Who Uses This Software?

Owners and managers of restaurants (both standalone and multi-location) that accept reservations.


Average Ratings

156 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Yelp
  • www.yelpreservations.com/
  • Founded 2011
  • United States

About Yelp Reservations

Restaurant reservation management software with direct access to over 97 million users on Yelp. Features include online reservations, walk-ins, waitlist management, pre-paid ticketing, future table assignment, and direct SMS with guests. No cover fees.


49953

Yelp Reservations Features

  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management

Yelp Reservations Reviews Recently Reviewed!


drive customers to your business that you didn't even know you had.

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Yelp reservations is a great way to make sure that YOU are the place your customers are going to. With your business listing on yelp, this option allows for customers to make a reservation without having to call or go to your website. If someone searches for your type of business, not only will your business pop up, but they will also be able to make a reservation. We have seen an increase in traffic and revenue since we have added this feature. We have found that more people are likely to go to you if they know that something has been set up ahead of time. For us, we run a storage and this allows customers to know that when they come, we will be expecting them, and be able to help them.

Cons: The only issue is it took us a while to get our information correct. Mind you this was user issue and did not have to do with the yelp add on. WE were having reservations come in that were outside of office hours. Once we got this straightened out and actually added the correct hours, it was no longer an issue. I would suggest that if your closing time sensitive establishment, that you cut your available reservation time to the amount of time that it would allow for you to assist that reservation so that you don't have issues.

Overall: We really have seen an increase in traffic and revenue by using this. Also by setting up a reservation time, we can make sure that we are fully available to assist those customers that are coming in at that time.

Perfect for our 200+ seat restaurant

Mar 23, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked that Yelp Reservations made it easy to mark/manage/update a very large restaurant floor plan in realtime. In addition, people could make online reservations easily without fuss, and there were lots of options to customize reservation making and restaurant pacing.

Cons: I did not like that the functionality was slightly different between the main laptop used and the iPads. Some buttons functioned differently, some with less of the same options.

Great Experience - Always room for improvement

Apr 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: On a website where reputation and reviews dominate, why not incorporate a way of making reservations through the platform as well. I love the idea of having a Yelp user check our website for pictures and reviews, and then further directly converting from the platform to make a reservation.

Cons: My only complaint is that the follow through with the leads we receive from reservations isn't super high. We have a huge drop off from number of reservations we receive vs. how many actually come in.

Overall: Be where your competition isn't!

Quickest way to make a reservation at a restaurant!

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The best features about Yelp Reservations include: easy of use, conveniency, and speed when booking a table at a restaurant. It's also really nice to have an option like this within the app because all the information, including reviews, photos, and directions for the particular place are on one page. It saves time as a guest because I don't have to call the restaurant directly, which saves both me and the receptionist time. Plus, during a busy evening at a restaurant, you don't always get through to someone.

Cons: I am unsure of how quickly the platform updates cancellations or openings for its reservation windows. For example, the one good thing about speaking directly to a front desk person at the restaurant is that if they had a last minute cancellation, they can book you in that time slot immediately. There have been a few times where I've gone to book a reservation through Yelp, a time slot I wanted was unavailable, and I just called the vendor to see if there were any updates to the calendar and got in.

Easy to use

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Really like that the mobile app will go anywhere and can also track your location in order to get your opinion on the different places that you go.

Cons: I really dont have any cons at this point. Just that new places should get on here asap so they can start getting great reviews and connecting with customers

Pretty Standard and Easy Reservations App

Aug 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I have always loved Yelp for reviews. Any time I try somewhere new, I always head to Yelp first. Having an app that allows me to make a reservation on the spot when I see something I like is super convenient, especially when planning dinners while traveling. I like that reservations, pictures, and reviews are all in one place.

Cons: The app versus the online version work a little differently so when you get used to one way on the phone you have to hunt for the function on the desktop. Not a huge complaint! Also, sometimes when I am searching for a certain location, the restaurants that come up are way outside of this location.

