# GorillaDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GorillaDesk the right Lawn Care solution for you? Explore 274 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130290/GorillaDesk/reviews --- GorillaDesk 4.8 (274) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GorillaDesk Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews SS Scott S OwnerFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “You’re not bouncing between different tools—the data, reporting, and customer history are all in one place, which makes it easy to track performance and make informed business decisions.“ April 3, 2026 eb ethan b ownerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “customer services is terrible. When something happens or is down they dont notify you. “ September 17, 2024 CS Christina S OwnerUtilities, 2 - 10 employeesUsed the software for: 1-2 years. “One of my favorite features is how you can send your own contracts and they upload them into the software to fill out for you and Premade contracts are great“ June 20, 2024 eb ethan b ownerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “terrible customer service, always running into problems with the system“ September 17, 2024 JR Jesse R Owner OperationsFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “Amazing customer support easy to use always offering updates and insights on growth , its a very versatile program with training resourced for staff“ March 26, 2026 JG Josh G OwnerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Doesn’t have all the expense features needed“ November 18, 2023 MH Marriannia H Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The features are well-designed and intuitive, making it a valuable tool for our operations.“ April 1, 2026 JD John D General Manager Public Safety, 2 - 10 employeesUsed the software for: Less than 6 months. “Everything I hated about our last system, they have fixed.“ September 3, 2023 ## Showing most helpful reviews Showing 1-25 of 274 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeremy P. Owner Consumer Services Used the software for: 2+ years ### "They have got this right !!!!!" May 25, 2019 5.0 The corporate location that you need to call for help are ALWAYS willing to take the time to help you figure out whatever you are struggling with. I have been using this software from the start of my business in 2017 and I believe that the GorrillaDesk team have made themseves INDESPENSIBLE to my business. I now cannot imagine going back and working without it. I Love GorrillaDesk!!!!! Pros Convenience and ease of use. Allows my business to be 100% Digital Figures my taxes for me. The Automatic emails are the best part of this software. Gorrilladesk pricing is on point to make this product usable for everyone Cons That the estimates sent to customers dont have the signature function unless you are WITH the customer. I am sure that this will be fixed soon though with an update. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing GorillaDesk Pricing The fact that GorrillaDesk was relatively new. Chris Created it for any service bussiness but designed it around the Pest Control Industry. Review Source SS Scott S. Owner Facilities Services Used the software for: 2+ years ### "Game-Changing Software for Streamlining and Growing a Service Business" April 3, 2026 5.0 We’ve been using and it’s easily one of the best decisions we’ve made for our business. The platform is incredibly intuitive, and everything from scheduling to invoicing to customer management is streamlined in one place. It has significantly cut down on admin time and keeps our operations running efficiently day-to-day. Highly recommend GorillaDesk to any pest control or service company looking to scale, stay organized, and run a more professional operation. Pros The ease of use and how everything is built specifically for service businesses. Scheduling, routing, invoicing, and customer management are all in one place and actually work the way you’d expect. The mobile app is a big plus—our techs can handle jobs, notes, and payments in the field without slowing down. The AI Agents are a huge upgrade. Being able to handle calls, texts, and web inquiries automatically 24/7—while still capturing leads and booking jobs—has taken a lot of pressure off our office and helped us close more work without adding staff. What really stands out is how everything is fully integrated inside the platform. You’re not bouncing between different tools—the data, reporting, and customer history are all in one place, which makes it easy to track performance and make informed business decisions. Cons There’s a bit of a learning curve at the beginning just because of how much the platform can do, but once it’s set up, it runs smoothly. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing GorillaDesk We chose because it delivered the best overall fit for our service business needs compared to the alternatives we evaluated. Review data shows GorillaDesk consistently rates higher than competitors like Housecall Pro in ease of use, setup, and customer satisfaction, which made onboarding and day-to-day operations much smoother for our team. Review Source eB ethan B. owner Consumer Services Used the software for: 2+ years ### "i would avoid using this software" September 17, 2024 1.0 terrible customer service, always running into problems with the system Pros sets up routes and invoices. i would give the company no stars if possible Cons customer services is terrible. When something happens or is down they dont notify you. You have to wait for yourself to run into the problem and bring it up to them to let you know, they already knew. Review Source Response from GorillaDesk September 18, 2024 Hi Ethan, We always do our best to provide any resolution within the same day. Our service is top-rated in the industry. JR Jesse R. Owner Operations Facilities Services Used the software for: 2+ years ### "Scotia Pest Solutions loves Gorilla Desk " March 26, 2026 5.0 Its been fantastic , we've been able to compete with any global company using there easy to use software Pros Amazing customer