# Yelp Guest Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Yelp Guest Manager the right Online Ordering solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130358/Yelp-Reservations/reviews --- Yelp Guest Manager 4.5 (336) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of Yelp Guest Manager Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews TS Tami S PlannerRestaurants, 51 - 200 employeesUsed the software for: 1-2 years. “I really appreciate how yelp pivoted at the beginning of 2020 to show that we offer take out / curbside pickup options and has a way to send inquiries directly to our inbox, along with all of our other contact info.“ June 22, 2021 Heather G ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Yelp does not always update their system meaning that some places will say they are still open but they are really closed. “ March 18, 2021 MS Mariah S Transaction CoordinatorReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I love the pics that users can submit and I love the feature that allows me to pick a specific area on the map and 'search this area' for a specific place.“ October 6, 2021 RJ Rachel J CoownerMotion Pictures and Film, 2 - 10 employeesUsed the software for: Less than 6 months. “I don't love the interface and having to navigate to different pages feels really daunting.“ February 11, 2021 SR Shari R CEO, Marketing and PR ExecutiveMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “What I like/love most about Yelp is its ability for customers to view good AND bad reviews of restaurants, along with pictures to get a better vibe of the venue and its food.“ June 29, 2021 NT Nishi T Speech Language Pathologist Education Management, 10,001+ employeesUsed the software for: 1-2 years. “It will not let you read complete reviews if you do not have an account.“ January 31, 2021 MS Manette S copywriterMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “I love being able to see the menu, others' pictures of the foods, prices, and the inside tips from other consumers so that I feel prepared before trying out a restaurant.“ September 14, 2021 DA Donald A CEOMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “They cost too much.“ October 13, 2020 ## Showing most helpful reviews Showing 1-25 of 336 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Phoebe T. Tutor & Website Design Writing and Editing Used the software for: 1-2 years ### "The Top Application for Your Restaurant!" April 3, 2020 5.0 Our small restaurant wants to expand to multiple locations in California. By using Yelp Reservations, we can see how we would manage multiple restaurants as our customer base has continually grown over the past year. Pros Yelp Reservations helps me easily handle customers through managing reservations and contacting my customers on the go. Besides working in (online) education, I also help manage a small restaurant in a very populated city. Our soft opening was insane but the experience was amazing thanks to the accessibility of Yelp Reservations. Our team could find where to see who was on the wait-list and who was waiting to be seated for reservations. Cons I did not find any problems with using Yelp Reservations in our small restaurant. It is very restaurant and customer friendly. Switched from [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) I made the switch from OpenTable to Yelp Reservations because I thought that Yelp Reservations was more friendly to standalone restaurants like ours. I believe that Yelp Reservations would also prove useful as we transition to expanding our restaurant brand. Review Source Karissa U. Teacher Primary/Secondary Education Used the software for: Less than 6 months ### "Great for Planning Outings!" August 11, 2021 5.0 Pros Upon downloading the app, it’s incredibly easy to sign in or create an account. Then, you can filter the types of restaurants or places you were looking for by price, location, hours operating and rating. You can even make appointments or reservations which is a big convenience. My husband and I love to go out to eat so we love looking at the reviews and pictures of dishes to try. Cons The old version of this app was difficult to maneuver and wasn’t very user-friendly. However since they have updated it, it is incredibly easy and user-friendly. Switched from [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) I still use Open Table, but Yelp has a lot more feature. Review Source Omar A. Founder Marketing and Advertising Used the software for: 2+ years ### "Do not use it for advertisement, it is great as free service only" August 17, 2018 2.0 Great as free service, and the worst platform for the worth of dollar for advertisment. Pros As a user Yelp is good and helpful, even though we have some reviews which are not reliable. Cons I did got an offer to do paid advertisment using the Yelp business platform. It was my worst experience ever. The sales person gave me very good statistics about my business and other business for the