--- title: "GorillaDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GorillaDesk the right Pest Control solution for you? Explore 278 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130290/GorillaDesk/reviews/" page_type: "reviews" language: "en" --- GorillaDesk 4.8 (278) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of GorillaDesk Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews SS Scott S OwnerFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “You’re not bouncing between different tools—the data, reporting, and customer history are all in one place, which makes it easy to track performance and make informed business decisions.“ April 3, 2026 eb ethan b ownerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “customer services is terrible. When something happens or is down they dont notify you. “ September 17, 2024 JR Jesse R Owner OperationsFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “Amazing customer support easy to use always offering updates and insights on growth , its a very versatile program with training resourced for staff“ March 26, 2026 eb ethan b ownerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “terrible customer service, always running into problems with the system“ September 17, 2024 MH Marriannia H Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The features are well-designed and intuitive, making it a valuable tool for our operations.“ April 1, 2026 JG Josh G OwnerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Doesn’t have all the expense features needed“ November 18, 2023 SS Scott S OwnerFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “Highly recommend GorillaDesk to any pest control or service company looking to scale, stay organized, and run a more professional operation.“ April 3, 2026 TM Travis M OwnerEnvironmental Services, 2 - 10 employeesUsed the software for: Less than 6 months. “When theres no reception for service you cant fill out some of the options on invoices“ March 5, 2022 ## Showing most helpful reviews Showing 1-25 of 278 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeremy P. Owner Consumer Services Used the software for: 2+ years ### "They have got this right !!!!!" May 25, 2019 5.0 The corporate location that you need to call for help are ALWAYS willing to take the time to help you figure out whatever you are struggling with. I have been using this software from the start of my business in 2017 and I believe that the GorrillaDesk team have made themseves INDESPENSIBLE to my business. I now cannot imagine going back and working without it. I Love GorrillaDesk!!!!! Pros Convenience and ease of use. Allows my business to be 100% Digital Figures my taxes for me. The Automatic emails are the best part of this software. Gorrilladesk pricing is on point to make this product usable for everyone Cons That the estimates sent to customers dont have the signature function unless you are WITH the customer. I am sure that this will be fixed soon though with an update. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing GorillaDesk Pricing The fact that GorrillaDesk was relatively new. Chris Created it for any service bussiness but designed it around the Pest Control Industry. Review Source AH Alex H. Owner Environmental Services Used the software for: 1-2 years ### "4:03 PMClaude responded: Simple, Powerful, and Built for the Service IndustrySimple, Powerful, and Built for the Service Industry" May 14, 2026 5.0 Overall, GorillaDesk has made running the business noticeably smoother. It replaced a patchwork of different tools and brought everything under one roof without adding complexity. Onboarding was straightforward, and the day-to-day experience has been consistently reliable. It's one of those platforms that just works — you're not fighting the software, you're using it. For a growing pest control company, it's been a solid foundation to build operations on. Pros Everything you need runs in one place — scheduling, invoicing, routing, customer communication, and digital agreements — without feeling overwhelming. The interface is clean and simple enough that there's minimal learning curve, even for people who aren't tech-savvy. The mobile app is genuinely reliable in the field, which not every platform gets right. Compared to other service software we've tried, GorillaDesk is more intuitive, less bloated, and actually built around how pest control businesses operate day to day. Automated reminders alone have cut down on no-shows noticeably. It's the first platform that felt like it was designed for us, not adapted from something else. Cons Not a whole lot, maybe some better sales data things but its pretty minor and regardless they constantly adding great new features in improvement and their customer service is top tier. They will even implement new features if you request it Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing GorillaDesk Simplicity, routing, billing and sales funneling with Gorilla. Truly an all in one place. Switched from [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Simplicity with Gorilla. Too much bulkiness with FR. Review Source EW Elizabeth W. Director of Operations and Marketing Environmental Services Used the software for: 2+ years ### "Not Bad, Not Good, just eh." August 3, 2026 3.0 Overall, it was a good (but frustrating) experience with GorillaDesk. I think if they could get the routing