# Page 8 | GorillaDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is GorillaDesk the right Pest Control solution for you? Explore 272 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130290/GorillaDesk/reviews --- GorillaDesk 4.8 (272) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of GorillaDesk ## Showing most helpful reviews Showing 176-200 of 272 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Moshie C. Owner Environmental Services Used the software for: Less than 6 months ### "Pleased with the software " May 29, 2021 5.0 It is very functional especially for the field of work I do. Everything about this software goes hand to hand with what I do on a daily basis. Pros I like the software so much I already told other friends in the same industry about it. It is very easy to use. There a tutorial on program that help you every step of the way. The customer service is remarkable. Cons The only down fall to it is nothing keep doing a great job with this software. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing GorillaDesk A friend of mines had referred me. Review Source ET Ethan T. President Environmental Services Used the software for: 6-12 months ### "This is by far the best pest control software we've ever used!" April 7, 2017 5.0 We're a 20 employee company that's used several different programs to run our business. We found Gorilla Desk after becoming exhausted with our previous software company's lack of progress at integrating their systems into the "age of technology". We never expected Gorilla Desk to perform as well as it does, and we couldn't be more satisfied with the program! We highly recommend Gorilla Desk to everyone. Pros This is the simplest software that we've ever used. Our office was fully trained in just 2 days! Cons We haven't found any problems with Gorilla Desk. Review Source Response from GorillaDesk April 7, 2017 We appreciate you Ethan! MN Matthew N. Owner Consumer Services Used the software for: 6-12 months ### "A wonderful tool to keep track of my pest control business. The auto features are the best!" March 8, 2018 5.0 It has saved me a tremendous amount of time on scheduling and confirming appointments. Pros The automated features make scheduling and sending and paying invoices etc a breeze. I also love the built in texting/SMS feature. You can speak with your clients instantaneously! Cons Manually adding which customers get auto updates.. that includes picking email address and phone number. It would be nice if you can add a customer and chose right there and then on how to setup the auto features for their account. Review Source MV Marlin V. Owner Environmental Services Used the software for: 1-2 years ### "Ease of use" December 11, 2019 5.0 Chemical tracking Pros GorillaDesk is very easy to use and implement. Cons Generic invoices. Unable to create or modify Review Source SW Stefanie W. OFFICE MANAGER Chemicals Used the software for: 6-12 months ### "Great software for a great price!" December 11, 2019 5.0 Implementation and learning curve was very easy. Very impressed with customer service. For the features and price, Gorilla Desk is great! Pros Ease of use. Customer service was always very friendly. Cons No way to do termite renewals. Would like to be able to email directly from customer account. Review Source BL Bobby L. Owner Used the software for: 1-2 years ### "GorillaDesk is great for a one person company. " March 8, 2018 4.0 Pros Easy to use, mobile app has everything I need when I'm in the field working. I can pay by the month, where other services wanted a year's payment. Cons Can't change the color scheme and can't permanently have my customer list in numerical order. Not all features are available on the mobile app. Review Source KK Korey K. President Used the software for: 1-2 years ### "Very easy to use, staff is responsive" March 8, 2018 5.0 Pros I really like that the technicians can send estimates, take payments, and fill out documents right from their phone. The ability to add Documents is a plus. Cons The con we have is that the Crm isn't as robust as we'd like. Doesn't tell you when the next service for a customer is due Review Source HS Heidi S. Owner Used the software for: 1-2 years ### "Great software! So easy to use and the support is stellar. " March 15, 2018 5.0 Pros The mobile app is so great when on the go. I can easily schedule my day and send invoices from the field. The desktop app is also great, I love the reporting. Cons I would like to see some reports available from the mobile app but I really can't think of an actual con to this software. Review Source DM Daniel M. Owner/operator Used the software for: 1-2 years ### "Very easy to use. " March 9, 2018 5.0 Pros Awesome phone app able to work using phone instant e mail to send estimates and print out documents on the fly Cons would like the capability to add new products on phone application. Also would like to have option to save e mail addresses when e mailing invoice or estimate Review Source KC Kipp C. Owner Environmental Services Used the software for: 6-12 months ### "Very efficient " March 12, 2018 5.0 Keeps us organized with schedules and with it being on phones its always with us when we need it Pros Ease of use and geared toward industry. We like having it on phones and laptops. The program has all our industry forms that we use all in one program. Also syncs well with book keeping program Cons We are in an area where sometimes its hard to get cell or internet service. But with a little planning we are able to work around issues Review Source FR Felicia R. Office Manager Environmental Services Used the software for: 1-2 years ### "Very easy software system to use. " March 15, 2018 4.0 Pros Easy to navigate customer accounts etc - sends out daily reminders via text messages and email - easy to reschedule if need