I've used Yelp Reservations when I've been on Yelp and see reservations are available.

May 09, 2018
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: If I'm already on Yelp looking for a restaurant and I happen upon a restaurant I definitely want to make a reservation at and see reservations are possible to book via Yelp directly, I'll use Yelp Reservations. The user experience is quick and seamless and comparable to reservation competitors like OpenTable and Resy. I like that because it's familiar, it's easy and it's not overcomplicated. The email confirmation follow-up is always good, too. Pretty standard, but good nonetheless.

Cons: I dislike 2 main things about Yelp Reservations. First (on desktop) if you're on Yelp Reservations then decide to change what cuisine or what neighborhood you're looking for in the search bar, the search generates regular Yelp results vs. Yelp Reservation results. You have to click "Make a Reservation" again at the top, which is annoying and makes the experience slightly less seamless. It's not a HUGE issue, but one or two extra steps to a consumer is one too many since the reservation booking alternatives don't have this issue.

Second, it's frustrating that the search results generate neighborhoods FAR beyond the neighborhood you're searching for. It makes sense for neighborhoods relatively near the original neighborhood search to pop up but it's just not OK for neighborhoods in different states to pop up. I'd MUCH rather have less search results pop up.

Great way to find and compare restaurants, shops, hotels, etc. in any area I'm unfamiliar with.

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that Yelp gives you your proximity to current location, it's easy to compare places (if you click on a place that you are looking at, it opens in a new window which means you don't lose where you were looking). Reviews are by real people, and have typically steared me in the right direction. Great to have photos too!

Cons: Anyone with an opinion can right it - whether they know anything or not. It's a bit of a catch 22 - anyone can provide a review but if they have a bad experience and rate someone horribly, star ratings go down and I do pay attention to that.

Overall: Easy way to find local eateries wherever I am

want it. get it. go.

Mar 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: simplicity. reliance on the crowd for ongoing validation and assessment. transaction support and integration

Cons: sometimes clunky. 'search' and 'results' are, too often, disconnected. multiple features and functionalities don't always work in synch

Easy to manage search, review and reservations from one app

May 27, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Yelp is an amazing app. Not only for the honesty of the reviews but also for the reservation feature as well. The best thing is that online reservation which prevent you to interact with restaurant employees; especially if they speak a different language. This really saves life when you're in abroad and looking for a restaurant. You can list and sort your reservations and also see contact information and address as well. You can also see it in calendar and manage.

Cons: One consequence is that Yelp is not common yet for the reservations. For example, Open Table is much more common. Another issue is that sometimes restaurants does not see the reservation; so you may be surprised when you go to the restaurant and ask for your table. You definitely need to download the app in order to manage reservations, read full reviews or e.g. menu photos to see.

Overall: Yelp is amazing for the reviews; but has room for development when it comes to reservations. Restaurant network needs to be bigger and also communication with the restaurants need improvement for confirmation purpose. In short, requires still some time to be enough - but good as a start.

Love this Yelp feature!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: I like the ease of use with this software the most. It makes the process of making reservations incredibly streamlined, and allows for a ton of flexibility with scheduling/re-scheduling.

Cons: One issue would be the lack of solutions for when reservations at a restaurant are booked at a certain time. Showing alternative locations nearby with the same time slots would be a nice addition to this software. Perhaps notifications for if a certain time slot were to open up would be nice, too.

One other issue is the lack of consistent use of this software by restaurants. If Yelp could work on expanding this feature to more restaurants, it would be even better!

Overall: Overall I really enjoy using Yelp Reservations, and find myself reaching for it all the time.

I use this when I don't want to wait. It cuts down time when you are busy and on the go. Easy to u

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This is easy to use. In a fast busy environment this tool is convenient. I use this mostly on the weekends or when we have lunch meetings. This has saved me time. You walk in and in most cases directed to your table. The reviews are nice and links of the establishment. You can put this on any device.

