# Page 6 | GorillaDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is GorillaDesk the right Pest Control solution for you? Explore 272 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130290/GorillaDesk/reviews --- GorillaDesk 4.8 (272) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of GorillaDesk ## Showing most helpful reviews Showing 126-150 of 272 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CW Courtney W. Owner/Office Manager Environmental Services Used the software for: 6-12 months ### "Extremely user friendly" March 9, 2018 5.0 Easy, clean program. We love the email invoicing and the partnering with stripe. We receive a lot of positive feedback about how easy it is for our customers to pay using the embedded stripe link. Pros I have used two other pest control software programs, they were too complicated and difficult to use. Gorilla Desk is the complete opposite, very easy to use and streamlines our customer database and invoicing system. Cons It would be nice to be able to send out an invoice for a customer for a particular property that didn't show the account balance on the invoice. We have a lot of property managers that we do business with and this causes confusion for their clients when they send them the invoice. Review Source AD Andrew D. Owner Used the software for: 1-2 years ### "great customer service,I feel that they legitimately want to make a better product for pest control" March 9, 2018 4.0 Pros ease of use and streamline a lot of the different factors of pest control into one system. route optimizer is nice and give you a lot of flexibility to customize after it works.. overall the support team is excellent, there are some things they can't do but they tell exactly why and it makes sense...great people for pest control companies.. Cons some of the features cost extra and they don't have a way to review previous email sent through it. it does not send auto receipt online payments. Review Source DG Denice G. Corporate Secretary Consumer Services Used the software for: 1-2 years ### "Great Product!" December 10, 2019 5.0 Love the product, so glad we switched! Pros This software really helped us streamline and improve upon our collections and A/R. It has reduced the daily job responsibilities for our office staff. Cons Some of the credits/syncing can be difficult, however, they are constantly working on improvements and updates. Review Source LB Logan B. Owner Consumer Services Used the software for: 1-2 years ### "Very good software & affordable " December 6, 2019 5.0 Pros I love the ease of use and how it grow with my company. I love that Gorilla desk is constantly adding new features. Good product Cons I wish that I know what all of the buttons and features were designed for. I don’t alway under stand what to purpose of some of the features are. Reason for choosing GorillaDesk Cost savings. Review Source DL David L. Owner Chemicals Used the software for: Less than 6 months ### "Premium product. " December 3, 2021 5.0 Very pleased. Pros Ease of use in the field and greater customer support. Cons So far I have liked everything about GorillaDesk. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Wanted a product more specific to this industry. Review Source AG Amanda G. Office Manager Used the software for: 2+ years ### "Gorilla Desk is so easy to use and manage. Does everything we need!Customer service is great. " March 9, 2018 5.0 Pros Gorilla Desk is easy to use & understand, it doesn't require hour of training. It makes scheduling, billing and notifying the client easy. It can be customized to fit the services our business offers. Cons One thing that would be nice is to be able to do more customization in the design of the invoices and/or the estimates. Review Source LB Lisa B. Owner Environmental Services Used the software for: 6-12 months ### "Gorilla Desk is easy to use, the customer service is amazing and the price is completely reasonable" March 9, 2018 5.0 Helps me run my business without a secretary! Pros Ease of use and customer service. This is point and click software, super easy to learn. When you don't know how to do something, customer service is "Johnny on the spot". I was most impressed when, in the first 60 days, someone was actually reviewing my services and calling me to make recommendations to ensure I was getting the most from the software. That was awesome! Cons Some features that are only available when you upgrade to the more expensive version are needed by smaller companies, but the price for the pro version is not in the budget for the really small operations like mine. Review Source BB Braydon B. Owner Used the software for: 1-2 years ### "Great product at a great price! Does everything we need it to." November 15, 2017 5.0 They're continuing to improve the product with new updates constantly. Anything we have wanted different it ended up becoming a new feature that they have added. Pros Gorilla desk is very easy to use and we have found if we have questions or issues they are quick to respond and help us in anyway they can. It has totally helped our business grow and make it easier to manage your clients and customers. I would recommend it to anyone else looking for software for their business . Review Source Response from GorillaDesk November 16, 2017 We appreciate you Brayden. OT Oberlin T. Owner/Operator Chemicals Used the software for: 1-2 years ### "Great Product" December 21, 2019 5.0 Great product and Great service Pros Has pretty much everything I need, easy to use and best customer service. Cons Coming from a different company and having used another software, there is something I would like implementing however they are constantly improving different features. Review Source BC Benjamin C. Co-Owner Chemicals Used the software for: 1-2 years ### "It's simple enough to learn shortly, but robust enough to meet your needs." March 8, 2018 5.0 Converting all paperwork to digital cloud based pdfs Pros The simplicity of the program and the absolutely amazing customer service. Rep and the team are constantly reaching out to the customer base to see what features we would like added and they're constantly turning out new features. Cons We're a small company so we're only paying for two schedules which isn't that bad, but as the company grows you have to pay for individual schedules which add up easily with multiple techs. Review Source MF Monique F. president Consumer Services Used the software for: 1-2 years ### "Great experience this software makes it easy for all of our techs." March 13, 2018 5.0 Being able to do daily business and routes with ease. Follow