# Page 5 | GorillaDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is GorillaDesk the right Pest Control solution for you? Explore 272 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130290/GorillaDesk/reviews --- GorillaDesk 4.8 (272) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of GorillaDesk ## Showing most helpful reviews Showing 101-125 of 272 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HB Hugh B. Owner Consumer Services Used the software for: 1-2 years ### "Game changing software" December 20, 2019 5.0 Pros It totally did exactly what I needed done. I needed a way to schedule work efficiently and cheaply. Cons Would like to schedule things by an area. Not just from start to stop Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) Ridiculous pricing. Review Source Katelyn W. Lead Teacher Education Management Used the software for: 6-12 months ### "GorillaDesk is a Great Product" August 14, 2019 5.0 Pros I think it is th beste software you can get for what you use it for and it is very easy to use Cons None I like everything about the GorillaDesk software Review Source NB NATHAN B. Owner Environmental Services Used the software for: 6-12 months ### "Great for Businesses just starting out" December 6, 2019 5.0 Overall it is great and has saved us money. We haven't had any issues with it. Pros I love how simple it is, it does everything I need. I like that I don't need a separate app to add new customers. Cons I would like to be able to mass text or mass email our customers. Switched from [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) It was a cheaper option and did most of the smae things and some that are different. Review Source MM MIGUEL M. Owner Used the software for: 6-12 months ### "Outstanding service from the beginning and ongoing" March 8, 2018 5.0 Easy to use, easy for customer to read & understand, mobility & on the job access. It contains all the legal documentation needed for state & industry standards. Pros The easy setup & use of the program with all it's features. The support team is always available & knowledgeable to answer questions. The price is good especially with everything that's in the software. Cons Don't have any current issues with anything. The only thing that I wish is not a big deal but perhaps the automatic texting or email to customers wasn't an extra charge but already part of the monthly service. When I'm on the desktop & I search for a customer & try to go back it always takes me to the beginning instead of where I left off, not a big deal but at times it can be annoying. Review Source LB Launa B. Owner Chemicals Used the software for: 1-2 years ### "Outstanding in every aspect" September 26, 2019 5.0 The outstanding customer service has made my job much easier. Pros I love how easy this product is to use and the amazing customer service that is given. Any question that I have is easily answered by their team. Cons There hasn't been anything about this software that I haven't liked. The Gorilla Desk team is always improving and adding new options. Reason for choosing GorillaDesk customer service, reviews and price Review Source AG Antonio G. President Consumer Services Used the software for: 2+ years ### "GorillaDesk " December 11, 2019 5.0 Saves me time and money paperless. Pros Everything, is paperless, fast and serves times. Cons Information disappears sometimes, loss of information already set up tend to change sometimes. Reason for choosing GorillaDesk Yes, picked it at a glance. Review Source VM Vern M. Owner Consumer Services Used the software for: 2+ years ### "Happy with Gorilladesk" December 12, 2019 5.0 Time saved Pros I was using a program that I put together. Since switching to Garilladesk I have cut down my office work by 2 hours Cons There have been a couple of glitches but they were remedied with in the next day. Review Source BO Bryan O. owner Consumer Services Used the software for: Less than 6 months ### "So far gorrilla desk has helped our growing business keep track of new customers" March 15, 2018 5.0 was starting to gain more work than I could keep up with using pencil and paper and now I can see on a calendar what days I have room for more work. Pros Ability to remember what each customer is supposed to receive as far as service and to be able to reschedule them on the calendar. So far several customers love the idea of being able to pay via stripe right on the invoice. Had a customer that was late on one invoice and received a new invoice inquire why she received a new invoice days after paying and I was able to pull up her info and give actual dates on invoices and she payed on day of service were she was usually almost two months late. Cons A few things could work better, I bill many customers on the first of the month for mowing and pest control and these jobs scheduled just for invoicing clog up the calendar