Cons: Some establishments don't honor this application. Hopefully in the future establishments will get on the right track.

Overall: Very easy to use, Its quick and fast, and you review and decide if you want to go the establishment or not. Can be used from any device.

Great tool to use when traveling and looking for a good place to eat.

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy the reviews and pictures other users share to help me make a more informed decision on where to choose.

Cons: Nothing, I love this app. I have enjoyed everything about it.

Helpful app for reservations

Dec 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the simplicity of this app and that I am able to customize the tables to mimic what my restaurant floor looks like - makes reservations easier to manage

Cons: I do not like the interface of this for mobile devices. I use two iPads to manage reservations and they will not sync with each other. One will show a table Is available and the other app will not update and show the same.

Overall: I do like Yelp reservations but for the cost I think that the app interface should be much better.

Easy to use reservation system

Jun 24, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part of Yelp reservations is that it is a built in function in Yelp so that when you browse through restaurants and decide on a place, you can quickly make a reservation through a link on the restaurant yelp page.

Cons: The only thing I don't like about this software is that it is not available on all restaurants. It is not yelp's issue, but perhaps if the yelp conditions were easier to work with for restaurants, establishments will be more likely to partake in this feature.

Overall: Yelp reservations is very easy to use and very convenient.

Yelp Helps!

Jan 26, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy using and reading the reviews on Yelp when considering going to a new restaurant. Each review gives you an idea of how good a place can be. If I decide to attend a restaurant I enjoy the idea of quickly making reservations via Yelp. The process is easy and I never had a problem using this service. I appreciate that I can go to a crowded restaurant and be seated quickly knowing the reservation will be honored.

Cons: I really don't have a problem with this software!

Overall: I used Yelp Reservations at a very trendy restaurant that just opened in the area. The lobby was crowded and wait times were ridiculous. We were seated immediately and had a fine meal.

Easy reservation app

Mar 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good when you need to make reservations online. HIt also has reminder systems by email and text messages.

Cons: If you are the one who is getting the reservation through this app, there will be a lot of no shows. Should have some penalty to users who do not show up without canceling.

great way to tie into reviews and reservations

Apr 25, 2019
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Yelp is one of the most visited sites so it naturally helps restaurants. We like using their reservation system as it helps attract new customer base. Typically those who use it for reservations will also use it for a follow up compliment or review.

Cons: Having the back end/office side more user friendly for expanding reservation base. Updates via app so we can constantly look and change our books.

Yelp app review

Dec 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: large database of restaurant and value reviews

Cons: Yelp Elite Squad system is confusing for user

Capterra loader

Do not use it for advertisement, it is great as free service only

Aug 17, 2018
2/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: As a user Yelp is good and helpful, even though we have some reviews which are not reliable.

Cons: I did got an offer to do paid advertisment using the Yelp business platform. It was my worst experience ever. The sales person gave me very good statistics about my business and other business for the paid ads. They pushed me to sign a contract with them for 6 months with a minimum amount ( i cant remember exactly). When i started, i found that the avarage click payment is much higher than expected. Then when I requested to cancel the contract, they requested me to pay a penelty fees. This shocked me, and I found my self that I have to continue with them. I did continue but I was totally unhappay and I told them this is cheating. After 6 months of paid ads, I didnt recieve any valuable leads from yelp. I told them I dont want to deal with your company any more. And after that I am recieving sales calls once or twice every week!!! I told them I dont want to deal with you, and the calls are still going till today, more than two years.

Overall: Great as free service, and the worst platform for the worth of dollar for advertisment.

Yelper special

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love that this app is a like a one stop shop for me. I'm busy on the go and constantly travel, so not only can I find reviews. Coupons. Numbers and directions I can also get ahead and make my reservations . Love love love it!

Cons: I wish more restaurants would catch on and upload their information.