ups of customers. Pros Being able to be paperless. Our techs can do everything on their tablets. The fact that even our call center can schedule our clients. The user friendly features of this software. Just wish it could also be available in french but we love it anyways. Cons I wish we could customise reports as we want and need them with different fields that we could tick on or off for every kind of reports. Review Source SM Sam M. Owner Environmental Services Used the software for: Less than 6 months ### "Highly Recommend For your Business!" March 16, 2022 5.0 Pros Gorilla Desk offers everything I need to operate my business on a daily basis! I highly recommend this product and customer service is A+ Always available to help in any situation and very quick response to your needs! Cons Nothing! Very happy with product! offers everything I was looking for to run my business! Review Source MR Manuel R. Owner/Operator Recreational Facilities and Services Used the software for: Less than 6 months ### "Best Decision " April 30, 2022 5.0 I love it. Pros It's so easy to use. The clients love it. I'm so glad I went this route for my business. Cons My route I'd in the California Desert sometimes I go to areas with no reception and I have to wait til the end of the day to input 17 stops. Kinda of sucks but it does not take long. Review Source AC Annette C. Owner Used the software for: 6-12 months ### "Happy with the program...keeps getting better" March 15, 2018 5.0 Pros I like the fact that I can track my techs. The ease of use is great! Tech support is AWSOME! Also the face that they listen when you have a suggestion shows me that they are really interested in putting out a quality produce that has as many of the necessary features that most companies will need Cons Some very necessary features need to be added or tweaked. Not all features are accessible from the app. Review Source MC Mike C. Owner Consumer Services Used the software for: 1-2 years ### "Great product " December 6, 2019 5.0 Pros Easy to use, great customer support, easy to set up. Cons Not so much of A con now with the recent update. But there is no way to upload a document that may have been printed and signed them emailed back prior to the ability to have estimates digitally signed. Review Source AW Adam W. President Used the software for: 2+ years ### "My company has been with GorillaDesk for over two years now. Always improving and upgrading system" March 12, 2018 4.0 Pros Ease of use and functionality . Very intuitive software. The program allows us to be paperless and saves 8-10 Man hours a week minimum. Cons Occasionally there is down time when upgrading system. They offer support during these times and they are less frequent in occurrence than they used to be. Review Source MV Mario V. Owner Used the software for: 2+ years ### "Use friendly" March 9, 2018 5.0 Pros The software is easy to use and modify to fit every company needs. It's a great way to keep track of my accounts. Cons I couldn't find phrases that I can add and use where I need them. For example, that in the notes space, it should be pre-written words that I can choose when I need them. Review Source JG James G. Pest Control / Owner Consumer Services Used the software for: Less than 6 months ### "software" May 17, 2023 5.0 Great so far Pros scheduling. billing and route optimizer. Ease of use and customer support Cons difficulty moving jobs to later in the month Review Source TW Tim W. Owner/Technician Environmental Services Used the software for: Less than 6 months ### "Starting up my own business" June 25, 2021 5.0 Fantastic! This was a huge relief to so many fears I had about starting my own business. Pros The simplicity and the constant on hands help immediately. Cons Nothing really. Everything was good I just am very computer inept so this app worked excellent for me. Review Source CG Charlie G. Administrators, tech Used the software for: 1-2 years ### "ease of use and much happier with the system." March 12, 2018 4.0 Pros Being able to pull up my customers information and edit it wherever I am. Accepting payments at the time of service, and running every kind of reports I need. Cons I wish I could adjust more customer information like addresses and such in the app. I also don't like that when I'm in a area with poor reception I can hardly do anything. I wish there was a offline mode that will save information until you can get into a better area. Review Source DP Danielle P. Owner Used the software for: 2+ years ### "Easy to use!" March 15, 2018 5.0 Pros It is easy to move from estimate to payment with a few clicks. Customers are easy to enter and job schedules are easy to print off Cons There is not an easier way to create jobs when already in customer data base. Have to back out from payment acceptance in order to add a job Review Source CM Charles M. Owner operator Consumer Services Used the software for: 1-2 years ### "Perfect software " December 11, 2019 5.0 The scheduling of customers and automatic emails makes it worth every penny. Pros The ease of use on every aspect of the software. Cons Nothing about the software is bad or hard to use. Review Source DM Daniel M. Owner Used the software for: 1-2 years ### "Great experience if you need something they get back to you quick Great software for a small company" March 8, 2018 5.0 Pros Easy to use and teach technicians to use. Running end of month reports is easy. All in all very good software. Cons Itemize Invoices by line items for a report. Wish there was a mobile app map to track techs gps location. Review Source AC Adam C. VP Used the software for: 2+ years ### "GorillaDesk has been a tremendous blessing to our company." March 16, 2018 5.0 Pros Support...the team is great and fast. It is like they are partners in helping our business to succeed. Cons We like the progression of app functionality, we just wish it was happening faster than it is. We did like to be able to pick our own credit card processor. Review Source HÖ Harun Ö. Designer Graphic Design Used the software for: Less than 6 months ### "All things together" September 5, 2023 5.0 We can control our designs, social media content and general business. We can easily make post-sales invoicing. Pros Thanks to the Gorilla desk, we were able to gather all our work in one place and manage it from there. We are no longer afraid to open up to all markets. Cons It provides us convenience in solving problems such as planning, invoicing and management of our work while working together. We have not yet encountered a bad or weak point. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.