Who Uses This Software?

Owners and managers of restaurants (both standalone and multi-location) that accept reservations.


Average Ratings

37 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Yelp
  • www.yelpreservations.com/
  • Founded 2011
  • United States

About Yelp Reservations

Restaurant reservation management software with direct access to over 97 million users on Yelp. Features include online reservations, walk-ins, waitlist management, pre-paid ticketing, future table assignment, and direct SMS with guests. No cover fees.


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Yelp Reservations Features

  • Food Costing
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Payroll Management
  • Point of Sale (POS)
  • Reservations Management
  • Sales Tracking
  • Table Management
  • Wait List Management
  • Waitstaff Management

Yelp Reservations Reviews Recently Reviewed!


Great feature to have on Yelp

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have used the reservation feature a couple of times now in the consumer side and it is for the most part easy to use. I especially liked getting a text message confirmation for my reservation.

Cons: Nothing that I can think of except that not all restaurants listed on Yelp accept reservations through the feature so it can be a hit or miss.

Yelp Reservations Make perfect sense

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is brilliant to have reservations embedded in the Yelp app! We love to use Yelp when traveling, and it makes it so easy to quick make a reservation while you're in the app.

Cons: The only thing that I don't like is that now I have multiple accounts, like open table, yelp, chownow etc. I do not have a strong preference for one, but I wish they all worked together. If yelp could pull in more reservation systems that would be awesome!

I've used this to make reservations, directly from the yelp website

May 14, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: it is easy to use and you can find it right on the yelp website. look up a restaurant, see that you like the menu, then book a reservation!

Cons: the interface is not very smooth and it feels a little immature in design. it would be nice if it provided you with more information on the booking screen

so easy to use while looking up restaurants

May 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love Yelp Reservations! While looking into options for dinner, you can go ahead and book a reservation right there in the app. No need to use any other app, or even call the restaurant! Turns Yelp into a much more useful tool. Bonus if the restaurant gives a coupon for free app with check in!

Cons: The only thing that I don't like is that sometimes Yelp Reviews are biased. Not all destinations have a lot of yelp reviews, and therefore are not as trustworthy. In this case, making a reservation on Yelp before really going to a restaurant is a bit of a risk, but worth it to try!

Easy to Use!

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, keeps it simple. Nice to be able to look up a restaurant on yelp, look at pictures and review and then reserve right there without leaving to go to another app.

Cons: Yelp sends a lot of spam emails, so reservation emails and updates can easily get lost in the shuffle in your inbox.

Quickest way to make a reservation at a restaurant!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best features about Yelp Reservations include: easy of use, conveniency, and speed when booking a table at a restaurant. It's also really nice to have an option like this within the app because all the information, including reviews, photos, and directions for the particular place are on one page. It saves time as a guest because I don't have to call the restaurant directly, which saves both me and the receptionist time. Plus, during a busy evening at a restaurant, you don't always get through to someone.

Cons: I am unsure of how quickly the platform updates cancellations or openings for its reservation windows. For example, the one good thing about speaking directly to a front desk person at the restaurant is that if they had a last minute cancellation, they can book you in that time slot immediately. There have been a few times where I've gone to book a reservation through Yelp, a time slot I wanted was unavailable, and I just called the vendor to see if there were any updates to the calendar and got in.

I've used Yelp Reservations when I've been on Yelp and see reservations are available.

May 09, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: If I'm already on Yelp looking for a restaurant and I happen upon a restaurant I definitely want to make a reservation at and see reservations are possible to book via Yelp directly, I'll use Yelp Reservations. The user experience is quick and seamless and comparable to reservation competitors like OpenTable and Resy. I like that because it's familiar, it's easy and it's not overcomplicated. The email confirmation follow-up is always good, too. Pretty standard, but good nonetheless.

Cons: I dislike 2 main things about Yelp Reservations. First (on desktop) if you're on Yelp Reservations then decide to change what cuisine or what neighborhood you're looking for in the search bar, the search generates regular Yelp results vs. Yelp Reservation results. You have to click "Make a Reservation" again at the top, which is annoying and makes the experience slightly less seamless. It's not a HUGE issue, but one or two extra steps to a consumer is one too many since the reservation booking alternatives don't have this issue.

Second, it's frustrating that the search results generate neighborhoods FAR beyond the neighborhood you're searching for. It makes sense for neighborhoods relatively near the original neighborhood search to pop up but it's just not OK for neighborhoods in different states to pop up. I'd MUCH rather have less search results pop up.

Use to make reservations without having to call

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I don't need to find the number and wait on hold with someone on the phone. I can easily put my reservation and any notes necessary. I also like that I can modify/cancel if needed.