making it difficult to separate them from actual jobs. Also some days have mowing and pest work on same day and I would like to be able to color code different types of work. Small things like that should be able to fix and I hope they work them into the system Review Source CH Curt H. Owner/Operator Environmental Services Used the software for: Less than 6 months ### "Great app" February 16, 2022 5.0 Good Pros Easy to use. Easy to manage. Nice feature where customer can pay online. Cons The only thing I would change is to add a feature in settings where the techs signature is automatically added to all invoices and documents since they all require a signature anyway. Instead of going into edit invoice to add signature. Review Source PG Patrick G. Owner Used the software for: 2+ years ### "Amazing software. Does everything I need and is super easy." March 15, 2018 5.0 Keeps my business on point. Pros I love the simplicity. I also love the versatility that its available on all platforms. I also like that the design team listens and are available. I've used others but this is by far the best. Cons Nothing to dislike. Ive used it for 2 plus years and everything is still smooth. If I have to have a con it would be some admin things arent on the app but that's ok with me. Review Source KO Kara O. Office Manager Chemicals Used the software for: 1-2 years ### "Gorilla review" December 16, 2019 5.0 January 2020 will make it one year we have used gorilla desk and we love it. Pros I like the format I can see whos (customer) were and when, Cons Just little things I wished were tweaked for me. I understand making the program is like cooking food. It has to be bland because not everyone likes spices. So it has to be programmed for everyone to use and enjoy. Reason for choosing GorillaDesk the reviews. Review Source CK Crosby K. Owner Consumer Services Used the software for: Less than 6 months ### "Amazing Service Product - LOVE IT" September 6, 2022 5.0 I can't say enough good things about Gorilla Desk. Pros Easy to use. Tech savvy. Automated. Clean appearance. Gorilla is thinking a few steps ahead for you. Cons Be able to add pictures to invoices. Graphing documents for termite jobs. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Previous company Review Source SM Sterling M. Owner Used the software for: 1-2 years ### "Success and Growth Obtained" April 6, 2017 5.0 I have been able to expand into 7 markets in 5 years with the help of a Gorilla. My staff and I are managing all of these locations from one central office with ease. There is no way I would be able to do this without Gorilladesk. It has helped me to scale the business in a way that would have been far more complicated and costly otherwise. I have been told at state inspections that the system we use and the invoices that are generated are "perfect" and "beautiful". The Documentation is complete, paperless, and secure. Gorilladesk is truly a gift from God. Pros It is intuitive, therefore it is easy to train all employees to use it. It is pleasing to the eyes. Review Source AR Adriana R. Partner Used the software for: 2+ years ### "Easy to use, love the app, allows me to work and not worry about my clients." March 12, 2018 5.0 Pros The #1 thing about this program is its ease of use and it's affordability. GREAT program! Easy to use at the office and technician loves the ease of the app. Cons The biggest con is the program doesn't have termite software. We are in CA so everything is over-particular and unfortunately we need to pay a separate software fee to another company to be covered and get what we need. Review Source BT Brittany T. Operations Manager Used the software for: 1-2 years ### "Totally Awesome CRM! " July 11, 2016 5.0 I came in to run my dad's pest control company and new very little about business or pest control! In large part because of Gorilladesk I now am the COO and keep close stats on everything that's going on! Our techs love the program and I love it and it's changed our business dramatically Pros I love all the stats and how to print work orders and invoices! Our clients love paying online and availability of auto pay. Cons One thing that I'd like to see improved is personalized emails. I'd like to have canned emails that go out with saved wording specific to the service rendered. Review Source Response from GorillaDesk February 25, 2017 Appreciate the love Brittany! WH Windell H. Owner Consumer Services Used the software for: 2+ years ### "Owner operator " December 6, 2019 5.0 They are willing to help and always improving there product so it not out dated. Pros Very easy to use. Staff are available to help if there a problem Cons Nothing everything has been great with gorilla desk. Review Source MA Mark A. Owner Environmental Services Used the software for: 1-2 years ### "Great software" October 9, 2018 5.0 Awesome software. I've even