# Page 2 | Yelp Guest Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Yelp Guest Manager the right Online Ordering solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130358/Yelp-Reservations/reviews --- Yelp Guest Manager 4.5 (336) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Page 2 - Reviews of Yelp Guest Manager ## Showing most helpful reviews Showing 26-50 of 336 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use wO weiss O. Freelancer Real Estate Used the software for: 2+ years ### "Easy review on Yelp" July 13, 2022 5.0 I am thrilled with the Yelp Guest Manager, It has brought us so much business and I do not know what we would do without it. From start to finish it is a great system and we are very pleased with it. Pros I like that my reviews speak for themselves. I love that people can upload pictures of their meals and photos of the restaurant. It makes potential clients comfortable like they have been there before. Cons Sometimes the wait time are a little inaccurate so we have guests that come in without reservations and then they get upset at the wait time they are told. Review Source JC Jasmine C. Student Consumer Services Used the software for: 1-2 years ### "THE best app there is!" July 20, 2022 5.0 Overall I like this app a lot, other than not being able to change your orders that it, I still love the app and I still recommend using it. Pros I love this app and it is going to be a round forever this is the quickest and most efficient app ever I love it. I can see this app being around for a very long time Cons The least thing that I like about this app is that When you want to reorder or change your order to your food you might have to cancel and reorder. you cant make changes once it is been sent out Review Source CS Christina S. Realtor Real Estate Used the software for: 6-12 months ### "Yelp Keeps Improving - Enjoy Yelp Reservations!" April 30, 2020 5.0 Yelp Reservations has many benefits not only to use the user but also to the restaurant! Everything is digital and the you don't have to spend time calling, which requires the host at the restaurant to answer the phone (which is usually busy and loud!), and then having to say how many people are in your party, what your name is and spell your name, what time the reservation is, and also asking how long the wait is. Yelp Reservation provides you with all this information right at your fingers tips - you already know how long the wait is or if there is no wait, you can easily type in your name and information and then you get a confirmation and email - what a time saver! The restaurant and the user are on the same page when you arrive - avoiding phone call conversation mistakes and errors! Great job Yelp Reservations, I'd highly suggest any Yelp user to use Yelp Reservations - it just makes like simpler and easier! Pros I've been relying on Yelp since they first began. I frequently check Yelp on my desktop, laptop, and I have the app on my phone. Yelp has really stepped up it's game and I appreciate that Yelp really filters reviews and gives the use a trusting experience and recommendation be it for restaurants, take out, cleaning services, medical, people, shops, the list goes on! Yelp Reservations has taken Yelp to the next level because it offers users an easier way to make a reservation - you can easily see what times are available, how long the wait is, and instantly send a reservation request to the restaurant without having to call. What a great additional service that Yelp Reservations had added to Yelp! Cons I have no complaints. Yelp is very user friendly and has made reviews and dining experiences less hectic and overall easier for everyone! Review Source JA Jennifer A. Resident Property Manager Real Estate Used the software for: 6-12 months ### "drive customers to your business that you didn't even know you had." January 31, 2019 5.0 We really have seen an increase in traffic and revenue by using this. Also by setting up a reservation time, we can make sure that we are fully available to assist those customers that are coming in at that time. Pros Yelp reservations is a great way to make sure that YOU are the place your customers are going to. With your business listing on yelp, this option allows for customers to make a reservation without having to call or go to your website. If someone searches for your type of business, not only will your business pop up, but they will also be able to make a reservation. We have seen an increase in traffic and revenue since we have added this feature. We have found that more people are likely to go to you if they know that something has been set up ahead of time. For us, we run a storage and this allows customers to know that when they come, we will be expecting them, and be able to help them. Cons The only issue is it took us a while to get our information correct. Mind you this was user issue and did not have to do with the yelp add on. WE were having reservations come in that were outside of office hours. Once we got this straightened out and actually added the correct hours, it was no longer an issue. I would suggest that if your closing time sensitive establishment, that you cut your available reservation time to the amount of time that it would allow for you to assist that reservation so that you don't have issues. Review Source JM Jenny M. Brand Director Used the software for: 2+ years ### "I've used Yelp Reservations when I've been on Yelp and see reservations are available." May 9, 2018 3.0 Pros If I'm already on Yelp looking for a restaurant and I happen upon a restaurant I definitely want to make a reservation at and see reservations are possible to