# Yelp Guest Manager Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Yelp Guest Manager Software - reviews, pricing plans, popular comparisons to other Online Ordering products and more. Source: https://www.capterra.com/p/130358/Yelp-Reservations --- # Yelp Guest Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Yelp Guest Manager ## What is Yelp Guest Manager? Yelp Guest Manager helps restaurants manage all of their front-of-house operations across the entire dining experience through one fully integrated solution — by bringing together Yelp Waitlist, Reservations, Kiosk, Takeout, Table Management, online brand building and more into one product. Yelp Guest Manager combines Yelp’s high-intent diner network with powerful solutions that simplify and streamline restaurant operations from takeout and delivery orders to dine-in seating. ## What is Yelp Guest Manager used for? [Online Ordering](https://www.capterra.com/online-ordering-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/) Top alternative Featured Overall rating Based on 336 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 3% Starting price $99 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Yelp Guest Manager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.yelpreservations.com/&name=Yelp Guest Manager) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Yelp Guest Manager 4.5 (336) VS. [4.2 (551)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price $99 Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (336) Ease Of Use 4.2 (548) Value For Money 4.4 (171) Value For Money 3.8 (463) Customer Service 4.3 (168) Customer Service 3.7 (515) ## Yelp Guest Manager alternatives [3.8 (720)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars Highest Rated [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.1 (76)](https://www.capterra.com/p/122189/HungerRush360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [3.8 (412)](https://www.capterra.com/p/140677/TouchBistro/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 72% of reviewers rated it above 4 stars ## FAQs about Yelp Guest Manager Overview ### What problems does Yelp Guest Manager solve? Yelp Guest Manager solves slow, fragmented restaurant booking and front-of-house coordination by combining discovery, reviews, waitlists, reservations, and floor plans in one workflow. Restaurant hosts, managers, and staff gain real-time visibility into incoming bookings, table pacing, and guest status, while diners, travelers, and business teams avoid phone calls, hold times, and booking confusion. Answer based on 313 reviews Overview ### Which roles and teams benefit most from Yelp Guest Manager? Yelp Guest Manager is most used by restaurant owners, managers, and operations leaders who need to control reservations, waitlists, and table flow from one system. Front-of-house teams use it to improve guest seating and communication, while executives and marketing leads rely on it to monitor service performance and support repeat visits. Answer based on 336 reviews Overview ### What company size and industries is Yelp Guest Manager built for? Yelp Guest Manager is for restaurant owners and managers, primarily at small businesses, which account for 61% of reviewers. It also serves enterprise companies at 20% and midsize businesses at 19%. Reviewer representation is strongest in Real Estate at 12%, followed by Hospital & Health Care at 10% and Health, Wellness and Fitness at 7%. Answer based on 336 reviews Features and Usability ### What are the key features of Yelp Guest Manager? Yelp Guest Manager includes core restaurant reservation tools like online booking, wait list management, table management, and real-time updates on availability. Differentiating features include floor plan customization, email and SMS confirmations, and Yelp review integration, which lets guests check menus, photos, and ratings while booking. Answer based on 269 reviews Overview ### How reliable are Yelp Guest Manager reviews for choosing restaurants? Yelp Guest Manager helps diners judge restaurants quickly through reviews, photos, menus, and booking options in one place. Many diners find the feedback useful for deciding where to eat, but some question review accuracy, missing details, hidden costs, or outdated listings that can affect trust. Answer based on 55 reviews Overview ### Is Yelp Guest Manager good for finding places to eat? Yelp Guest Manager makes finding restaurants and booking a table easy for diners who want menus, photos, reviews, and wait times together. Families, travelers, and frequent diners like the convenience, though some want clearer menu updates, labeled food photos, and easier comparison across multiple dining options. Answer based on 31 reviews Getting Started and Support ### What training and onboarding options does Yelp Guest Manager offer? Yelp Guest Manager provides in person training and live online sessions for teams getting started. In person training allows face-to-face guidance, while live online sessions support remote instruction and setup walkthroughs. These are the confirmed training formats listed for the product. Answer based on 2 reviews Getting Started and Support ### What customer support options does Yelp Guest Manager offer, and how do users rate the experience? Yelp Guest Manager offers phone support and chat. User feedback on support is mixed: some describe good customer service and generally smooth help, while others say it can be hard to reach a representative. A few business users also report unresolved reservation notification issues and frustration with sales-related interactions. Answer based on 35 reviews Features and Usability ### Does Yelp Guest Manager send good reservation confirmations? Yelp Guest Manager sends reservation confirmations by email and often by text, which helps diners avoid phone calls and booking mistakes. Many consumers and restaurant staff value the reminders and calendar support, though some want reservation details shown more clearly in the app or fewer extra confirmation steps. Answer based on 25 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Booking 4.4 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Online Ordering 4.3 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Tracks and processes online orders Order Management 4.3 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Multi-Location 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Manage and support