# Ideagen Smartforms Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ideagen Smartforms the right Forms Automation solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130350/Mi-Apps/reviews --- Ideagen Smartforms 4.7 (24) [View alternatives](https://www.capterra.com/p/130350/Ideagen-Smartforms/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ideagen Smartforms Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews IP Iza P DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “The analysis module is not intuitive, but that is probably because we haven't had training yet.“ February 21, 2022 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sachin G. Director Information Technology and Services Used the software for: 2+ years ### "Mi-Co Mobile Impact Platform" September 23, 2019 5.0 Pros \- Very easy to use - Rapid development times - No programming or special technical skills needed - Fully supports multiple integration options - Customizable and scalable based on my needs Cons \- Wish it was more of today's UI/UX, doesn't look dated, but could use a visual touch-up. Review Source DK Dalton K. Compliance Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great, simplistic tool with need of Resource" July 29, 2024 5.0 Great, basic system with great ways of making forms and automation but it is just let down on the backend. Pros Admin: - Being able to create (or use premade) forms with a clear and easy understanding is always great - Controls of users and the simplistically of it - Only need to log in once User: - A user can pick up the device and be simply told where to find the checklist and complete from there, very little training is required on the platform. Cons The reporting mechanics and any background work is very limited. When I go and do a report, it won't give me the information I'm looking for from the options I've put in. Further, it is limited in simple terms such as when a check has been completed and scoring is on, it'll show scores on the overview but not on the completed form. Gives information for the person who is completing it but not to the person who it being completed on. Alternatives considered [Logit.io](https://www.capterra.com/p/194688/Logit/)[SafetyCulture](https://www.capterra.com/p/141080/iAuditor/) Reason for choosing Ideagen Smartforms Great for a beginner or new team member to pick up and use with small amount of training required. Easy to read and followed and is pleasant on the eyes. Review Source Chris T. Research Administrator Used the software for: ### "Mi-Forms in a mobile dental clinic setting" November 21, 2014 4.0 Pros I like the adaptability to our unique needs and the reliability in responsiveness to questions. They are always willing to provide suggestions and to think about how we will use it in the field. They are very timely in completing updates. Cons The program may crash here and there. Unless a user is well versed in its ins and outs, they will struggle to recover information. Otherwise, the program works seamlessly between each of the devices. Review Source JL Joseph L. IT Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Very Satisfied" September 13, 2019 5.0 We have been able to transition from outdated forms software to Mi Apps. Overall it has been a smooth transition. We have some ways to go, but are making steady progress to increasing overall efficiency with forms from creation to storage. Pros It's ease of use. From designing a form to rolling it out to our organization could not have been easier. Even with some complex workflows, the forms rolled out quickly. The support we received from Mi Apps made for a smooth roll out of the forms. We have gone from pushing paper from employee to employee to forms being automatically file din to charts for record storage. Having employees having the ability to work off line has also increased productivity. Employees can now focus on providing service to our clients and not worry about coming in to the office to file paperwork when there is no internet service. Cons Honestly the product is solid. We have not have any major issues come up that has prevented us to move forward with the software directly related to Mi Apps. Reason for choosing Ideagen Smartforms All the reasons mentioned above: -Efficiency - Off Line production -Advanced technology Review Source Chris T. Research Administrator Used the software for: ### "Health in the field" August 8, 2013 5.0 The NYU College of Dentistry Global Outreach Program and Mi-Co have partnered to develop a mobile electronic data collection system that allows for us to collect patient data, diagnosis, treatment, and progress notes in a systematic manner. NYUCD Global Outreach programs operate mobile dental clinics in the United States and in four different foreign countries in any given year, as well as provide oral health instruction to children within a classroom environment. We have been delighted to have worked with Mi-Co during the first phase of project. Our fieldwork is unique and the manner in which we gather our information is unique. Mi-Co was more than responsive to our needs, and offered many ideas and suggestions without hesitation so that the user-experience did not come at the expense of the primary purpose of the system: data collection. Mi-Co is also prudent in matters related to data security and exchange. Moreover, Mi-Co recommended the hardware (tablets) that would run their application in an efficient manner while we operate mobile dental clinics. These clinics can be crowded, hectic, and extremely fast-paced. To date, the software and hardware have worked very well together. Mi-Co has been very responsive to our concerns, dependable, and punctual with rolling out certain aspects of this project. We are so confident in Mi-Co that we have continued to expand the mobile data collection project further by developing a more refined reporting mechanism, as well as initiating a second project related to the collection of qualitative data from a questionnaire. We have faced little in the manner of cons. Even with a system-wide shutdown that was caused by an NYUCD operator on the last day of one of our mobile clinics, Mi-Co tried to fix the issue over the phone. Regardless, the data collected was salvaged by Mi-Co and was not compromised as a result of