# ReservationKey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ReservationKey the right Hospitality Property Management solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130362/ReservationKey/reviews --- ReservationKey 4.9 (104) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ReservationKey Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews Ji James i General ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “We enjoy that we can access Reservation Key from our phone and be able to place a reservation anywhere.“ March 31, 2026 TC Tracey C PresidentHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I found the Forum a bit clunky to use, that could use a lot of updating to make it a bit more user friendly. “ October 15, 2024 CS Chris S Campground Owner, HostHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The pros of Reservation Key have been convenience and efficiency after transitioning from our old way of booking through numerous phone calls, e-mails and postal service. “ November 10, 2024 MF Melissa F OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I really have no "cons" to report with this company. “ May 11, 2026 Chad E OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “I highly recommend Reservation Key to any hospitality operator looking for a robust, user-friendly PMS backed by outstanding support.“ March 4, 2026 RS Roberty S Owner, ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I have not seen anything in this price range that can do what ReservationKey does.“ June 22, 2021 Chad E OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Their property management system is modern, simple, and highly intuitive.“ March 4, 2026 NC Natalie C ownerHospitality, Self-employedUsed the software for: More than 2 years. “Just some issues when I cannot figure out how to add or change something. As stated above would like a live chat or phone assistance.“ May 18, 2021 ## Showing most helpful reviews Showing 1-25 of 104 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chad E. Owner Hospitality Used the software for: Less than 6 months ### "Reliable, intuitive PMS with exceptional customer support" March 4, 2026 5.0 Pros Operating a historic inn and event venue requires reliable and efficient software. Reservation Key delivers exactly that at a fraction of the cost of the competition. Their property management system is modern, simple, and highly intuitive. It streamlines daily operations without introducing unnecessary complexity, allowing for better focus on the business and guests. Beyond the software itself, the customer support is exceptional. \[sensitive content hidden\] consistently provide amazing service. They are responsive, knowledgeable, and ensure questions are addressed quickly and accurately. I highly recommend Reservation Key to any hospitality operator looking for a robust, user-friendly PMS backed by outstanding support. Cons Would have liked a paid , done for me option for onboarding. Everything else so far has been wonderful Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ReservationKey Priice and website ownership was the deciding factor Switched from [StealthSeminar](https://www.capterra.com/p/197122/StealthSeminar/) Google hotels link was not avialable with them . I was with guest room genie but that wasnt an option Review Source CS Chris S. Campground Owner, Host Hospitality Used the software for: 6-12 months ### "Greenwood Lodge and Campsites Review of Reservation Key" November 10, 2024 5.0 We had looked at a few other online booking programs before making a decision to use Reservation Key as our online booking tool. Be mindful that we never used any other online booking system before. The reason why we chose Reservation Key was the ease of learning how to set up our online booking program with the helpful and patient guidance from \[sensitive content hidden\] and \[sensitive content hidden\]. We had a very successful camping season and we wish we did the online booking sooner. Reservation Key is a perfect tool for our small seasonal business. Pros The pros of Reservation Key have been convenience and efficiency after transitioning from our old way of booking through numerous phone calls, e-mails and postal service. As a small campground, Reservation Key is a right fit for us and cost effective. Cons As for cons, we can’t provide any experience in that department because glitches were too few and customer support was always responsive and helpful. Alternatives considered [Open Campground](https://www.capterra.com/p/142872/Open-Campground/) Reason for choosing ReservationKey I like the way the software was set up and Reservation Key was a right tool for us. Review Source MF Melissa F. Owner Hospitality Used the software for: 2+ years ### "Only good thinks to say about this company" May 11, 2026 5.0 I can't say enough good about using . The customer service is responsive and its easy to communicate with their team. Pros I've been using this product since 2019. It is a great value and gives me ample reporting features for various levels of staffing that need it. And any minor problems I've had or when I needed to train someone new on the programming, the team has been very good! Cons I really have no "cons" to report with this company. I think the service is excellent. And I have had no trouble using it. Review Source BB Burney B. owner Hospitality Used the software for: 2+ years ### "ReservationKey is a good value" October 13, 2018 4.0 has worked well, and has been improving over the years that we have been using it. Customer service has been good when issues have come up. Pros The platform is flexible, with the ability to make many different reservation pages. It also works well with MyAllocator and iCal calendars for interfacing with outside platforms. Cons 1) Guest addresses are all in one text field...organizing marketing efforts to previous guests by zip code is problematic. 