fixed, it would be a much easier service to use. It is on the less expensive side of things. Pros Customer service was fantastic! They are quick to respond to you via chat or by calling into Gorilla Desk. They do listen to ideas you may have for improvement and take those into consideration when updating the software. I do like that there are forms you can use from the digital library. Cons Routing for 1. The software will "route" what it thinks is best, but it is not always the best. Having all appointments just dumped onto the schedule and then you have to put it together like a puzzle is very time consuming. It would be much easier to be able to run a report of services that are due in that month and be able to call the customer to schedule instead. Switched from [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) FieldRoutes was even harder to use than GorillaDesk Review Source SS Scott S. Owner Facilities Services Used the software for: 2+ years ### "Game-Changing Software for Streamlining and Growing a Service Business" April 3, 2026 5.0 We’ve been using GorillaDesk and it’s easily one of the best decisions we’ve made for our business. The platform is incredibly intuitive, and everything from scheduling to invoicing to customer management is streamlined in one place. It has significantly cut down on admin time and keeps our operations running efficiently day-to-day. Highly recommend GorillaDesk to any pest control or service company looking to scale, stay organized, and run a more professional operation. Pros The ease of use and how everything is built specifically for service businesses. Scheduling, routing, invoicing, and customer management are all in one place and actually work the way you’d expect. The mobile app is a big plus—our techs can handle jobs, notes, and payments in the field without slowing down. The AI Agents are a huge upgrade. Being able to handle calls, texts, and web inquiries automatically 24/7—while still capturing leads and booking jobs—has taken a lot of pressure off our office and helped us close more work without adding staff. What really stands out is how everything is fully integrated inside the platform. You’re not bouncing between different tools—the data, reporting, and customer history are all in one place, which makes it easy to track performance and make informed business decisions. Cons There’s a bit of a learning curve at the beginning just because of how much the platform can do, but once it’s set up, it runs smoothly. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing GorillaDesk We chose GorillaDesk because it delivered the best overall fit for our service business needs compared to the alternatives we evaluated. Review data shows GorillaDesk consistently rates higher than competitors like Housecall Pro in ease of use, setup, and customer satisfaction, which made onboarding and day-to-day operations much smoother for our team. Review Source JR Jesse R. Owner Operations Facilities Services Used the software for: 2+ years ### "Scotia Pest Solutions loves Gorilla Desk " March 26, 2026 5.0 Its been fantastic , we've been able to compete with any global company using there easy to use software Pros Amazing customer support easy to use always offering updates and insights on growth , its a very versatile program with training resourced for staff Cons honestly I can't think of anything I out right don't like about gorilla desk, I guess my only issue its that my competitors get to use it too lol Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing GorillaDesk Ease of use, no pressure to buy, easy to learn and start small and scale with the business as it grows as we did Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Not flexible enough to use for growth , with gorilla desk we can grow and change things on the fly , easier to learn, with pestpac you'd need multiple office staff to run the software Review Source FD Frank D. Owner Environmental Services Used the software for: 1-2 years ### "The Best in the Business! Gorilla Desk !" June 12, 2026 5.0 Great.. customer support is awesome have nothing bad to say.. helped us get really organized from where we once were a couple of years ago. Pros Support team is awesome. Constant updates. Always trying to improve the software. We have been so happy! Cons At first it is hard to understand when you first open up the software. But shortly after because of the great lessons by gorilla desk you can learn how to navigate in a such a short time. Switched from [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) No customer support was provided with field routes Review Source MB Matthew B. service manager Environmental Services Used the software for: 2+ years ### "Losing touch" December 9, 2023 3.0 Once a great product, now a pain. Customer service used to solve issues quickly. Now they tell me that the problems can not be reproduced on their end. I think they may have grown too fast and forgotten the user. They are adding new features but never solving problems on the core function of the software. It's been over a year that they pushed out V3. I like what it could be but it's more troublesome and buggy. Pros GD was a good company that seemed to to understand the needs of a small owner/operator and small pest company. Used to be easy to use and the simple interface was solid. Customer Service used to be fantastic. Cons The new version has