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Yelp Guest Manager helps restaurants manage all of their front-of-house operations across the entire dining experience through one fully integrated solution — by bringing together Yelp Waitlist, Reservations, Kiosk, Takeout, Table Management, online brand building and more into one product. Yelp Guest Manager combines Yelp’s high-intent diner network with powerful solutions that simplify and streamline restaurant operations from takeout and delivery orders to dine-in seating.
Provider
Yelp
Located In
United States
Foundation
2011
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS
Training
Live Online, In Person
Support
Chat, Phone Support
Owners and managers of restaurants (standalone and multi-location)
Content Source: Yelp Guest Manager
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Reviewers find Yelp Guest Manager's review system helpful for choosing dining options, as it allows them to read real-time feedback from other customers. They appreciate the honest and detailed reviews, which often guide them to the right dining choices. However, some users express concerns about the trustworthiness of the reviews, citing instances of fake or misleading feedback that can make the review process seem unreliable.
Users find Yelp Guest Manager extremely convenient for planning meals, as it broadens their food choices and helps them discover new dining options. They value the feature's ability to assist with meal planning, especially when traveling or exploring new cities. This functionality makes dining out easier and more enjoyable, as users can quickly find and reserve tables at various restaurants, enhancing their overall dining experience.
Pros
You can even make appointments or reservations which is a big convenience. My husband and I love to go out to eat so we love looking at the reviews and pictures of dishes to try.
So, what I did like about this I suppose is that its relatively user friendly, they also offer some good tips for restaurant goers.
Making reservations in an easy way and with lots of options makes it a great app. I like the fact that you can get spots on a regular basis and it's very reliable.
But it's easy to use from a customer's perspective and I love how Yelp is expanding to do such useful things like this.
Cons
I dislike Yelp as a company, as they are trying to jump on the Woke Movement bandwagon.
The only thing I dislike about Yelp Reservations is that not all restaurants use it.
Undoubtedly, negative reviews left by peeved customers make up too many of the reviews on Yelp, but for the sake of honesty, I doubt this can be remedied.
Yelp Reservations does have some of the same problems Yelp itself does: namely, the visual layout of the software is a little confusing.
Most Recent Video User Review for Yelp Guest Manager
SEE ALL VIDEO REVIEWS
Yelp makes reservations a breeze
Michael O.
"As good a way as any to make a dinner reservation - dare I say a better way?!"
Overall: Yelp Reservations is an awesome and needed innovation. I have used it with success many times, and I'll continue to use it :)
Pros: You can make reservations on the same app that you use to find new restaurants, or to find restaurants in an unfamiliar place, meaning you don't have to go find that restaurant's website to book, find hours, etc, or open another app like Open Table or Tock! Cuts out extra steps, makes things easier, super valuable for the traveller, the recent transplant, or the simply hangry!
Cons: Yep does a lot, but it does SO much that sometimes the feature you want/need is difficult to find. Busy interface, plus the fact the the restaurants don't necessarily check or correct the content of their Yelp page means sometimes things don't work out like you expected. But Yelp does a good job of being accurate most of the time!
"Yelp Reservations"
Overall: Overall it's a great application and easy to use instead of waiting on the phone to make a reservation.
Pros: This is one of the easiest ways to look up business operation hours and services they offer. It also provides customers to opportunity to write a review about their experiences in real time.
Cons: I have not yet to experience any issues with this software. It's simple to use and offers detailed information.
"Do not use it for advertisement, it is great as free service only"
Overall: Great as free service, and the worst platform for the worth of dollar for advertisment.
Pros: As a user Yelp is good and helpful, even though we have some reviews which are not reliable.
Cons: I did got an offer to do paid advertisment using the Yelp business platform. It was my worst experience ever. The sales person gave me very good statistics about my business and other business for the paid ads. They pushed me to sign a contract with them for 6 months with a minimum amount ( i cant remember exactly). When i started, i found that the avarage click payment is much higher than expected. Then when I requested to cancel the contract, they requested me to pay a penelty fees. This shocked me, and I found my self that I have to continue with them. I did continue but I was totally unhappay and I told them this is cheating. After 6 months of paid ads, I didnt recieve any valuable leads from yelp. I told them I dont want to deal with your company any more. And after that I am recieving sales calls once or twice every week!!! I told them I dont want to deal with you, and the calls are still going till today, more than two years.
"Yelp Reservations!"
Overall: I think its useful if you are not already used to open table, which has a much more user friendly interface. Yelp fell short for me there.
Pros: So, what I did like about this I suppose is that its relatively user friendly, they also offer some good tips for restaurant goers.
Cons: I felt like at times it was tough to see what times were actually available, so not as easy as open table. I would say I prefer open table
"Yelp Reservations. A new useful feature for yelp."
Overall: My overall experience has been positive, I use to make personal and business meal reservations.
Pros: Yelp Reservations allows me to make online restaurants reservations in an easy way without spend to much time looking. Also, Yelp also offers good advice in terms of places nearby to eat, categorized by type of food, cost and rating.
Cons: Several restaurants are not yet affiliated to this systems, so the feature is not available for all or them. Also Yelp reservations could improve if the menu of the restaurants are available in their site.
