# Page 9 | GorillaDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is GorillaDesk the right Pest Control solution for you? Explore 272 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130290/GorillaDesk/reviews --- GorillaDesk 4.8 (272) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of GorillaDesk ## Showing most helpful reviews Showing 201-225 of 272 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Michael B. Owner Used the software for: 1-2 years ### "Was told it was easy to learn it's not..." March 13, 2018 1.0 Cons It's not great. I think it's over priced for what I have to use it for. Just need it to print tickets monthly and can't do that without extra charges for more stuff I don't need. It's ridiculous. Review Source YL Yeshuwanth L. Service desk Analyst Used the software for: 1-2 years ### "Very pleased with the platform" April 11, 2018 5.0 Pros Easy to use on variety of formats. I work from a desktop in the office, the guys use phones in the field and everyone has access to the same information Cons I don't love the part that something's are not easy to find but customer service is always there to help. And I wash the billing for separate services all came out at once and not on separate days Review Source FC Fabricio C. Owner Used the software for: Less than 6 months ### "Great software, even greater customer service" May 11, 2017 5.0 It allows me to organize all data from my customers, make appointments, set up reminders and schedule ongoing services for my customers. Pros I like it's easy to use, the price is great, no contract, i can have multiple users with no extra fees, and more importantly, they offer a very proactive customer support team. They called me several times as they noticed i had multiple issues and when I finally was available, the help offered was outstanding. Much better than pestpac and tech routes that I've used before. Review Source Response from GorillaDesk September 4, 2017 We appreciate you Fabricio! JB John B. President/owner Used the software for: Less than 6 months ### "Better than pestroutes, easier to use but needs more features." March 16, 2018 4.0 Pros Simple, ease of use, documents, little to no time to learn when you come from other complicated software like pestroutes. This has the potential to be the best on the market, you can tell the owner cares/listens to his clients. Help is always a phone call away, and I've never been on hold once. Cons Credit card needs auto pay, there should be a way to schedule a quote for a lead without turning them into a customer, turning off reminders/emails should be easier it's a little hidden & you should be able to turn off late payment reminders for certain customers if you want... for whatever reason, custom documents... I'll pay you to design them... just design it don't make me do it! Lol Review Source AT Angus T. Owner Used the software for: 6-12 months ### "Great customer support" March 8, 2018 5.0 Pros Easy to use software with great customer support. Customer support contacts you in a timely manner to resolve issues and answer any questions or concerns. Very happy with GorillaDesk Cons Connected with stripe only and Stripe does not have phone support although stripe is not affiliated with GorillaDesk so no real cons using GD software Review Source JS Jacob S. Owner/Operator Consumer Services Used the software for: 6-12 months ### "Major Time Saver" December 11, 2019 5.0 Pros Gorilla Desk streamlines your paperwork and allows you to go paperless. Cons I think Gorilla Desk could stand to be a little more user friendly. Review Source sD sherae D. Communications officer Consumer Services Used the software for: 6-12 months ### "A real life saver" April 11, 2021 5.0 I love working with this software. Their helpdesk is just amazing, I couldn't ask for anything more. Pros The ease with which the system can be operated is really heaven sent. This software has saved a whole bunch of time that would generally be used doing the old traditional paperwork. I absolutely love it. The automatic emails are just the icing on the top. Cons Some more features would have been nice but it still works. Also, if as job has been completed, there isn't a way to edit or go back to that invoice. Review Source EH Eric H. Owner Environmental Services Used the software for: 1-2 years ### "Best pest control program on the market. Worth every penny!" April 8, 2017 5.0 I have Been using Gorilladesk for about a year now. Easy to use, reasonably priced and the customer support is amazing! Pros Easy to use, reasonably priced and great customer support. Cons None Review Source Response from GorillaDesk April 8, 2017 We appreciate you Eric! DW Daniel W. Owner/Operator Environmental Services Used the software for: 1-2 years ### "Analog to digital, gorilla desk to happiness" December 5, 2017 5.0 Easy reports and more free time