Cons: There's nothing that I don't like about this software it really is convenient for the consumers everywhere.

Great to be able to make reservations.

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that this is easy to use and even exists. Many use yelp for reviewing restaurants and I love the capability of being able to make reservations as well.

Cons: I wish all business used the application. It would be great if they were automatically added because Yelp is very widely used. It would make using the software much more effective. That is the part I like least about the software.

Overall: Easy to use and make reservations on a restaurant.

Use to book tables and various reservations for myself and clients

Apr 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Seamless connectivity between general Yelp to booking reservations. I used to use open table until Yelp made it easier to use Reservations.

Cons: Not always available for most businesses I like to frequent. I have had my reservation not actually match when I arrived at my destination.

Great Experience - Always room for improvement

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: On a website where reputation and reviews dominate, why not incorporate a way of making reservations through the platform as well. I love the idea of having a Yelp user check our website for pictures and reviews, and then further directly converting from the platform to make a reservation.

Cons: My only complaint is that the follow through with the leads we receive from reservations isn't super high. We have a huge drop off from number of reservations we receive vs. how many actually come in.

Overall: Be where your competition isn't!

Capterra-loader

I love the convenience of being able to make a reservation without having to call ahead

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The app is fairly easy to use. Functionality is adequate and accomplishes its purpose to help me make reservations at my favorite restaurants.

Cons: Limitations on number of restaurants (not all businesses use the app). I wish I could use the app the make reservations at any restaurant.

Overall: Ability to quickly make reservations at my favorite spots!

Capterra-loader

Great reservation tool

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love using Yelp to view reviews of restaurants, so having this option to also make reservations has been great

Cons: None so far, allows Yelp users to go one step further by making reservations. Keep up the good work with this.

I use yelp to get me in a restruant I want and will like.

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: I like that I can view and restaurant and see what other customers like or didn't like about the food and experience.

Cons: I wish there was more user features. For example I wish that a lot more things were within the app like the menu, instead of being directed to a web page.

Easy to use

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really like that the mobile app will go anywhere and can also track your location in order to get your opinion on the different places that you go.

Cons: I really dont have any cons at this point. Just that new places should get on here asap so they can start getting great reviews and connecting with customers

Perfect for our 200+ seat restaurant

Mar 23, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked that Yelp Reservations made it easy to mark/manage/update a very large restaurant floor plan in realtime. In addition, people could make online reservations easily without fuss, and there were lots of options to customize reservation making and restaurant pacing.

Cons: I did not like that the functionality was slightly different between the main laptop used and the iPads. Some buttons functioned differently, some with less of the same options.

Yelp Reservations is a perfect app for tracking reservations

Mar 23, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Yelp helps you get any reservation you need and works to organize them in advance. It's especially great when you're traveling to a big city you don't know well and need to book in advance.

Cons: It's pretty generic so there is not much to dislike about it because you use it for what it's supposed to be used for.

Integration is nice

Mar 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For restaurants that support the app, it is very nice and convenient to be able to look an establishment up on Yelp and then seamlessly make a reservation.

Cons: Not every place I wish to visit is on the system. Other than that, it works quite well and I rarely experience a technical issue.

Very user-friendly interface and real-time updates make reservationist life easy!

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The layout is very simplistic, using color codes and other obvious flags for ease of use. The learning curve is short and new users can hit the ground running and start using the software same-day!

Cons: The restaurant layout feature could be a little more specifically tailored to each unique restaurant space, but the way it has been done for our restaurant group is still representative enouhg of the space to eliminate confusion for reservationists

Saves time energy and money. You can use this on any device any where. Also alerts you in real time

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great tool, easy to use. You can view the establishment and make your decision. Saves time and energy so you can plan ahead.

Cons: Not all establishments have the ability to use Yelp Reservations. Though once more come through it will be great

Overall: Easy to use, convenient, can use on any device. Saves time and money and lets you preview.

I use this when I don't want to wait. It cuts down time when you are busy and on the go. Easy to u

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is easy to use. In a fast busy environment this tool is convenient. I use this mostly on the weekends or when we have lunch meetings. This has saved me time. You walk in and in most cases directed to your table. The reviews are nice and links of the establishment. You can put this on any device.

Cons: Some establishments don't honor this application. Hopefully in the future establishments will get on the right track.

Overall: Very easy to use, Its quick and fast, and you review and decide if you want to go the establishment or not. Can be used from any device.

want it. get it. go.

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: simplicity. reliance on the crowd for ongoing validation and assessment. transaction support and integration

Cons: sometimes clunky. 'search' and 'results' are, too often, disconnected. multiple features and functionalities don't always work in synch

Easy reservation app

Mar 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good when you need to make reservations online. HIt also has reminder systems by email and text messages.