offered to buy the company. Pros Mobile use ability. The software runs independently on a Mac Cons The lack of ability to be able to design tech signature. Lack of ability to integrate other credit/debit card processing like Square instead of Stripe. Stripe charges fees on the total charge while square charges fees on the charge minus sales tax, plus square deposits in my back within 24 hrs. Stripe makes you wait several days if not a week or more. Be that as it may, its a small price to pay for excellent software. Review Source BW Becky W. Office Manager Consumer Services Used the software for: 6-12 months ### "Wildlife and Pest Control usage" December 6, 2019 5.0 Overall excellent excperiecnce with easy to understand online training videos. Pros Map features, drag and drop appointments, ease of invoice, online training Cons Stripe difficulties at times, too easy to permanently delete info in some areas, unable to remove tags from tag list, no pre-fill tax rates by zip code, payment option prefills with credit card where this would be better if had to manually choose payment method each time so no errors using wrong card or meant to pay by check and card auto filled. Review Source BD BLAIR D. Owner Public Safety Used the software for: 1-2 years ### "Scheduling software" January 8, 2019 5.0 This program has really helped with our scheduling shortfalls Pros Very simple and easy to learn. Great customer support Cons Pricing is in USA dollars so for a Canadian company that makes it tough Review Source BO Brandi O. Owner Consumer Services Used the software for: 2+ years ### "Gorilla Desk is intuitive and not heavy in unnecessary info or clicks for the user." March 12, 2018 5.0 Time saver. Document storage. Ease of use. Pros I love the ease of use of this software. Customer service responsiveness is excellent. They are always growing and expanding based on customer input. Cons I really wish I could see a month at a glance on the map with each of the days shaded differently. It would also be wonderful to be able to see a service type per year on the map. Review Source GZ Greg Z. Owner / operator Used the software for: 2+ years ### "Easy to use and everything you need is at your finger tips. " March 16, 2018 5.0 Pros I can send all my invoices to my customers e-mails, my customers can pay on-line ( which I have been told by customers it's easy ) I can access all my customers info from my phone, I-pad or desk top computer. I am able To take credit card payments, Cons That I have to pay monthly for the service, I wish I could pay one flat fee and get the same software. Review Source VR Verified Reviewer Owner Chemicals Used the software for: Less than 6 months ### "I am learning the process and getting a better understanding" March 9, 2018 5.0 It makes the book keeping much easier. Pros How easy it is and looks very professional to our customers. I love that we can be in the field and are able to look up peoples address. I also love that you can add notes. Cons We are struggling with the online quickbooks. We have a desk top version and was told that would be adequate and when we purchased it we were told we would have to buy an online version. We are struggling with that process. Review Source JU James U. Owner Environmental Services Used the software for: 6-12 months ### "Best investment " December 11, 2019 5.0 My experience has been great I purchased this when I first started my business and it’s been my best investment Pros What I like most is that it’s very easy and if I have any questions support is quick to get back to me Cons Honestly there is nothing I don’t like about it so far Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing GorillaDesk The price was very fair Review Source FR Felicia R. Office Manager Used the software for: 1-2 years ### "Have not had an overall bad experience with the software system. Fast response from customer service" August 25, 2017 4.0 Pros Easy to learn to use - self explanatory for the most part- love that you are able to click and drag jobs to different technicians as that makes arranging the schedule much more easier! Cons You can't see if a customer receives a text that is sent as a reminder - so if they say they have not received the reminder via text I have no way to prove if they actual did receive it and if they did not why they didn't. Review Source Response from GorillaDesk August 25, 2017 Hi Felicia we appreciate you. You should be able to see your SMS reminders inside the chat communicator. Have a great day! RW Ryan W. CEO Consumer Services Used the software for: 2+ years ### "Gorilla Desk Does it All!!!" December 9, 2019 5.0 Pros We really love the fact that we can use gorilladesk to do 95% of everything in our company! Cons \-just needs to get a few more features like online scheduling Review Source Talk to a Capterra advisor for free and get results within 15 minutes.