# ReservationKey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ReservationKey the right Hospitality Property Management solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130362/ReservationKey/reviews --- ReservationKey 4.9 (103) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ReservationKey Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews Ji James i General ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “We enjoy that we can access Reservation Key from our phone and be able to place a reservation anywhere.“ March 31, 2026 TC Tracey C PresidentHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I found the Forum a bit clunky to use, that could use a lot of updating to make it a bit more user friendly. “ October 15, 2024 CS Chris S Campground Owner, HostHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The pros of Reservation Key have been convenience and efficiency after transitioning from our old way of booking through numerous phone calls, e-mails and postal service. “ November 10, 2024 NC Natalie C ownerHospitality, Self-employedUsed the software for: More than 2 years. “Just some issues when I cannot figure out how to add or change something. As stated above would like a live chat or phone assistance.“ May 18, 2021 Chad E OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “I highly recommend Reservation Key to any hospitality operator looking for a robust, user-friendly PMS backed by outstanding support.“ March 4, 2026 NC Natalie C ownerHospitality, Self-employedUsed the software for: More than 2 years. “This can be frustrating it would be easier to have a live chat or talk to someone for problems“ May 18, 2021 Chad E OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Their property management system is modern, simple, and highly intuitive.“ March 4, 2026 NC Natalie C ownerHospitality, Self-employedUsed the software for: More than 2 years. “Sometime I have problems adding features on our end. “ May 18, 2021 ## Showing most helpful reviews Showing 1-25 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chad E. Owner Hospitality Used the software for: Less than 6 months ### "Reliable, intuitive PMS with exceptional customer support" March 4, 2026 5.0 Pros Operating a historic inn and event venue requires reliable and efficient software. Reservation Key delivers exactly that at a fraction of the cost of the competition. Their property management system is modern, simple, and highly intuitive. It streamlines daily operations without introducing unnecessary complexity, allowing for better focus on the business and guests. Beyond the software itself, the customer support is exceptional. \[sensitive content hidden\] consistently provide amazing service. They are responsive, knowledgeable, and ensure questions are addressed quickly and accurately. I highly recommend Reservation Key to any hospitality operator looking for a robust, user-friendly PMS backed by outstanding support. Cons Would have liked a paid , done for me option for onboarding. Everything else so far has been wonderful Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ReservationKey Priice and website ownership was the deciding factor Switched from [StealthSeminar](https://www.capterra.com/p/197122/StealthSeminar/) Google hotels link was not avialable with them . I was with guest room genie but that wasnt an option Review Source CS Chris S. Campground Owner, Host Hospitality Used the software for: 6-12 months ### "Greenwood Lodge and Campsites Review of Reservation Key" November 10, 2024 5.0 We had looked at a few other online booking programs before making a decision to use Reservation Key as our online booking tool. Be mindful that we never used any other online booking system before. The reason why we chose Reservation Key was the ease of learning how to set up our online booking program with the helpful and patient guidance from \[sensitive content hidden\] and \[sensitive content hidden\]. We had a very successful camping season and we wish we did the online booking sooner. Reservation Key is a perfect tool for our small seasonal business. Pros The pros of Reservation Key have been convenience and efficiency after transitioning from our old way of booking through numerous phone calls, e-mails and postal service. As a small campground, Reservation Key is a right fit for us and cost effective. Cons As for cons, we can’t provide any experience in that department because glitches were too few and customer support was always responsive and helpful. Alternatives considered [Open Campground](https://www.capterra.com/p/142872/Open-Campground/) Reason for choosing ReservationKey I like the way the software was set up and Reservation Key was a right tool for us. Review Source BB Burney B. owner Hospitality Used the software for: 2+ years ### "ReservationKey is a good value" October 13, 2018 4.0 ReservationKey has worked well, and has been improving over the years that we have been using it. Customer service has been good when issues have come up. Pros The platform is flexible, with the ability to make many different reservation pages. It also works well with MyAllocator and iCal calendars for interfacing with outside platforms. Cons 1) Guest addresses are all in one text field...organizing marketing efforts to previous guests by zip code is problematic. 2) Only one alternate rate plan can be used in a reservation page...it would be helpful to have more available to apply to various marketing sources. Review Source Response from ReservationKey October 30, 2018 It actually is possible to split the address field into multiple fields. This is an option under the Settings tab, Account Preferences. Thank you for using the system and for your review. JI James I. General Manager Hospitality Used the software for: 1-2 years ### "Simple to use" March 31, 2026 4.0 We use this software for golf cart rentals. We enjoy that we can access Reservation Key from our phone and be able to place a reservation anywhere. Pros Simple to use. Simple 5 minute training for new staff to be familiar with use and able to make adjustments to a reservation Cons Wish there was a texting option. to communicate with guests. Not everyone checks the email while on vacation. Review Source TC Tracey C. President Hospitality Used the software for: 2+ years ### "Reasonable price (but not cheap!) and easy to work with" October 15, 2024 5.0 Wonderful, lots of pros and barely a con. Pros Simple system without bells and whistles that I had no need for - and the price was reasonable because of that. I moved from another, larger, reservation software system because their prices went up, they provided more bells and whistles that a small business like mine just didn't need/use. Customer service, particularly \[sensitive content hidden\], was always prompt and efficient, every single year, not just in the first year. Cons I found the Forum a bit clunky to use, that could use a lot of updating to make it a bit more user friendly. Overall, I had to think hard to find a "Con". Loved Reservation Key for many years I've been with them. Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ReservationKey Customer service. Pricing. Simplicity of use Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Too expensive. Deteriorating customer service. Review Source SW Sandra W. Owner/Innkeeper Hospitality Used the software for: 2+ years ### "Best reservation tool for small properties" December 19, 2022 5.0 The software is convenient, robust, and reliable. It does precisely what you want it to do, when you need it. Pros Ridiculously easy to use, intuitive to learn. And so many options that each individual business can be fully served. Cons So Few! And, If I encountered something I didn't particularly like, I mentioned it to the folks at Reservation Key and they found a way to tailor it to my needs. That's pretty profound. So I don't have any 'cons' to offer. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ReservationKey Better communication, better customer support, more flexibility, price Review Source DAK Daryl Ann K. Host, Owner Hospitality Used the software for: 2+ years ### "I love Reservation Key!" September 17, 2019 5.0 I love knowing that the online interface is up to date. I love being able to check just who canceled. I love that it saves everything even when I forget. I love that it connects to channel managers and Square. Did I mention that I love Reservation Key? Pros First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, \[SENSITIVE CONTENT HIDDEN\] and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up. On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service! I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations. This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business! Cons This software goes above and beyond my expectations. So grateful! Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ReservationKey Price, flexibility and mainly customer support. Review Source PU Pelin U. Complex General Manager Hospitality Used the software for: 6-12 months ### "Great automation for multiple online room reservation channels" November 26, 2020 5.0 RezervationKey is making a great job for us by unifying the management of all sales channels at one place, that would be pretty good if they were adding local sales channels day by day and helps us to expand our marketing channels with more local online channels that are specific to each country. Pros ReservationKey is compatible with website builders such as Wix and Squarespace -which is a great aspect from my view point- so that enables to create commision-free sales channels as well as unifying all online booking platforms that we are present in one single and lean management panel where we can update anything such as availability, change features, add new room types etc and ReservationKey reflects any update to all booking channels that we are integrated to. Cons Although ReservationKey is great in covering the global reservation platforms it is weak to have integrations to the online booking platforms that are specific to each country. It would be the most powerful solution for us if it was helping us increasing our sales in local markets through local sales channels. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ReservationKey RezervationKey's wix and squarespace integrations was the key factor in our decision. Switched from [WebReserv](https://www.capterra.com/p/152688/WebReserv/) Management panel of RezervationKey was easier to work in for our staff. Review Source RL Ron L. President Hospitality Used the software for: 2+ years ### "Best Bang for your Buck" June 14, 2019 5.0 We have been using ReservationKey for 8 years now and would give it an overall rating of 9.8 We have been very pleased with its functionality and capability and for our needs it has been a very cost effective solution. We would highly recommend giving this try. Pros Easy to initially set up Simple to use and menus make sense for the most part Lots of capability for the money Very cost effective when compared to other products/services Integrates well and simply into our web site Integrates with Tripadvisor so you don't need to use an OTA Support is responsive when an issue has popped up RK is constantly working on improvements and upgrades Cons There are a few reports which could be added or improved The gift certificate function could be updated and provide more ability to customize Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing ReservationKey The cost vs the capability caused us to try it out and we have not looked back. We have recommended it to several other properties as well. Review Source MR Margo R. owner Hospitality Used the software for: 2+ years ### "Great product" July 9, 2019 5.0 Have been using since 2014 and not planning to change any time soon. I was able to set it all up with a minimal help. Support is great. Even though I am in different time zone it never takes long to get the help. Thank you, it makes my life easier. Pros Once set up the system is easy to use and update the info as needed. Cons There is nothing that I do not like about it. Review Source KW Kristen W. Bed and Breakfast Owner and Operator Hospitality Used the software for: 2+ years ### "Reservation Key is the backbone of our business" October 6, 2023 5.0 Reservation Key has been the backbone of our B&B business for three years now. The system software