2) Only one alternate rate plan can be used in a reservation page...it would be helpful to have more available to apply to various marketing sources. Review Source Response from ReservationKey October 30, 2018 It actually is possible to split the address field into multiple fields. This is an option under the Settings tab, Account Preferences. Thank you for using the system and for your review. TC Tracey C. President Hospitality Used the software for: 2+ years ### "Reasonable price (but not cheap!) and easy to work with" October 15, 2024 5.0 Wonderful, lots of pros and barely a con. Pros Simple system without bells and whistles that I had no need for - and the price was reasonable because of that. I moved from another, larger, reservation software system because their prices went up, they provided more bells and whistles that a small business like mine just didn't need/use. Customer service, particularly \[sensitive content hidden\], was always prompt and efficient, every single year, not just in the first year. Cons I found the Forum a bit clunky to use, that could use a lot of updating to make it a bit more user friendly. Overall, I had to think hard to find a "Con". Loved Reservation Key for many years I've been with them. Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ReservationKey Customer service. Pricing. Simplicity of use Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Too expensive. Deteriorating customer service. Review Source SW Sandra W. Owner/Innkeeper Hospitality Used the software for: 2+ years ### "Best reservation tool for small properties" December 19, 2022 5.0 The software is convenient, robust, and reliable. It does precisely what you want it to do, when you need it. Pros Ridiculously easy to use, intuitive to learn. And so many options that each individual business can be fully served. Cons So Few! And, If I encountered something I didn't particularly like, I mentioned it to the folks at Reservation Key and they found a way to tailor it to my needs. That's pretty profound. So I don't have any 'cons' to offer. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ReservationKey Better communication, better customer support, more flexibility, price Review Source DAK Daryl Ann K. Host, Owner Hospitality Used the software for: 2+ years ### "I love Reservation Key!" September 17, 2019 5.0 I love knowing that the online interface is up to date. I love being able to check just who canceled. I love that it saves everything even when I forget. I love that it connects to channel managers and Square. Did I mention that I love Reservation Key? Pros First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, \[SENSITIVE CONTENT HIDDEN\] and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up. On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service! I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations. This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business! Cons This software goes above and beyond my expectations. So grateful! Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ReservationKey Price, flexibility and mainly customer support. Review Source PU Pelin U. Complex General Manager Hospitality Used the software for: 6-12 months ### "Great automation for multiple online room reservation channels" November 26, 2020 5.0 RezervationKey is making a great job for us by unifying the management of all sales channels at one place, that would be pretty good if they were adding local sales channels day by day and helps us to expand our marketing channels with more local online channels that are specific to each country. Pros is compatible with website builders such as Wix and Squarespace -which is a great aspect from my view point- so that enables to create commision-free sales channels as well as unifying all online booking platforms that we are present in one single and lean management panel where we can update anything such as availability, change features, add new room types etc and ReservationKey reflects any update to all booking channels that we are integrated to. Cons Although is great in covering the global reservation platforms it is weak to have integrations to the online booking platforms that are specific to each country. It would be the most powerful solution for us if it was helping us increasing our sales in local markets through local sales channels. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ReservationKey RezervationKey's wix and squarespace integrations was the key factor in our decision. Switched from [WebReserv](https://www.capterra.com/p/152688/WebReserv/) Management panel of RezervationKey was easier to work in for our staff. Review Source RL Ron L. President Hospitality Used the software for: 2+ years ### "Best Bang for your Buck" June 14, 2019 5.0 We have been using for 8 years now and would give it an overall rating of 9.8 We have been very pleased with its functionality and capability and for our needs it has been a very cost effective solution. We would highly recommend giving this try. Pros Easy to initially set up Simple to use and menus make sense for the most part Lots of capability for the money Very cost effective when compared to other products/services Integrates well and simply into our web site Integrates with Tripadvisor so you don't need to use an OTA Support is responsive when an issue has popped up RK is constantly working on improvements and upgrades Cons There are a few reports which could be added or improved The gift certificate function could be updated and provide more ability to customize Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing ReservationKey The cost vs the capability caused us to try it out and we have not looked back. We have recommended it to several other properties as well. Review Source JI James I. General Manager Hospitality Used the software for: 1-2 years ### "Simple to use" March 31, 2026 4.0 We use this software for golf cart rentals. We enjoy that we can access Reservation Key from our phone and be able to place a reservation anywhere. Pros Simple to use. Simple 5 minute training for new staff to be familiar with use and able to make adjustments to a reservation Cons Wish there was a texting option. to communicate with guests. Not everyone checks the email while on vacation. Review Source CM Chris M. owner Real Estate Used the software for: 1-2 years ### "Great customer service!" August 10, 2022 5.0 Using Reservation Key has made my booking process so much easier. I no longer have to worry about keeping track of everything, it does it for me. I wish I would have done it sooner. Pros For the most part easy to set up