been a huge letdown. New bugs are still showing up and old bugs are never resolved. I have to switch between V3 and "Classic" to do things like send statements and try to make a note recur. Recently, Ive noticed that many notes are not recurring. So, I have to go back to old notes to copy any past over and over. There are several small issues that on their own are not a big deal but they are never solved, so they have stacked up. Death by a thousand cuts. Reason for choosing GorillaDesk Gorilla Desk had a better, color coded interface and I knew other people that were using it. We are all frustrated now. Switched from [Briostack](https://www.capterra.com/p/160267/Briostack/) Briostack, I think, is meant for a much larger company. Software really needed a dedicated office employee IMO. But most of all, they nickel and dime their customers. Every thing was an extra charge. CC processing was a pain and expensive Review Source JC Joshua C. Owner / COO Environmental Services Used the software for: Less than 6 months ### "New but overwhelmingly positive" May 16, 2023 5.0 The customer service was responsive and very helpful, they took a lot of time to go over everything with me until I was comfortable enough to use it on my own. It is now a vital piece of technology that I use daily to make my work easier and more organized. Pros I really enjoy the control it gives me over the workflow. I find myself going on less jobs as I am able to dictate more work to my employees which gives me the flexibility and responsiveness that a small pest control company needs to beat out the bigger providers. Cons The only negative I've found so far is that I am paying for a few services that I may never use, such as GPS tracking and routing as we are a smaller company and construct routes based off of our experience and knowledge of our service areas. I still think that Gorilla Desk is a useful tool to have despite having a few functions that I probably won't use. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing GorillaDesk The price was more competitive, and the customer service was more helpful rather than pushy sales people trying to up-charge services. Review Source CS Christina S. Owner Utilities Used the software for: 1-2 years ### "My favorite software " June 20, 2024 5.0 Pros We’ve been in this business for over 15 years and we have used Pest pack and brio stack and neither compare to the ease and functionality of gorilla desk. One of my favorite features is how you can send your own contracts and they upload them into the software to fill out for you and Premade contracts are great Cons Well, we’re a small company so I have to pay $99 instead of $50 and the only thing I use that upgrade it is documents Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[Briostack](https://www.capterra.com/p/160267/Briostack/) Reason for choosing GorillaDesk Ease of access, simple, but effective while still being cost friendly for small business Review Source TN Theresa N. Vice President Consumer Services Used the software for: Less than 6 months ### "Excellent value and ease of use. " November 6, 2021 4.0 I have a great experience working with \[SENSITIVE CONTENT\] and his team. \[SENSITIVE CONTENT\] is very helpful and patient. After a few days of working with the program, it really is a breeze navigating in it. Pros Features that are beneficial are ease of use, tech support, scheduling, estimates and work orders. The clean look of the program makes it easy to maneuver and work with. Offline mode is great for techs In hard to reach areas and allows them to keep working. Entering payments when they get back online or after returning to the office is a breeze. Cons Not being able to see a email sent. ———- Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing GorillaDesk Ease of use and clients recommendations and reviews. We also decided to go with \[SENSITIVE CONTENT\] because he is a local businessman that started out small. Review Source RK Robert K. Owner Professional Training & Coaching Used the software for: 1-2 years ### "The absolute Vet in the business" May 5, 2026 5.0 Every day that I'm using this, I'm thinking my lucky stars that I found them. Again, we're all human and they will come a day or issues arise. That's where gorilla desk separates themselves from others and how they deal with the issues that arise. Again, I'll say it again second to none. Pros First of all, the customer service is second to none. I've been with a couple different platforms and gorilla desk is very responsive. Cons There's not much to talk about in this category and the fact that if you have an issue, you contact customer service and bam next to you know it's being handled. Review Source CM Christi M. Co-Owner & Administrative Virtuoso Consumer Services Used the software for: 6-12 months ### "Meets all of the greatest software needs of our company and super easy to learn" March 13, 2018 4.0 Before using Gorilla Desk, I was using QuickBooks and Google calendar combined to handle our billing and scheduling. Now those two functions are combined in Gorilla Desk and the program actually makes BOTH easier! It also allowed a way for our technician to sign in and mark his own jobs complete and leave comments on customer accounts, which has been so helpful. The learning curve is quick and the customer service is on point. This software was an administrative godsend for us. Pros