# Page 2 | GorillaDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is GorillaDesk the right Pest Control solution for you? Explore 272 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130290/GorillaDesk/reviews --- GorillaDesk 4.8 (272) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of GorillaDesk ## Showing most helpful reviews Showing 26-50 of 272 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Jesse R. Owner Operations Facilities Services Used the software for: 2+ years ### "Scotia Pest Solutions loves Gorilla Desk " March 26, 2026 5.0 Its been fantastic , we've been able to compete with any global company using there easy to use software Pros Amazing customer support easy to use always offering updates and insights on growth , its a very versatile program with training resourced for staff Cons honestly I can't think of anything I out right don't like about gorilla desk, I guess my only issue its that my competitors get to use it too lol Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing GorillaDesk Ease of use, no pressure to buy, easy to learn and start small and scale with the business as it grows as we did Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Not flexible enough to use for growth , with gorilla desk we can grow and change things on the fly , easier to learn, with pestpac you'd need multiple office staff to run the software Review Source VR Verified Reviewer Biomedic Biotechnology Used the software for: I used a free trial ### "Ottimo software !!" May 26, 2024 5.0 MI sono trovato benissimo e mi ha aiutato tanto, bellissimo Pros offre una vasta gamma di vantaggi per le aziende che gestiscono lavori sul campo, aumento della produttività, migliora efficienza e molto altro.. Cons GorillaDesk può essere costoso per le piccole imprese, con piani mensili che partono da $ 79. Review Source CM Christi M. Co-Owner & Administrative Virtuoso Consumer Services Used the software for: 6-12 months ### "Meets all of the greatest software needs of our company and super easy to learn" March 13, 2018 4.0 Before using Gorilla Desk, I was using QuickBooks and Google calendar combined to handle our billing and scheduling. Now those two functions are combined in Gorilla Desk and the program actually makes BOTH easier! It also allowed a way for our technician to sign in and mark his own jobs complete and leave comments on customer accounts, which has been so helpful. The learning curve is quick and the customer service is on point. This software was an administrative godsend for us. Pros The quick learning curve, the ease of billing customers, and the super responsive customer service. We heard from others and experienced for ourselves that this software is extremely user-friendly. Our new technician had one 40-minute training session and was able to start using it the same day. And while it takes a bit of time to set up each individual customer profile, once it is complete, it is sooooo easy to do my billing! It allows you to set up an invoice template that you use every time and then can send or charge card on file with the click of a button. Billing used to take me about 30 minutes per day (using QuickBooks) and now takes about 3 minutes. Lastly, any time I've ever had a question about how to use an aspect of the software, the response from customer service has been super fast and friendly. Cons The look of the invoices. I previously used QuickBooks & Google calendar for billing & scheduling and while I find Gorilla Desk to be easier and more user-friendly on just about every level, the one thing that QuickBooks has over them (in my opinion) is the format and appearance of the invoices. The Gorilla Desk invoices are just not as clean and polished looking as I would like and they are not quite as easy to read. They did offer us the opportunity to upgrade the appearance of our invoices at one point, but it was going to cost extra money and I just didn't want to pay more on top of what we already pay for the software, which is more than QuickBooks. I kinda feel like great-looking invoices should just be part of the deal. But given that the other features of the program have been so much better than anything we've had previously, I was willing to make the trade off for slightly less appealing invoices. Review Source CI Chris I. Director Environmental Services Used the software for: Less than 6 months ### "The best developed software currently available (2017) for businesses 1-10 employees. " September 21, 2017 5.0 Efficiency - time saving. Cut down paperwork and emailing tremendously Improvement of company's image Happier staff and management More quotes / business leads / recommendations Pros In operation for 20 years with over 800 contract sites, scheduling work and Reporting had become a nightmare. I looked for Field software at tradeshows and online for years and never found one that was 1) easy to use and 2) that would do (and only do) all the operations involved in a pest control intervention. I tried out nearly 20 systems and GD stood out. Very few menus/tabs, yet everything is there: quotes, invoices, scheduling, drag and drop jobs, location map for