and change things once you have everything in place. The customer service is outstanding. I have a friend who uses a different company for bookings and that is his biggest complaint. I usually have an answer within an hour to any questions I have with details and pictures showing me how to do it. I also communicate with the same person each time which makes it more personable and she knows my properties. Cons I wish it would sink with other VRBO/Airbnb as far as changing prices, pictures, etc. I know some of the other reservation platforms have this feature. Also it's hard to change just a daily price on the calendar if you just want to decrease a price or switch the minimum days required to book. If it's last minute I like to make adjustments to try to get a booking. Review Source NC Natalie C. owner Hospitality Used the software for: 2+ years ### "Lodging software" May 18, 2021 5.0 Experience is mostly positive. Just some issues when I cannot figure out how to add or change something. As stated above would like a live chat or phone assistance. Pros Very reasonable price for a small lodging facility. Never have problems overbooking. Easy to input reservations for our end and the customers end. Cons Sometime I have problems adding features on our end. Not able to talk to someone about this. I can send a message but they want you to check their list of problems/concerns that another user had to see how it was solved. This can be frustrating it would be easier to have a live chat or talk to someone for problems Reason for choosing ReservationKey recommended by another B&B owner Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Cost Review Source LM Laurie M. Co-owner Hospitality Used the software for: 6-12 months ### "Reservation Key lodging management software" January 7, 2021 5.0 Since using Reservation Key our business has increased and customers say it is easy to book. Pros Our RV parking, tent camping, bus glamping, and lodging rooms all have different pricing, cleaning fees, and check-in info and Reservation Key handles it all. The auto-responders are awesome and can be modified to fit each rental. Customers can easily pay through the links and emails provided. I LOVE how the software looks on our website and it is easy for customers to book. It is a robust system and has more features than we currently know how to use. We look forward to making time to learn more. Cons Learning the system did not feel very intuitive. However, between the amazing customer service and training videos available it was just a matter of time. Review Source RS Richard S. Owner Hospitality Used the software for: 2+ years ### "Affordable and easy to use solution" July 26, 2022 5.0 Thank you both for providing such excellent customer service! The program was the perfect solution for managing and booking reservations at our small 20-room motel. Being able to keep an on eye on financials and daily bookings from wherever I could get an Internet connection was a game changer for me personally. Again, thank you, thank you!! Pros Ease of use by inexperienced employees, Cloud based, income/expense/ tax reporting, outstanding customer service! Cons There is nothing I do not like about this product. Reason for choosing ReservationKey Price, ease of use, good reviews, responsive sales support Review Source JF Jessica F. owner Hospitality Used the software for: 2+ years ### "Seven years on continuing improvement!" June 20, 2019 5.0 I initially decided to use Reservation Key over seven years ago because they provided the ability to restrict arrivals and departures on certain days of the week. Sounds like a small point, but for me, it was very important. My reps and his team have continued to refine the experience and make Reservation Key more user-friendly as well as keep up with the more internet savvy guests of today. New improvements are constantly being implemented and the forum allows us to make specific requests, many of which are taken into consideration. Pros This system is very easy to learn and to use. The online tutorials are very helpful. You can't beat the price. Cons I wish there was a better integrated way to incorporate sales from our gift shop. Review Source JR Jennifer R. Owner/Operator Hospitality Used the software for: Less than 6 months ### "I can run my business Now while Reservation Key runs my bookings!!!" March 28, 2020 5.0 I have had a great experience from the very first phone call. The service provided has been top notch! I am so thankful that I found Reservation Key, I'm sad that it took me so long to find them!! Pros I love that Reservation Key was so easy to set up and put into working order on my website right away. The ease of use for my customers was my main priority. The next thing that I found so wonderful is that it is so easy on the back end. I am not your traditional cookie-cutter hotel/motel. I am very flexible and have 12 units with 5 different types (sizes) of cabins. I had looked for a system for about 5 years. I did many trials and spent a lot of time on set up with all of them being very cumbersome to set up and didn't fit my needs or my customer needs due to not being able to customize as much as I needed. The price is on point for this product for me. All others were way over priced and for a small business that is only open seasonally, I couldn't afford a "big" product. The customer service \[SENSITIVE CONTENT HIDDEN\] has been absolutely amazing. There hasn't been one time that I haven't been able to get an answer and quickly. Cons There has been NO Cons to this service for me! Reason for choosing ReservationKey Service Customization Easy Set up Price Review Source CS Carla S. Owner/Manager Hospitality Used the software for: 2+ years ### "System works well for us " June 21, 2019 4.0 There are several options to accept credit card payments. It’s easy for all of our staff to use. It works great for us. Pros We are small lodge and this system works well for us. It’s easy to use and keeps our reservations organized. The best thing for us is the accessibility anywhere. Even when we are away from the lodge we can check availability on our phones or laptops. Cons Honestly, I can’t say anything bad about this software. They have great support and service. I’m sure there are other great