Who Uses This Software?

Owners and managers of restaurants (both standalone and multi-location) that accept reservations.


Average Ratings

75 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Yelp
  • www.yelpreservations.com/
  • Founded 2011
  • United States

About Yelp Reservations

Restaurant reservation management software with direct access to over 97 million users on Yelp. Features include online reservations, walk-ins, waitlist management, pre-paid ticketing, future table assignment, and direct SMS with guests. No cover fees.


49953

Yelp Reservations Features

  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management

Yelp Reservations Reviews Recently Reviewed!


Perfect for our 200+ seat restaurant

Mar 23, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked that Yelp Reservations made it easy to mark/manage/update a very large restaurant floor plan in realtime. In addition, people could make online reservations easily without fuss, and there were lots of options to customize reservation making and restaurant pacing.

Cons: I did not like that the functionality was slightly different between the main laptop used and the iPads. Some buttons functioned differently, some with less of the same options.

Great Experience - Always room for improvement

Apr 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: On a website where reputation and reviews dominate, why not incorporate a way of making reservations through the platform as well. I love the idea of having a Yelp user check our website for pictures and reviews, and then further directly converting from the platform to make a reservation.

Cons: My only complaint is that the follow through with the leads we receive from reservations isn't super high. We have a huge drop off from number of reservations we receive vs. how many actually come in.

Overall: Be where your competition isn't!

Quickest way to make a reservation at a restaurant!

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The best features about Yelp Reservations include: easy of use, conveniency, and speed when booking a table at a restaurant. It's also really nice to have an option like this within the app because all the information, including reviews, photos, and directions for the particular place are on one page. It saves time as a guest because I don't have to call the restaurant directly, which saves both me and the receptionist time. Plus, during a busy evening at a restaurant, you don't always get through to someone.

Cons: I am unsure of how quickly the platform updates cancellations or openings for its reservation windows. For example, the one good thing about speaking directly to a front desk person at the restaurant is that if they had a last minute cancellation, they can book you in that time slot immediately. There have been a few times where I've gone to book a reservation through Yelp, a time slot I wanted was unavailable, and I just called the vendor to see if there were any updates to the calendar and got in.

Easy to use

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really like that the mobile app will go anywhere and can also track your location in order to get your opinion on the different places that you go.

Cons: I really dont have any cons at this point. Just that new places should get on here asap so they can start getting great reviews and connecting with customers

Pretty Standard and Easy Reservations App

Aug 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I have always loved Yelp for reviews. Any time I try somewhere new, I always head to Yelp first. Having an app that allows me to make a reservation on the spot when I see something I like is super convenient, especially when planning dinners while traveling. I like that reservations, pictures, and reviews are all in one place.

Cons: The app versus the online version work a little differently so when you get used to one way on the phone you have to hunt for the function on the desktop. Not a huge complaint! Also, sometimes when I am searching for a certain location, the restaurants that come up are way outside of this location.

I've used Yelp Reservations when I've been on Yelp and see reservations are available.

May 09, 2018
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: If I'm already on Yelp looking for a restaurant and I happen upon a restaurant I definitely want to make a reservation at and see reservations are possible to book via Yelp directly, I'll use Yelp Reservations. The user experience is quick and seamless and comparable to reservation competitors like OpenTable and Resy. I like that because it's familiar, it's easy and it's not overcomplicated. The email confirmation follow-up is always good, too. Pretty standard, but good nonetheless.

Cons: I dislike 2 main things about Yelp Reservations. First (on desktop) if you're on Yelp Reservations then decide to change what cuisine or what neighborhood you're looking for in the search bar, the search generates regular Yelp results vs. Yelp Reservation results. You have to click "Make a Reservation" again at the top, which is annoying and makes the experience slightly less seamless. It's not a HUGE issue, but one or two extra steps to a consumer is one too many since the reservation booking alternatives don't have this issue.

Second, it's frustrating that the search results generate neighborhoods FAR beyond the neighborhood you're searching for. It makes sense for neighborhoods relatively near the original neighborhood search to pop up but it's just not OK for neighborhoods in different states to pop up. I'd MUCH rather have less search results pop up.

Great way to find and compare restaurants, shops, hotels, etc. in any area I'm unfamiliar with.

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that Yelp gives you your proximity to current location, it's easy to compare places (if you click on a place that you are looking at, it opens in a new window which means you don't lose where you were looking). Reviews are by real people, and have typically steared me in the right direction. Great to have photos too!