support easy to use always offering updates and insights on growth , its a very versatile program with training resourced for staff Cons honestly I can't think of anything I out right don't like about gorilla desk, I guess my only issue its that my competitors get to use it too lol Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing GorillaDesk Ease of use, no pressure to buy, easy to learn and start small and scale with the business as it grows as we did Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Not flexible enough to use for growth , with gorilla desk we can grow and change things on the fly , easier to learn, with pestpac you'd need multiple office staff to run the software Review Source CS Christina S. Owner Utilities Used the software for: 1-2 years ### "My favorite software " June 20, 2024 5.0 Pros We’ve been in this business for over 15 years and we have used Pest pack and brio stack and neither compare to the ease and functionality of gorilla desk. One of my favorite features is how you can send your own contracts and they upload them into the software to fill out for you and Premade contracts are great Cons Well, we’re a small company so I have to pay $99 instead of $50 and the only thing I use that upgrade it is documents Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[Briostack](https://www.capterra.com/p/160267/Briostack/) Reason for choosing GorillaDesk Ease of access, simple, but effective while still being cost friendly for small business Review Source MB Matthew B. service manager Environmental Services Used the software for: 2+ years ### "Losing touch" December 9, 2023 3.0 Once a great product, now a pain. Customer service used to solve issues quickly. Now they tell me that the problems can not be reproduced on their end. I think they may have grown too fast and forgotten the user. They are adding new features but never solving problems on the core function of the software. It's been over a year that they pushed out V3. I like what it could be but it's more troublesome and buggy. Pros GD was a good company that seemed to to understand the needs of a small owner/operator and small pest company. Used to be easy to use and the simple interface was solid. Customer Service used to be fantastic. Cons The new version has been a huge letdown. New bugs are still showing up and old bugs are never resolved. I have to switch between V3 and "Classic" to do things like send statements and try to make a note recur. Recently, Ive noticed that many notes are not recurring. So, I have to go back to old notes to copy any past over and over. There are several small issues that on their own are not a big deal but they are never solved, so they have stacked up. Death by a thousand cuts. Reason for choosing GorillaDesk Gorilla Desk had a better, color coded interface and I knew other people that were using it. We are all frustrated now. Switched from [Briostack](https://www.capterra.com/p/160267/Briostack/) Briostack, I think, is meant for a much larger company. Software really needed a dedicated office employee IMO. But most of all, they nickel and dime their customers. Every thing was an extra charge. CC processing was a pain and expensive Review Source JC Joshua C. Owner / COO Environmental Services Used the software for: Less than 6 months ### "New but overwhelmingly positive" May 16, 2023 5.0 The customer service was responsive and very helpful, they took a lot of time to go over everything with me until I was comfortable enough to use it on my own. It is now a vital piece of technology that I use daily to make my work easier and more organized. Pros I really enjoy the control it gives me over the workflow. I find myself going on less jobs as I am able to dictate more work to my employees which gives me the flexibility and responsiveness that a small pest control company needs to beat out the bigger providers. Cons The only negative I've found so far is that I am paying for a few services that I may never use, such as GPS tracking and routing as we are a smaller company and construct routes based off of our experience and knowledge of our service areas. I still think that Gorilla Desk is a useful tool to have despite having a few functions that I probably won't use. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing GorillaDesk The price was more competitive, and the customer service was more helpful rather than pushy sales people trying to up-charge services. Review Source TN Theresa N. Vice President Consumer Services Used the software for: Less than 6 months ### "Excellent value and ease of use. " November 6, 2021 4.0 I have a great experience working with \[SENSITIVE CONTENT\] and his team. \[SENSITIVE CONTENT\] is very helpful and patient. After a few days of working with the program, it really is a breeze navigating in it. Pros Features that are beneficial are ease of use, tech support, scheduling, estimates and work orders. The clean look of the program makes it easy to maneuver and work with. Offline mode is great for techs In hard to reach areas and allows them to keep working. Entering payments when they get back online or after returning to the office is a breeze. Cons Not being able to see a email sent. ———- Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing GorillaDesk Ease of use and clients recommendations and reviews. We also decided to go with \[SENSITIVE CONTENT\] because he is a local businessman that started out small. Review Source KS Kevin S. Pest control business owner Chemicals Used the software for: Less than 6 months ### "GorillaDesk makes life easier ! " December 27, 2022 5.0 My overall experience has been great ! I’m saving so much time on my end and it’s all because of ! Pros I love how simple it is to use. I feel you get a ton for the price. If you have multiple employees they will have no problem learning software. Customer service was awesome and they switched all my data so I didn’t have to do it. Love that ! Cons I would say making it easier to mark sent for multiple invoices at a time. Some clients like to receive 1 email for multiple properties so manually having to go back and mark as sent is a little time consuming. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing GorillaDesk Loved how it catered more to pest control. Also needed chemical tracking. Switched from [PestaRoo](https://www.capterra.com/p/106458/PestaRoo/) Needed more mobile features. Review Source MH Marriannia H. Office Manager Consumer Services Used the software for: Less than 6 months ### "User-Friendly Software That Delivers Results" April 1, 2026 5.0 Pros We’ve had a great experience using this software. It is user-friendly, easy to learn, and has significantly improved our day-to-day efficiency. The features are well-designed and intuitive, making it a valuable tool for our operations. Cons Our only suggestion would be to enhance the scheduling options by allowing for 2-hour service windows. This would give us more flexibility to group and stack jobs more effectively, improving route efficiency. Review Source CM Chris M. Owner Facilities Services Used the software for: Less than 6 months ### "Very happy user!" July 15, 2021 5.0 The best short statement I can make to describe my impression with at this point, would be to say that all of the other competing software packages I've used before seem to be designed around what works for the software company, whereas GorillaDesk is designed with what makes sense for the end user in mind, and what is convenient for them, whether technicians, managers, sales, or dispatch. Pros My favorite part of is the ease with which I can complete my work orders. I also love the integrated invoicing and E-signatures. There are many features available that I haven't taken advantage of yet, so I'm sure I'll only get happier with this software as time goes on. Cons I can't really think of any off of the top of my head, I know I've had the thought at times that I wish this or that were a bit different, but the fact that I can't remember them now demonstrates how minor they are. Biggest thing I'd like to see is a more affordable card processor. I just remembered one other thing, if this feature exists, I haven't figured it out yet, but it would be nice to be able to type in a custom location code in the material usage section. Sometimes you run into a situation where what you used, or where you used it, or how you used it, aren't easily described by the choices available, although I am aware you can customize them from the desktop, but some of the more obscure ones you wont realize until they are encountered. Review Source JD John D. General Manager Public Safety Used the software for: Less than 6 months ### "Gorilla Desk is awesome " September 3, 2023 5.0 What a wonderful company to work with. They seem really interested in your success. That’s really important to me. Pros The ease of customization for my company was a big factor. The mobile functions like adding documents is really easy. The cost and help getting started was great. Cons Nothing yet. Everything I hated about our last system, they have fixed. Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing GorillaDesk Cost and ease of use Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Cost Review Source SD Stephen D. Owner Chemicals Used the software for: Less than 6 months ### "The Very Best software for Pest Control operators" June 2, 2023 5.0 Excellent software. I will be a long time user Pros Very easy to learn how to use. Excellent software for the Pest Control Industry Cons I haven't found anything negative about the software. Excellent software Reason for choosing GorillaDesk The 14 day free trial plus no long term commitment Review Source BK Brenda K. Owner Environmental Services Used the software for: 2+ years ### "The best software for Pest Control companies!" June 25, 2022 5.0 Love it! Pros I love all the back end process that happens without me having to do anything! I was able to replace an employee with this software! Cons I wish we could track commission PER INVOICE. Reason for choosing GorillaDesk Ease of use and automatic tools Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) Needed something better for paperless system Review Source TB Tony B. Owner/operator pest specialist Consumer Services Used the software for: Less than 6 months ### "Tony the exTerminator’s review" August 20, 2021 5.0 It’s been good. I get frustrated sometimes trying to sort out some of the features, but I’m not tech savvy either which is what makes this such an awesome product. Pros The software is user friendly. Easy to get the hang of and not too many extra steps. Cons You cannot do more changes in the handheld app Reason for choosing GorillaDesk I have friends who told me this was a good product for them so I gave it a shot. Review Source Mark S. Pest Management Professional Used the software for: 2+ years ### "G. Desk has consistently outperformed any other software we have tried" March 11, 2018 5.0 G Desk comprises are scheduling, records, some book keeping, product planning, reports, & we are not even currently using 100% of it's options. Pros G Desk innovates constantly, & has added numerous features since we began using it. They have an internal system that "polls" users for desired new content, & an impressive turn around in making those changes happen. Cons My least favorite thing is connectivity in remote regions. However, they have an offline mode now, so that has largely been mitigated. Review Source JF Jessy F. Owner/ Certified Applicator Consumer Services Used the software for: Less than 6 months ### "Saving Time & Money" June 20, 2021 5.0 GD has saved me a lot of time, daily and weekly, compared to the way we were invoicing. The scheduling has stopped the issue of letting recurring customers slip through the scheduling cracks thus saving potentially lost money and customers. Pros GD was easy to set up, is user friendly Cons Not enough personal/ live interactions. Even though most issue have been addressed with YouTube videos, I prefer more personal interactions. Reason for choosing GorillaDesk GD seemed so much easier to use and really like the look and workflow from scheduling, creating estimates, work orders to invoicing. Scheduling was also a big