book via Yelp directly, I'll use Yelp Reservations. The user experience is quick and seamless and comparable to reservation competitors like OpenTable and Resy. I like that because it's familiar, it's easy and it's not overcomplicated. The email confirmation follow-up is always good, too. Pretty standard, but good nonetheless. Cons I dislike 2 main things about Yelp Reservations. First (on desktop) if you're on Yelp Reservations then decide to change what cuisine or what neighborhood you're looking for in the search bar, the search generates regular Yelp results vs. Yelp Reservation results. You have to click "Make a Reservation" again at the top, which is annoying and makes the experience slightly less seamless. It's not a HUGE issue, but one or two extra steps to a consumer is one too many since the reservation booking alternatives don't have this issue. Second, it's frustrating that the search results generate neighborhoods FAR beyond the neighborhood you're searching for. It makes sense for neighborhoods relatively near the original neighborhood search to pop up but it's just not OK for neighborhoods in different states to pop up. I'd MUCH rather have less search results pop up. Review Source VR Verified Reviewer Research Coordinator Hospital & Health Care Used the software for: 2+ years ### "Secure and Convenient for planning" December 13, 2019 5.0 Making reservations in an easy way and with lots of options makes it a great app. I like the fact that you can get spots on a regular basis and it's very reliable. Once you get to the place, you feel like they were waiting for you to get there because they already received your reservation and are ready to serve you. Pros Yelp is a great app to get an idea of the vibe and the good (or bad) things about a restaurant that you might have been thinking on going or just one that you heard by opening the app, plus once you decide you can just make a reservation with it's quick and easy system. Cons It's very simple to make a reservation and the software is very easy to use. You might feel that once you get to the place the information did not make it to the restaurant. Also you might not find all the updated places that you could visit. Review Source VR Verified Reviewer Revenue Analyst Real Estate Used the software for: 1-2 years ### "Great Experience - Always room for improvement" April 18, 2018 4.0 Be where your competition isn't! Pros On a website where reputation and reviews dominate, why not incorporate a way of making reservations through the platform as well. I love the idea of having a Yelp user check our website for pictures and reviews, and then further directly converting from the platform to make a reservation. Cons My only complaint is that the follow through with the leads we receive from reservations isn't super high. We have a huge drop off from number of reservations we receive vs. how many actually come in. Review Source VR Verified Reviewer Events Manager Used the software for: 2+ years ### "Quickest way to make a reservation at a restaurant!" May 10, 2018 5.0 Pros The best features about Yelp Reservations include: easy of use, conveniency, and speed when booking a table at a restaurant. It's also really nice to have an option like this within the app because all the information, including reviews, photos, and directions for the particular place are on one page. It saves time as a guest because I don't have to call the restaurant directly, which saves both me and the receptionist time. Plus, during a busy evening at a restaurant, you don't always get through to someone. Cons I am unsure of how quickly the platform updates cancellations or openings for its reservation windows. For example, the one good thing about speaking directly to a front desk person at the restaurant is that if they had a last minute cancellation, they can book you in that time slot immediately. There have been a few times where I've gone to book a reservation through Yelp, a time slot I wanted was unavailable, and I just called the vendor to see if there were any updates to the calendar and got in. Review Source VR Verified Reviewer Administrative Supervisor Accounting Used the software for: 2+ years ### "Pretty Standard and Easy Reservations App" August 1, 2018 4.0 Pros I have always loved Yelp for reviews. Any time I try somewhere new, I always head to Yelp first. Having an app that allows me to make a reservation on the spot when I see something I like is super convenient, especially when planning dinners while traveling. I like that reservations, pictures, and reviews are all in one place. Cons The app versus the online version work a little differently so when you get used to one way on the phone you have to hunt for the function on the desktop. Not a huge complaint! Also, sometimes when I am searching for a certain location, the restaurants that come up are way outside of this location. Review Source VR Verified Reviewer Principal, Consultant/Chief Creative Officer Used the software for: 2+ years ### "want it. get it. go." March 13, 2018 4.0 Pros simplicity. reliance on the crowd for ongoing validation and assessment. transaction support and integration Cons sometimes clunky. 