Techs and Customers, Customised Service Reports with photographs, signature on mobile phones, Service History, Template emails, mobile app, etc. Menus: so intuitive and simple to use that one can go learn everything in a few hours without any need to contact support. GD developers managed to make something complex work simply, which most other programmers fail to do. Some of us don't even like using computers or do not have time to train staff, and for that reason every effort should be made to simplify the functionality of a software. GD owners run a pest business, and for that reason they understood what the software should do and how it should look. I used to work 50-60 hours a week and since we started to use GD in July I am now down to around 40 hours. Our staff in the office and on the road also love using GD, and customers are very impressed with the reporting. So well done the GD team and many many thanks for the impact you have on our day to day lives! Cons 1) Text service (for appointment reminder to customers) is not available in Europe yet. 2) Generic template emails could offer more fields to choose from (e.g. site address, etc.) 3) Time-off blocks could be better (colours, editable etc.) 4) You cannot check Service History (past reports) from the mobile app But what can I say... these are details in the overall picture: this software simply goes beyond any expectations a pest control operator may have. Review Source Response from GorillaDesk September 22, 2017 We appreciate your feedback Chris! Brent T. Owner Used the software for: 6-12 months ### "I am a very demanding client. I have been paperless since 1998! Gorilla Desk is almost perfect!" March 8, 2018 4.0 Streamlined my scheduling, work order and invoicing all into one package. Saving hours per week in otherwise redundant actions. Much better communications with my clients. Giving me better retention as well as recovering more past clients. Pros What I like most is the over all flow of the user interface. Especially in the mobile app. It is easy to navigate the service information. Sync's well with Google . Is good in both Android and iOS. The desktop ie browser is more powerful. Most of it's user interface is easy to navigate. Cons Cons: Hmm, I really don't want this to come across as if I am not satisfied with GD over all. Because I am. The biggest issues are two. First, the mobile app cannot do as much as it should. It is adapting quickly. I am just impatient. The other is, no ability to fully work offline. There is some offline editing . Just some cannot be accessed without an internet connection. Being a mostly mobile product, means dead spots of coverage are common. Make the mobile app as powerful as the browser app? You will have a runaway hit. Give 100% offline access? Perfection. Even with these minor deficiencies? I cannot imagine life without Gorilla Desk. I highly recommend for the solo operator like myself to the regional multi branch. Review Source BH Brandon H. Owner/Operator Chemicals Used the software for: 2+ years ### "Great tool to have" October 2, 2022 5.0 I love using it. It's easy to use, operates smoothly, any tune I have a questions support is fast to respond. It is truly a great product. I have been using it for years, switched a company I started working at from Brio Stack to Gorilladesk, and when I started my company just 60 days I ago. I had no doubt which software I would run. Pros I love how streamline it is. Everything flows so well together. The customization really helps me make it my own. Cons Only thing I can say as of know is the mobile app. Sometimes I need to add a product to my list and I can't. Some admin featured would be great. Review Source NS Nathan S. Owner Chemicals Used the software for: Less than 6 months ### "Hands down the best program Ive used." January 24, 2020 5.0 Quick Payments\* Easy to us software\* Great customer Service\* Very personable and professional\* Faster routing/ Job tracking\* Not to often when a company brags about how simple and user friendly their program is are they telling the truth and not misleading their services. With GorillaDesk in just a few days of the Free Trial. I knew this was the future to my business. \[SENSITIVE CONTENT HIDDEN\] truly has nailed this one right on the head. His staff is absolutely a blessing and so informed on the product. Keep up the great work and I look forward to growing with you guys. Pros Very reasonable on the operating price, the functionality of this program is so simple. I could teach my 15 year old son to operate a business using this! GorillaDesk simply makes life easy and stress free running a business. No more chasing paperwork and customers via mail. The simple email and or text reminders and payment options is wonderful. Used to take me 2-4 weeks to get paid for my out of town accounts and recently im seeing payments the same day! As a small business this is huge! I can go on and on all day about the things I like, all I have to say is Real Green systems, Pest pac and the others I have used. I will never go back. This is the cats meow!!!! Great job GorillaDesk..... Oh did I mention the FAST response