part. Some of the other products did not easily integrate with Quickbooks. Some did not integrate at all. Review Source VR Verified Reviewer gd Apparel & Fashion Used the software for: 2+ years ### "the gd" April 20, 2021 5.0 I think that gorilla desk has been doing good and I have to see what is good or bad for anything that you find out with the software and it will help us but it will help you get it done and perfect and also maybe like a person who has to find out the problem and you have to find the good things that you have learned for the computer that you have learned from this and you have to see how much you like it Pros I don’t think it’s easy to use but I think the software is bad or not Cons I really like this because it can be good for teachers to use for anything that is good and well internet access is a fun way to use it for anything that is good for anyone studying for students or teachers and people but I think it’s my best thought to have Review Source KS Kevin S. Owner Environmental Services Used the software for: 2+ years ### "Awesome!!" March 10, 2021 5.0 I am not the best with computers and such and am pretty much doing it all myself. With that said I have many questions. customer support is unmatched. They are the best I have ever received in any industry. There is not enough I can say about \[SENSITIVE CONTENT HIDDEN\]. They have helped me tremendously. I hope this review finds the \[SENSITIVE CONTENT HIDDEN\] as I am a lifelong customer just from the exceptional customer support I receive not to mention the great software. Pros Everything about this software is great. There is not one thing that I dislike. This software has saved me tons of time than doing traditional paperwork. Im a lifelong custo.er. Cons There is nothing i dislike about this software. Review Source JP James P. Owner/Operator Used the software for: 2+ years ### "HAVING GORILLADESK SERVICE HAS SAVED MY COMPANY." March 15, 2018 5.0 Pros My scheduling, renewals, and sales have a combined growth of 40% with the utilization of the Software! My appointments are met on exact calender dates, which maximize my revenue. My people spend more time with boots on the ground, as compared to hours in the file cabinet looking for renewals, or contract updates. Any person with very basic knowledge, can operate this product efficiently and effectively! Cons The only one problem that I have encountered, has been the condition where weather, or telecommunications failure has not allowed me to contact the main software server directly. staff assisted us in getting out data for the daily routes produced, and the problem resolved itself within 1-2 hours. NO FAULT OF THE GORILLADESK PRODUCT.... Review Source JJ Jeff J. President Facilities Services Used the software for: 6-12 months ### "Excellent software for pest control business management - highly recommended!" August 13, 2019 5.0 Pros Gorilla Desk has a clean, simple interface that makes it very easy to use, but it has all the features needed to run a pest control business effectively. I evaluated many software options and actually started with another company. After a month or so of complicated training and quirky processes for simple daily tasks in the other system, I decided to shift to Gorilla Desk. I am very glad I did! Here is what I like the most: -simple, clean interface.... so easy to use and train others to use in a matter of minutes -regular processes are quick and easy - adding customers, jobs, invoicing, ect -excellent mobile app makes service delivery fun for the technicians -software is continually being updated with great new features added -great support Cons \-no negative to share. I am confident any small problems I have for my unique needs will be resolved in future updates Review Source TM Tyler M. co-owner Chemicals Used the software for: 2+ years ### "Best software for Pest control" December 6, 2019 5.0 Pros What I like most about this product is that it's very easy to use and is compatible with Apple and android. It also makes it easier to keep track of my clients and finances. Cons There's not very many badd things about the software other than every it requires internet or 4G in order to fill out the invoice. I also wish that they would add a feature to the invoice that would show how the customer how they paid for their service whether be cash, check or credit card other than just showing that it was paid with a 0 balance. Review Source EJ Eddie J. Owner Environmental Services Used the software for: 1-2 years ### "Great software" December 11, 2019 5.0 Have tried different scheduling software and this is by far the best. It’s built-in to grow with you as your company grows, it’s affordable, it’s easy to edit services and prices, it’s cloud based, the mobile app is amazing and easy, supports credit card payments, and easily integrates with Quickbooks Pros Love the customer service. They are very responsive. Also love they are constantly updating the program based on customer feedback. Cons Nothing to complain about. Every issue I have they quickly correct. Review Source SS Shane S. owner Consumer Services Used the software for: Less than 6 months ### "Great Software" October 5, 2022 5.0 Great Pros Great software, easy to use, process payments and manage my customer base both from the mobile app when I am out in the field to at my computer. Cons I wish there was more reporting on my active services to see my companies overall book value Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing GorillaDesk Easier use, cost Review Source JS James S. Operations Manager Chemicals Used the software for: 2+ years ### "We Like it" December 6, 2019 5.0 Very good Pros Easy to use for my tech's. Both the mobile app and the website are smooth and intuitive. Keeping track of jobs over our multiple tech's along with the ability to see this in real time is why we chose . Cons The invoice fields on mobile are difficult to use when writing service reports. I wish I could cherry pick features as the Pro has some features I would like to have but most I would never use. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.