# Yelp Guest Manager Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Yelp Guest Manager Software - reviews, pricing plans, popular comparisons to other Online Ordering products and more.

Source: https://www.capterra.com/p/130358/Yelp-Reservations/

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# 

 Yelp Guest Manager Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 21, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Yelp Guest Manager

## What is Yelp Guest Manager?

Yelp Guest Manager helps restaurants manage all of their front-of-house operations across the entire dining experience through one fully integrated solution — by bringing together Yelp Waitlist, Reservations, Kiosk, Takeout, Table Management, online brand building and more into one product. Yelp Guest Manager combines Yelp’s high-intent diner network with powerful solutions that simplify and streamline restaurant operations from takeout and delivery orders to dine-in seating.

## What is Yelp Guest Manager used for?

[Online Ordering](https://www.capterra.com/online-ordering-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)

Top alternative

Featured

Overall rating

Based on 336 user reviews

Reviews sentiment

Positive

92%

Neutral

6%

Negative

3%

Starting price

$99

Per Month

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Yelp Guest Manager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.yelpreservations.com/&name=Yelp Guest Manager)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Yelp Guest Manager

4.5 (336)

VS.

[4.1 (553)](https://www.capterra.com/p/136301/Toast-POS/reviews/)

Starting Price

$99

Per Month

Starting Price

$69

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (336)

Ease Of Use

4.2 (550)

Value For Money

4.4 (171)

Value For Money

3.8 (465)

Customer Service

4.3 (168)

Customer Service

3.7 (517)

## Yelp Guest Manager alternatives

[4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[3.8 (726)](https://www.capterra.com/p/152638/Epos-Now/reviews/)

Starting price

$349.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

68%

of reviewers

rated it above 4 stars

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)

[4.2 (370)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/197473/SpotOn-Restaurant/)

Highest Rated

[GloriaFood](https://www.capterra.com/p/198378/GloriaFood/)

[4.6 (68)](https://www.capterra.com/p/198378/GloriaFood/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/198378/GloriaFood/)

## FAQs about Yelp Guest Manager

Overview

### What problems does Yelp Guest Manager solve?

Yelp Guest Manager solves missed reservations, long host-stand bottlenecks, and disconnected dining workflows by combining discovery, booking, waitlist visibility, seating management, and guest communication in one place. Restaurant hosts, managers, and front-of-house teams benefit most, along with diners and business travelers who need fast booking, clear confirmations, and real-time wait updates.

Answer based on 313 reviews

Overview

### Which roles and teams benefit most from Yelp Guest Manager?

Yelp Guest Manager is most used by restaurant owners, general managers, and operations leaders who need to manage reservations, waitlists, table flow, and front-of-house efficiency. Marketing managers and administrative staff benefit from guest communication and booking coordination, while executives use it to improve service consistency, customer experience, and daily performance visibility.

Answer based on 336 reviews

Overview

### What company size and industries is Yelp Guest Manager built for?

Yelp Guest Manager is built for small businesses in restaurants, with 61% of reviewers from small companies. Yelp Guest Manager serves owners and managers of standalone and multi-location restaurants, while reviewer representation also includes Enterprise at 20% and Midsize Business at 19%, led by Real Estate at 12%, Hospital & Health Care at 10%, and Health, Wellness and Fitness at 7%.

Answer based on 336 reviews

Features and Usability

### What are the key features of Yelp Guest Manager?

Yelp Guest Manager includes core restaurant reservations, wait list management, table management, and real-time updates that help staff track parties and available seating. Differentiating features include online booking within Yelp, email and SMS confirmations, customizable floor plans, and multi-location support, plus reporting and POS integrations for day-to-day operations.

Answer based on 269 reviews

Overview

### How does Yelp Guest Manager help with finding places to eat?

Yelp Guest Manager makes restaurant discovery and booking easy by combining menus, food photos, reviews, wait times, and reservations in one place. Diners, families, and travelers like filtering by cuisine, price, and location, while some want clearer menu updates, better labeling on dish photos, and easier comparison across multiple dining options.

Answer based on 31 reviews

Getting Started and Support

### What training and onboarding options does Yelp Guest Manager offer?

Yelp Guest Manager provides in person and live online training options to help teams get started. In person training supports guided setup and hands-on instruction, while live online sessions allow remote guidance and real-time support during onboarding.

Answer based on 2 reviews

Getting Started and Support

### What customer support options does Yelp Guest Manager offer, and how do users rate the experience?

Yelp Guest Manager offers phone support and chat. User feedback on support is mixed: some describe customer service as good, but others report difficulty finding a representative. Support-related frustration also appears when reservations fail to populate or notifications are missed, which can leave businesses dealing with booking issues.

Answer based on 35 reviews

Features and Usability

### Does Yelp Guest Manager send reservation confirmation emails?

Yelp Guest Manager sends reservation confirmation emails and often text reminders, which helps diners verify bookings without calling the restaurant. Many guests and hosts find the alerts clear and convenient, though some want reservation details shown more clearly in the app, less inbox clutter, or a confirmation number for reference.

Answer based on 25 reviews

Reviews

### How reliable are the reviews in Yelp Guest Manager?

Yelp Guest Manager helps diners judge restaurants through reviews, photos, and business details, but review reliability feels mixed. Many consumers and local businesses value the filtering and quick reservation flow after reading feedback, while some question accuracy, missing review context, hidden costs, outdated menus, or limited visibility for certain posts.

