# Page 9 | Yelp Guest Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Yelp Guest Manager the right Online Ordering solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130358/Yelp-Reservations/reviews

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Yelp Guest Manager

4.5 (336)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated January 14th, 2026

# Page 9 - Reviews of Yelp Guest Manager

## Showing most helpful reviews

Showing 201-225 of 336 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

aR

alejandra R.  
marketing  
Automotive  
Used the software for: Less than 6 months

### "yelp is a grat toot to manage customer service tools "

December 6, 2022

5.0

is a great tool to review customer feedback

Pros

essay access to customer information and reviews

Cons

hard to find some customer service representative

Review Source

HW

Holly W.  
Manager retail services  
  
Used the software for: 2+ years

### "Great way to work as a team and keep focus"

February 6, 2018

5.0

Pros

The system is easy and keeps open communication between you and the support admin. i am able to use it on my mobile device with a quick check in twice a week to ensure i am on track with the goals i have set. being able to high five several others on the team is always a benefit.

Review Source

CB

Christine B.  
Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "So easy and convenient "

September 12, 2019

5.0

I love using Yelp Reservations when I am away at a work conference in a big city. It's convenient and super easy to use. I can set my reservation and not have to worry about it!

Pros

What I like most about Yelp Reservations is the ease of use. It's an application downloaded to my smart phone that in a click of a button a I can reserve a table at a restaurant.

Cons

The only con to Yelp Reservation isn't really about the software itself. The con is that I live in a very rural area. Most of our restaurants are locally owned and you are unable to utilize Yelp Reservations. When it comes to the software itself, I have no complaints.

Review Source

CC

Callon C.  
Logistics Scheduling Specialist  
Paper & Forest Products  
Used the software for: 2+ years

### "Yelp Reservations Review"

November 6, 2020

4.0

Overall, Yelp Reservations is great for scheduling dinner reservations.

Pros

Yelp Reservations is a great software for looking up reviews and also scheduling reservations for eating out.

Cons

Sometimes when booking reservations, there isn't a ton available, but that is to be expected on busy nights.

Review Source

ES

Elaine S.  
Clinical Data Specialist  
Hospital & Health Care  
Used the software for: 2+ years

### "Helpful tool in picking restaurants or services"

August 9, 2019

4.0

Pros

It's always nice to be able to see pictures and comments from other people on a new store or restaurant that I've never been to.

Cons

Yelp waitlist could be improved by a lot. Often times I find that the predicted wait time is not accurate and we end up having to wait longer.

Review Source

VR

Verified Reviewer  
Teacher  
Education Management  
Used the software for: Less than 6 months

### "Yelp reservations"

September 3, 2019

5.0

Overall, my experience went well. I will definitely use it again in the future.

Pros

It allowed me to reserve a spot at a very busy restaurant. When I got to the restaurant, I was at the top of the list. It also gave me an estimated wait time and told me how many people were ahead of me before getting a seat. The app also has pictures of food and reviews.

Cons

Some restaurants require you to download this app in order to make a reservation. It worked for me, but for some of the older generation folks, they may have difficulties with this task.

Review Source

VR

Verified Reviewer  
Working with expanding businesses to maximize their sales organizations  
Insurance  
Used the software for: 6-12 months

### "Yelp not helpful"

November 27, 2018

3.0

Pros

Not much. I can find some restaurants while on the go, but not most.

Cons

Don't like that there is a cost to use the app, would rather restaurants save the money on their own side.

Review Source

RS

Rebeka S.  
Self  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Yelp Reservations"

July 22, 2019

5.0

Pros

Yelp Reservations has really streamlined the process of restaurant reservations, since so often you're using Yelp to scope out where you want to eat. Now if you like the reviews and you want to physically go, you don't have to go to another reservation site to see if the restaurant is on that platform; you can just easily make the reservation directly with Yelp. I also appreciate the email and calendar reminders that Yelp defaults to.

Cons

The only thing I wish was different (and maybe this functionality exists, I just didn't look closely enough) is that the reservation defaulted to my google calendar and I primarily use my Outlook calendar. If the option to choose the calendar is there, that would be great.

Review Source

Gabriel C.  
Entrepreneur  
Marketing and Advertising  
Used the software for: I used a free trial

### "Super convenient"

October 16, 2019

5.0

Pros

Very easy to use and it's nice that you can book a reservation making sure you're chosing the best place thanks to the reviews

Cons

Nothing really. It does it's job, I don't know what they could add more to that lol

Review Source

KM

Kayla M.  
Admin Assistant  
  
Used the software for: 6-12 months

### "Yelp is my go-to for insider tips on unfamiliar establishments."

January 11, 2018

4.0

Pros

Its much more affordable than Open Table and most people are already accustomed to using Yelp as a go to for reviews. You can choose whether or not to receive message updates, but you have to download the app.

Cons

You get what you pay for. Open table is more expensive but so much easier to use. You cant browse through available reservations very easily or delete reviews on restaurants if you wish to update a negative experience that you published. I am all about giving people second chances so I hesitate to be honest in fear of my review being permanent.

Review Source

BD

Brivelle D.  
Cosmetologist  
Cosmetics  
Used the software for: 1-2 years

### "2 For 1"

October 19, 2018

5.0

I use this app mostly when I have Business partners or friends that visits with me from out of town. It gives the opportunity me to show them the best restaurants my city has the offer.

Pros

I like that you can use the app to get a reviews on the restaurant before deciding to go. And you also can’t reserve a table if they restaurant except reservations. So you get two for one by visiting Yelp App.

Cons

There’s nothing to really dislike about the app.

