Mi-Forms

Comments: The NYU College of Dentistry Global Outreach Program and Mi-Co have partnered to develop a mobile electronic data collection system that allows for us to collect patient data, diagnosis, treatment, and progress notes in a systematic manner. NYUCD Global Outreach programs operate mobile dental clinics in the United States and in four different foreign countries in any given year, as well as provide oral health instruction to children within a classroom environment.

We have been delighted to have worked with Mi-Co during the first phase of project. Our fieldwork is unique and the manner in which we gather our information is unique. Mi-Co was more than responsive to our needs, and offered many ideas and suggestions without hesitation so that the user-experience did not come at the expense of the primary purpose of the system: data collection. Mi-Co is also prudent in matters related to data security and exchange.

Moreover, Mi-Co recommended the hardware (tablets) that would run their application in an efficient manner while we operate mobile dental clinics. These clinics can be crowded, hectic, and extremely fast-paced. To date, the software and hardware have worked very well together.

Mi-Co has been very responsive to our concerns, dependable, and punctual with rolling out certain aspects of this project. We are so confident in Mi-Co that we have continued to expand the mobile data collection project further by developing a more refined reporting mechanism, as well as initiating a second project related to the collection of qualitative data from a questionnaire.

We have faced little in the manner of cons. Even with a system-wide shutdown that was caused by an NYUCD operator on the last day of one of our mobile clinics, Mi-Co tried to fix the issue over the phone. Regardless, the data collected was salvaged by Mi-Co and was not compromised as a result of user-error.

Overall, NYUCD's Global Outreach Program is highly satisfied with Mi-Co's form, application, and constant ability to mesh both the technical and practical aspects of the projects we have undertaken.

For further information, please see: http://www.nyu.edu/dental/news/nyucdtv/ecuador.html

Pros: Ease of use and faster than paper forms

Cons: None to mention

Overall: NCDA has been using MiForms for 8 years and have streamlined our workflow with this software. We now are a paperless organization and have maximum accountability with our agency. It is an excellent tool for consistency, production and reporting.

Recommendations to other buyers: Great product. If you are looking for an eform solution. Check Mi-Co out

Pros: this software is easy to read and easy to navigate, and there was only a brief learning curve when teaching our staff to use the software.

Cons: we've had a few issues getting some of the changes done that we requested, like the cursor movement..it's taking months.

Comments: For our project the Mi-Forms team was beyond fantastic....they helped us implement the software on our tablet and incorporate it into our procedures with truly amazing levels of customer support from their programmers and developers. They treated us like gold. Even after the project. And the software has been running now for nearly 4 years with zero hiccups and Mi-Forms keeps updating the software which shows they are continually developing it and making it better. When we implemented Mi-Forms, we chose a small project of automating our shipping process and giving our customers fast updates on their shipments. With Mi-Forms we have so vastly improved our shipping that we were not affected when one of our shippers retired and our remaining shipping staff asked to have their desk moved into the plant....thereby saving tons of time on walking back and forth and cutting wage costs. Plus we have expanded Mi-Forms into safety and billing. The savings and mistake-proofing that arose out of the use of Mi-Forms is stellar. Cannot rave about it enough.

Pros: I like the adaptability to our unique needs and the reliability in responsiveness to questions. They are always willing to provide suggestions and to think about how we will use it in the field. They are very timely in completing updates.

Cons: The program may crash here and there. Unless a user is well versed in its ins and outs, they will struggle to recover information. Otherwise, the program works seamlessly between each of the devices.

Recommendations to other buyers: Figure out what your needs are, obviously. There will be constant changes and updates as you learn how to utilize software such as this in any environment to best suit your needs. Information that is collected by the system will help inform you of best practices.

Pros: What we like most is the company and the people who work there. They have a first rate product in Mi-Forms and an excellent sales and technical support staff. Their reseller program is among the best in our business.

Cons: Pricing may be too high for many smaller organizations with limited budgets.

Recommendations to other buyers: Look for ease of learning, the ability to build applications, interfaces with third party back end systems, and the ability to run on various products and operating environments.

Comments: Working with reseller and end clients gives us a realistic understanding of what the "user experience" really means. What Mi-Forms does, is to take mobility and turns it into a practical and usable tool for enterprises to conduct effective and efficient inspections'. We simply can not find any other mobile capture solution that works in the hands of the user.

Comments: Mi-Co has partnered with NCDA for our eform solution. I can't give enough praise to Mi-Co. They brought our program from pen to paper to paperless system. The software has streamlined our inspection process down to days. We can virtually generate reporting on a moments notice now. Excellent staff is always willing to assist.

Pros: User friendly, endless add on possibilities, changes can be made with font//color, and adaptable for various businesses

Cons: Connectivity without WiFi isn't always available; determining the best way to develop the program to reasonably satisfy all users

Overall: It makes my job easier in the field because my notes are electronic and I don't have to keep up with paper.

Comments: The software itself is very flexible to our needs. The only things I would change would be the speed and overall look of the web/app interface.