Answer based on 55 reviews

## Features

AI summary

Based on 2,404 Online Ordering reviews

Capterra reviewers highlight these as the top features buyers look for in online ordering software:

-   **Online Payments** (**52%** of reviewers rated this feature as critical)
-   **Order Tracking** (**47%**)
-   **Payment Processing** (**50%**)

Yelp Guest Manager includes **Online Payments** and **Payment Processing**, giving businesses a way to accept customer payments online and handle transactions more efficiently. However, it does not offer **Order Tracking**. Instead, it provides **Order Management** (**40%**), which helps businesses organize incoming orders and keep daily operations on track, allowing teams to process purchases accurately and maintain a smoother ordering experience.

Online Payments

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Accept and process online payment transactions

Order Management

4.3 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Manage and track customer orders for goods, investments, or any other purchases

Online Booking

4.4 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Online Ordering

4.3 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Tracks and processes online orders

Multi-Location

4.8 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Manage and support multiple locations

Reporting/Analytics

4.2 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Yelp Guest Manager 17 features

Application programming interface that allows for integration with other systems/databases

Create, manage, and send invoices or bills to customers

Track employee schedules, availability, and performance across projects and tasks

Serves restaurants

Manage and support multiple locations

Book meetings and appointments through a website or digital platform

Tracks and processes online orders

Accept and process online payment transactions

Manage and track customer orders for goods, investments, or any other purchases

Integrates with point of sale (POS) systems

Receive system updates as soon as any changes are made

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Send messages via SMS

Assign waitstaff and coordinate the table services

Set up connections to third-party platforms to improve business processes

Record, update and manage waiting lists

Get Advice

We can help you find the software with the features you need.

Features

4.5 (336)

4.5

Based on 336 reviews

## Pricing

Value for money

4.4 (171)

Basic

$99.00

Per Month

Value for money

4.4 (171)

4.4

Based on 171 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.3 (168)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (168)

4.3

Based on 168 reviews

## User reviews

Overall rating

4.5

Based on 336 reviews

Filter by rating

5(207)

4(101)

3(19)

2(5)

1(4)

Mentioned topic

Sorted by most recent

SH

Sherissa H.

Homemaker

Animation

### "Yelp wonderful help"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 18, 2023

Overall I love this product!

Pros

Easy to use and great for organizing my business.

Cons

A little pricey but well worth the cost for peace of mind.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PF

Pat F.

owner

Law Practice

### "Useful and Efficient"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

January 11, 2023

It is easy to use and provides good actionable information.

Pros

The ability see what people are thinking about our services in a timely manner.

Cons

Nothing. It serves our purpose for information.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AR

alejandra R.

marketing

Automotive

### "yelp is a grat toot to manage customer service tools "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

December 6, 2022

is a great tool to review customer feedback

Pros

essay access to customer information and reviews

Cons

hard to find some customer service representative

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HS

Henry S.

Owner

Computer Hardware

### "Great product!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 2, 2022

Great product for online ordering and management.

Pros

Great for organizing orders and managing the online.

Cons

Nothing because it stands out against all the other software out there.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LY

Lori Y.

Owner

Human Resources

### "It's just ok"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

November 17, 2022

Pros

It was a while ago, so perhaps it now has some features that would make it more functional.

Cons

Lot's of opportunities for improvement, please!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AT

aziouez T.

Ingénieur en automatisme

Industrial Automation

### "Yelp logiciel "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

October 6, 2022

C'est un bon logiciel et m'aide dans mon travail

Pros

C'est très bon logiciel et aide beaucoup dans le travail et facile utiliser et rapide en même temps

Cons

Parfois se bloque en plus un peu long dans l'exécution

Alternatives considered

[GIMP (GNU Image Manipulation Program)](https://www.capterra.com/p/168960/GIMP/)

Reasons for choosing Yelp Guest Manager

Parce que beaucoup meilleures des autres produits

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JC

Jasmine C.

Student

Consumer Services

### "THE best app there is!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 20, 2022

Overall I like this app a lot, other than not being able to change your orders that it, I still love the app and I still recommend using it.

Pros

I love this app and it is going to be a round forever this is the quickest and most efficient app ever I love it. I can see this app being around for a very long time

Cons

The least thing that I like about this app is that When you want to reorder or change your order to your food you might have to cancel and reorder. you cant make changes once it is been sent out

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Ryan P.

Medical Student

Hospital & Health Care

### "Good restaurant reservations manager"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

July 19, 2022

Pros

It's easy to contact restaurants via Yelp as opposed to using a phone where persons may not answer. Very easy to make a reservation at most restaurants on the service

Cons

The menus for each restaurant may not always be up to date with items or prices

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WO

weiss O.

Freelancer

Real Estate

### "Easy review on Yelp"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 13, 2022

I am thrilled with the Yelp Guest Manager, It has brought us so much business and I do not know what we would do without it. From start to finish it is a great system and we are very pleased with it.

Pros

I like that my reviews speak for themselves. I love that people can upload pictures of their meals and photos of the restaurant. It makes potential clients comfortable like they have been there before.

Cons

Sometimes the wait time are a little inaccurate so we have guests that come in without reservations and then they get upset at the wait time they are told.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PS

Pavel S.

Manager

Restaurants

### "Great program "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

July 9, 2022

Was easy to get reservations for dine in

Pros

Great product and easy do used! Little expensive for small restaurant

Cons

Easy to integrate with the restaurant and easy to used

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/130358/Yelp-Reservations/reviews/)

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Popular comparisons

[SpotOn vs Yelp Guest Manager](https://www.capterra.com/compare/130358-197473/Yelp-Reservations-vs-SpotOn-Restaurant)

[OpenTable vs Yelp Guest Manager](https://www.capterra.com/compare/17313-130358/OpenTable-for-Restaurants-vs-Yelp-Reservations)