paid ads. They pushed me to sign a contract with them for 6 months with a minimum amount ( i cant remember exactly). When i started, i found that the avarage click payment is much higher than expected. Then when I requested to cancel the contract, they requested me to pay a penelty fees. This shocked me, and I found my self that I have to continue with them. I did continue but I was totally unhappay and I told them this is cheating. After 6 months of paid ads, I didnt recieve any valuable leads from yelp. I told them I dont want to deal with your company any more. And after that I am recieving sales calls once or twice every week!!! I told them I dont want to deal with you, and the calls are still going till today, more than two years. Review Source DK Daria K. Owner Arts and Crafts Used the software for: 6-12 months ### "One stop" December 7, 2019 5.0 Frustration-free experience. Booking is very simple and takes 30 seconds. Pros I like that it’s a one stop shop for me, I find the restaurant on yelp and make reservations without having to call. It’s also nice to see current wait times, very convenient, Cons I didn’t notice any cons whatsoever. I guess the only thing is if you need a special table like a view or in a specific area of a restaurant you’d have to call. Switched from [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Yelp is more convenient for me because I use yelp more often then I use google maps. Review Source Harsh C. Software Development Engineer Information Technology and Services Used the software for: 1-2 years ### "Great website to check restaurant's review and book" July 28, 2021 5.0 As I mention to my friends, looking for a restaurant, go check them on Yelp and you can easily decide whether to go or not. Pros It has most reviews about any restaurant. It becomes "one place to book a restaurant" website where you can order, pay, check review, view photos, get the directions and even message the restaurant. What else do you need when you are hungry and don't have to browse different websites. Cons Sometimes I feel disappointed when Yelp doesn't allow to place order as they don't have tie-up with the website. Review Source Özgür E. Product Development Supervisor Automotive Used the software for: 1-2 years ### "Easy to manage search, review and reservations from one app" May 27, 2019 4.0 Yelp is amazing for the reviews; but has room for development when it comes to reservations. Restaurant network needs to be bigger and also communication with the restaurants need improvement for confirmation purpose. In short, requires still some time to be enough - but good as a start. Pros Yelp is an amazing app. Not only for the honesty of the reviews but also for the reservation feature as well. The best thing is that online reservation which prevent you to interact with restaurant employees; especially if they speak a different language. This really saves life when you're in abroad and looking for a restaurant. You can list and sort your reservations and also see contact information and address as well. You can also see it in calendar and manage. Cons One consequence is that Yelp is not common yet for the reservations. For example, Open Table is much more common. Another issue is that sometimes restaurants does not see the reservation; so you may be surprised when you go to the restaurant and ask for your table. You definitely need to download the app in order to manage reservations, read full reviews or e.g. menu photos to see. Review Source Heather G. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Not Great" March 18, 2021 4.0 I find it a decent app but not my go to anymore. Pros Yelp is good for local shops and businesses as that seems to be their focus. They provide reviews and photos for customers which again is very helpful when making decisions. Cons Yelp does not always update their system meaning that some places will say they are still open but they are really closed. The other con is not every review is visible meaning you have to be someone who leaves a lot of reviews on the site inorder for your review to be seen. Review Source Patrick B. Associate, Commercial Division Real Estate Used the software for: 2+ years ### "Easiest Restaurant Reservation Software" January 14, 2020 5.0 Overall, I think this is one of the best online reservation softwares available. Pros I absolutely love Yelp Reservations because it allows you to read reviews about a restaurant before making a reservation. Cons The one thing that I don't like is that sometimes you can get a reservation for a specific time by calling the restaurant directly even though it may not be listed on this software as available. Review Source Adelyn C. d.Leadership Co President Education Management Used the software for: 1-2 years ### "Good premise and relatively simple user interface" July 27, 2019 3.0 Pros Yelp can be really helpful when you're trying to choose somewhere to eat, although it can be difficult to decide whether or not the reviews that