it's self is practical, reliable and user friendly from both the back end as an administrator and the front end for guests. And, while the platform has been wonderful, it is the customer service that really keeps us on point! Our account manager, \[sensitive content hidden\], is always professional incredibly efficient with response time, and there has never been a hiccup \[sensitive content hidden\] hasn't been able to get to the bottom of. We are so grateful for Res Key from software to customer care! Pros customer service, user friendly, price point. Cons Like any new platform, there is a learning curve. This is no fault of Res Key, but just learning a new system. Reason for choosing ReservationKey price, customer service and the trial period. Review Source LD Linde D. owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Flexible and Responsive" September 26, 2018 5.0 Pros I've been using Reservationkey for years. It is reasonably priced, very versatile, so I can set up an interface that I prefer. It links well with other sites like MyAllocator, so all of my sites are in sync, which helps prevent double bookings. Most of all, the representative is very responsive. If I don't understand something or I want to do something unusual, he helps me get the problem solved quickly and graciously. Reservationkey is constantly being expanded and improved, so I am even more satisfied with it now than when I first started using it. Cons It can be wonky, sometimes I have to use a little html to get exactly what I want, but that just adds to the flexibility. I'm sure that if you don't know any html, the representative would take care of your needs directly, though. Review Source Response from ReservationKey October 4, 2018 Thank you for your very nice comments. Yes, by adding HTML to most of our fields it is possible to really get creative in what you can do. As you've noted, we are happy to help out with this whenever anyone has questions about it. JP Jeanine P. Owner/Office Manager Hospitality Used the software for: 2+ years ### "So easy and so many options " June 14, 2019 5.0 When we started our business, we had never used any software for the hospitality industry. We picked it up in about five minutes of training. You constantly are learning as they bring on new reports, and updates to the software. For a total of only 8 cabins, this is the best price we have ever found, still to this day. Pros We are Rustic River Cabins, love ReservationKey. So easy to add, remove, and quote guest for reservations. We have been running ReservatioKey for seven years and would not have any other software. The calendar, on the page is one of my favorite features. I can not only see all my reservations, but I also can see my schedule by just clicking in a box. Cons Honestly, I can not think of a thing.......support is great, community will help you out if you cant figure something out. Review Source SF Steve F. Owner Real Estate Used the software for: 2+ years ### "Been using Reservationkey going on 8 years" September 26, 2018 5.0 I love that fact that when we had a question the founder of the company would respond. He was always willing to solve problems or create software to solve our questions. He is great and I hope he never sells the company to a larger company that does not care about its customers like he does. Pros It essentially runs the back end of my business as well as it links to the front end through our website and online calendars. Cons It was difficult to set up but one it was set up any questions I had got answered quickly. I would like to to be able to add a cleaning schedule that links with my calendar so I could create a schedule for my cleaners that showed specific check in check out dates and the names of the parties. Review Source Response from ReservationKey October 4, 2018 Thank you for being long time users and for your nice review. We do have two housekeeping reports that you could take a look at to see if those would work for your cleaners. We also have a way to link to calendar reports, so perhaps those could be used for the cleaners. YB Yves B. Owner Hospitality Used the software for: 2+ years ### "Very complete software" June 16, 2019 5.0 I would certainly recommend it to any small hospitality business. I assume it would also work well for bigger establishment as it as a lot of options that I don't even use ! Pros ReservationKey is a great software, very complete (and we only use part of what is offered, as we are a small B&B), customizable with custom fields, automated e-mails, and integrates with MyAllocator. Tech Support is great, and whenever we find a bug, Rep fixes it very quickly. They are also quite open to suggestions. Price is very reasonable. Cons Not much... everything I need is in this software! Review Source KC Keren C. Owner Hospitality Used the software for: 2+ years ### "We Love ReservationKey" September 25, 2018 5.0 Pros The software is easy to use and intuitive. If you have a question, it's easy to search the FAQs and find a detailed answer with links to their blog and videos on how to get where you need to go. Additionally, they are pretty quick about getting back to you about a problem. Cons The only thing we think could make this better, is easier integration with the third party sites, without having to buy another piece of software to interact. Review Source Response from ReservationKey October 4, 2018 Yep, we agree, we need more direct connections to OTAs such as booking.com and Expedia. These projects are top on our list. For these channels we work currently through a channel manager. We do have a direct connection with TripAdvisor TripConnect and iCal links work well for Airbnb and VRBO among other. Thank you for your very nice review, and for being a long time user of the system. VP Valeria P. Owner Hospitality Used the software for: 6-12 months ### "Exactly what I was searching for!" January 6, 2021 5.0 After my "learning curve" with trying a new software platform, I have settled into a very comfortable relationship with not only the software, but the people behind it. Can't say enough good about their solid product, their customer service, and their willingness to continually strive to make