systems out there but we’ve been happy so why look anywhere else? Review Source TC Thomas C. Owner Hospitality Used the software for: 2+ years ### "Reservation Key helps me manage my B&B business" February 14, 2019 5.0 I have been using Reservation key for more than 5 years to manage my 3 room Bed and Breakfast here at Dreams Come True on Maui Bed and Breakfast. I looked at other alternate systems both before and after deciding to select Reservation Key. It is the least expesive option and seems to give me everyting I need to accept online reservations, manage my calendar, including synching with my airbnb and VRBO calendars, and analysing my data for tax reporting and setting up policies to maximize my occupancy. I would recommend Reservation Key to any small accommodation provider from a single unit vation rental to a 50 room inn. Pros I like that it allows online reservations and collects and helps me manage the data. Cons It is a bit complicated to set up and get ot to do exactly what you may want it to do. But once you set it up, it is easy to use. Review Source aS anthony S. Owner Hospitality Used the software for: 2+ years ### "Excellent software as well as support" October 11, 2018 5.0 Anytime you have a problem they take care of it for you. You need something changed ask and it will most likely be done. Really quick response from support and 100% satisfied Pros I literally spent about a month researching different software programs for our reservation needs and reservation key hit the mark. We have over 50 properties that we rent and appreciate the ease of use and functionality of reservation key it makes our lives much easier and helps us get more business by freeing up our time to focus on renting. Cons I honestly can't think of any negative aspects of the software it really fits our needs quite well and we are completely satisfied we have been a customer since 2007 and we are not going anywhere Review Source JA John A. Owner Hospitality Used the software for: 2+ years ### "ReservationKey review" February 21, 2019 5.0 We have easily linked to Expedia, Bedandbreakfast.com and other lodging web sites. I'm sure that if we ever do run into a problem, it will be addressed and solved expeditiously. Pros We have been using for several years and appreciate the fact that we no longer have to search for reservation management software. Before we signed on with reservationkey we would find ourselves searching for a new system every so often because we had some problem with the one that we were currently using. We can now find no reason to look for another, as reservationkey provides everything we need in functionality, support and ease of use. Cons Can't really come up with anything here. Review Source KB Karen B. Owner Hospitality Used the software for: 2+ years ### "You will love using Reservation Key" September 25, 2018 5.0 I love the fact that if I can't figure something out, the team will respond to my request in a reasonable timeframe to help me resolve any issues I may have. Great customer service. Pros We have been using ResKey for several years now. Love everything about their system. When I need to change something on our system, the forum offers lots of answers and the team has created videos as tutorials to assist as well. Cons There isn't anything I don't like about the software. Review Source Response from ReservationKey October 3, 2018 We really like making custom videos to answer questions and teach the system. We find it is one of the best ways to go. Thank you for mentioning you have found our videos helpful, and of course for all your nice comments here. CC Cristian C. Manager Hospitality Used the software for: 2+ years ### "#1 Reservation and vacation Rental system " September 25, 2018 5.0 I get good bookings, easy for my clients to reserve online, I just love it! Pros Fast, no errors, great service, fully responsive, i am very happy to have found this amazing system. Cons It is only in English. It would be great if the reservation page could have multi languages. Review Source Response from ReservationKey October 3, 2018 Thank you for your very positive review. Note, we actually do have an option to make reservation pages in Spanish, or whatever language you like. It uses our custom text feature, where it is easy to enter your own translations of our English terms (or load one of our Spanish, French, or German templates and edit from there). Then it is easy to add a new page in every language you need. GM Gary M. Owner Hospitality Used the software for: 2+ years ### "Great Product - Great Price" June 14, 2019 5.0 My relationship has been great. They are very responsive and open to enhancements and suggestions. The system constantly improving and having more functionality Pros Ease of use and set up! Integration to channel manager Cons The only issue I have is what I want no one has! Reason for choosing ReservationKey Integration to a channel manager. Review Source SW Sandra W. Owner Hospitality Used the software for: 2+ years ### " Absolutely reliable " June 14, 2019 5.0 My overall experience with is a positive one. Management is responsive, the program is robust and customizable. Pros makes it easy for me to keep up with what is happening in my business. Cons It’s been so long since I’ve had an issue, I can’t even remember what it was about. What I do remember, however, is the instant response and resolution. Review Source AB Anne B. owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great software system for small properties" October 11, 2018 5.0 I love this system. It is perfect for small properties and has all of the features we need but we are not paying a huge monthly fee for things we would never use Pros \-we can tie our three properties together so we can see all three in different locations -completely web-based so we can carry it with us on vacation -links to other businesses in town that use the system so we can see availability to refer -exceptional pricing -support has always been exceptional Cons \-sometimes the system repopulates rooms as available after cancellation but once it happens you just check -sometimes in the AM, i think central is upgrading and we do not have access to the system for a time Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.