are published are really accurate because it is a self-selected pool of people. It is great to find contact information for things like venue booking, and customer photos are really useful. Cons The site isn't set up very well, so sometimes it can be difficult to find information because there's just so many details to look at. Once you figure it out, however, it's perfectly fine. Review Source Ramin L. Mortgage Loan Officer Real Estate Used the software for: 2+ years ### "Easy to use, does what it needs to do- on the site anyway, may as well use it. " April 24, 2019 5.0 It's an easy tool. I would even advise Yelp to extend it towards gyms and healthclubs something similar to a classpass model where people can just sign up for a class through Yelp. Pros It's simple and since we're on Yelp trying to determine where to go, what to eat it's a great tool to just take care of the reservation while we're on the page instead of going to opentable.com. There's not a lot more to rave about, it just does what it needs to do! Cons I cannot think of anything I would dislike. I've used it a handful of times and so far the restaurants seem to have a handle on it. I would actually use this more often if restaurants utilized the services more but I would imagine it costs money to do so. Review Source Anvita S. Tutor Education Management Used the software for: 1-2 years ### "Yelp Reservations is Convenient" September 11, 2019 5.0 Overall my experience with Yelp Reservations has never disappointed. I find it convenient that the software indirectly indicates when a restaurant has reservations available or when they even accept them. I have made many reservations for my family or groups of friends at various restaurants and every time the restaurant has been expecting our arrival. I would recommend using Yelp Reservations especially when you are already browsing through Yelp for information on the restaurant you are planning on visiting because you can get everything done in one place! Pros What I like most about Yelp Reservations is that if I am browsing reviews and menus on a restaurant I know I want to visit, I have the convenient option of making a reservation quickly online. I like that I do not have to call, and that Yelp Reservations basically "filters" for me which restaurants even have the option to make reservations. I also really like that they have a wide range of times that are still available, and that I can put how many guests and that I receive a confirmation email so I know that my reservation has been successful. Cons There is not much to dislike about Yelp Reservations as it is a straight forward software that allows guests to make a reservation. Because I am so detail oriented, sometimes I do not like the doubt in my mind that maybe the restaurant did not receive my reservation, or the uncertainty that maybe the online options are not the most updated ones. I remember being skeptical about how the reservation system worked via Yelp the first time I used it, because I felt more comfortable calling the restaurant directly to make sure it was scheduled, but it turns out those doubts were for nothing as Yelp Reservations seems to have the most updated times available. I dislike not being in direct communication with the restaurant, in case more/other guests have called the restaurant and scheduled reservations at the same time as me, because Yelp does not indicate the volume of reservations at your selected time, and if the restaurant is contacted directly they may be better able to suggest a time that is less busy, or can confirm that there are still plenty of reservations available. Review Source TS Tami S. Planner Restaurants Used the software for: 1-2 years ### "Yelp For Restaurants " June 22, 2021 4.0 I work parttime for a catering company on weekends as a general organizational/admin type assistance, and managing our yelp page is part of the gig. This last year has been hard so having an online presence where customers can share how much they've enjoyed our service has been crucial in keeping the business afloat. I really appreciate how yelp pivoted at the beginning of 2020 to show that we offer take out / curbside pickup options and has a way to send inquiries directly to our inbox, along with all of our other contact info. Pros I like how easy this software makes it for small, locale businesses to promote themselves to their customer base. You have everything all at a glance, your contact info, hours of operation, details regarding the type of servicing we provide. When Covid hit, the interface was updated to reflect that we offer delivery, take & curbside pickup to the very top of the page (impossible to miss) which has been so crucial to keep business afloat in these weird times when you have to think of out of the box ways to keep customers engaged. I also love that customers are able to post images of their meals! As a catering company we often create brand new menus for each event so having a huge photo assortment of