate expected cost based on various factors before a project begins
- File Storage: Store and access documents, forms, and photos in one centralized place
- Fleet Management: Management of commercial motor vehicles for work-related purposes
- For Lawn Care: Specifically designed to meet the needs of lawn care businesses
- For Pest Control Companies: Intended to be used by pest control companies
- For Plumbing Industry: Serving plumbing industry professionals
- Geographic Maps: Visualize locations on a map
- GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual
- Image Capture: Process images and automatically scan for data
- Inspection Checklists: Create checklists and to-do lists that can be marked during inspection
- Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Job Management: Manage and track all job information and associated tasks
- Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments
- Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects
- Location Tracking: Identify the physical location of an individual, asset, device, etc.
- Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests
- Mobile Access: Access software remotely via mobile devices
- Mobile App: Access the system via a mobile application
- Mobile Signature Capture: Capture signatures via mobile devices
- Online Payments: Accept and process online payment transactions
- Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field
- Payment Processing: Accept, record, and reconcile financial transactions
- Pest Activity Tracking: Manage inventory based on different requirements of individual work orders
- Pesticide Usage Tracking: Track the amount of pesticide inventory used on jobs
- Property Layouts: Analyze floor plans to generate workflow
- QuickBooks Integration: Integrates with QuickBooks
- Quotes/Estimates: Generate quotes or estimates for customers
- Real-Time Data: Receive data and information in real time
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Real-Time Updates: Receive system updates as soon as any changes are made
- Recurring Invoicing: Generate recurring invoices
- Recurring Orders: Managing orders that a customer purchases repeatedly and regularly
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints
- Routing: Plan daily routes to optimize employee scheduling and provide directions
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Service History: Track work performed and resources used for past customers, sites, or assets
- SMS Messaging: Send messages via SMS
- Task Scheduling: Track and manage the scheduling of tasks
- Technician Management: Oversee technicians and track their assigned work orders
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Work Order Management: Creating, assign, and track jobs and/or tasks for work orders
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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We can help you find the software with the features you need.

Features

4.6 (259)

4.6

Based on 259 reviews

## Pricing

Value for money

4.8 (251)

Free Trial

[View pricing plan details](https://www.capterra.com/p/130290/GorillaDesk/pricing/)

Basic

$49.00

Other,Per Month

It includes:

-   Client Manager (CRM)
-   Credit Card Processing
-   Invoicing & Payments
-   Mobile App
-   Quotes & Estimates
-   Route Planning
-   Scheduling & Dispatching

Pro

$99.00

Other,Per Month

It includes:

-   Custom Documents
-   Customer Portal
-   Device Tracking
-   Document Library
-   Esignatures
-   Quickbooks Sync
-   Review Generation
-   Route Optimization
-   Subscription Billing

Growth

$299.00

Other,Per Month

It includes:

-   Smart Inbox Views
-   Sales Opportunities
-   Custom Sales Pipelines
-   Sales Pipeline Reporting
-   Multi-branch Management
-   Custom Fields

Value for money

4.8 (251)

4.8

Based on 251 reviews

## Integrations

[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (261)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (261)

4.8

Based on 261 reviews

## User reviews

Overall rating

4.8

Based on 278 reviews

Filter by rating

5(242)

4(29)

3(3)

2(1)

1(3)

Mentioned topic

Sorted by most recent

EW

Elizabeth W.

Director of Operations and Marketing

Environmental Services

### "Not Bad, Not Good, just eh."

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

August 3, 2026

Overall, it was a good (but frustrating) experience with GorillaDesk. I think if they could get the routing fixed, it would be a much easier service to use. It is on the less expensive side of things.

Pros

Customer service was fantastic! They are quick to respond to you via chat or by calling into Gorilla Desk. They do listen to ideas you may have for improvement and take those into consideration when updating the software. I do like that there are forms you can use from the digital library.

Cons

Routing for 1. The software will "route" what it thinks is best, but it is not always the best. Having all appointments just dumped onto the schedule and then you have to put it together like a puzzle is very time consuming. It would be much easier to be able to run a report of services that are due in that month and be able to call the customer to schedule instead.

Switched from

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)

FieldRoutes was even harder to use than GorillaDesk

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FD

Frank D.

Owner

Environmental Services

### "The Best in the Business! Gorilla Desk !"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 12, 2026

Great.. customer support is awesome have nothing bad to say.. helped us get really organized from where we once were a couple of years ago.

Pros

Support team is awesome. Constant updates. Always trying to improve the software. We have been so happy!

Cons

At first it is hard to understand when you first open up the software. But shortly after because of the great lessons by gorilla desk you can learn how to navigate in a such a short time.

Switched from

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)

No customer support was provided with field routes

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AH

Alex H.

Owner

Environmental Services

### "4:03 PMClaude responded: Simple, Powerful, and Built for the Service IndustrySimple, Powerful, and Built for the Service Industry"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 14, 2026

Overall, GorillaDesk has made running the business noticeably smoother. It replaced a patchwork of different tools and brought everything under one roof without adding complexity. Onboarding was straightforward, and the day-to-day experience has been consistently reliable. It's one of those platforms that just works — you're not fighting the software, you're using it. For a growing pest control company, it's been a solid foundation to build operations on.

Pros

Everything you need runs in one place — scheduling, invoicing, routing, customer communication, and digital agreements — without feeling overwhelming. The interface is clean and simple enough that there's minimal learning curve, even for people who aren't tech-savvy. The mobile app is genuinely reliable in the field, which not every platform gets right. Compared to other service software we've tried, GorillaDesk is more intuitive, less bloated, and actually built around how pest control businesses operate day to day. Automated reminders alone have cut down on no-shows noticeably. It's the first platform that felt like it was designed for us, not adapted from something else.