Pros The ease of use, every time i take 5 minutes to learn something new on gorilla desk my life/business becomes easier. Review Source Response from GorillaDesk December 6, 2017 We appreciate you Daniel. RJ Rob J. Owner Used the software for: ### "Venus Pest Company - Dallas/Ft. Worth" January 4, 2015 5.0 After using PestPac for years and becoming increasingly disgruntled with their system, service, and pricing, we decided to look around and trial other different pest control / service business software packages that worked better at better value. Once we stumbled through a few unsuccessfully that couldn't do everything we needed, we found GorillaDesk. Not only is the scheduling function of this software infinitely easier and more intuitive than what we were using before, but the invoicing, emailing, and reporting systems in GorillaDesk are all packaged together and becoming more robust every day. We handle everything through GorillaDesk now, including multiple touch points for follow up or marketing initiatives to our clients, using the easy to use email system integrated right in to the software. It's also very easy to scale up as our company continues to grow with more routes and technicians. Not to mention, it's very easy to train new people to use the system, saving us lots of time and heartache. Nothing but great things to say about GorillaDesk and the support team! Thanks a million!! Review Source SA Scott A. Owner /operator Used the software for: 6-12 months ### "Great product so far. " March 8, 2018 5.0 Pros Great for keeping your schedule on track. Also the ability to follow money owed in real time makes collections easy. Cons Certain functions can only be done on the desktop version, which is not easy to navigate on a phone or tablet. Need to be able to have more than one email address attached to an account. Review Source JT Jeff T. Owner Used the software for: 6-12 months ### "The product is intuitive and functions great!" March 16, 2018 5.0 It has everything I need tailored to by pest control business. The reports for chemical usage and tracking customers and payments is fantastic! Pros Makes me look like a Pro! For service and sales I am good, but this product makes me look like superstar with my customers! Cons Sometimes you have to power off the mobile device to update changes. Review Source RP Ryan P. Owner Used the software for: 6-12 months ### "It has been excellent. They have provided great customer service throughout." March 12, 2018 5.0 Pros A fully integrated Pest Control software. It has helped grow my business tremendously. Best decision I ever made. Cons The only negative experience I have had using gorilladesk was using the QuickBooks sync option. It worked great but it was unnecessary for my business needs. Review Source GM Grant M. President Used the software for: 6-12 months ### "I own a Termite & Pest Control company in Hawaii. This software is GREAT!!!!!! Easy to use too!!" March 8, 2018 5.0 This software made our scheduling and dispatching so much easier. Pros It is user friendly in all areas. I love the syncable QuickBooks feature and Stripe Credit Card processing Feature. Cons This software has so many great attribute and I am unable to think of any "Con's" at this moment in time. Review Source KA Kaleb A. Branch Manager Facilities Services Used the software for: Less than 6 months ### "Gorilla Desk Saves the day!" February 28, 2017 5.0 Gorilla Desk is the one-stop, all time best scheduling and accounts receivable software I've ever used for any service industry. The experience is phenomenal, the staff and support is always right there when I need them, and I feel as if i'm part of a family as opposed to just another "customer". I highly recommend this product to anyone, but part of me wants to keep it secret because of how great it is, I feel as if it's a diamond in my pocket. The Android app is also 100% perfect, and I've used quiet a bit of apps from other scheduling software. I highly recommend this to anyone and everyone who's looking to grow from the ground up, all the way to large business' serving thousands of customers and accounts. Pros Everything Cons Absolutely nothing. Review Source Response from GorillaDesk February 28, 2017 We appreciate you Kaleb! BS Bryant S. Owner Used the software for: 6-12 months ### "Almost perfect for what I need " March 8, 2018 4.0 Recurring scheduling Pros Mobile app is convenient. Customer service is ALWAYS rapidly responding to any questions or concerns Cons Not all features accessible on mobile which makes it hard to operate entirely from the field when you're a owner operator Review Source FE Frank E. Owner Used the software for: 6-12 months ### "Very easy to use " March 15, 2018 4.0 Pros Very easy to use. Customer service is amazing. It is not unheard of for them to respond immediately to any issue you may