the best product they can offer. I'm sold. Pros I love the fact that the front-end is very user-friendly for our potential guests, while the back end administration is straightforward and easy to use. Cons Honestly? For me, there hasn't been much of a downside. Reason for choosing ReservationKey In a word? Simplicity. Bells and whistles are great, but if it creates a hardship on me as the administrator, then it doesn't fit into my work flow. In a nutshell? I get everything my potential guests need to make a reservation and all the speed and simplicity that I, as a busy owner, require. WIN!! Review Source LM Lynda M. Owner Hospitality Used the software for: 2+ years ### "So Many Features, Saves So Much Time" June 14, 2019 5.0 The experience has been great. I feel like we are heard and helped if there is an issue. The forum, the videos, and all the staff helps to get us and keep us running smoothly. The calendar has so many great features I really can’t begin to name them all. You really should try it out. Pros The custom color coding of the stages of the booking. I look at the calendar and know exactly what stage of completion each booking is currently. Cons Some of the reports, especially , the owners report needs tweaking. Also, I would like to see the development of a mobile app. Review Source BS Brad S. Owner Hospitality Used the software for: 2+ years ### "Long Time User" June 14, 2019 5.0 We have a small (4 rooms) bed and breakfast. The simplicity of the program means I have been able to teach any staff member the basics in a few short minutes, allowing complete continuity when we are away. When a problem arises ( I am not the best computer problem solver), representative patiently gives me whatever help I need. Pros I guess the ease of use, plus the modest cost were what sold me on the program in the beginning. Cons I really have no significant negatives, which may explain why I am one of representative's longest users. Review Source IJ Iris J. Innkeeper/owner Hospitality Used the software for: 2+ years ### "Fantastic Service" March 16, 2019 5.0 My income has increased, no more double bookings or forgotten bookings. It has made my life much, much easier. Pros The pros are the ease of use, even for me. ReservationKey is very intuitive and where there are questions, they are super responsive and ready to help. I love being able to look at the How-To videos and the forum is full with fellow innkeepers ready to discuss and answer questions Cons nothing. It's perfect for my small business Review Source ZW Zachary W. Innkeeper Hospitality Used the software for: 2+ years ### "Excellent Option for Online Reservation Software!" November 12, 2018 5.0 Our Bed and Breakfast has a lot of nuances that many other reservation software companies could not accommodate where ReservationKey excels. After the initial set up, ReservationKey has saved us a significant amount of time on repetitive day-to-day tasks. We look forward to all the new features that will be added in the future! Pros The ability to customize your reservation page using ReservationKey is a major benefit. Additionally, the staff are very responsive to customer input and continuously make improvements to better serve their clientele. Cons Some of the features require multiple settings to be set up perfectly otherwise the system doesn't work as intended. Review Source BK Borys K. owner Hospitality Used the software for: 2+ years ### "Reservation Key is what I was looking for and has been the answer for my Reservation System." July 10, 2020 5.0 Excellent Pros I can Truly say Reservation Key is what I was looking for and has been the answer for my business. All my Bookings are done thru it and it saves me one full time employee. Thank you for creating this great Reservation Manager for us Reservation Key!! Bo Knysh. \[SENSITIVE CONTENT HIDDEN\] Cons No Cons. Customer support is great if you have any issues at all! Review Source TW Toni W. Innkeeper Hospitality Used the software for: 2+ years ### "The best for small independent lodging businesses" October 1, 2018 5.0 Love that you deal with the owner directly and reasonable requests for improvements are usually implemented rapidly. You never feel that issues go unaddressed. Pros Flexibility to customize for your individual needs and the company is not corporate run! Cons The company is super eager to please and the few unavoidable problems that occur with the software of this complexity were always addressed and solved. Review Source Response from ReservationKey October 4, 2018 One of the things we like about being a non-corporate type company is that we are able to work so closely with our users. Without our user's input and ideas we never would have been able to build the system that we have. Thank you so much. PC Patrick C. Owner Hospitality Used the software for: 2+ years ### "I Love It!" February 14, 2019 5.0 ReservationKey very reliably runs my business for me. Well, almost. I guess I do a little, but it's so easy it's like having a full time staff helping me. Pros Reservation does everything I need it to do, and a lot more. The ReservationKey staff are very responsive, both to technical support questions and to requests for product enhancements. Almost every month there's some new feature added, often something I never even thought of, but once it becomes available, I can't do without it! Cons I'm happy! No cons. .................... Review Source MP Mare P. Owner/Innkeeper Hospitality Used the software for: 2+ years ### "8 year happy customer" October 12, 2018 5.0 Marketing to my customer history base has been easy and we've promoted our property every year. Our high season guests always need reminders and this software is easy to set up to accomplish that mission. Pros Cslendar ease of use, including drag and drop! Email templates, auto sending for payments, confirmations and followups. Just the best software I've used continuously for the lifetime of my Inn. Cons Almost too many options, to be able to learn. But the ease of "on the fly setup" makes the learning easy Review Source Response from ReservationKey October 30, 2018 Thank you so much! Talk to a Capterra advisor for free and get results within 15 minutes.