from customer service, I pocket dialed Gorilla desk and wouldn't you know it, they called me back just to see if there was something I needed because they seen I had to try call... If that isn't A+ service! THANK YOU!!!! Cons Im yet to find anything. Gorilla Desk Simply makes life easy. Reason for choosing GorillaDesk The Free-trial made it easy to compare and the positive reviews as well as my friend informing me that this system was the cats Ass! Ooops, can I use that phrase here? Review Source BF Brad F. Owner Consumer Services Used the software for: 2+ years ### "Life is easier with Gorilla Desk" December 7, 2019 5.0 My customers are extremely happy with the invoice, online pay capability and reporting, when they are happy, so are we Pros The simplicity of this software make it very user friendly, the GD team are always a phone call away if a problem occurs or you just simply have a question. GD seems to always be open to suggestion and welcome the users feed back. It is also highly customizable for each companies needs. Cons We have been a user for a few years now. When we first started, the training on how to use GD was limited, even though recently, that has greatly improved, there are still alot of features we don't know how to incorporate into our daily use, I feel at times we are underutilizing some features of GD simply because we don't know how, nor have we been properly educated on getting the full potential GD has to offer. Reason for choosing GorillaDesk Simplicity and customer support from GD Review Source MA Mike A. CEO Chemicals Used the software for: 6-12 months ### "Best software out there!" February 5, 2024 5.0 love it because makes my work life simple without the gorilla desk I would not be able to accomplish as much as I do now. I enjoy using it. Pros User-friendly and constant updates are just a will-made app for the phone and great software for the desktop. Cons limitation on the phone app. Need more administrative permission on the phone app. Reason for choosing GorillaDesk Strong presentation and great marketing Review Source KT Kenneth T. Owner/Operator Used the software for: 2+ years ### "LOVE, LOVE, LOVE GorillaDesk" March 19, 2018 5.0 Pros \-Easy to use and teach to use -Customer Support is Awesome! Easy to message them through the system or email them. -Constant updating and adding many new functions and options at customers request -Mobil app is easy to use and lessons the chances of information getting lost between tech and office. -Mobile documents, less chances of missing paperwork from field -Texting and emailing appointment notifications with clients, our clients love this even the older ones. We thought a lot of our clients would not like this function, but they love it and they love the fact that they can message us through the system and they do not have to call us on the phone -Online storage of Credit Cards and the option for Clients to pay their bill with the Online Bill Pay option Cons \-Would like an option to email directly from GD and have the email stored in the system notes -Would like top notes for each location under a client, at this time there is one main top note and it shows up on all locations under a client. -Would like to lock appointment slots and have National Holidays show up on the Calendar -Able to make adjustments to Time Off vs. deleting and reentering it. -Client No Show Button (like the Reschedule) , we like to keep track of this. Review Source Matthew J. Managing Partner Used the software for: 2+ years ### "Great Service" March 13, 2018 5.0 Pros This program is best for companies that aren't that big like Orkin or Terminix. The program is well suited for newer companies looking to run from one to 15 employees and the routing options and software for using your phone in the field makes leaving a paper service slip a thing of the past. Cons Glitchs like all software, but the team will work with you on any problem til they are resolved. No phone interaction between the company and the customer. Email is great, but when you need something resolved, its usually when you are in the field and away from the computer, a phone conversation is always the best way to explain the problems that you are having. Review Source LT Lyle T. Owner Consumer Services Used the software for: Less than 6 months ### "Great product" January 8, 2024 5.0 Easy conversion, great customer service and follow-up. Pros UI is great, training resources are fantastic. Customer service is tops. Cons Cannot use for "Team/Crew Services" No payroll capabilities Reason for choosing GorillaDesk Short timeline so required best and fastest support. They started setting me up SAME DAY with no scheduled ZOOM meeting. Review Source CG Cathy G. Multiple Titles Biotechnology Used the software for: Less than 6 months ### "How to Train Your Gorilla" October 28, 2021 5.0 Pros Ease of use; ability to bar code items to keep track of items; the ability to collect & utilize data, as well as keeping track of technicians on the job. Cons We haven't found any cons as of yet. We'll let you know. Reason for choosing GorillaDesk The features & add ons are what intrigued