what we can do is amazing! Cons One of the biggest features of Yelp for Restaurants is customers leave feedback on their experience. Typically people will write reviews if they had an amazing experience or if they had a terrible one. I iwsh there was an option to filter out reviews for things like "I called them and they didn't answer their phone - 2 stars" because that's not reflective of the service itself, and we don't have a way to determine if they called outside of business hours. Luckily you have the ability to respond back to commenters. Review Source VR Verified Reviewer General Manager Used the software for: 2+ years ### "Perfect for our 200+ seat restaurant" March 23, 2018 4.0 Pros I liked that Yelp Reservations made it easy to mark/manage/update a very large restaurant floor plan in realtime. In addition, people could make online reservations easily without fuss, and there were lots of options to customize reservation making and restaurant pacing. Cons I did not like that the functionality was slightly different between the main laptop used and the iPads. Some buttons functioned differently, some with less of the same options. Review Source VR Verified Reviewer Media Content Specialist Religious Institutions Used the software for: 1-2 years ### "Streamlined simple reservation process" December 10, 2019 5.0 I easily made a reservation 15 minutes before the reservation time through my Yelp app when I was near a restaurant. When we arrived, the restaurant had received it so the process was seamless. It would be helpful to know if some reservations were not available when trying to make the reservation though. Pros Since most businesses are on Yelp, it is easy and simple to make the reservation directly from the Yelp business page. This is intuitive since many times, a user would be on the Yelp page already to check out the restaurant reviews and information before making a reservation. Cons After making the reservation, it does not show the current reservation info when you are in the app, which would be convenient for checking how many you made the reservation for and at what time. Even though an email confirmation is sent, it would be even more convenient to see it updated on the app itself. It also would be convenient if non-available timeslots could be grayed out. Review Source Julia H. Personal Trainer/Small Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great way to find and compare restaurants, shops, hotels, etc. in any area I'm unfamiliar with." November 7, 2017 5.0 Easy way to find local eateries wherever I am Pros I love that Yelp gives you your proximity to current location, it's easy to compare places (if you click on a place that you are looking at, it opens in a new window which means you don't lose where you were looking). Reviews are by real people, and have typically steared me in the right direction. Great to have photos too! Cons Anyone with an opinion can right it - whether they know anything or not. It's a bit of a catch 22 - anyone can provide a review but if they have a bad experience and rate someone horribly, star ratings go down and I do pay attention to that. Review Source MS Manette S. copywriter Marketing and Advertising Used the software for: Less than 6 months ### "As a Foodie, I Highly Appreciate Something That Caters to My Food Adventures" September 14, 2021 5.0 I love it and feel more confident about visiting restaurants spontaneously from wherever I am because I have trust in other consumers' reviews. I have dined at many more good restaurants than bad ones because of this convenient app. Pros I love how easy it is to filter restaurants in the search results by price, hours of operation, location, and the overall rating. Making appointments and reservations are a big convenience too. I love being able to see the menu, others' pictures of the foods, prices, and the inside tips from other consumers so that I feel prepared before trying out a restaurant. Cons I would like the restaurants to update their menus more often online in this app so that there are no surprises about it when I visit them in person! Also, restaurants should be required to include all of their hidden costs (coat check, gratuities, etc.) officially in their information on the app. Review Source VR Verified Reviewer owner Hospitality Used the software for: 6-12 months ### "Helpful app for reservations" December 12, 2018 4.0 I do like Yelp reservations but for the cost I think that the app interface should be much better. Pros I like the simplicity of this app and that I am able to customize the tables to mimic what my restaurant floor looks like - makes reservations easier to manage Cons I do not like the interface of this for mobile devices. I use two iPads to manage reservations and they will not sync with each other. One will show a table Is available and the other app will not update and show the same. Review Source SH Sherissa H. Homemaker Animation Used the software for: 6-12 months ### "Yelp wonderful