Overall: I love it and makes life on the go much easier .. it helps me really tackle a new city when it comes to dining

Capterra loader

Great feature in a great app

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: This makes the already great product more comprehensive. I tend to uses and select services that have this feature enabled. It shows me that they are really trying to be customer oriented.

Cons: While this is a great feature it doesn't seem as seamless as it can be. I feel that it can be a bit more seamless and have less steps when making reservations.

Found so many hidden gems thanks to reviews!

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love what I find on here. I can find quality restaurants that are normally not seen, though thanks to wonderful reviews I uncover hidden gems in NYC.

Cons: Sometimes there are establishments listed that are no longer in business saying they are currently active. It would be great if the locations were updated on a more regular basis.

Overall: Broadened my food choices!

A Lifeline in a New City

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to find and make restaurant reservations.

Cons: There is nothing I would change about this software.

Overall: I love how easy it is to find new restaurants and make reservations right from an app on my phone. Yelp Reservations allows me to make reservations without calling the restaurant. I have never had any issues with this software and will continue to use it both at home and in new cities.

Yelp Reservations Review

Aug 13, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: The thing I like most about this software is how easy it is to get a reservation at restaurants I want to go to.It's just so much easier especially when it's a bigger party I'm reserving for. It just makes like a little simpler instead of waiting for someone to pick up the phone for long periods of time.

Cons: The thing I like least about this software is that sometimes it is not fully updated. There are times when it's lagging and won't allow us to push forward with the reservation causing us to still call and wait to see if it was valid or not.

Overall: My overall experience with this software has been great. It's not perfect but nothing is perfect. We can't expect perfection even with this. But surely appreciate using it!

Easy to use, does what it needs to do- on the site anyway, may as well use it.

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It's simple and since we're on Yelp trying to determine where to go, what to eat it's a great tool to just take care of the reservation while we're on the page instead of going to opentable.com. There's not a lot more to rave about, it just does what it needs to do!

Cons: I cannot think of anything I would dislike. I've used it a handful of times and so far the restaurants seem to have a handle on it. I would actually use this more often if restaurants utilized the services more but I would imagine it costs money to do so.

Overall: It's an easy tool. I would even advise Yelp to extend it towards gyms and healthclubs something similar to a classpass model where people can just sign up for a class through Yelp.

As good a way as any to make a dinner reservation - dare I say a better way?!

Apr 09, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can make reservations on the same app that you use to find new restaurants, or to find restaurants in an unfamiliar place, meaning you don't have to go find that restaurant's website to book, find hours, etc, or open another app like Open Table or Tock!

Cuts out extra steps, makes things easier, super valuable for the traveller, the recent transplant, or the simply hangry!

Cons: Yep does a lot, but it does SO much that sometimes the feature you want/need is difficult to find. Busy interface, plus the fact the the restaurants don't necessarily check or correct the content of their Yelp page means sometimes things don't work out like you expected. But Yelp does a good job of being accurate most of the time!

Overall: Yelp Reservations is an awesome and needed innovation. I have used it with success many times, and I'll continue to use it :)

Great Resource For Restaurants

Jan 29, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I work with a lot of restaurants and have found Yelp Reservations to be solid tool. I've integrated lots of other reservation systems for restaurants on their websites and have always had a good experience with yelp. Very easy code integration...and on the consumer side, you can book a reservation in less than a minute...very easy system to use.

Cons: All restaurant reservation systems are sort of expensive now a days and Yelp is no exception. It does include table management and some trackable analytics that can be very helpful. Overall it's a good system to use for restaurants with a decent amount of traffic.

Yelp Review

May 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Yelp has changed the way I look for restaurants. Now it is as simple as going into an app and look for nearby restaurants or shopping malls. Yelp includes their price range, location, descriptions, reviews, and photos. This allows the customer to have a full virtual idea of the place they are looking into.

Cons: Yelp works best in the US which makes sense since it is a US company but it would be great if it worked internationally like in Central America.