be Cons Sometimes the software can lag a little.. Sometimes mapping can be not accurate but for the most part functions good enough. Review Source eF ethan F. Owner Used the software for: 1-2 years ### "Best pest software out there!!! Customer service is amazing!!!" March 8, 2018 5.0 Pros Very simple. Easy to teach the techs and office staff. Lots of new features and is continually improving! Cons Needs more customizable features, especially concerning termite work. It would also be great if a bookkeeping function was installed for expenses Review Source DM Dave M. President/CEO Used the software for: 6-12 months ### "Great Value & Amazing Customer Service!" March 11, 2018 5.0 Makes running the business much easier by automating many of the key process's and procedures. Pros Easy to use & always adding new content to make even better. They listen to feedback & adapt to what the customer needs. There was a small learning curve which I had to figure out. But that comes with any software. Any question I had was immediately addressed by a customer service representative which solved my issue. Review Source Bing C. General Manager Used the software for: Less than 6 months ### "has made my life easier as far as taking better care of my customers " March 12, 2018 5.0 Pros Everything good easy to use! Helps me manage my business better and be a better steward of my customers. Cons wish i could add additional documents without it costing ! Review Source BB Bill B. Owner/Operator Consumer Services Used the software for: 6-12 months ### "Best Pest Control Software Ever!" May 3, 2019 5.0 Gorilla Desk is awesome. I can manage my company, route, and services with ease. All in one package. Amazing!! Gorilla Desk fan forever. Pros Easy setup Easy to use Easy to navigate Cons In my opinion there are no cons to this software. Review Source NR Natasha R. Office Manager Consumer Services Used the software for: 1-2 years ### "Good Software" October 16, 2018 5.0 Pros It was easy to learn how to use this software. Cons I haven't had many issues with the software since we started using it. Review Source SM Shawn M. Owner Consumer Services Used the software for: 1-2 years ### "It's been great! Wish I made the switch sooner." March 15, 2018 5.0 I wish it would support monthly payments. They are always adding new request/capabilities to the system, so I am sure that will be added soon. Pros The Ease of use is what I like the most but I also like the return on investment and customer service is outstanding. Review Source SC Spencer C. CEO Used the software for: 6-12 months ### "The best software I have used for pest control and lawn care." October 19, 2017 5.0 Pros Ease of use. The company is willing to listen to the customers and add new features that the customers need. Which is huge. That is a game changer. The system does everything I need it to, scheduling, emailing, invoicing, accounts receivables, etc. Unless you have a custom CRM made and pay 20 grand, this is the best one I have found. And I have worked with many PC companies. Review Source JW Josh W. Owner Defense & Space Used the software for: 1-2 years ### "We Love GorillaDesk!" April 7, 2017 5.0 Since acquiring GorillaDesk software for our pest control business, we have been able to expand and grow with ease. It is simple to use, very professional appearance, and in my honest opinion the best software in our industry. Pros Easy to use. Paperless. Clean. Review Source Response from GorillaDesk April 7, 2017 We appreciate you Josh! SB Steve B. Owner Consumer Services Used the software for: Less than 6 months ### "Recuing customers" June 27, 2021 5.0 Very easy start up. Global templates are very easy. Pros The feather that is the most impactful is the scheduling feature. Remembering to schedule a client is money. I forget and it ends in an immediate loss of customer, Cons So far. I have not had any problems with the software. This software is lightyears ahead of most. Review Source MR Michael R. Owner Used the software for: 1-2 years ### "Very good software" July 13, 2018 5.0 Pros The software makes it very easy to run a buisness by doing everything for you. The wireless feature is nice as well. Cons I wish there was a feature that allowed you to continue to use it without wireless convection...... Review Source VR Verified Reviewer Conference Services Manager Facilities Services Used the software for: Less than 6 months ### "Love it! " September 12, 2018 4.0 Pros Customer support is wonderful. Functionalities continue to grow. Cons You need an internet connection at all times - no ability to work offline Review Source BS Brandon S. Exterminator Environmental Services Used the software for: Less than 6 months ### "Pest Control Software" November 20, 2020 4.0 Great customer support, at start of use, customer service checked in often to make sure all was well Pros I have been pleasantly pleased with the ease of use while in the field and the cost of this software beat others I researched in the market Cons Formal training via live video or zoom would be beneficial for new users to ease the starting process Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing GorillaDesk Mainly cost Review Source ES Ernie S. Owner Used the software for: 1-2 years ### "Easy to use " March 15, 2018 4.0 Pros Ease of use, the customer service is great! They listen to what you want as a software. Constantly improving the software Cons Some minor issues concerning some of the functions being one dimensional. Review Source VR Verified Reviewer Corporate Manager Environmental Services Used the software for: I used a free trial ### "Great for Scheduling" November 27, 2018 4.0 Pros I think it's great for scheduling and streamlining your process. Cons I cant think of anything bad to say, it's a good software. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.