user-error. Overall, NYUCD's Global Outreach Program is highly satisfied with Mi-Co's form, application, and constant ability to mesh both the technical and practical aspects of the projects we have undertaken. For further information, please see: http://www.nyu.edu/dental/news/nyucdtv/ecuador.html Review Source WVC Warren Vincent C. Breeding Technical Specialist Biotechnology Used the software for: 2+ years ### "Most flexible solution for the whole company, but too expensive w/o an enterprise licensing option" September 24, 2019 4.0 Mi-Apps is the most flexible solution if your goal is to provide data collection apps to various departments. However, the larger the company, the more decentralized its departments operate. The license cost per user is just way too expensive to be used as a data collection solution for a single department, especially that it is not really an out-of-the-box solution for research-oriented use cases. The need to do 80% customization to make it an actual solution does not really justify the high cost of the user licenses. Pros Independent customization using the form designer and JavaScript Customer Support is very quick to respond to issues Cons No enterprise licensing option, license cost per user is way too expensive compared to others Responses to technical questions are metered & charged extra on top of product support cost Review Source IP Iza P. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "A cost-effective, easy-use tool for customised UKAS Laboratory and CQC Clinical Quality Management" February 21, 2022 5.0 Enabled us to very easily and quickly incorporate all paper processes that we require for compliance both with UKAS and CQC into one easy, real-time tool - the inspectors loved it Pros It can be customised and it is intuitive Cons The analysis module is not intuitive, but that is probably because we haven't had training yet. It also can improve on options for ongoing training Reason for choosing Ideagen Smartforms Balance between simplicity, features and reasonable cost Review Source Response from Ideagen February 22, 2022 Hi Iza - thanks so much for doing the review. Really helpful! Michael DS David S. Special Project Manager Construction Used the software for: 2+ years ### "Excellent Application" September 13, 2019 5.0 Mi-Apps is used by field inspectors to record their observations during the construction of buildings. The inspectors adopted this application readily and in doing so have increased their efficiency and ease of report delivery to contractors, cities and internal staff. It has virtually eliminated the time spent in administrative tasks and allowed them to commit more time to their primary responsibility. Pros Ease of use. Performs as designed. Efficiency of users has increased. Cons Older version of form designer was a little cumbersome. Review Source NP Nichole P. Marketing Director Health, Wellness and Fitness Used the software for: 2+ years ### "I am impressed with the Mi-apps team" September 13, 2019 5.0 A+ in customer support. They are very willing to customize the app for us, and they have a keen understanding of what we need for our business/industry. Pros I like that it is user-friendly and pretty upfront. I really like the support we receive for the Mi-apps. I love working with their team. Cons Sometimes the updates mess things up in the app and we have to do workarounds to get it to function properly again. Review Source Trevor C. Project Manager Computer Software Used the software for: 2+ years ### "Mi-Apps Software review" March 24, 2020 5.0 My experience with Mi-Apps and Mi-Co as a company has been very successful. The Mi-Apps allows my developers to create and deploy end user forms very easily. Pros Our company has utilized Mi-Apps since the inception. The product allows for quick data capture in the field without the need for an internet connection. This is one of the strongest features for our clients who work in remote locations across the United States. Cons We wish there was a way to toggle between "forms". For Health Inspectors, being able to view the history of inspections, for specific violations helps the inspector decide the point deduction value if it is a repeat. Currently, they cannot toggle between forms. Review Source JG Jeffrey G. Senior Developer Hospital & Health Care Used the software for: 2+ years ### "Mico product review" September 9, 2015 4.5 Pros Ease of design. Professional looking forms. We can easily change the business rules that each form or module of forms allows. Coding in the forms is easy to follow once you get the hang of the sections where the code exists. The vendor thru our account manager is very responsive to our questions and has worked some of our suggested enhancements into newer versions of their product. Part of the benefit to this software is the consistency of the design in the forms that we use across the system. In too many other products we have used it still is up to the software designer as to how the page will look. In Mico's designer we can easily design a form and based on the x and y axis position the various fields consistently across all forms. Cons Another development tool that we must stick to the vendors rules. However with the maintenance package they provide we do have customizations. Review Source SW S'Elaina W. Compliance Consultant Medical Practice Used the software for: 2+ years ### "Pros of using Mi-Apps " September 19, 2019 5.0 Pros What I like most about Mi-Apps is the ease of use. You can enter a response with a click of a button, and employees can be easily trained on how to use it. Cons The old version didn't allow you to make changes as easily, but practically anyone could make basic changes with NexGen Design. Review Source JC Jared C. Project Manager Oil & Energy Used the software for: 6-12 months ### "Great Product with Awesome Support" September 17, 2019 5.0 Great software, very stable and flexible for the purpose we intended. The support from Mi-Corporation has exceeded our expectations. They are one of the most responsive and helpful vendors we've ever used. I truly believe they care about their clients and will do whatever they can to help them be successful. Pros Mi-Apps is an easy to use form builder that will handle 90% of use cases using the out-of-the box