--- title: "Yelp Guest Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Yelp Guest Manager Software - reviews, pricing plans, popular comparisons to other Waitlist products and more." source_url: "https://www.capterra.com/p/130358/Yelp-Reservations/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Yelp Guest Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Yelp Guest Manager ## What is Yelp Guest Manager? Yelp Guest Manager helps restaurants manage all of their front-of-house operations across the entire dining experience through one fully integrated solution — by bringing together Yelp Waitlist, Reservations, Kiosk, Takeout, Table Management, online brand building and more into one product. Yelp Guest Manager combines Yelp’s high-intent diner network with powerful solutions that simplify and streamline restaurant operations from takeout and delivery orders to dine-in seating. ## What is Yelp Guest Manager used for? [Online Ordering](https://www.capterra.com/online-ordering-software/)[Waitlist](https://www.capterra.com/waitlist-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/) Top alternative Featured Overall rating Based on 336 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 3% Starting price $99 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Yelp Guest Manager?[Manage this product listing](https://www.g2.com/products/yelp-guest-manager/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Yelp Guest Manager 4.5 (336) VS. [4.1 (554)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price $99 Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (336) Ease Of Use 4.2 (371) Value For Money 4.4 (171) Value For Money 3.8 (352) Customer Service 4.3 (168) Customer Service 3.7 (362) ## Yelp Guest Manager alternatives [3.8 (730)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) [4.2 (371)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/197473/SpotOn-Restaurant/) Highest Rated [GloriaFood](https://www.capterra.com/p/198378/GloriaFood/) [4.6 (68)](https://www.capterra.com/p/198378/GloriaFood/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198378/GloriaFood/) [Simphony POS](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/) [4.2 (26)](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/) ## FAQs about Yelp Guest Manager Overview ### What problems does Yelp Guest Manager solve? Yelp Guest Manager solves manual reservation handling, phone-call interruptions, and unclear waitlist or table status by providing online booking, real-time floor-plan updates, guest messaging, and confirmations. Hosts, front-of-house teams, and multi-location restaurant operators benefit from clearer seating coordination, while diners can compare restaurants, reviews, menus, availability, and wait times before booking. Answer based on 304 reviews Overview ### Which roles and teams benefit most from Yelp Guest Manager? Yelp Guest Manager is most used by restaurant owners, general managers, and operations leaders who manage reservations, waitlists, table assignments, and guest flow. Marketing managers use guest data to support promotions and repeat visits, while administrative staff coordinate bookings and customer communications. Executives monitor service activity and operational performance. Answer based on 336 reviews Overview ### What company size and industries is Yelp Guest Manager built for? Yelp Guest Manager is designed for owners and managers of standalone and multi-location restaurants, with small businesses accounting for 61% of reviewers. It also serves enterprise (20%) and midsize (19%) organizations; reviewers include Real Estate (12%), Hospital & Health Care (10%), and Health, Wellness and Fitness (7%). Its most common use case is reservations (55%). Answer based on 336 reviews Features and Usability ### What are the key features of Yelp Guest Manager? Yelp Guest Manager includes core reservations management, online booking, wait list management, and table management for handling guest flow. Reviewers frequently discuss real-time availability, customizable floor plans, and email confirmations. The platform also connects booking with restaurant reviews and supports SMS messaging, multi-location operations, reporting/analytics, and POS integration. Answer based on 269 reviews Overview ### How does Yelp Guest Manager help diners find restaurants? Yelp Guest Manager helps diners find and book restaurants by combining cuisine, price, location, hours, menus, photos, reviews, wait information, and reservation options. Families, travelers, and frequent diners value making informed dining choices in one place. Some users want clearer food photo labels and more consistently updated menus and fees. Answer based on 31 reviews Getting Started and Support ### What training and onboarding options does Yelp Guest Manager offer? Yelp Guest Manager provides in person and live online training options to help teams get started. In person training supports face-to-face setup and instruction, while live online sessions allow guided training through remote meetings and shared demonstrations. Answer based on 2 reviews Getting Started and Support ### What customer support options does Yelp Guest Manager offer, and how do users rate the experience? Yelp Guest Manager offers phone support and chat. User feedback on support is limited but mixed: some describe customer service as good, while others report difficulty finding a customer service representative. Reviews also cite reservation notification issues, which can add frustration when businesses need timely assistance. Answer based on 35 reviews Features and Usability ### How reliable are Yelp Guest Manager reviews for choosing a restaurant? Yelp Guest Manager helps diners evaluate restaurants through customer reviews, photos, menus, and business details before booking. Diners value the broad range of opinions and visual context, while restaurant teams can respond to feedback. Some users question whether individual reviews fully reflect the dining experience or whether all feedback appears. Answer based on 55 reviews Features and Usability ### Does Yelp Guest Manager send reservation confirmation emails? Yelp Guest Manager sends reservation confirmation emails and may provide text messages, reminders, and calendar options, helping diners verify bookings without calling restaurants. Diners and restaurant hosts value the written record and reduced booking errors. Some users find reservation emails can be buried among other messages or want booking details displayed more clearly in-app. Answer based on 25 reviews ## Features AI summary Based on 2,421 Waitlist reviews Capterra data shows that buyers of online ordering software rank the following features as their top priorities: - **Online Payments** (**52%** of reviewers rated this feature as critical) - **Order Tracking** (**47%**) - **Payment Processing** (**50%**) Yelp Guest