Cons: If you are the one who is getting the reservation through this app, there will be a lot of no shows. Should have some penalty to users who do not show up without canceling.

Thank you for adding this!

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really appreciate this because I use Yelp to find anywhere I go out to eat. Being able to switch seamlessly into reservations is really really helpful!

Overall: I'm very pleased with it! I like it much better than OpenTable, which I had used for years before as there was no alternative.

I searched for dinner reservations for a work dinner using Yelp Reservations.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like how it shows if the restaurant does take out or not, and also has the full, comprehensive Yelp reviews that I refer to anyway when using other reservation programs.

Cons: If I go to Yelp.com, I would like to be able to sort by restaurants taking reservations in a more intuitive way. Seems difficult to find now.

This is absolutely the best ever application ! Super easy, just download and you are ready to go.

Feb 20, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Great!!! Awesome!!! We actually use this application a lot. Ever trip that we go on to be exact. My children's first words are, mom look on yelp! When we send out tech's out of town we use this app to help them find places that are close to them.

Found so many hidden gems thanks to reviews!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love what I find on here. I can find quality restaurants that are normally not seen, though thanks to wonderful reviews I uncover hidden gems in NYC.

Cons: Sometimes there are establishments listed that are no longer in business saying they are currently active. It would be great if the locations were updated on a more regular basis.

Overall: Broadened my food choices!

Great way to work as a team and keep focus

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is easy and keeps open communication between you and the support admin. i am able to use it on my mobile device with a quick check in twice a week to ensure i am on track with the goals i have set. being able to high five several others on the team is always a benefit.

I help a small restaurant manage their day-to-day reservations and recommended this software.

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It really makes managing reservations (which can be a headache) much easier. I think that it helps customers feel comfortable making reservations online too.

Overall: I just needed a little time to get used to the software in order to show my friends who own the restaurant how to use it.

I enjoy using Yelp to book restaurant reservations.

Jan 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it can guarantee you a seat at the place you want to eat. I like that it provides accurate information such as operating times, and contact information.

Cons: I don't like the reviews section that is apart from the reservation system. I just don't like to read too negative information on particular places before I experience them myself.

Yelp is my go-to for insider tips on unfamiliar establishments.

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Its much more affordable than Open Table and most people are already accustomed to using Yelp as a go to for reviews. You can choose whether or not to receive message updates, but you have to download the app.

Cons: You get what you pay for. Open table is more expensive but so much easier to use. You cant browse through available reservations very easily or delete reviews on restaurants if you wish to update a negative experience that you published. I am all about giving people second chances so I hesitate to be honest in fear of my review being permanent.

Reservation success

Nov 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Pros: I find yelp TP be Easy to use and effective in finding and easily reserving times online. I eat at restaurants a lot so ease of use is important to me.

Cons: Yelp needs To use larger pictures to see the food and restaurant. I always review pictures so that I can make my own judegement.

Great way to find and compare restaurants, shops, hotels, etc. in any area I'm unfamiliar with.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that Yelp gives you your proximity to current location, it's easy to compare places (if you click on a place that you are looking at, it opens in a new window which means you don't lose where you were looking). Reviews are by real people, and have typically steared me in the right direction. Great to have photos too!

Cons: Anyone with an opinion can right it - whether they know anything or not. It's a bit of a catch 22 - anyone can provide a review but if they have a bad experience and rate someone horribly, star ratings go down and I do pay attention to that.

Overall: Easy way to find local eateries wherever I am

Yelp Reservation is super cool

Sep 19, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really love being able to use this software, It is so simple. I have loved yelp since the day it came out.

Cons: Not very many people know about it, and I am not sure the marketing for it is being done in a way for people to access very easily

Overall: Being able to do something that should be so easy, and having another way to do it. I love being able to book or reserve anything online

I use this a lot when I travel and it's great.

Sep 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that when I go places I don't know, it's all in one app so I don't have to search for so many different places and I can have all the info at once in my hands.

Cons: Too many options can sometimes make things challenging but that's really not a bad problem to have most of the time.

Overall: It was great when I was traveling because I didn't know the area at all and it gave me some options I wouldn't have known about otherwise.

Good way to review restaurants and search for new options

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: You can browse places, see the photos and decide what's good, you can make reservations and also you can find cute places to shop.

Cons: Wallet doesn't work in Guatemala and even the reservations option doesn't work in some places here.

It's good, I check most of new places for reviews on yelp.

Feb 26, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has most of places with phone numbers and open table option.

Cons: Sometimes reviews would be misleading.

Overall: I like it. Sometimes it's misleading thou.. So I'd have to doublecheck the place on other app like trip advisor or such.

Recommendations to other buyers: Double check your choices elsewhere just in case.