Cons

Not a whole lot, maybe some better sales data things but its pretty minor and regardless they constantly adding great new features in improvement and their customer service is top tier. They will even implement new features if you request it

Switched from

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)

Simplicity with Gorilla. Too much bulkiness with FR.

Alternatives considered

[PestPac](https://www.capterra.com/p/23130/PestPac/)

Reasons for choosing GorillaDesk

Simplicity, routing, billing and sales funneling with Gorilla. Truly an all in one place.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RK

Robert K.

Owner

Professional Training & Coaching

### "The absolute Vet in the business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 5, 2026

Every day that I'm using this, I'm thinking my lucky stars that I found them. Again, we're all human and they will come a day or issues arise. That's where gorilla desk separates themselves from others and how they deal with the issues that arise. Again, I'll say it again second to none.

Pros

First of all, the customer service is second to none. I've been with a couple different platforms and gorilla desk is very responsive.

Cons

There's not much to talk about in this category and the fact that if you have an issue, you contact customer service and bam next to you know it's being handled.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SS

Scott S.

Owner

Facilities Services

### "Game-Changing Software for Streamlining and Growing a Service Business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 3, 2026

We’ve been using GorillaDesk and it’s easily one of the best decisions we’ve made for our business. The platform is incredibly intuitive, and everything from scheduling to invoicing to customer management is streamlined in one place. It has significantly cut down on admin time and keeps our operations running efficiently day-to-day. Highly recommend GorillaDesk to any pest control or service company looking to scale, stay organized, and run a more professional operation.

Pros

The ease of use and how everything is built specifically for service businesses. Scheduling, routing, invoicing, and customer management are all in one place and actually work the way you’d expect. The mobile app is a big plus—our techs can handle jobs, notes, and payments in the field without slowing down. The AI Agents are a huge upgrade. Being able to handle calls, texts, and web inquiries automatically 24/7—while still capturing leads and booking jobs—has taken a lot of pressure off our office and helped us close more work without adding staff. What really stands out is how everything is fully integrated inside the platform. You’re not bouncing between different tools—the data, reporting, and customer history are all in one place, which makes it easy to track performance and make informed business decisions.

Cons

There’s a bit of a learning curve at the beginning just because of how much the platform can do, but once it’s set up, it runs smoothly.

Alternatives considered

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Reasons for choosing GorillaDesk

We chose GorillaDesk because it delivered the best overall fit for our service business needs compared to the alternatives we evaluated. Review data shows GorillaDesk consistently rates higher than competitors like Housecall Pro in ease of use, setup, and customer satisfaction, which made onboarding and day-to-day operations much smoother for our team.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Frank E.

Owner

### "Great company"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 1, 2026

I’ve had a wonderful experience with GorillaDesk. If there’s ever a problem, they are very attentive and aggressive in handling any problems.

Pros

GorillaDesk continues to be a leader in tech technological advancements. They have even been great at teaching me how to increase my business.

Cons

I don’t have anything negative to say. There are seldom any problems with GorillaDesk and when there are, they’re very quick and hard-working to resolve them

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MH

Marriannia H.

Office Manager

Consumer Services

### "User-Friendly Software That Delivers Results"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 1, 2026

Pros

We’ve had a great experience using this software. It is user-friendly, easy to learn, and has significantly improved our day-to-day efficiency. The features are well-designed and intuitive, making it a valuable tool for our operations.

Cons

Our only suggestion would be to enhance the scheduling options by allowing for 2-hour service windows. This would give us more flexibility to group and stack jobs more effectively, improving route efficiency.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JR

Jesse R.

Owner Operations

Facilities Services

### "Scotia Pest Solutions loves Gorilla Desk "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 26, 2026

Its been fantastic , we've been able to compete with any global company using there easy to use software

Pros

Amazing customer support easy to use always offering updates and insights on growth , its a very versatile program with training resourced for staff

Cons

honestly I can't think of anything I out right don't like about gorilla desk, I guess my only issue its that my competitors get to use it too lol

Switched from

[PestPac](https://www.capterra.com/p/23130/PestPac/)

Not flexible enough to use for growth , with gorilla desk we can grow and change things on the fly , easier to learn, with pestpac you'd need multiple office staff to run the software

Alternatives considered

[PestPac](https://www.capterra.com/p/23130/PestPac/)

Reasons for choosing GorillaDesk

Ease of use, no pressure to buy, easy to learn and start small and scale with the business as it grows as we did

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EB

ethan B.

owner

Consumer Services

### "i would avoid using this software"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 17, 2024

terrible customer service, always running into problems with the system

Pros

sets up routes and invoices. i would give the company no stars if possible

Cons

customer services is terrible. When something happens or is down they dont notify you. You have to wait for yourself to run into the problem and bring it up to them to let you know, they already knew.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 18, 2024

Hi Ethan, We always do our best to provide any resolution within the same day. Our service is top-rated in the industry.

CS

Christina S.

Owner

Utilities

### "My favorite software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 20, 2024

Pros

We’ve been in this business for over 15 years and we have used Pest pack and brio stack and neither compare to the ease and functionality of gorilla desk. One of my favorite features is how you can send your own contracts and they upload them into the software to fill out for you and Premade contracts are great

Cons

Well, we’re a small company so I have to pay $99 instead of $50 and the only thing I use that upgrade it is documents

Alternatives considered

[PestPac](https://www.capterra.com/p/23130/PestPac/)

[Briostack](https://www.capterra.com/p/160267/Briostack/)

Reasons for choosing GorillaDesk

Ease of access, simple, but effective while still being cost friendly for small business

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/130290/GorillaDesk/reviews/)

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