Cons: Anyone with an opinion can right it - whether they know anything or not. It's a bit of a catch 22 - anyone can provide a review but if they have a bad experience and rate someone horribly, star ratings go down and I do pay attention to that.

Overall: Easy way to find local eateries wherever I am

want it. get it. go.

Mar 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: simplicity. reliance on the crowd for ongoing validation and assessment. transaction support and integration

Cons: sometimes clunky. 'search' and 'results' are, too often, disconnected. multiple features and functionalities don't always work in synch

Love this Yelp feature!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use with this software the most. It makes the process of making reservations incredibly streamlined, and allows for a ton of flexibility with scheduling/re-scheduling.

Cons: One issue would be the lack of solutions for when reservations at a restaurant are booked at a certain time. Showing alternative locations nearby with the same time slots would be a nice addition to this software. Perhaps notifications for if a certain time slot were to open up would be nice, too.

One other issue is the lack of consistent use of this software by restaurants. If Yelp could work on expanding this feature to more restaurants, it would be even better!

Overall: Overall I really enjoy using Yelp Reservations, and find myself reaching for it all the time.

I use this when I don't want to wait. It cuts down time when you are busy and on the go. Easy to u

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is easy to use. In a fast busy environment this tool is convenient. I use this mostly on the weekends or when we have lunch meetings. This has saved me time. You walk in and in most cases directed to your table. The reviews are nice and links of the establishment. You can put this on any device.

Cons: Some establishments don't honor this application. Hopefully in the future establishments will get on the right track.

Overall: Very easy to use, Its quick and fast, and you review and decide if you want to go the establishment or not. Can be used from any device.

Easy reservation app

Mar 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good when you need to make reservations online. HIt also has reminder systems by email and text messages.

Cons: If you are the one who is getting the reservation through this app, there will be a lot of no shows. Should have some penalty to users who do not show up without canceling.

Capterra loader

Do not use it for advertisement, it is great as free service only

Aug 17, 2018
2/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: As a user Yelp is good and helpful, even though we have some reviews which are not reliable.

Cons: I did got an offer to do paid advertisment using the Yelp business platform. It was my worst experience ever. The sales person gave me very good statistics about my business and other business for the paid ads. They pushed me to sign a contract with them for 6 months with a minimum amount ( i cant remember exactly). When i started, i found that the avarage click payment is much higher than expected. Then when I requested to cancel the contract, they requested me to pay a penelty fees. This shocked me, and I found my self that I have to continue with them. I did continue but I was totally unhappay and I told them this is cheating. After 6 months of paid ads, I didnt recieve any valuable leads from yelp. I told them I dont want to deal with your company any more. And after that I am recieving sales calls once or twice every week!!! I told them I dont want to deal with you, and the calls are still going till today, more than two years.

Overall: Great as free service, and the worst platform for the worth of dollar for advertisment.

Capterra loader

Great feature in a great app

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This makes the already great product more comprehensive. I tend to uses and select services that have this feature enabled. It shows me that they are really trying to be customer oriented.

Cons: While this is a great feature it doesn't seem as seamless as it can be. I feel that it can be a bit more seamless and have less steps when making reservations.

Found so many hidden gems thanks to reviews!

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love what I find on here. I can find quality restaurants that are normally not seen, though thanks to wonderful reviews I uncover hidden gems in NYC.

Cons: Sometimes there are establishments listed that are no longer in business saying they are currently active. It would be great if the locations were updated on a more regular basis.

Overall: Broadened my food choices!

Yelp Reservations Review

Aug 13, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I like most about this software is how easy it is to get a reservation at restaurants I want to go to.It's just so much easier especially when it's a bigger party I'm reserving for. It just makes like a little simpler instead of waiting for someone to pick up the phone for long periods of time.

Cons: The thing I like least about this software is that sometimes it is not fully updated. There are times when it's lagging and won't allow us to push forward with the reservation causing us to still call and wait to see if it was valid or not.

Overall: My overall experience with this software has been great. It's not perfect but nothing is perfect. We can't expect perfection even with this. But surely appreciate using it!

Big fan of Yelp

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use. It's great to be able to look at a restaurant's reviews and any photos and then reserve through the app without having to leave and reserve through another app.

Cons: Sometimes a location I'm looking for has moved or closed and Yelp can be a little slow to update this. I don't have too many complaints.

Yelp is awesome!

