# Page 7 | GorillaDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is GorillaDesk the right Pest Control solution for you? Explore 272 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130290/GorillaDesk/reviews --- GorillaDesk 4.8 (272) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of GorillaDesk ## Showing most helpful reviews Showing 151-175 of 272 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Christine D. Owner Consumer Services Used the software for: 2+ years ### "I have always had a great experience with rep and his crew at gorilladesk. I highly recommend !" March 12, 2018 5.0 Pros I've always appreciated the ease of use and quick response from tech support. Ease of set up and billing is great too. Cons Just a few options that have not been added yet. We would like a mileage report, and daily money earned to be shown on schedule. Review Source AS Alan S. President Used the software for: 2+ years ### "For a mid size company it does a great job of reports, scheduling, and support us frat. " March 10, 2018 5.0 Pros Easy to set up new customers and and jobs. Was up and running in hours. App is easy to use in phone. Software sends out reminders for everything. Cons account optimizer does not link accounts to time if a day or how long serve take in larger homes. Review Source MW McKay W. Owner Facilities Services Used the software for: 6-12 months ### "Total lifesaver. " March 23, 2018 4.0 Pros I have tried running a business using spreadsheets and sending bills and collecting payments manually. Using this app has replaced 40 hours a week worth of work. Cons I don't use it for pest control and my appointments don't last longer than 5 min. I am unable to see in the app who is my next appointment unless I change it to an appointment of 30 min or longer. I then have issues using the route scheduler due to having 50 appointments in one day. It will just push them to the next day. I wish you could "force" all appointments to stay in the same day. Review Source KG Karrie G. VP Used the software for: 1-2 years ### "Overall its been good" March 13, 2018 5.0 It has helped our business streamline everything thing to one main system and keeping it consistent for all staff. Pros I like to billing function, emailing of invoice, and the ability to run reports. The schedule (calendar) is great to. Cons Not being able to see the notes put in from the tech onto the customers invoice for them to read. Not able to attach the WDO from gorilladesk to the customers invoice at the same time. Review Source SC Summer C. Receptionist Used the software for: 2+ years ### "It's been very helpful for our pest control business and has helped us manage our customers well." March 16, 2018 5.0 It's great for small businesses and the user interface was easy to pick up. It helped keep all of our customers in order and to keep track of all of ur routes. Cons At this time there isn't anything that immediately comes to mind in regards to the negatives of this program. Review Source KS Kendall S. CEO Consumer Services Used the software for: 1-2 years ### "Tight Wads this software pays for itself! Easiest program ever... But crazy powerful. " October 11, 2016 5.0 Since I was young I have always been in management. I have made a lot of Companies more money thru the years by working smarter. This software will ad to your bottom line.. Well worth the cost. BEST TECH SUPPORT EVER! You will love this program. My guys love this program. Pros ease of use Can train your guys and gals in minutes. Cons recording of weather and then one day I work up it was on the app So nothing! Review Source Response from GorillaDesk October 11, 2016 We appreciate you Kendall! RM Roger M. Owner Consumer Services Used the software for: Less than 6 months ### "Nice Product" November 29, 2021 4.0 Pros I have been used to using Pestpac software in my previous workplace but I chose GorillaDesk for my own business because of cost, ease of use, and help during the trial period. I continue to find out things I can do with this product three months after purchasing it for my business. Cons Need a better way to add the delusion rate to my paperwork. I now have to write it every time for every chemical. Would like more documents from my state. Currently, there is non specific to my state. Review Source TM Travis M. Owner/Operator Used the software for: 1-2 years ### "I've used multiple pest control software and by far gorilla desk is my favorite. " March 8, 2018 5.0 Pros Gorrila Desk is very easy to use. At a moment I can check what's going on in every aspect from the schedule to the financials. Every time I have had to use customer support they have immediately been very helpful. Cons What I like least about Gorilla Desk is there are a few features that would be helpful. But Gorilla Desk is constantly updating and and offering new features every day Review Source CB Charles B. Owner Individual & Family Services Used the software for: 6-12 months ### "Should have done it sooner" December 7, 2019 5.0 Customer service is quick and very knowledgeable about their product. Best customer service hands down. Pros I liked how easy it was to set up and it can be used on multiple devices. Cons That your limited on the mobile app from the desktop version. Reason for choosing GorillaDesk The fair pricing makes it perfect for a one man show and the reviews from forums about customer service. Review Source Claire Q. Brand & Marketing Consultant Used the software for: Less than 6 months ### "Fundamentally great, excellent customer service, looking forward to the new developments" March 8, 2018 4.0 Pros Quick and easy to set up, and get running. Price point is accessible for those starting out, as well as larger businesses Help team is really responsive. Cons There is limited flexibility in a few areas which could be improved. No integration with Xero Review options would be a great addition Review Source RS Rena S. Office Manager Consumer Services Used the software for: 1-2 years ### "Super easy to use. Customer support has most answers for you within minutes. " March 8, 2018 5.0 Ease of use. Increased Credit card payments. Pros Customer support is the best. Gorilla Desk listens to their customers and is always adding new features that improve performance. Cons I hate that you have to open notes from each job to view them. It would be great if they showed up on the next work order or there was a notes tab the