Best For

Owners and managers of restaurants (both standalone and multi-location) that accept reservations.

Product Details

Restaurant reservation management software with direct access to over 97 million users on Yelp. Features include online reservations, walk-ins, waitlist management, pre-paid ticketing, future table assignment, and direct SMS with guests. No cover fees.

Contact Details

Yelp

https://www.yelpreservations.com/

Founded in 2011

Located in United States

Starting Price

  • Not provided by vendor

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Yelp Reservations Features

Billing & Invoicing
Built-in Accounting
Employee Management
Inventory Management
Kitchen Management
Menu Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Table Management
Wait List Management

Yelp Reservations Reviews

Showing 5 of 208 reviews
Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.2/5
Anvita S.
Tutor
Education Management, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 11, 2019

“Yelp Reservations is Convenient”

OverallOverall my experience with Yelp Reservations has never disappointed. I find it convenient that the software indirectly indicates when a restaurant has reservations available or when they even accept them. I have made many reservations for my family or groups of friends at various restaurants and every time the restaurant has been expecting our arrival. I would recommend using Yelp Reservations especially when you are already browsing through Yelp for information on the restaurant you are planning on visiting because you can get everything done in one place!
ProsWhat I like most about Yelp Reservations is that if I am browsing reviews and menus on a restaurant I know I want to visit, I have the convenient option of making a reservation quickly online. I like that I do not have to call, and that Yelp Reservations basically "filters" for me which restaurants even have the option to make reservations. I also really like that they have a wide range of times that are still available, and that I can put how many guests and that I receive a confirmation email so I know that my reservation has been successful.
ConsThere is not much to dislike about Yelp Reservations as it is a straight forward software that allows guests to make a reservation. Because I am so detail oriented, sometimes I do not like the doubt in my mind that maybe the restaurant did not receive my reservation, or the uncertainty that maybe the online options are not the most updated ones. I remember being skeptical about how the reservation system worked via Yelp the first time I used it, because I felt more comfortable calling the restaurant directly to make sure it was scheduled, but it turns out those doubts were for nothing as Yelp Reservations seems to have the most updated times available. I dislike not being in direct communication with the restaurant, in case more/other guests have called the restaurant and scheduled reservations at the same time as me, because Yelp does not indicate the volume of reservations at your selected time, and if the restaurant is contacted directly they may be better able to suggest a time that is less busy, or can confirm that there are still plenty of reservations available.
Reviewer Source 
Source: Capterra
September 11, 2019
Jennifer A.
Resident Property Manager
Real Estate, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 31, 2019

“drive customers to your business that you didn't even know you had.”

OverallWe really have seen an increase in traffic and revenue by using this. Also by setting up a reservation time, we can make sure that we are fully available to assist those customers that are coming in at that time.
ProsYelp reservations is a great way to make sure that YOU are the place your customers are going to. With your business listing on yelp, this option allows for customers to make a reservation without having to call or go to your website. If someone searches for your type of business, not only will your business pop up, but they will also be able to make a reservation. We have seen an increase in traffic and revenue since we have added this feature. We have found that more people are likely to go to you if they know that something has been set up ahead of time. For us, we run a storage and this allows customers to know that when they come, we will be expecting them, and be able to help them.
ConsThe only issue is it took us a while to get our information correct. Mind you this was user issue and did not have to do with the yelp add on. WE were having reservations come in that were outside of office hours. Once we got this straightened out and actually added the correct hours, it was no longer an issue. I would suggest that if your closing time sensitive establishment, that you cut your available reservation time to the amount of time that it would allow for you to assist that reservation so that you don't have issues.
Reviewer Source 
Source: Capterra
January 31, 2019
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 23, 2018

“Perfect for our 200+ seat restaurant”

ProsI liked that Yelp Reservations made it easy to mark/manage/update a very large restaurant floor plan in realtime. In addition, people could make online reservations easily without fuss, and there were lots of options to customize reservation making and restaurant pacing.
ConsI did not like that the functionality was slightly different between the main laptop used and the iPads. Some buttons functioned differently, some with less of the same options.
Reviewer Source 
Source: Capterra
March 23, 2018
Kelsey L.
senior qa engineer
Entertainment, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 9, 2019

“Yelp reservations has been great”

OverallYelp reservations has been straight forward and helpful when trying to get reservations for a lot of restaurants that do not have the capability.
ProsYelp and Yelp Reservations have been great. It makes reservations easy and convenient as the information is all in one place.
ConsCan be a little clunky on mobile but otherwise, there isn't a whole lot to dislike about the software.
Reviewer Source 
Source: Capterra
September 9, 2019
Verified Reviewer
Real Estate, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 18, 2018

“Great Experience - Always room for improvement”

OverallBe where your competition isn't!
ProsOn a website where reputation and reviews dominate, why not incorporate a way of making reservations through the platform as well. I love the idea of having a Yelp user check our website for pictures and reviews, and then further directly converting from the platform to make a reservation.
ConsMy only complaint is that the follow through with the leads we receive from reservations isn't super high. We have a huge drop off from number of reservations we receive vs. how many actually come in.
Reviewer Source 
Source: Capterra
April 18, 2018