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that you are provided with a list of restaurants, but you can search for the restaurant that you want to dine at and book a reservation with ease. The process is very simple and fast! It can use your location to find restaurants near you, or you can simply search by a different location on your own. You can even search by cost and that's awesome!

Cons: There is nothing bad that I can say about this software! It's one of the easiest to use so I have no complaints at all!

I always use Yelp!

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The app is really easy to use. So making reservations using the app beats having to make a phone call for reservations. You can also receive message updates regarding your reservations.

Cons: Not all the restaurants listed accept reservations. I noticed Yelp is slow to update information on restaurants that have moved to a new location.

This is absolutely the best ever application ! Super easy, just download and you are ready to go.

Feb 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Great!!! Awesome!!! We actually use this application a lot. Ever trip that we go on to be exact. My children's first words are, mom look on yelp! When we send out tech's out of town we use this app to help them find places that are close to them.

Capterra loader

Yelp Reservations. A new useful feature for yelp.

Nov 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Yelp Reservations allows me to make online restaurants reservations in an easy way without spend to much time looking. Also, Yelp also offers good advice in terms of places nearby to eat, categorized by type of food, cost and rating.

Cons: Several restaurants are not yet affiliated to this systems, so the feature is not available for all or them. Also Yelp reservations could improve if the menu of the restaurants are available in their site.

Overall: My overall experience has been positive, I use to make personal and business meal reservations.

Capterra loader

Convenient

Aug 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This application was convenient and easy to use, way easier than having to call the restaurant and be on hold for however long especially on a busy day. It saves a lot of time. It's also great because of its connection with the main yelp application, so if you were looking for somewhere to eat, you could find that on yelp and make an easy reservation on this application

Cons: Some featues function differently between the pc and ipad software

Very user-friendly interface and real-time updates make reservationist life easy!

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The layout is very simplistic, using color codes and other obvious flags for ease of use. The learning curve is short and new users can hit the ground running and start using the software same-day!

Cons: The restaurant layout feature could be a little more specifically tailored to each unique restaurant space, but the way it has been done for our restaurant group is still representative enouhg of the space to eliminate confusion for reservationists

Really Cool

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I used this software as a host when at the first restaurant I ever worked at. The software was amazingly easy to use and fun too. I liked how you could send text message alerts to patrons about their reservations.

Cons: I never had any issues while using this software that I can think of.

Great for users, not business owners

Nov 24, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Yelp reservations is great as a user. You can make reservations for local restaurants with just a click of a button. You are able to search different restaurants in the area depending on what you are in mood for, it's great

Cons: As a business owner, Yelp is a nightmare. Many times the reservations did not populate on my end. I've had many times where people made reservations but I never got the notification from yelp. Also, they try to sell you advertisements, which is great, however, the stats the sales people give you does not hold true at all. Yes, I got 100 clicks from my ad, but only 1 of those was someone from the town where my restaurant is. The other 99 were very far away, some being on the other side of the country.

Overall: For users it's great, however, their business end needs work. We ended up discontinuing ad service with them, but you can never remove your listing unless your business is closed.

so easy to use while looking up restaurants

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love Yelp Reservations! While looking into options for dinner, you can go ahead and book a reservation right there in the app. No need to use any other app, or even call the restaurant! Turns Yelp into a much more useful tool. Bonus if the restaurant gives a coupon for free app with check in!

Cons: The only thing that I don't like is that sometimes Yelp Reviews are biased. Not all destinations have a lot of yelp reviews, and therefore are not as trustworthy. In this case, making a reservation on Yelp before really going to a restaurant is a bit of a risk, but worth it to try!

Capterra loader

Yelp is great

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everyone uses Yelp and we are happy to join the crowd

Cons: Ads can be deceiving when you are looking for a specific company. The ads make you think you are on the company you were looking for but it is instead a paid ad.

It's good, I check most of new places for reviews on yelp.

Feb 26, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has most of places with phone numbers and open table option.

Cons: Sometimes reviews would be misleading.

Overall: I like it. Sometimes it's misleading thou.. So I'd have to doublecheck the place on other app like trip advisor or such.

Recommendations to other buyers: Double check your choices elsewhere just in case.

Capterra loader

Does What It Needs To

Sep 17, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It takes reservations pretty easily and I've yet to run into any issues while using these feature within Yelp. I do wish more locations made use of the Yelp Reservations rather than, or in conjunction with, OneTable or RESO.

Cons: It's quite difficult to view the reservation you made and/or make changes to it. It's possible to do but not that intuitive to figure out how that's done.

Just started using it.