multiple locations Reporting/Analytics 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Point of Sale (POS) Integration 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Integrates with point of sale (POS) systems Yelp Guest Manager 17 features Application programming interface that allows for integration with other systems/databases Create, manage, and send invoices or bills to customers Track employee schedules, availability, and performance across projects and tasks Serves restaurants Manage and support multiple locations Book meetings and appointments through a website or digital platform Tracks and processes online orders Accept and process online payment transactions Manage and track customer orders for goods, investments, or any other purchases Integrates with point of sale (POS) systems Receive system updates as soon as any changes are made View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Send messages via SMS Assign waitstaff and coordinate the table services Set up connections to third-party platforms to improve business processes Record, update and manage waiting lists Get Advice We can help you find the software with the features you need. Features 4.5 (336) 4.5 Based on 336 reviews ## Pricing Value for money 4.4 (171) Basic $99.00 Per Month Value for money 4.4 (171) 4.4 Based on 171 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (168) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (168) 4.3 Based on 168 reviews ## User reviews Overall rating 4.5 Based on 336 reviews Filter by rating 5(207) 4(101) 3(19) 2(5) 1(4) Mentioned topic Sorted by most recent SH Sherissa H. Homemaker Animation ### "Yelp wonderful help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 18, 2023 Overall I love this product! Pros Easy to use and great for organizing my business. Cons A little pricey but well worth the cost for peace of mind. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PF Pat F. owner Law Practice ### "Useful and Efficient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 11, 2023 It is easy to use and provides good actionable information. Pros The ability see what people are thinking about our services in a timely manner. Cons Nothing. It serves our purpose for information. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR alejandra r. marketing Automotive ### "yelp is a grat toot to manage customer service tools " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 December 6, 2022 is a great tool to review customer feedback Pros essay access to customer information and reviews Cons hard to find some customer service representative Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HS Henry S. Owner Computer Hardware ### "Great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2022 Great product for online ordering and management. Pros Great for organizing orders and managing the online. Cons Nothing because it stands out against all the other software out there. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LY Lori Y. Owner Human Resources ### "It's just ok" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 November 17, 2022 Pros It was a while ago, so perhaps it now has some features that would make it more functional. Cons Lot's of opportunities for improvement, please! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT aziouez t. Ingénieur en automatisme Industrial Automation ### "Yelp logiciel " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 6, 2022 C'est un bon logiciel et m'aide dans mon travail Pros C'est très bon logiciel et aide beaucoup dans le travail et facile utiliser et rapide en même temps Cons Parfois se bloque en plus un peu long dans l'exécution Alternatives considered [GIMP (GNU Image Manipulation Program)](https://www.capterra.com/p/168960/GIMP/) Reasons for choosing Yelp Guest Manager Parce que beaucoup meilleures des autres produits Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jasmine C. Student Consumer Services ### "THE best app there is!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2022 Overall I like this app a lot, other than not being able to change your orders that it, I still love the app and I still recommend using it. Pros I love this app and it is going to be a round forever this is the quickest and most efficient app ever I love it. I can see this app being around for a very long time Cons The least thing that I like about this app is that When you want to reorder or change your order to your food you might have to cancel and reorder. you cant make changes once it is been sent out Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ryan P. Medical Student Hospital & Health Care ### "Good restaurant reservations manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 19, 2022 Pros It's easy to contact restaurants via Yelp as opposed to using a phone where persons may not answer. Very easy to make a reservation at most restaurants on the service Cons The menus for each restaurant may not always be up to date with items or prices Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WO weiss o. Freelancer Real Estate ### "Easy review on Yelp" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2022 I am thrilled with the Yelp Guest Manager, It has brought us so much business and I do not know what we would do without it. From start to finish it is a great system and we are very pleased with it. Pros I like that my reviews speak for themselves. I love that people can upload pictures of their meals and photos of the restaurant. It makes potential clients comfortable like they have been there before. Cons Sometimes the wait time are a little inaccurate so we have guests that come in without reservations and then they get upset at the wait time they are told. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Pavel S. Manager Restaurants ### "Great program " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 9, 2022 Was easy to get reservations for dine in Pros Great product and easy do used! Little expensive for small restaurant Cons Easy to integrate with the restaurant and easy to used Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/130358/Yelp-Reservations/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [SpotOn vs Yelp Guest Manager](https://www.capterra.com/compare/130358-197473/Yelp-Reservations-vs-SpotOn-Restaurant) [OpenTable vs Yelp Guest Manager](https://www.capterra.com/compare/17313-130358/OpenTable-for-Restaurants-vs-Yelp-Reservations)