Big fan of Yelp

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use. It's great to be able to look at a restaurant's reviews and any photos and then reserve through the app without having to leave and reserve through another app.

Cons: Sometimes a location I'm looking for has moved or closed and Yelp can be a little slow to update this. I don't have too many complaints.

Yelp is awesome!

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the fact that you are provided with a list of restaurants, but you can search for the restaurant that you want to dine at and book a reservation with ease. The process is very simple and fast! It can use your location to find restaurants near you, or you can simply search by a different location on your own. You can even search by cost and that's awesome!

Cons: There is nothing bad that I can say about this software! It's one of the easiest to use so I have no complaints at all!

I always use Yelp!

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The app is really easy to use. So making reservations using the app beats having to make a phone call for reservations. You can also receive message updates regarding your reservations.

Cons: Not all the restaurants listed accept reservations. I noticed Yelp is slow to update information on restaurants that have moved to a new location.

Very easy to make reservations via Yelp

May 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: When I first reserved a restaurant through Yelp, I wasn't sure if this will work. But surprisingly it is very convenient and accurate. Only few clicks are needed to reserve a spot for you. It saved much time for me because I used to make phone calls to do it.

Cons: I am not sure if Yelp charges a fee to local restaurants when I reserve through Yelp. If this is the case, I will feel sorry for the local owners. I wish Yelp makes clear about this matter.

Overall: I use Yelp whenever I plan to dine outside. It has been a great experience using Yelp because their reviews are generally honest. The Yelp Reservation has made me even more convenient when using Yelp.

Super easy to make reservations

Jul 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Yelp always makes everything dead simple to use. It's reservations product is no different. I like the number of restaurants to browse. Super easy to book a table.

Cons: Nothing. It couldn't be easier to use when you need reservations in a pinch.

Great way to make reservations

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is a great reservation management system. I always use this to ensure my reservations are correct . I have never been disappointed. It saves me so much time!

Cons: There was nothing that I disliked! Everything was great about this program

Get Reservations From Your Phone

May 28, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the fact I can go on to yelp and book a reservation at my favorite restaurant from my phone. It is super simple and very convenient. There is really nothing I would change about this platform and I've had many great meals through this platform.

Cons: There isn't really anything I can think of to change this software. Everything is pretty great and relevant. Thanks Yelp!!!

Yelp is amazing !!!!

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reading food reviews on yelp and picking restaurants for when I travel out of state is the easiest!

Cons: Sometimes it provides me with restaurants that are out of my mileage.

Overall: Great software/application! Definitely recommend!

This is absolutely the best ever application ! Super easy, just download and you are ready to go.

Feb 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Great!!! Awesome!!! We actually use this application a lot. Ever trip that we go on to be exact. My children's first words are, mom look on yelp! When we send out tech's out of town we use this app to help them find places that are close to them.

Capterra loader

Yelp Reservations. A new useful feature for yelp.

Nov 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Yelp Reservations allows me to make online restaurants reservations in an easy way without spend to much time looking. Also, Yelp also offers good advice in terms of places nearby to eat, categorized by type of food, cost and rating.

Cons: Several restaurants are not yet affiliated to this systems, so the feature is not available for all or them. Also Yelp reservations could improve if the menu of the restaurants are available in their site.

Overall: My overall experience has been positive, I use to make personal and business meal reservations.

Yelp Reservations: Innovative

Jul 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Convenient!! No hassle. I planned and reserved dinner functions for pick up or dine in without bothering or talking to anyone. Thus far, I have had full access to the menu and prices to plan precisely. I appreciated the e-mail and store confirmation regarding the reservation.

Cons: Not able to locate local restaurants who uses or provide services from the Yelp reservations.

Overall: Informative, quick and simple! I appreciated the human voice from the restaurant acknowledging and confirming that they have received the reservations.

Yelp Reservations Review

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This is a smart feature for Yelp to integrate. If you are already looking for a resturant, it is so easy to create your reservation at this time as well. It is a great timesaver.