Jul 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Up to this point, I've been exclusively an open table customer. I find however that there are too many areas in the country that aren't on OpenTable so that's why I signed up for Yelp. It has many more restaurants and in more areas. Also, I think the reviews and yelp are much more valuable. I get the sense that they are real customers give an honest review. And that is important to me.

Cons: I haven't been using it long enough to have come up with anything I don't like about it yet. One thing that I do find bothersome is that there a lot of advertisements. Also, the pop up asking me to join the rewards program is annoying.

Overall: It has a large selection of restaurants in many parts of the country.

Capterra loader

Reserve vacation with Yelp to save money

Sep 06, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Best features to save money for reservations to go on a family vacation. Nice description of each place which helps to decide a better place for fun with family.

Cons: Maybe include tips to travel different places around the actual place that has been reserved. The search of the actual place will be far beyond and on the top there will be advertisements which is frustrating.

Yelp Reservations - last minute save!

Nov 26, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Yelp Reservations makes it super easy to book a spot last minute, without having to hop on a phonecall. This is so helpful for a mom with little ones! Whether I'm tiptoeing around the house during naptime or snuggling a little one to sleep, I can use one hand and not utter a word to reserve a spot at our favorite eatery.

Cons: The most annoying part of doing reservations through yelp, I discovered recently, was when I looked up a restaurant online, booked through yelp on the google search page, but then was required to download the yelp app to confirm my booking. Seemed like an unnecessary step, and slowed things down quite a bit longer than i felt it should have.

Easy to Use

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to download and a lot of detail for my searches.

Cons: Can sometimes lead me to places not in my area.

Overall: Works great, espcially if you know the area you are searching.

Capterra loader

I love the convenience of being able to make a reservation without having to call ahead

Apr 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The app is fairly easy to use. Functionality is adequate and accomplishes its purpose to help me make reservations at my favorite restaurants.

Cons: Limitations on number of restaurants (not all businesses use the app). I wish I could use the app the make reservations at any restaurant.

Overall: Ability to quickly make reservations at my favorite spots!

Not very impressed with Yelp

Jul 27, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The website is easy to get to. I like the color red. The name of Yelp is interesting. Other than that, it's difficult to say anything else good.

Cons: The reviews are fake. The algorithms are irritating. The constant calls from Yelp salespeople are extremely annoying. I don't like Yelp Reservations and/or Yelp overall.

Overall: I really don't get very many benefits from this software. It hinders my work more than it helps. I wouldn't suggest it.

Use to book tables and various reservations for myself and clients

Apr 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Seamless connectivity between general Yelp to booking reservations. I used to use open table until Yelp made it easier to use Reservations.

Cons: Not always available for most businesses I like to frequent. I have had my reservation not actually match when I arrived at my destination.

Easy to Use!

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, keeps it simple. Nice to be able to look up a restaurant on yelp, look at pictures and review and then reserve right there without leaving to go to another app.

Cons: Yelp sends a lot of spam emails, so reservation emails and updates can easily get lost in the shuffle in your inbox.

Great way to work as a team and keep focus

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is easy and keeps open communication between you and the support admin. i am able to use it on my mobile device with a quick check in twice a week to ensure i am on track with the goals i have set. being able to high five several others on the team is always a benefit.

Useful when already on yelp

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I've used this program when I've browsed yelp for nearby food options and saw there was reservations available

Cons: I had an issue where I requested the reservation and received the confirmation, but when I arrived at the restaurant they had no record of the reservation.

2 For 1

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that you can use the app to get a reviews on the restaurant before deciding to go. And you also can't reserve a table if they restaurant except reservations. So you get two for one by visiting Yelp App.

Cons: There's nothing to really dislike about the app.

Overall: I use this app mostly when I have Business partners or friends that visits with me from out of town. It gives the opportunity me to show them the best restaurants my city has the offer.

Organized Tables

Nov 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that I can easily manage the restaurant set up and keep customers organized and happy with our service

Cons: I have had weird situations come up with Yelp in the past that I wish had been resolved faster

Yelp is my go-to for insider tips on unfamiliar establishments.

Jan 11, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Its much more affordable than Open Table and most people are already accustomed to using Yelp as a go to for reviews. You can choose whether or not to receive message updates, but you have to download the app.

Cons: You get what you pay for. Open table is more expensive but so much easier to use. You cant browse through available reservations very easily or delete reviews on restaurants if you wish to update a negative experience that you published. I am all about giving people second chances so I hesitate to be honest in fear of my review being permanent.