The quick learning curve, the ease of billing customers, and the super responsive customer service. We heard from others and experienced for ourselves that this software is extremely user-friendly. Our new technician had one 40-minute training session and was able to start using it the same day. And while it takes a bit of time to set up each individual customer profile, once it is complete, it is sooooo easy to do my billing! It allows you to set up an invoice template that you use every time and then can send or charge card on file with the click of a button. Billing used to take me about 30 minutes per day (using QuickBooks) and now takes about 3 minutes. Lastly, any time I've ever had a question about how to use an aspect of the software, the response from customer service has been super fast and friendly. Cons The look of the invoices. I previously used QuickBooks & Google calendar for billing & scheduling and while I find Gorilla Desk to be easier and more user-friendly on just about every level, the one thing that QuickBooks has over them (in my opinion) is the format and appearance of the invoices. The Gorilla Desk invoices are just not as clean and polished looking as I would like and they are not quite as easy to read. They did offer us the opportunity to upgrade the appearance of our invoices at one point, but it was going to cost extra money and I just didn't want to pay more on top of what we already pay for the software, which is more than QuickBooks. I kinda feel like great-looking invoices should just be part of the deal. But given that the other features of the program have been so much better than anything we've had previously, I was willing to make the trade off for slightly less appealing invoices. Review Source BH Brandon H. Owner/Operator Chemicals Used the software for: 2+ years ### "Great tool to have" October 2, 2022 5.0 I love using it. It's easy to use, operates smoothly, any tune I have a questions support is fast to respond. It is truly a great product. I have been using it for years, switched a company I started working at from Brio Stack to Gorilladesk, and when I started my company just 60 days I ago. I had no doubt which software I would run. Pros I love how streamline it is. Everything flows so well together. The customization really helps me make it my own. Cons Only thing I can say as of know is the mobile app. Sometimes I need to add a product to my list and I can't. Some admin featured would be great. Review Source BF Brad F. Owner Consumer Services Used the software for: 2+ years ### "Life is easier with Gorilla Desk" December 7, 2019 5.0 My customers are extremely happy with the invoice, online pay capability and reporting, when they are happy, so are we Pros The simplicity of this software make it very user friendly, the GD team are always a phone call away if a problem occurs or you just simply have a question. GD seems to always be open to suggestion and welcome the users feed back. It is also highly customizable for each companies needs. Cons We have been a user for a few years now. When we first started, the training on how to use GD was limited, even though recently, that has greatly improved, there are still alot of features we don't know how to incorporate into our daily use, I feel at times we are underutilizing some features of GD simply because we don't know how, nor have we been properly educated on getting the full potential GD has to offer. Reason for choosing GorillaDesk Simplicity and customer support from GD Review Source KT Kenneth T. Owner/Operator Used the software for: 2+ years ### "LOVE, LOVE, LOVE GorillaDesk" March 19, 2018 5.0 Pros \-Easy to use and teach to use -Customer Support is Awesome! Easy to message them through the system or email them. -Constant updating and adding many new functions and options at customers request -Mobil app is easy to use and lessons the chances of information getting lost between tech and office. -Mobile documents, less chances of missing paperwork from field -Texting and emailing appointment notifications with clients, our clients love this even the older ones. We thought a lot of our clients would not like this function, but they love it and they love the fact that they can message us through the system and they do not have to call us on the phone -Online storage of Credit Cards and the option for Clients to pay their bill with the Online Bill Pay option Cons \-Would like an option to email directly from GD and have the email stored in the system notes -Would like top notes for each location under a client, at this time there is one main top note and it shows up on all locations under a client. -Would like to lock appointment slots and have National Holidays show up on the Calendar -Able to make adjustments to Time Off vs. deleting and reentering it. -Client No Show Button (like the Reschedule) , we like to keep track of this. Review Source TG Tom G. Owner Consumer Services Used the software for: 2+ years ### "GorillaDesk for pest control companies " January 30, 2023 5.0 The few small problems that I’ve had have been corrected quickly. Customer service is definitely a high priority. Pros I like the the Chemical used and locations are on the work orders and invoices. The saves me from writing separate chemical tickets. I can also see what has been done in the past at each location. Cons I really haven’t had any bad experiences with