me and they didn't disappoint. Review Source TG Tom G. Owner Consumer Services Used the software for: 2+ years ### "GorillaDesk for pest control companies " January 30, 2023 5.0 The few small problems that I’ve had have been corrected quickly. Customer service is definitely a high priority. Pros I like the the Chemical used and locations are on the work orders and invoices. The saves me from writing separate chemical tickets. I can also see what has been done in the past at each location. Cons I really haven’t had any bad experiences with GorillaDesk. Reason for choosing GorillaDesk I got the free trial and it was very user friendly. I made my decision day one. Review Source CC Crystal C. Office Manager Consumer Services Used the software for: 2+ years ### "Gorilla Desk is great!" December 11, 2019 5.0 Great! When we signed on, we knew that they were a new company and we would have the opportunity to help influence the development of the program features. Pros It is very intuitive and easy to use. It has all the features we need for our technicians in one place. They are able to perform all of their daily functions from the app. Cons As the Office Manager, I wish it had more reporting functions and we could pick and choose what extra features we wanted, instead of upgrading completely to pro. But I would not sacrifice my techs ease of use and functionality for my reporting. Alternatives considered [Briostack](https://www.capterra.com/p/160267/Briostack/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing GorillaDesk The functionality for my techs. It is easy to use and has everything a route/sales tech would need in the field in one app! The price point also made it very desireable. Review Source RS Ryan S. owner Facilities Services Used the software for: 2+ years ### "best software I could find for wildlife control" March 13, 2018 4.0 Calendar, customer CRM and invoicing. Pros Works on multiple devices, excellent calendar and scheduling. My favorite thing over the last two years has been the customer service. I understand the company has grown, but it used to be that the owner would answer my call with my first name, Ive bragged about it others. Now its a receptionist, but still great service. Cons Need work orders! I have requested this several times over the last 12 months or so. I make a dummy invoice on visits for my weekly customers, then add the info from those invoices to a "master invoice". This is a waste of time. I want a work order for each calendar event, then it adds to automatically to a billable invoice. I would also like an option to see emails that have been sent out, this effects multiple situations, ie. 1. customer claims email was never recieved (They get caught in filters alot), 2. I used to tell customers information or ask questions by email but when they respond, I only see what they write back, not my original text; so I always send info/questions from my email program instead. Review Source Mark S. Pest Management Professional Used the software for: 2+ years ### "G. Desk has consistently outperformed any other software we have tried" March 11, 2018 5.0 G Desk comprises are scheduling, records, some book keeping, product planning, reports, & we are not even currently using 100% of it's options. Pros G Desk innovates constantly, & has added numerous features since we began using it. They have an internal system that "polls" users for desired new content, & an impressive turn around in making those changes happen. Cons My least favorite thing is connectivity in remote regions. However, they have an offline mode now, so that has largely been mitigated. Review Source SN Stephan N. Owner of business Consumer Services Used the software for: Less than 6 months ### "Great software and excellent support" March 12, 2023 5.0 Great Pros Gorilla Desk is a great all round software package making scheduling techs, invoicing, receiving payment for services rendered and storing critical customer info easy to use. My techs can use their cell phones in the field to navigate to each location in need of service, make notes and complete reports for invoicing all at the touch of the cell app. And if we ever need customer support, Gorilla Desk is great to respond to our needs. Cons Nothing...Love it all. Gorilla Desk has thought it all through and I can't think of any changes I would make. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I needed a product that offered more than invoicing. Invoicing, scheduling and access with cell apps was what I needed. Review Source TC Trudy C. Owner Environmental Services Used the software for: 2+ years ### "Best pest control services software " September 22, 2020 5.0 Have used a lot of different software. I would not go back to the others. Gorilladesk gives me what I want and is constantly upgraded with new features to keep up with charges in the market. Pros App on homes for mobile use, all features available on desktop, videos to help you developed you understanding of all features that software can perform. Upgrades done at no additional cost Cons Network can get slow sometimes. Not all features are available for basic pricing