Cons: There are no cons about this software;however,sometimes I will opt for using Opentable instead since it is easier to consider multiple dining options at once.

Capterra loader

Convenient

Aug 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This application was convenient and easy to use, way easier than having to call the restaurant and be on hold for however long especially on a busy day. It saves a lot of time. It's also great because of its connection with the main yelp application, so if you were looking for somewhere to eat, you could find that on yelp and make an easy reservation on this application

Cons: Some featues function differently between the pc and ipad software

Very user-friendly interface and real-time updates make reservationist life easy!

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The layout is very simplistic, using color codes and other obvious flags for ease of use. The learning curve is short and new users can hit the ground running and start using the software same-day!

Cons: The restaurant layout feature could be a little more specifically tailored to each unique restaurant space, but the way it has been done for our restaurant group is still representative enouhg of the space to eliminate confusion for reservationists

Yelp Reservations

Jul 20, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Great to have when out with a group and the question of dinner comes up!

Cons: Some of the restaurants claim they didn't get the reservation or do not honor them

Yelp Reservations

Jun 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it list the type of cost, reviews, restaurant information and the full menu on there for you see. It takes the guess work out of trying to find a place to eat. I love that it also has the sanitation score on there and what violations they have.

Cons: I do not know of anything I don't like about this software.

Overall: Thank you for making dining out easier. We are all in a hurry these days and don't want to waste time going to places that are not worth our hard earned money.

Really Cool

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I used this software as a host when at the first restaurant I ever worked at. The software was amazingly easy to use and fun too. I liked how you could send text message alerts to patrons about their reservations.

Cons: I never had any issues while using this software that I can think of.

Reservations made easy!

Mar 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: let me start of by saying that I come from a big family and finding a place to eat has always been a nightmare. with just a tiny bit of planning and the Yelp reservations app I can book some good places for mu family and I to eat. I have also booked some dinner parties for work on this the night of which I though was pretty neat. pretty simple to use.

Cons: I'm the type of person that when there are like a million options to choose from I will take forever to choose something and often times it just discourages me. I would like it if they did not have a ton of options, like when I search a specific area some results that pop up are not what a location I was searching for. That is just personal preference but others might like it that way.

Great for users, not business owners

Nov 24, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Yelp reservations is great as a user. You can make reservations for local restaurants with just a click of a button. You are able to search different restaurants in the area depending on what you are in mood for, it's great

Cons: As a business owner, Yelp is a nightmare. Many times the reservations did not populate on my end. I've had many times where people made reservations but I never got the notification from yelp. Also, they try to sell you advertisements, which is great, however, the stats the sales people give you does not hold true at all. Yes, I got 100 clicks from my ad, but only 1 of those was someone from the town where my restaurant is. The other 99 were very far away, some being on the other side of the country.

Overall: For users it's great, however, their business end needs work. We ended up discontinuing ad service with them, but you can never remove your listing unless your business is closed.

so easy to use while looking up restaurants

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love Yelp Reservations! While looking into options for dinner, you can go ahead and book a reservation right there in the app. No need to use any other app, or even call the restaurant! Turns Yelp into a much more useful tool. Bonus if the restaurant gives a coupon for free app with check in!

Cons: The only thing that I don't like is that sometimes Yelp Reviews are biased. Not all destinations have a lot of yelp reviews, and therefore are not as trustworthy. In this case, making a reservation on Yelp before really going to a restaurant is a bit of a risk, but worth it to try!

Best Way to Dine

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the ability to see basic info on the restaurant which helps me make my decision when I'm making a reservation.

Cons: Having a greater number of restaurants accepting reservations from Yelp.

Overall: Yelp Reservations is a great overall user experience, primarily because Yelp has a user review base that is best in market. Anytime I'm researching a new restaurant, I check Yelp. Having a feature to schedule a reservation only makes the service that much more important.