techs could use that would show all the notes at once. Review Source BK Brandi K. Owner Environmental Services Used the software for: Less than 6 months ### "Perfect for Our Needs" March 2, 2023 5.0 Pros So far we like everything about this software. Cons Nothing at this time. We will continue to use. Review Source DH Derik H. Owner Consumer Services Used the software for: 1-2 years ### "Awesome Pest Control Management Software" April 7, 2017 5.0 Awesome pest control management software for a small company. GorillaDesk makes running my business easy and efficient. This program is incredibly affordable and adds a level of professionalism that is not always seen from a small company. Highly recommend to anyone who needs a reliable software to help manage your company! Pros Ease of use, affordable, comprehensive, professional Cons Drag and drop jobs from mobile not an option. Review Source Response from GorillaDesk April 7, 2017 We appreciate you Derik! SL STEPHANIE L. Office Manager Facilities Services Used the software for: 1-2 years ### "Gorilla Desk in a super easy system to use when you have a small business " March 8, 2018 5.0 Showed us what we used from the system and what further information we were looking for. It's a great stepping off software for growing pest control companies. Pros The ease of use between technicians and the office. The customer support is Amazing! Super great system for small businesses. Cons There was little room for growth, and the availability of information you can pull from the system is limited. Review Source HS Hoke S. President Used the software for: 6-12 months ### "Very easy to use and understand. The Gorilla Desk staff is very helpful and attentive. " March 9, 2018 5.0 It has freed up alot of time. I dont spend hours printing and re-entering invoices into my old out dated system. Pros The ease of scheduling recurring jobs and how it enables companies to go completely paperless. Gorilla Desk is perfect for a starter company or a large corporation. It makes billing, tracking materials, and schedules extremely easy. Cons I wish there was a few other features available, which I know the gorilla desk team is working on. Sometimes the route optimizer is less than ideal when it comes to some geo-coding issues. Review Source Billie H. Independent Business Owner Used the software for: Less than 6 months ### "Amazing Saves so much time" July 25, 2018 5.0 Pros Gorilla desk is amazing. It allows me to use less paperwork and also makes scheduling a breeze. I love that it combines all of my needs into one program. Cons The price is a bit high for me. I would prefer to pay less in all honesty. I can't really justify paying for this software. Review Source AS Allen S. Owner Chemicals Used the software for: 1-2 years ### "Look " December 6, 2019 5.0 Great Southwire. Awesome customer service. Pros Easy to use. In the office or Field. Easy to Teach your employees how to use. Cons Some things it doesn’t have that I’d like to use Review Source AH Andy H. Field Supervisor Used the software for: 6-12 months ### "So far so good" March 12, 2018 5.0 Pros Easy to use and simple format. Great customer service also. Schedule is so easy to figure out. Price is our favorite thing about GD. Very helpful reports as well. Cons Not a fan of the monkey logo, it is a little juvenile looking. Also wish there was a way to send out mass emails to potential customers or leads. Review Source TM Travis M. Owner Environmental Services Used the software for: Less than 6 months ### "Best Pest Control Software period" March 5, 2022 5.0 Pros Everything and more....there's to much to describe. Cons When theres no reception for service you cant fill out some of the options on invoices Review Source KJ Ken J. Used the software for: 2+ years ### "Excellent software" April 7, 2017 5.0 GORILLADESK keeps my business flowing smoothly. With the email and sms confirmation ability it minimizes my phone time and allows us to focus on the business. Would recommend all pest companies to use this amazing software Review Source Response from GorillaDesk April 7, 2017 We appreciate you Ken! MD Mario D. Pest control Chemicals Used the software for: Less than 6 months ### "Amazing " October 30, 2022 5.0 Amazing app Pros This app is amazing! Easy to use! I love it Cons Nothing is wrong with this app. I love it all. I wish I could have contracts in my version, without having to pay so much for the full version. Reason for choosing GorillaDesk Reference from a friend Review Source ED Evan D. Business owner Chemicals Used the software for: 6-12 months ### "Gorilla Desk " December 11, 2019 5.0 Everything has been great! Pros So easy to use! It’s superior to everything else we have tried Cons Could have better routing ... I may not be using it to it’s full capability but it it could route my jobs by location instead of time scheduled that day it would be great Review Source JJ Joshua J. Owner Used the software for: 2+ years ### "Been with GD from the beginning of my business, have never had an issue " March 16, 2018 5.0 Pros Ease of use. As soon as I started GD, I knew pretty much how to navigate through the software to set everything up quick! Cons Needs to have alittle more usability from the Mobil platform. Review Source SP Shane P. Owner/trained monkey Consumer Services Used the software for: 1-2 years ### "Easy to use, all the features I need!" March 8, 2018 4.0 Runs my whole company seamlessly. Pros Minimal learning curve, powerful, off site storage of customers, awesome integration, works flawlessly on multiple platforms, easy to train users, great reports. Cons Not having all desktop features on phone, having to have pro version to do docs, no area for square or linear footage, no offline usage that matters Review Source TS Tim S. Owner Facilities Services Used the software for: 1-2 years ### "Excellent Service Based Business Program" August 16, 2016 5.0 I used gorilladesk for scheduling and billing for a mosquito control business. As with any software there is a bit of a learning curve at the start but once you get the hang of it it is super simple and easy to use. Pros Ease of use and general simplicity Cons Occasional bugs, but GorillaDesk was always quick to respond, resolve the issue and open to feedback. Review Source Response from GorillaDesk August 16, 2016 Thanks Tim, we appreciate you! Talk to a Capterra advisor for free and get results within 15 minutes.