Review Source

SS

Shae S.  
Personal Trainer  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Really Cool"

October 5, 2018

5.0

Pros

I used this software as a host when at the first restaurant I ever worked at. The software was amazingly easy to use and fun too. I liked how you could send text message alerts to patrons about their reservations.

Cons

I never had any issues while using this software that I can think of.

Review Source

Alanna M.  
Business Analyst  
Telecommunications  
Used the software for: Less than 6 months

### "Yelp Reservations Review"

June 5, 2019

5.0

Pros

It was super convenient and easy to use.

Cons

I wasn't sure at first if this really took my reservation, it was so easy it almost seemed too good to be true. But it isn't! They really did take my reservation.

Review Source

CB

Christian B.  
Associate Director  
Higher Education  
Used the software for: 6-12 months

### "Best of Both Wolds When it Comes to Dining Out"

April 15, 2019

4.0

Yelp Reservations is a great way to capitalize on the many benefits of Yelp by allowing you to simultaneously book an upcoming date/time.

Pros

I, like many others, am a big fan of Yelp when it comes to discovering local dining and shopping hot spots. The reservation functionality is a great way to make an immediate reservation after reviewing a restaurant's reviews, photos, and menu via Yelp.

Cons

Some of the more "mom & pop" style restaurants may be heavily featured on Yelp through reviews and photos but may not utilize the online reservation system in a consistent and reliable way.

Review Source

VR

Veralucia R.  
Missions director  
  
Used the software for: 6-12 months

### "Good way to review restaurants and search for new options "

August 8, 2017

4.0

Pros

You can browse places, see the photos and decide what's good, you can make reservations and also you can find cute places to shop.

Cons

Wallet doesn't work in Guatemala and even the reservations option doesn't work in some places here.

Review Source

SW

Sophie W.  
Student  
Higher Education  
Used the software for: 1-2 years

### "Easy reservations and browsing!"

December 19, 2019

5.0

Yelp Reservations encourages me to support small businesses and explore my neighborhood through food.

Pros

As a user of Yelp Reservations, it is easy to browse restaurants and see important stats and photos at-a-glance, then book a reservation in seconds.

Cons

Undoubtedly, negative reviews left by peeved customers make up too many of the reviews on Yelp, but for the sake of honesty, I doubt this can be remedied.

Review Source

KW

Kelli W.  
Agent  
Insurance  
Used the software for: 2+ years

### "Total Time Saver"

September 5, 2019

5.0

Works great, I use for making reservations for personal use and also for business meetings. Definitely saves time without having to wait on hold to make a reservation.

Pros

Easy to use, very dependable and saves so much time!

Cons

I love it, nothing to complain about.

Review Source

Whitney L.  
Administrative Assistant  
Consumer Services  
Used the software for: 6-12 months

### "Yelp Reservations"

September 19, 2018

4.0

Pros

It is pretty user friendly and allows to quickly make a reservation

Cons

Have to have a Yelp account to utilize the reservation system, and the reviews

Review Source

JD

Jonathan D.  
Podiatrist  
Medical Practice  
Used the software for: 2+ years

### "Easy for planning dinner outings!"

September 2, 2019

5.0

Pros

I’ve used this for various reservations and find it to be truly helpful in all aspects. Makes it easier than making a phone call and being placed on hold.

Cons

Sometimes, cancelling reservations can be a bit challenging.

Review Source

VR

Verified Reviewer  
Audit Intern  
Accounting  
Used the software for: Less than 6 months

### "Make reservations in less than a minute"

February 13, 2020

4.0

Using Yelp reservations allows the user to make reservations in less than a minute.

Pros

I first discovered this while reading reviews on yelp for a restaurant and noticed I can make a reservation. It was a very easy, quick process of selecting a time. I used it a few other times and love how simple the process is compared to other reservation platforms or calling the restaurant.

Cons

There are fewer features than its competitors like Open Table. It is not as easy to set a reminder or change the reservation.

Review Source

RO

Rainie O.  
Instructor  
Education Management  
Used the software for: 2+ years

### "Works fine, does what it needs to do"

July 18, 2019

4.0

Pros

I like that it can make reservations easy. Even though I barely use Yelp anymore (because I don't trust its neutrality), I would still use its reservations tool.

Cons

Some restaurants did not accept online reservations.

Review Source

VR

Verified Reviewer  
Consultant  
Hospital & Health Care  
Used the software for: I used a free trial

### "Easy but no benefit"

November 5, 2018

3.0

Pros

Easy to use and already in Yelp so access was one click

Cons

didn't help and took longer than when I called the restaurant and asked

Review Source

JM

Joanna M.  
Membership Director  
Hospitality  
Used the software for: 1-2 years

### "Yelp Reservations"

February 12, 2020

4.0

I used this at a past restaurant I worked at and enjoyed getting reservations set up through a brand that people recognize and visit for recommendations.

Pros

Yelp Reservations is a great tool for managing restaurant reservations in an affordable, convenient way.

Cons

I personally do not update this software on the back end but have had no issues reported from customers. Seems to work well.

Review Source

VR

Verified Reviewer  
Economics PhD Student  
Higher Education  
Used the software for: Less than 6 months

### "Yelp can take reservations now!"

April 25, 2019

4.0

Pros

You get to read the review and make a reservation right away!

Cons

I'm always nervous about making reservations online- personally prefer to do it over the phone.

Review Source

ES

Elena S.  
PT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "It's good, I check most of new places for reviews on yelp."

February 27, 2017

5.0

I like it. Sometimes it's misleading thou.. So I'd have to doublecheck the place on other app like trip advisor or such.

Pros

It has most of places with phone numbers and open table option.

Cons

Sometimes reviews would be misleading.

Review Source

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