structure. Drawing functionality of WDO reports needs improved Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing GorillaDesk Cost, desired functionality no there, mobility function not available Review Source SB Serge B. Owner Consumer Services Used the software for: 2+ years ### "It's easily the single most important investment I made in my new small business!" July 26, 2018 5.0 Again, too many to list but I would say that primarily, it put me in the same league as the big boys from day one as far as from a total professional standpoint. Also it allows a small business like mine to do the work of an office staff automatically and efficiantly. Pros Wow, where do I start? Fast and friendly customer support for starters. Value for the money. They keep adding new features which make an owner operator like me, appear to the customer, as sophisticated as the bigger companies! There's a ton more I can list but suffice it to say, I recommend this to anyone I know who has not only a pest control business, but any business with recurring customers. Keep up the excellent work GorillaDesk! I look forward to growing with you! Cons Are you kidding? I Love GorillaDesk!!! I literally cannot find one thing I don't like about it. If I had to nit pick, I would say that I'd love to see a weather widget incorporated on the calendar. But again that's not even a complaint. Review Source JF Jessy F. Owner/ Certified Applicator Consumer Services Used the software for: Less than 6 months ### "Saving Time & Money" June 20, 2021 5.0 GD has saved me a lot of time, daily and weekly, compared to the way we were invoicing. The scheduling has stopped the issue of letting recurring customers slip through the scheduling cracks thus saving potentially lost money and customers. Pros GD was easy to set up, is user friendly Cons Not enough personal/ live interactions. Even though most issue have been addressed with YouTube videos, I prefer more personal interactions. Reason for choosing GorillaDesk GD seemed so much easier to use and really like the look and workflow from scheduling, creating estimates, work orders to invoicing. Scheduling was also a big part. Some of the other products did not easily integrate with Quickbooks. Some did not integrate at all. Review Source JH Jason H. Owner Chemicals Used the software for: 2+ years ### "It keeps getting better" December 6, 2019 5.0 GorillaDesk wasn't my first software, but it will be my last. Pros This software was hands down the best one when I started using it 5 years ago. Now...its even better. With constant upgrades, it continues to meet and exceed my expectations. Cons When making changes from the computer, it takes a bit for the app to update with those changes. Constant refreshing is needed. Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing GorillaDesk Overall ease of use, web based software. Allows me to access my business from any computer Review Source JD Jeff D. Owner Consumer Services Used the software for: 2+ years ### "Best option for pest control software " December 6, 2019 5.0 I do not feel like I am just a number. GD continues to grow and adds features to their product. Pros Ease of use, customer service their updates were actually useful. Cons Doesn’t have all the bells and whistles Alternatives considered [Briostack](https://www.capterra.com/p/160267/Briostack/)[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing GorillaDesk The sales were very pushy and their plans reminded me too much of PestPac. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) It was outdated and they just wanted to get paid. Review Source JF John F. CEO Environmental Services Used the software for: Less than 6 months ### "Perfect" November 28, 2023 5.0 Pros Everything about this system is perfect. There isn't a single aspect of the business we do not use GorillaDesk with. Cons There is some slowness and occasional crashing, but very minimal. Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing GorillaDesk The automation that was built in — appointment reminders, follow-ups, automatic payments (with the Stripe integration). Review Source VR Verified Reviewer Owner Used the software for: 1-2 years ### "Easiest and most user friendly pest control software I have used." March 8, 2018 5.0 It has made growth in the pest control easier. Day to day task are easier as well. Pros I like that GorrillaDesk is easy to use and easy to learn for new technicians. It seems that customer support is always fast to speak with you. I use the chat feature the most. They have a facebook forum to give feedback and to also learn from other users. Cons There are a few things in the features I would like to see. Like a time stamp of the last person that may have moved or altered a schedule. Or technicians being able to see some of the other technicians schedules but not all. (Currently it all or none). On the map the pings location it would be nice to be able to just select individual techs instead of have everyone listed all the time. Last would be under reports being able to drill down and search further on most of the reports. 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