Yelp Reservations Review

Sep 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I've only used this service twice, but both time it worked and didn't cost me anything

Cons: I don't have anything negative to say honestly, I just rarely make reservations unless i'm traveling

Overall: I had a good experience using this service

Good way to review restaurants and search for new options

Aug 08, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: You can browse places, see the photos and decide what's good, you can make reservations and also you can find cute places to shop.

Cons: Wallet doesn't work in Guatemala and even the reservations option doesn't work in some places here.

Capterra loader

Yelp Reservations

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I found this super easy to use and very user friendly. It definitely helps me when I am out of town and unsure of where to go to get good food.

Cons: There wasn't anything I really did not like about this program

Capterra loader

User Friendly and saves time

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Love that is has a mobile app version can access it anywhere i.e makes it easy and convenient to find places to eat despite on my geographical location

-Saves time

-Ability to receive message notifications in regards to your reservation

Cons: -Not a fan of the constant calls from Yelp Reservations

Overall: I would recomment to anyone. It has a large database

Yelp Reservation is super cool

Sep 19, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really love being able to use this software, It is so simple. I have loved yelp since the day it came out.

Cons: Not very many people know about it, and I am not sure the marketing for it is being done in a way for people to access very easily

Overall: Being able to do something that should be so easy, and having another way to do it. I love being able to book or reserve anything online

Make reservations without making a call!

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use to see what dates and times are available to book a reservation at a local restaurant you're viewing on yelp. The app even sends you a confirmation email to confirm your reservation.

Cons: If you have a big party size, the app will inform you that they can't process your reservation for a party that large.

love to use

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes going out to eat a lot easier for us.

Cons: It makes you have a log in and you can't use the website..only the app

Saves time energy and money. You can use this on any device any where. Also alerts you in real time

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great tool, easy to use. You can view the establishment and make your decision. Saves time and energy so you can plan ahead.

Cons: Not all establishments have the ability to use Yelp Reservations. Though once more come through it will be great

Overall: Easy to use, convenient, can use on any device. Saves time and money and lets you preview.

Use to make reservations without having to call

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that I don't need to find the number and wait on hold with someone on the phone. I can easily put my reservation and any notes necessary. I also like that I can modify/cancel if needed.

Cons: There's nothing that I don't like about this software it really is convenient for the consumers everywhere.

Yelp Reservations Make perfect sense

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This is brilliant to have reservations embedded in the Yelp app! We love to use Yelp when traveling, and it makes it so easy to quick make a reservation while you're in the app.

Cons: The only thing that I don't like is that now I have multiple accounts, like open table, yelp, chownow etc. I do not have a strong preference for one, but I wish they all worked together. If yelp could pull in more reservation systems that would be awesome!

I use yelp to get me in a restruant I want and will like.

Apr 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money

Pros: I like that I can view and restaurant and see what other customers like or didn't like about the food and experience.

Cons: I wish there was more user features. For example I wish that a lot more things were within the app like the menu, instead of being directed to a web page.

Thank you for adding this!

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I really appreciate this because I use Yelp to find anywhere I go out to eat. Being able to switch seamlessly into reservations is really really helpful!

Overall: I'm very pleased with it! I like it much better than OpenTable, which I had used for years before as there was no alternative.

Great to be able to make reservations.

Apr 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that this is easy to use and even exists. Many use yelp for reviewing restaurants and I love the capability of being able to make reservations as well.

Cons: I wish all business used the application. It would be great if they were automatically added because Yelp is very widely used. It would make using the software much more effective. That is the part I like least about the software.

Overall: Easy to use and make reservations on a restaurant.

Fantastic experience

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Had to book Red Hot Chili Peppers which is generally super busy. Had an option to book via Yelp, tried it, got a confirmation on Email and SMS and that is it.. super easy and helpful

Cons: There was a confirmation required message sent in between.. I am not sure what would have happened if I hadn't said yes/no.. wouldn't want that intermediate step in place

Overall: Fantastic

I enjoy using Yelp to book restaurant reservations.

Jan 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it can guarantee you a seat at the place you want to eat. I like that it provides accurate information such as operating times, and contact information.

Cons: I don't like the reviews section that is apart from the reservation system. I just don't like to read too negative information on particular places before I experience them myself.

Great feature to have on Yelp

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I have used the reservation feature a couple of times now in the consumer side and it is for the most part easy to use. I especially liked getting a text message confirmation for my reservation.