'search' and 'results' are, too often, disconnected. multiple features and functionalities don't always work in synch Review Source VR Verified Reviewer Clinical Research Coordinator, Pediatrics Higher Education Used the software for: 1-2 years ### "Love this Yelp feature!" December 4, 2018 5.0 Overall I really enjoy using Yelp Reservations, and find myself reaching for it all the time. Pros I like the ease of use with this software the most. It makes the process of making reservations incredibly streamlined, and allows for a ton of flexibility with scheduling/re-scheduling. Cons One issue would be the lack of solutions for when reservations at a restaurant are booked at a certain time. Showing alternative locations nearby with the same time slots would be a nice addition to this software. Perhaps notifications for if a certain time slot were to open up would be nice, too. One other issue is the lack of consistent use of this software by restaurants. If Yelp could work on expanding this feature to more restaurants, it would be even better! Review Source VR Verified Reviewer Medical Student Hospital & Health Care Used the software for: 6-12 months ### "Yelp Reservations Review" September 28, 2020 5.0 Overall, Yelp Reservations is a great resource, especially because I use Yelp a lot and appreciate having all my information in one place. I can learn more about the restaurant and make my reservations (even if they are last-minute). Pros Yelp Reservations is great for being able to check out local restaurants and making reservations in advance. The desktop platform is very easy to navigate and is not complicated at all. I have the option to read reviews and view pictures that others have posted, so I can make informed decisions prior to making my reservation. I also appreciate receiving an email confirmation once I make my reservation. Cons The only thing I dislike about Yelp Reservations is that not all restaurants use it. Therefore, if I want to make a reservation at a restaurant that isn't listed in their database, I'll have to use other apps or softwares. Other than that, it's pretty easy to use and a great tool. Review Source MS Mariah S. Transaction Coordinator Real Estate Used the software for: 2+ years ### "My Go-To Before I Go Anywhere!" October 6, 2021 5.0 Pros Ease of use! The reviews really and truly determine if I will visit an establishment. I love the pics that users can submit and I love the feature that allows me to pick a specific area on the map and 'search this area' for a specific place. Cons When users submit photos of food/drink I wish it were required to label the item. It's frustrating when something looks amazing, but I can't determine what it is. Review Source Kalin H. Student Higher Education Used the software for: I used a free trial ### "Useful, but Behind the Competition" June 9, 2020 5.0 This software has great reviews and information about restaurants. It is easy to use and has a wide user base. The only problem is that there is not a defining feature that would cause me to recommend it over Google alternatives that are already built into my phone. Pros Yelp Reservations allows the user to read reviews of different restaurants, see pictures of menu items posted by others, see contact information for restaurants, and make reservations to restaurants that have this feature set up. Having all of this information in one place is very convenient, and helps the user to make informed choices on where to eat. The layout is nice and easy to use. Yelp also has a wide user base, which means that the amount of information posted is large and extensive. Cons I found Yelp Reservations lacking versus the competition. I often search for places to eat on Google Maps simply because once I find a place to eat, I can then navigate there within the same app. Google Maps offers reviews, pictures, menus, and the ability to make reservations within the app. Simply put, Yelp offers fewer features than competitors and is lesser-known. While it is good software, these factors make it hard to recommend over Google Maps for simplicity-sake. Review Source SR Shari R. CEO, Marketing and PR Executive Marketing and Advertising Used the software for: 2+ years ### "YELP HELPS! Dine with Confidence!" June 29, 2021 5.0 Overall, my experience with Yelp for Restaurants has been satisfactory! Pros What I like/love most about Yelp is its ability for customers to view good AND bad reviews of restaurants, along with pictures to get a better vibe of the venue and its food. You’re able to see the menu, prices, and find out insiders from reviews that you probably would not have found out anywhere else online (ie. coat check price, forced gratuity, extra cost for entering, etc.) I always always alwaaaays use Yelp before I visit a restaurant so that I am dining with confidence; no worries about the food, atmosphere and surprise costs! Also, sometimes restaurants have deals through Yelp too! Cons There is nothing that I like least about Yelp’s software! If I had to just throw in something for the cons section, it could be to maybe REQUIRE restaurants to specify any hidden costs, entry costs, price changes and forced gratuity that customers usually only discover from reading reviews! Also, for the restaurant to upload a high-quality picture of their menu and force them to update it every 6 months, as their menus are always changing and it’s disappointing for customers to expect a menu item to be there when they arrive, only to realize the menu changed. Review Source VR Verified Reviewer President Internet Used the software for: 2+ years ### "Not very impressed with Yelp" July 27, 2018 2.0 I really don't get very many benefits from this software. It hinders my work more than it helps. I wouldn't suggest it. Pros The website is easy to get to. I like the color red. The name of Yelp is interesting. Other than that, it's difficult to say anything else good. Cons The reviews are fake. The algorithms are irritating. The constant calls from Yelp salespeople are extremely annoying. I don't like Yelp Reservations and/or Yelp overall. Review Source aT aziouez T. Ingénieur en automatisme Industrial Automation