Manager supports **Online Payments** and **Payment Processing**, giving businesses a way to accept orders and handle transactions within the same system. However, it does not include **Order Tracking**. Instead, it offers **Order Management** (**40%**), which can help teams organize incoming orders and keep day-to-day operations on track. Together, these features help businesses process purchases more efficiently and provide teams with better control over order flow and payment handling. Online Payments 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept and process online payment transactions Order Management 4.3 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Online Booking 4.4 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Online Ordering 4.3 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Tracks and processes online orders Multi-Location 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Manage and support multiple locations Reporting/Analytics 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Yelp Guest Manager 17 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Restaurants: Serves restaurants - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Ordering: Tracks and processes online orders - Online Payments: Accept and process online payment transactions - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Point of Sale (POS) Integration: Integrates with point of sale (POS) systems - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - SMS Messaging: Send messages via SMS - Table Management: Assign waitstaff and coordinate the table services - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Wait List Management: Record, update and manage waiting lists --- Get Advice We can help you find the software with the features you need. Features 4.5 (336) 4.5 Based on 336 reviews ## Pricing Value for money 4.4 (171) Basic $99.00 Per Month Value for money 4.4 (171) 4.4 Based on 171 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (168) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (168) 4.3 Based on 168 reviews ## User reviews Overall rating 4.5 Based on 336 reviews Filter by rating 5(207) 4(101) 3(19) 2(5) 1(4) Mentioned topic Sorted by most recent SH Sherissa H. Homemaker Animation ### "Yelp wonderful help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 18, 2023 Overall I love this product! Pros Easy to use and great for organizing my business. Cons A little pricey but well worth the cost for peace of mind. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PF Pat F. owner Law Practice ### "Useful and Efficient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 11, 2023 It is easy to use and provides good actionable information. Pros The ability see what people are thinking about our services in a timely manner. Cons Nothing. It serves our purpose for information. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR alejandra R. marketing Automotive ### "yelp is a grat toot to manage customer service tools " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 December 6, 2022 is a great tool to review customer feedback Pros essay access to customer information and reviews Cons hard to find some customer service representative Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HS Henry S. Owner Computer Hardware ### "Great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2022 Great product for online ordering and management. Pros Great for organizing orders and managing the online. Cons Nothing because it stands out against all the other software out there. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LY Lori Y. Owner Human Resources ### "It's just ok" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 November 17, 2022 Pros It was a while ago, so perhaps it now has some features that would make it more functional. Cons Lot's of opportunities for improvement, please! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT aziouez T. Ingénieur en automatisme Industrial Automation ### "Yelp logiciel " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 6, 2022 C'est un bon logiciel et m'aide dans mon travail Pros C'est très bon logiciel et aide beaucoup dans le travail et facile utiliser et rapide en même temps Cons Parfois se bloque en plus un peu long dans l'exécution Alternatives considered [GIMP (GNU Image Manipulation Program)](https://www.capterra.com/p/168960/GIMP/) Reasons for choosing Yelp Guest Manager Parce que beaucoup meilleures des autres produits Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jasmine C. Student Consumer Services ### "THE best app there is!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2022 Overall I like this app a lot, other than not being able to change your orders that it, I still love the app and I still recommend using it. Pros I love this app and it is going to be a round forever this is the quickest and most efficient app ever I love it. I can see this app being around for a very long time Cons The least thing that I like about this app is that When you want to reorder or change your order to your food you might have to cancel and reorder. you cant make changes once it is been sent out Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ryan P. Medical Student Hospital & Health Care ### "Good restaurant reservations manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 19, 2022 Pros It's easy to contact restaurants via Yelp as opposed to using a phone where persons may not answer. Very easy to make a reservation at most restaurants on the service Cons The menus for each restaurant may not always be up to date with items or prices Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WO weiss O. Freelancer Real Estate ### "Easy review on Yelp" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2022 I am thrilled with the Yelp Guest Manager, It has brought us so much business and I do not know what we would do without it. From start to finish it is a great system and we are very pleased with it. Pros I like that my reviews speak for themselves. I love that people can upload pictures of their meals and photos of the restaurant. It makes potential clients comfortable like they have been there before. Cons Sometimes the wait time are a little inaccurate so we have guests that come in without reservations and then they get upset at the wait time they are told. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Pavel S. Manager Restaurants ### "Great program " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 9, 2022 Was easy to get reservations for dine in Pros Great product and easy do used! Little expensive for small restaurant Cons Easy to integrate with the restaurant and easy to used Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/130358/Yelp-Reservations/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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