GorillaDesk. Reason for choosing GorillaDesk I got the free trial and it was very user friendly. I made my decision day one. Review Source AG AnnMarie G. owner Chemicals Used the software for: 1-2 years ### "Love my Gorilla!" August 9, 2018 5.0 We love Gorilla Desk! We also use the mobile option which reduces the need for paperwork at the end of the day. The mobile option is also great for looking up absolutely anything that we need to complete a job without having to call back to the office and ask a question like " Is there an outstanding balance?" or the chemicals that were used on a job previously. Pros Intuitive! It just makes sense. You could be up and going with this software without any support- although their support team is awesome! You can call any time during business hours and have your questions answered at no cost! Gorilla Desk support team really care about the success of your business! Cons There is no way to track when an invoice has been sent out. It would be so helpful to be able to see when I last sent our customer a bill. You can write the date in the notes but there is no way to pull it up in a report. I wish that it recorded the date as you print the invoice so you could easily look back and avoid sending out another invoice or statement too soon. Review Source VR Verified Reviewer Co Owner Used the software for: 2+ years ### "We have used this software for approximately two years and have been pleased overall. " March 15, 2018 5.0 Ease of use, low cost. Pros Simple interface with most any option you could want in pest control software. The support line is fantastic and responds quickly. Cons Minimal report options. Just basic numbers. Would be nice to see greater depth in reporting. There are no other big issues. If there are, tech support answers quickly. Review Source Michael W. President Environmental Services Used the software for: 2+ years ### "Great program to keep owners organizers. Has gotten much better these past few months" March 8, 2018 4.0 Pros Better than paper Always improving with new features and great support team. Will become a strong competitor one day. Cons Still very limiting with some features compared to competitors, app can glitch after a new update. Can get expensive quickly. Review Source Justin B. Owner/Technician Used the software for: 1-2 years ### "Great Software! Great Company! Easy to Use! In a Good Price Range!" March 18, 2018 5.0 It gave me and my wife more time back by sheduling and billing almost automatically Pros Ease of Use easy setup and automatic appointment setting and reminder. Great customer service love it. Cons I don't love the part that something's are not easy to find but customer service is always there to help. And I wash the billing for separate services all came out at once and not on separate days Review Source DG Dane G. Owner Consumer Services Used the software for: 1-2 years ### "The best Pest Control Software for a Solo Operator" December 17, 2019 5.0 GorillaDesk has been my one stop shop for my pest control business software. Scheduling, billing, email, and texting of my customers has been easy and cost effective. Pros Super user friendly, easy to set up and use. The phone app worked great and gave me most of the functionality of the desktop version. Cons Still growing and developing. Not fully fleshed out like some of the other software options. I can't easily set a separate initial price with a regular price for my services. Training is ok, but not as robust as I would like. Switched from [Pocomos](https://www.capterra.com/p/133292/Pocomos/) Pocomos was a nightmare to set up and use. Review Source JZ Jerika Z. Owner Environmental Services Used the software for: 2+ years ### "10 out of 10 hands down" December 27, 2019 5.0 Again, this is just one of the easiest software's to adapt to and we love it. We are solving many issues we had with our previous crm, it was a nightmare Pros Ease of use, simplicity, yet full of data. It is one of the easiest things to learn to use, train others to use, and very client-friendly. Cons I would say I am looking for an advanced feature one day in the future that will allow clients to reschedule their own appts to a time block that is available - but based on location. Review Source CW Casey W. Owner commerical pesticide applicator Consumer Services Used the software for: Less than 6 months ### "Evergreen pest control review" November 14, 2023 5.0 Pros Auto emails, database, scheduling, calenders, invoicing, portal. Cons Could use more general documents and chancing service address easily when selecting the wrong address Review Source Kevin D. S. Owner/Operator Used the software for: 1-2 years ### "I've been extremely impressed..." March 12, 2018 5.0 Pros One of the best field software products out there...user friendly, ease in the field, mobile capability, real time info... Cons One of the top field software products out there...provides everything you need to run a business...get the free trial. Review Source Steven G. CEO Used the software for: 1-2 years ### "Intuitive design paired with features that end users wanted." March 9, 2018 5.0 Pros Cost efective for the smaller operation and intuitively designed to allow for growth within the company. Cons Set up can be intimidating but the knowledge is out there on how to set up your information specific to you. 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