# ReservationKey Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ReservationKey Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more. Source: https://www.capterra.com/p/130362/ReservationKey --- # ReservationKey Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ReservationKey ## What is ReservationKey? ReservationKey is feature rich yet the most cost-effective solution used by individuals running a handful of VRPs to large VPM organizations with 100s of properties. Unlimited users with security settings for each, automated and customizable email, a choice of payment processors, multiple customizable direct booking pages, connect to your choice of OTAs, drag-and-drop calendar, owner reports, multi-language & more. Free 30-day trial, simple pricing, best value on the market, happy customers! ## What is ReservationKey used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Reservations](https://www.capterra.com/reservations-software/)[Motel](https://www.capterra.com/motel-software/) Overall rating Based on 104 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $37 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ReservationKey alternatives [4.3 (342)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.5 (1,293)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (59)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.4 (474)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/130362/ReservationKey/alternatives/) ## FAQs about ReservationKey Overview ### What problems does ReservationKey solve? ReservationKey solves manual, phone-heavy reservation workflows by enabling online bookings, real-time calendar visibility, rate and minimum-stay management, OTA and iCal syncing, and basic tax and expense reporting. Small hotels, B&Bs, campgrounds, and vacation rental operators benefit most, especially owners and front-desk staff without dedicated IT or accounting support. Answer based on 96 reviews Overview ### Which roles and teams benefit most from ReservationKey? ReservationKey is most used by hospitality owners, innkeepers, and general managers who oversee reservations, guest communication, and daily property operations. Bed-and-breakfast operators, campground hosts, and small lodging teams rely on it to manage bookings, availability, and payments, while executives use it to streamline administration and improve occupancy visibility. Answer based on 104 reviews Overview ### What company size and industries is ReservationKey built for? ReservationKey is built for small hospitality businesses, with 99% of reviewers from small businesses and 83% from Hospitality. It is designed for independent properties such as hotels, motels, resorts, inns, campgrounds, cabins, cottages, and B&Bs, with additional use in Leisure, Travel & Tourism at 10% and Real Estate at 5%. Answer based on 104 reviews Features and Usability ### What are the key features of ReservationKey? ReservationKey includes core property management tools like reservation management, online booking, and a visual calendar with availability tracking. Reviewers also highlight rate management and reports as key differentiators, along with customizable booking pages and templates, channel management through integrations, and customer support backed by forums, videos, and FAQs. Answer based on 61 reviews Pricing ### How much does it cost and what fees or limitations are included? ReservationKey starts at $37/month for the Basic plan, which includes unlimited users, daily backups, SSL, and a free trial. Reviewers often call it affordable for small properties and note no long-term contract or setup fees, though some say managing complex seasonal rates or quick daily price changes can be tricky. Answer based on 28 reviews Integrations ### Which third-party tools and platforms does ReservationKey integrate with? ReservationKey integrates with Square Payments for processing guest payments and Authorize.net for payment gateway support. The reviewer-confirmed connection is Square Payments, while the official catalog also lists Authorize.net, indicating ReservationKey focuses its third-party integrations on payment handling rather than a broad app ecosystem. Answer based on 14 reviews Getting Started and Support ### How easy is it to onboard and train a team on ReservationKey? ReservationKey is generally quick to learn for frontline staff, with some users reporting they got started after only brief training. It offers in-person training, live online sessions, documentation, and videos. Reviewers say nontechnical users can onboard quickly, while admins need more time to learn reports, settings, and advanced features. Answer based on 12 reviews Getting Started and Support ### What customer support options does ReservationKey offer, and how do users rate the experience? ReservationKey offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as fast, responsive, and helpful, with quick call returns, email replies often within a day, and direct access to knowledgeable staff. A few note occasional response lag during growth, but say issues were addressed. Answer based on 61 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Booking 4.9 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Calendar Management 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Front Desk Management 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Reservations Management 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Booking Management 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Channel Management 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance ReservationKey 51 features Define levels of authorization for access to specific files or systems Allows businesses to offer customers reservations for a variety of activities. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Accounting functionality within the system, not requiring integration with third-party tools Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Manage various distribution channels, build relations with channel partners, and track their performance Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Plan, manage, and track the financial activities of an individual or organization Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations The ability to reserve times in groups. Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Track and manage inventory levels to maintain proper supply Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages More than one location Book meetings and appointments through a website or digital platform Report showing financial balance at the beginning and the end of the period, along with activity Accept, record, and reconcile financial transactions Design, communicate, and distribute incentives to perform a specific action Add, view, and edit details of all properties managed by an agency that are available for sale or rent Track/optimize rates in relation to usage Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held One location Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.8 (103) 4.8 Based on 103 reviews ## Pricing Value for money 5.0 (100) Free Trial Basic $37.00 Usage Based,Per Month It includes: - Automate - Booking Engine - Channel Manager - Credit Card Payments - Easy Reporting - Simple Calendar Value for money 5.0 (100) 5.0 Based on 100 reviews ## Integrations [ authorize.net](https://www.capterra.com/p/221412/authorizenet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (102) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (102) 4.9 Based on 102 reviews ## User reviews Overall rating 4.9 Based on 104 reviews Filter by rating 5(95) 4(9) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MF Melissa F. Owner Hospitality ### "Only good thinks to say about this company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2026 I can't say enough good about using ReservationKey. The customer service is responsive and its easy to communicate with their team. Pros I've been using this product since 2019. It is a great value and gives me ample reporting features for various levels of staffing that need it. And any minor problems I've had or when I needed to train someone new on the programming, the ReservationKey team has been very good! Cons I really have no "cons" to report with this company. I think the service is excellent. And I have had no trouble using it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JI James i. General Manager Hospitality ### "Simple to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 31, 2026 We use this software for golf cart rentals. We enjoy that we can access Reservation Key from our phone and be able to place a reservation anywhere. Pros Simple to use. Simple 5 minute training for new staff to be familiar with use and able to make adjustments to a reservation Cons Wish there was a texting option. to communicate with guests. Not everyone checks the email while on vacation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Chad E. Owner Hospitality ### "Reliable, intuitive PMS with exceptional customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2026 Pros Operating a historic inn and event venue requires reliable and efficient software. Reservation Key delivers exactly that at a fraction of the cost of the competition. Their property management system is modern, simple, and highly intuitive. It streamlines daily operations without introducing unnecessary complexity, allowing for better focus on the business and guests. Beyond the software itself, the customer support is exceptional. \[sensitive content hidden\] consistently provide amazing service. They are responsive, knowledgeable, and ensure questions are addressed quickly and accurately. I highly recommend Reservation Key to any hospitality operator looking for a robust, user-friendly PMS backed by outstanding support. Cons Would have liked a paid , done for me option for onboarding. Everything else so far has been wonderful Switched from [StealthSeminar](https://www.capterra.com/p/197122/StealthSeminar/) Google hotels link was not avialable with them . I was with guest room genie but that wasnt an option Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reasons for choosing ReservationKey Priice and website ownership was the deciding factor Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Chris S. Campground Owner, Host Hospitality ### "Greenwood Lodge and Campsites Review of Reservation Key" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2024 We had looked at a few other online booking programs before making a decision to use Reservation Key as our online booking tool. Be mindful that we never used any other online booking system before. The reason why we chose Reservation Key was the ease of learning how to set up our online booking program with the helpful and patient guidance from \[sensitive content hidden\] and \[sensitive content hidden\]. We had a very successful camping season and we wish we did the online booking sooner. Reservation Key is a perfect tool for our small seasonal business. Pros The pros of Reservation Key have been convenience and efficiency after transitioning from our old way of booking through numerous phone calls, e-mails and postal service. As a small campground, Reservation Key is a right fit for us and cost effective. Cons As for cons, we can’t provide any experience in that department because glitches were too few and customer support was always responsive and helpful. Alternatives considered [Open Campground](https://www.capterra.com/p/142872/Open-Campground/) Reasons for choosing ReservationKey I like the way the software was set up and Reservation Key was a right tool for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Tracey C. President Hospitality ### "Reasonable price (but not cheap!) and easy to work with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2024 Wonderful, lots of pros and barely a con. Pros Simple system without bells and whistles that I had no need for - and the price was reasonable because of that. I moved from another, larger, reservation software system because their prices went up, they provided more bells and whistles that a small business like mine just didn't need/use. Customer service, particularly \[sensitive content hidden\], was always prompt and efficient, every single year, not just in the first year. Cons I found the Forum a bit clunky to use, that could use a lot of updating to make it a bit more user friendly. Overall, I had to think hard to find a "Con". Loved Reservation Key for many years I've been with them. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Too expensive. Deteriorating customer service. Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reasons for choosing ReservationKey Customer service. Pricing. Simplicity of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KW Kristen W. Bed and Breakfast Owner and Operator Hospitality ### "Reservation Key is the backbone of our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2023 Reservation Key has been the backbone of our B&B business for three years now. The system software it's self is practical, reliable and user friendly from both the back end as an administrator and the front end for guests. And, while the platform has been wonderful, it is the customer service that really keeps us on point! Our account manager, \[sensitive content hidden\], is always professional incredibly efficient with response time, and there has never been a hiccup \[sensitive content hidden\] hasn't been able to get to the bottom of. We are so grateful for Res Key from software to customer care! Pros customer service, user friendly, price point. Cons Like any new platform, there is a learning curve. This is no fault of Res Key, but just learning a new system. Reasons for choosing ReservationKey price, customer service and the trial period. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Ristine C. CEO Hospitality ### "I have been a user for 19 years!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2023 I love it! Pros I have been working with Reservationkey for 19+ years. I am in awe of how the software has been so receptive to my needs and have been able to create and integrate the software to grow with my business! Cons Flexing rates through the channel manager can be challenging although I chose to work with a more affordable channel manager. Reservationkey is compatible with more robust channel managers that cost a lot more. With channel management you get what you pay for but with Reservationkey, I get what I pay more and SO much more! Reasons for choosing ReservationKey Originally, I chose Reservationkey because it was the most affordable. Over the years I have researched and considered switching software severalties, although I have yet to find a software that has the features for vacation rental AND hotel management that Reservationkey has. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sandy Sandy H. Campground attendants/management Recreational Facilities and Services ### "Very impressed with ResKey" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 20, 2023 Refer to pros. Pros We at Springer Creek RV Park & Campground are totally impressed with Reservation Key as a company. The site is user friendly. Even the senior's have commented on how easy it is to use. If there are any glitches at all (which is rare) the folks at ResKey are on it! The staff is also very friendly and respond quickly if you have an issue. Thanks ResKey!! Cons Our experience with Reskey has been fantastic...no cons! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Sandra W. Owner/Innkeeper Hospitality ### "Best reservation tool for small properties" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2022 The software is convenient, robust, and reliable. It does precisely what you want it to do, when you need it. Pros Ridiculously easy to use, intuitive to learn. And so many options that each individual business can be fully served. Cons So Few! And, If I encountered something I didn't particularly like, I mentioned it to the folks at Reservation Key and they found a way to tailor it to my needs. That's pretty profound. So I don't have any 'cons' to offer. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reasons for choosing ReservationKey Better communication, better customer support, more flexibility, price Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Chris M. owner Real Estate ### "Great customer service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 10, 2022 Using Reservation Key has made my booking process so much easier. I no longer have to worry about keeping track of everything, it does it for me. I wish I would have done it sooner. Pros For the most part easy to set up and change things once you have everything in place. The customer service is outstanding. I have a friend who uses a different company for bookings and that is his biggest complaint. I usually have an answer within an hour to any questions I have with details and pictures showing me how to do it. I also communicate with the same person each time which makes it more personable and she knows my properties. Cons I wish it would sink with other VRBO/Airbnb as far as changing prices, pictures, etc. I know some of the other reservation platforms have this feature. Also it's hard to change just a daily price on the calendar if you just want to decrease a price or switch the minimum days required to book. If it's last minute I like to make adjustments to try to get a booking. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/130362/ReservationKey/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)