encounter. Cons Still lacking CA WDO form. I would enjoy a little more versatility in the route optimization feature. Review Source LK Ledrew K. owner Marketing and Advertising Used the software for: 2+ years ### "great" March 14, 2018 5.0 easy Pros easy , great customer service and easy contact by email or phone. advance in software every year. provides more usages with the software. Cons could update the marketing side . have a better contact and support with stripe . be able to remove credits or balances. Review Source MN Masa N. Owner Consumer Services Used the software for: I used a free trial ### "Pest Management Software that just works" February 5, 2019 5.0 Pros One of the side businesses that my company offers is pest management and I needed to keep that side seperate from my main line. It works just like my other software and it just works which is nice because I don't like clunky software that takes EFFORT to make work for me. Cons The pricing is a factor because it is a side business and I need to keep costs low at the moment. Review Source IC Ivan C. CPN - Chief Pest Ninja Used the software for: Less than 6 months ### "I Like it!!! " March 9, 2018 4.0 Pros There were other pest control software programs I demoed before deciding on GorillaDesk. One in particular had more features, more powerful, similar price point. The decision came down to overall ease of use. I recall a time when I used to be a pc fan (Microsoft) until a friend of mine talked me into getting a Mac. I did and my life just got easier. Gorilla Desk has a little of that "intuitive Apple-like" way it functions. There's a learning curve but it just isn't so steep. And by the way, it's plenty powerful and probably all most pco's ever need. Review Source TW TASHIA W. Office Manager/Technician Used the software for: Less than 6 months ### "During our transition, GorillaDesk's IT dept held our hand and guided us through the setup process." March 8, 2018 5.0 Pros They are quick to answer any questions you may have at any given time and you can also call them if you like. By far, chatting with them is a great feature and all IT staff are patient and great! They also offer many good "How To" links via video demonstations. Cons There are a few kinks that need to be worked out with scheduling and there are some features that aren't included that would be a common thing have (i.e. on customers invoices, it would be nice to show when their service date is or, what form of payment was used when paying for an invoice, etc.) Review Source AN Adam N. administrator Used the software for: 2+ years ### "Very easy to use this software." March 12, 2018 5.0 Pros Customer support has always been great! support and his team are always there when or if we have questions. They always answer our questions thoroughly. Cons Not being able to add jobs without scheduling. I would like to be able to schedule customers jobs as they come in. Review Source AS Allen S. General Manager Environmental Services Used the software for: Less than 6 months ### "Thanks for helping us" February 21, 2019 5.0 Man! where to start? These folks are easy to deal with no pressure to buy. After you buy the follow up is amazing, they are always a phone call away. Do yourself a Favor and take a long look at this product. Pros Ease of use. This product is intuitive, easy to navigate with wonderful features. Cons I wish email correspondence to customers could come from our domain but they are working on that. Review Source JK James K. Owner Consumer Services Used the software for: Less than 6 months ### "So far so good " December 11, 2019 5.0 Overall I love it, I wish the pro was a little cheaper but I believe the cheaper version is worth every penny. I am still trying to get everything down I have only used it for about 2 months but I am very pleased with it so far. Pros Auto schedule for reacquiring jobs. Sending email invoice Cons The price of pro is a bit high, I wish the cheaper version was able to link to tax software to Review Source MA Mark A. Owner/Operator Environmental Services Used the software for: Less than 6 months ### "Awesome product for pest control industry " August 4, 2017 5.0 Runs on a iMac and iphone. Awesome product. I can add jobe to current customers and add new customer (customers neighbor) on the fly with my phone app. Pros I love the ability to update and charge customer accounts on my phone, instead of spending two to three hours back at the office at the end of a long hot day. The customer support has been great. Someone gets back to me withing a very short period of time compared to my previous software tech support. Tech support has reached out to me, just to check on my status with the software. Review Source Response from GorillaDesk September 4, 2017 We appreciate you Mark! Talk to a Capterra advisor for free and get results within 15 minutes.