Used the software for: 1-2 years ### "Yelp logiciel " October 6, 2022 5.0 C'est un bon logiciel et m'aide dans mon travail Pros C'est très bon logiciel et aide beaucoup dans le travail et facile utiliser et rapide en même temps Cons Parfois se bloque en plus un peu long dans l'exécution Alternatives considered [GIMP (GNU Image Manipulation Program)](https://www.capterra.com/p/168960/GIMP/) Reason for choosing Yelp Guest Manager Parce que beaucoup meilleures des autres produits Review Source VR Verified Reviewer Cofounder & Head of Growth Consumer Services Used the software for: 2+ years ### "Yelp advertising is a scam" January 14, 2019 1.0 Pros Nothing. Yelp is filled with fake reviews. Cons Sales agents and customer service reps are either ignorant or dishonest. They signed us up for services over the phone with the impression we wouldnt go over a specific budget. Two months later they send us an email stating that we owe almost 8x that budget. They were absolutely no help on the phone and time and time again, after MANY years and opportunities Yelp ads have been complete garbage. Review Source Sharona M. physician assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Best app for making reservations!" May 12, 2020 5.0 Great! Will continue using the app for future dinner parties! Pros I love how the app makes it so easy to make reservations for dinner. It’s a one stop shop- I can review the restaurants reviews, see pictures of their meals and make a reservation. Cons Sometimes I make a reservation and it gets cancelled because the restaurant was closed early that night. Could be an issue with the restaurant but it is a little annoying. Review Source Kelly F. Realtor Real Estate Used the software for: 2+ years ### "Yelper special" February 7, 2019 5.0 I love it and makes life on the go much easier .. it helps me really tackle a new city when it comes to dining Pros I love that this app is a like a one stop shop for me. I'm busy on the go and constantly travel, so not only can I find reviews. Coupons. Numbers and directions I can also get ahead and make my reservations . Love love love it! Cons I wish more restaurants would catch on and upload their information. Review Source VR Verified Reviewer Dental Student Higher Education Used the software for: 6-12 months ### "Extremely convenient and useful to skip long waits!" January 20, 2020 5.0 Overall, my experience with Yelp Reservations has been amazingly positive. I would recommend its use to anyone who hates wasting time waiting! Pros Ever since my friend showed me how to use Yelp Reservations, if it is available at the restaurant I am going to, I will use it. It enables you to check the wait times at the restaurant and check-in ahead of time, saving you a lot of time waiting at the actual restaurant. I have had multiple experiences where I would check-in early, receive my wait time, get to the crowded restaurant, and get ushered in before all the people who had gotten there before me. It's amazing! Cons There is nothing I don't like about this software. It has saved me tons of time waiting at restaurants. Review Source VR Verified Reviewer Quality Engineer Automotive Used the software for: 2+ years ### "A Lifeline in a New City " April 12, 2019 5.0 I love how easy it is to find new restaurants and make reservations right from an app on my phone. Yelp Reservations allows me to make reservations without calling the restaurant. I have never had any issues with this software and will continue to use it both at home and in new cities. Pros I love how easy it is to find and make restaurant reservations. Cons There is nothing I would change about this software. Review Source John M. Partner Real Estate Used the software for: 1-2 years ### "As good a way as any to make a dinner reservation - dare I say a better way?!" April 9, 2019 5.0 Yelp Reservations is an awesome and needed innovation. I have used it with success many times, and I'll continue to use it :) Pros You can make reservations on the same app that you use to find new restaurants, or to find restaurants in an unfamiliar place, meaning you don't have to go find that restaurant's website to book, find hours, etc, or open another app like Open Table or Tock! Cuts out extra steps, makes things easier, super valuable for the traveller, the recent transplant, or the simply hangry! Cons Yep does a lot, but it does SO much that sometimes the feature you want/need is difficult to find. Busy interface, plus the fact the the restaurants don't necessarily check or correct the content of their Yelp page means sometimes things don't work out like you expected. But Yelp does a good job of being accurate most of the time! Review Source VR Verified Reviewer Associate Director, BIMForum Construction Used the software for: 2+ years ### "Big fan of Yelp" June 18, 2018 5.0 Pros Easy to use. It's great to be able to look at a restaurant's reviews and any photos and then reserve through the app without having to leave and reserve through another app. Cons Sometimes a location I'm looking for has moved or closed and Yelp can be a little slow to update this. I don't have too many complaints. Review Source VR Verified Reviewer Closing Quality Manager Financial Services Used the software for: 2+ years ### "I always use Yelp!" July 13, 2018 5.0 Pros The app is really easy to use. So making reservations using the app beats having to make a phone call for reservations. You can also receive message updates regarding your reservations. Cons Not all the restaurants listed accept reservations. I noticed Yelp is slow to update information on restaurants that have moved to a new location. Review Source Similar Products Featured