features. However, when you need to customize a form to add additional functionality, client or server side code will make the possibilities almost limitless. Cons I wish there was one portal to access Mi-Apps, MEMS, Designer, and Mi Analytics. Reason for choosing Ideagen Smartforms Functionality Review Source DS Dwight S. District Manager Government Administration Used the software for: 2+ years ### "Excellent eform solution" March 1, 2017 5.0 NCDA has been using MiForms for 8 years and have streamlined our workflow with this software. We now are a paperless organization and have maximum accountability with our agency. It is an excellent tool for consistency, production and reporting. Pros Ease of use and faster than paper forms Cons None to mention Review Source PR Paul R. President Used the software for: ### "If we could give 6 stars, we would...superb money-saving software implementation" June 8, 2015 5.0 For our project the Mi-Forms team was beyond fantastic....they helped us implement the software on our tablet and incorporate it into our procedures with truly amazing levels of customer support from their programmers and developers. They treated us like gold. Even after the project. And the software has been running now for nearly 4 years with zero hiccups and Mi-Forms keeps updating the software which shows they are continually developing it and making it better. When we implemented Mi-Forms, we chose a small project of automating our shipping process and giving our customers fast updates on their shipments. With Mi-Forms we have so vastly improved our shipping that we were not affected when one of our shippers retired and our remaining shipping staff asked to have their desk moved into the plant....thereby saving tons of time on walking back and forth and cutting wage costs. Plus we have expanded Mi-Forms into safety and billing. The savings and mistake-proofing that arose out of the use of Mi-Forms is stellar. Cannot rave about it enough. Review Source JG John G. Product Owner (Director of software development for a specific product line) Hospital & Health Care Used the software for: 2+ years ### "CDP's Use of MiCo Forms Designer" September 10, 2015 4.5 Pros This product not only allowed us to develop an off-line field client, which is absolutely critical with our product, but allowed us to create it in a way that eased the transition from paper to tablets by having the forms look identical to our clients paper forms. With over 300 individual users, even the least computer savvy of them was able to use our product with minimal training. Cons The memory usage. We needed to instruct our users to assure no other software (Office, anti-virus, etc.) was running when they used our mobile product. Review Source eS elizabeth S. Director, Division of Food Protection Used the software for: 1-2 years ### "Mi-Co has a great product and is most always available for assistance with issues we find" June 13, 2017 4.0 Pros this software is easy to read and easy to navigate, and there was only a brief learning curve when teaching our staff to use the software. Cons we've had a few issues getting some of the changes done that we requested, like the cursor movement..it's taking months. Review Source CR Chaitrali R. Application development associate Used the software for: 2+ years ### "Good" February 16, 2018 4.0 Pros It has good assistant team which helps us to solve our problems. Great customer satisfaction and helped in all the problems faced by me in my MI products like my mobile . I had faced software issue which was solved like in hour after I contacted them and they were really great in communicating Cons Websites can be improved so that customers can be reached easily and the communication can be done even more faster Review Source DS Dwight S. District Manager Used the software for: 2+ years ### "Mi-Co, Success in Mobile Technology" August 26, 2015 5.0 Pros Paperless system that works like your old pen to paper system. Minimal errors due to business rules established. No data entry. Cons That more people do not use it. It is a great system that all companies, government should use. Review Source JW Jennifer W. Division Director Government Administration Used the software for: Less than 6 months ### "Inspection Program Development" September 27, 2019 5.0 Pros We are still in the process of development, but the team has been very easy to work with and flexible with our needs as a program. The ease of use will be key towards successful adoption by our field staff. Cons I do not have any cons to report at this point. Review Source SW S'Elaina W. Compliance Consultant Medical Practice Used the software for: Less than 6 months ### "IT was great and customer service. " June 14, 2017 5.0 It makes my job easier in the field because my notes are electronic and I don't have to keep up with paper. Pros User friendly, endless add on possibilities, changes can be made with font//color, and adaptable for various businesses Cons Connectivity without WiFi isn't always available; determining the best way to develop the program to reasonably satisfy all users Review Source HP Hal P. Computer Software Used the software for: ### "Review of Mi-Forms and MiCo" January 12, 2015 4.5 Pros What we like most is the company and the people who work there. They have a first rate product in Mi-Forms and an excellent sales and technical support staff. Their reseller program is among the best in our business. Cons Pricing may be too high for many smaller organizations with limited budgets. Review Source DH Dion H. Manager Used the software for: ### "User Experience " June 4, 2015 5.0 Working with reseller and end clients gives us a realistic understanding of what the "user experience" really means. What Mi-Forms does, is to take mobility and turns it into a practical and usable tool for enterprises to conduct effective and efficient inspections'. We simply can not find any other mobile capture solution that works in the hands of the user. Review Source DR Devon R. Director of IT Used the software for: ### "Doyle alarm contract and form automation" June 3, 2015 4.0 The software itself is very flexible to our needs. The only things I would change would be the speed and overall look of the web/app interface. 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