Cons: Nothing that I can think of except that not all restaurants listed on Yelp accept reservations through the feature so it can be a hit or miss.

I searched for dinner reservations for a work dinner using Yelp Reservations.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like how it shows if the restaurant does take out or not, and also has the full, comprehensive Yelp reviews that I refer to anyway when using other reservation programs.

Cons: If I go to Yelp.com, I would like to be able to sort by restaurants taking reservations in a more intuitive way. Seems difficult to find now.

Reservation success

Nov 30, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

Pros: I find yelp TP be Easy to use and effective in finding and easily reserving times online. I eat at restaurants a lot so ease of use is important to me.

Cons: Yelp needs To use larger pictures to see the food and restaurant. I always review pictures so that I can make my own judegement.

Read reviews and book a table

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that once you've decided to visit a restaurant based on reviews you can book right away.

Cons: I haven't had an issue yet. Sometimes the Yelp reviews don't tell the whole story though.

Overall: Yelp is an app that stays on my phone so using the reservations was just efficient.

I help a small restaurant manage their day-to-day reservations and recommended this software.

Jan 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It really makes managing reservations (which can be a headache) much easier. I think that it helps customers feel comfortable making reservations online too.

Overall: I just needed a little time to get used to the software in order to show my friends who own the restaurant how to use it.

YELP

Oct 08, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use and is convenient to have.

Cons: There can be glitches when using it on the phone.

Capterra loader

Great reservation tool

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love using Yelp to view reviews of restaurants, so having this option to also make reservations has been great

Cons: None so far, allows Yelp users to go one step further by making reservations. Keep up the good work with this.

Yelp Reservations

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It is pretty user friendly and allows to quickly make a reservation

Cons: Have to have a Yelp account to utilize the reservation system, and the reviews

Easy but no benefit

Nov 05, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use and already in Yelp so access was one click

Cons: didn't help and took longer than when I called the restaurant and asked

I've used this to make reservations, directly from the yelp website

May 14, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: it is easy to use and you can find it right on the yelp website. look up a restaurant, see that you like the menu, then book a reservation!

Cons: the interface is not very smooth and it feels a little immature in design. it would be nice if it provided you with more information on the booking screen

So easy to organize

Aug 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Great way to do all in one by finding a restaurant and then reserving a table

Cons: Can be easier with some companies than others

Capterra loader

Just OK

Oct 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Seemed to work, but not something I will use that often.

Cons: Just isn't something I see myself using more than once.

I use this a lot when I travel and it's great.

Sep 06, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that when I go places I don't know, it's all in one app so I don't have to search for so many different places and I can have all the info at once in my hands.

Cons: Too many options can sometimes make things challenging but that's really not a bad problem to have most of the time.

Overall: It was great when I was traveling because I didn't know the area at all and it gave me some options I wouldn't have known about otherwise.

Yelp not helpful

Nov 27, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Not much. I can find some restaurants while on the go, but not most.

Cons: Don't like that there is a cost to use the app, would rather restaurants save the money on their own side.

Yelp reservations is a nice option

Aug 20, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a great option to have a quick place to make reservations on Yelp, especially since most go there for review information.

Cons: Although it is a great option, it did not work the first time I tried. We had made reservations at a Rio Bravo Mexican restaurant location through Yelp and when we got there they did not have our reservation. What it did do though, when the hostess put us down for reservations on site, our table was ready and it did show on Yelp that we had been seated.

Capterra loader

SeatMe Review

Sep 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Smooth reservation process, accessible in PC and Smartphone. SMS notification is very useful. Accurate in giving information like Wait Time or Table Availability.

Cons: They should have like promotions and or discounts regularly.

Overall: Yelp Reservation is very convenient, easy and fast. You can avoid the hustle and grind when booking your restaurant.

Yelp Reservations is a perfect app for tracking reservations

Mar 23, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Yelp helps you get any reservation you need and works to organize them in advance. It's especially great when you're traveling to a big city you don't know well and need to book in advance.

Cons: It's pretty generic so there is not much to dislike about it because you use it for what it's supposed to be used for.

Integration is nice

Mar 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: For restaurants that support the app, it is very nice and convenient to be able to look an establishment up on Yelp and then seamlessly make a reservation.

Cons: Not every place I wish to visit is on the system. Other than that, it works quite well and I rarely experience a technical issue.

All businesses should have this

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Was able to add myself to the line before I got to the restaurant

Cons: Have had issues where restaurants didn't honor my Yelp reservation.