help" February 18, 2023 5.0 Overall I love this product! Pros Easy to use and great for organizing my business. Cons A little pricey but well worth the cost for peace of mind. Review Source ED Elyse D. Freelance writer Writing and Editing Used the software for: 2+ years ### "A great solution from a brand you already trust" October 18, 2019 5.0 Yelp Reservations makes it possible to snag your customers right as they're getting hungry. As one of those customers, I'm grateful for a solution that lets me find my cake and eat it, too! I hope more of my favorite restaurants start using it, too! Pros I love it when a brand I already know and love rolls out a software solution that solves a major problem. The problem? There are so many reservation options out there, and as a customer I have a short fuse when it comes to wasted time. When I'm hungry, I want my reservation yesterday. Yelp to the rescue! I love that I can make reservations right through the app I use to find my food. Cons Yelp Reservations does have some of the same problems Yelp itself does: namely, the visual layout of the software is a little confusing. But it's a small price to pay for the ease of use you get. Review Source VR Verified Reviewer Volunteer Manager Used the software for: 2+ years ### "Found so many hidden gems thanks to reviews! " February 15, 2018 5.0 Broadened my food choices! Pros I love what I find on here. I can find quality restaurants that are normally not seen, though thanks to wonderful reviews I uncover hidden gems in NYC. Cons Sometimes there are establishments listed that are no longer in business saying they are currently active. It would be great if the locations were updated on a more regular basis. Review Source KL Kelsey L. senior qa engineer Entertainment Used the software for: 2+ years ### "Yelp reservations has been great" September 9, 2019 4.0 Yelp reservations has been straight forward and helpful when trying to get reservations for a lot of restaurants that do not have the capability. Pros Yelp and Yelp Reservations have been great. It makes reservations easy and convenient as the information is all in one place. Cons Can be a little clunky on mobile but otherwise, there isn't a whole lot to dislike about the software. Review Source NI Nibaruta I. CEO Information Technology and Services Used the software for: Less than 6 months ### "Useful but need revamp" March 16, 2021 3.0 There are many things that need to be improved on side of the user such as allowing them to track digitally reservations or any other means that confirming to the user that the restaurant is aware of your reservation Pros It's used in a place that you don't know that much because sometimes you have no idea of how much of a rush restaurant has. The layout is nice and kinda easy to use. Reservation having images and reviews at the same place is an extra feature. Cons one drawback is that not all restaurants are on it so even is something useful you might not find your favorite or wanted a spot on yelp. Happened multiple times that restaurants didn't receive/see the reservation. Once a reservation made u receive an email but you do not have another way of tracking the reservation. Switched from [Eat App](https://www.capterra.com/p/176203/Restaurant-Manager-by-Eat/) Looking for more features Review Source EA Elizabeth A. Behavioral Therapist Hospital & Health Care Used the software for: 1-2 years ### "Need Help? Use Yelp!" February 14, 2020 5.0 All in all, Yelp is an amazing app that has made finding good restaurants easy. Pros Yelp is a super useful and efficient app that helps you find just what you are looking for. It allows users access to consumer reviews, photos, restaurant menus, fast booking (online reservations), pre-assigned table/seating, current wait times, and much more- to ensure that customers find the right restaurant every time regardless of the occasion. Cons Yelp Reservations sends you an email confirmation once you have made an online reservation, but does not allow you to digitally track your reservation, which can often make you feel uneasy (wondering if the restaurant received your request or if particular timeslot is even available). Review Source JK Joseph K. Bartender Restaurants Used the software for: 2+ years ### "Lot of set up intially" August 16, 2019 4.0 Great experience with good customer service Pros Once everything is pre-set the system pretty much can run on its own Cons A lot of time and planning is spent setting up how you want your restaurant flow to go Review Source HS Henry S. Owner Computer Hardware Used the software for: 2+ years ### "Great product!" December 2, 2022 5.0 Great product for online ordering and management. Pros Great for organizing orders and managing the online. Cons Nothing because it stands out against all the other software out there. Review Source Similar Products Featured ## Related categories [Online Ordering](https://www.capterra.com/online-ordering-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.